Page 1
Water Purifier
UV PURIFIED WATER
USER GUIDE
EXPERT SERVICE
Monday to Friday: 9 am to 8 pm.
Saturday & Sunday: 9 am to 6 pm.
#
For calls registered at A. O. Smith call centre before 4 pm only.
Available only in selected cities. For more details please call our
1800-103-2468/
1860-500-2468
or log on to www.aosmithindia.com
1800-103-2468 /
1860-500-2468
+91 99410 32468 (Send SMS) or
aosmithcs@aosmithindia.com
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Page 3
Dear Customer,
Congratulations and welcome to A. O. Smith family.
We thank you for the trust you have shown in choosing the A. O. Smith water purifier.
A. O. Smith water purifier is one of the most advanced RO water purifier available in the
market today. It is specially designed keeping in mind today’s water quality and your
needs.
Millions of customers all over the world trust A. O. Smith Products for their quality
and workmanship.
Our customer-centric approach manifests itself in many other ways too. If you need any
information or assistance with your water purifier, just call us from any phone,
anywhere in the country to our Customer Care No. 1800-103-2468 / 1860-500-2468.
Please go through this simple and easy to read instruction and installation manual to
get the best out of your A. O. Smith RO water purifier.
We once again thank you for choosing A. O. Smith.
Yours Sincerely,
Team A. O. Smith
Page 4
Contents
Key Features of your A. O. Smith water purifier .................................................. 01
Pre-instruction literature .......................................................................................... 02
General instructions ................................................................................................. 03
Introduction ............................................................................................................. 04
Product overview ..................................................................................................... 06
Function of indicators .............................................................................................. 07
Water flow ............................................................................................................... 09
Electrical diagram..................................................................................................... 09
Safety precautions.................................................................................................... 10
How to use............................................................................................................... 12
Draining drip tray..................................................................................................... 15
How to maintain your product................................................................................. 16
Troubleshooting....................................................................................................... 17
Technical specifications ............................................................................................ 21
FAQs......................................................................................................................... 22
Warranty terms and conditions................................................................................ 25
Warranty card .......................................................................................................... 29
Service and maintenance ......................................................................................... 30
Disclaimer ................................................................................................................ 31
What’s in the box?
User Guide Mounting Accessories Tube & ConnectorsWater Purifier
Page 5
01
Key Features of your A. O. Smith water purifier
ADVANCED UV LAMP (ULTRA VIOLET LAMP)
UV is a proven Non-chemical, disinfectant technology to give you healthy
water. Suitable for water with low TDS.
HOT WATER AT A PRESS OF BUTTON
UV purified hot water at two temperature choices.
INDIA'S FIRST UV WITH NIGHT ASSIST
Glow effect guides you to your water purifier at night and makes your kitchen
look good.
CONVENIENCE
Purified water storage capacity of 10 litres.
Provision for both wall mounting and table top.
ADVANCED PRE-FILTER & SEDIMENT FILTER
For effective removal of suspended solids and sediment from water.
DIGITAL
Digital display for simple and intelligent display of information.
UV LIFE ALERT
Indicate in advance when the UV Lamp need to be changed.
PURITY THROUGH UV PURIFICATION
In A. O. Smith water purifier water passes through Pre-filter + Sediment
filter + Silver Activated Post Carbon + UV Lamp + UFSS (Ultra Fine Stainless
Steel) (For Hot water only).
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02
On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been
thoroughly checked, packed and quality certified before leaving our plant.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or the
quantity is short, do not accept them until the freight or express delivery agent makes an
appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparent good condition, but upon
opening the crate or container, loss or damage has taken place while in transit, inform
the carrier’s agent / A. O. Smith representative immediately.
About this Manual
Pre-instruction Literature
This manual is a guide to good practice for operating and periodic maintenance of the
A. O. Smith water purifier.
This does not contain the full servicing procedures necessary for continued successful
operation of this product. The services of A. O. Smith Company authorised service
technician must be employed periodically on the same.
Do not operate before reading manual supplied with this product.
Please follow instructions in this manual to ensure personal safety and proper operation
of this product. A. O. Smith assumes no liability for installation or servicing performed by
any unauthorised personnel. Always install, operate, inspect and maintain this product in
accordance with all applicable standards. Please store this user manual carefully for any
future reference.
Page 7
Safety
General Instructions
These instructions have been written as a guide for the proper installation and operation
of your A. O. Smith water purifier. A. O. Smith will not accept any liability where
these instructions have not been followed. However, for your safety and to avoid
damage caused by improper installation, it is recommended that water purifier must be
installed by A. O. Smith Company authorised service technician only.
Before proceeding with the installation instructions:
1. Inspect the A. O. Smith water purifier and its component parts for possible
damage. DO NOT install or attempt to repair any damaged component parts. If you
detect any damage in your A. O. Smith water purifier please contact the company
through Customer care centre, details of which are mentioned in this manual and on
the product.
2. Verify that the voltage being supplied corresponds to that which is mentioned in the
A. O. Smith water purifier manual.
IMPORTANT
03
This is the safety alert symbol. This symbol alerts you to potential
hazards that can hurt you and others. All safety messages will follow the
safety alert symbol and either the word “DANGER” or “WARNING”.
Indicates an imminently hazardous situation which, if not avoided, will
result in death or serious injury.
Indicates a potentially hazardous situation, which if not avoided, could
result in death or serious injury.
Indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injury or property damage.
DANGER
CAUTION
WARNING
Your safety and the safety of your loved ones is paramount to us. There are several
safety related messages in this manual, which have been provided during various stages
such as installation, operation and maintenance of your A. O. Smith water purifier.
These messages point out potential hazards and also educate on how to reduce any
potential risks. Please always read and follow all safety messages as provided in this
manual.
Page 8
A. O. Smith water purifier has 5 stages of purification system, wherein the water
is passed through the various stages and progressively filtered to get purified water
which is stored in the inbuilt storage tank.
Stage 1 – Pre-filter
The Pre-filter is used to remove physical contaminants such as dirt, dust, soil
particles, turbidity present in the water. This improves the life of the Sediment
filter.
Stage 2 – Sediment filter
The Sediment filter is used to remove fine and coarse physical contaminants
present in the water. This improves life of the Silver Activated Post Carbon.
Stage 3 – Silver Activated Post Carbon
Water is passed through Silver Activated Post Carbon which acts as polisher and
enhances the taste of water.
Stage 4 – UV Lamp
In this stage water is passed through UV housing wherein UV rays disinfects the
water by eliminating waterborne disease causing microorganisms like bacteria
and virus making it healthy for drinking.
Stage 5 – UFSS filter (For Hot water only)
In the final stage water is passed through Ultra fine SS filter wherein this filter
removes all the particulate and scale matter developed during heating cycle.
How does the A. O. Smith water purifier work?
Introduction
04
UV is a proven disinfection technology used in water purification which delivers
microbiologically safe water. The germicidal lamp inside the UV emits ultraviolet
energy that has the capacity to alter the nucleic acid (DNA) of viruses, bacteria and
cysts so they cannot reproduce and are thereby considered inactivated.
The A.O. Smith water purifier incorporating UV purification technology produces
germ-free potable water for drinking. Purified water is collected for drinking in a
storage tank.
Page 9
05
Figure 1
Ball valve
Pre-filter
Note: The Pre-filter and the Ball valve comes along with the product as standard accessories.
Page 10
Product Overview
Figure 2
06
LED Display Panel Indicators
Front View
Back View
Rear Cover
Overflow water
Feed water inlet
OI
Removable Drip Tray
Drip Tray Cover
LED Display Panel Indicators
Front Cover
Normal Water Faucet
Faucet Lever
Hot Water Faucet
Child Lock Button
Main Body
Hot Tank
Water Level Indicator
Water Level Indicator
Top Cover
Page 11
This indicates that the UV Lamp is ON and water purification process is in progress.
Note: Call A. O. Smith Customer care centre if you notice continuous blinking of UV ON indicator.
UV ON indicator
Function of indicators
07
Tank full indicator
This indicates that the water purifier tank is full.
:KHQWKHUHLVDQRYHUIORZWKHLQGLFDWRUVWDUWVWREOLQNZLWKFRQWLQXRXVEHHSWLOOLWLV
fixed.
Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Tank full indicator.
This button is used to switch ON/OFF the water purifier.
:KHQWKHUHLVDOHDNLQWKHZDWHUSXULILHUWKHSRZHUEXWWRQVWDUWVWREOLQNZLWK
continuous beep till it is fixed.
:KHQWKHZDWHUSUHVVXUHLVORZHUWKDQUHTXLUHGZDWHUSUHVVXUHOLPLWVWKHSRZHU
button starts to blink continuously with beep sound for 10 seconds till the water
pressure becomes normal.
Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Power light.
Power Button
This indicates that the UV lamp needs to be replaced.
89FKDQJHLQGLFDWRUJORZVZKHQOLIHLVUHPDLQLQJLQGLFDWLQJWKDWLWLVWLPHWR
replace UV lamp.
:KHQ89ODPSOLIHUHDFKHVLWVHQGWKLVLQGLFDWRUZLOOVWDUWWREOLQNFRQWLQXRXVO\DQG
the unit will not function until UV lamp is replaced.
89FKDQJHLQGLFDWRUNHHSVEOLQNLQJFRQWLQXRXVO\ZLWKWKHEX]]HUEHHSLQJIRU
times every time the system is switched ON. The unit will not function until UV lamp
is replaced.
Note: Call A. O. Smith Customer care centre to replace the UV lamp.
UV change indicator
Page 12
This indicates the temperature of water inside the hot water tank and displays the Error
codes incase of fault in the water purifier.
Note: Call A. O. Smith Customer care centre if you notice any Error codes (Refer page 20 ).
Temperature indicator
This purifier is capable of dispensing warm water (45°C) and hot water (80°C) as per
customer need. This button is used to heat the water inside the hot water tank of the
purifier.
Water Heating Button
As a safety feature, to prevent hot water from being dispensed accidentally and possibly
harming a child, this button is used to unlock the hot water faucet.
Child Lock Button
08
Note: Call A. O. Smith Customer care centre to replace the Sediment filter and/or Silver Activated Post
Carbon.
SCPA change indicator
This indicates that the Sediment filter and/or Silver Activated Post Carbon needs to be
replaced.
6&3$FKDQJHLQGLFDWRUJORZVZKHQOLIHLVUHPDLQLQJLQGLFDWLQJWKDWLWLVWLPHWR
replace Sediment filter and/or Silver Activated Post Carbon.
:KHQ6HGLPHQWILOWHUDQGRU6LOYHU$FWLYDWHG3RVW&DUERQOLIHUHDFKHVLWVHQGWKLV
indicator will start to blink continuously and the unit will not function until Sediment
filter and/or Silver Activated Post Carbon are/is replaced.
6&3$FKDQJHLQGLFDWRUNHHSVEOLQNLQJFRQWLQXRXVO\ZLWKWKHEX]]HUEHHSLQJIRU
times every time the system is switched ON. The unit will not function until Sediment
filter and/or Silver Activated Post Carbon are/is replaced.
Page 13
Figure 3
Water flow
09
Faucet
Level 1
Sensor
Level 2
Sensor
Storage
Tank
UV
Lamp
Sediment
filter
Silver
Activated
Post Carbon
Tap water
Pre-filter
Ball
Valve
Inlet water
3-way joint
Low
Pressure
Switch
Inlet
Solenoid
valve
Check
valve
Faucet
Hot
Tank
Flow
Regulator
UFSS
Filter
Electrical diagram
Figure 4
Reset
PCB
Inlet
SV
LPS
UV LAMP
LED1 LED2
DRIVE PCB
Lower
Level
Sensor
Upper
Level
Sensor
SMPS
P
N
G
150V - 300V
50 Hz
1- Φ
AC supply
Terminal
Block
Hot Water Tank
ECO
Temperature Sensor
24V
DC
GND
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Safety Precautions
Electrical safety
Figure 5
Power plug must be used with a
grounded 230V outlet. Connect the
product to the power supply only
with the plug that is provided with
the purifier. (Figure 5)
Figure 6
Install the product away from direct
sunlight. (Figure 7)
Even though this product is designed keeping highest safety standards in mind, there are
certain Do’s and Don’ts which need to be followed while using this product.
Do not pull out or touch power plug with
wet hands to avoid electrical shock.
(Figure 6)
Figure 8
Make sure that the feed water is tested
before installation. Do not install the
product if the TDS and Hardness are more
than that prescribed in the recommended
feed water conditions (Refer page 21).
(Figure 8)
10
Figure 7
230V
CAUTION
DANGER
TDS
METER
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11
Product should be installed only by
A. O. Smith Company authorised service
technician. Do not open the purifier for
cleaning the filters or for any part
replacements. This must be done only by
A. O. Smith Company authorised service
technician. (Figure 9)
Figure 9
Do not put heavy objects on the product.
(Figure 11)
Figure 11
Figure 10
Do not connect hot water to the product.
(Figure 10)
CAUTION
Heater
CAUTION
Figure 12
Do not put foreign objects or hand inside
the purifier. (Caution is needed, especially
for children). (Figure 12)
When it is used
CAUTION
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12
How to use
Figure 13
Figure 14
1. Turn ON the water connection
through the ball valve.
(Figure 13)
2. Switch ON the power supply and
press the power button of the purifier.
(Figure 14)
ON
Figure 15
1. To dispense normal water from
the storage tank, push and hold
the normal water faucet lever.
(Figure 15)
To dispense normal water
Figure 16
2. To dispense normal water
continuously, lift up the normal water
faucet lever for the continuous water
flow. To stop the water flow, pull
down the normal water faucet lever.
(Figure 16)
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13
This purifier is capable of dispensing at two temperature choices warm water (45°C) and
hot water (80°C).
Setting to Warm/Hot water temperature.
Figure 17
1. Press the water heating button
once. This will set temperature to 45°C
which will be displayed on LED.
2. When water heating button glows, it
indicates heating has started. The LED
display shows the current water
temperature.
3. Once the temperature reaches 45°C,
the heating stops.
Setting to warm water temperature
(45°C)
Setting to hot water temperature
(80°C)
1. Press and hold the water heating
button for 3 seconds. This will set
temperature to 80°C which will be
displayed on LED.
2. When water heating button glows, it
indicates heating has started. The LED
display shows the current water
temperature.
3. Once the temperature reaches 80°C,
the heating stops.
Figure 18
Press and
hold for
3sec
Page 18
14
To dispense hot water
Figure 19
1. Press the child lock button once, to
unlock the hot water faucet.
While pressing the child lock button ,
push and hold the hot water faucet
lever to dispense the hot water.
2. To dispense water continuously, lift
up the hot water faucet lever first,
then press the child lock button to
dispense hot water. To stop the water
flow, pull down the hot water faucet
lever.
Figure 20
DANGER
Hot water is
dangerous, especially
for children, aged or
the disabled. The
water purifier allows
you to control the
temperature of your
hot water. Water
Temperatures over
52°C can cause
severe burns due to
scalding.
HOTHOT
Scalding
To drain water completely from the purifier, use only the hot water faucet. Drain till you
have drained two tank full of water.
How to drain water from storage tank
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water, before you start using it
for consumption.
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from the storage tank if you have
not used the purifier for more
than 2 days.
NOTICE
Page 19
15
Draining Drip Tray
Figure 21
Remove the Drip Tray assembly by pulling
forward. (Figure 21)
Figure 23 Figure 24
Clean the surface of water tray with a soft
cloth. (Figure 23)
Remove Drip Tray cover by pulling upward
and then drain completely. (Figure 22)
Re-attach the Drip Tray assembly into the
purifier. (Figure 24)
Figure 22
We have provided removable Drip Tray with the product. In case there is slippage of
water, it gets collected in Drip Tray.
Page 20
16
How to maintain your product
Figure 25
Do not splash water directly or clean with
benzene, pesticides, thinner, alcohol, etc.
but use a soft, dry cloth to clean the
purifier. (Figure 25)
Figure 26
Replace filters regularly according to the
replacement indications. This must be
done only by A. O. Smith Company
authorised service technician. (Figure 26)
Figure 27
Use A. O. Smith genuine accessories only,
for optimal performance of the purifier.
(Figure 27)
Benzene
Filter
Filter
Page 21
17
Troubleshooting
Problems Check-up Solution
Change in water taste. Has the purified water Drain the stored water
been stored in the tank from the storage tank
for long time? through faucet.
Filters / UV Lamp may Call Customer care centre
require replacement. for replacement.
Has the raw water quality Call Customer care centre.
changed?
Decreased flow of Check whether the Open the tap / ball valve.
purified water. tap / ball valve is closed.
Filters / UV Lamp may be Call Customer care centre
clogged or damaged. for filters / UV Lamp
replacement.
No purified water. Check whether there is If not, take the help of a
water supply in the tap. plumber to set it right.
Check whether tap / ball Open the tap / ball valve.
valve is closed.
Check if either UV change Call Customer care centre
or SCPA change is RED. for replacement of UV
lamp or filters.
None of the above. Call Customer care centre.
No hot water. Check whether the Wait until the storage
storage tank is full. tank gets filled.
Fault in c h e c k v a l v e / U F S S Call Customer care centre.
filter.
Your A. O. Smith water purifier may not function at its desired capability if used
incorrectly. This may not necessarily mean that the product is faulty. For instances like
these, please follow the steps given below to troubleshoot the problem without the
help from a certified technician. If the problem still persists, please call Customer care
centre immediately.
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18
Buzzer beeps and UV Lamp failure alarm is Switch OFF the water
UV ON LED blinks triggered indicating that purifier and call Customer
continuously. the UV Lamp is open care centre.
and the water supply
has been stopped.
Buzzer beeps and Water level sensor error. Switch OFF the water
tank full LED blinks purifier and call Customer
continuously. care centre.
Buzzer beeps and Inlet solenoid valve alarm Switch OFF the water
tank full +power LED is triggered indicating that purifier and call Customer
blinks continuously. the solenoid valve is short. care centre.
Buzzer beeps for 10 times Low pressure alarm is Switch OFF the water
and power LED blinks triggered indicating that purifier and call Customer
continuously. the system input water care centre.
pressure is not in the
required range.
UV change LED glows. UV change indicator glows Call Customer care centre
when 10% life is remaining for UV lamp replacement.
indicating that it is time to
replace UV lamp.
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19
SCPA change LED glows. SCPA change indicator Call Customer care centre
glows when 10% life is for filters replacement.
remaining indicating
that it is time to
replace filters.
Buzzer beeps for 10 times UV change alarm is Switch OFF the water
and UV change LED blinks triggered indicating that purifier and call Customer
continuously. the UV lamp needs to be care centre for UV lamp
replaced and the water replacement.
supply has been stopped.
Buzzer beeps for 10 times SCPA change alarm is Switch OFF the water
and SCPA change LED triggered indicating that purifier and call Customer
blinks continuously. the filters need to be care centre for filters
replaced and the water replacement.
supply has been stopped.
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20
Error Messages and Actions
Error Code/Error Description Unit Response Solution
E1 (Element Buzzer beeps for 10 Call Customer care centre.
connection seconds and hot water
fault) supply has been stopped.
E2 (High Buzzer beeps for 10 Call Customer care centre.
Temperature seconds and hot water
Alarm) supply has been stopped.
E3 (NTC Sensor Buzzer beeps for 10 Call Customer care centre.
Alarm) seconds and hot water
supply has been stopped.
E4 (EEEPROM Internal PCB error. Call Customer care centre.
error)
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21
Technical Specifications
Model A. O. Smith
Product Dimensions (H x D x W) 482mm x 369mm x 326mm
Net weight 7.65 kgs (approx.)
Gross weight 11.70 kgs (approx.)
Storage tank capacity 9.2 litres (approx.)
Storage tank capacity (Hot tank) 0.8 litres (approx.)
Purification technology UV Technology
5 Stage Purifying Technology Pre-filter + Sediment filter + Silver Activated
Post Carbon + UV + UFSS filter (For Hot
water only)
Material of construction for plastic Food safe, non-toxic, engineering grade
parts plastics
Input voltage 150 – 300 VAC, 50 Hz
Power rating (Max.) 36 Watts
Pressure Rating 5 psi to 30 psi
Heating element wattage 500 Watts @ 230 VAC
UV Lamp Power Rating 11 Watts
Warm water temperature 45°C ± 5°C
Hot water temperature 80°C± 5°C
Emergency cutout temperature 90°C ± 3°C
Input water temperature 5°C to 45°C
Parameter Limits
Total Dissolved Solids (TDS) Up to 200 ppm
Total hardness Up to 120 ppm
Turbidity Up to 5 NTU
Iron 0.3 ppm (max.)
Feed water pressure 5 psi to 30 psi
Feed water temperature 5°C to 45°C
RECOMMENDED FEED WATER QUALITY
Recommended input Feed water quality for the optimum performance
of your product
Page 26
FAQs
22
1. What is Ultraviolet (UV) sterilization?
Ultraviolet (UV) is a proven purification method uses UV rays to ensure
bacteria-free water. The Ultraviolet energy attacks the genetic code of the
microorganism and re-arranges their DNA / RNA ensuring inability to function and
reproduce.
2. How many stages A. O. Smith water purifier has? And what are the
stages?
A. O. Smith has 4 stages with an additional stage of purification which are
Pre-filter + Sediment filter + Silver Activated Post Carbon + UV + UFSS filter
(for Hot water only).
3. What is night assist?
India’s first UV water purifier with night assist technology along with light at the
point of water dispensing. It is designed for the ease of taking a glass of water in
the middle of night. It also keeps your kitchen beautifully illuminated.
4. What is child lock protection?
India’s first UV with child lock feature inbuilt to meet the international standards
of safety for you and your loved ones. It is designed to ensures protection from
hot water spillage when you don’t intend to take hot water.
5. Does it give cold water?
No, it gives normal water and hot water at 2 temperature choices 45°C and 80°C.
6. Can we set the hot water temperature?
Yes, there are 2 temperature choices which are 45°C at one press and 80°C upon
pressing for 3 seconds the water heating button.
7. Does it have Pre-filter? Is it free?
Yes, A. O. Smith water purifier comes with a Pre-filter which is part of the
product.
8. Sometimes water coming out of the Hot Faucet is not very clear? Why is so?
A. O. Smith water purifier is recommended to be installed in municipality
water with TDS less than 200 ppm and hardness less than 120 ppm. If the feed
water has higher hardness, you would see slight turbidity in your hot water.
This is not harmful.
9. What all alerts do A. O. Smith water purifier has?
A. O. Smith water purifier has alerts to change the SCPA (Sediment and/or
Silver Activated Post Carbon), UV ON and UV change.
10. When does the A. O. Smith water purifier indicate a filter / UV lamp
change?
The first notification is indicated when the consumption of the filter / UV lamp life
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automatically stops functioning.
Page 27
23
11. What is the nature of indication for the change in filter / UV lamp?
On the first intimation when the filter / UV lamp OLIHLVDWWKHUHVSHFWLYHfilter /
UV lampLQGLFDWRUZLOOVWDUWWRJORZ2Qfilter / UV lamp life consumption,
the glowing will be replaced with blinking of the respective indicator.
12. What is the digital display in A. O. Smith water purifier?
Digital display in A. O. Smith water purifier indicates 1) Tank full 2) UV ON
3) Change of UV lamp 4) Change of SCPA (Sediment and/or Silver Activated
Post Carbon).
13. Can A. O. Smith water purifier be mounted on the wall and can it be
table top?
Yes, A. O. Smith water purifier can be mounted on the wall or can be placed
on the counter.
14. Does it have colour options?
No, A. O. Smith water purifier comes in one standard colour.
Page 28
24
A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants
this water purifier (“product”) against the defects arising from faulty design,
workmanship and material subject to the following terms and conditions:
1. All electrical and functional parts are warranted for one (1) year from the date of
original purchase.
2. The customer shall notify the Company promptly about any defects noticed and give
the Company or its representative adequate opportunity to inspect, test and rectify.
Customer shall handover the product, if necessary, with the Company
office/authorised service provider along with invoice in the city where it was
purchased.
3. The customer shall notify the company if UV change or SCPA change indicator
glows. The UV change indicator glows indicating that the UV lamp needs to be
replaced. The SCPA change indicator glows indicating that the Sediment filter
and/or Silver Activated Post Carbon needs to be replaced.
4. The Company or its representative will be entitled to retain any defective parts
replaced under warranty on free of charge basis.
5. The Company’s liability under the warranty will be limited only to the product and its
defects which occur under conditions of normal operations, under proper usage and
maintenance. It excludes defects occurring due to abuse, faulty care, maintenance,
repair or alteration to the product or to its parts by unauthorised personnel.
6. The Company’s liability under this warranty shall be limited to the first purchaser/end
user and will not apply to subsequent sale by original purchaser/end user. However,
repaired part(s) will be warranted for the remaining period of original warranty term.
7. It is mandatory to provide the original bill/invoice copy along with duly stamped
warranty card at the time of any repair work being done by authorised
representative. Date of original purchase is determined by the date of the original
bill/invoice copy. However, if invoice/bill is not found with customer, customer data
with the Company records will be used to determine the date of original purchase
and will be treated as final. If details are not found from the Company records,
manufacturing warranty as per the product serial number will be used as date of
original purchase.
Product warranty
Warranty Terms and Conditions
Page 29
25
8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of
parts under warranty within reasonable time, it is expressly made clear that
A. O. Smith shall not be responsible to complete the said services within any
specified period of time.
9. In the event of any unforeseen circumstances, and spares are not being available,
the A. O. Smith’s prevailing depreciation rules will be binding on customer to accept
as commercial solution in lieu of repairs.
10. If an identical model is no longer available due to a change in law, regulation,
or standard, A. O. Smith will replace the product with one having a similar capacity
and input. In these instances, the customer will have the option of paying the
difference between what was paid for the original model and the new model with
the additional features, or receiving a refund of the portion of the purchase price
on a pro rata basis allocable to the unexpired portion of the warranty.
Company’s decision will be final on repair, replacement or refund as aforesaid and
Clause 11 and binding on the customer.
11. Warranty is valid within Company Service Network coverage only. In case the
customer moves to a non-coverage area, customer needs to bring the product to
nearby services network location, Company shall not be responsible for providing
services to non-service network area.
12. Notwithstanding anything contained in this warranty terms, the Company shall not
be liable in case of failure to provide services under this warranty in case of any force
majeure event, i.e., due or attributable to any act of God, orders, restrictions
or regulation of Government, Central or State, war working conditions, hostilities,
riots, civil commotion, strike, lockout, labour trouble, explosion, insects,
rodents or any other cause or circumstance of whatsoever nature beyond
the control of A. O. Smith.
13. The customer will have no claim under this warranty in respect of any personal
injury, sickness, illness, death, property damage or consequential damages, arised
either directly or indirectly due to utilisation of product.
14. A. O. Smith reserves the right to make design and product changes or change the
specification at anytime without any obligation to prospective buyers or customers
or owners of products previously sold.
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15. Warranty does not cover to any accessories provided by dealer or purchased by
customer.
16. Warranty does not cover;
a. Plastic, cosmetic parts and exterior finish.
b. Consumable parts such as filters and UV lamp.
c. If defect or fault is caused or occurred due to improper installation by the
customer or not installed as per A. O. Smith guidelines specified in product
user manual.
d. If failure or damage due to plumbing or other arrangements like, usage of
pressure pump, extension of power supply board, non-compatible power
socket etc. connected to product. With regard to repairing the existing
worn-out/defective part(s) or replacing the same and ascertaining the presence
of above circumstances, the decision of A. O. Smith shall be final. In any such
event, A. O. Smith will submit a prior estimate for approval or bill for the work
to be carried out at the rate prevailing at that time.
e. If product is repaired by unauthorised personnel and usage of non recommended
parts or consumables.
f. If product serial number is missing or altered.
g. If damage is caused by pest infestation.
h. If the input water emits pungent smell.
i. If the input water is discoloured.
j. If product is used for commercial purpose.
k. It is recommended to keep the surroundings of the water purifier free from dust
and other foreign objects (like insects, cockroaches, ants and other pests),
as any damage occurring due to the ingress of these foreign objects will not be
covered under warranty.
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17. All implied warranties and conditions under law, trade, custom or otherwise are
excluded and the warranty and remedies as provided hereinabove are in lieu of all
other warranties and remedies to the extent permissible under law.
18. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE
AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,
INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY
ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.
19. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive
jurisdiction over matters covered or flowing from this warranty.
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Jurisdiction
The courts of competent jurisdiction at Bangalore, Karnataka shall have exclusive
jurisdiction over all matters arising out of any disputes in relation to the product.
1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing
Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, customer has the
option of calling our Authorised service provider and get A. O. Smith Water Purifier
unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to
attend to that Service or Service Call at the prevailing Company rates. Such service
will be rendered by the Company in towns or places where the Company has its
Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all expenses
of transporting the goods to and from the Authorised service provider shall be
borne by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised service
provider to replace or repair defective components or parts, the customer shall be
required to pay for the same as per the Company's prevailing price list.
Post Warranty
* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).
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Warranty Card
Customer Copy to be retained by the Customer
Dealer’s Stamp and Signature
Invoice Number: ______________________________ Dated: _________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity: ______________________
Customer's Name: _______________________________________________
Address: ____________________________________________________________________________
____________________________________________________________________________________
Phone: ________________________
Mobile: ________________________
E-mail: ________________________
Dealer’s Stamp and Signature
Invoice Number: ______________________________ Dated: _________________________
Unit Serial Number: __________________________________
Model: _________________________ Capacity: ______________________
Customer's Name: _______________________________________________
Address: ____________________________________________________________________________
____________________________________________________________________________________
Phone: ________________________
Mobile: ________________________
E-mail: ________________________
Company Copy to be sent back to the Company
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Service and Maintenance
For Service needs:
Please contact our A. O. Smith
Customer Care Number : 1800-103-2468 / 1860-500-2468.
SMS us : +91 99410 32468
E-mail us : aosmithcs@aosmithindia.com
Registered Office
A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,
Ramanagara District - 562 112, Karnataka, India.
CIN: U31909KA2006PTC040282
Customer Care No.: 1800-103-2468 / 1860-500-2468.
Website : www.aosmithindia.com
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DisclaimerDisclaimer
Power of 1 is limited to:
1. Available in selected cities, for details log on to www.aosmithindia.com or call at
1800-103-2468 / 1860-500-2468.
2. Calls registered with A. O. Smith Customer Care Centre on working days before 4 pm.
3. Within city municipal limits only.
4. Restricted to service requests only.
5. Service may differ in case of Sunday, public holidays, natural calamities and under
unavoidable conditions due to political and regional regulations.
Page 36
Manufactured by A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District - 562 112, Karnataka, India.
Customer Care No : 1800-103-2468 / 1860-500-2468. Website: www.aosmithindia.com
CIN: U31909KA2006PTC040282
* Product colour and image may vary from the actual product.
Part No.: 335147-000_R0 Date: 20-10-2016
1936
A. O. Smith patents the glass-lined
water heater.
The company enters the
bicycle industry.
1889
Water heater division introduces the
rst glass-lined commercial water
heater, the A. O. Smith Burkay ® B-65.
1954
A. O. Smith was a leading
supplier of line pipe.
1927
State-of-the-art plant set-up in
Harohalli, Bengaluru in 2010.
2010
The Smith family started a small
Mechanical shop in Milwaukee,
North America.
1874
A. O. Smith was North America’s largest
automobile frame manufacturer.
1906
Reach into Asian Market by entering
into two join-ventures in China.
1995
OVER A CENTURY OF INNOVATION
A. O. Smith enjoys a rich history of achievements. A glimpse at our 142 year history reveals numerous
engineering and technical achievements.
World’s No. 1
Manufacturer of Water Heaters
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