Antelope Audio MRC User guide

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PRODUCT ACTIVATION 5

FRONT PANEL EXPLAINED 7

REAR PANEL EXPLAINED 7

SURROUND & IMMERSIVE MONITORING SYSTEM INTRODUCTION 8

MRC APPLICATION 9

Session presets A-E 9

Speaker layout and selector 10

Metering and Volume Controls 10

Bass Management 13

CUSTOMER SUPPORT INFORMATION 14

MY ANTELOPE AUDIO PRODUCT ISN’T WORKING. 16

TECHNICAL SPECIFICATIONS 25

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BEFORE YOU BEGIN

Congratulations on your purchase! We would like to turn your attention to the following:

MRC is the hardware extension of the Antelope Audio surround sound and immersive audio

monitoring system. The layout of this advanced monitor controller mirrors all major

controls of the system for a smooth and intuitive workflow, thanks to fast preset recall and

streamlined multichannel functionality.

MRC was designed for a seamless monitoring workflow, with a tactile feel. Carefully

predefined buttons with LED indication remove second-guessing.

The unit is compatible with Galaxy 32 Synergy Core and the license code accompanying

each MRC purchase, can be used to unlock the optional multichannel monitoring feature on

Orion 32+ Gen4.

Enjoy working with the MRC.

Best wishes,

Team Antelope

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System Requirements

Mac:

● Apple Mac 2012 or newer with a USB port

● Minimum: Mac OS X 10.12 Sierra. Recommended: Mac OS X 11.02 Big Sur

● Available storage space (Minimum 4 GB)

● Memory (RAM): 4 GB minimum (8 GB or more recommended)

Windows:

● PC computer with a USB port

● Windows 10 (64-bit) with the latest Microsoft Updates

● Available storage space (Minimum 4 GB)

● Memory (RAM): 4 GB minimum (8 GB or more recommended)

● CPU: Intel Core i3™ or AMD FX (Higher recommended)

Additional Information:

● A stable Internet connection is required to download and update your Antelope

Audio hardware and software

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PRODUCT ACTIVATION

The MRC product activation is a mandatory process required to be completed on the first

run of the hardware remote. It is needed to validate your product warranty and to ensure

correct operation.

Please note that the mandatory device activation procedure requires an active Internet

connection on your computer. Activating an Antelope Audio device offline is not possible.

1. Connect the MRC to your Windows or Mac computer using a USB cable.

Notes:

● The USB connection is required to have the MRC recognized by the Antelope

Launcher and the Galaxy 32 or Orion 32+ Gen4 interface at all times.

2. Open your internet browser and navigate to

3. Log in to the Antelope Audio user area with your e-mail and password. If you don't have

an account, visit

4. Click on the 'Activate New Device' button.

https://antelopeaudio.com/sign-up/ to create one.

https://antelopeaudio.com/login/

6. Click on MRC from the device list.

7. Download and install the Antelope Launcher application for Windows or macOS.

8. Open the Antelope Launcher application and click on the 'Login' button. Enter the

e-mail and password you used to login into the Antelope Audio user area and click 'Login'.

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9. Click on 'Activate' to open the Device Management Wizard.

10. Upon successful activation, the final window will read ‘You have successfully activated

your device. Software is required to be installed and up to date for the device to be used.'

Click 'Software Installation' to go through the rest of the setup process to make sure the

device is up to date.

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FRONT PANEL EXPLAINED

The MRC front panel features the following items (left to right):

1. Speaker Layout Buttons

2. Bass Management

3. Stereo Monitor Out

4. Solo Mode Button

5. Function Button (FN)

6. Session presets A-E

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Computer connection:

USB 2.0 (Type-B) Port, I/O

Bus powered:

Yes

Maximum power consumption:

500 mA

7. Main Rotary Encoder

8. Dim

REAR PANEL EXPLAINED

1. USB 2.0 port

Use it to connect MRC to your Windows or Mac computer.

USB Specs:

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SURROUND & IMMERSIVE MONITORING SYSTEM INTRODUCTION

The Antelope Audio Surround / Immersive Monitoring System provides monitoring control functionality and speaker calibration processing for up to 16 channels of surround or immersive audio. Formats from stereo up to 9.1.6 Dolby Atmos are supported while maintaining customizability within the 16-channel limit for any unorthodox setup requirements.

Important Note!

The functionality in this tab comes as standard for the Galaxy 32 and as an optional upgrade for the Orion 32+ Gen4. To unlock it the following options are available:

● Purchase a license code from the Antelope Audio website Software Store. A single license can be used to unlock the functionality on one Orion 32+ Gen4. The feature is called Multichannel Monitoring System in the store and is available once the Orion 32+ Gen4 is selected at the top. After purchasing, the license must be assigned to the interface via the Antelope Launcher’s Device Manager menu.

● All Antelope Audio MRC hardware remote purchases come with a complimentary license code, which can be used to unlock the optional multichannel monitoring feature on one Orion 32+ Gen4. Once an MRC is activated on a user's account, it will provide one license code which then needs to be assigned to the interface via the Antelope Launcher’s Device Manager menu.

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MRC APPLICATION

MRC gives you hardware control over key features of the Antelope Audio multichannel monitoring system, for surround and immersive audio use. Following is an overview of the specific functionality controllable via the hardware remote. More detailed information on the relevant functionality can be found in the respective interface’s user manual.

Session presets A-E

Presets A-E buttons allow for fast Software Preset recall buttons for all of the interfaces’ settings, including signal routing, audio format switching, output levels, and speaker calibration. They can be configured in the Session tab of your interface’s control panel, as follows.

Project Sessions

Project Sessions are found on the left side. Use them to store snapshots of Control Panel configurations. This way, you can easily recall specific gain and routing adjustments, device settings, and so on. Sessions are stored on your computer in *.as file format. You can easily backup and share these files between devices of the same model (fully updated software and firmware is recommended).

The field to the left of the 'Save' and 'Load' buttons shows the currently loaded Session

file. Click the 'Save' and 'Load' buttons to save and load Antelope Session files (*.as).

In the Save Session window, you can choose the exact components you want stored and

export Session files (*.as) from the ‘Save As’ button. When your Session is already saved in

*.as file format, click the 'Save' button to save any changes you have made to it.

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In the Load Session window, you can browse your computer for Antelope Session files

(*.as) and choose which components to load. You can also choose from a drop-down list of

recently loaded Sessions or load the last used Session. Clicking the 'Set Defaults' button

restores the component selection to its default setting. Clicking the 'Set Defaults' button

followed by the 'Load' button will return the Control Panel application to its default state.

Software Presets A-E

Project Session files can be loaded into the 5 quick recall Software Preset slots. Storing only certain settings in a file allows loading them exclusively, while keeping all other settings unaffected. The 5 A-E buttons are available on the MRC and the control panel’s monitoring pop-out widget, allowing easy access.

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Speaker layout and selector

Selected multichannel formats are represented here. Buttons on the MRC will become inactive when their respective speakers are not part of the selected format.

- Pressing down an active speaker button will mute/unmute that channel.

- Soloing channels is available via the Solo Mode button, explained below.

Solo Mode Button

When pressed enters Solo mode. Pressing a speaker button soloes only that channel.

Holding down enters Solo Mix Mode (LED blinks) – the first channel pressed is soloed, and

every additional one is added to the solo mix.

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Stereo Monitor Out

The MRC Stereo Monitor Out button switches between controlling the surround/immersive

audio monitoring level and the level of the physical stereo monitor output on the back of

the interface.

Bass Management

Mirrors the Control Panel Bass Management On/Off Switch. Useful for checking between

having the LFE channel play all low-frequency contents of the mix or only its designated

signal.

FN (Function)

Clears all currently muted speaker states. Can be also used as a power indicator LED. Hold it down during powering up to enter boot mode for firmware reinstallation.

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Volume Rotary Knob

Rotary knob output volume control for the surround/immersive audio monitoring outputs,

or the stereo monitor when enabled. Press it down to mute or unmute the currently

selected output.

DIM

Conveniently positioned next to the big volume knob, this button quickly dims the currently

selected output by -20 dB.

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CUSTOMER SUPPORT INFORMATION

Antelope Audio Customer Support can be reached by the following means:

Online

Visit support.antelopeaudio.com

Phone

We are there for you around the clock, 21 hours/day, Monday to Friday.

North America +1-916-238-1643 01:00 a.m. – 10:00 p.m. (EST)

International +44 19 2593 3423 06:00 a.m. – 03:00 a.m. (GMT)

Pour le Support francophone: +44 20 3389 8108 09:00 a.m. - 17:30 p.m. (GMT+1)

Live Chat

Live Chat is available during the following hours Monday to Friday

International 06:00 a.m. – 06:00 p.m. (GMT)

Note: If you’re trying to reach us outside working hours, we advise you to file a ticket in our customer support system or leave a voice message.

Additional Resources

• The Antelope Audio YouTube channel is home to various tutorial videos and

endorser content which you may find helpful and inspiring.

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• The Antelope Audio Users Facebook group lets you interact with fellow users

and some of our employees. Note, however, that it is not meant to be a support

group. Please contact our customer support team for such inquiries.

• The Knowledge Base in our Customer Support section is an often-overlooked

source of troubleshooting information, answers to commonly asked questions

and Antelope know-how.

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MY ANTELOPE AUDIO PRODUCT ISN’T WORKING.

WHAT SHOULD I DO?

If you cannot find a solution on your own, please get in touch with us so we check if you

are having a hardware-related issue. If this is the case, we will guide you through the repair

process. If the product should be returned, an RMA number will be issued so we can begin

the procedure.

What's an RMA number?

Issuing an RMA (Return Merchandise Authorization) number is required for any factory

service or repair procedure. Please, don't attempt to send us your device without receiving

an RMA number first, as the device will be returned and not serviced.

How do I get an RMA number?

The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit

support.antelopeaudio.com and get in touch.

After your RMA has been issued, you will receive an email with instructions on how to

proceed.

RMA shipping information

Alongside the product you are returning please, include a letter containing your full name,

shipping address, RMA number issued by our technical support team, and a note with a

short information about the technical issue.

Please use the original box if possible, because a worn-out one will surely not protect your

product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials in

multiple layers between the unit and the box walls to prevent shock, vibration, and various

tears and scratches.

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Please remove any labels or old shipment markings it may have and ensure you add your

shipping address inside the box in case the original shipment label becomes illegible during

transportation.

The shipping costs are covered by the owner of the product. Antelope Audio will not cover

any local customs charges.

We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The package

should be insured for its real value, marked as fragile and a

provided. We do not recommend using standard mail delivery services.

Please, don't forget to add the RMA number, issued by Antelope Audio technical support,

on all shipping paperwork.

Antelope Audio cannot be held responsible for undelivered packages – lost or damaged on

the way to the Antelope Audio HQ. For damage claims, please contact your shipping

service provider of choice.

Antelope Audio cannot cover any repair costs for product damages due to poor packaging.

tracking number should be

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LIMITED WARRANTY POLICY

This is a non-transferable voluntary Limited Product Warranty provided to end-customers

who have purchased Antelope Audio-branded hardware product (hereinafter referred to as

“Product”) from an authorized Antelope Audio re-seller.

For customers covered by consumer protection laws or regulations in their country of

purchase or, if different, their country of residence, the benefits conferred by Antelope

Audio's Limited Warranty are in addition to, and not instead of, rights and remedies

convened by such consumer protection laws and regulations and it does not exclude, limit

or suspend buyer’s rights arising from consumer law. Consumers have

the right to choose whether to claim service under the Antelope Audio Limited Warranty or

under their consumer law rights.

All claims made under the Antelope Audio Limited Warranty will be governed by the terms

set out in this warranty document.

Warranty Coverage

Antelope Audio warrants that the Product will be free from defects in material and

workmanship for the period of 1 (one) year commencing on the date of purchase of the

Product by the end-customer from authorized Antelope Audio’s re-seller.

Except where explicitly prohibited by applicable local law, this warranty is limited to the

original purchaser and is non-transferable. This warranty provides you with specific legal

rights, and you may have additional rights that vary under local laws.

In general, this warranty means your Antelope Audio hardware product will operate in

accordance with published technical specifications, as specified by its data sheet, and in

the operating environment for which it was intended for the length of the warranty period.

This version of the warranty applies to products purchased on or after January 1, 2018. For

prior versions of the Antelope Audio limited warranty, please contact customer service.

Limited Factory Refurbished (B-stock) Warranty

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Antelope Audio warrants products sold as “B-stock, Factory Refurbished or Open Box” to

be free from defects in materials (unless otherwise stated in the product description) and

workmanship. Only products purchased from an authorized dealer or directly from

Antelope Audio are covered by this Warranty.

The Limited Factory Refurbished (B-stock) Warranty is valid for the period of 6 (six)

months, commencing on the date of purchase of the Product, if local regulations do not

require otherwise.

All warranty terms contained hereunder apply also to the B-stock Warranty unless

otherwise specified.

Remedies

Antelope Audio’s entire liability and your exclusive remedy for any Antelope Audio Product

that is not operating in accordance with its published technical specifications is at

Antelope Audio’s discretion:

1) to repair the Product at Antelope Audio’s expense using new or equivalent-to-new

refurbished parts in good working condition, or

2) to replace the Product at Antelope Audio’s expense with a product with equivalent

functionality formed from new and/or equivalent-to new refurbished parts in good working

condition, or

3) to refund the price paid. Should Antelope Audio decide to refund the price paid, it may

deduct from the paid Product’s price any damages caused to the Product; where, within

fourteen (14) days of the expiration of the warranty period,(i) Antelope Audio has received

written notice of any nonconformity;(ii) after Antelope Audio’s written authorization,

customer has returned the nonconforming product to the designated place; and

(iii)Antelope Audio has determined that the Product is nonconforming and that such non-

conformity is not the result of any of the exclusions designated below.

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These warranty obligations are conditioned upon the hardware being returned to the

original place of purchase, or another place as directed by Antelope Audio, with the original

sales receipt attached. You will be required to pay shipping and handling charges for

returning the product. You may be required to pay any other applicable tariffs, duties,

taxes, or other fees with regard to returning the products.

Any repaired or replacement Product will be warranted for the remainder of the original

warranty period.

Obsolete or Discontinued Products

An obsolete or discontinued product will be repaired or replaced with the same product if

available. If Antelope Audio is unable to replace your obsolete or discontinued product with

the same product, Antelope Audio will replace the obsolete or discontinued product, in its

sole discretion, with a product having similar function and capacity.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of

the following: (i)Wear and tear associated with normal use; (ii)Any modification,

abuse, accident, disassembly, misapplication, misuse, negligence, acts of God, accident;

(iii)Unauthorized repair or attempted repair by anyone other than Antelope Audio or

someone authorized by Antelope Audio to do warranty work; any unauthorized repairs will

void this warranty(iv)Any improper operation, maintenance or installation, including any use

not in accordance with any supplied product instructions; (v)Connection to any improper

voltage supply; (vi)Use of consumables or spare parts not supplied by Antelope Audio,

except where such restriction is prohibited by applicable local law; (vii)Any other cause

which does not relate to a Product defect in materials or workmanship.

The warranty does not apply to any Products which have been subject to misuse, neglect,

accident or modification or which have been soldered or altered such that they are not

capable of being tested under normal test conditions.

This warranty does not cover (i) any counterfeit products, i.e. Products that Antelope

Audio, at its sole discretion, determines were not manufactured by Antelope Audio or any

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of its authorized manufacturing partners; (ii) Products purchased from a person or entity

which is not an authorized dealer or re-seller of Antelope Audio; (iii)Product sold “as is” or

“with all faults”, to the extent permitted by local law.

This warranty is not valid in case any manufacturer label(s), serial numbers, date stamp(s)

or warranty sticker(s) has been altered or removed from the Product.

Limitation of Liability

ANTELOPE AUDIO SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT,

OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO

LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR

COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR

PRODUCT EVEN IF Antelope Audio HAS BEEN ADVISED PREVIOUSLY OF THE

POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation

of special, indirect, incidental, or consequential damages, so this limitation or exclusion may

not apply in your jurisdiction.

ANTELOPE AUDIO WILL NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO

ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH ITS PRODUCTS.

Data Recovery

In the event of data loss using Antelope Audio storage devices, Antelope Audio is not

responsible for backing up or recovering any data that you may have lost.

No Other Warranties

No Antelope Audio employee, dealer, re-seller, or other agent is authorized to make any

modification, extension, or addition to this warranty.

How to Make a Warranty Claim

Valid warranty claims should be processed through your point of purchase. Please also

verify the return policy directly with the retailer where you purchased your product. Any

warranty claims that cannot be reprocessed through your original point of purchase should

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be addressed directly to Antelope Audio. Our customer service contact information can be

found on the web or in the documentation included with your Product.

Returning Your Product

In the event that you need to return your Antelope Audio products for repair or

replacement, Antelope Audio will provide you with a Return Merchandise Authorization

Number (RMA#) as well as return instructions. Do not return your product without prior

approval from Antelope Audio. Any product returned without a valid unique RMA# will be

refused and returned to the sender at the sender’s expense. To avoid problems at the time

of receipt, clearly write your RMA# on the outside of the package and include a copy of

your RMA confirmation mail within the package.

In certain situations, for in-warranty units, we may (entirely in our opinion) offer you a

temporary replacement unit, provided that we have such in stock in your state. To request

a temporary replacement unit, a valid credit card must be provided to secure the new

replacement unit for shipping prior to Antelope Audio receiving the defective one.

Request a Return Material Authorization Number (RMA#)

Please follow these steps to obtain an RMA number:

(I) For end-user customers, submit a claim online at: support.antelopeaudio.com. For

business-to-business (B2B) / Direct customers of Antelope Audio please email us at

techsupport@antelopeaudio.com

(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).

Antelope Audio will provide you with the RMA number within 2 working days of the claim

submission date.

RMA Return Addresses

We have multiple RMA-receiving locations worldwide. Your RMA confirmation will specify

the specific return address you must use when sending your RMA package. Any packages

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received at an unauthorized location may be refused and returned to the sender at the

sender’s expense.

Products Lost or Damaged During Transit

The original packaging material should be used to pack the product for return; if the

original packaging is not available, you should use such materials that provide the same or

greater protection to the product. All packages that arrive with any external damage or

appear inadequately packed will be refused and returned to the sender at the sender’s

expense. We are not responsible for damage incurred during shipping to our RMA receiving

locations or for lost or stolen products.

TECHNICAL SPECIFICATIONS

USB Specs: