AMX NMX-DEC-N2322 Users Manual

INSTRUCTION MANUAL

N2300 SERIES N2312 ENCODERS/N2322 DECODERS
DIGITAL MEDIA DISTRIBUTION & SWITCHING SOLUTION

NMX-ENC-N2312, NMX-DEC-N2322

IMPORTANT SAFETY INSTRUCTIONS

1. READ these instructions.

2. KEEP these instructions.

3. HEED all warnings.

4. FOLLOW all instructions.

5. DO NOT use this apparatus near water.

6. CLEAN ONLY with dry cloth.

7. DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.

8. DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.

9. DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.

11. ONLY USE attachments/accessories specified by the manufacturer.

12. UNPLUG this apparatus during lightning storms or when unused for long periods of time.

13. REFER all servicing to qualif ied service personnel. Servicing is required when the apparatus has been damaged in any way, such as
power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been dropped.

14. DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on
the apparatus.

15. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.

16. Where the mains plug or an applianc e coup ler is u sed as the disc onnect device, the disconnect de vice shall remain readily operable.

17. DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of suff icient magnitude to constitute a risk of electrical shock to persons.

ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside
source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.

WARNING: To reduce the risk of f ire or electrical shock, do not expose this apparatus to rain or moisture.

WARNING: No naked flame sources - such as candles - should be placed on the product.

WARNING: Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.

WARNING: To reduce the risk of electric shock, grounding of the center pin of this plug must be maintained.

COPYRIGHT NOTICE

AMX© 2016, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed
extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial
law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as
icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.

LIABILITY NOTICE

No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this
publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information
contained herein. Further, this publication and features described herein are subject to change without notice.

AMX WARRANTY AND RETURN POLICY

The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

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N2312/N2322 User Manual

ESD WARNING

To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before
touching any internal materials.

When working with any equipment manufactured with electronic devices, proper ESD grounding procedures must be
followed to make sure people, products, and tools are as free of static charges as possible. Grounding straps, conductive
smocks, and conductive work mats are specifically designed for this purpose.

Anyone performing f ield maintenance on AMX equipment should use an appropriate ESD f ield service kit complete with at
least a dissipative work mat with a ground cord and a UL listed adjustable wrist strap with ano ther ground cord.

WARNING: Do Not Open! Risk of Electrical Shock. Voltages in this equipment are
hazardous to life. No user-serviceable parts inside. Refer all servicing to qualified
service personnel.
Place the equipment near a main power supply ou tlet and make sure that you can
easily access the power breaker switch.

WARNING: This product is intended to be operated ONLY from the voltages listed on the back panel or the recommended, or
included, power supply of the product. Operation from other voltages other than those indicated may cause irreversible
damage to the product and void the products warranty. The use of AC Plug Adapters is cautioned because it can allow the
product to be plugged into voltages in which the product was not designed to operate. If the product is equipped with a
detachable power cord, use only the type provided with your product or by your local distributor and/or retailer. If you are
unsure of the correct operational voltage, please contact your local distributor and/or retailer.

FCC AND CANADA EMC COMPLIANCE INFORMATION:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Approved under the verification provision of FCC Part 15 as a Class A Digital Device.
Caution: Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate this
devi ce.
CAN ICES-3 (B)/NMB-3(B)

EU COMPLIANCE INFORMATION:

WEEE NOTICE:

Eligible to bear the CE mark; Conforms to European Union Low Voltage Directive 2006/95/EC; European Union EMC Directive
2004/108/EC; European Union Restriction of Hazardous Substances Recast (RoHS2) Directive 2011/65/EU.

You may obtain a free copy of the Declaration of Conformity by visiting http://www.amx.com/techcenter/certifications.asp

This appliance is labeled in accordance with European Directive 2012/19/EU concerning waste of electrical and electronic
equipment (WEEE). This label indicates that this product should not be disposed of with household waste. It should be
deposited at an appropriate facility to enable recovery and recycling.

.

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N2312/N2322 User Manual

Table of Contents

Chapter 1: Introducing Your New N2300 Series Devices ..................................................... 6

Product Overview................................................................................................................................................... 6

Hardware Overview................................................................................................................................................ 6

Chapter 2: Installing and Configuring Your AV Equipment .................................................. 9

Installation Overview ............................................................................................................................................. 9

Mounting Options ............................................................................................................................................... 10

Surface and Wall Mounting ......................................................................................................................... 10

Rack Mounting ............................................................................................................................................. 10

Step-by-Step Installation Instructions.............................................................................................................. 12

How IP Address Changes Affect Unit Control ............................................................................................ 17

Changing IP Addresses ............................................................................................................................... 18

Option 1: Assigning IP Addresses Individually (using the Settings page) ............................................... 18

Option 2: Assigning IP Addresses to Multiple Units (using CSV files) ...................................................... 18

Switching and Scaling Options........................................................................................................................... 20

Seamless Switching ..................................................................................................................................... 20

Control Options................................................................................................................................................... 21

Primary Control Options.............................................................................................................................. 21

N-Command Controllers.............................................................................................................................. 21

Third-Party Controllers ............................................................................................................................... 21

N-Act | On-Board, Built-In Control ............................................................................................................. 21

N-Touch | IP Wall Controller....................................................................................................................... 21

NetLinx ......................................................................................................................................................... 21

KVM Configuration............................................................................................................................................... 22

Basic Setup ................................................................................................................................................... 22

Chapter 3: Encoder Configuration Options ......................................................................... 23

Settings Page ...................................................................................................................................................... 24

Device Settings Section ....................................................................................................................................... 25

Advanced Settings............................................................................................................................................... 26

Network Setup Section........................................................................................................................................ 28

Status Section...................................................................................................................................................... 29

Software Section................................................................................................................................................. 30

Change Web Password ....................................................................................................................................... 30

HostPlay Page ..................................................................................................................................................... 31

N-Act Page ........................................................................................................................................................... 32

Serial Page ........................................................................................................................................................... 33

IR Page ................................................................................................................................................................ 34

Logs Page............................................................................................................................................................ 34

Security Page ....................................................................................................................................................... 35

EDID Page............................................................................................................................................................. 35

LLDP Page ........................................................................................................................................................... 37

NetLinx Page ....................................................................................................................................................... 37

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N2312/N2322 User Manual

Chapter 4: Decoder Configuration Options ........................................................................ 39

Settings Page ...................................................................................................................................................... 40

Device Settings Section ...................................................................................................................................... 41

Advanced Settings.............................................................................................................................................. 42

Network Setup Section....................................................................................................................................... 45

Status Section..................................................................................................................................................... 46

Software Section................................................................................................................................................. 47

Change Web Password ....................................................................................................................................... 47

Wall Page............................................................................................................................................................. 48

LocalPlay Page .................................................................................................................................................... 49

N-Act Page .......................................................................................................................................................... 50

Serial Page .......................................................................................................................................................... 51

IR Page ................................................................................................................................................................. 52

Logs Page............................................................................................................................................................. 52

Security Page ....................................................................................................................................................... 53

EDID Page............................................................................................................................................................. 53

LLDP Page ........................................................................................................................................................... 54

NetLinx Page ....................................................................................................................................................... 54

Chapter 5: Troubleshooting ................................................................................................ 56

Series Default Local/Host Play Troubleshooting Screens ................................................................................ 57

Appendix A: NetLinx Control ................................................................................................ 59

Introduction ......................................................................................................................................................... 59

Common Applications.......................................................................................................................................... 59

NetLinx Configuration Using the Unit’s Webpage.............................................................................................. 59

Batch Configurations Using N-Able ................................................................................................................... 60

Native Commands Port 1 ................................................................................................................................... 61

IR/Serial Send Commands Port 3....................................................................................................................... 63

Pass Through Commands ................................................................................................................................... 63

IR Port 2 .............................................................................................................................................................. 64

Serial Port 3 ........................................................................................................................................................ 64

Appendix B: Minimum Network Requirements .................................................................... 65

Introducing Your New N2300 Series Devices

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N2312/N2322 User Manual

2 4 5

1) USB Mini-B Port

2) Device Reset Button

3) IR Emitter Input Connection

4) Device ID Discovery Button

5) Power/Status Indicators

1 3

9

1) 12VDC Input (not needed with PoE)

2) Status Indicators

3) RJ45 Auto-Sensing Gigabit Ethernet Switch Port — PoE

4) RJ45 Auto-Sensing Gigabit Ethernet Switch Port

5) IR Emitter Output Connection

6) RS232 Connection

7) Analog Audio Input

8) Passthru HDMI Video Out

9) HDMI Video Input

10) DB-15 Analog Input

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Introducing Your New N2300 Series Devices

Product Overview

The N2300 AV over IP Series belongs to the N-Series product family from AMX and consists of N2312 Encoders and N2322
Dec ode rs. This series provi des a flexible, feature-rich, and simple-to- deploy digit al medi a distribu tion and sw itching solution that
can be used in 4K applications with resolutions up to 4096x2160, with support for HDCP 2.2. This motion-based wavelet codec
solution delivers video with nearly imperceptible latency at an incredibly low 200 Mb/s bandwidth allowing 4K distribution over
standard gigabit Ethernet networks.
Any source can be sent to one or more displays by routing through layer-2/layer-3 switches usin g standard Cat5e cable. Standard
features include input scaling, bi-directional serial, IR, embedded 7.1 audio, and KVM-over-IP extension. Card versions compatible
with the N-Series N9206 card cage are available for high-density applications.
Features include:

Design flexibility allows you to start as small as 1x1 and grow the system in increments of single sources and devices by

sim ply adding additi onal Enc oders and Dec oders.

Input and output scaling performed in Encoders or Decoders for maximum flexibility.

Power over Ethernet (PoE) eliminates the need for a local power supply and speeds installation. Units can still be powered

locall y by 12 VDC. T his allows easy r ack-m ountable, high-densi ty installations.

Infrared (IR) emitter connection allows control o f lo w-cost, IR-only display devices.

Fast install with Phoenix connectors for power, IR, RS232 serial, and analog audio interfaces.

Pass-through HDMI interface allows easy installation with local display, such as desktop PC applications.

USB-A and USB-B connections for KVM applications.

Native NetLinx support provided. NetLinx Studio will easily recognize the device.

Hardware Overview

Refer to the following figures (front and rear panel drawings of these devices) and the Front and Rear Panel Descriptions table on
page 7 for hardware details.

FIG. 1

N2312 Encoder Front Panel

FIG. 2 N2312 Encoder Rear Panel

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N2312/N2322 User Manual

FIG. 3 N2322 Decoder Front Panel

2 4 5

1) USB Standard-A Ports

2) Device Reset Button

3) IR Emitter Input Connection

4) Device ID Discovery Button

5) Power/Status Indicators

1 3

1) 12VDC Input (not needed with PoE)

2) Status Indicators

3) RJ45 Auto-Sensing Gigabit Ethernet Switch Port — PoE

4) RJ45 Auto-Sensing Gigabit Ethernet Switch Port

5) IR Emitter Output Connection

6) RS232 Connection

7) Analog Audio Output

8) HDMI Video Output

1 2 3 87654

Introducing Your New N2300 Series Devices

FIG. 4 N2322 Decoder Rear Panel

Front and Rear Panel Descriptions

Front Panel

USB Mini-B port For KVM support. Connects the Encoder to the computer to be controlled.

USB Standard-A port (x2) For KVM support. Connects the Decoder to keyboard and/or mouse.

RESET button Recessed pushbutton. Press to initiate a “warm restart” which causes the processor to reset, but not lose

IR In port 3-pin terminal Phoenix connector. Provides infrared (IR) input only and passes signal back to the

ID button Recessed pushbutton. Press to send notif ication ou t on the network to identify the unit (the notif ication

POWER LED On solid (green) when operating power is supplied (via PoE or local power supply). This activity is also

STATUS LED On flashing (green) when there is software activity. This activity is also shown by the STAT LED on the rear

Rear Panel

+12V 2A 12 Volt DC power input.

PWR LED Same as POWER LED described above.

HDMI LED On (green) when an HDMI connection exists.

STAT LED Same as STATUS LED described above.

STRM LED On (green) when the unit is streaming video.

P0 POE 8-wire RJ45 female.

P1 8-wire RJ45 female.

power. A reset does NOT affect the current settings.

connected Encoder/Decoder (33-60 kHz; typically 39 kHz). IR receiver required (not included).

causes a pop-up dialog in N-Able and N-Command). Press and hold for 30 seconds to initiate a factory
restore.

shown by the PWR LED on the rear panel.

panel.

10/100/1000 Mbps 10/100/1000Base-T auto-sensing gigabit Ethernet switch port.
Provides both the network connection and the power to the Encoders and Decoders.

10/100/1000 Mbps 10/100/1000Base-T auto-sensing gigabit Ethernet switch port.
OR
1G SFP port which accepts compatible f iber transceivers or direct attach cables (copper or fiber).

Modules sold sep arately.

Introducing Your New N2300 Series Devices

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N2312/N2322 User Manual

Front and Rear Panel Descriptions (Cont.)

IR OUT 2-pin terminal Phoenix connector. Provides IR output only (33 to 60 kHz; typically 39 kHz). An IR emitter

RS232 3-pin terminal Phoenix connector which provides a serial control interface. Full duplex communication.

AUDIO 5-pin terminal Phoenix connector which provides user-selectable balanced/unbalanced, dedicated audio

HDMI IN HDMI video input (Encoders).

HDMI OUT HDMI video output (Decoders). Passthru HDMI video (Encoders).

VGA IN DB-15 analog input. Allows for the use of analog video sources.

is necessary (not included).

Available terminal speed settings: 1200 to 115200 baud rate.

input (for Encoders) and output (for Decoders).

*Applies to Encoders only.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

Installing and Configuring Your AV Equipment

This chapter provides an installation overview as well as a detailed step-by-step process for installation. If you encounter any
problems, refer to the Tro ub le sh oo ti n g

Installation Overview

The N2300 Encoders and Decoders have multiple configuration and installation options. For basic installation guidelines, see the
table below. For more detailed instructions, refer to Step-by-Step Installati on Instruc tion s

Basic Installation Guidelines

Connections Options

Power Power over Ethernet (PoE): Connect the unit’s P0 port to an active, PoE-enabled network switch.

External power supply: If not using PoE for power, connect a 12V regulated power supply (part number N9312) to the

unit’s two-pin terminal block plug connector labeled +12V 2A.

Network PoE units: If using PoE to power the unit, you should already have a network connection.

Externally powered units: If no t using PoE, connect either the P0 or P1 port to the network using the appropriate

cable.

Daisy-chain conf iguration: Once network connection is established to one unit, you can daisy-chain additional units by
connecting Ethernet cables between devices using their P0 and/or P1 ports. Keep in mind that the number o f units
supported in this configuration is limited by bandwidth (total aggregate streams must be less than 1 Gb/s).

NOTE: PoE power is only supplied to the unit connected directly to the network. All other units in the daisy-chain must

have an external power supply.

Video N2312 Encoders

•For video encoding of a digit al source, connect the source to the Encoder’s HDMI IN port using a video cable with an

HDMI connector (or adapter).

• For vi deo encoding o f an analog source, connect the source to the Encoder’s VGA IN port using a video cable with a

VGA connector (or component adapter).

• For local viewing of pass thru video, connect a digital display to the Encoder’s HDMI OUT port using a video cable

with an HDMI connector (or adapter).

N2322 Decoders

• For video decoding, connect a digital display to the Decoder’s HDMI OUT port using a video cable with an HDMI

connector (or adapter).

Audio N2312 Encoders

• For audio encoding, connect a line level analog audio source to the Audio input terminal block plug connector, or

• Use the HDMI audio embedded with the source connection.

NOTE: Unit will not pass audio from the analog AUDIO input through the pass thru (HDMI OUT) port.

N2322 Decoders

• For audio decoding, connect a line level analog audio device to the Audio output terminal block plug connector, or

• Send the HDMI embedded audio to a connected display’s speakers.

NOTE: When the unit is not in use, remove the power cable and disconnect any other cables (e.g., Ethernet, audio, video) connected to
the Encoders and Decoders.

section on page 56 for help.

on page 12.

Acceptable Input/Output Types

N2312 Encoder - Input

Digital HDMI - Native connection. No adapter necessary.

DVI - Appropriate passive adapter required.
DisplayPort- Appropriate passive adapter required.

Analog VGA - Native connection. No adapter necessary.

Component- Appropriate passive adapter required.
RGBHV- Appropriate passive adapter required.

N2322 Decoder - Output

Digital HDMI - Native connection. No adapter necessary.

DVI- Appropriate passive adapter required.
DisplayPort - Appropriate ACTIVE adapter required. The N2322 will not output DisplayPort through a passive adapter.

NOTE: For all other input/output types, an active adapter is required.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

Mounting Options

The N2300 units are available in stand-alone and card versions. The stand-alone version can be free standing, surface mounted,
wall mounted, or rack mounted. All cards must be rack mounted using the N9206 Card Cage (sold separately).

Surface and Wall Mounting

To mount your N2300 stand-alone unit to a flat surface or wall, follow these steps:

1. Remove the four screws from the bottom of the unit and use them to attach the mounting wings (not included in shipment -

part number N9101). See Figure 5

2. Place the unit against the solid surface to which you want it mounted.

3. Using standard hardware, attach the unit through each of the slots of the newly-attached mounting wings.

4. Connect the appropriate cables necessary for your application. Refer to the sections : Connecting Decoders to the Network

page 14 and : Connecting Encoders to the Network and Configuring Stream Settings on page 15 for more information on these

connections.

.

on

Installing Mounting Wings

FIG. 5

Rack Mounting

N2300 Series Stand-Alone Units

A Rack Shelf (part number N9102) accommodates up to two stand-alone N-Series Encoders or Decoders, side by side (mix and
match).

FIG. 6

Rack Mounting Stand-Alone Units

N2300 Series Cards

A Card Cage (part number N9206) accommodates up to six N-Series Encoder/Decoder cards (mix and match). The 12V power
supply of the N9206 is the primary power source for the installed cards. If the 12V power supply fails or is unplugged, the cards
will power down, detect PoE (if provided by switch) and restart normally using PoE. This usually results in a power loss of about one
to two seconds. The unit then reboots (which takes another one to two minutes).

To rack mount N2300 Series cards into the N9206 Card Cage, follow these steps:

1. Gently slide the card into cage slot. Make sure the card is properly aligned with guides. The card’s front LED indicators should

align with holes in the cage’s faceplate. See Figure 7

.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

FIG. 7 Rack Mounting Cards

2. Align the thumb screw on back plate before seating card into cage.

3. Firmly seat the card and tighten the thumb screw by hand to secure card placement.

4. Use one of the six Phoenix connector cables (included in shipment with the Card Cage) to connect the card’s 12VDC input

Phoenix connector to one of the cage’s six 12VDC outputs.

5. Repeat these steps until all cards are properly installed. See Figure 8

FIG. 8

Fully-Populated Card Cage

.

6. For proper airflow, cover any unused card slots with faceplate blanks. Blanks are sold separately (part number N9210).

7. Make sure the Card Cage’s power cord is plugged in for proper cooling.

CAUTION:

Keep the Card Cage’s power cord plugged in at all times so that the internal fans are always running. Not doing so could
void the warranty of the cage and all installed cards. Fans are not powered while in backup PoE power mode. Please remedy power
losses immediately to avoid potential overheating hazards.

NOTE: Mounting accessories are sold separately and are compatible with most N-Series devices. Contact a sales representative or
visit our website for details.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

2. Select Change

adapter settings.

Step-by-Step Installation Instructions

This section provides step-by-step guidance for installing and configuring equipment from the N-Series product family on your
network. The steps provided here assume the following to be true:

1. There are switches operational on the network.

N-Series equipment can operate on many different brands of networking equipment. The network itself need
to

meet certain requirements to be able to support deployment. These instructions assume that you have
purchased and installed a pre-configured switch from AMX or that your existing equipment meets the following
physical and protocol requirements

•

Layer 2 (with IGMP Multicast Protocol), OR Layer 3 (also known as “multi-layer”)

•Gigabit Ethernet

•IGMP Snooping

• IGMP Snooping Querier (which only needs to be enabled o n a single switch within the netw ork)

• Capable of Jumbo Frames (due to frame density)

NOTE: To proceed with this installation, the switches must already be successfully connected to your network. If
needed, refer to your product’s documentation for installation instructions.

Deployment considerations have been made for the addition of high-speed video.

2.

Our Networked AV solutions provide unsurpassed video and audio quality at bandwidths appropriate to any
network segment or link. Matrix switches as large as 1200x800 have been constructed on a house networ

sing N-Series equipment. Alternatively, many customers choose to deploy on physically separate networks in

u
order to use low-cost network appliances but keep video traffic separate from data and voice.

3.

N-Able software has been loaded on the computer you are using to configure the equipment.

From your host computer, download N-Able (our free setup utility software):

PC version - http://www.amx.com/products/N-ABLE-PC.asp

version - http://www.amx.com/products/N-ABLE-MAC.asp

Mac

This software is designed to set up and control the equipment during initial deployment, however, it is not
al

ways the best solution for production-type or primary user control. Refer to Control Options

etails on the available control options.

d

NOTE: For a more detailed requirements list, refer to Appendix B: Minimum Network Requirements

:

on page 21 for

on page 65.

s

k

Step 1: Setting Up Your Host Computer

In order to communicate with N-Series products, your devices must be on the same subnet as the host computer. N2300 units are
shipped in DHCP mode and the IP address will be assigned automatically based on the network DHCP server. If no DHCP server is
found, the unit will use Auto IP mode with a default IP address of 169.254.xxx.xxx.

Before beginning installation, you may need to make some changes to the computer running N-Able. These steps show how this
can be accomplished in a Microsoft Windows environment.

1. From the Start menu, select Control Panel > Network and Sharing Center.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

3. Do uble-click the wired interface
to your AV network, and then
click the Properties button.

4. Scroll down in the list to the

Internet Protocol Version 4
(TCP/IPv4) option. Highlight it

and click the Properties
button.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

5. Enable the Use the following IP
address option, and enter the
static IP address provided to you
by your network administrator.

N2322 Decoder

PoE-Enabled Switch

Network

HDMI Cable

Cat-5 Cable

NOTE: If the computer does not need Internet access, you can simply enter a unique 169.254.xxx.xxx IP address with a 255.255.0.0
subnet mask. Contact your network administrator if you are unsure of how to configure the existing network. N-Series units will not
self-assign in the 169.254.0.xxx range.

NOTE: If the computer has a statically-assigned IP address, click the Advanced button. Then click Add to enter a unique

169.254.xxx.xxx address with a Subnet Mask of 255.255.0.0 and a Default Gateway of 169.254.1.1.

Step 2: Connecting Decoders to the Network

The digital connection from a Decoder HDMI OUT port (female) to a display is accomplished using either a HDMI cable or DVI-D
(th rou gh adapter). N 2300 units support embedded audio input and ou tpu t o n the H DMI po rts; how ever, some display devic es (e.g.,
many monitors) do not support e mbedded audio. When using s uch a disp lay, u se the AUDIO port for separate transmission of
sound and turn HDMI Audio off (on the Settings page) to avoid video display issues.

Power is supplied via a PoE-enabled switch or an external power supply. Refer to the following steps and Figure 9

1. Using a Cat-5 cable, connect your N-Series Decoder’s P0 port to a PoE-enabled switch. This provides both network and power

connection. In non-PoE applications, connect a 12V regulated power supply (N9312) to the two-pin terminal block plug
connector (labeled +12V 2A).

2. Connect the display you would like to use for that Decoder (monitor, projector, etc.) to the Decoder’s HDMI OUT port using

HDMI cable (or DVI through adapter). This must be a digital video connection.

for guidance.

an

FIG. 9

Decoder Connections

3. Repeat Steps 1 and 2 until all Decoders are installed on the network.

Installing and Configuring Your AV Equipment

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N2312/N2322 User Manual

4. Once the Decoders and displays are connected and powered up, the LocalPlay screen appears on the displays.

NOTE: If the LocalPlay screen does not appear, refer to the chapter Troubleshooting

NOTE: In order for the unit to receive PoE, it must be connected to a switch or other equipment that has a PoE PSE (Power Sourcing

Equipment) port. PoE does not pass through the daisy chain (P1) port.

CAUTION:

use only.

Do not run wiring that is connected to a PoE PSE port outside of the building where the PSE resides. It is for intra-building

on page 56 for more guidance.

Step 3: Connecting Encoders to the Network and Conf iguring Stream
Settings

1. Using a Cat-5 cable, connect your N-Series Encoder’s P0 port to a PoE-enabled switch. In non-PoE applications connect a 12V
regulated power supply (N9312) to the two-pin terminal block plug connector (labeled +12V 2A).

NOTE: In order for the unit to receive PoE, it must be connected to a switch or other equipment that has a PoE PSE port.

2. In N-Able, select the Unit Management tab and click the Auto Discover button (if the table has not already populated itself
with the installed units). See Figure 10

.

FIG. 10

3. Find your Encoder in the list. N2300 units are displayed on the following tabs:

NOTE: If using multiple Encoders in your set up, it is important to plug in and configure one Encoder at a time
configured to use stream 2300. As you add Encoders to the network, you will need to set them up to use different streams.

Unit Management Page

• Unit Management tab — N2300 units have N2300 Encoder/Decoder listed in their Ty pe fields.

• Video Matrix tab — N2300 units are found on the N2300 sub-tab (as shown in Figure 11

).

. All Encoders come pre-

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N2312/N2322 User Manual

Encoders are listed across
the top of the page.

Decoders are listed down the
left side of the page.

Red Text - No video source (Encoder) or no display (Decoder).

Red Exclamation Point (!) - N-Able cannot communicate with device.

Gray Text - Video network transmit for this unit is disabled.

Black Text - Unit is in live play mode.

Blue Text - Unit is playing locally-stored content.

FIG. 11 Video Matrix Page

4. Double-click the Encoder ’s name in the list. T he Login page is displayed (see Figure 12). If prompted, use the following default
login credentials to log in for the first time. These can be changed later on the Settings page.
Default username: admin
Default password: password

FIG. 12

Login Page

NOTE: The Login page is only displayed if N-Able's stored username/password does not match the unit's username/password. A
default system will match.

5. The Settings page is displayed (see Figure 13

).

6. Change the St ream setting. We recommend setting Stream to a number between 2 and 254 (it is required that the number be
less than 32,512).

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FIG. 13 Changing Stream Setting

7. Repeat these steps until all Encoders are connected to the network and configured with an appropriate Stream number.

NOTE: Each Encoder’s Stream number must be unique to all other Encoders on the network.

NOTE: Screen-by-screen descriptions of the web interface options are provided for your reference in the Encoder Configuration

Options section on page 23 and the Decoder Configuration Options section on page 39.

Step 4: Conf iguring Decoder and Encoder IP addresses (if needed)

By default, all Decoders and Encoders are preset to DHCP mode. When first connected to the network, an IP address is assigned
automatically based on the network DHCP server. If no DHCP server is found, the unit will use Auto IP mode (with an IP address
pre-configured to 169.254.xxx.xxx with a subnet mask of 255.255.0.0).

How IP Address Changes Affect Unit Control

As discussed previously, N-Able control is dependent upon the host computer being in the same IP address range as the N-Series
devices. Therefore, before making any N2300 IP address changes, we recommend having two statically-assigned IP addresses on
your computer.

Configure the first IP address to be in the range of the default N-Series IP settings (i.e., in the 169.254.xxx.xxx range), AND

Configure a second IP address in the range of the IP address you are planning to assign to the units (or when using DHCP,

an address within the defined range for your network).

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Changing IP Addresses

There are two ways to assign new IP addresses to your N2300 units using N-Able:

Option 1: Log in to each unit individually and make the changes on the Settings page.

Option 2: Export a comma-separated value (CSV) file, make changes to all units in the resulting file, and import the CSV file

into N-Able to apply the changes.

Option 1: Assigning IP Addresses Individually (using the Settings page)

1. Find the unit you wish to change in the control matrix (either on the Unit Management tab or the Video Matrix > N2300 tab).

2. Do uble-click the unit and log in.

3. Go to the Settings page and make IP address changes for that unit either by setting a STATIC address or by enabling DHCP
(see Figure 14

).

FIG. 14 Network Setup Section of the Settings Page

4. Click the Tri al Sav e button.

5. Return to the Settings page through the newly-configured IP address.

6. Once the Settings page appears (successfully using the new IP address) click the Confirm button to lock in your changes.

NOTE: If you lose communication for any reason, unplug the N2300, wait one minute, and plug it back in. This restores the unit to the
original IP address.

Option 2: Assigning IP Addresses to Multiple Units (using CSV f iles)

N-Able has the ability to export and import CSV f iles. Once units are auto- discovered in N-Able, the CSV f ile can be exported into
Excel where parameters such as IP address, subnet mask, gateway, stream number, audio settings, etc. can be configured. Once
configured, import the CSV file back into N-Able to assign those parameters to the appropriate devices. Reboot the devices to
activate the new settings. This procedure can be used to configure multiple networked AV devices at the same time. It can also
provide valuable diagnostics by allowing you to see the last known device configuration as well as scan the network for new devices
(regardless of IP configuration).

To configure units using a CSV file, follow these steps:

1. Make sure that you have performed an Auto Discover (on the Unit Management tab of N-Able) since connecting all of the new
units to the network.

2. From N-Able’s main menu bar, select N-Able > Export CSV.

3. Click Yes on the pop-up box informing you that a CSV file is about to be generated.

NOTE: A CSV f ile editor (e.g., Microsoft Excel) is necessary to proceed.

4. The fo lder contain ing your C SV f ile displays. Double-click th e f ile to open it.

5. You can use this file to edit the IP mode, IP address, subnet mask, gateway IP address, stream number, etc. Once all changes
have been made, save the file.

6. Go back into N-Able and select N-Able > Import CSV.

7. Browse to your saved CSV file and click Import.

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N2312 Encoder

PoE-Enabled Switch

Network

HDMI Cable

Cat-5 Cable

Step 5: Connecting Encoders to an Input Source

Having already connected the Encoder(s) to the network and made the appropriate settings changes (as described in Step 3 and

Step 4

), you can now connect to the appropriate AV source(s). This connection from an Encoder HDMI IN port (female) to an input

source is accomplished using either an HDMI cable or DVI-I (through adapter).

1. Connect the source you would like to use for the Encoder (camera, laptop, etc.) to the Encoder’s HDMI IN port using an HDMI
cable. This connection can be digital or analog.

2. Repeat until all Encoders are connected to their sources.

FIG. 15

Encoder Connection to Source

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N2312/N2322 User Manual

Enabling this cell causes the Decoder named Conf Rm Dec to listen
to the Encoder named Conference Rm Encoder.

Click Tak e to apply
changes.

Switching and Scaling Options

N-Series Encoders and Decoders make up a true AV matrix solution. In other words, one input can go to any or all outputs.

Decoders have internal scaling capabilities. Keep the following in mind:

The input of an Encoder is the video and/or audio signal going into the Encoder.

The output of an Encoder is the network stream.

The input of a Decoder is the network stream.

The ou tpu t o f a Decoder i s the di gital video and/or au dio being transmitted ou t to the display device.

Upscaling is fully supported.

Downscaling is supported only if the input is 3840x2160 and the Decoder scaler is set to 1080p50/60. Any other attempts

at downscaling are not recommended/supported.

Seamless Switching

The N2300 Series supports seamless switching capability if the scalers in the Decoders are all set to the same resolution and
refresh rate. If the scalers are off, all of the sources must have the same resolution and refresh rate.

To get streams onto a Decoder, use the Video Matrix tab to route video from an Encoder to a Decoder. This works seamlessly if the
previously mentioned settings are true. All you have to do is click the common cell on the matrix, and click the Ta ke button. See

Figure 16

for an example.

FIG. 16

Seamless Switching Using the Video Matrix

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Control Options

For the most part, once the initial setup is complete, you will be primarily managing/configuring the Decoders. To better
unde rst and, thin k o f Encoders as radio station s and Decoders as car radios. The Encoders are supplying th e streams and, us ing the
Decoders, you can “tune in” to the stream you want. N-Series’s N-Control solutions (N-Command, N-Act, and N-Touch) provide you
with the most flexible management options available, insuring you are getting the most from your digital media system.

Primary Control Options

During initial conf iguration and setup, the free N-Able setup utility (version 2016.11.11 or higher) is suff icient. However, we do not
recommend N-Able for production-level, primary-user control.

N-Command Controllers

These web-based hardware Controllers offer intuitive, powerful management of equipment, content, NVR recording/playback,
bandwidth utilization, and AV switching (using a web-based, point-and-click graphical matrix). The N-Command product line also
offers:

Simplified ASCII interface for third-party control via TCP/IP.

N8002 and N8012 controllers have master/slave failover protection.

N8012 controller has hot-swappable drives and redundant power supplies.

Graphical presentation of video network connections.

Full configuration control: assign fixed IP addresses for each N-Series component, adjust variable bit-rate for each video

stream, etc.

Additional software bundles (free with N-Command) allow you to easily create attractive touch panels for N-Series and

third-party equipment control, as well as build software design walls of any size. Visit our website for more details on the
available N-Command Controllers.

Third-Party Controllers

The N2300 Series is capable of interfacing with third-party control systems such as Crestron. For direct control of N2300 units
from any Third Party Control system, please use the Direct Control API (available on our website).

N-Act | On-Board, Built-In Control

All N-Series Encoders and Decoders have on-board, built-in control capability via events that can trigger any number of TCP/UDP
commands to other IP controllable devices. Included free with all N-Series Encoders/Decoders. See the section N-Act Page

page 32 for more information.

N-Touch | IP Wall Controller

This 240 x 320 capacitive touch display has Wi-Fi and Bluetooth for expanding control to mobile devices. Programming is done
individually through the built-in web server or collectively to multiple units using an N-Command N8000 Series Controller. Multi­page custom graphics can be created using the free Panel Builder so ftware (stored internally).

NetLinx

NetLinx Studio is commonly used by system programmers to streamline the integration, programming, organization, and support
of their AMX equipment. As the cornerstone of AMX's system design software tools, NetLinx Studio offers programmers the most
flexible application capable of generating the most sophisticated code possible. Refer to Appendix A: NetLinx Control
more information.

on

on page 59 for

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KVM Configuration

The N2312 Encoders and N2322 Decoders are KVM-capable. By default, USB connections are disabled.

Basic Setup

Follow these steps for basic KVM configuration:

1. On the N2312 Encoder, connect the USB Mini-B port to the computer to be controlled.

2. Connect the computer’s video output to the Encoder’s HDMI IN port.

3. On the N2322 Decoder, connect the HDMI OUT to the display.

4. Connect a USB keyboard and mouse to the Decoder’s USB Standard-A ports (they can be plugged into either port).

NOTE: For wireless devices, simply plug the wireless signal receivers into these ports. For keyboard and mouse combos (with a single
connection) use the keyboard port.

5. Using N-Able, click the Unit Management tab.

6. Click the Auto Discover button to discover your new devices (if you have not already done so).

7. Once discovery is complete (and you see the new units listed in N-Able), click the Video Matrix tab.

8. On the matrix, click the common cell for the desired Encoder /Deco der streaming combi natio n.

9. Click the Ta ke button to make the change to your matrix. The radio button turns green to indicate the connection was
successful.

10. Check the KVM Enable box on the Encoders and Decoders being used (this setting is found on the Settings page).

11. On the Decoder Settings page, enter the KVM Encoder’s IP address (in the KVM IP field).

NOTE: Multiaccess is enabled by default, you can have multiple Decoders attached to a single Encoder. Simply go to each Decoder’s
Settings page and enable KVM and input the Encoder’s IP address (or create the connection in N-Able, as described in the steps
above).

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N2312/N2322 User Manual

Encoder Conf iguration Options

Logs Page on page 34

Settings Page on page 24

HostPlay Page on page 31

N-Act Page on page 32

Serial Page on page 33

IR Page on page 34

Security Page on page 35

EDID Page on page 35

LLDP Page on page 37

NetLinx Page on page 37

This chapter defines N2312 Encoder conf iguration options. For ease of navigation, it is organized to reflect the graphical user
interface (GUI).
From any main page in the GUI, you can access all other main pages by clicking the links in the top navigation bar. Figure 17
the navigation bar and provides hot links to the sections of this chapter which describe each main page.

Encoder Configuration Options

shows

FIG. 17

Section Links

Encoder Configuration Options

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N2312/N2322 User Manual

Settings Page

Click the Settings link at the top of any of the main web pages to access the page shown in Figure 18. This page is divided into
several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for
detailed descriptions:

Device Settings Section on page 25

Advanced Settings on page 26

Network Setup Section on page 28

Status Section on page 29

Software Section on page 30

Change Web Password on page 30

FIG. 18 Settings Page

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N2312/N2322 User Manual

Device Settings Section

The Device Settings section of the Settings page is shown in Figure 19. Options are described in Ta ble 1 .

FIG. 19

Device Settings Section

TABL E 1 Settings Page: Device Settings Section

Option Description Notes

Device Name Enter a user-friendly name for the unit. More descriptive names in this field help you organize

TX Enable Enable to broadcast the AV signals. Disable to turn off/

stop broadcasting.

Unit Type Displays the unit type (Encoder or Decoder).

Stre am View/edit the current transmit stream number. To better understand this setting, think of Encoders

Video Source Select which input port is encoding video. Choices are

Auto, VGA only, and HDMI only.

Live/Local Select live video o r lo cally stored i mag es for

transmission onto the network. When video is not
available, it automatically goes into local mode.

Audio Mute Enable to stop the transmission of audio data onto the

network.

Enable HDMI Audio Set HDMI audio to be disabled or selected automatically

based on the source.

and manage the N-Series system efficiently. Names
based on the unit’s location and function are very
useful. Some good examples are Lobby-Left-VGA (for
left side of lobby, VGA input) or CR201-HDMI (for
Confe ren ce Ro om 201, H DMI in pu t). Ke ep in m ind th e
matrices are organized alphanumerically.

more like a channel on a cable box, rather than a
traditional AV Matrix. Each Encoder must have a
unique stream number, just like every channel must
have a unique channel number (e.g., Food Network
and HGTV cannot both be on channel 201).

Selecting VGA only or HDMI only disables the o ther
video input port.
Selecting Auto enables both video input ports. If both
audio source types are connected, you cannot define
one or the o ther as the preferred source. Therefore,
when in Auto mode (and both input types
are plugged in) a preferred mode is undefined.

When video is not available, the most recently played
local playli st i s displayed.

If set to AUTO, the audio follows the video source. If
HDMI input is active, HDMI audio is active. If analog
video is active, analog audio is active.

If set to OFF, audio is disabled.

Save button Click to save settings made in this section.

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Advanced Settings

The Advanced Settings section of the Settings page is shown in Figure 20. Options are described in Ta ble 2.

FIG. 20

Advanced Settings

TABL E 2 Settings Page: Advanced Settings

Option Description Notes

Settings Lock Enable to lock the Encoder IP settings and stream

number, preventing automated processes (from N-Able
or N-Command) from occurring.

Gratuitous ARP Enable the Encoder to send a periodic Address

Resolution Pro tocol (ARP) packet to the network.

ARP Interval (secs) Determine how often (in seconds) the unit transmits

gratuitous ARP packets.

Unsolicited Status Enable the Encoder to send a periodic status packet to

the Send Status Address described below.

Send Status Address When Unsolicited Status is enabled, the Encoder sends

a periodic status packet to the IP address specified
here.

This does not prevent a control system from making
changes or a user from manually making changes.

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TABL E 2 Settings Page: Advanced Settings (Cont.)

Option Description Notes

Status I nterval (secs) Determine how often (in seconds) the unit transmits

Serial Master Enable Enable this device to be the master to the designated

Serial Slave Address Enter the IP address of the serial slave device.

IR Command Holdoff Set the delay between IR command portions. The

IR Repeat Holdoff Set the repeat delay between IR commands. The default

Save button Click to save settings made in this portion of the

Enable SNMP Enable to allow the device to handle Simple Network

Interleaved Multicast

Stream s

Discovery Packet

Tra n sm i t

Discovery Interval

(secs)

KVM Enable Enable to allow the ability to share mouse and keyboard

IR Passthrough Enable Enables support for passing IR input data from one unit

IR Client IP Specifies the IP address of the unit to send IR

Netlinx Enable Click to enable /disable NetLi nx support o n th is device.

RS232 Settings Set the baud rate, data bits, parity, and stop bit for the

Disable P1 Completely disables the P1 port for all traffic. Once disabled, anything connected to the P1 port will

Save button Click to save settings made in this portion of the

status packets.

slave.

default setting is 25 ms.

setting is 90 ms.

Advanced section.

Management Protocol (SNMP) queries.

Enables a multicast format which interleaves video and
audio streams.

Enable the N-Series multicast discovery service (which
is used to identify units).

Determine how often (in seconds) the unit transmits
discovery packets.

over the network. Disabled by default. When disabled,
the unit works like a non-KVM unit and ignores any
keyboard or mouse activity.

to the IR output on another.

passthrough data to.

RS232 serial interface.

Advanced section.

IR commands are sent in two parts. This setting is the
time (in milliseconds) between transmission of part
one and part two. The second part of the command is
inverted for conf irmation purposes.

This is the amount of time before a new command is
sent. For example, when pressing and holding the
volume button on a remote control, this is how long
until the command is repeated.

In order for N-Series devices to communicate with
each other, their multicast settings must be
compatible.

This is useful for larger network integrations when
broadcast packets will not cover the entire network.
Enabled by default.

This must be enabled on both the sender and
receiver.

no longer be available on the network.

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Network Setup Section

The Network Setup section of the Settings page is shown in Figure 21. Options are described in Ta ble 3 .

FIG. 21

Network Setup Section

TABL E 3 Settings Page: Network Setup Section

Option Description Notes

IP Mode Configure the IP address mode. When set to AUTO IP, an IP

Address in the range of 169.254.xxx.xxx with Netmask of

255.255.0.0 and Gateway address of 169.254.1.1 will be
automatically assigned to the N2312 Encoder by the control
software. When set to DHCP, an IP Address in the range of the
DHCP server on the network will be automatically assigned to the
N2312 Encoder. When set to STATIC, an IP address, Netmask,
and Gat e w a y address must be manually entered.

IP View the current IP address of the N2312 Encoder. When in

STATIC mode, enter a new IP address into this f ield.

Netmask View the current Netmask of the N2312 Encoder. When in

STATIC mode, enter a new Netmask into this field.

Ga t e w a y View the current Gat e w ay ad dr es s of the N2312 Encoder. When

in STATIC mode, enter a new Gat e wa y a dd re ss into this field.

Tria l Sav e b u t ton Click to initially save IP address changes. Once you log in to the

unit using the new address, you will be able to confirm and
accept the changes permanently.

Ping Test/Ping button Test connection by specifying an IP address or URL to ping. Click

the Ping button to initiate the test.

DHCP is the default setting. However, using
DHCP beyond initial setup is generally not

recommended. If the device is set to DHCP
and fails to receive an address from the DHCP
server in time, it will revert back to the AUTO
IP Address (169.254.xxx.xxx) until the unit is
rebo oted.

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N2312/N2322 User Manual

Status Section

The Stat us section of the Settings page is shown in Figure 22. Options are described in Tab le 4 .

Encoder Configuration Options

FIG. 22

Statu s S ecti on

TABL E 4 Settings Page: Status Section

Option Description Notes

HDMI Status Indicates if a video source is connected to the Encoder.

Input Resolution Indicates the video resolution of the currently

Port 50001 Source IP Shows the IP address of the currently connected device

Port 50002 Source IP Shows the IP address of the currently connected device

Serial Source IP Shows the IP address of the currently connected device

Port P0 Status Shows the IP address of the currently connected device

Port P1 Status Shows the IP address of the currently connected device

connected source.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

Port 50001 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.

Port 50002 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.

Only a single external connection can be accepted on
the port. If a device is currently showing the port
occupied (by a control system or other device), then
other connections will be rejected. However,
connection attempts from the same IP will override
the current connection.

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N2312/N2322 User Manual

Software Section

The Software section of the Settings page is shown in Figure 23. Options are described in Tab le 5 .

Encoder Configuration Options

FIG. 23

TABL E 5 Settings Page: Software Section

Software Section

Option Description

SN Displays the serial number of the N2312 Encoder.

MAC Displays the MAC address of the network interface of the N2312 Encoder.

Firmware Displays the date code for the currently running version of the N2312 Encoder internal firmware.

Rel Displays the current software’s release number.

Web versio n Displays the date code for the currently running version of the web interface.

Kernel Displays the current kernel revision.

Factory Restore button Click to restore the device to the original factory settings. This resets everything except the IP address

Reboot button Click to reboot the device (does not affect current configuration).

(including name, stream number, serial settings, etc.).

Change Web Password

To change the web interface password, enter the current password in the field labeled Old Password, and enter a new password in
the New Password and Confirm Password fields. Click Change PW to accept the new password.

FIG. 24

NOTE: This password needs to match N-Able's stored password to allow auto-login using N-Able.

Change Web Password

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HostPlay Page

Click the HostPlay link at the top of any of the main web pages to access the page shown in Figure 25. This page allows you to
upload new images to the Encoders and assign them to one of eight playlists. The designated playlist is shown on the display when
no video is being transmitted or received. You can choose which playlist will display using the Live/Local option on the Settings
page (see Device Settings Section

on page 25). Ta bl e 7 provides more information on HostPlay option descriptions.

FIG. 25

TABL E 7 HostPlay Page Options

HostPlay Page

Option Description

Playlists 1-8 View the images assigned to each of the eight PlayLists. On the Settings page (using the Live/Local drop-down

Image DB This section provides the ability to upload image and audio files to the N2312 Encoder database. Uploaded files

Save button Click to save settings made on this page.

box) you may designate which image/playlist will display when data transmission is not present.

appear in the corresponding list on the right of the page. Here you can choose to Use Image (at which point
you are prompted to choose which of the eight playlists to assign the image to) or Delete Image.

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N-Act Page

Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 26. This page allows you to create
command lists which are performed automatically by the unit based on power or video connection (without the use of an ou tside
controller). For example, you can tell a projector and lights to come on when the Encoder powers up. You can add multiple
commands for each event. See Ta bl e 8

for option descriptions.

FIG. 26

N-Act Page

TABL E 8 N-Act Page Options

Option Description

Enable N-Act Events Enable to activate the configured events.

Power on Event Create/delete/test events to be performed when the Encoder powers on. Visit our website for more details on

Video Cable Connected

Event

Video Cable

Disconnected Event

Generic Events Choose/create events to be performed when an XML change occurs, meaning a change in the state of a specific

Save Events button Click to save settings made on this page.

Application Programming Interface (API) commands.

Create/delete/test events to be performed when the Encoder is connected to a video source. The Tri gger Del ay
field specifies how long the device has to be connected for the command to be executed.

Create/delete/test events to be performed when the Encoder is disconnected from a video source. The Trigger
Delay field specifies how long the device has to be disconnected for the command to be executed. This keeps
accidental (momentary) disconnects from triggering the command sequence.

setting occurred. Choose which XML field to trigger. If a change occurs within the time frame, the event takes
place. Commonly used to send an N-Act command if the stream number changes.

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Serial Page

Click the Serial link at the top of any of the main web pages to access the page shown in Figure 27. This page allows you to upload
and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The

Serial Code menu lists all saved commands. See Ta bl e 9

NOTE: If the Port 5004/Serial Port is currently in use by another device, sending commands f rom the Serial page will always return a

No Data message and fail to send the commands. Also, if NetLinx is enabled then the Serial web page (shown below) is inactive.

for option descriptions.

FIG. 27

TABL E 9 Serial Page Options

Serial Page

Option Description

Serial Code Create/select serial commands. Different vendors have different codes that can usually be found through a web

Save button Save the current code.

Delete button Delete the current code.

Execute button Apply the selected code to the Encoder’s serial connection.

ASCII and HEX f ields Paste serial commands directly into either the ASCII or HEX field.

Response f ield View responses provided by the device receiving the serial command(s).

search. Copy/paste new commands (in either ASCII or HEX) directly into the appropriate input space.

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IR Page

Click the IR link at the top of any of the main web pages to access the page shown in Figure 28. This page allows you to upload and
execute IR Pronto codes so that other vendor’s devices can be controlled through the Encoder’s IR connector. Commands can be
saved for future use and executed later. The IR Code menu lists all saved IR commands. See Tab le 1 0

for option descriptions.

FIG. 28

TABLE 10 IR Page Options

IR Page

Option Description

IR Code Create/select IR codes. Different vendors have different IR Pronto codes and can usually be found through a web

Save bu tton Save the current code.

Delete button Delete the current code.

Execute button Activate the selected code through the Encoder’s IR connector.

search. Copy/paste new IR commands directly into the input space.

Logs Page

Click the More link at the top of any of the main web pages and select Logs to access the page shown in Figure 29. The Logs page
displays a command log that lists all TCP and UDP messages the unit receives. It also displays the web browser’s IP address and
gives you options to Refresh and Reset Logs. When in need of assistance from tech support, use the Debug Log section to capture
information useful for troubleshooting. Simply click Start Debug Log, wait at least one minute, and click End Debug Log to create
the file. You can then download and send it to tech support.

FIG. 29

Logs Page

Encoder Configuration Options

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Security Page

Click the More link at the top of any of the main web pages and select Security to access the page shown in Figure 30. This page
allows you to force HTTPS connections. To successfully communicate, the Decoder must know and match the Encoder password.

FIG. 30

Security Page

EDID Page

Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 31. Every display
has stored information that it communicates to the outpu t device. This page allows you to view the Encoder’s EDID
information.Options are described in Tab le 1 1
source.

NOTE: There are sometimes delays when launching this page. Allow plenty of time before clicking any other links.

. Edit the Encoder’s EDID if you need to change the display options available to the

FIG. 31

EDID Page

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TABL E 11 EDID Page Options

Option Description

Digital EDID section Click the Read button to initially show the Encoder’s local digital EDID information. This information is being

Analog EDID section Click the Read button to initially show the Enco der’s local analog EDID information. This information is being

provided to the source connected to the Encoder.
You can modify the default digital EDID using an EDID captured from a display connected to a Decoder. Simply
copy and paste the new EDID into the Digital EDID field and click the Set Digital EDID button. This overwrites

the existing EDID. To return to the Encoder’s default, click Reset Digital EDID.

NOTE: The source will need to be disconnected while modifying EDID settings.

provided to the source connected to the Encoder.
If you modify the default analog EDID information provided by the Encoder, simply copy and paste the new EDID

into the Analog EDID field and click the Set Analog EDID button. To return to the Encoder’s default, click Reset

Analog EDID.

NOTE: The source will need to be disconnected while modifying EDID settings.

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LLDP Page

Click the More link at the top of any of the main web pages and select LLDP to access the page shown in Figure 32. The LLDP page
displays information from the Link Layer Discover Protocol (LLDP) packet which identifies the port number and switch the device is
connected to.

FIG. 32

LLDP Page

NetLinx Page

Click the More link at the top of any of the main web pages and select NetLinx to access the page shown in Figure 33. Options are
described in Tab le 1 2
more detail in Appendix A: NetLinx Control

NOTE: NetLinx takes over the Serial port when active.

. This page allows you to prepare your N2312 Encoder for NetLinx-driven configuration. This is explained in

on page 29.

FIG. 33

TABLE 12 NetLinx Page Options

NetLinx Page

Command Description

Enable Click to enable/disable NetLinx on this device.

Device Status This status field will show the device to be Online, Connected, Offline, or Unkno wn.

Master Mode Select Auto, Listen, or URL.

IP/URL Enter the address of the Master Controller.

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TABLE 12 NetLinx Page Options (Cont.)

Command Description

Port This field should always be set to 1319.

Device Number Defaults to a dynamic device number. May be set to a static range (e.g., 8000).

System Number Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).

•If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP

address.

•If Master Mode is set to Listen, the device connects to any Master Controller.

•If Master Mode is set to URL, the IP of the Master Controller is set.

Username Username for the Master Controller.

Password Password for the Master Controller.

Save bu tton Click to save settings made on this page.

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Decoder Conf iguration Options

Serial Page on page 51

Logs Page on page 52

Settings Page on page 40

Wall Page on page 48

LocalPlay Page on page 49

N-Act Page on page 50

Security Page on page 53

EDID Page on page 53

LLDP Page on page 42

NetLinx Page on page 54

IR Page on page 52

This chapter defines N2322 Decoder configuration options. For ease of navigation, it is organized to reflect the graphical user
interface (GUI).
As explained previously in the Encoder Configuration Options
the links in the top navigation bar. Figure 34
describe each main page.

shows the navigation bar and provides hot links to the sections of this chapter which

section on page 23, you can access the GUI main pages by clicking

Decoder Configuration Options

FIG. 34

Section Links

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Settings Page

Click the Settings link at the top of any of the main web pages to access the page shown in Figure 35. This page is divided into
several sections and also has links to other dialog boxes for additional configuration options. Refer to the following sections for
detailed descriptions:

Device Settings Section on page 41

Advanced Settings on page 42

Network Setup Section on page 45

Status Section on page 46

Software Section on page 47

Change Web Password on page 47

FIG. 35 Settings Page

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Device Settings Section

The Device Settings section of the Settings page is shown in Figure 36. Options are described in Tab le 1 3.

FIG. 36

Device Settings Section

TABLE 13 Settings Page: Device Settings Section

Option Description Notes

Device Name Enter a user-friendly name for the unit. More descriptive names in this field help you organize

Unit Type Displays the unit type (Encoder or Decoder).

Stre am View/edit the current transmit stream number. To better understand this setting, think of Decoders

Audio Stream View/edit the current audio receive stream number.

Audio Follows Video Enable to force the Audio Stream to the same as the

video stream.

Scaler Enable to scale outgoing content to a fixed resolution.

Output Mode Select the output resolution of the video to be

transmitted to the video output device (e.g., LCD). The
Scaler check box must be enabled for this to be
applicable.

Live/Local Select live video o r lo cally stored i mag es for

transmission to the video output device (e.g., LCD).
When video is not available, it automatically goes into
local mode.

Audio Mute Enable to mute output audio.

Lineout Volume This slider controls the output gain on the analog audio

output. By default, it controls both the left and right
lineout channels.

Save button Click to save settings made in this section.

and manage the N-Series system efficiently. Names
based on the unit’s location and function are very
useful. Some good examples are Lobby-Left-VGA (for
left side of lobby, VGA input) or CR201-HDMI (for
Confe ren ce Ro om 201, H DMI in pu t). Ke ep in m ind th e
matrices are organized alphanumerically.

dialing up channels on a cable box, rather than a
traditional AV matrix. Each decoder can dial in a
different active channel.

Downscaling is supported only if the input is
3840x2160 and the Decoder scaler is set to
1080p50/60. Any other attempts at downscaling are
not recommended/supported.

When video is not available, the most recently played
local playli st i s displayed.

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Advanced Settings

The Advanced Settings section of the Settings page is shown in Figure 37. Options are described in Ta ble 14 .

FIG. 37

TABLE 14 Settings Page: Advanced Settings

Advanced Settings

Option Description Notes

Settings Lock Enable to lock the Decoder IP settings and stream

number, preventing automated processes (from N-Able
or N-Command) from occurring.

YCbCr 4:2:2 Output Set YCbCr output to be disabled, enabled, or selected

automatically based on the connected display.

This does not prevent a control system from making
changes or a user from manually making changes.

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TABLE 14 Settings Page: Advanced Settings (Cont.)

Option Description Notes

HDMI Off On Stream

Loss

HDMI Enable Select to enable outpu t v ideo.

Gratuitous ARP Enable the Decoder to send a periodic Address

ARP Interval (secs) Determine how often (in seconds) the unit transmits

Unsolicited Status Enable the Decoder to send a periodic status packet to

Send Status Address When Unsolicited Status is enabled, the Decoder sends

Status I nterval (secs) Determine how often (in seconds) the unit transmits

Serial Master Enable Enable this device to be the master to the designated

Serial Slave Address Enter the IP address of the serial slave device.

IR Command Holdoff Set the delay between IR command portions. The

IR Repeat Holdoff Set the repeat delay between IR commands. The default

IGMP Joins on Stream

Loss

IGMP Join Interval Delay in seconds between sending IGMP join messages

Save button Click to save settings made in this portion of the

Enable SNMP Enable to allow the device to send Si mple Netwo rk

Interleaved Multicast

Stream s

Discovery Packet

Tra n sm i t

Discovery Interval

(secs)

KVM Enable Enable to allow the ability to share mouse and keyboard

KVM IP View/edit the IP address of the KVM Encoder currently

IR Passthrough Enable Enables support for passing IR input data from one unit

IR Client IP Specifies the IP address of the unit to send IR

Netlinx Enable Click to enable /disable NetLi nx support o n th is device.

RS232 Settings Set the baud rate, data bits, parity, and stop bit for the

Select to disable the video output drive when the video
stream is not available.

Resolution Pro tocol (ARP) packet to the network.

gratuitous ARP packets.

the Send Status Address described below.

a periodic status packet to the IP address specified
here.

status packets.

slave.

default setting is 25 ms.

setting is 90 ms.

Enable to send Internet Group Management Protocol
(IGMP) join messages when no incoming stream is
dete cted.

(if IGMP Joins on Stream Loss is enabled).

Advanced section.

Management Protocol (SNMP) packets.

Enables a multicast format which interleaves video and
audio streams.

Enable the N-Series multicast discovery service (which
is used to identify units).

Determine how often (in seconds) the unit transmits
discovery packets.

over the network. Disabled by default. When disabled,
the unit works like a non-KVM unit and ignores any
keyboard or mouse activity.

connected to this Decoder.

to the IR output on another.

passthrough data to.

RS232 serial interface.

IR commands are sent in two parts. This setting is the
time (in milliseconds) between transmission of part
one and part two. The second part of the command is
inverted for conf irmation purposes.

This is the amount of time before a new command is
sent. For example, when pressing and holding the
volume button on a remote control, this is how long
until the command is repeated.

In order for N-Series devices to communicate with
each other, their multicast settings must be
compatible.

This is useful for larger network integrations when
broadcast packets will not cover the entire network.
Enabled by default.

This must be enabled on both the sender and
receiver.

Decoder Configuration Options

Decoder Configuration Options

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TABLE 14 Settings Page: Advanced Settings (Cont.)

Option Description Notes

Disable P1 Completely disables the P1 port for all traffic. Once disabled, anything connected to the P1 port will

Save button Click to save settings made in this portion of the

Advanced section.

no longer be available on the network.

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Network Setup Section

The Network Setup section of the Settings page is shown in Figure 38. Options are described in Tabl e 15 .

FIG. 38

Network Setup Section

TABLE 15 Settings Page: Network Setup Section

Option Description Notes

IP Mode Configure the IP address mode. When set to AUTO IP, an IP

Address in the range of 169.254.xxx.xxx with Netmask of

255.255.0.0 and Gateway address of 169.254.1.1 will be
automatically assigned to the N2322 Decoder by the control
software. When set to DHCP, an IP Address in the range of the
DHCP server on the network will be automatically assigned to the
N2322 Decoder Decoder. When set to STATIC, an IP address,

Netmask, and Ga t e w a y address must be manually entered.

IP View the current IP address of the N2322 Decoder. When in

STATIC mode, enter a new IP address into this f ield.

Netmask View the current Netmask of the N2322 Decoder. When in

STATIC mode, enter a new Netmask into this field.

Ga t e w a y View the current Gat e w ay ad dr es s of the N2322 Decoder. When

in STATIC mode, enter a new Gat e wa y a dd re ss into this field.

Tria l Sav e b u t ton Click to initially save IP address changes. Once you log in to the

unit using the new address, you will be able to confirm and
accept the changes permanently.

Ping Test/Ping button Test connection by specifying an IP address or URL to ping. Click

the Ping button to initiate the test.

DHCP is the default setting. However, using
DHCP beyond initial setup is generally not

recommended. If the device is set to DHCP
and fails to receive an address from the DHCP
server in time, it will revert back to the AUTO
IP Address (169.254.xxx.xxx) until the unit is
rebo oted.

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Status Section

The Stat us section of the Settings page is shown in Figure 39. Options are described in Tab le 1 6 .

Decoder Configuration Options

FIG. 39

Statu s S ecti on

TABLE 16 Settings Page: Status Section

Option Description Notes

HDMI Status Indicates if a monitor is connected.

Input Resolution Indicates the video resolution of the incoming video

Port 50001 Source IP Shows the IP address of the currently connected device

Port 50002 Source IP Shows the IP address of the currently connected device

Serial Source IP Shows the IP address of the currently connected device

Port P0 Status Shows the IP address of the currently connected device

Port P1 Status Shows the IP address of the currently connected device

source.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

or displays Disconnected if no connection exists.

Port 50001 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.

Port 50002 can only accept a single external
connection at a time. If a device is currently showing
the port occupied (by a control system or other
device), then other connections will be rejected.
However, connection attempts from the same IP will
override the current connection.

Only a single external connection can be accepted on
the port. If a device is currently showing the port
occupied (by a control system or other device), then
other connections will be rejected. However,
connection attempts from the same IP will override
the current connection.

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Software Section

The Software section of the Settings page is shown in Figure 40. Options are described in Tab le 1 7 .

Decoder Configuration Options

FIG. 40

TABLE 17 Settings Page: Software Section

Software Section

Option Description

SN Displays the serial number of the N2322 Decoder.

MAC Displays the MAC add ress of the network interface of the N2322 Decoder.

Firmware Displays the date code for the currently running version of the N2322 Decoder internal firmware.

Rel Displays the current software’s release number.

Web versio n Displays the date code for the currently running version of the web interface.

Kernel Displays the current kernel revision.

Factory Restore button Click to restore the device to the original factory settings. This resets everything except the IP address

Reboot button Click to reboot the device (does not affect current configuration).

(including name, stream number, serial settings, etc.).

Change Web Password

To change the web interface password, enter the current password in the field labeled Old Password, and enter a new password in
the New Password and Confirm Password fields. Click Change PW to accept the new password.

FIG. 41

NOTE: This password needs to match N-Able's stored password to allow auto-login using N-Able.

Change Web Password

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Wall Page

Click the Wall link at the top of any of the main web pages to access the page shown in Figure 42. This page allows you to create
vide o wall s made up of the output from multiple Decoders. See Ta bl e 2 0

for option descriptions.

FIG. 42

TABLE 20 Wall Page Options

Wall Page

Option Description

Enable Wall Check this box to enable wall processing.

Wall Stretch Choose how a video is scaled to the wall area:

auto: Decoder decides the best scaling method.
fit: Fits the video to the wall area, changing the aspect ratio as needed.
stretch: Stretches the video to fill the wall, maintaining the aspect ratio and cropping as needed.

Parameters Choose the position that this Decoder will have in the video wall (by row and column).

Bezel Adjust Set the bezel adjustment on the left edge (Horz Shift) and the top edge (Vert Shift) in 8840x2160 measured

Position in Wall Displays the current position of this Decoder in the video wall.

Save button Click to save settings made on this page.

Cancel button Return settings to the last saved configuration.

pixels.

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LocalPlay Page

Click the LocalPlay link at the top of any of the main web pages to access the screen shown in Figure 43. This page allows you to
upload new images to the Decoders and assign them to one of eight playlists. The designated playlist is shown on the display when
no video is being transmitted or received. You can choose which playlist will display using the Live/Local option on the Settings
page (see Device Settings Section

on page 41).See Ta bl e 21 for option descriptions.

FIG. 43

TABLE 21 LocalPlay Page Options

LocalPlay Page

Option Description

Playlist 1-8 View the images assigned to each of the eight PlayLists. On the Settings page (using the Live/Local drop-down

Image DB This section provides the ability to upload image and audio files to the N2322 Decoder database. Uploaded files

Save button Click to save settings made on this page.

box) you may designate which image/playlist will display when data transmission is not present.

appear in the corresponding list on the right of the page. Here you can choose to Use Image (at which point
you are prompted to choose which of the eight playlists to assign the image to) or Delete Image.

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N-Act Page

Click the N-Act link at the top of any of the main web pages to access the page shown in Figure 44. This page allows you to create
command lists which are performed automatically by the unit based on power or video connection (without the use of an ou tside
controller). For example, you can tell a projector and lights to come on when the Decoder powers up. You can add multiple
commands for each event. See Ta bl e 22

for option descriptions.

FIG. 44

N-Act Page

TABLE 22 N-Act Page Options

Option Description

Enable N-Act Events Enable to activate the configured events.

Power on Event Create/delete/test events to be performed when the Decoder powers on. Visit our website for more details on

Video Cable Connected

Event

Video Cable

Disconnected Event

Generic Events Choose/create events to be performed when an XML change occurs, meaning a change in the state of a specific

Save Events button Click to save settings made on this page.

Application Programming Interface (API) commands.

Create/delete/test events to be performed when the Decoder is connected to an output display. The Tri gg er
Delay field specifies how long the device has to be connected for the command to be executed.

Create/delete/test events to be performed when the Decoder is disconnected from the output display. The
Trigger Delay field specifies how long the device has to be disconnected for the command to be executed. This
keeps accidental (momentary) disconnects from triggering the command sequence.

setting occurred. Choose which XML field to trigger. If a change occurs within the time frame, the event takes
place. Commonly used to send an N-Act command if the stream number changes.

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Serial Page

Click the Serial link at the top of any of the main web pages to access the page shown in Figure 45. This page allows you to upload
and execute commands used for direct control of serial devices. Commands may be saved for future use and executed later. The

Serial Code menu lists all saved commands. See Ta bl e 23

NOTE: If the Port 5004/Serial Port is currently in use by another device, sending commands f rom the Serial page will always return a

No Data message and fail to send the commands. Also, if NetLinx is enabled then the Serial web page (shown below) is inactive.

for option descriptions.

FIG. 45

TABLE 23 Serial Page Options

Serial Page

Option Description

Serial Code Create/select serial commands. Different vendors have different codes that can usually be found through a web

Save button Save the current code.

Delete button Delete the current code.

Execute button Send the selected code out the Decoder’s serial connection.

ASCII and HEX f ields Paste serial commands directly into either the ASCII or HEX field.

Response f ield View responses provided by the device receiving the serial command(s).

search. Copy/paste new commands (in either ASCII or HEX) directly into the appropriate input space.

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IR Page

Click the IR link at the top o f any of the main web pages to access the page shown in Figure 46. This page allows you to upload and
execute IR Pronto codes so that other vendor’s devices can be controlled through the Decoder’s IR connector. Commands can be
saved for future use and executed later. The IR Code menu lists all saved IR commands. See Tab le 2 4

for option descriptions.

FIG. 46

TABLE 24 IR Page Options

IR Page

Option Description

IR Code Create/select IR codes. Different vendors have different IR Pronto codes and can usually be found through a web

Save bu tton Save the current code.

Delete button Delete the current code.

Execute button Activate the selected code through the Decoder’s IR connector.

search. Copy/paste new IR commands directly into the input space.

Logs Page

Click the More link at the top of any of the main web pages and select Logs to access the page shown in Figure 47. The Logs page
displays a command log that lists all TCP and UDP messages the unit receives. It also displays the web browser’s IP address and
gives you options to Refresh and Reset Logs. When in need of assistance from tech support, use the Debug Log section to capture
information useful for troubleshooting. Simply click Start Debug Log, wait at least one minute, and click End Debug Log to create
the file. You can then download and send it to tech support.

FIG. 47

Logs Page

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Security Page

Click the More link at the top of any of the main web pages and select Security to access the page shown in Figure 48. This page
allows you to force HTTPS connections. To successfully communicate, the Decoder must know and match the Encoder password.

FIG. 48

Security Page

EDID Page

Click the More link at the top of any of the main web pages and select EDID to access the page shown in Figure 49. Every display
has stored information that it communicates to the output device. This page allows you to view the EDID information of the
connected output display.

NOTE: There are sometimes delays when launching this page. Allow plenty of time before clicking any other links.

Click the Read button to initially show the digital EDID information of the connected output display.

FIG. 49

EDID Page

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LLDP Page

Click the More link at the top of any of the main web pages and select LLDP to access the page shown in Figure 50. The LLDP page
displays information from the Link Layer Discover Protocol (LLDP) packet which identifies the port number and switch the device is
connected to.

FIG. 50

LLDP Page

NetLinx Page

Click the More link at the top of any of the main web pages and select NetLinx to access the page shown in Figure 51. Options are
described in Tab le 2 6
more detail in Appendix A: NetLinx Control

NOTE: NetLinx takes over the Serial port when active.

. This page allows you to prepare your N2322 Decoder for NetLinx-driven configuration. This is explained in

on page 59.

FIG. 51

TABLE 26 NetLinx Page Options

NetLinx Page

Command Description

Enable Click to enable/disable NetLinx on this device.

Device Status This status field will show the device to be Online, Connected, Offline, or Unkno wn.

Master Mode Select Auto, Listen, or URL.

IP/URL Enter the address of the Master Controller.

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TABLE 26 NetLinx Page Options (Cont.)

Command Description

Port This field should always be set to 1319.

Device Number Defaults to a dynamic device number. May be set to a static range (e.g., 8000).

System Number Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).

•If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP

address.

•If Master Mode is set to Listen, the device connects to any Master Controller.

•If Master Mode is set to URL, the IP of the Master Controller is set.

Username Username for the Master Controller.

Password Password for the Master Controller.

Save bu tton Click to save settings made on this page.

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Troubleshooting

This chapter contains possible solutions to some common issues. Should you encounter any problems not covered by these

guidelines, please contact technical support via email ([e-mail]
our support webpage at support.svsiav.com

Issues Suggestions

LocalPlay screen displays instead of the
stream from the Encoder.

HostPlay screen displays instead of the
video from the source.

Black screen/no screen displays. • Set Decoder to LocalPlay. If the LocalPlay screen does not appear, check th

No audio is detected. • If there is no audio on all

Device has been discovered in N-Able, but
the conf iguration pages do not open
when double-clicking device name on the
Video Matrix page.

When changing the audio type, there are
problems with audio in/out.

Not receiving audio. • Check that the Decoder has proper audio stream setting (typically by enabling

Not receiving analog video through the
Encoder.

Serial port is not working as expected. •Verify the RS232 Settings on the Settings page.

Tro ub le sh oo tin g

) or call 256.461.7143 x9900. You can also visit

.

• Verify Decoder is assigned to view a valid stream (of an active Encoder).

• Verify that Encoder and Decoder are on the same subnet.

• Verify Decoder is currently in Live play mode (its name will display in black text on
the Video Matrix page). You can change to Live mode on the Settings page (see
the Settings Page: Device Settings Section

• Verify network is properly configured and set up. If needed, connect Encoder’
n

etwork port to Decoder to bypass the network.

• Verify Encoder is in Live play mode (its name will display in black text on the Video
Matrix page). You can change to Live mode on the Settings page (see Sett

Page: Device Settings Section table on page 25 for more details).

• Verify source is attached and is outputting a valid signal (HDMI LED on Encoder is
on).

d

isplay input settings and cabling. As mentioned previously in this table, you can

change to the Local mo de o n the D ecoder’s Settings page.

•If LocalPlay appears, set Decoder to Live play mode and verify network is
configured properly.

• If screen is black with a slight sparkle effect, verify that your switch has Jumb
F

rame support enabled.

Decoders, verify audio settings are correct on Encoder.

• If there is no audio on a single Decoder, verify audio settings are correct on
Decoder.

Make sure your computer is in the same IP address range as the unit. See Setting

•

Up Your Host Computer on page 12 for more information.

• Verify that the Encoder’s Enable HDMI Audio setting is set to Auto.

•Verify that Audio Mute is disabled (Encoder and Decoder).

Audio follows Video).

• On the Encoder, try setting the Video Source to VGA Only.

• Connecting the Tx and Rx pins on the RS232 connector creates a loopback that
could also help when troubleshooting.

• If NetLinx is enabled, it will take the serial port over.

table on page 41 for more details).

ings

e

s

o

Tro ub le sh oo tin g

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Series Default Local/Host Play Troubleshooting Screens

This section shows and defines the status screens displayed by N2300 Series devices.

FIG. 52 Host Play Screen

0

Displayed when Decoder.... ...and Encoder.... Notes

• is set to view an Encoder stream on
the network

•is set to HostPlay, or

• does NOT have a valid input video
signal

NOTE: If you see can see the HostPlay screen but cannot see live video, this could mean that the Encoder and Decoder are not on the
same subnet.

Seeing this screen means that the Decoder CAN
communicate with the Encoder across the network.
It is a good way to troubleshoot network
communication between segments using only
Encoders and Decoders (without the need for source
video into an Encoder).

FIG. 53 Local Play Screen

Displayed when Decoder.... Notes

• is set to LocalPlay mode If the Decoder is NOT set to Local Play mode, this screen could signify a network

communication issue.

Tro ub le sh oo tin g

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FIG. 54 Restricted Content Not Supported Screen

Displayed when Decoder.... ...and Encoder.... Notes

• is receiving a stream from an
Encoder

• is transmitting HDCP-protected
content to the Decoder

• is connected to a monitor that does
NOT support Restricted Content
(i.e., the monitor is NOT HDCP
compliant)

NOTE: The version of HDCP protection of the source and the monitor must be compatible in order for the content to display
successfully. For example, you can have an HDCP 1.4 compliant monitor and still see the screen in Figure 54
HDCP 2.2.

Once the Decoder detects that the monitor is not
HDCP compliant, this screen is displayed. If you
suspect that this message was displayed in error,
please call Technical Support.

if your source is

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N2312/N2322 User Manual

Appendix A: NetLinx Control

Click More and choose NetLinx to
access these configuration options.

Configuration options available will depend
on which Master Mode you choose. See

Ta ble 2 7

for more details.

Introduction

NetLinx Studio is commonly used by system programmers to streamline the integration, programming, organization, and support
of their AMX equipment. As the cornerstone of AMX's system design software tools, NetLinx Studio offers programmers the most
flexible application capable of generating the most sophisticated code possible. Now equipment in our latest N-Series Networked
AV Product comes equipped with NetLinx support. This addendum introduces the new configuration aspects necessary to bring all
of your NetLinx-compatible equipment up to speed with the latest functionality. This addendum covers NetLinx functionality as it
applies to AMX’s N-Series product line - specifically the N-Series Encoders/Decoders - and is designed to be used as a supplement
to additional product documentation found on our website at http://www.amx.com/techcenter/manuals.asp

Common Applications

NetLinx Studio is a Microsoft Windows program that integrates programming, organization, and support into one application for
NetLinx system development.

NetLinx Conf iguration Using the Unit’s Webpage

From any main page of the unit webpage, click the NetLinx tab. See Figure 55. Ta ble 27 provides descriptions for each
configuration option.

Appendix A: NetLinx Control

.

FIG. 55

TABLE 27 NetLinx Configuration Options

NetLinx Configuration Page

Command Description

Enable Click to enable/disable NetLinx on this device.

Device Status This status field will show the device to be Online, Connected, Offline, or Unkno wn.

Master Mode Select Auto, Listen, or URL.

IP/URL Enter the address of the Master Controller.

Port This field should always be set to 1319.

Device Number Defaults to a dynamic device number. May be set to a static range (e.g., 8000).

Appendix A: NetLinx Control

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N2312/N2322 User Manual

TABLE 27 NetLinx Configuration Options (Cont.)

Command Description

System Number Determines which system to connect. This setting is dependent upon the Master Mode selected (see above).

•If Master Mode is set to Auto, the System Number is set and the system discovers the Master Controller’s IP

address.

•If Master Mode is set to Listen, the device connects to any Master Controller.

•If Master Mode is set to URL, the IP of the Master Controller is set.

Username Username for the Master Controller.

Password Password for the Master Controller.

Save Save settings made on this page.

Batch Configurations Using N-Able

One of the many benef its of using N-Able control is batch conf iguration. This is especially useful in larger deployments. Instead of
using the individual unit web pages (discussed in the previous section), simply open N-Able and select Tools > Batch Config. See

Figure 56

.

FIG. 56

The screen shown in Figure 57 displays and allows you to choose the units you would like to enable fo r NetLinx control. To select
multiple units, hold down the <Ctrl> key. Once all of the units are selected, enable the NetLinx On button and click the OK button at
the bottom of the screen.

FIG. 57

NOTE: Items are not filtered. In other words, if you send a NetLinx command to a device that does not support it, the command is
simply ignored.

Selecting Batch Config in N-Able

Enabling NetLinx on Multiple Units

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N2312/N2322 User Manual

Encoder/Decoder Commands

The following section provides information on native, string, IR, and serial commands for N-Series Encoders and
Decoders as related to NetLinx management. Commands are issued on the following ports:

• Port 1: Native and String Commands

• Port 2: IR Commands

•Port 3: Serial Commands

Native Commands Port 1

Command Description

CO <stream>
Set the current Encoder stream number.

CI <stream>
Set the current Decoder stream number.

CA <stream>
Set the current Decoder Audio stream number.

AUDOU T_MUTE
Set the audio mute.

VIDOUT_MU TE
Disable the Encoder/Decoder output stream.

LIVE_PLAY
Set the device into live play mode.

Encoder/Decoder Commands

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’CO <stream>’

Variables:
stream = The target stream number from 1 to 32767.

NOTE: Stream number MOD 256 must not equal 0 or 255.

Examples:

SEND_COMMAND 5002:1:0, ’CO 2’

Command the Encoder to transmit on stream 2.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’CI <stream>’

Variables:

stream = The target stream number from 0 to 32767.

NOTE: Stream number MOD 256 must not equal 0 or 255. The only exception to this
limitation is that the stream number can be 0 (no stream).

Examples:

SEND_COMMAND 5002:1:0, ’CI 2’

Command the Decoder to receive stream 2.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’CA <stream>’

Variables:

stream = The target stream number from 0 to 32767. Set to 0 for the audio stream to
follow the video stream.

Examples:

SEND_COMMAND 5002:1:0, ’CA 2’

Command the Decoder to receive audio stream 2.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’AUDOUT_MUTE-<ENABLE|DISABLE>’

Variables:

ENABLE = Enables audio mute.
DISABLE = Disables audio mute.

Examples:

SEND_COMMAND 5002:1:0, ’AUDOUT_MUTE-ENABLE’

Enable audio mute.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’VIDOUT_MUTE-<ENABLE|DISABLE>’

Variables:

ENABLE = Enables video mute.
DISABLE = Disables video mute.

Examples:

SEND_COMMAND 5002:1:0, ’VIDOUT_MUTE-ENABLE’

Enable video mute.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’LIVE_PLAY’

Examples:

SEND_COMMAND 5002:1:0, ’LIVE_PLAY’

Ena ble live play.

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N2312/N2322 User Manual

Native Commands Port 1 (Cont.)

Command Description

LOCAL_PLAY <Playlist index>
Enable Local Play on Decoders or Host Play on
Encoders using the Playlist number.

USB_HID_SERVICE
Enable or disable USB.

REBOOT
Reboot the device.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’LOCAL_PLAY index’

Variables:

Playlist index = Which Default Playlist index to enable.

Examples:

SEND_COMMAND 5002:1:0, ’LOCAL_PLAY 1’

Enable local play with Default Playlist 1.

IMPORTANT: This command must be sent to D:P:S port 1.

Syntax:

SEND_COMMAND <DEV>, ’USB_HID_SERVICE-<ENABLE|DISABLE>’

Variables:

ENABLE = Enables USB.
DISABLE = Disables USB.

Examples:

SEND_COMMAND 5002:1:0, ’USB_HID_SERVICE-ENABLE’

Enable USB.

Syntax:

SEND_COMMAND <DEV>, ’REBOOT’

Variables:

None

Examples:

SEND_COMMAND 5002:1:0, ’REBOOT’

Reboots the device.

Encoder/Decoder Commands

?VIDOUT_OUTPUT
Request the Encoder current stream number.

?VIDIN_INPUT
Request the Decoder current stream number.

?AUDOUT_MUTE
Request the state of the audio mute.

?VIDOUT_MUTE
Request the state of the Encoder stream
transmission.

?LIVE_PLAY
Request the status of Live Play.

Syntax:

SEND_COMMAND <DEV>, ’?VIDOUT_OUTPUT’

Examples:

SEND_COMMAND 5002:1:0, ’?VIDOUT_OUTPUT’

Command Response:

’VIDOUT_OUTPUT-852’

Syntax:

SEND_COMMAND <DEV>, ’?VIDIN_INPUT’

Examples:

SEND_COMMAND 5002:1:0, ’?VIDIN_INPUT’

Command Response:

’VIDIN_INPUT-852’

Syntax:

SEND_COMMAND <DEV>, ’?AUDOUT_MUTE’

Examples:

SEND_COMMAND 5002:1:0, ’?AUDOUT_MUTE’

Command Response:

’AUDOUT_MUTE-ENABLE’

Syntax:

SEND_COMMAND <DEV>, ’?VIDOUT_MUTE’

Examples:

SEND_COMMAND 5002:1:0, ’?VIDOUT_MUTE’

Command Response:

’VIDOUT_MUTE-DISABLE’

Syntax:

SEND_COMMAND <DEV>, ’?LIVE_PLAY’

Examples:

SEND_COMMAND 5002:1:0, ’?LIVE_PLAY’

Command Response:

’LIVE_PLAY-live’
or
’LIVE_PLAY-local’

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N2312/N2322 User Manual

Native Commands Port 1 (Cont.)

Command Description

Encoder/Decoder Commands

?LOCAL_PLAY
Request the Local Play/Host Play Playlist
number.

?USB_HID_SERVICE
Request the status of the USB.

Syntax:

SEND_COMMAND <DEV>, ’?LOCAL_PLAY’

Examples:

SEND_COMMAND 5002:1:0, ’?LOCAL_PLAY’

Command Response:

’LOCAL_PLAY-1’

Syntax:

SEND_COMMAND <DEV>, ’?USB_HID_SERVICE’

Examples:

SEND_COMMAND 5002:1:0, ’?USB_HID_SERVICE’

Command Response:

’USB_HID_SERVICE-<0|1>’

IR/Serial Send Commands Port 3

Command Description

GET BAUD
Get the RS-232 port's communication
parameters.

SET BAUD
Set the RS-232 port's communication
parameters.

Syntax:

SEND_COMMAND <DEV>, ’GET BAUD’

Example:

SEND_COMMAND 5002:3:0, ’GET BAUD’

Command Response:

'GET-9600,N,8,1'

Syntax:

SEND_COMMAND <DEV>, ’SET BAUD <baud>,<parity>,<data>,<stop>’

Variables:

baud = baud rates are: 115200, 57600, 38400, 19200, 9600, 4800, 2400, 1200.
parity = N (none), O (odd), E (even).
data = 8 dat a bits.
stop = 1 and 2 stop bits.

Example:

SEND_COMMAND 5002:3:0, ’SET BAUD 9600,N,8,1’

Command Response:

'SET- BAUD 9600,N,8,1'

Pass Through Commands

For other commands, the NetLinx String command will interpret any existing N-Series API command. For example, to
enable the scaler, send the following string command:

SEND_STRING <DEV>, ’scalerenable’

Similarly, to disable the scaler, send the string command:

SEND_STRING <DEV>, ’scalerdisable’

The response to a pass through string command is the issued command followed by the status message. For
example:

• Command string:

SEND_STRING <DEV>, ’scalerenable’

• Response string

“'scalerenable-SVSI_RXGEN2:N225A020000140',A,'NAME:00:19:0B:80:01:BD',A,'MAC:00:19:0B:80:01:BD'…”

NOTE: Multiple commands cannot be issued together separated by ’\r’.

For more information, refer to the API documentation for the N-Series device.

Encoder/Decoder Commands

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N2312/N2322 User Manual

IR Port 2

Using the NetLinx Studio application, download the appropriate IR file to the N-Series device to use the appropriate
channels. Port 2 is used to send IR commands. Some tuning of the NetLinx Pulse Time, IR Command Holdoff, and IR

Repeat Holdoff on the N-Series device may be required. The Pulse Time is controlled in the SNAPY code. The IR
Command Holdoff and the IR Repeat Holdoff are controlled on the Advanced section of the N-Series device
Settings web page. See Figure 58

IR Command Holdoff

• This is the delay between IR commands portions.

• To set the IR Command Holdoff, issue the following string command:

SEND_STRING <DEV>, ’setSettings:ircmdtime:<time in ms>’

• The default value is 25 ms.

IR Repeat Holdoff

• This is the repeat delay between IR commands.

• To set the IR Repeat Holdoff, issue the following string command:

SEND_STRING <DEV>, ’setSettings: irc2rtime:<time in ms>’

• The default value is 90 ms.

to see where to find these options.

FIGURE 58 Advanced IR Port Settings

Serial Port 3

Port 3 is used for serial commands. Any string sent with the send string command will be output through the serial
port. Data returned from the serial port will be from the device also on port 3.

Appendix B: Minimum Network Requirements

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N2312/N2322 User Manual

Appendix B: Minimum Network Requirements

The following list specifies the minimum network requirements that must be considered when deploying your N-Series equipment.
These requirements cover the necessary protocols and features needed to drive N-Series streams.

NOTE: Specific conf iguration recommendations are based off of the Cisco Catalyst series, however this may vary.

1. Managed Network Switch

2. Gigabit Ethernet (N1000/2000 Based Systems)

3. Internet Group Management Protocol (IGMP) Version 2

IGMP Snooping

IGMP Snooping Querying

Network must include at least one IGMP Querier to maintain stream connections. It is recommended to have all capable

switches with the querier enabled and allow IGMP auto-elect to determine the Designated Querier (DQ).

Query Interval – 30 seconds. This is the interval between sending IGMP general queries.
Query Response Interval – 10 seconds. This is the maximum time the system waits for a response to general queries.
Last Member Query Interval – 100 milliseconds. This is the interval to wait for a response to a group specif ic or group-

and-source-specific query message.

Immediate Leave (also known as Fast Leave, etc. depending on switch manufacturer).

- Immediate Leave breaks any daisy chaining of multiple units together with a single home run, therefore you will not be
able to have both Immediate Leave units and daisy chaining on the same VLAN.

NOTE: If Immediate Leave is disabled, set IGMP Robustness to Default 2. Robustness can be adjusted generally from 2-10. The
higher the value, the more leave latency is added.

Warnings/Notices

There is a known behavior within IGMP that Encoder streams, whether requested across an uplink or not, will be

requested by the DQ and will be present on all uplinks between the stream source switch and the DQ.

- This means that even though you may not be routing a stream to another switch, the DQ’s request still puts the
stream on the uplink. Therefore, it is important to account for all streams forwarding to the DQ.

- The presence of a multicast router with PIM-Sparse configured to handle the multicast traffic may eliminate or limit
this behavior.

- N-Series Encoders also support separate VLAN tagging of audio and video streams to allow only certain audio and
video streams through an uplink in order to eliminate or limit this behavior.

4. Jumbo Frames Enabled

The N2300 Series Encoders/Decoders produce a frame payload larger than 1500 bytes which requires the switch to have the
capacity of handling Jumbo Frames enabled.

5. TCN Flood Off

TCN flood protocol will cause unnecessary backplane and bandwidth usage when adding or removing a device on the network.
This can cause stream interruptions as the flooding sweeps through the network.

Should you encounter any problems not covered by these guidelines, please contact technical support via email

([e-mail]

) or call 256.461.7143 x9900.

© 2016 Harman. All rights reserved. AMX, AV FOR AN IT WORLD, and HARMAN, and their respective logos are registered trademarks of HARMAN.
Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies.

AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior notice at any time.
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

3000 RESEARCH DRIVE, RICHARDSON, TX 75082 AMX.com | 800.222.0193 | 469.624.8000 | +1.469.624.7400 | fax [phone]
AMX (UK) LTD, AMX by HARMAN - Unit C, Auster Road, Clifton Moor, York, YO30 4GD United Kingdom • [phone] • www.amx.com/eu/

Last Revised:

12/2016

50DOCN2300MNREV1.0

8