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Mobile Elite 4G
QUICK START GUIDE
Personal Emergency Response System
Table of Contents
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Items in your Box ............................................................. 3
Step 1: Reading the Directions ......................................... 5
Step 2: Preparing your System ......................................... 6
Step 3: Activating your System ......................................... 7
Step 4: Talking to the Call Center ..................................... 8
Step 5: Wearable Accessories ........................................... 9
Step 6: Setting up your Wearable ..................................... 10
Step 7: Care4Mom App .................................................... 11
Step 8: Receiving Messages .............................................. 12
Quick Reference: General Information ............................. 13
Quick Reference: LED Indicators ....................................... 14
Important Tips and Reminders ......................................... 16
Regulatory Compliance: FCC/IC ........................................ 17
Regulatory Compliance: FCC/IC (French)…………….……………18
Regulatory Compliance: RF Exposure ............................... 20
Regulatory Compliance: RF Exposure (French)…………………21
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Items in your Box
Mobile Elite 4G Phone, charging
cradle and power cord.
1 Wearable
(with Pendant and Wristband Accessories)
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Items in your Box
Plug USB into back of Cradle
Plug into Wall
USB on cradle for home use
ON/OFF Button
Charger Pins
Microphone
Power LED
EMERGENCY
Call Button
MESSAGE
Button
LED Call Indicator
(Green or Red)
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Step 1: Reading the Directions
1) Please take a few minutes to read through this quick start
guide so you will be familiar with the steps required to set
up your Mobile Elite 4G System.
2) Please make sure someone is with you while you are
setting up and testing your system.
3) The Mobile Elite 4G Phone is programmed with multiple
audio prompts to make it easier to use. Please follow the
audio prompts if they occur.
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Step 2: Preparing your System
1) Locate a place in your home that is central and is near a
standard wall outlet. It should be easy to access for daily
charging and to allow you to take the Mobile Elite 4G
Phone with you when you leave the house.
2) Plug the Power Cord into a wall socket not controlled by
a switch and the small end into your Charging Cradle.
3) The green LED on the Charging Cradle will light up solid
GREEN to show you
that the Cradle is
plugged in correctly.
4) Place the Mobile Elite
4G Phone in the Cradle.
The Mobile Elite 4G
Phone will take a few
moments to wake up.
It will announce “Now
Charging”. The
Network LED will blink
GREEN while it is
attempting to find your network and will be solid GREEN
when your Mobile Elite 4G Phone is connected to the
network and is ready to make emergency calls.
5) The Power LED on the Mobile Elite 4G Phone will blink
RED while it is charging and will be OFF when fully
charged.
Plug into the charging cradle
Plug into a wall socket
#4 #5
#3
#2
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Step 3: Activating your System
1) Your Mobile Elite 4G Phone will prompt you and guide you
through the remaining setup.
2) When your Mobile Elite 4G Phone has sufficient charge, it
will say “Hello, it’s time to test your system to make sure
it is working properly. Please press and hold your
EMERGENCY Call Button for three
seconds now to allow us to confirm
that your system is working
properly.”
3) Press and hold the EMERGENCY
Call Button for three
seconds. You will hear a tone and
when you RELEASE the button, the
RED lights around the EMERGENCY
Call Button will turn ON. At this
point, the Mobile Elite 4G Phone will
announce “Dialing the Emergency
Call Center now. To cancel this call, press and hold the
EMERGENCY Call Button for three seconds now.”
4) If the call is not cancelled, you will hear a ring-back
sound from your Mobile Elite 4G Phone and an operator
from the call center will answer your call.
5) The microphone is next to the message button on the
Mobile Elite 4G Phone. Be sure that your hand is not
covering the microphone when you speak with the call
center operator.
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Step 4: Talking to the Call Center
1) The operator should have your name from your original
order form, as well as the address where your cradle
will be located. The operator will confirm:
a. Your name
b. Your Cradle address **
c. The quality of your call
d. Your Mobile Elite 4G Phone location
2) The Mobile Elite 4G Phone will automatically end the call
when the operator hangs up.
3) The Mobile Elite 4G Phone will announce “Your call has
ended. Thank you.”
4) When you are home, your Mobile Elite 4G Phone should
always be returned to the Charging Cradle after talking
to the operator.
5) When you go out of your home don’t forget to bring
your unit with you.
** Please note that the location of the Cradle as your
call center registered address is a key part of
identifying your location should you need
emergency help. PLEASE DO NOT MOVE THE
CRADLE TO ANOTHER ADDRESS WITHOUT
NOTIFYING THE CALL CENTER.
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Step 5: Wearable Accessories
1) The Wearable Button can be exchanged between the
Wristband and Pendant. Locate your Wearable Button in
the plastic tri-fold box.
a. Turn the Wristband or Pendant accessory so the front is
resting on a solid surface. You are now looking at the back
of the accessory. You will insert the Wearable Button into
the Wristband or Pendant accessory from the back. With
the grey button side facing down, push the button into the
accessory. Please use sufficient force to push and lock the
Wearable Button into the Wristband or Pendant accessory.
b. Remove the Wearable Button from the Wristband or
Pendant accessory by pressing on the outside edge of the
front of the Wearable while holding the outside bracket.
Sufficient force is required to push the Wearable out of the
accessory.
c. Do not push on the center of the Wearable Button while
inserting or removing it.
Wearable Button
In Pendant
Wearable Button
In Wristband
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Step 6: Setting up your Wearable
1) The Wearable is ready to use. Please make sure someone
is near your Mobile Elite 4G Phone when testing your
Wearable.
2) Press the center of the Wearable (this is where the call
button is located) for three seconds.
3) You will feel the click of the Button when you first push it.
Hold the Button down until the green LED turns on (3
seconds) and then RELEASE it. You will see the LED at the
top of the button start to flash. A green LED flash indicates
that you are initiating a call from your Mobile Elite 4G
Phone to the call center. While the green LED is flashing,
you may cancel the call by pressing and holding the Button
for three seconds. The LED will stop flashing and the call
will be cancelled.
4) Whenever a call is initiated, the Mobile Elite 4G Phone will
announce “Dialing Call Center”. You may cancel this call by
pressing and holding the call button on the Wearable for
three seconds. The green LED will stop flashing and the
Mobile Elite 4G Phone will announce “Call Cancelled”.
5) If the call goes through, please tell the Call Center that you
are OK and that this is a test call.
6) Your Wearable is now paired and you have verified that
you are able to start a call to the call center on the
Wearable.
7) Your Wearable is water resistant, but it is not waterproof.
It can be splashed, but it should not be submerged.
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Step 7: Care4Mom App
1) Your loved ones can keep in touch with you using the
Care4Mom app. It may be downloaded from the Apple or
Google store. A link to the Apple store may be found at
www.anelto.com under the subsection Caregiver Solutions.
You may also use this app yourself if you have an Android
or iOS smartphone.
2) This is part of your service and offers the capability to send
a reminder, locate your Mobile Elite 4G Phone wherever you
are, and to see if your system is properly charged and ready
to use.
3) Once the app is installed and opened, you will need to
complete the Caregiver profile. If you are using the app
yourself, this will be your information. If you wish to have
someone else use the app, they will be entering their
information. When requested, your Account Number can
be found on the sticker on the back of the Mobile Elite 4G
Phone and the Cradle. Please be sure the email address
and telephone number information is entered correctly.
We use some of this information to verify you as an
authorized user.
4) To begin seeing detailed information
about your system, you or those you
authorize will need to be listed as a
contact with your dealer. If this
authentication step does not match
with the information the Dealer has
provided, you will be asked to contact
them to correct this before you are
granted access.
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Step 8: Receiving Messages
1) Your loved ones may send you messages using the
Care4Mom app. They may wish to remind you of a
doctor’s appointment or just wish you a good day.
2) Your Mobile Elite 4G Phone may also automatically send
you reminder messages when needed.
3) When you see the green LED blinking on the MESSAGE
Button, push the button and listen to the message. You
may wish to have a notepad and pencil ready in case you
need to jot down any information.
MESSAGE
Button
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Quick Reference: General Information
1) When traveling on a plane, press the ON/OFF
button on top of the Mobile Elite 4G Phone and hold
it down for five seconds to turn it off. Your Mobile
Elite 4G Phone will announce, “Your device is
powering down now”. Turn the Mobile Elite 4G
Phone back on at the end of your flight by again
pressing and holding the ON/OFF button for five
seconds. Your Mobile Elite 4G Phone will announce
“Your device is now ready”.
2) For your added safety, the Mobile Elite 4G Phone can place a call even
when it has been turned off. It only needs a sufficient charge on its
battery. This means that you can place an EMERGENCY call, even if the
LEDs on the Mobile Elite 4G Phone are off, by pressing either the
EMERGENCY Button on the Mobile Elite 4G Phone or the Wearable.
(It will take a few extra seconds to make the call because it must turn
itself on first.)
3) The Mobile Elite 4G Phone is designed to last up to 40 hours from a
full charge before having to re-charge. The Wearable is designed to
last three years, at which time a new Wearable will be sent
automatically to replace the old one.
4) If your Mobile Elite 4G Phone battery has a charge of less than 20%,
the Mobile Elite 4G Phone will announce “Low battery, please place
your device on the charger now”. It is important that you place your
Mobile Elite 4G Phone on the Charging Cradle as soon as possible.
5) If you do not place the Mobile Elite 4G Phone on the
Cradle, then the green MESSAGE Button LED will
light. Push the MESSAGE Button and the Mobile
Elite 4G Phone will remind you “Low battery, please
place your device on the charger now”. If you do not
charge your Phone, the Mobile Elite 4G Phone will
remind you again 30 minutes later.
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Quick Reference: LED Indicators
The following is a guide to the LED indicators on the Cradle,
Phone, and Wearable:
1) CRADLE GREEN LED – Solid green: Cradle is plugged in and
has power. No LED: Cradle has no power.
2) Mobile Elite 4G PHONE GREEN LED (above Signal icon) – Solid
Green: Mobile Elite 4G Phone is registered to network and
able to make calls. Blinking Green: Mobile Elite 4G Phone is
attempting to register to the network.
3) Mobile Elite 4G PHONE RED LED (above Battery icon) – Solid
Red: low battery and Mobile Elite 4G Phone must be charged.
Blinking Red: Mobile Elite 4G Phone is charging. The Mobile
Elite 4G Phone will also announce “Your device is now
charging” when placed correctly on the Cradle. No LED:
Mobile Elite 4G Phone is properly charged.
4) MOBILE ELITE 4G PHONE EMERGENCY CALL BUTTON RED
RING – Blinks around Emergency Call Button while making a
call. Turns solid red when the call is connected. Turns off at
the end of a call.
5) MOBILE ELITE 4G PHONE MESSAGE BUTTON GREEN RING –
Solid Green: You have a voice message telling you to place
the Mobile Elite 4G Phone on the Charging Cradle. Blinking
Green: You will also hear a tone letting you know that a new
message is available. Push the Message Button to play the
message. The green Message Button LED will turn off after
all messages are played.
6) WEARABLE LED –Blinking Green: Call is being initiated from
Wearable (will cease blinking after seven seconds). Solid
Green for seven seconds when the call is connected.
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Quick Reference: LED Indicators
#6
#1
#4
#3
#2
#5
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Important Tips and Reminders
1) Important: Your iOnMom Mobile Elite 4G Phone requires adequate
battery charge and cellular signal to make an emergency call.
2) The GREEN LED Message system allows us to keep in touch with you
and provide you with important information. Please Press the green
Message Button whenever it is lit to listen to these messages.
3) The iOnMom Wearable Button is water resistant, but it is not
waterproof. It can be splashed, but it should not be submerged.
Remove your wearable and place it where you can easily reach it
when performing activities where it may become submerged.
4) Your iOnMom Mobile Elite 4G Phone is not water or splash resistant.
5) Please test your system at least once a month.
6) iOnMom utilizes both Global Positioning System (GPS) and Cellular
Based Location Services (CBS) and a WiFi receiver in order to find
user’s current location. By activating the product, User agrees to
allow Call Center and their affiliates to use this information to
provide services to him or her in the case of an emergency response.
7) iOnMom pendant lanyards are designed to break away under
certain conditions; however, any cord worn around the neck can
pose a risk of strangulation, including the possibility of serious injury
or death.
8) iOnMom does not provide medical advice. User should always
consult his or her physician or other healthcare professional with
questions regarding any medical or mental health condition or for
specific guidance regarding nutrition or physical activity.
9) As with all location based services it may not always be possible to
determine your location. Multi-level buildings, obstructions, dense
urban areas, the weather and other conditions can make it difficult
for GPS satellites and cellular services to locate your exact location.
10) Our products are tested, as are other cellular and wireless
communications products licensed in Canada and the United States.
Individuals with pacemakers should review their pacemaker
materials regarding interaction with cell phones and take the same
precautions the materials recommend for this device.
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Regulatory Compliance: FCC/IC
The user’s manual or instruction manual for an intentional or unintentional
radiator shall caution the user that changes or modifications not expressly
approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the United States FCC regulations and
has an Industry Canada registration (IC ID) of 20951-ANH0319. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For a Class B digital device or peripheral, the instructions furnished the user
shall include the following or similar statement, placed in a prominent
location in the text of the manual:
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules and the IC
Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment has been tested and found to comply with the limits
pursuant to Part 15 Subpart B, Part 22, and Part 24 of the FCC rules and the
IC Rules. These limits are designed to provide reasonable protection against
harmful interference in an appropriate installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not used in
accordance with instructions, can cause harmful radiation to radio
communication. However, there is no guarantee that interference will not
occur in a particular installation.
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FCC ID: 2AGPI-ANH0319
IC:20951-ANH0319
Model: ANH0319
Contains FCC ID: XMR201606EC21A
IC:10224A-201611EC21A
Model: Quectel EC21-A
Conformité réglementaire : FCC/IC
Le manuel ou le manuel d'instructions de l'utilisateur pour un radiateur
intentionnel ou non intentionnel doit avertir l'utilisateur que des
modifications ou des modifications non expressément approuvées par
la partie responsable de la conformité pourraient annuler l'autorisation
de l'utilisateur d'utiliser l'équipement.
Ce dispositif est conforme à la partie 15 de la réglementation de la FCC
des États-Unis et a un enregistrement d'Industrie Canada (IC ID) de
20951-ANH0319. L'exploitation est soumise aux deux conditions
suivantes : (1) Cet appareil ne peut pas causer d'interférences nocives,
et (2) cet appareil doit accepter toute interférence reçue, y compris les
interférences qui peuvent causer un fonctionnement indésirable.
Pour un appareil numérique ou périphérique de classe B, les
instructions fournies par l'utilisateur doivent inclure l'instruction
suivante ou similaire, placée dans un emplacement important dans le
texte du manuel :
REMARQUE : Cet équipement a été testé et s'est avéré conforme aux
limites d'un appareil numérique de classe B, conformément à la partie
15 des Règles de la FCC et aux Règles IC. Ces limites sont conçues pour
offrir une protection raisonnable contre les interférences nocives dans
une installation résidentielle. Cet équipement génère, utilise et peut
émettre de l'énergie radiofréquence et, s'il n'est pas installé et utilisé
conformément aux instructions, peut causer des interférences nocives
aux communications radio. Cependant, il n'y a aucune garantie que
l'interférence ne se produira pas dans une installation particulière. Si
cet équipement cause des interférences nocives à la réception radio ou
à la télévision, qui peut être déterminée en désactiveant et en arrêtant
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l'équipement, l'utilisateur est encouragé à essayer de corriger
l'interférence par une ou plusieurs des mesures suivantes :
Réorienter ou déplacer l'antenne réceptrice.
Augmenter la séparation entre l'équipement et le récepteur.
Connectez l'équipement à une prise sur un circuit différent de celui
auquel le récepteur est connecté.
Consultez le concessionnaire ou un technicien expérimenté en
radio/télévision pour obtenir de l'aide.
Cet équipement a été testé et s'est avéré conforme aux limites en vertu
de la partie 15 de la partie B, de la partie 22 et de la partie 24 des règles
de la FCC et des règles de la CI. Ces limites sont conçues pour offrir une
protection raisonnable contre les interférences nocives dans une
installation appropriée. Cet équipement génère, utilise et peut émettre
de l'énergie radiofréquence et, s'il n'est pas utilisé conformément aux
instructions, peut causer des radiations nocives à la communication
radio. Cependant, il n'y a aucune garantie que l'interférence ne se
produira pas dans une installation particulière.
FCC ID: 2AGPI-ANH0319
IC:20951-ANH0319
Model: ANH0319
Contains FCC ID: XMR201606EC21A
IC:10224A-201611EC21A
Model: Quectel EC21-A
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Regulatory Compliance: RF Exposure
Your device is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emissions limits for exposure to radio
frequency (RF) energy set by the Federal Communications Commission
(FCC) of the U.S. Government and Industry Canada of the Canadian
Government. These limits are part of comprehensive guidelines and
establish permitted levels of RF energy for the general population. These
guidelines are based on the safety standards previously set by the U.S.
and international standards bodies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of
age and health.
The exposure standard for wireless RF devices, such as the device,
employs a unit of measurement known as the Specific Absorption Rate,
or SAR. The SAR limit set by the FCC/IC is 1.6W/kg. SAR values at or
below that limit are considered safe for the general public.
Before a wireless RF device is made available for sale to the Public, it
must be tested and certified to the FCC/IC that it does not exceed the
SAR limits established by the FCC/IC. Tests for SAR are conducted using
the positions and locations (e.g., at the ear or worn on the body) as
required by the FCC/IC for each device model.
The device has been tested and meets the FCC/IC RF exposure
guidelines.
IC RSS-Gen section 8.4
English
This device complies with Industry Canada’s license-exempt RSSs.
Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that
may cause undesired operation of the device.
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Conformité réglementaire : Exposition
rf
Votre appareil est un émetteur radio et un récepteur. Il est conçu et
fabriqué pour ne pas dépasser les limites d'émissions pour l'exposition à
l'énergie par radiofréquence (RF) fixées par la Federal Communications
Commission (FCC) du gouvernement des États-Unis et D'Industrie
Canada du gouvernement canadien. Ces limites font partie des lignes
directrices exhaustives et établissent des niveaux autorisés d'énergie RF
pour la population en général. Ces lignes directrices sont fondées sur les
normes de sécurité précédemment établies par les organismes de
normalisation des États-Unis et de l'internationale. Les normes
comprennent une marge de sécurité importante conçue pour assurer la
sécurité de toutes les personnes, indépendamment de leur âge et de
leur état de santé.
La norme d'exposition pour les appareils RF sans fil, comme l'appareil,
utilise une unité de mesure connue sous le nom de taux d'absorption
spécifique, ou SAR. La limite SAR fixée par la FCC/IC est de 1,6W/kg. Les
valeurs SAR à ou en dessous de cette limite sont considérées comme
sans danger pour le grand public.
Avant qu'un appareil rf sans fil ne soit mis à la disposition du public, il
doit être testé et certifié à la FCC/IC qu'il ne dépasse pas les limites de
SAR établies par la FCC/IC. Les tests de R-S sont effectués à l'aide des
positions et des emplacements (p. ex., à l'oreille ou portés sur le corps)
comme l'exige la FCC/IC pour chaque modèle d'appareil.
L'appareil a été testé et respecte les directives d'exposition aux
radiofréquences FCC/IC.
IC RSS-Gen section 8.4
Anglais
Ce dispositif est conforme aux RSS exonérés de licence d'Industrie
Canada.
(1) Cet appareil peut ne pas causer d'interférence; et
(2) Cet appareil doit accepter toute interférence, y compris les
interférences qui peuvent causer le fonctionnement indésirable de
l'appareil.
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HAVE QUESTIONS?
Please refer to the more detailed information at
www.anelto.com or contact your Dealer.
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