A.O. Smith Z2 User Manual

Water Purifier

SUPERIOR TECHNOLOGY FOR ADVANCED PROTECTION.

EXPERT COMPANY SERVICE

Toll Free No.: 1800-103-2468 or
SMS us: [phone] or
E-mail us: [e-mail]

Monday to Friday: 9 am to 8 pm.
Saturday & Sunday: 9 am to 6 pm.

#

For calls registered at A. O. Smith call centre before 4 pm only.

For more details please call our Toll Free No. 1800-103-2468
or log on to www.aosmithindia.com.

www.aosmithindia.com

USER GUIDE

Dear Customer,

Congratulations and welcome to A. O. Smith family.

We thank you for the trust you have shown in choosing the A. O. Smith water purifier.

A. O. Smith water purifier is one of the most advanced RO water purifier available in the

market today. It is specially designed keeping in mind today’s water quality and your

needs.

Millions of customers all over the world trust A. O. Smith Products for their quality

and workmanship.

Our customer-centric approach manifests itself in many other ways too. If you need any

information or assistance with your water purifier, just call us from any phone,

anywhere in the country to our Toll Free Customer Care No. 1800-103-2468.

Please go through this simple and easy to read instruction and installation manual to

get the best out of your A. O. Smith RO water purifier.

We once again thank you for choosing A. O. Smith.

Yours Sincerely,

Team A. O. Smith

Contents

Key Features of your A. O. Smith RO water purifier............................................ 01

Pre-instruction literature .......................................................................................... 02

General instructions ................................................................................................. 03

Introduction ............................................................................................................. 04

Water flow ............................................................................................................... 07

Electrical diagram..................................................................................................... 07

Safety precautions.................................................................................................... 08

How to use............................................................................................................... 10

Troubleshooting....................................................................................................... 11

Technical specifications ............................................................................................ 13

FAQs......................................................................................................................... 15

Warranty terms and conditions................................................................................ 17

Warranty card .......................................................................................................... 21

Service and maintenance ......................................................................................... 22

Disclaimer ................................................................................................................ 23

What’s in the box?

User Guide Mounting Accessories Tube & ConnectorsWater Purifier

Key Features of your A. O. Smith RO water purifier

PURITY THROUGH 5 STAGE PURIFICATION

5S TECHNOLOGY: Pre-filter + Sediment filter + Pre Carbon filter + Patented Side
Stream RO Membrane + Silver Activated Post Carbon filter. In A. O. Smith RO
water purifier 100% water passes through the RO membrane.

ADVANCED PATENTED SSM TECHNOLOGY (SIDE STREAM RO MEMBRANE)

Suitable for water with low and high (upto 2000 ppm) TDS. Wastes less water and
improves pure water recovery.

ADVANCE ALERT TECHNOLOGY

For Sediment + Pre Carbon filter and RO membrane + Silver Activated Post Carbon
filter change.

ADVANCED PRE-FILTER & SEDIMENT FILTER

For effective removal of suspended solids and sediment from water and to ensure
better life of RO membrane.

GOOSENECK FAUCET

Swivel faucet for user convenience.

DIGITAL

Digital display for simple and intelligent display of information.

STORAGE CAPACITY

Purified water storage capacity of 5 litres.

WQA CERTIFIED RO MEMBRANE

RO Membrane element in A. O. Smith RO water purifier is tested and certified
by WQA against NSF/ANSI 58 standards for material requirements.

01

Pre-instruction Literature

On Receipt

It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our plant.

Visible Loss or Damage

If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes an
appropriate notation on your freight bill or receipt.

Concealed Loss or Damage

When a shipment has been delivered to you in apparent good condition, but upon
opening the crate or container, loss or damage has taken place while in transit, inform
the carrier’s agent / A. O. Smith representative immediately.

About this Manual

This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith Under Sink RO water purifier.

This does not contain the full servicing procedures necessary for continued successful
operation of this product. The services of A. O. Smith Company authorised service
technician must be employed periodically on the same.

Do not operate before reading manual supplied with this product.

Please follow instructions in this manual to ensure personal safety and proper operation
of this product. A. O. Smith assumes no liability for installation or servicing performed by
any unauthorised personnel. Always install, operate, inspect and maintain this product in
accordance with all applicable standards. Please store this user manual carefully for any
future reference.

02

General Instructions

Safety

Your safety and the safety of your loved ones is paramount to us. There are several
safety related messages in this manual, which have been provided during various stages
such as installation, operation and maintenance of your A. O. Smith Under Sink RO
water purifier. These messages point out potential hazards and also educate on how to
reduce any potential risks. Please always read and follow all safety messages as provided
in this manual.

This is the safety alert symbol. This symbol alerts you to potential

hazards that can hurt you and others. All safety messages will follow the
safety alert symbol and either the word “DANGER” or “WARNING”.

Indicates an imminently hazardous situation which, if not avoided, will

DANGER

Indicates a potentially hazardous situation which, if not avoided, could

WARNING

Indicates a potentially hazardous situation which, if not avoided, may

CAUTION

result in death or serious injury.

result in death or serious injury.

result in minor or moderate injury or property damage.

IMPORTANT

These instructions have been written as a guide for the proper installation and operation
of your A. O. Smith Under Sink RO water purifier. A. O. Smith will not accept any
liability where these instructions have not been followed. However, for your safety and
to avoid damage caused by improper installation, it is recommended that water purifier
must be installed by A. O. Smith Company authorised service technician only.

Before proceeding with the installation instructions:

1. Inspect the A. O. Smith Under Sink RO water purifier and its component parts
for possible damage. DO NOT install or attempt to repair any damaged component
parts. If you detect any damage in your A. O. Smith Under Sink RO water
purifier please contact the company through Customer care centre, details of which
are mentioned in this manual and on the product.

2. Verify that the voltage being supplied corresponds to that which is mentioned in the
A. O. Smith Under Sink RO water purifier manual.

03

Introduction

A. O. Smith Under Sink RO water purifier uses one of the latest technologies that
is used in water purification process. A. O. Smith Under Sink RO water purifier
works under the principle of RO (Reverse Osmosis) technology which is found to be
one of the most effective process. In this process water under pressure is passed
through a semi-permeable membrane. Purified water is collected for drinking in a
storage tank and impurities in the water are flushed to the drain.

Why water purification is important?

Water purification, today is essential due to the presence of harmful contaminants
present in the water supply. Rapid urbanisation and speedy industrial growth have led to
significant pollutants and contaminants being found in the water supply. Below is a list of
some of the harmful contaminants found today in the water supply which if consumed in
excess can be detrimental to human health.

• TDS (Total Dissolved Solids) like Nitrates, Chlorides, Sulphates etc.

• Pesticides and VOC (Volatile Organic Compounds).

• Heavy metals like Mercury, Arsenic, Lead, Chromium, Cadmium etc.

• Microorganisms such as pathogenic bacteria, virus, protozoa and cysts.

A. O. Smith Under Sink RO water purifier removes excessive TDS (Total Dissolved
Solids) in water by more than 95%. A. O. Smith Under Sink RO water purifier reduces
heavy metals and removes pathogens. By this, it ensures you safe and great tasting water.

How does the A. O. Smith Under Sink RO water purifier work?

A.O. Smith Under Sink RO water purifier has 5 stages of purification system, wherein
the water is passed through the various stages and progressively filtered to get purified
water which is stored in the inbuilt storage tank.

 Stage 1 – Pre-filter

The Pre-filter is used to remove physical contaminants such as dirt, dust, soil
particles, turbidity present in the water. This improves the life of the Sediment filter.

 Stage 2 – Sediment filter

The Sediment filter is used to remove fine and coarse physical contaminants present
in the water. This improves life of the Pre Carbon filter and ensures efficient working
of RO membrane.

 Stage 3 – Pre Carbon filter

The Pre Carbon filter uses carbon block with high adsorbtion capacity which reduces
harmful chemicals including pesticides, volatile organic compounds, residual chlorine
etc., from water. It also adsorbs bad taste and odour causing organic compounds
from water.

04

 Stage 4 – RO (Reverse Osmosis) membrane

RO membrane contains semi-permeable membrane wherein the water is passed
through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and
heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes
microorganisms like bacteria, virus, protozoa and cysts.

 Stage 5 –

Silver Activated Post Carbon

Water is passed through Silver Activated Post Carbon which acts as polisher and
enhances the taste of water.

Installation Overview

Figure 1

8

7

3

12

4

2

1

5

3

5

6

To drain

1

3 5

LED Display Panel Indicators

Part Description

1 Normal water supply

2 Hot water supply

3 Ball valve

4 Under Sink water purifier

5 LED display panel indicators

6 Pre-filter

7 Power adapter

8 Gooseneck faucet

Note: The Pre-filter, Ball valve and Gooseneck faucet comes along with the product as

standard accessories.

2

05

Work indicator

This indicates that the purifier is functioning in normal condition.

Source indicator

When the water pressure is lower than required water pressure limits, this indicator
will start to blink continuously and the buzzer beeps for 8 times until the water
pressure becomes normal.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Source indicator.

Tank full indicator

This indicates that the water purifier tank is full.

RO change indicator

This indicates that RO membrane needs to be replaced.

• RO change indicator glows when 5% life is remaining and buzzer beeps for 4 times,

indicating that it is time to replace RO membrane.

• When RO membrane life reaches its end, this indicator will start to blink continuously

and the buzzer beeps for 8 times indicating that RO membrane needs to be replaced.

Note: Call A. O. Smith Customer care centre to replace RO membrane.

2

5

1

3 5

2

3

Filter status indicator

This indicates the status of the Sediment filter , Pre Carbon filter and Silver
Activated Post Carbon .

• When the filter status indicator is green, it indicates that these filters are functioning

normal.

• Filter status indicator changes to orange when 5% life is remaining and buzzer beeps

for 4 times, indicating that it is time to replace respective filter.

• When the filter life reaches its end, this indicator changes to red and the buzzer

beeps for 8 times indicating that respective filter needs to be replaced.

Note: Call A. O. Smith Customer care centre to replace the respective filter.

06

Water flow

Figure 2

Low

Pressure

Switch

Inlet

Solenoid

valve

Ball

Tap

water

Valve

Inlet water

3-way joint

Pre-filter Sediment

Electrical Diagram

Figure 3

Low Pressure

Switch

Flush

SV

High Pressure

Switch

Pump and

Inlet SV

150V - 300V

50 Hz

φ AC supply

1-

P

SMPS

N

filter

GND

24V DC

Storage

Tank

Pump

Pre Carbon

Faucet

Silver

Activated

Post Carbon

RO

Pure

Water

High

Pressure

switch

Check

valve

Driver Board

Flow

Restrictor

Flush

Solenoid

valve

Waste

Water

Display
PCB

Water
Leakage
PCB

07

Safety Precautions

Electrical Safety

Even though the product is designed keeping highest safety standards in mind, there are
certain Do’s and Dont’s which need to be followed while using this product.

Power plug must be used with a
grounded 230V outlet. It is recommended
to connect the product to the power
supply only with the plug that is provided
with the purifier. (Figure 4)

Figure 4

230V

CAUTION

Install the product away from direct
sunlight. It is recommended to install the
product under the sink only. (Figure 5)

Figure 5

Do not pull out or touch power plug with
wet hands to avoid electrical shock.
(Figure 6)

Figure 6

DANGER

Product should be installed only by
A. O. Smith Company authorised service
technician. (Figure 7)

Figure 7

CAUTION

08

Do not connect hot water supply to the
purifier. Make sure that the inlet water
temperature to the purifier should be
between 5°C to 45°C. (Figure 8)

Figure 8

CAUTION

Hot water

supply

Do not use the purifier if the power cord
is damaged or you notice strange noise,
burning smell or smoke. Switch off the
power, unplug the power cord
immediately and call Customer care
centre. (Figure 9)

Figure 9

CAUTION

Do not open the purifier for cleaning the
filters or for any part replacements. This
must be done only by A. O. Smith
Company authorised service technician.
(Figure 10)

Figure 10

CAUTION

Do not place any chemicals, thinner, soap
or any other cleaning items on the
product. (Figure 11)

Figure 11

CAUTION

09

How to use

Step 1 Step 2

Turn ON the water connection through
the ball valve. (Figure 12)

Figure 12

Step 3

To dispense water from the storage tank,
turn the faucet knob in anti-clockwise
direction. (Figure 14)

Switch ON the power supply. (Figure 13)

Figure 13

Figure 14

Faucet
knob

Note:

• Discard the first cycle of pure water, before you start using it for consumption.

• Make sure to discard the water from the storage tank if you have not used the

purifier for more than 2 days.

10

Troubleshooting

Your A.O. Smith Under Sink RO water purifier may not function at its desired
capability if used incorrectly. This may not necessarily mean that the product is faulty. For
instances like these, please follow the steps given below to troubleshoot the problem
without the help from a certified technician. If the problem still persists, please call the
Customer care centre immediately.

Problems Check-up Solution

Change in water taste. Has the purified water Drain the stored water
been stored in the tank from the storage tank
for long time? through faucet.

Filters / Membrane may Call Customer care centre
require replacement. for replacement.

Has the raw water quality Call Customer care centre.
changed?

Check if there is no water Switch OFF the water
flow through reject line. purifier and call Customer
care centre.

Decreased flow of Check whether the Open the tap / ball valve.
purified water. tap / ball valve is closed.

Filters / Membrane may be Call Customer care centre
clogged or damaged. for replacement.

Less / No reject water. Check if the reject water Clear the bent in the
tube is bent. reject water tube.

Check if the reject water Switch OFF the water
tube is blocked. purifier and call Customer
care centre.

Flow restrictor blocked. Switch OFF the water
purifier and Call Customer
care centre.

Less / No pure water. Check whether there is If not, take the help of a
water supply in the tap. plumber to set it right.

Check whether tap / ball Open the tap / ball valve.
valve is closed.

Water is completely drawn Wait until the storage tank
from the storage tank. gets filled.

None of the above. Call Customer care centre.

11

Buzzer beeps and all Water leak alarm is Switch OFF the water
indicators blinks triggered indicating purifier and call Customer
continuously. that there is a leakage care centre.
inside the purifier.

2

53

Buzzer beeps for 8 times Low pressure alarm is Check feed water supply
and source indicator blinks triggered indicating that the to the purifier. If problem
continuously. system input water pressure still persists, switch OFF
is not in the required range. the water purifier and call
Customer care centre.

2

53

RO change indicator glows RO change indicator glows Call Customer care centre
and buzzer beeps for when 5% life is remaining for RO membrane
4 times. and RO change alarm is replacement.
triggered indicating that it
is time to replace
RO membrane.

2

53

Buzzer beeps for 8 times RO change alarm is Call Customer care centre
and RO change indicator triggered indicating that for RO membrane
blinks. the RO membrane needs replacement.
to be replaced.

2

53

Filter status indicator Filter status indicator glows Call Customer care centre
changes to orange and when 5% life is remaining for filters replacement.
buzzer beeps for 4 times. and filter status alarm is
triggered indicating that it
is time to replace filters.

2

53

Buzzer beeps for 8 times Filter status alarm is Call Customer care centre
and filter status indicator triggered indicating that the for filters replacement.
changes to red. filters need to be replaced.

2

53

12

Technical Specifications

Model A.O. Smith Under Sink RO

Product Dimensions (H x D x W) 420mm x 410mm x 270mm

Net Weight 11 kgs (approx.)

Gross Weight 13.5 kgs (approx.)

Flow rate* Upto 15 litres per hour

Storage tank capacity

Purification technology RO (Reverse Osmosis)

5 Stage Purifying Technology Pre-filter + Sediment filter + Pre Carbon

Membrane type Thin film composite RO membrane

Material of construction for plastic Food safe, non-toxic, engineering grade
parts plastics

Pump type Diaphragm pump, 24VDC, 0.26 Amps,

†

5 litres (approx.)

filter + Side Stream RO membrane and +
Silver Activated Post Carbon

Operating Pressure 125 psi (Max.)

Input Voltage 150 – 300 VAC, 50 Hz

Power rating (Max) 48 Watts

Pressure Rating*** 7 psi to 30 psi

% Recovery** Up to 30%

TDS reduction** ≥95% (approx.)

Input water temperature 5°C to 45°C

* Flow rate depends on variable factors such as feed water pressure, feed water

characteristics and condition of the membranes and filters.

** Recovery and TDS reduction percentages also depend on variable factors such as life and

condition of the membranes and filters, feed water pressure, feed water characteristics.

*** If input pressure exceeds 30 psi, a pressure reducing valve needs to be installed at the

feed line. If the pressure is lower than 7 psi, a booster pump needs to be installed.
Ensure you buy them from A. O. Smith Company authorised service technician.

†

Storage tank capacity depends on the storage tank bladder pressure.

13

Recommended input Feed water quality for the optimum
performance of your product

RECOMMENDED FEED WATER QUALITY

Parameter Limits

Total Dissolved Solids (TDS) Up to 2000 ppm
Total hardness Up to 500 ppm
Turbidity Up to 5 NTU
Iron 0.3 ppm (max.)
Feed water pressure 7 psi to 30 psi
Feed water temperature 5°C to 45°C

Warranty details/Recommended filter change:

Pre-filter change:

The Pre-filter needs to be replaced at 200 hrs or approximately after 2,500 litres
of purified water. Depending on the quality of the feed water the Pre-filter may
even be changed earlier than 200 hrs.

Sediment and Pre Carbon filters change:

The Sediment and Pre Carbon filters need to be replaced at 200 hrs or
approximately after 2,500 litres of purified water.

Silver Activated Post Carbon filter change:

Silver Activated Post Carbon filter needs to be replaced at 400 hrs or
approximately 6,000 litres of purified water.

RO Membrane change:

As per the warranty, the RO membrane needs to be replaced at 400 hrs
(approximately 6,000 litres purified water) or 800 hrs (approximately 12,000 litres
purified water) depending on the quality of the feed water.

Note: Please go through detailed warranty terms and conditions mentioned on Page No. 17 to 20.

14

FAQs

1. What is A. O. Smith Under Sink RO water purifier?

A. O. Smith Under Sink RO water purifier is advanced 5 stages RO from
A. O. Smith. It is 100% RO with no bypass of water for maximum purity.

2. What is 100% RO?

In ordinary RO+UV water purifiers, some amount of water is made to bypass the
RO membrane. With this, heavy metals, unwanted salts and pesticides also pass
through. In A. O. Smith Under Sink RO water purifier, 100% of the water is
passed through the RO membrane which ensures maximum purity of water.

3. How many stages A. O. Smith Under Sink RO has? And what are the
stages?

A. O. Smith Under Sink RO water purifier has 5 stages of purification which are
Pre-filter + Sediment filter + Pre Carbon filter + RO Membrane + Silver Activated
Post Carbon.

4. What is the storage capacity in the A. O. Smith Under Sink RO water
purifier?

The storage capacity in the A. O. Smith Under Sink RO water purifier is 5 litres
of pure water.

5. What is the purification flow rate of A. O. Smith Under Sink RO water
purifier?

Up to 15 litres per hour, purification capacity also depends on water quality,
condition of filters, storage tank bladder pressure and RO membrane.

6. Does the A. O. Smith Under Sink RO water purifier have service or filter
change alerts?

Yes, the A. O. Smith Under Sink RO water purifier has an alert system
technology which indicates when to change the Sediment filter, the Pre Carbon
filter and the

7. Does the A. O. Smith Under Sink RO water purifier come with a Pre-filter?

Yes, A. O. Smith Under Sink RO water purifier comes with a Pre-filter which is
part of the product.

8. When does the A. O. Smith Under Sink RO water purifier indicate a filter
change?

The first notification is indicated when the consumption of the filter life is at 95%.
When the filter life consumption is at 100%, the filter status indicator changes to
red.

9. What is the nature of indication for the change in filter?

On the first intimation when the filter life is at 95% the respective filter indicator
changes to orange. On 100% filter life consumption, the respective filter indicator
changes to red.

Silver Activated Post Carbon

.

15

10. What is the Advanced SSM technology? How is it different from other
technologies and what are its advantages?

The Advanced SSM is an abbreviation for the side stream RO membrane
technology. Unlike traditional membranes, this membrane has water inflow from
2 sides which results in better rejection of dissolved solids. It also results in higher
membrane life.

11. What is the average life of the Pre-filter, Sediment filter and Carbon filter?

The Pre-filter, Sediment filter and Carbon filter needs to be replaced at 200 hrs or
approximately after 2,500 litres of purified water. Depending on the feed water
quality, the Pre-filter may be changed even earlier than 200 hrs. Sediment filter &
Pre Crabon filter needs to be replaced at 200 hrs or approximately after 2,500 litres
of purified water. The Silver Activated Post Carbon filter needs to be replaced at
400 hrs or after 6,000 litres of purified water.

16

Warranty Terms and Conditions

Product warranty

A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this water purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:

1. All electrical and functional parts are warranted for one (1) year from the date of
original purchase.

2. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and rectify.
Customer shall handover the product, if necessary, with the Company
office/authorised service provider along with invoice in the city where it was
purchased.

3. The customer shall notify the company if RO change or Filter status indicator glows.
The RO change indicator glows indicating that the RO membrane needs to be
replaced. The Filter status indicator glows indicating that the Sediment filter, Pre
Carbon filter and Silver Activated Post Carbon needs to be replaced.

4. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.

5. The Company’s liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alteration to the product or to its parts by unauthorised personnel.

6. The Company’s liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.

7. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.

8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.

9. In the event of any unforeseen circumstances, and spares are not being available, the
A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as
commercial solution in lieu of repairs.

17

10. If an identical model is no longer available due to a change in law, regulation, or
standard, A. O. Smith will replace the product with one having a similar capacity and
input. In these instances, the customer will have the option of paying the difference
between what was paid for the original model and the new model with the
additional features, or receiving a refund of the portion of the purchase price on a
pro rata basis allocable to the unexpired portion of the warranty. Company’s
decision will be final on repair, replacement or refund as aforesaid and Clause 11
and binding on the customer.

11. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non-coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.

12. Notwithstanding anything contained in this warranty terms, the Company shall not
be liable in case of failure to provide services under this warranty in case of any force
majeure event, i.e., due or attributable to any act of God, orders, restrictions or
regulation of Government, Central or State, war working conditions, hostilities, riots,
civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any
other cause or circumstance of whatsoever nature beyond the control of A. O. Smith.

13. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.

14. A. O. Smith reserves the right to make design and product changes or change the
specification at anytime without any obligation to prospective buyers or customers
or owners of products previously sold.

15. Warranty does not cover to any accessories provided by dealer or purchased by
customer.

16. Warranty does not cover;

a. Plastic, cosmetic parts and exterior finish.

b. Consumable parts such as filters except RO membrane (under specified water

conditions) as specified in Clause 17 herein below.

c. If defect or fault is caused or occurred due to improper installation by the

customer or not installed as per A. O. Smith guidelines specified in product user
manual.

d. If failure or damage due to plumbing or other arrangements like, usage of

pressure pump, extension of power supply board, non-compatible power
socket etc. connected to product. With regard to repairing the existing
worn-out/defective part(s) or replacing the same and ascertaining the presence
of above circumstances, the decision of A. O. Smith shall be final. In any such
event, A. O. Smith will submit a prior estimate for approval or bill for the work
to be carried out at the rate prevailing at that time.

e. If product is repaired by unauthorised personnel and usage of non recommended

parts or consumables.

18

f. If product serial number is missing or altered.

g. If damage is caused by pest infestation.

h. If the input water emits pungent smell.

i. If the input water is discoloured.

j. If product is used for commercial purpose.

17. RO membrane will be covered for any material damage, malfunctioning under
warranty for specified period as detailed below and effective from date of original
purchase.

TDS Hardness Warranty for
RO Membrane

Less than 2000 ppm Less than 400 ppm 2 Years
Less than 2000 ppm Not Applicable 1 Year

RO membrane warranty stands applicable only if,

a. Filters are replaced on time as per A. O. Smith service recommendation and as

per filter change notification and replaced through A. O. Smith authorised
service representative.

b. The warranty period calculation is based on the assumption of maximum

consumption of 15 liters per day.

c. Product is used only for residential and self consumption purpose.

d. Product shall be in regular use and maintained as per product manual guidelines.

e. Product feed water quality is as per the recommendations. (Refer point 17)

f. The warranty will not be applicable if the iron content is high (more than

0.3 ppm). This would be determined solely by the company based on the city
where the product is installed.

18. The Company shall not be responsible to replace RO membrane at any point of time
if output water is satisfactory for drinkable water conditions and RO membrane is
performing as per its expected performance of salt rejection.

19. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided hereinabove are in lieu of all
other warranties and remedies to the extent permissible under law.

20. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE
AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY
ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

21. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive
jurisdiction over matters covered or flowing from this warranty.

19

Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing
Company rates and terms.

2. In case the customer does not wish to enter the Service Contract, customer has the
option of calling our Authorised service provider and get A. O. Smith Water Purifier
unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to
attend to that Service or Service Call at the prevailing Company rates. Such service
will be rendered by the Company in towns or places where the Company has its
Authorised service providers.

3. In case of product repair after warranty by Authorised service provider, all expenses
of transporting the goods to and from the Authorised service provider shall be
borne by the customer directly.

4. If, during such service, it is necessary for the Company or Authorised service
provider to replace or repair defective components or parts, the customer shall be
required to pay for the same as per the Company's prevailing price list.

* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction

The courts of competent jurisdiction at Bangalore, Karnataka shall have exclusive
jurisdiction over all matters arising out of any disputes in relation to the product.

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Warranty Card

Customer Copy to be retained by the Customer

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Mobile: ________________________

E-mail: ________________________

Dealer’s Stamp and Signature

Company Copy to be sent back to the Company

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Mobile: ________________________

E-mail: ________________________

Dealer’s Stamp and Signature

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Service and Maintenance

For Service needs:

Please contact our A. O. Smith
Toll Free Number : 1800-103-2468
SMS us : [phone]
E-mail us : [e-mail]

Registered Office

A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)

Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
CIN: U31909KA2006PTC040282

 Toll Free No.: 1800-103-2468
 Website: www.aosmithindia.com

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DisclaimerDisclaimer

Power of 1 is limited to:

1. Available in selected cities, for details log on to www.aosmithindia.com or call at
1800-103-2468.

2. Calls registered with A. O. Smith Customer Care Centre on working days before 4 pm.

3. Within city municipal limits only.

4. Restricted to service requests only.

5. Service may differ in case of Sunday, public holidays, natural calamities and under
unavoidable conditions due to political and regional regulations.

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Manufactured by A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)

Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District - 562 112, Karnataka, India.

Toll Free: 1800-103-2468  Website: www.aosmithindia.com

* Product colour and image may vary from the actual product.

CIN: U31909KA2006PTC040282

Part No.: 333892-000_R0 Date: 23-02-2016