AMX CSG-500, CSG-544, CSG-580 User Manual
Operation/Reference Guide
CSG
SIP Communications Gateway
CSG-500, CSG-544, CSG-580
Control System Accessories
Last Updated: 10/10/2008
AMX Limited Warranty and Disclaimer
All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is
obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each
box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be cancelled. Any shipments
received not consistent with the RMA, or after the RMA is cancelled, will be refused. AMX is not responsible
for products returned without a valid RMA number.
Warranty Repair Policy
• AMX will repair any defect due to material or workmanship issues during the applicable warranty period at no cost to the AMX
Authorized Partner., provided that the AMX Authorized Partner is responsible for in-bound freight and AMX is responsible for
out-bound ground freight expenses.
• The AMX Authorized Partner must contact AMX Technical Support to validate the failure before pursuing this service.
• AMX will complete the repair and ship the product within five (5) business days after receipt of the product by AMX. The AMX
Authorized Partner will be notified if repair cannot be completed within five (5) business days.
• Products repaired will carry a ninety (90) day warranty or the balance of the remaining warranty, whichever is greater.
• Products that are returned and exhibit signs of damage or unauthorized use will be processed under the Non-Warranty Repair
Policy.
• AMX will continue to provide Warranty Repair Services for products discontinued or replaced by a Product Discontinuance
Notice.
Non-Warranty Repair Policy
• Products that do not qualify to be repaired under the Warranty Repair Policy due to age of the product or Condition of the product may be repaired utilizing this service.
• The AMX Authorized Partner must contact AMX Technical Support to validate the failure before pursuing this service.
• Non-warranty repair is a billable service.
• Products repaired under this policy will carry a ninety (90) day warranty on material and labor.
• AMX will notify the AMX Authorized Partner with the cost of repair, if cost is greater than the Standard Repair Fee, within five (5)
days of receipt.
• The AMX Authorized Partner must provide a Purchase Order or credit card number within five (5) days of notification, or the
product will be returned to the AMX Authorized Partner.
• The AMX Authorized Partner will be responsible for in-bound and out-bound freight expenses.
• Products will be repaired within ten (10) business days after AMX Authorized Partner approval is obtained.
• Non-repairable products will be returned to the AMX Authorized Partner with an explanation.
• See AMX Non-Warranty Repair Price List for minimum and Standard Repair Fees and policies.
Safety Certification and Agency Approvals
Safety Certification and Agency Approvals
Safety
US/CSA 60950
IEC 60950
AS/NZS 60950
EN 60950
Other
A-Tick (Australia)
CE Mark (European Union)
2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC
lead free exemption (Annex C)
Telecom
FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2
AS/ACIF S002
AS/ACIF S003
PTC220
EMC
FCC Part 15 Class A
EN55022/CISPR22 Class A
EN55025
IEC 61000
AS/NZS CISPR22 Class A
CSG SIP Communications Gateway
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Safety Certification and Agency Approvals
iv
CSG SIP Communications Gateway
Table of Contents
Table of Contents
Safety Certification and Agency Approvals ....................................................... iii
Safety....................................................................................................................... iii
Other ....................................................................................................................... iii
Telecom ................................................................................................................... iii
EMC ......................................................................................................................... iii
CSG SIP Communications Gateway ....................................................................1
Overview .................................................................................................................. 1
CSG Specifications .................................................................................................... 2
CSG Interface............................................................................................................ 2
Installation ..........................................................................................................3
Unpacking the Unit ................................................................................................... 3
Inspecting Your Shipment......................................................................................... 3
Identifying Communication Ports.............................................................................. 3
Understanding the LEDs ........................................................................................... 5
Using the Configuration Reset Switch ...................................................................... 5
Pin Assignments.............................................................................................................. 6
Installing the Hardware............................................................................................. 7
Mounting the CSG .................................................................................................... 8
Instructions for Wall Mounting........................................................................................ 8
Instructions for Wall Mounting Using DIN Rail Mounting Brackets ................................. 8
Configuration ...................................................................................................13
Server Setup ........................................................................................................... 13
Setting up Your System .......................................................................................... 13
Logging on to the CSG for the First Time..................................................................... 13
Subsequent Logons to the CSG .................................................................................... 14
Bonjour (Zero-Configuration) Client .............................................................................. 14
Administrative Options ........................................................................................... 15
Local Extension Settings ............................................................................................... 15
Change Password.......................................................................................................... 16
Restore Factory Defaults............................................................................................... 17
Backup/Restore............................................................................................................. 18
Upgrading Firmware ..................................................................................................... 19
System Options ...................................................................................................... 19
System Information....................................................................................................... 19
Networking Configuration ............................................................................................ 19
Global Settings.............................................................................................................. 25
CSG SIP Communications Gateway Operations/Reference Guide
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Table of Contents
Telephony Options ................................................................................................. 27
User Configuration ........................................................................................................ 27
Setting Codec Preferences............................................................................................ 29
Conferencing................................................................................................................. 30
Voice Mail...................................................................................................................... 31
Voice Mail E-mail Configuration .................................................................................... 35
Calling Queues .............................................................................................................. 35
Service Providers........................................................................................................... 38
Call Rules....................................................................................................................... 39
Creating a Call Rule....................................................................................................... 41
Creating a Dial Plan....................................................................................................... 41
Incoming Calls ............................................................................................................... 42
Creating an Incoming Call Rule ..................................................................................... 42
Voice Menus.................................................................................................................. 43
Record a Menu .............................................................................................................. 47
Call Parking ................................................................................................................... 48
Ring Groups .................................................................................................................. 49
Active Channels............................................................................................................. 51
Touch Panel Configuration ...............................................................................53
Setup Pages ............................................................................................................ 53
Other Settings Slide Out Menu..................................................................................... 53
Setting Up Your Touch Panel to Work with Your CSG .................................................. 55
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CSG SIP Communications Gateway Operations/Reference Guide
CSG SIP Communications Gateway
CSG SIP Communications Gateway
Overview
The CSG SIP Communications Gateway is a stand alone Private Branch Exchange (PBX) which runs a
version of Asterisk. It is suitable for the desktop, or mounting in a typical network closet or restricted
access location. The CSG is ideal for small office environments or as an extension to a central CSG PBX.
The CSG can function not only as a PBX, but also as VoIP ATA, or VoIP gateway. It has eight analog
ports that can be configured (via modules) as Foreign Exchange Office (FXO) or Foreign Exchange
Station (FXS) ports.
The CSG enables you to transform an intercom-enabled Modero Touch Panel into a full-featured IP
phone. With the CSG and an intercom-enabled Modero Touch Panel you can make and receive local,
long distance, and international phone calls, and have access to phone features like call waiting, caller
ID, call forwarding, call queuing, and voice mail.
The CSG comes in three different models: the CSG-500, CSG-544, and CSG-580. The CSG-500
supports up to 50 users, but offers no analog lines. In addition to supporting up to 50 users, you can
integrate the CSG-544 and CSG-580 to outside PSTN or POTS networks. The CSG-544 allows for up to
four phones and four PSTN lines. The CSG-580 allows for up to eight PSTN lines. The CSG supports
AMX Session Initiated Protocol (SIP)-enabled touch panels, such as the MVP-8400i, NXD-1000Vi, and
NXD-700Vi, as well as 3rd party IP phones.
In a typical network, the CSG acts as proxy server, registrar, and gateway. A SIP-enabled touch panel
acts as a user agent, which allows the touch panel to act as an IP phone. FIG. 1 displays a high-level
diagram of the recommended network infrastructure for using the CSG.
FIG. 1 Recommended network infrastructure
CSG SIP Communications Gateway
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CSG SIP Communications Gateway
CSG Specifications
The following table lists the specifications for the CSG.
CSG Specifications
Dimensions (HWD): 1.74” x 11.45” x 5.44” (4.41 cm x 29.09 cm x 13.82 cm)
Weight: 2.25 lbs (1.02 kg)
Enclosure Metal with black matte finish
Power Requirements Constant current draw: 2.6 A @ 12 VDC
Memory • 8MB on board serial Flash memory
Certifications FCC (Class A), CE, IEC60950, and RoHS
Operating/Storage
Environment
Front Panel Components:
Powe r LED Indicates whether the unit is turned on and receiving power.
Network LED Indicates whether a network cable is connected and the speed of the network.
IP Phones LEDs Indicates whether the corresponding link is connected and the speed of the
Analog LEDs Indicates whether the analog port is installed and the type of port (FXO/FXS)
Rear Panel Components:
Power connector 5.1mm OD, 2.1mm pin, 12V 3.0A center positive
Configuration Reset Switch Resets the current configuration to the factory default when pressed
Console port 1 RJ45 port for console (craft) port serial control
Network port 1 RJ45 10/100baseT port for a general (WAN) connection
IP Phones ports 4 RJ45 10/100baseT ports for IP phone connections
Analog ports • 8 RJ11 ports: 4 for FXO and 4 for FXS connections
Included Accessories • PSN3.0 Power Supply, 3.0A, 12.0CVD (FG423-31)
Other AMX Equipment • DIN Rail Mounting Bracket (FG532-06)
• 64MB 16-bit parallel SDRAM
• Operating Temperature: 0° C (32° F) to 40° C (104° F)
• Operating Humidity: 5% to 85% RH Non-Condensing
• Storage Temperature: -20° C (-4° F) to 70° C (158° F)
• Storage Humidity: 0% to 85% RH Non-Condensing
link.
installed. (Not available on all models.)
continuously during the boot process.
(CSG-544 only)
• 8 RJ11 ports for FXO connections (CSG-580 only)
Note: The CSG-500 does not use analog ports.
• CSG SIP Communications Gateway Installation Guide (93-2182-01)
• 2 Surface mounting brackets (62-2182-04)
• 4 #4-40 X .250 PPH screws (80-0112)
CSG Interface
The CSG interface enables you to create a PBX solution that rivals the features and functionality of
traditional telephony switches. Current PBX solutions are expensive and proprietary. Using the CSG,
you can replace an existing small business PBX. Since it runs on Linux, it inherits all of the power and
stability of that operating system. The CSG works with most standards-based IP telephone handsets and
software. The CSG also supports analog phones and ADSI-screen phones.
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CSG SIP Communications Gateway
Installation
Unpacking the Unit
When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If
damage is suspected, file a claim with the carrier and contact your reseller from which the unit was
purchased or AMX Technical Support.
Keep the original shipping container to use for future shipment or proof of damage during shipment.
Only qualified service personnel should install the unit. Users should not attempt to
perform this function themselves.
Inspecting Your Shipment
The following items are included in shipment of the CSG:
CSG unit.
Power supply (FG423-31)
CSG Installation Guide (93-2182-01)
2 Surface mounting brackets (62-2182-04)
4 #4-40 X .250 PPH screws (80-0112)
Installation
Identifying Communication Ports
The CSG unit consists of up to eight RJ11 analog ports which can be configured as either FXO or FXS
ports, depending on the type of modules installed in the CSG model. These ports provide 16ms of analog
port echo cancellation. The unit is rated for a total of 8 REN across all FXS ports. Each individual port is
rated for up to 3 REN @ 1500ft (450m).
Four 10/100BaseT LAN ports and one 10/100BaseT WAN port provide the functionality to connect to
the local network as well as allowing the CSG to act as a router. All the Ethernet ports support
auto-MDI/MDX.
An RS-232 console port is also available for additional configuring of the pre-loaded CSG software via
direct physical access. The preferred method for configuring the unit is by using the web based interface.
You can also configure it remotely using SSH. The CSG is shipped fully configured, but it may be
altered for specific applications.
FIG. 1 displays the ports and their corresponding LEDs.
CSG SIP Communications Gateway
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Installation
FXS
FXS
FXO
FXO
Port/LED Correlation
FIG. 1 CSG - Ports/LEDs
The example shown is configured with four FXO and four FXS ports, model CSG-544.
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CSG SIP Communications Gateway
Installation
Understanding the LEDs
There are 14 LEDs on the front panel of the CSG. The eight LEDs corresponding to the analog ports on
the rear panel, indicate the type of interface installed. The definition of each LED and its color
representation is explained below.
LED Definitions
LED Color Description
Power: • Blue (pulsing) On when the unit boots up after the bootload process has
completed. The LED pulses at a rate which is proportional to the
BlackFin processor load.
Network: • Off No line is connected or the interface is inactive.
• Green (flashing) Link is up at 100Mbps. LED flashes at 1/10 second intervals as
traffic is detected.
• Red (flashing) Link is up at 10Mbps. LED flashes at 1/10 second intervals as
traffic is detected.
IP Phones
(4 ports):
Analog (8 ports): • Off No analog port is installed in the corresponding port.
• Off No line is connected or the interface is inactive.
• Green (flashing) Link is up at 100Mbps. LED flashes at 1/10 second intervals as
traffic is detected.
• Red (flashing) Link is up at 10Mbps. LED flashes at 1/10 second intervals as
traffic is detected.
• Green (solid) Port is configured for FXS operation and is enabled. An analog
telephone may be connected to this port.
• Green (flashing) Telephone is ringing.
• Green (slow blinking) Telephone is in use.
• Red (solid) Port is configured for FXO operation and is enabled. A telephone
line may be connected to this port.
• Red (flashing) Telephone line is ringing.
• Red (slow blinking) Telephone line is in use.
Using the Configuration Reset Switch
The Configuration Reset (CFG RST) switch (rear panel - see FIG. 2) resets the current configuration to
the factory defaults when pressed. The switch must be continuously pressed during the boot process.
This will force the unit to delete all configuration data.
Config Reset
Network port
Power
FIG. 2
Rear panel connectors
Console port
IP Phones ports
Analog ports
CSG SIP Communications Gateway
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Installation
If you press the RST CFG button, you to lose all configuration settings.
Pin Assignments
The following tables describe the pin assignments for the different ports on the CSG.
Console Port Pinouts
Pin Description
1 Ground (Connect to
DB9 pin 5)
2 Unused (Leave Open)
3 Primary RxD (To
CSG)
Connect to DB9 Pin 3
4 Unused
5 Tx (From CSG)
Connect to DB9 Pin 2
6 CTS (To CSG)
Connect to DB9 Pin 7
7 Open
8 RTS (From CSG)
Connect to DB9 Pin 8
RJ11 Analog Port Connector
Pinouts
Pin Description
1 Unused
2 Unused
3 Tip
4 Ring
5 Unused
6 Unused
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CSG SIP Communications Gateway
Installation
IP Phone and Network
Ethernet Port Pinouts
Pin Description
1 Rx Receive Negative
2 Rx Receive Positive
3 Tx Transmit Negative
4 Unused
5 Unused
6 Tx Transmit Positive
7 Unused
8 Unused
Installing the Hardware
1. Connect an Ethernet cable connected to your network to the Network port on the back of the CSG.
2. Connect an Ethernet cable an IP Phone port. This will be used during the initial configuration of the
CSG.
3. Connect the provided power supply to the unit’s DC connector. The unit immediately receives
power once you connect a power source to it.
4. When the unit completes the boot process, the left-most eight LEDs indicate how the analog ports
are configured. A red light indicates the port is FXO, and a green light indicates the port is FXS. If
the light for a port is off, the port is not installed.
The analog port configuration is selected when purchasing your CSG unit.
5. Connect telephones to the analog ports that are configured as FXS ports and connect phone lines to
the analog ports that are configured as FXO ports. If you are using the CSG-500, you can skip this
step.
If you are using the CSG-544, do NOT connect analog ports 1-4 to a phone line.
Since both the FXS ports and the phone lines supply power, the hardware could
sustain damage. This damage is not covered under the AMX standard warranty.
This unit must be connected to the Telecommunications Network in your country
using an approved line cord, e.g.: for Australia use only line cords complying with
ACA Technical Standard TS008.
This unit must be connected only to the appropriate Telecommunications Network
port (as approved for use in your specific country).
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication wiring for
network connections.
CSG SIP Communications Gateway
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Installation
Mounting the CSG
FIG. 3 illustrates the proper mounting installation options for wall mounting the unit:
LEDs pointing UP
DO NOT point the LEDs DOWN
FIG. 3 Acceptable Mounting Orientation options (wall mounting)
LEDs pointing SIDEWAYS
Instructions for Wall Mounting
Select the area to mount the CSG unit (refer to FIG. 3). The unit should be mounted at or below eye
1.
level to properly view the LEDs.
2. Line up one of the surface mounting brackets with the two holes on one side of the CSG. Install two
#4-40 X .250 PPH screws into the holes in the bracket to secure the bracket to the CSG.
3. Repeat step 2 to attach the second bracket to the other side of the unit.
4. Affix one screw to the wall. Leave approximately 1/4-inch of the screw protruding from the wall to
allow the head of the screw to slide into the settings on the mounting bracket, mounting the unit to
the wall.
5. Repeat step 4 to attach the second bracket to the wall.
Instructions for Wall Mounting Using DIN Rail Mounting Brackets
The AC-DIN-CS3 DIN Rail Mounting Brackets (FG532-06) allow you to install the CSG on a standard
DIN rail (or “top-hat” rail). The DIN Rail Mounting Bracket comes in a kit that includes everything you
need to mount a single device on a standard (35 MM. wide) metal DIN rail. Follow these steps to mount
the CSG using the DIN rail mounting brackets:
1. Use the four supplied flat-head screws to secure the DIN mounting clips to the bracket.
2. Use the two supplied pan-head screws to secure the bracket/mounting clip assembly to the CSG.
Use the mounting holes on either side panel of the enclosure to mount the bracket/mounting clip
assembly.
3. Snap the bracket/clamp onto the DIN rail.
8
CSG SIP Communications Gateway
Installation
There are indicators on both the bracket and the mounting clips to show which end is the “top” to ensure
correct mounting orientation (see FIG. 4).
The bracket has a notched side to indicate the top of the piece. The DIN mounting
clips also have two holes drilled in the top portion of the clips that indicate the top of
the clip.
Notch indicates top of the bracket
Drilled holes indicate
top of the clip
Bracket DIN Mounting Clips
FIG. 4 AC-DIN-CS3 - Clip/Bracket assembly (attach to CSG)
(2 per bracket)
CSG SIP Communications Gateway
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Installation
FIG. 5 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket:
This notch indicates
the top of the bracket
These two holes indicate
the top of the mounting
clips
DIN Rail
(35mm)
(mounts to the CSG)
FIG. 5 AC-DIN-CS3 DIN Rail Mounting Bracket - mounted on a DIN rail
Bracket
DIN Mounting Clip
attached to the bracket
(2 clips per bracket)
FIG. 6 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket and the orientation
of the mounted device.
Mounted Device
(front panel facing UP)
Bracket/Clamp
assembly
mounted to
device
DIN Rail
10
Note: Mount devices
with visual indicator
(LCD displays, LEDs)
facing up, for ease of use.
FIG. 6 Device mounted on a DIN rail using the DIN Rail Mounting Bracket kit
CSG SIP Communications Gateway
Installation
You can also mount the CSG by attaching the mounting brackets to the bottom of the unit. FIG. 7
displays the CSG with mounting brackets attached to its underside. The bracket clamps attach to the DIN
rail as shown in FIG. 5.
FIG. 7 DIN Rail Mounting Brackets attached to bottom of CSG unit
CSG SIP Communications Gateway
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Installation
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CSG SIP Communications Gateway
Configuration
The CSG comes pre-installed with a web-based configuration tool you can use to configure your unit.
This chapter gives you all the information you need to configure your CSG.
For troubleshooting purposes, advanced users may alter the CSG configuration files or perform Linux
console commands through the Console port. Advanced configuration changes may also be made
remotely using SSH if the unit is connected to a network.
Server Setup
The first step in using the CSG is to get your unit up and running. To get your server up and running, see
the Installation section on page 3 of this guide.
Setting up Your System
The CSG comes with a user interface framework which gives you the ability to configure it through an
easy to use interface. To access the interface, you will need the IP address your CSG server is using. The
default IP address is http://192.168.69.1, which you can use to configure your CSG via a web browser.
The user interface provided with the CSG gives you the ability to set up a telephone system without the
need to use command line configuration. The user interface begins with an install wizard, covering the
essential pieces required for your phone system. After completing the install wizard, the primary menu
displays, which gives you the ability to further modify the existing configurations or add features. The
CSG comes with a user interface framework which gives you the ability to configure it through an easy
to use interface. To access the interface, you will need the IP address your CSG server is using.
Configuration
Logging on to the CSG for the First Time
Follow these steps to log on to the CSG:
1. Connect a computer to an IP Phone port on the CSG with an Ethernet cable. The computer must be
configured to obtain an IP address automatically.
2. Open a web browser. In the address field of the web browser, enter the default IP address
http://192.168.69.1. FIG. 1 displays the initial login page.
FIG. 1 CSG Login Page
3. To log on to the system, enter the following user name and password:
Username: admin
Password: 1988
CSG SIP Communications Gateway
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Configuration
Subsequent Logons to the CSG
The method described above will work to log onto the configuration tool of the CSG. In addition, you
can log onto the CSG using the CSG's Network port once it has been enabled. In this case, open a web
browser on a computer which is located on the same network as the CSG. In the address field of the web
browser, enter the IP address of the CSG as defined during the initial installation.
Bonjour (Zero-Configuration) Client
You can also log on to the CSG by using a zero-configuration networking client that allows you to
determine the unit’s IP address, such as Bonjour or a similar zero-configuration client.
Zero-configuration (or Zeroconf, also known as "Bonjour") technology provides a general method to
discover services on a local area network. In essence, it allows you to set up a network without any
configuration, as described below.
You may need a zero-configuration client to determine the IP address of the CSG. There are many
zero-configuration clients available. However, for the purposes of this document, we will refer to
Bonjour for Windows. It is free, and widely available for download. If you don’t already have it installed
on your PC, download and install Bonjour for Windows before you begin.
Perform these steps to log on to the CSG through Bonjour for Windows:
1. With Bonjour for Windows running on a PC that has access to the LAN on which the CSG resides,
connect the CSG to the network (see Installing the Hardware section on page 7).
2. In Bonjour, you will see the unit join the network at power up (FIG. 2). Double-click the CSG link
to access the CSG Login page (FIG. 1).
14
FIG. 2 Bonjour for Windows - example screen
3. To log on to the system, enter the following user name and password:
Username: admin
Password: 1988
As shown in FIG. 2, Bonjour for Windows operates as a plug-in to Internet Explorer (version 7
shown), and is displayed in the IE Explorer Bar. If you have installed Bonjour for Windows, but
don’t see the Bonjour toolbar icon, you may need to "unlock" and expand the toolbars to see it.
CSG SIP Communications Gateway
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