APC Silcon
10-40kW 400V UPS
User Guide
Copyright ©2000 APC Denmark ApS
Information in this document is subject to
change without notice and does not represent
a commitment on the part of the vendor
Thank You
Thank you for chosing APC Silcon. Please read this User Guide thoroughly prior to installing the
system as it provides important information on safe and efficient installation and use.
The installation and use of this product must comply with national, federal, state, municipal and
local codes.
Safety Symbols used in this manual
WARNING! Indicates a hazard which, if not avoided, could result in injury or death.
CAUTION! Indicates a hazard which, if not avoided, could result in damage to the product or
other property.
NOTICE!
WARNING!
This UPS unit contains hazardous AC and DC voltages. Only qualified electricians should connect the UPS,
AC line and external batteries, and must be familiar with batteries and battery installation.
Before installing, maintaining or servicing the UPS, shut off the UPS and disconnect all sources of AC and
DC power.
As the UPS has no built-in disconnection devices to switch off external AC and DC input power, ensure that
disconnection devices are available as separate parts in connection with the installation!
The installer must provide each external disconnecting device for this UPS system with labels with the
following text:
“Isolate the Uninterruptible Power Supply (UPS) as instructed in this guide before working on circuit”
AC and/or DC voltage will always involve a potential risk of AC voltage at UPS output generated from either
batteries or utility. To avoid equipment damage or personal injury, always assume that there may be voltage
at UPS output.
This system is equipped with an auto-start function. If activated, the system may start without warning. Refer
to the “Programming” section for information on de-activation.
TEST BEFORE YOU TOUCH!
To reduce the risk of fire or electric shocks, install the UPS and external batteries in a temperature and
humidity controlled indoor area, free of conductive contaminants.
UPS batteries are high-current sources. Shorting battery terminals, DC terminals or DC busbars can cause
severe arcing, equipment damage and injury. A short circuit can cause a battery to explode. Always wear
protective clothing and eye protection and use insulated tools when working on batteries.
Read and pay attention to this important information.
CAUTION!
This unit contains components sensitive to electrostatic discharge (ESD). If you do not follow the ESD
procedures, you may cause severe damage to electronic components.
PLEASE RECYCLE
The shipping materials are recyclable. Please save for later use or dispose of them appropriately.
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2 User Guide APC Silcon 10-40kW 400V UPS
Contents:
1.0 Introduction 4
2.0 Stop/Start UPS and Operating the External Service Bypass Panel 5
3.0 Operation 18
4.0 Parameter Settings 21
5.0 Alarms and Events 24
6.0 Maintenance & Testing 28
7.0 Warranty 30
8.0 How to Contact APC 31
1.1 Display Unit 4
2.1 Stop UPS (for stand-by) 5
2.2 Start UPS (from stand-by) 5
2.3 Stop UPS (for complete power down) 6
2.3.1 Switching off the UPS 6
2.4 Start UPS (from complete power down) 7
2.4.1 UPS start-up 7
2.5 Operating the External Service Bypass Switch (single systems) 9
2.5.1 Bypassing the Single System UPS 9
2.5.2 Switching the Single System UPS from External Bypass into
Normal UPS Operation 10
2.6 Operating the External Service Bypass Switch (parallel systems) 12
2.6.1 Bypassing the Parallel UPS System (All UPSs) 12
2.6.2 Switching the Parallel System from External Bypass into
Normal UPS Operation 14
2.7 Isolating one UPS in a Parallel Configuration for
Service/Maintenance 16
2.7.1 Isolating one UPS in a Parallel/Redundant System 16
2.7.2 Switching Back the UPS to Normal Rarallel/Redundant Operation 16
3.1 Keyboard 18
3.2 Display of Measured Values 19
3.3 Using the Remote Display 19
3.4 Economy Mode 20
4.1 Programming Keys 22
4.2 Switching to Bypass Operation 22
5.1 Displaying the Alarm Stack 24
5.2 Displaying the Event Stack 24
5.3 Possible Alarms 25
5.4 Rectifying Alarm Messages 27
5.5 Parallel Operation Alarms 27
6.1 Fan 28
6.2 Battery Monitoring Test 28
6.3 Battery Capacity Test 28
7.1 APC Silcon UPS Limited Factory Warranty 30
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User Guide APC Silcon 10-40kW 400V UPS 3
Introduction
1.0 Introduction
This UPS system is designed to offer reliable and problem-free power supply for several years.
The system requires only a minimum of maintenance, but we recommend you follow the
maintenance guidelines described in section 6.0 Maintenance & Testing.
1.1 Display Unit
The display unit (located on the front of the UPS) is the link between the user and the UPS and
consists of a display, an alarm LED indicator and a keyboard. The display reads parameters,
measured values and alarm messages. Alarms and the pressing of keys will activate a back
light which is set to switch off automatically after 5 minutes of inactivity.
By pressing and simultaneously you increase the back light contrast. The pressing of
and simultaneously decreases the contrast.
The LED alarm is linked to an acoustic signal indicating incorrect operation. Alarms will
change the LED light from green to red. Use keyboard to program operating parameters and
to display parameters / alarm messages.
LCD-display with
back light
Alarm LED
Green: OK
Red: Alarm
Keyboard
NOTICE!
Display accuracy is ±2%, ±1digit.
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4 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
2.0 Stop/Start UPS and Operating the External Service Bypass
Panel
WARNING!
AC voltage generated either from batteries or mains may be present at UPS output.
Always disconnect AC input supply source, switch off UPS, AND switch off DC.
TEST BEFORE YOU TOUCH!
Some UPS systems have a factory-set autostart feature, automatically switching on UPS
whenever mains supply is switched on (AC line). See section 4.0 Parameter settings for
instructions on how to switch off this function.
Only qualified electricians should start up or shut down APC Silcon UPS systems and
instructions in the Installation Guide should be followed. Prior to being serviced, the APC
Silcon UPS must be left in shut-down mode for a minimum of 5 minutes.
CAUTION!
Refer to the Maintenance & Testing section in this guide if the UPS is to be taken out of
operation for more than 48 hours.
Users without electrical qualifications may switch UPS to and from stand-by-mode/normal
operation, following instructions below. (In stand-by mode, the UPS has no output voltage).
2.1 Stop UPS (for stand-by)
Action
Open the front door
and activate the "ON"
and "OFF" push-button
simultaneously
CAUTION!
If the UPS system is equipped with a service bypass panel, and if the load must remain
energized by mains, refer to the Operating Service Bypass Panel sections in this guide before
proceeding
Display shows Description
System off
Alarm LED lights.
Acoustic alarm sounds
for 30 seconds
2.2 Start UPS (from stand-by)
Action
Open the front door
and activate the green
"ON" push button
Display shows
Normal operation
Load power xx%
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User Guide APC Silcon 10-40kW 400V UPS 5
Stop/Start UPS and Operating the External Service Bypass
2.3 Stop UPS (for complete power down)
2.3.1 Switching off the UPS
CAUTION!
If the UPS system is equipped with a Service Bypass Panel, and if the load must remain
energized by mains, refer to the Operating Service Bypass Panel sections in this guide before
proceeding
WARNING!
TEST BEFORE YOU TOUCH!
A special design feature switches the system into bypass operation in the event of internal power
supply failure or controller circuit failure to ensure uninterrupted output voltage.
Because of this special feature, the UPS may contain output voltage even when it is switched off.
1. Open front doors
2. Note that step 3 will interrupt output voltage and activate the alarm!
The red LED alarm below the display will light up
The acoustic alarm will sound for 30 seconds*
3. Press the green ON and the red OFF button simultaneously.
The red LED alarm below the display will light up
The acoustic alarm will sound for 30 seconds*
4. On systems with no Service Bypass Panel, switch off the mains
supply
5. The red LED alarm below the display will light up
The acoustic alarm will sound for 30 seconds
6. Switch off battery breakers F001 and F002 in the Battery Breaker
Box or battery cabinet
Refer to LED indication and labelling in Battery Breaker Box or
battery cabinet
7. To switch off mains supply, open Q001 – on systems with
Service Bypass Panel.
Display shows
**System OFF**
**System OFF**
8. The acoustic alarm sounds
*Reset the acoustic alarm by pressing .
Blank
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6 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
The UPS is now isolated. Maintenance/repair, disconnection or removal can now be carried out.
CAUTION!
Recharge batteries out of service every 3 months to prevent damage.
WARNING!
Internal DC capacitor may contain energy even after the UPS has been switched off. Allow for
automatic discharge by waiting at least 5 minutes after switching off UPS and battery breakers
before working on the UPS.
2.4 Start UPS (from complete power down)
2.4.1 UPS start-up
CAUTION!
Make sure all cable connections are in place prior to first start-up.
NOTICE!
After first system start-up, check that battery temperature is displayable (press and
simultaneously on the display – it reads NV (not valid) if incorrectly installed). A battery capacity
test is recommended after the electric installation.
NOTICE!
If for any reason the start-up procedure is interrupted, wait for the display to show the step 4
message: “Stop charge DC capacitors : YES” and repeat procedure from there.
CAUTION!
Do not close the MCCBs in the Battery Breaker Box unless the display reads: “Insert fuse or
close MCCB” – otherwise the UPS may be damaged. If the display reads “DC capacitor charge
error”, do not close MCCB.
Call for assistance.
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User Guide APC Silcon 10-40kW 400V UPS 7
Stop/Start UPS and Operating the External Service Bypass
WARNING!
If “Autostart” is active the UPS will start automatically after step 9 (with a 1-minute delay)
1. Check that the system has been in a stable environment for at least 12 hours enabling
any condensation to evaporate prior to start-up.
2. Open front door(s)
3. Switch on mains power by closing Q001
See notice below.
4. Wait for approx. 10 seconds
5. Press on the keyboard
6. Press on the keyboard
7. Wait for approx. 1 second
8. Wait for approx. 1 minute
9. Close MCCBs in Battery Breaker Box or Battery Cabinet
10. Press the green ON button
11. Close the front door(s)
System start-up now completed.
Display shows
System type XXX
XXX kVA - XXX
Stop charge DC
capacitors : YES
Start charge DC
capacitors : YES
Data stored
Start charge DC
capacitors : YES
Insert fuse or
close MCCB
**System OFF**
Normal operation
load power XX%
NOTICE!
One of the following display messages will appear by UPS start-up:
• “STD”: Standard (single system)
• “PAR”: Parallel System
• “ECO”: Economy mode (single or parallel systems)
(Last message has priority over the other two)
kVA size (XXX) and the voltage reads:
• XXXkVA - 400 (380 or 415 Volt)
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8 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
2.5 Operating the External Service Bypass Switch (single systems)
2.5.1 Bypassing the Single System UPS
Mains
Service Bypass
Switch
APC Silcon
UPS
Action
1. Press on the keyboard
2. Press or on the keyboard until
3. Press on the keyboard
4. Press on the keyboard
5. Check light indication on the bypass panel
Load
Display shows
Bypass operation
: NO
Bypass operation
: YES
Lamp indication on
Bypass Panel
Green light (H003)
above the bypass switch
handle (Q003) lights up
6. Set the external bypass switch (Q003) to position 1
7. Set the output switch (Q002) to position 0
8. Open the front door and press the green ON and
the red OFF button simultaneously
The acoustic alarm sounds for 30 seconds*
9. Set the input switch (Q001) to position 0
The red alarm LED below the display lights up and
the acoustic alarm sounds for 30 seconds*
*Use the key to reset the acoustic alarm
Green light (H002)
above the output switch
handle (Q002) lights up
Only the light (H002)
above the output switch
handle (Q002) is now on
Display shows
**System OFF**
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User Guide APC Silcon 10-40kW 400V UPS 9
Stop/Start UPS and Operating the External Service Bypass
CAUTION!
Do not leave UPS out of service for more than 48 hours. Refer to section 2.3 Stop (for complete
power down).
2.5.2 Switching the Single System UPS from External Bypass into Normal UPS
Operation
Mains
Load
Service Bypass
Switch
APC Silcon
UPS
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10 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
Action
1. Set the input switch (Q001) to position 1
2. Wait 5 sec. Open the front door of the UPS and
press the green ON key
3. Press on the keyboard
4. Press or on the keyboard until
5. Press on the keyboard
6. Press on the keyboard
7. Check light indication on the bypass panel
8. Set the output switch (Q002) to position 1
Display shows
**System OFF**
Normal operation
load power 0%
Bypass operation
: NO
Bypass operation
: YES
Lamp indication on
Bypass Panel
Green light (H002)
above the output switch
handle (Q002) lights up
Green light (H003)
above the bypass switch
handle (Q003) lights up
9. Set the bypass switch (Q003) to position 0
10. Press on the keyboard
11. Press or on the keyboard until
12. Press on the keyboard
13. Press on the keyboard
14. Press on the keyboard
15. Press on the keyboard
NOTICE!
If battery has been disconnected, please refer to section 2.4.1 UPS start-up.
Only the light (H003)
above the bypass switch
handle (Q003) is now on
Display shows
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power 0%
All lights on the bypass
panel switched off
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User Guide APC Silcon 10-40kW 400V UPS 11
Stop/Start UPS and Operating the External Service Bypass
2.6 Operating the External Service Bypass Switch (parallel systems)
2.6.1 Bypassing the Parallel UPS System (All UPSs)
Mains
Service
bypass
switch
APC Silcon
UPS
APC Silcon
UPS
Load
CAUTION!
Do not leave UPS out of service for more than 48 hours. Refer to section 2.3 Stop (for complete
power down).
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12 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
Action
Steps 1-4 apply to all the parallel systems. Note that this will switch all systems
into bypass operation
1. Press on the keyboard
2. Press or on the keyboard until
3. Press on the keyboard
4. Press on the keyboard
All systems switch to bypass operation
Do not switch off any of the UPS systems
until steps 5-8 have been completed
5. Check light indication on the bypass panel
6. Set the external bypass switch (Q003) to position 1
Display shows
Bypass operation
: NO
Bypass operation
: YES
Bypass operation
Lamp indication on
Bypass Panel
Green light (H003)
above the bypass switch
handle (Q003) lights up
Green light (H004)
above the output switch
handle (Q004) and green
lights (H002) above the
output switch handles
(Q002) light up
7. Set the output switch (Q004) to position 0
8. Set all output switches (Q002) to position 0
9. Open the front door of any one system and press the green
ON and the red OFF button simultaneously
The acoustic alarm sounds for 30 secs*
Repeat for (all) other system(s)
10. Set all input switches (Q001) to position 0
The red alarm LED below the display lights up and
the acoustic alarm sounds for 30 secs*
*Reset the acoustic alarm by pressing the key.
H003 switches off
H002 and H004 still on
H002 and H004 still on
Display shows
**System OFF**
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User Guide APC Silcon 10-40kW 400V UPS 13
Stop/Start UPS and Operating the External Service Bypass
2.6.2 Switching the Parallel System from External Bypass into Normal UPS
Operation
Mains
Service
bypass
switch
APC Silcon
UPS
APC Silcon
UPS
NOTICE!
If battery has been disconnected, please refer to section 2.4.1 UPS start-up.
Load
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14 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
Action
1. Check that the output switch (Q004) is set to position 0
2. Check that all output switches (Q002) are set to position 1
3. Set input switches (Q001) to position 1
4. Wait 10 secs.
Open the UPS front door and
press the green ON button on all systems
5. Press on the keyboard
6. Press or on the keyboard until
7. Press on the keyboard
8. Press on the keyboard
All systems switch to bypass operation
Note!
If Q002s are in position 0 off, only programmed
systems will switch to bypass
Display shows
**System OFF**
Normal operation
load power 0%
Bypass operation
: NO
Bypass operation
: YES
Bypass operation
Lamp indication on
Bypass Panel
H002 and H004 light up
9. Set the output switch (Q004) to position 1
10. Turn the bypass switch (Q003) to position 0
The following can be carried out on any UPS
11. Press on the keyboard
12. Press or on the keyboard until
13. Press on the keyboard
14. Press on the keyboard
All the systems will transfer to normal
operation
Green light (H003) above
bypass switch lights up
The green lamps (H002)
and (H004) are switched
off, but (H003) is lit
until normal operation.
Display shows
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power 0%
No lamps on the bypass
panel are lit
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User Guide APC Silcon 10-40kW 400V UPS 15
Stop/Start UPS and Operating the External Service Bypass
2.7 Isolating one UPS in a Parallel Configuration for Service/Maintenance
2.7.1 Isolating one UPS in a Parallel/Redundant System
Mains
Service
bypass
switch
APC Silcon
UPS
APC Silcon
UPS
Load
In a redundant system one UPS may be isolated for service/maintenance without affecting
other parallel UPS(s).
Action
1. Check that the remaining UPS(s) will be able to carry the load when one UPS is isolated.
2. Switch off the system to be isolated for maintenence by pushing the green ON and the red
OFF button simultaneously.
3. Disconnect output and mains by setting output switches (Q002) to position 0 and input
switch (Q001) to position 0. Disconnect battery by opening battery breaker.
2.7.2 Switching Back the UPS to Normal Rarallel/Redundant Operation
Action
1. Set the input switch (Q001) and the output switch (Q002) to position 1.
2. Charge capacitors, connect battery, and start up the UPS as described in 2.4.1. Start UPS
(from complete power down).
The UPS will automatically switch to normal operation and start load-sharing with the other
parallelled UPS(s).
WARNING!
The system will discharge built-in capacitors.
ALWAYS check with a multimeter that the terminals contain no dangerous voltage before
touching the system!
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16 User Guide APC Silcon 10-40kW 400V UPS
Stop/Start UPS and Operating the External Service Bypass
NOTICE!
With Q002 in position 0, the UPS can be operated and tested as a single system without affecting
the other parallel UPS(s) if correct monitoring device has been installed. Applicable to all bypass
panels.
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User Guide APC Silcon 10-40kW 400V UPS 17
Operation
3.0 Operation
The display unit will read parameters, alarms/messages and measured values. LED alarm
incorporates audible alarm, indicating unusual operating situations. The keyboard is used to
program and control parameters and to display alarm messages and measured values.
3.1 Keyboard
Displays
battery voltage
Displays
input voltage
Displays
battery current
Displays
input current
Displays time
Exits a mode
Accesses
alarm stack
Displays
outputy voltage
Schrolls up
through list
Displays
output current
Schrolls down
through list
Stores parameters/
enter parameter
stack
Displays
output frequency
Silences the
audible alarm
Chooses
parameters
NOTICE!
By pressing and simultaneously you increase back light contrast. The pressing of
and simultaneously decreases the contrast.
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18 User Guide APC Silcon 10-40kW 400V UPS
Operation
3.2 Display of Measured Values
To read measurements, press one or two keys simultaneously as shown below. (Illustrated
values are examples only).
Action Display shows Description
98.01.16
System off
10.22,13
Year, month, day
Hour, minute, second
Mains 1 voltage
385 385 385V
Mains 1 current
16 16 16A
Battery voltage
System off
438 437V
Battery current
+ 2Adc
Output voltage
400 400 400 V
Output current
15 15 15A
Output frequency
50Hz
Battery temperature
25°C
Output peak current
22 22 22A
Normal operation
load power xx%
Batt. load : 0
Batt. tank: 100
ac
ac
dc
ac
ac
Mains 1 voltage
is 3 x 385V
Mains 1 current
is 3 x 16A
Battery voltage is 438Vdc on battery 1
437Vdc on battery 2
Charging current is (+) 2Adc
(Discharging current (÷))
Output voltage
is 3 x 400V
Output current
is 3 x 15A
Output frequency
is 50/60Hz
Battery temperature
is 25°C
Output peak current is 3 x 22A
(only of interest for service engineers).
Returns to normal status indication.
If not pressed, automatic switch back
will be performed after 20 seconds.
Battery load in percent.
Left battery capacity in percent.
3.3 Using the Remote Display
The remote display is an inactive unit that is unable to influence the operation of the APC
Silcon UPS. It is impossible to adjust or otherwise influence the function of the UPS. The
alarms available on the remote display are at subset of the alarms, which can be read on the
internal display.
• Operation of Remote Display is described in section 3.0 above.
• Alarms available are described in section 5.0 Alarms.
• Readout of measurements as described in section 3.2 above.
NOTICE!
Time cannot be displayed from the Remote Display.
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User Guide APC Silcon 10-40kW 400V UPS 19
Operation
3.4 Economy Mode
When the UPS is running in Economy Mode, the load will be supplied directly from mains and
output voltages are UPS monitored. In the event of a mains disruption, the UPS will switch to
battery mode without affecting the load.
Prior to switching to bypass mode, leave the system running in normal mode for 8-10 hours to
charge batteries to full capacity.
To keep batteries fully charged, UPS is pre-programmed to switch back to normal operation
whenever necessary.
Economy Mode not available for parallel configurations.
At start-up, the system will at first go into normal operation to ensure a fully charged battery,
and it will then switch into bypass after the programmed time (8-10 hours).
NOTICE!
Check cable dimensions as input power factor is not corrected with UPS running in Economy
Mode.
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20 User Guide APC Silcon 10-40kW 400V UPS
Parameter Settings
4.0 Parameter Settings
Below tables show operating parameters programmable from keyboard. Only qualified users
should alter programming parameters. See below examples.
Parameter Settings
Parameter Setting* Comments
Bypass operation YES, NO
Language GB, D, F, DK, S, SF, NL, PL, CZ,
Autostart YES,
Remote shutdown active YES,
Remote shutdown
Remote shutdown time 0, 1,
Battery capacity test – Initiates back-up time check.
Battery monitor test ** – Initiates checks of battery
Automatic battery test**
Battery monitor reset** – Press the and key to
Boost charge YES, NO YES results in boost charge (10
Autoboost charge YES, NO YES results in boost charge after
Enter new date YYMMDD Set to local date
Enter new time HHMMSS Set to local time (24 hour clock)
YES will switch the system into
bypass mode***
Languages of text in display
E, P, SK, H
Automatic restart by mains return
(1 min. delay). Ensures quick
battery recharge.
Shutdown of UPS by remote
signal when in battery operation.
Saves battery energy.
HIGH , LOW Nature of remote shutdown
signal level
, 3, 4, 5, 6, 7, 8, 9, 10 min. Time delay on remote shutdown
of UPS
Time measured from start until it
reaches low DC warning level
(See User Guide, section 6).
condition by 25% discharging.
OFF, 3,6 months Activates the battery monitor test
in cyclic intervals.
reset alarm
(flashing light).
hours)
battery operation (10 hours).
NO
NO
2
* Factory settings in bold
** For systems with active Battery Monitor only
*** Do not leave system running in bypass mode (Static bypass) for extended periods of time, as
batteries are not recharged in bypass mode.
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User Guide APC Silcon 10-40kW 400V UPS 21
Parameter Settings
4.1 Programming Keys
Scrolls up through list
Scrolls down through list
Displays time
Return to normal
window
Accesses the
alarm stack
4.2 Switching to Bypass Operation
Programming Example
Action
1. Press to enter parameter stack
2. Press or until
3. Press until
4. Press to store
5. Press to exit
Stores parameters/enters
parameter stack
Silences the audible alarm
Chooses or changes
parameters
Display shows
Bypass operation
: NO
Bypass operation
: YES
Bypass operation
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Parameter Settings
To return to normal operation
Action
6. Press to enter parameter stack
7. Press or until
8. Press until
9. Press to store
10. Press to exit
Follow same procedure to program other parameters.
Display shows
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power xx%
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Alarms and Events
5.0 Alarms and Events
Alarms are indicated by the red lamp (above the left hand corner of the keyboard) and a 30
seconds acoustic signal. An alarm is registered in the alarm stack as long as it is present, and
if more in the same order as they arise.
Certain alarms, such as battery alarms, need resetting. See section 4.0 Parameter Settings.
All alarms are also registered in an event logger and remains there in a stack with room for
250 events. The events are stored in the same order as they arose - showing the latest first.
Besides the alarms the following operational modes are also stored in the event logger.
Mode Comments
MPU is reset UPS has been completely switched off
Stand-by UPS has been in stand-by mode by parallel system
Normal operation UPS has been in normal operation
Battery operation UPS has been in battery operation
Bypass operation UPS has been in bypass operation
System off UPS has been off
5.1 Displaying the Alarm Stack
Action Description
1. Press Access to the alarm stack.
2. Press or Scroll up or down through the alarm stack
3. Press Exits the alarm stack. If not operated the system
messages.
Last message is "No (further) alarm".
will exit the alarm stack automatically after 30
seconds.
5.2 Displaying the Event Stack
Action Description
1. Press and Press the two keys simultaneously to get access
2. Press or Scroll up or down through the event stack
3. Press Displays the time where the event happened.
4. Press Exits the event stack. If not operated the system
to the events stack
(last message is "No (further) event").
will exit the event stack automatically after 30
seconds.
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24 User Guide APC Silcon 10-40kW 400V UPS
Alarms and Events
5.3 Possible Alarms
Alarms Description Action
1. Peak current limiter active Peak current limiter activated and
2. Bypass power supply fault Fault in redundant PSU for bypass.
3. Delta current limiter active Input current limiter activated and
4. Faulty fan Blocked or faulty fan Remove blocking or replace fan
5. High DC warning Switching off big output load If alarm is repeated, reduce load
6. High DC shutdown UPS fault Call for assistance
7. Off-button activated Off button or emergency power
8. Synchronization error UPS unable to synchronize with
9. Inverter voltage error Inverter average voltage outside
10. Parallel synchronization
error
11. Inverter current limiter active Inverter overload Reduce UPS output load
12. Overload. Load exceeding
100%
13. Second power supply fault UPS fault
14. Internal power supply fault UPS fault. Only bypass operation
15. Battery MCCB is off Battery MCCB/fuse not closed or
16. **Q004 off** Output switch position for UPS in
17. **Q003 off** External bypass switch position –
18. **Q002 off** UPS output switch position –
19. **Q001 off** UPS input switch position –
20. High temperature of isolation
transformer
21. High temperature of main static
switch
22. High temperature of bypass
static switch
UPS switched to bypass operation.
System overload
UPS still 100% able to operate in
all modes.
UPS switched to bypass operation
shut down activated
input frequency
limits (normal message during
system start-up/switch-off
Parallel UPS unable to
synchronize
UPS overload Reduce UPS output load
(only systems > 160kW)
possible
released
parallel
Temperature of isolation input/
output transformer, too high
Temperature of static input switch,
too high
Temperature of static bypass
switch, too high
Check for blown fuses in
installation
Call for assistance
Check for overload.
If message is repetitive call for assistance
change
–
Check if phase rotation of mains
input voltage is correct. If OK, call
for assistance
–
Check external parallel cables call for assistance
Call for assistance
Call for assistance
Close MCCB / insert new fuse. If
released again call for assistance.
–
Check fan, check for airflow
obstructions, check for overload
Check fan, check for airflow
obstructions, check for overload
Check fan, check for airflow
obstructions, check for overload
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User Guide APC Silcon 10-40kW 400V UPS 25
Alarms and Events
Alarms Description Action
23. Main inverter failure Temperature of main inverter, too
24. High temperature of delta
inverter
25. Low DC shutdown Battery discharged to minimum
26. Low DC warning Battery nearly discharged Save your data now
27. Mains momentarily outside
tolerance
28. Mains outside tolerance Mains input voltage R.M.S. value
29. Mains frequency outside
tolerance
30. Bypass momentarily outside
tolerance
31. Bypass outside tolerance Bypass input voltage outside
32. Bypass frequency outside
tolerance
33. Output momentarily outside
tolerance
34. Output outside tolerance Output voltage outside tolerance Call for assistance
35. Output frequency outside
tolerance
36. High battery temperature Battery ambient temperature too
37. Battery weak Battery capacity below 75% or
38. Battery defective Insufficient battery capacity or
39. System locked in operation
mode
40. RAM1 memory write error UPS fault Call for assistance
41. Memory write error UPS fault Call for assistance
42. Communication to VQ bypass
lost
43. Communication to VQ output
lost
44. Communication to DMU lost UPS fault Call for assistance
45. Communication to controller
lost
high or inverter fuse blown
Temperature of delta inverter, too
high
permissible level
Short disturbances on mains
supply (1 ms transients)
outside tolerance
Mains input frequency outside
tolerance
Short disturbances on bypass
voltage
tolerance
Bypass input frequency outside
tolerance
Short disturbance on output
voltage (inrush current)
Output frequency outside
tolerance
high
battery MCCB/fuse switched off
battery MCCB/fuse switched off
UPS has made 10 attempts within
1 minute to switch from bypass to
battery operation, or “High DC
warning” has appeared 10-20
times within 1 minute
UPS fault Call for assistance
UPS fault Call for assistance
UPS fault.
Display will show invalid UPS data
Check fan, check for airflow
obstructions, check for overload,
check fuse
Check fan, check for airflow
obstructions, check for overload
Ensure battery recharging
–
–
–
–
–
–
If message reappears call for assistance
Call for assistance
Check system ambient
temperature, check fan, check for
airflow obstructions
Test battery capacity
Call for assistance
Unlock.
If message reappears call for assistance
Call for assistance
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26 User Guide APC Silcon 10-40kW 400V UPS
Alarms and Events
Alarms Description Action
46. Communication to parallel IF
lost
47. External shutdown accepted Remote signal for switching off
48. Communication to VQ mains
lost
49. Bypass syncronization error The UPS cannot synchronize with
50. Battery charge error Transferred to battery operation
5.4 Rectifying Alarm Messages
Following actions may rectify alarm:
• Check local mains supply. Fuses may be blown or supply switched off
accidentally
• Check if UPS cooling air intake is blocked
• Check if load exceeds maximum output capacity
• If, with mains power switched on, there is no UPS output voltage - and an
attempt to restart the UPS is in vain - use the external service bypass
switch to bypass UPS
1. “Battery weak” message appears: Reset “battery weak” signal according to section 4.0
Parameter Settings and initiate battery capacity test according to Section 6.3. Battery
Capacity Test. Make a record of obtained back-up time and use battery monitor to reset
alarm. Leave the UPS to recharge battery for at least 16 hours. Start up second battery test
without changing the load. If the test result shows improved back-up time, continue the test
series until no or just insignificant improvements are obtainable. If battery is still weak call for assistance.
2. “Battery Defective” message appears: Call for assistance. See section 8.0 “How to contact
APC”.
UPS fault Call for assistance
UPS accepted.
UPS switches off automatically
UPS fault Call for assistance
bypass mains
because of battery charge error
–
Check if phase rotation of bypass
voltage is correct – if OK, call for
assistance
Check RFI input fuse and
feedback relay
5.5 Parallel Operation Alarms
The parallel operation alarm message is: Communication to parallel IF lost
In the event of a parallel operation alarm, all parallel operation functions controlled by
Advanced Power Management will be inactive. In such situations only simple hardware control
such as load-sharing, operation mode etc. is possible.
Correction of false alarm situations during service:
When one system is isolated for service, the above alarm message will apppear if two systems
still operating. To delete this alarm message re-program the station addresses on all systems
in the following sequence:
1 to max_number_system
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User Guide APC Silcon 10-40kW 400V UPS 27
Maintenance & Testing
6.0 Maintenance & Testing
UPS maintenance should be carried out by trained service engineers only. Service and
maintenance contract is recommended.
6.1 Fan
It is recommended to replace fans every 3 years.
6.2 Battery Monitoring Test
Systems with built-in batteries have a standard battery monitoring feature (optional in other
systems).
Battery Test Results:
1. Battery OK. Back-up time normal.
2. Reduced battery capacity - “Battery weak” message appears.
3. Battery capacity too low - “Battery defective” message appears.
Carry out battery monitoring test by discharging max. 25% of battery energy. For systems with
no battery monitor/no excess back-up time, a battery capacity test is recommended every 6
months.
Carry out battery tests when load is least affected.
6.3 Battery Capacity Test
CAUTION!
Allow 16 hours to restore full back-up time after battery capacity tests.
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28 User Guide APC Silcon 10-40kW 400V UPS
Maintenance & Testing
Action
1. Press
2. Press or
until
3. Press
4. Press
5. Wait about 1 sec.
6. Wait until backup times
expires and a short
alarm sounds. (No alarm
in battery monitor test
if battery is OK)
Display shows Description
Battery capacity
test : xxx
Battery capacity
test : ON
Data stored
Battery operation
time : xxx min.
Normal operation
load power xx%
"xxx" is back-up time from last test –
if no previous test has been performed
or if the test has been aborted the
display will read"???"!
A battery monitor test can be performed
in the same way by selecting "Battery
monitor test" in the display.
However, this test will not start, unless
the battery is fully charged
The next step starts up the test!
To abort press
Starts the battery test.
(To interrupt a running test – perform
point 1-2 and then press key
and )
"xxx" is obtained back-up time
in minutes. (Battery capacity test only)
Exits the parameter stack
If not operated the system will automatically exit after 30 seconds.
7. Press
8. Press
Battery capacity
test : xxx
Normal operation
load power xx%
CAUTION!
To avoid battery damage, allow a minimum of 16 hours of UPS operation over a 3-month period
for batteries to charge to a sufficient level.
If the UPS is to be taken out of operation for an extended period, disconnect the battery in order
to prevent discharging. For details, refer to Installation Guide.
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User Guide APC Silcon 10-40kW 400V UPS 29
Warranty
7.0 Warranty
7.1 APC Silcon UPS Limited Factory Warranty
APC warrants that the unit, when properly installed and commissioned by APC or APC
authorized service personnel, shall be free from defects in materials and workmanship for a
period of (1) year from the date of installation or maximum 18 months after manufacturing. In
the event that the unit fails to meet the foregoing warranty, APC shall for a period of one (1)
year repair or replace any defective parts, without charge for on-site labor and travel if trained
& authorized APC personnel has conducted start-up of the unit.
An APC Start-Up Service must be performed/completed by APC or APC authorized service
personnel or the on-site factory warranty will be voided and replacement of defective parts only
will be covered. APC shall have no liability and no obligation to repair the installed unit if nonauthorized APC personnel performed the start-up and such start-up caused the unit to be
defective.
APC SHALL NOT BE LIABLE UNDER THE WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY PURCHASER’S OR ANY THIRD PERSON’S MISUSE,
NEGLIGENCE, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS
TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING OR OTHER HAZARD.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE. APC’S EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE
OUT OF, APC’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE, CONSTITUTE APC’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC’S WARRANTIES RUN ONLY TO PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES
BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE
PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC
HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
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30 User Guide APC Silcon 10-40kW 400V UPS
How to Contact APC
8.0 How to Contact APC
APC Corporate
132 Fairgrounds Road
West Kingston, RI 02892
USA
Telephone: 401 789-5735
Fax: 401 789-3710
PowerFax™: 800 347-FAXX
Pre-sales Technical Support
877-474-5266 (1-877-4Silcon)
Post-sales Technical Support
877-287-7835 (1-877-2UPS-TEK)
Web: www.apcc.com/support/contact/contact_support.cfm
APC Denmark
Silcon Allé
DK-6000 Kolding
Denmark
Telephone: + 45 75 54 22 55
Fax: + 45 72 19 03 50
Pre-sales Technical Support
+ 45 72 19 04 90
Post-sales Technical Support
+ 353 91 70 2000
Web: www.apcc.com/support/contact/contact_support.cfm
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User Guide APC Silcon 10-40kW 400V UPS 31
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