AMX Wave Wireless Accessories User Manual

WAVE 2-

Way Wireless Accessories and Adapters

for Touch Panels

Instruction Manual

Control Panel Accessories

Limited Warranty and Disclaimer

Panja Inc. warrants its products to be free from defects in material and workmanship
under normal use for a period of three years from date of purchase from Panja, In­corporated, with the following exceptions. Electroluminescent and LCD control pan­els are warranted for a period of three years, except for the display and touch over­lay components which are warranted for a period of one year. Disk drive mecha­nisms, pan/tilt heads, power supplies, modifications, MX Series products, and KC
Series products are warranted for a period of one year. Unless otherwise specified,
OEM and custom products are covered for a period of one year. Panja Inc. software
products are warranted for a period of 90 days. Batteries and incandescent lamps are
not covered.

This warranty extends to products purchased directly from Panja Inc. or an author­ized Panja Inc. dealer. Consumers should inquire from selling dealer as to the nature
and extent of the dealer’s warranty, if any.

Panja Inc. is not liable for any damages caused by its products or for the failure of its
products to perform, including any lost profits, lost savings, incidental damages, or
consequential damages. Panja Inc. is not liable for any claim made by a third party
or made by you for a third party.

This limitation of liability applies whether damages are sought, or a claim is made,
under this warranty or as a tort claim (including negligence and strict product liabil­ity), a contract claim, or any other claim. This limitation of liability cannot be waived
or amended by any person. This limitation of liability will be effective even if Panja
Inc. or an authorized representative of Panja Inc. has been advised of the possibility
of any such damages. This limitation of liability, however, will not apply to claims
for personal injury.

Some states do not allow a limitation of how long an implied warranty lasts. Some
states do not allow the limitation or exclusion of incidental or consequential dam­ages for consumer products. In such states, the limitation or exclusion of the Limited
Warranty may not apply to you. This Limited Warranty gives you specific legal
rights. You may also have other rights that may vary from state to state. You are ad­vised to consult applicable state laws for full determination of your rights.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, PANJA INC. MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PANJA INC. EXPRESSLY
DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS
LIMITED WARRANTY.

Table of Contents

Introduction ............................................................................ 1

Overview 1
Features 2
What’s in this Manual 2
What’s New 3

AXR-WAVES 3
WAV-PK 3
WAV-PKM 3
WAV-LNK WaveLink 4

WAV-PM WaveLink power module 4
Related Instruction Manuals 4
Sample Product Application 5
AXR-WAVES 5

Front panel 5

Rear panel 7
WAV-PK 7

Front panel 7

Rear panel 8
WAV-PKM 8

Front panel 8

Rear panel 9
WAV-LNK WaveLink 9

Front panel 10

Rear panel 10
Optional WAV-PM WaveLink Power Module 11

Front panel 11

Rear panel 12

Power management 13
Batteries 13

Safe handling and usage of the battery 14
Standard Power Supply 14
Optional WAV-CHG Fast-Cycle Battery Charger 15

Pre-Installation ..................................................................... 17

Overview 17

AXR-WAVES (or WAV-LNK) Group Address

DIP Switch 17

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Table of Contents i

AXR-WAVES (or WAV-LNK) Group ID DIP Switch 18
WAV-PK Group ID DIP switch 19
WAV-PKM Group ID DIP switch 20
Battery Charging 20

WAV-PM WaveLink Power Module 21

Installation ............................................................................ 23

Overview 23
Installing the Control System 23
Wiring the AXR-WAVES 24

Guidelines 24
Preparing captive wires 25
Connecting AXlink for data and power 25

Installing the WAV-PK 26

WAV-PK Battery Replacement 27

Installing the WAV-PKM 28

WAV-PKM Battery Replacement 29

Installing the WAV-PM 31

Single WAV-PM module 31
Multiple WAV-PM modules 32

Firmware Upgrades.............................................................. 33

Overview 33
AXR-WAVES Server Firmware 33
WAV-PK Battery Pack Firmware 34
WAV-PKM Battery Pack 36

Specifications....................................................................... 39

AXR-WAVES 39
WAV-PK 40
WAV-PKM 41
WAV-BP and WAV-BPM Batteries 42
WAV-LNK WaveLink 43
WAV-PM Power Module 44

Contacting Sales and Technical Support ........................... 45

Overview 45
U.S. Sales and Technical Support Teams 45
Panja International Offices 46
Technical Support 46

ii Table of Contents WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Figure 1

-PK, and WAV-PKM.

Introduction

Overview

The AXR-WAVES Wireless AXlink Virtual Emulator Server (Figure 1) is a 2-way
Radio Frequency (RF) device employing spread spectrum communications. A single
AXR-WAVES can communicate with up to 16 wireless TiltScreen touch panels
equipped with WAV-PK or WAV-PKM Wireless Power Packs. The WAV-PK and
WAV-PKM are designed to enable 2-way wireless mobility of full-sized and mini­touch panels, thus eliminating the need for permanent installation of a touch panel.
Refer to the ViewPoint Touch Panel Cleaning, Charging, and Battery Replacement
quick reference guide for more information on other products that use battery packs.

AXR-WAVES WAVE Server,
WAV

AXR-WAVES

WAV-PKM

WAV-PK

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 1

Figure 2

WAV-LNK transceiver

Additionally, the WAV-LNK WaveLink transceiver (Figure 2) may be used in con­junction with one or more WAV-PM modules when a UniMount or rack mounted
touch panel is used in a remote, wireless application. The WAV-LNK is ideal for Un­iMount touch panels mounted in podiums or lecterns where cabling is of concern.

Features

The major features for the AXR-WAVES, WAV-LNK, WAV-PK, and WAV-PKM are
described in the following paragraphs. Additionally, information for the WAV-PM
power module is provided.

What’s in this Manual

This manual comprises the following sections:

Pre-Installation Settings Describes how to set the GROUP ADDRESS and

GROUP ID DIP switches.

Installation Describes how to install and wire the AXR-WAVES, WAV-PK,

WAV-PKM, WAV-PM, WAV-BP, and WAV-BPM.

Firmware Upgrade Provides the disassembly and installation requirements

for upgrading the AXR-WAVES, WAV-PK, and WAV-PKM firmware integrated
circuits (ICs).

Specifications Briefly describes the AXR-WAVES, WAV-PK, WAV-PKM,

WAV-PM, WAV-BP, and WAV-BPM specifications for each unit.

Technical Support Lists the telephone numbers to contact Sales and Techni-

cal Support.

2 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

What’s New

battery replacement.

drains completely.

Updates to this manual include:

• Battery usage, safety warnings, and caution information

• Updated technical support information

All other revisions are identified by vertical margin bars as shown adjacent to this
paragraph.

AXR-WAVES

AXR-WAVES features include:

• 2-way RF communications with up to 16 TiltScreen touch panels equipped

with wireless power packs

• 2-way communication via a 2.4 GHz frequency hopping, spread spectrum

technology

WAV-PK

Note
The WAV-PK contains two

small lithium batteries that will
last approximately 5 years.
The batteries are not user re­placeable, and the WAV-PK
must be returned to Panja for

Note
The most recharge cycles are

available when the battery is
recharged before the battery

WAV-PK features include:

• 2-way RF communications with an AXR-WAVES server

• Mobility for full-sized TiltScreen touch panels

• Integrated power management features for longer battery life

• Built-in antenna

• Rechargeable lead-acid battery (WAV-BP WavePack Battery)

• Lithium battery maintains the flash RAM

WAV-PKM

WAV-PKM features include:

• 2-way RF communications with an AXR-WAVES server

• Mobility for Mini-TiltScreen Touch Panels

• Integrated power management

• Built-in antenna

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 3

Note

battery replacement.

The WAV-PKM contains two
small lithium batteries that will
last approximately 5 years.
The batteries are not user re­placeable and the WAV-PKM
must be returned to Panja for

• Rechargeable lead-acid battery (WAV-PKM Mini-WavePack Battery)

• Lithium battery maintains the flash RAM

WAV-LNK WaveLink

The WAV-LNK WaveLink transceiver features include:

• 2-way RF spread-spectrum communications with an AXR-WAVES server.

• Operates from an external power supply and/or one or more WAV-PM

power modules.

• Integrated battery charge circuitry.

• Unit is rack-mountable using an optional AC-RK Accessory Rack Kit.

• Interface capabilities for up to 16 AXlink devices.

WAV-PM WaveLink power module

The WAV-PM WaveLink Power Module features include the following:

• Provides up to 3 amps of current

• Uses 2.3 AH, 12 VDC lead-acid battery (same as used in the WAV-PK)

• Built-in, fast-cycle charging circuitry

• Easy battery replacement

• Front panel battery charge level gauge

• Overload protection and indication

• Battery charging indicator

• Can be daisy-chained with other WAV-PM modules to provide a maximum

12 VDC @ 10 AMP for extended WAV-LNK operating time

• Rack mountable using the optional AC-RK Accessory Rack Kit

Related Instruction Manuals

These instruction manuals contain additional information that relates to the Wave 2­Way Wireless Accessories and Adapters for Touch Panels.

• Black/White Mini-Touch Panels (Firmware version G3 or higher)

• Black/White Touch Panels (Firmware version G3 or higher)

• ViewPoint Touch Panel Cleaning, Charging, and Battery Replacement

4 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Sample Product Application

PWR(+)

AXP

AXM

AXM

AXP

GND(-)

PWR(+)

AXM

AXP

PWR(+)

GND(-)

SLOT

SLOT

SLOT

-1-

PIN 1

PWR

12VDC-+

M1

AXT-CA

WAV-PKM

WAV-PK

supply

AXCESS CardFrame

(rear panel)

rear panel)

AXT-MCA

Central Controller

The AXR-WAVES connects to a Central Controller and communicates with a wide
variety of touch panels. The WAV-PK and WAV-PKM power packs connect to full­sized and mini-touch panels to provide mobility and communications with an AXR­WAVES. Figure 3 shows a sample control system using an AXR-WAVES communi­cations configuration.

Figure 3

Sample Central Controller and
AXR-WAVES communica­tions application

Power

AXT-CP

(connects to

RS-

AXli

GND(-)

PIN

NOM

AXR-WAVES

AXR-WAVES

The AXR-WAVES front and rear panel controls and indicators are described in the
following paragraphs.

Front panel

The AXR-WAVES front panel provides an AXlink LED status indicator, GROUP
ADDRESS DIP switch, GROUP ID DIP switch, STATUS LED, and RX LED indicator
as shown in Figure 4.

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 5

Figure 4

WAVES front panel

AXR-

• AXlink—Green LED that blinks when there is AXlink communication activ-

ity. The green AXlink LED indicates the following power and data activity:

One blink per second: Power is active and AXlink data communication

is functional.

—Full on: Power is active and AXlink data communication is not func-

tional.

• GROUP ADDRESS—Eight-position DIP switch sets the group address (0

through 255).

• GROUP ID—Four-position DIP switch sets the control group identification

address (0 through 15).

• STATUS—Red LED flashes periodically during normal operation.

• RX—Red LED lights when the AXR-WAVES receives RF control data.

6 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Figure 5

AXR-WAVES rear panel

Rear panel

The rear panel has an RF antenna and a 4-pin AXlink bus connector. Figure 5 shows
the AXR-WAVES rear panel.

• ANTENNA—Right-angle, flexible, bi-directional RF antenna.

• AXlink—Four-pin (male) connector connects to the Central Controller to re-

ceive AXlink control data and 12 VDC power.

WAV-PK

The WAV-PK full-sized TiltScreen touch panel controls and indicators are described
in the following paragraphs.

Front panel

The front of the WAV-PK power pack contains a connector that mates with the full­sized TiltScreen touch panels. This connector provides both power and data connec­tions. Figure 6 shows the WAV-PK front panel and connector.

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 7

Group ID switch

Battery clip

battery

Power supply connector

Wake-up switch

Figure 6

WAV-PK power pack front
panel and connector

Rear panel

The WAV-PK rear panel provides a barrel power (plug-in) connector for operating
or recharging of the unit. There is also a wake-up switch located in the center-rear of
the WAV-PK. Figure 7 shows the rear of the unit and the power connector.

Figure 7

WAV-PK rear panel

WAV-BP

WAV-PKM

The WAV-PKM Mini-TiltScreen touch panel controls and indicators are described in
the following paragraphs.

Front panel

The WAVE-PKM power pack connects to the Mini-TiltScreen touch panel. Figure 8
shows a front view of the WAV-PKM and connector cable.

8 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Figure 8

Power supply connection

WAV-PKM front panel

Figure 9

WAV-PKM rear panel

Rear panel

The WAV-PKM rear panel provides a power connector for operating or recharging
of the unit. Figure 9 shows the rear of the unit and the power connector.

WAV-LNK WaveLink

The WAV-LNK WaveLink transceiver provides an interface for up to 16 touch pan­els or similar AXlink type devices. The WAV-LNK communicates with the AXR­WAVES and allows connecting devices requiring AXlink communications. The fol­lowing paragraphs describe the controls and indicators on the WAV-LNK front and
rear panels.

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 9

Figure 10

WAV-LNK front panel

Front panel

Figure 10 shows the front panel for the WAV-LNK and its switches and indicators
are described below.

• AXlink—This LED lights when an active AXlink connection is established.

• GROUP ADDRESS—Eight-position DIP switch sets the group address (0

through 255).

• GROUP ID—Four-position DIP switch sets the control group identification

address (0 through 15).

• STATUS—Red LED flashes during normal operation.

• RX—Red LED lights when the WAV-LNK receives RF control data.

Rear panel

Figure 11 shows the WAV-LNK rear panel and its connectors. They are:

• AXlink—The AXlink connector provides a 4-wire connection to any device

(including a CardFrame equipped with an AXC-EM Enhanced Master con­troller) which uses AXlink signaling. This connection also provides power
out to the connected devices.

• PWR—The PWR connector is used when connecting an external power sup-

ply, such as one or more WAV-PK power modules or a PS4.2 power supply.

10 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

−

Figure 11

LNK rear panel

batteries.

Overload indicator

Charging indicator

Test push-button

Empty/full gauge

Release lever

WAV-

12VDC

+

Note
The WAV-PM WaveLink

Power Module will only accept
only the full-sized WAV-BP

Figure 12

WAV-PM front panel

PWR

Optional WAV-PM WaveLink Power Module

The WAV-PM WaveLink Power Module provides additional wireless backup power
to a WaveLink device. WAV-PMs can be daisy-chained to provide 12 VDC at up to
10 A. The following paragraphs identify and define controls and indicators for the
optional WAV-PM WaveLink Power Module.

Front panel

Figure 12 shows the WAV-PM front panel, and the following paragraphs define the
controls and indicators.

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 11

Note

show a valid reading.

could occur to the module.

WAV-PM rear view

While a battery is charging, the
Empty/Full indicator does not

• Empty/Full gauge—The BATTERY indicator gauge (empty-full) provides a

visual indication of the charge level of the battery currently being used. If
the battery's charge is high, all left-to-right indicator lamps will be lit.

• Test—Pressing the TEST button displays an indication of the current bat-

tery's charge level on the front panel’s Empty/Full gauge.

• Charging—The CHARGING indicator lights when the module is currently

charging a battery. The indicator goes off when the battery is fully charged.

Caution
Ensure that the WAV-PM ap-

plication environment does not
require a greater supply cur­rent than the module can pro­vide. If the system is over­loaded, irreparable damage

Figure 13

• Overload—The OVERLOAD indicator lights when the WAV-PM

WaveLink Power Module is used in an application that requires more cur­rent/voltage than can be supplied by the module.

• Battery Release—The battery release lever, when pushed to the right, re-

leases the battery from the module clasps and enables removal.

Rear panel

Figure 13 shows the WAV-PM WaveLink Power Module rear panel. Controls and
indicators are defined as follows.

• OUT—This is a 2-wire connector which provides a 12 VDC, 3 AMP output

which can be connected to a WAV-LNK Control System or to another WAV­PM module.

• IN—A 2-wire connector for accepting 12 VDC input power from another

WAV-PM module.

• PWR—When using power input from a separate 12 VDC power supply,

connect to this 2-wire connector.

12 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAV-BP battery

BPM battery

Figure 14

teries

WAV-PK and WAV-PKM bat-

Caution

Power management

The Wave Packs incorporate advanced power management schemes that reduce
overall power consumption. Power management is software-controlled by the indi­vidual touch panel program. The user tells the WavePack when to go into power
conservation mode (sleep mode). Pressing the rear-mounted WAV-PK wake-up
switch activates the WavePack.

The WAV-PK physically provides a wake-up switch on its rear panel. The WAV­PKM wakes up when someone touches the touch panel screen. Refer to the instruc­tion manual supplied with your touch panel for detailed information.

Batteries

The batteries (Figure 14) used for the WAV-PK and WAV-PKM are rechargeable
lead-acid batteries. There are two different sizes used, WAV-BP for the full-sized
TiltScreen touch panels and WAV-BPM for the Mini-TiltScreen touch panels.

Keep the following important
safety considerations in mind
when using the WAV-BP and
WAV-BPM batteries:

• Do not incinerate.

• Do not directly connect the

negative and positive ter­minals.

• Do not use with battery
chargers other than the
WAV-PK and WAV-PKM.

Figure 15

Charge cycle availability

WAV-

The recharge life of the lead-acid batteries is dependent on the discharge depth of the
battery at the time of re-charge. See Figure 15 for charge cycle availability.

Charge cycle availability

Discharge depth Charge cycles available

100% 200

50% 450
30% 1200

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 13

Safe handling and usage of the battery

require a 4-hour charge.

Power supply/battery charger

To prevent deterioration or damage to the battery:

• Do not use battery to power equipment other than the WAV-PK or WAV-

PKM.

• Do not drop or subject the battery to strong physical shock.

• Do not use the battery below -10°C (15°F) or above +40°C (105°F). If the

temperature exceeds this upper limit, a safety device automatically prevents
operation of the battery.

Standard Power Supply

Note

The WAV-BP or WAV-BPM
battery must be charged be­fore use. Either battery will

Figure 16

The standard power supply furnished with the WAV-PK and WAV-PKM is shown
in Figure 16. The power supply can be used for primary power or battery charging
of the WAV-PKs or WAV-PKMs battery. Refer to the Battery Charging subsection in
this manual for more information. The power supply barrel connector plugs into the
side of the WAV-PK or the back of the WAV-PKM.

14 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Figure 17

holder and power supply

Battery holder with Fast-Cycle circuitry

LED charging indicator

Power supply connector

Power Supply

Optional battery charging

Optional WAV-CHG Fast-Cycle Battery Charger

The WAV-CHG Fast-Cycle Battery Charger is shown in Figure 17. The charger will
charge two batteries simultaneously. Refer to the Battery Charging subsection of this
manual. The charger provides a fast-cycle, 4-hour, full-charge capability.

CHARGE

POWER

CHARGE

WAVE 2-Way Wireless Accessories and Adapters for Touch Panels Introduction 15

16 Introduction WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 18

WAVES.

operation.

AXR-WAVES front panel

Pre-Installation

Overview

Before installing the wireless communications equipment, set the AXR-WAVES
GROUP ADDRESS DIP switch. Then, set the GROUP ID DIP switches for the AXR­WAVES, WAV-LNK, WAV-PK, and WAV-PKM. Figure 18 shows the DIP switches
on the AXR-WAVES front panel.

Note
Device numbers must fall

within the device number
range set on the AXR-

Note
Settings of both DIP switches

on the AXR-WAVES must
match both DIP switch settings
on the WAV-LNK for proper

AXR-WAVES (or WAV-LNK) Group Address DIP Switch

A single AXR-WAVES server can communicate with up to 16 wireless devices. The
8-position GROUP ADDRESS DIP switch sets the starting address (+ 15) for the
group device numbers. For example, if the DIP switch is set to 128, the AXR-WAVES
(or WAV-LNK) allocates device numbers 128 through 143 (128+15). The Group Ad­dress DIP switch setting on the WAV-LNK must be set identical to the Group Ad­dress switch setting on the AXR-WAVES server.

Device numbers for the WAV-PK and the WAV-PKM commonly begin at 128 and
are set using touch-screen menus on the full-sized and mini-touch panels. Refer to
the instruction manual supplied with your touch panel for detailed information.

-Way Wireless Accessories and Adapters for Touch Panels Pre-Installation 17

1234567

8

ON

GROUP

ADDRESS

Figure 19

switch settings quick reference

server and the WavePack.

GROUP ADDRESS and DIP

Figure 19 shows the AXR-WAVES GROUP ADDRESS DIP (or WAV-LNK) switch
and a quick reference for the DIP switch numbers and their values.

DIP switch settings

Switch Value

1 1
2 2
3 4
4 8
5 16
6 32
7 64
8 128

Note
The GROUP ID DIP switch

setting must be identical on the

AXR-WAVES (or WAV-LNK) Group ID DIP Switch

The four-position GROUP ID DIP switch sets the identification number to synchro­nize communication between the wireless devices and AXR-WAVES. Each AXR­WAVES must have a unique GROUP ID number. The maximum number of AXR­WAVES you can connect to a Central Controller is 16. When a WAV-PK or WAV­PKM falls within the device number range set on the AXR-WAVES GROUP
ADDRESS DIP switch, it must also be set to the same GROUP ID number. The
Group Address DIP switch setting on the WAV-LNK must be set identical to the
Group Address setting on the AXR-WAVES server.

For example, if the AXR-WAVES (or WAV-LNK) GROUP ADDRESS DIP switch is
set to 128 and the GROUP ID DIP switch is set to 1, the WAV-PK, WAV-PKM, or
WAV-LNK devices 128 through 143 must have their GROUP ID DIP switch set to 1.
If the AXR-WAVES GROUP ID number does not match the WAV-PK, WAV-PKMs,
or WAV-LNK GROUP ID, they will not communicate properly. Figure 20 shows a
GROUP ID DIP switch and a quick reference for the DIP switch numbers and their
values.

18 Pre-Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

GROUP

ID

1 2 3 4 ON

O

N

3

2

4

1

4

2

1

O

N

3

1234ON

Figure 20

switch settings

Group ID DIP switch

Battery

Battery cover

Wake-up switch

GROUP ID DIP switch and

DIP switch settings

Switch Value

1 1
2 2
3 4
4 8

WAV-PK Group ID DIP switch

The 4-position group ID DIP switch (Figure 21) sets the identification number to syn­chronize communication between the wireless WAV-PK and the AXR-WAVES (or
WAV-LNK). Each AXR-WAVES (or WAV-LNK) must have a unique group ID num­ber and each WAV-PK must have its 4-position group ID DIP switch set to the same
value as the AXR-WAVES group ID value. The 4-position group ID DIP switch is
located under the battery cover.

Figure 21

WAV-PK group ID DIP switch

-Way Wireless Accessories and Adapters for Touch Panels Pre-Installation 19

123

4

ON

Figure 22

switch location

charge.

Group ID DIP switch

Battery compartment

To mini-touch panel

Battery cover

WAV-PKM GROUP ID DIP

WAV-PKM Group ID DIP switch

The 4-position Group ID DIP switch (Figure 22) sets the group identification number
to synchronize communication between the wireless WAV-PKM and the AXR­WAVES (or WAV-LNK). Each AXR-WAVES (or WAV-LNK) must have a unique
group ID number and each WAV-PKM must have its 4-position group ID DIP
switch set to the same value as the AXR-WAVES group ID value.

If the AXR-WAVES (or WAV-LNK) and WAV-PKM group ID switches are not set to
the same values, valid communications will not occur.

The group ID DIP switch for the WAV-PKM is located under the top cover of the
unit. (To gain access to the DIP switch, refer to Installing the WAV-PKM subsection
of this manual for gaining access to the DIP switch.)

Note
The WAV-BP or WAV-BPM

battery must be charged be­fore use. Either battery will
require a minimum 4-hour

Battery Charging

Charging the WAV-BP or WAV-BPM WavePack battery is accomplished with the
battery still inside the WAV-PK (or the WAV-PKM), or by removing the battery and
recharging it in the optional WAV-PM WaveLink Power Module (for WAV-BP
batteries only), WAV-CHG Fast-Cycle Battery Charger, or the WAV-PM WaveLink

Caution

Keep the following important
safety considerations in mind
when using the WAV-BP and
WAV-BPM batteries:

• Do not incinerate.

• Do not directly connect the

negative and positive ter­minals.

• Do not use with battery
chargers other than the
WAV-PK and WAV-PKM.

20 Pre-Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Power Module. The WAV-PK and WAV-PKM have built-in charging circuitry and
can recharge a battery in approximately 4 hours. Optionally, two batteries can quick­charge in a WAV-CHG Fast-Cycle Battery Charger is used (Figure 23).

The optional WAV-CHG Fast-Cycle Battery Charger charges two batteries at the
same time, or one at a time. With multiple batteries, you can use one battery and
charge up to two more. The WAV-CHG produces a full charge for one or two batter­ies in approximately 4 hours.

WAVE 2

Figure 23

Battery holder with Fast-Cycle circuitry

LED charging indicator

Power supply connector

Power Supply

Optional WAV-CHG Fast­Cycle Battery Charger

Fully charged WAV-BP and WAV-BPM lead-acid batteries provide approximately 2­hours of continuous touch panel operation running at full LCD brightness. How­ever, you can use the touch panel's sleep mode and LCD timeout features to signifi­cantly increase the operation time per charge. Refer to the touch panel's instruction
manual to activate these features.

WAV-PM WaveLink Power Module

In addition to being a power source, the WAV-PM WaveLink Power Module has
built-in fast charging circuitry that will allow charging of a 12 VDC, 2.3 AH battery
in approximately four hours.

-Way Wireless Accessories and Adapters for Touch Panels Pre-Installation 21

22 Pre-Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

PWR(+)

AXP

AXM

AXM

AXP

GND(-)

PWR(+)

AXM

AXP

PWR(+)

GND(-)

SLOT

SLOT

SLOT

-1-

PIN 1

PWR

12VDC-+

M1

AXT-CA

WAV-PKM

WAV-PK

supply

AXCESS CardFrame

(rear panel)

rear panel)

AXT-MCA

Figure 24

Sample control system

AXT-CP

Central Controller

Installation

Overview

The AXR-WAVES can be installed on any flat surface. The following describes how
to set up and install an AXR-WAVES communications system.

Installing the Control System

Install the control system, AXR-WAVES, WAV-PK, and WAV-PKM as follows.
Figure 24 shows a sample Central Controller configuration.

(connects to

Power

RS-

AXli

GND(-)

PIN

NOM

AXR-WAVES

-Way Wireless Accessories and Adapters for Touch Panels Installation 23

Caution

using Halide or Xenon lamps.

installation is complete.

AXR-WAVES uses spread­spectrum signaling to avoid
common problems associated
with RF control. However, it's
wise not to place AXR-WAVES
components next to micro­wave ovens, spread-spectrum
or consumer micro-wave video
link transceivers, or projectors

Figure 25

AXR-WAVES connector

1. Mount the Central Controller in the position where it will be used. Connect the

power supply.

2. Place the AXR-WAVES in the position where it will be used. The RF antenna

should be set in a vertical position to communicate with the touch panels.

3. Position the touch panels, equipped with Wireless Power Packs, in the areas

where they will be used.

4. Multiple AXR-WAVES can be used in the same local servers/groups (up to 16)

as long as each has a different group address number.

5. Each server/group can contain up to 16 TiltScreens.

Wiring the AXR-WAVES

The AXR-WAVES rear panel contains an AXlink connector as shown in Figure 25.

Guidelines

Caution
Do not connect the AXlink ca-

ble to the AXR-WAVES yet.
Disconnect the wiring from the
CardFrame before con-necting
the AXlink cable to the AXR­WAVES. Apply power to the
AXR-WAVES only when the

The AXR-WAVES requires 12 VDC power to operate properly. The power is sup­plied by the control system’s AXlink cable. The maximum wiring distance between
the control system and AXR-WAVES is determined by power consumption, sup­plied voltage, and the wire gauge used for the cable. Figure 26 lists wire sizes and
maximum lengths allowable between the AXR-WAVES and control system. The
maximum wiring lengths are based on a minimum of 13.5 volts available at the con­trol system’s power supply output.

24 Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

PWR(+)

PWR

AXM

AXM

AXP

AXP

GND (-)

GND

AXR-WAVES

Figure 26

Wiring guidelines

nector.

diagram

Wiring guidelines

Wire size Maximum wiring length

18 AWG 1,174 feet
20 AWG 742 feet
22 AWG 463 feet
24 AWG 292 feet

Do not install the AXR-WAVES farther away from the control system than recom­mended in Figure 26.

Preparing captive wires

You will need a wire stripper and flat-head screwdriver to perform these steps. Pre­pare and connect the captive wires as follows.

Caution

Do not over-torque the screw.
Doing so can bend the seat­ing pin and damage the con-

Figure 27

AXlink data and power wiring

1. Strip .25 inch of wire insulation off all wires.

2. Insert each wire into the appropriate opening on the connector according to the

wiring diagrams and connector types described in this section.

3. Turn the flat-head screws clockwise to secure the wire in the connector.

Connecting AXlink for data and power

Connect the control system’s AXlink connector to the AXlink connector on the rear
panel of the AXR-WAVES for data and 12 VDC power, as shown in Figure 27.

AXCESS
Control System

-Way Wireless Accessories and Adapters for Touch Panels Installation 25

towards the center

Retaining tab

Connector

Battery cover retaining tabs

Battery cover

Connector cover

Note

cover's retaining swing arms.

Do not use excessive force or
pressure when removing the
rear connector cover. Doing so
will break the connector

Figure 28

Installing the WAV-PK

Installing the WAV-PK

The WAV-PK is installed in a full-sized touch panel as described in the following
steps. The WAV-PK snaps into place and is self-retaining (Figure 28).

1. Fully open the rear connector cover on the full-sized tilt screen touch panel.

Then, remove the touch panel connector cover by pushing gently on one side­edge towards the center of the cover (Figure 28). This will free one of the cover's
swing arms from the housing's hinge pin. Then, push the cover gently in the op­posite direction to free the other swing arm from its hinge pin.

2. Position the front of the WAV-PK into the control panel's connector compart-

ment and align the unit's connector. Then, gently press the WAV-PK onto the
control panel's connectors until the control panel's retaining tabs snap into
place. Refer to the Black/White Touch Panels (Firmware version G3 or higher)
instruction manual for more information on TiltScreen touch panels.

26 Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Push connector cover

WAVE 2
Battery

Battery clip

Wake-up button

Battery cover

release tab

compartment

PK battery removal

Note

use.

operation of the battery.

The WAV-PK or WAV-PKM
battery must be charged for a
minimum of 4-hours before

Figure 29

WAV-

Caution

Keep the following important
safety considerations in mind
when using the WAV-BP and
WAV-BPM batteries:

• Do not incinerate.

• Do not directly connect the

negative and positive ter­minals.

• Do not use with battery
chargers other than the
WAV-PK and WAV-PKM.

Warning

WAV-PK Battery Replacement

Replace the WAV-PK battery (Figure 29) as follows.

Battery

Do not drop or subject the bat­tery to strong physical shock.

Do not use battery to power
equipment other than the
WAV-PK or WAV-PKM.

Do not use the battery below ­10°C (15°F) or above +40°C
(105°F) If the temperature ex­ceeds this upper limit, a safety
device automatically prevents

Power supply
connector

Battery cover

1. Remove the battery cover by pressing outward on each of the battery cover re-

lease tabs while lifting upward and backward at the same time.

2. Grasp the battery and lift it from the battery compartment. Then, pull the bat-

tery clip from the battery.

3. Install a charged battery by performing steps 2 and 1 in reverse.

-Way Wireless Accessories and Adapters for Touch Panels Installation 27

Installing the WAV-PKM

TiltScreen touch

panel screw holes

Mounting screws

under the cover

The WAV-PKM is secured with two screws once it is mounted to a Mini-TiltScreen
touch panel (Figure 30). Refer to the Black/White Mini-Touch Panels (Firmware ver-
sion G3 or higher) instruction manual for more information on Mini-TiltScreens. To
install the WAV-PKM, perform the following steps:

Figure 30

WAV-PKM mounting screws

Figure 31

Removing the mini-touch panel
rear connector cover

Mini-

1. Remove the mini-touch panel rear connector cover by placing your thumb on

the mini-touch panel rear housing, and your index finger under the center of the
rear connector cover as shown in Figure 31.

Thumb
position

Connector
cover

28 Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

Index finger goes

2. Press down with your thumb, and at the same time, lift up with your index fin-

ger. The cover will pop loose from the mini-touch panel housing.

WAVE 2
Mini-touch panel

Connector

Retaining screws

Battery cover

Flat washers

cover

Catch release point

Battery tray

Note

until after installation.

PKM installation

use.

The WAV-PKM top cover is
not attached to the WAV-PKM

Figure 32

WAV-

3. Insert the WAV-PKM connector cable into the connector on the rear of the mini-

touch panel.

4. Position the WAV-PKM onto the rear of the control panel, aligning the

WAV-PKMs screw holes with the mini-touch panel's screw holes. Then, using a
Phillips screwdriver, secure the WAV-PKM to the control panel with two screws
and two flat washers (Figure 32).

5. Position the WAV-PKM top cover on the unit and slide it toward the mini-touch

panel until you hear a click, indicating that the cover is latched by the mini­touch panel catch (Figure 32).

Catch for retaining
WAV-PKM battery

WAV-PKM

Note
The WAV-BP or WAV-BPM

battery must be charged for a
minimum of 4-hours before

-Way Wireless Accessories and Adapters for Touch Panels Installation 29

WAV-PKM Battery Replacement

To install or remove the WAV-PKM rechargeable battery, follow the steps below.

Caution

in damage to the co

tions.

Battery and battery clip

tery.

Battery clip

Battery

When disconnecting the bat­tery, do not pull the battery
connector clip off the battery
by pulling on the wires. Pulling
the clip by the wires will result

nnec

Caution

Keep the following important
safety considerations in mind
when using the WAV-BP and
WAV-BPM batteries:

• Do not incinerate.

• Do not directly connect the

negative and positive ter­minals.

• Do not use with battery
chargers other than the
WAV-PK and WAV-PKM.

Figure 33

1. Depress the catch release point on the WAV-PKM top cover where it joins the

mini-touch panel (Figure 32).

2. While pressing downward, slide the top cover rearward and lift upward from

the unit.

3. Lift the battery from the battery tray (Figure 33), grasp the plastic connector clip,

and slide the connector clip off the battery.

4. Position the battery clip on the battery terminals (Figure 33) and make sure that

the clip snaps into place

5. Place the battery on its side in the battery tray with the wires and battery clip

facing the mini-touch panel.

6. Position the top cover over the unit and slide it forward until it clicks into place

and is held securely.

Warning

Do not drop or subject the bat­tery to strong physical shock.

Do not use battery to power
equipment other than the
WAV-PK or WAV-PKM.

Do not use the battery below

-10°C (15°F) or above +40°C
(105°F). If the temperature
exceeds this upper limit, a
safety device automatically
prevents operation of the bat-

To maximize the recharge life of the battery, do not completely discharge the bat­tery, and recharge the battery immediately after use.

30 Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

-

+

rear panel

rear panel

–

–

Figure 34

Single WAV-PM installation

Installing the WAV-PM

WAV-PM WaveLink Power Modules can be used singly or daisy chained for opera­tion with a touch panel. A WAV-PM can be configured for two different hardware
configurations, as described in the following paragraphs.

Single WAV-PM module

When using a single WAV-PM to power a WAV-LNK, see Figure 34 for connections.

+
12 VDC

WAV-PM

WAV-LNK

+
12 VDC

12VDC

PWR

-Way Wireless Accessories and Adapters for Touch Panels Installation 31

Multiple WAV-PM modules

Multiple WAV-PM modules

connector for charging.

WAV-LNK

WAV-PM

If you are using multiple WAV-PM modules, connect them as shown in Figure 35.

Figure 35

Note

When using multiple WAV-PM
modules, each WAV-PM must
have its own power supply
(PS4.2) plugged into the PWR

WAV-PM WAV-PM

To

WAV-PM

From

32 Installation WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Firmware socket

Antenna

AXlink connector

Alignment slot

Figure 36

AXR-WAVES circuit board
firmware socket

Firmware Upgrades

Overview

Firmware upgrades allow you to install the latest available operating system for
your AXR-WAVES or Wave Packs. This section provides the information required
for removing an old firmware integrated circuit (ICs) and installing a new firmware
upgrade IC.

You will need a Phillips screwdriver and a non-conducting flat-blade tool to slip
under the installed firmware IC to lift it up and out of the IC socket.

AXR-WAVES Server Firmware

Upgrade of the AXR-WAVES firmware is accomplished by following the procedures
below and as shown in Figure 36.

1. Disconnect the AXlink connector from the rear of the AXR-WAVES housing.

2. Using a small Phillips-head screwdriver, remove the two screws on each side of

the AXR-WAVES housing cover.

-Way Wireless Accessories and Adapters for Touch Panels Firmware Upgrades 33

Caution

mounted on the circuit board.

not used.

Ground yourself before touch­ing anything within the AXR­WAVES housing. If your body
retains any static electrical
charge and you touch the cir­cuit board, severe damage will
occur to the components

3. Remove the cover by lifting up while tilting the rear of the cover forward at the

same time.

4. Using a non-conducting flat blade tool, pry the firmware chip from its socket by

placing the non-conducting tool between the firmware chip and its mounting
socket.

5. After removing the existing firmware chip, position the new firmware chip in

the mounting socket. Ensure the alignment slots (on the firmware chip and the
socket) are aligned (see Figure 36). Then apply sufficient pressure to the chip to
seat it in the socket.

6. Replace the AXR-WAVES housing cover back on the housing and secure the

cover with the four screws removed in step 1.

WAV-PK Battery Pack Firmware

Perform the following to replace the WAV-PK firmware IC.

1. Remove the WAV-PK battery cover by pressing outward on each of the battery

cover release tabs while lifting upward and backward at the same time (see
Figure 29).

2. Grasp the battery and lift it from the battery compartment. Then, pull the bat-

tery clip from the battery.

Caution
Use extreme care when prying

the firmware chip from its strip
sockets. The firmware chip sits
on top of another integrated
circuit and you may damage
the lower circuit or destroy
circuit board traces if care is

3. Turn the WAV-PK upside down and remove the four screws (Figure 37) holding

the bottom cover to the top cover.

4. Remove the bottom cover by lifting up and forward at the same time (Figure 37),

as the arrow (

á) shows. This will allow the bottom cover to clear the Wakeup

button.

5. Lift the main circuit board and the connector board from the WAV-PK housing

and turn them over (when the bottom cover is first removed, you are looking at
the bottom of the main circuit board and it must be flipped).

6. Refer to Figure 37 for component location, then disconnect the antenna from the

receiver/transmitter module, allowing unrestricted access to the firmware chip.

7. Using a non-conducting, flat-blade tool, pry the firmware chip from the strip

sockets. See arrow (

á) for the position and direction placement for your non-

conducting pry tool.

34 Firmware Upgrades WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 37

nent location

Wakeup button

AXlink connector

Screws

Wakeup button

Antenna

Bottom view-front

Rear

Connector board

AXlink connector

remove bottom cover

(IC) socket strips

Receive/transmit module

To rear

notch indicator

WAV-PK bottom cover remo­val and circuit board compo-

Lift up and to the rear
at the same time to

Trace alignment

Under
and
up

Integrated circuit

8. After removing the old firmware chip, position the new firmware chip on the

socket strips with the alignment notch over the top of the notch indicator on the
circuit board trace.

9. After positioning the firmware chip in the socket strips, apply sufficient down-

ward pressure to seat the chip in the socket strips.

-Way Wireless Accessories and Adapters for Touch Panels Firmware Upgrades 35

WAV-PKM Battery Pack

Firmware IC location

U4 2 3 1 BT+ - SOP+VI

GN

Antenna

Receive/transmit module

Screws

Connector wiring (4-pin connector)

Rear

bottom view

Circuit board component side (top)

Alignment notch

Forward

Perform the following steps to replace the WAV-PKM firmware IC.

1. Remove the WAV-PKM from the touch panel and turn it upside down. Then,

using a Phillips-head screwdriver, remove the two screws holding the bottom
cover to the unit housing (Figure 38).

2. After removing the two bottom cover screws, slide the bottom cover forward

while lifting the bottom cover rear edge upward at the same time.

Figure 38

WAV-PKM firmware IC loca­tion

WAV-PKM

36 Firmware Upgrades WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Caution

board.

Discharge any static electricity
that you may have in your
body to prevent possible dam­age to the WAV-PKM circuit

3. After the bottom cover has been removed, lift the circuit board from the unit

housing, then turn the circuit board over and place it on a flat surface with the
component side up.

4. Using a small, flat, non-conducting tool, pry the firmware IC from the IC socket.

5. Position the new firmware chip in the circuit board IC socket and firmly press

the IC into the socket.

6. Reassemble the WAV-PKM by performing the reverse of steps 1 through 3.

-Way Wireless Accessories and Adapters for Touch Panels Firmware Upgrades 37

38 Firmware Upgrades WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 39

-WAVES server

AXR

Specifications

AXR-WAVES

Figure 39 shows the AXR-WAVES. The specifications are in Figure 40.

Figure 40

AXR-WAVES specifications

AXR-WAVES specifications

Power requirement
Power consumption
Operating frequency
Indicators

Connector
Enclosure
Weight
Dimensions

12 VDC
100 mA

2.4 GHz (digital spread spectrum)

• AXlink LED

• STATUS LED

• RX LED

4-pin AXlink captive wire connector
Metal with black matte finish

1.4 lbs (0.6 kg)

1.5" x 5.5" x 6.5" (38 mm x 140 mm x 165 mm)

-Way Wireless Accessories and Adapters for Touch Panels Specifications 39

Figure 41

battery type, see Figure 15.

WAV-PK wireless power pack

WAV-PK

Figure 41 shows the WAV-PK. The specifications are in Figure 42.

Figure 42

WAV-PK specifications

Note
For more information on the

charge cycles available for this

WAV-PK specifications

Power requirement
Operating frequency
Connector
Enclosure
Battery
Weight
Dimensions

12 VDC

2.4 GHz (digital spread spectrum)
4-pin

Molded black matte plastic
Lead-acid

2.4 lb (1.1 kg)

2.0" x 7.5" x 5.5" (51 mm x 190 mm x 140 mm)

40 Specifications WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 43

PKM specifications

battery type, see Figure 15.

WAV-PKM wireless power
pack

WAV-PKM

Figure 43 shows the WAV-PKM. The specifications are in Figure 44.

Figure 44

WAV-

Note
For more information on the

charge cycles available for this

WAV-PKM specifications

Power requirement
Operating frequency
Connector
Enclosure
Battery
Weight
Dimensions

12 VDC

2.4 GHz (digital spread spectrum)
4-pin
Molded black matte plastic
Lead-acid

2.0 lb (0.9 kg)

2.3" x 7.0" x 5.0" (57 mm x 178 mm x 127 mm)

-Way Wireless Accessories and Adapters for Touch Panels Specifications 41

WAV-BP and WAV-BPM Batteries

mediately after use.
specifications

Figure 45 shows the WAV-BP and WAV-BPM batteries. Figure 46 shows the specifi­cations.

Figure 45

WAV-BP and WAV- BPM bat­teries

Note

To maximize the recharge life
of the battery, do not com­pletely discharge the battery,
and recharge the battery im-

Figure 46

WAV-BP and WAV-BPM

WAV-BP and WAV-BPM specifications

Battery voltage
Type
Amp hour (Ah):

WAV-WP
WAV-BPM

Weight:

WAV-BP
WAV-BPM

Dimensions:

WAV-BP
WAV-BPM

Model number:

WAV-PK
WAV-PKM

12 VDC
Sealed lead acid

2.3 Ah

2.0 Ah

22.8 oz (635 gm)

20.0 oz (590 gm)

2.4" x 7.2" x 0.9" (61 mm x 183 mm x 24 mm)
2,6" x 5.6" x 0.9" (65 mm x 143 mm x 24 mm)

WAV-BP
WAV-BPM

WAV-BP

WAV-BPM

42 Specifications WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 47

WAV-LNK WaveLink

WAV-LNK WaveLink

Figure 47 shows the WAV-LNK transceiver and Figure 48 shows the specifications.

Figure 48

WAV-LNK specifications

WAV-LNK specifications

Power requirements
Power consumption
RF Frequency
Enclosure
Connector
Enclosure
Weight
Dimensions

12 VDC
100 mA

2.4 GHz digital spread spectrum
Metal with black matte finish
4-pin AXlink captive wire connector
Metal with black matte finish

1.4 lbs (0.6 kg)

1.5" x 5.5" x 6.5" (38 mm x 140 mm x 165 mm)

-Way Wireless Accessories and Adapters for Touch Panels Specifications 43

Figure 49

WAV-PM Power Module

WAV-PM Power Module

Figure 49 Shows the WAV-PM Power Module and Figure 50 shows the specifica­tions.

Figure 50

WAV-PM specifications

WAV-PM specifications

Output voltage
Output current
Input voltage
Recommended power supply
Weight
Dimensions
Enclosure
Connectors

Options

12 VDC

3.0 AMP maximum
12 VDC
PS4.2 (4.2 A)

3.3 lbs (1.5 kg) with battery

1.5" x 5.5" x 9.5" (38 mm x 140 mm x 191 mm)
Metal with black matte finish

• One 2-pin PWR connector

• One 2-pin IN connector

• One 2-pin OUT connector

• 12 VDC power supply

• AC-RK Accessory Rack Kit

44 Specifications WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

Figure 51

U.S. Sales and Support Team
map

Contacting Sales and Technical Support

Overview

Customer service and satisfaction is our highest priority here at Panja Incorporated.
If you are experiencing any problems or have a question about your product, please
contact Technical Support or your regional Sales and Support Team for assistance.

U.S. Sales and Technical Support Teams

To identify your regional Sales and Support Team, refer to the map shown in
Figure 51.

Figure 52 and Figure 53 lists contacts U.S. Sales and Support teams by region.

Figure 52

U.S. Sales and Support Teams

U.S. Sales and Support Teams

U.S. Team Telephone Fax E-mail

West Team 800-552-6955 972-907-6222 [e-mail]
Mid-West Team 800-852-6985 972-907-6224 [e-mail]
South Team 800-752-6975 972-907-6220 [e-mail]
East Team 800-462-6946

215-657-8799

[e-mail]

-Way Wireless Accessories and Adapters for Touch Panels Contacting Sales and Technical Support 45

Figure 53

Other Panja contacts: Special
Projects, Synergy and Interna­tional Team contacts

Other Panja contacts

Telephone Fax E-mail

Special Projects 800-452-6945 972-907-6200 [e-mail]
Synergy 800-952-6995 972-644-1291 [e-mail]
International Team [phone] or

[phone]

[phone] [e-mail]

Panja International Offices

Figure 54 lists Panja International offices.

Figure 54

Panja International Offices

Panja International Offices

Telephone Fax

Panja Singapore [phone] [phone]
Panja Canada -

Calgary

Panja Canada ­ Toronto

Panja Mexico [phone] [phone]

[phone]
[phone]
[phone]
[phone]

[phone]

[phone]

Technical Support

Panja, Inc. provides technical support by telephone, fax, E-mail, or bulletin board
system (BBS). For the fastest possible service, please have the following information
ready, or provide it in your fax or E-mail message:

• Your name, company name, mailing address, and telephone number

• The name of your authorized Distributor or Dealer

• Dealer ID

• Job Title

• Purchase Order #

• Sales Order #

In addition to the general information listed above, it is necessary for your Technical
Support representative to know the nature of your service problem. The more in­formation you provide initially, the faster your representative can resolve the prob­lem. With this in mind, please have the following information at hand.

46 Specifications WAVE 2-Way Wireless Accessories and Adapters for Touch Panels

WAVE 2

• If you are having a problem with hardware  identify the equipment/

firmware version you are using, what you were doing when the problem
occurred, and any troubleshooting you've tried (if any).

• If your problem is with a software program  identify the program you

are using and the version number, the operating system on your PC, what
you were doing when the problem occurred, and any troubleshooting
you've tried (if any).

Figure 55 lists the contact numbers for Technical Support

Figure 55

Technical Support

Technical Support

Telephone Fax

U.S. and Canada (Dallas Office) 800-932-6993 972-907-6214
U.S. East Coast region (Philadelphia office) 800-462-6946 215-643-2808

215-657-8799

Technical Support BBS 972-907-2884 bbs.panja.com

-Way Wireless Accessories and Adapters for Touch Panels Contacting Sales and Technical Support 47

042-004-2307 03/00 ©2000 Panja Inc. All rights reserved.

The Panja logo is a registered trademark of Panja, Incorporated. All other
trademarks contained in this document are the properties of their respec­tive owners. Panja, Incorporated reserves the right to alter specifications
without notice at any time.

11995 Forestgate Drive 972/644-3048

Dallas, Texas USA 75243 Fax [phone]

Dallas Los Angeles Philadelphia Calgary Toronto Mexico City Singapore

●

800/222-0193

●

www.panja.com