AMX ACR-5100 User Manual

ADMINISTRATORS GUIDE

ACR-5100 ACENDO™ CORE™

MEETING COLLABORATION SYSTEM

AMX Limited Warranty and Disclaimer

This Limited Warranty and Disclaimer extends only to products purchased directly from AMX or an AMX Authorized Partner which include AMX Dealers, Distributors, VIP’s or other AMX authorized entity.

AMX warrants its products to be free of defects in material and workmanship under normal use for three (3) years from the date of purchase, with the following exceptions:

• Electroluminescent and LCD Control Panels are warranted for three (3) years, except for the display and touch overlay components are warranted for a period of one (1) year.

• Disk drive mechanisms, pan/tilt heads, power supplies, and MX Series products are warranted for a period of one (1) year.

• AMX lighting products are guaranteed to switch on and off any load that is properly connected to our lighting products, as long as the AMX lighting products are under warranty. AMX also guarantees the control of dimmable loads that are properly connected to our lighting products. The dimming performance or quality there of is not guaranteed, impart due to the random combinations of dimmers, lamps and ballasts or transformers.

• AMX software is warranted for a period of ninety (90) days.

• Batteries and incandescent lamps are not covered under the warranty.

• AMX AutoPatch Epica, Modula, Modula Series4, Modula CatPro Series and 8Y-3000 product models will be free of defects in materials and manufacture at the time of sale and will remain in good working order for a period of three (3) years following the date of the original sales invoice from AMX. The three-year warranty period will be extended to the life of the product (Limited Lifetime Warranty) if the warranty card is filled out by the dealer and/or end user and returned to AMX so that AMX receives it within thirty (30) days of the installation of equipment but no later than six (6) months from original AMX sales invoice date. The life of the product extends until five (5) years after AMX ceases manufacturing the product model. The Limited Lifetime Warranty applies to products in their original installation only. If a product is moved to a different installation, the Limited Lifetime Warranty will no longer apply, and the product warranty will instead be the three (3) year Limited Warranty.

All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day period the RMA will be canceled. Any shipments received not consistent with the RMA, or after the RMA is canceled, will be refused. AMX is not responsible for products returned without a valid RMA number.

AMX is not liable for any damages caused by its products or for the failure of its products to perform. This includes any lost profits, lost savings, incidental damages, or consequential damages. AMX is not liable for any claim made by a third party or by an AMX Authorized Partner for a third party.

This Limited Warranty does not apply to (a) any AMX product that has been modified, altered or repaired by an unauthorized agent or improperly transported, stored, installed, used, or maintained; (b) damage caused by acts of nature, including flood, erosion, or earthquake; (c) damage caused by a sustained low or high voltage situation or by a low or high voltage disturbance, including brownouts, sags, spikes, or power outages; or (d) damage caused by war, vandalism, theft, depletion, or obsolescence.

This limitation of liability applies whether damages are sought and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or amended by any person. This limitation of liability will be effective even if AMX or an authorized representative of AMX has been advised of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.

Some states do not allow a limitation of how long an implied warranty last. Some states do not allow the limitation or exclusion of incidental or consequential damages for consumer products. In such states, the limitation or exclusion of the Limited Warranty may not apply. This Limited Warranty gives the owner specific legal rights. The owner may also have other rights that vary from state to state. The owner is advised to consult applicable state laws for full determination of rights.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, AMX MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AMX EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. EXCEPT AS OTHERWISE LIMITED BY APPLICABLE LAW, AMX RESERVES THE RIGHT TO MODIFY OR DISCONTINUE DESIGNS, SPECIFICATIONS, WARRANTIES, PRICES, AND POLICIES WITHOUT NOTICE.

, or a claim is made, under this warranty or as a tort claim (including negligence

Table o f C o nte n t s

iii

ACR-5100 Acendo Core Administrators Guide

Table of Contents

Overview ............................................................................................................1

Features............................................................................................................................ 1

Enclosure ................................................................................................................................................ 1

Front Panel Features .............................................................................................................................. 2

Rear Panel Features................................................................................................................................ 2

Power ...................................................................................................................................................... 2

USB ......................................................................................................................................................... 2

Dual Network Connections ..................................................................................................................... 3

Dual HDMI Outputs ................................................................................................................................. 3

Stereo Audio Line Output........................................................................................................................ 3

Microphone Audio Input......................................................................................................................... 4

Wireless ............................................................................................................................ 4

Specifications ................................................................................................................... 4

Acendo Core Welcome Screen ......................................................................................... 7

User Login............................................................................................................................................... 7

Admin Login ............................................................................................................................................ 7

Acendo Core Home Screen................................................................................................ 8

Window Service Plan Information.................................................................................. 10

Installation ......................................................................................................11

Overview ......................................................................................................................... 11

Installation ..................................................................................................................... 11

What’s in the Box?.......................................................................................................... 11

Physical Installation ........................................................................................11

Attach Mounting Plate .......................................................................................................................... 11

Attaching to Mounting Plate ................................................................................................................. 11

Connections.................................................................................................................... 12

Acendo Core Power Up................................................................................................... 13

Connecting to a Video Output............................................................................................................... 13

Connecting a Keyboard and Mouse...................................................................................................... 14

Connecting Power................................................................................................................................. 14

Disconnecting Power ............................................................................................................................ 14

Acendo Core System Settings .........................................................................15

Login ............................................................................................................................... 15

Experience...................................................................................................................... 16

About .................................................................................................................................................... 17

Documents ............................................................................................................................................ 17

Applications .......................................................................................................................................... 17

Background........................................................................................................................................... 21

Table o f C o nte n t s

ACR-5100 Acendo Core Administrators Guide

Room Booking....................................................................................................................................... 21

Skype for Business ............................................................................................................................... 29

Email ..................................................................................................................................................... 31

User Profiles ......................................................................................................................................... 32

System Settings............................................................................................................... 33

Device - Options .................................................................................................................................... 33

Screen Sharing ..................................................................................................................................... 40

Share Internet Connection................................................................................................................... 41

NetLinx .................................................................................................................................................. 42

Content Sharing.................................................................................................................................... 43

System - Acendo Core Updates ............................................................................................................ 45

Automatic Updates ............................................................................................................................... 45

Import/Export ...................................................................................................................................... 46

System Recovery and Backup .............................................................................................................. 48

Exchange/Office 365 Set Up ...........................................................................49

Introduction ................................................................................................................... 49

Acendo Core Service Account ........................................................................................ 49

Microsoft Exchange / Office 365: Username and Calendar Email IDs ................................................. 49

Requirements ....................................................................................................................................... 50

Microsoft Documentation ..................................................................................................................... 50

Why Impersonation is Recommended for Exchange/Office 365 ......................................................... 50

Creating Room Mailboxes ...............................................................................51

Overview ......................................................................................................................... 51

Creating a New Room Mailbox: Exchange 2013 and Exchange 2016............................ 51

Additional Documentation .................................................................................................................... 51

Creating a New Room Mailbox: Office 365 ..................................................................... 51

Additional Documentation .................................................................................................................... 51

Domain Group Policy Definition Requirements ............................................... 52

Screen Sharing ................................................................................................54

Wireless Presentation (AirServer) .................................................................................. 56

Disabling USB Drives and WPD Devices ..........................................................57

Disabling USB Removable Drives and WPD Devices using Group Policies..................... 57

Implementing the Group Policy to Disable Removable Storage Devices ............................................. 58

NetLinx Programming .....................................................................................59

Overview .......................................................................................................................... 59

Device Ports: ......................................................................................................................................... 59

NetLinx Commands ............................................................................................................................... 59

Acendo Core System Responses .......................................................................................................... 62

Troubleshooting .............................................................................................. 63

Table o f C o nte n t s

ACR-5100 Acendo Core Administrators Guide

Room Booking Issues...................................................................................................... 63

Wireless Presentation Issues ............................................................................................................... 63

ACR-5100 Acendo Core Administrators Guide

Overview

Delivering a flawless start to any meeting, Acendo Core Meeting Collaboration System (FG4051-00) includes wide support for Web Conferencing Platforms including one-click Skype for Business meeting launch, document sharing, web browsing, room scheduling, and more, directly from the meeting space touch display or keyboard and mouse. This chapter provides a brief overview of the functional capabilities, details about connections and wiring, and product specifications of the Acendo Core System.

Features

The following table highlights Acendo Core’s primary functions.

Functional Capabilities

Management Interface: • On-screen configuration for Administrative users

Supported Documents: • Word documents, View, print and copy even without Word installed (.doc, .docx, .rtf, .txt.

Supported Document Sources: • Local Downloads

Supported Images: • Portable Network Graphic (.png)

Supported Videos: • .mp4 with H.264 video and AAC audio

Dual Display • Supported dual setups: 4k + 4k OR 1080p + 1080p OR 720p + 720p. Acendo Core does

Email: • SMTP with SSL or TLS encryption

Supported Web Browser: • Microsoft Edge web browser that supports HTML5. Plug-ins, including Flash, are not

Wallpaper: • Supported Formats: .png

Overview

 Wide support for Web Conferencing Platforms, including one-click Skype for Business – Users can quickly and easily join

a scheduled Skype for Business meeting without having to find a link or meeting invite, enhancing productivity by reducing wait time.

 Built-in Document Viewers – Users can present content without bringing any devices to the room. Users simply walk into

the room, start a session, navigate to their document (USB drive, network drive, or the web), and start their presentation.

 Network Drive Support – Many enterprises choose to have all their documents stored on network drives. If a user

authenticates into a meeting, they will have access to content stored on those drives. As Core is always on, there is no waiting for boot up time allowing users to access their network content quickly enhancing workforce productivity.

 Active Directory Authentication – By natively integrating with Active Directory, users can authenticate into Acendo Core

and access network drives. Furthermore, administrators have the option to require authentication in order to use Core for secure document and network access.

 Simple and Intuitive On-screen Scheduling – At a glance users can see the status of the meeting room. From the start

screen, users can book the room if it is available, start their meeting, or book a nearby room quickly, therefore minimizing wait time and improving productivity

 End-of-Meeting No tif ications – Meetings start on time because the previous meeting ended on time. Meetings have an

opportunity to wrap up cleanly and capture actions effectively because users are provided with a calender icon changing to amber 5 minutes prior to the end of the scheduled meeting time.

.wpd, .wps).

• Excel, Open, view, copy, and print workbooks, even without Excel installed (.xls, .xlsx).

• PowerPoint, View and print presentations but not edit them (.ppt, .pptx).

• Adobe Acrobat Files (.pdf )

• Remote Shared Drives

NOTE: Document sources can be disabled.

• Joint Photographic Experts Group (.jpg)

• BitMap Images (.bmp)

• Graphics Interchange Format (.gif)

• Max video playback resolution is 1080p

not support dual displays with different resolutions.

NOTE: Email can be disabled.

supported.

NOTE: Web browsing can be disabled.

•Resolutions: any

• Customizable: A single wallpaper applied to all screens

Enclosure

The Acendo Core (ACR-5100) is passive cooled without the need for fans and constructed of silver powder-coated sheet metal. Its dime nsio ns are The device is equipped with feet for tabletop usage. See Installation on page 11 for mounting instructions.

Front Panel Features

1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19" rack.

Overview

ACR-5100 Acendo Core Administrators Guide

USB for Thumb DrivesPower button

Power

HDMI Outputs

(to 1-2 Displays)

USB 3.0 peripherals (camera, microphone, speakers, mouse, keyboard, etc.)

Dual Network Connectors

Microphone In

3.5 mm Mini-phone Jacks

Stereo Audio Line Out

Antenna Port

The Acendo Core front panel is intended to only be used for quick access for USB for document access and storage. The following section lists the features on the front panel of the ACR-5100.

FIG. 1 ACR-5100 Acendo Core Front Panel

Power Button

When power is applied, the power button on the front panel lights up white. The device usually takes about 30 seconds to boot.

USB

The front panel features two Type-A USB 2.0 connectors for serial communication, touch screens, mouse and keyboard functionality, USB cameras, microphones, speakers, or reading from and writing to a mass storage device, such as USB hard drive or flash drive. (USB external hard drives may require their own power sources. The maximum current is 900mA per port).

Rear Panel Features

The following section lists the components on the rear panel of the Acendo Core.

FIG. 2 ACR-5100 Acendo Core (Rear Panel )

Power

The Acendo Core power input requires +12VDC 5A from a barrel connector on an AC-DC power brick (100-240VAC) and cable that is included with the device.

USB

The rear panel features four Type-A USB 3.0 connectors (Two double-stacked USB connectors) for mouse and keyboard functionality, reading from and writing to a mass storage device such as USB hard drives or flash drives, microphone, speakers, AMX’s Acendo Vibe or USB cameras such as AMX’s Sereno Video Conferencing Camera.

NOTE: USB external hard drives may require their own power sources. The maximum current allowed across all USB ports is 4W.

NOTE: The USB connectors support USB mass storage devices using either FAT, FAT32, exFAT, or NTFS file system format.

NOTE: Once a USB drive is connected and Acendo Core mounts the drive, the files on it may be accessed. If a message stating the

USB drive is mounted is not received, Acendo Core did not recognize the drive.

AMX Acendo Vibe

One of the USB ports can be connected to an AMX Acendo Vibe Conferencing Sound Bar to provide video conferencing capabilities. The USB connection from Acendo Vibe passes microphone audio and camera video. The HDMI connection from Acendo Core provides audi o signal to Acendo V ib e while the video is passed through by Acendo Vibe to the display..

FIG. 3 ACR-5100 Acendo Core (With Vibe Connected to Rear Panel)

Dual Network Connections

Overview

ACR-5100 Acendo Core Administrators Guide

ETHERNET

10/100

A L

Link LED (amber)

Activity LED (green) lights when receiving or transmitting LAN data pa ckets.

10/100/1000

Link speed:

Solid green - 1000 Blinking green - 100 Off - 10.

The rear panel features two 10/100/1000 Base-T RJ-45 (8P8C) LAN ports for network connection via Cat5 cable. Port2 is disabled by default. FIG. 4 provides the pin outs and signals for the LAN connector and cable.

FIG. 4 RJ-45 Wiring Diagram

FIG. 5 describes the blink activity for the LAN connector and cable.

FIG. 5 LAN Connector / LEDs

Dual HDMI Outputs

The rear panel features dual HDMI 2.0 vi deo ou tpu ts that can be used for dual dis pla y o r e xtended desktop as co nf igured by th e system administrator in the Windows Display settings. These ports support the following:

CEC protocol for high-level control functions

Reading the E-EDID and first CEA Extension to determine the capabilities supported by the attached display device

Chooses a default minimal resolution if no E-EDID is received

Supports the following digital video output resolutions:

NOTE: Does not support dual displays with different resolutions. Both displays must use only one of these listed resolutions.

720p @ 60Hz 1080p @ 60Hz 4K @ 60Hz

Support an audio/video inter face fo r transferri ng unco mpressed video dat a a nd co mpressed or uncompressed a udio data

from the HDMI source device to a display

The following table describes the pin-out configuration of the HDMI OUT connector:

HDMI OUT Connector Pin-outs and Functions

Pin Signal Pin Signal

1 TMDS Data 2+ 11 TMDS Clock Shield

2 TMDS Data 2 Shield 12 TMDS Clock-

3TMDS Data 2- 13CEC

4 TMDS Data 1+ 14 Reserved, HEC Data

5 TMDS Data 1 Shield 15 SCL

6 TMDS Data 1- 16 SDA

7 TMDS Data 0+ 17 DDC/CEC/HEC Ground

8 TMDS Data 0 Shield 18 +5V Power (max 50mA)

9 TMDS Data 0- 19 Hot Plug Detect, HEC Data+

10 TMDS Clock+

FIG. 6 displays the pin locations for the HDMI connector:

Stereo Audio Line Output

Overview

ACR-5100 Acendo Core Administrators Guide

FIG. 6

HDMI Pin-outs

The rear panel features one 3.5mm mini-phono connector for stereo audio output jack with the right channel on the ring and the left channel on the tip.

Microphone Audio Input

The rear panel features one 3.5mm mini-phono connector for audio Input jack with the right channel on the ring and the left channel on the tip. This can be used to connect to AMX’s Alero 8-channel microphone mixer for conference room meetings.

Wireless

Included in the Acendo Core device is a built-in IEEE 802.11 a/b/g/n/ac plus Bluetooth 4.0 wireless network card.

The wireless card also supports Miracast communications for screen and content sharing. Miracast™ is a groundbreaking solution for seamlessly displaying multimedia between devices, without cables or a network connection. Users can do things like view pictures from a SmartPhone on a big screen television, share a laptop screen with the conference room projector in real-time, and watch live programs from a home cable box on a tablet.

Specifications

The following table lists the specifications for Acendo Core:

ACR-5100 Specif ications

Dimensions: 1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D

Weight: 1.1 lbs. (1.1 kg) TBA

Mounting Options • Surface Mount: Wall-Mount racket included

• Rack Mount Adapter: NMX-MM-RKA, Acendo Core Rack Mount Adapter (FG3211-60), no t included. The rack mount adapter is designed for use with V Style Rack Mounting Tray (FG1010-720/721) and V Style Rack Mounting Shelf (FG3201-60), also not included

Continued 

Regulatory Compliance: • FCC - 47 CFR Part 15, Subpart B, Class B/IEEE ANSI C63.4-2014

•IC

• CE EN 55022 Class A

• CE EN 55022 Class B

• CE EN 55024

• CE EN 60950-1

• UL 60950-1

• IEC 60950-1

• IEC 61000-4-2-2008

•C-Tick

•VCCI

•RoHS

•REACH

•WEEE

Power Requirements: • Power Consumption: 60W (Max)

• Input voltage: 100 – 240Vac

• Rated Output current: 5.417A

• Rated Output Voltage: +12 VDC

• Connector: 5.5mm barrel connector

• External universal power supply with AC-DC converter brick, 100/240 VAC, 50/60 Hz, included.

• Power Indicator: (1) LED (red/green), solid red at start of boot, blinking green during boot, solid green after boo t is complete

Environmental: • Operating Temperature: 32° to 104° F (0° to 40° C)

• Storage Temperature: –4º to 158º F (–20º to 70º C)

• Rated Altitude: 5000 Meters

• Operating Humidity: 5% to 85%, non-condensing

• Storage Humidity: 5% to 90%, non-condensing

• S/N (Signal-to-Noise) ratio, input to ou tput, 90dB (weighted)

• Audio To tal Harmonic Distortion plus Noise (THD+N), input to outpu t, 0.01%.

ACR-5100 Acendo Core Administrators Guide

ACR-5100 Specif ications

Control NetLinx:

•Master Code: URL, Auto, Listen

•ICSP Security: Yes

RS-232:

• Supported through USB using USB-DB9 adapter cable

Operation Button:

•Quick press: Sleep

• Press-and-hold: System Settings

Port Usage • 8888 TCP Group Manager

• 1319 TCP Remote Logging

•23 TCP Telnet logging

• 80 TCP Default port for AmxShare

•1319 UDP NetLinx

•587 Email Port

Processor: • a quad co re Intel Celeron SoC

• x64 architecture and instruction set of 1.6 GHz which contains a burst option to 2.24 GHz

Operating System: • Windows 10 IoT Enterprise

Memory: • 4 GB RAM

• 120GB solid state drive (SSD) as the primary internal storage media

Supported Calendar Systems:

Bluetooth: • 802.11a/b/g/n/ac standard protocol and frequency bands

HDMI Out: Two HDMI 2.0 Type A connectors for video output:

Analog Audio: One 3.5mm mini-phono connector for stereo output:

Ethernet: Two 10/100/1000 Base T LAN ports for network connection via Cat5 cable.

• Microsoft Exchange 2013 SP1 or higher

• Microsoft Exchange 2016

• Exchange Online (Office 365)

•Bluetooth 4.0

• Meets Bluetooth SIG standards

• Bluetooth range (Min): 10 meters

• Supports CEC protocol for display control

• HDCP specification 1.4

• Supports two channels (left/right)

• Output Connection: 3.5 mm stereo audio jack

• Output Level (Max): 0 dBV (1 Vrms)

• Output Impedance: 100 Ohms

•Frequency Response: 20-20 kHz

•Dynamic Range: 90 dB

One 3.5mm mini-phono connector for single sided balanced audio input:

• Supports two channels (left/Right)

• Input Level (Max): 0 dBV (1 Vrms)

• Sampling frequencies: 32 kHz, 44.1 kHz, 48 kHz at both 16 bits and 24 bits

• Input impedance: 10k Ohms

• Connection: (2) RJ-45, Auto MDI/MDI-X

• Link/Act Indicator: (1) LED (green),

a. on when link is up b. blink off for packet activity c. off when link is down

• Speed Indicator: (1) LED

d. solid green when the speed on the link is 1000 Mbps e. solid amber at 100 Mbps f. off when the speed is 10 Mbps

• Support half and full-duplex

• Support IEEE 802.1X port-based Network Access Control (PNAC)

• Support WoL (Wake-on-LAN) feature (system awakens by a network message)

Overview

Continued 

ACR-5100 Acendo Core Administrators Guide

ACR-5100 Specif ications

USB: USB connectors support connecting peripheral devices such as a USB keyboard or mouse, a mass

storage device such as a USB hard drive or flash drive, touch screens, or USB Cameras (UVC1.4). Connection:

• Two USB 2.0 Type A, 500mA, 480 Mbps

• Four USB 3.0 Type A, 900mA, 4.8 Gbps

• +5V Current Output (Max): 4 W total across all USB connections

Wireless Keyboard & Mouse:

• Supports 2.4 GHz RF wireless keyboard and mouse using wireless dongle (not included)

Applications: • Viewers for PowerPoint, Word, Excel, and PDF document

• Viewers for images and videos

• Microsoft Edge web browser

• Skype for Business Client (note: customers will need to supply a Skype for Business user account for each Acendo Core)

Optional Accessories: •Acendo Vibe: ACV-5100 FG4151-00 GR/BL

ACV-5100 FG4121-00 GR/BL

• CBL-HDMI-FL, HDMI High Speed Flat Cable with RedMere® Technology (FG10-2180-16)

•CBL-USB2-FL-16 (FG10-2220-16) 16ft USB 3.0 Flat Cable

• CBL-USB2-FL-33 (FG10-2220-33) 33ft USB 2.0 Flat Cable

•CBL-USB-FL2 (FG10-2197-16) 16ft USB 3.0 My Turn Ready Flat Cable

• CBL-ETH-FL2-16 (FG10-2194-16) 16ft CAT6 Ethernet Cable

• CBL-HDMI-FL2-16 (FG10-2192-16) 16ft HDMI My Turn Ready Flat Cable

• AVB-VSTYLE-RMK-1U V-Style Box Tray (FG1010-720)

• AVB-VSTYLE-RMK-FILL-1U,V-Style Box Tray with Fill Plates (FG1010-721)

• NMX-VRK V-Style Rack Shelf (FG3201-60)

• NMX-MM-RKA (FG3211-60)

Overview

ACR-5100 Acendo Core Administrators Guide

Administrators press on the Key/Door icon to make changes to the system).

This field will only appears when Guest Logins are permitted by Admin (see User Profiles on page 26.)

On Domain

Off Domain

Acendo Core Welcome Screen

The Acendo Core Welcome screen provides users with room booking abilities, a 48 hour scheduler view, Admin sign on feature. The Admin username and password must be entered to view or change any of the system settings.

User Login

Users can access the user Home screen by clicking on the blue Use Room Now button at the center of the welcome screen (FIG. 7).

Admin Login

1. Administrators can login by clicking on the Key/Door icon in the bo ttom left of the screen (FIG. 7).

FIG. 7

Acendo Core Main Screen

2. The login screen appears (FIG. 8).

NOTE: The Domain f ield will not be visible if unit is off domain. Additionally, Log In and Login In as Guest will no t be visible if off domain.

FIG. 8 Login Screen - On Domain (left) and Off Domain (right)

3. Log into the session on the Acendo Core using Admin credentials:

Username -coreadmin

Password - c0r3@dmiN (c "zero" r3@dmiN)

NOTE: Remote access into Rome (RDP) is not supported. You can use the RDP client on Rome to remotely login and access other nonRome PCs. Due to Rome's ecosystem only local single sign-on is allowed.

Overview

ACR-5100 Acendo Core Administrators Guide

Application Tool Bar

System Tool Bar

System Settings

System Shortcuts

Wired Network Status

System Volume Options

Acendo Core Home Screen

The Acendo Core Home screen provides users with access to default applications and up to four additional Admin assigned App Favorites in the Applications tool bar (FIG. 9). Some features in the System Tool Bar are not available to non Admin users such as System Settings and the Windows control panel defined later in this chapter.

1. After an Admin user Login, the system displays the following screen with an app tool bar down the left side and additional settings lower right.

FIG. 9

System Tool Bar

The System Tool bar provides at-a-glance system statuses and for Administrators, access to system settings (see Acendo Core System Settings section on page 15) and System Shortcuts (FIG. 10). The System Shortcuts are standard Windows locations used

to make system-wide changes. Shortcuts are as follows:

NOTE: Both guest and domain users are able to view Program f iles (though they are not able to edit these files), create folders on the C drive and write to the C drive. Files and folders written to the root of the C drive that were not there at the beginning of a session will, in fact, be purged upon logout.

Administrator Session Screen

File Explo rer - O pens a view o f f ile folders and network locat io ns.

Windows Settings - Opens Windows Settings to make system changes to privacy, accounts, network, devices, etc.

Control Panel - Opens the Windows system Control Panel to make changes to network locations, hardware changes, etc.

Computer Management opens the Windows system Computer Management screen to view performance, folders, etc.

Command Prompt - opens a Command Prompt window for DOS users/

FIG. 10 System Toolbar

Overview

ACR-5100 Acendo Core Administrators Guide

Click on Change Date and Time to bring

Click on the time to bring up this view.

up the Windows clock.

System Clock

Clicking on the System time will bring up the Day of the Week, Date and Time view as shown in FIG. 11. Furthermore, click on the Change Date and Time link to bring up the Windows System clock to make changes.

FIG. 11

System Clock

Application Manager

The Application Manager is used to show the current applications that have open windows FIG. 12. Users can then select one of the apps to reopen, or close each window by selecting the "X" in the top right corner or each app.

FIG. 12 System Clock

Finish - Log Off

To exit a session, users should select the Finish button in the bottom right of the screen and select from the options shown (FIG. 13)..

FIG. 13 Finish Session Options

Overview

ACR-5100 Acendo Core Administrators Guide

When users and guests logoff the system the following user folders are deleted for ALL users:

CD Burning

Cookies

Desktop

Documents

Downloads

Music

Pictures

Public Desktop

Public Documents

Public Downloads

Public Music

Public Pictures

Public Ringtones

Public Videos

Ringtones

Videos

And the following for the Core Guest account only:

Application Shortcuts

Favorites

History

Internet Cache

Links

Recent

Saved Searches

Search History

In addition, for all accounts but Core Admin, files or folders created in the root of the C:\ drive will be deleted. This only applies to the root and does not track into any sub-folders of C:\.

Window Service Plan Information

The following link provides Microsoft's overview of Windows as a service:

https://docs.microsoft.com/en-us/windows/deployment/update/waas-overview#servicing-channels

Acendo Core Release 1 service plan:

1. Acendo Core is aligned with the Microsoft's Semi-Annual Channel.

2. Acendo Core will utilize a group Policy enabling the full 365 day deferment period of all feature updates (from the date they are released) in order to support feature update integration.

ACR-5100 Acendo Core Administrators Guide

Installation

wall screws and tighten.

Pre drill holes then insert

Overview

Wall mounted behind a display

Mounted underneath a table

Inside credenza

Out on top of the credenza

In a rack shelf.

Installing Acendo Core is a quick and simple process. Before connecting the ACR-5100 to its peripheral devices and powering the devi ce, be sure to mount the devi ce using the desired method detailed belo w.

Installation

What’s in the Box?

The Acendo Core Meeting Collaboration System includes the following accessories:

Power supply/cord

1 Mounting Plate and 2 Stand-off Screws

Safety Instructions and a Quick Start Guide

Installation

1.37” x 7.06” x 7.937” (34.8mm x179 mm x 201.6 mm) H x W x D and requires 1RU slot when mounted in a 19" rack.

Physical Installation

To install Acendo Core, the following items are needed:

1 HDMI cable (Type A male)

Ethernet cable

1 HDMI touch screen or HDMI monitor with USB keyboard and/or mouse

Mounting screws are needed for wall or under desk mounting options

Acendo Core can be mounted using the included mounting plate for wall or under desk mount or can be used as a table-top device.

Attach Mounting Plate

Using the mounting plate as a template, place it into the desired position and mark four of the wall screw holes with a pencil.

Note: If mounting on a wall, a level can be used to set the plate level for aesthetics.

2. Pre drill the holes for your wall screws.

Note: Use a drill bit smaller in diameter than your wall screws.

3. Place the plate back onto the mounting surface, insert wall screws and tighten.

FIG. 14 BACKPLATE - INSERT SCREWS AND TIGHTEN

Attaching to Mounting Plate

Insert the included stand-off screws into two adjacent holes on the bo ttom. Align the stand-off screws on the Acendo Core unit with the slotted

holes in the plate and push through. Slide to lock.

ACR-5100 Acendo Core Administrators Guide

FIG. 15 ATTACH STAND-OFF SCREWS, INSERT THROUGH BACKPLATE

Insert Stand-off Screws into Core

Align with slotted holes and push the unit through and slide down/back.

Dual Network

+12VDC Input

USB 3.0 Peripherals

Dual HDMI Output (to 1-2 video monitors)

Microphone Input

(camera/microphone/speakers

Connections

Stereo Audio Line Out

keyboard/mouse)

Power Bu tton

Front

Rear

USB (Mouse, Keyboard, Memory Stick

with Status LED

and Thumb Drives

Connections

FIG. 16 displays the ports provided on Acendo Core.

Physical Installation

FIG. 16 ACENDO CORE CONNECTIONS

Physical Installation

ACR-5100 Acendo Core Administrators Guide

Connect Power

Connect to Alero

Connect to AV Input

Connect Cat5 Network Interface Cable

Connect Peripheral Devices

HDMI Cable Out to video display, use second Port for extended or duplicate

display, configured in Windows Advanced Settings

Right Click on display and select Display Settings

Sele ct the Multiple displays d ro p down.

Acendo Core Power Up

This section describes the required steps to successfully power up the Acendo Core ACR-5100. FIG. 17 provides references to the Acendo Core rear access ports that will have connections made to pe ri pheral devices, monitors, and power.

FIG. 17

ACR-5100 Acendo Core (Rear Panel)

Connecting to a Video Output

The ACR-5100 uses standard HDMI cabling to connect to a monitor/projector.

1. Use an HDMI cable to connect the HDMI Port1 on the Acendo Core rear panel to the display monitor.

2. To use Dual displays, use an HDMI cable to connect a second monitor to the additional HDMI Port on the rear panel. Some configuration will be required in Windows to set up the dual displays. Go to the Windows Control Panel as shown in FIG. 18.

NOTE: Does not support dual displays with different resolutions. Both displays much use only one of these listed resolutions:

– 720p @ 60Hz – 1080p @ 60Hz – 4K @ 60Hz

FIG. 18 Windows Control Panel - Devices and Printers

3. Rig ht click on th e di splay to select Disp lay Se ttings. FIG. 18 appears. Select the Extend these displays options to combine two displays to create a larger desktop.

FIG. 19 Windows Control Panel - Display Settings

Physical Installation

ACR-5100 Acendo Core Administrators Guide

Select Shut down to turn off the unit.

Connecting a Keyboard and Mouse

Acendo Core front and rear panels each feature Type-A USB ports for mouse and keyboard functionality, two on the front and four on the rear. The ports may also be used for reading from a mass storage device, such as a USB hard drive or flash drive. (USB external hard drives may require their own power sources. The maximum power allowed across all USB ports is 4W.)

NOTE: In addition to a directly connected USB keyboard and mouse, the ACR-5100 also supports using a 2.4 GHz RF wireless keyboard and mouse using a wireless dongle. Bluetooth devices are NOT supported.

NOTE: The USB connectors support USB mass storage devices using either FAT FAT32, exFAT, or NTFS file system format.

NOTE: Once connected to a USB drive and Acendo Core mounts the drive, the f iles on it may be accessed. If a message stating the

USB drive is mounted is not received, Acendo Core did not recognize the drive. A storage device’s contents are not accessible if the device is connected while another storage device occupies a USB port. If a first USB drive is connected, mounted, and unmounted, a second USB drive will still not be recognized unless the first USB drive is removed from the Acendo Core device.

Connecting Power

Connecting power to the ACR-5100 requires the AC-DC power brick and cable provided with the device.

1. Insert the barrel plug into the ACR-5100 power input marked +12VDC 5A.

2. Connect the power brick to an AC outlet (100-240VAC) using a standard power cord.

3. Verify that the front panel led lights up. When power is applied, the POWER LED on the front panel lights up white. The device usually takes 20-30 seconds to boot. When boo ting is complete, the ACR-5100 opens to the Acendo Core desktop (FIG. 20).

Acendo Co re Desktop

FIG. 20

Disconnecting Power

To disconnect power from the AcendoCore unit, follow these steps:

1. Click on FINISH in the lower right-hand corner to bring up the menu (FIG. 20)..

FIG. 21 Acendo Core Finish Menu

2. Select Shut down to allow the unit to close its apps and turn off.

3. Remove the wall plug from the AC outlet.

4. Unplug the barrel plug from the rear of the units input marked +12VDC 5A.

ACR-5100 Acendo Core Administrators Guide

Acendo Core System Settings

Press on the Key/Door icon to make changes to the system (Administrators Only).

This field will only appear when Guest Logins are permitted by Admin (see User Profiles on page 26.)

On Domain

Off Domain

Login

The Acendo Core System Settings are only available to system Administrators. The Admin username and password must be entered to view or change any of the system settings.

1. Press the Key/Door icon in the bottom left of the screen next to the Power Icon to bring up the login screen.

Acendo Core System Settings

Acendo Core Main Screen

FIG. 22

2. The login screen appears (FIG. 23).

NOTE: The Domain f ield will not be visible if unit is off domain. Additionally, Log In and Login In as Guest will no t be visible if off domain.

FIG. 23 Login Screen - On Domain (left) and Off Domain (right)

3. Log into the session on the Acendo Core using Admin credentials:

Username -coreadmin

Password - c0r3@dmiN (c zero r 3@dmiN)

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

System Settings

4. After an Admin user Login, the system displays the following screen with an ap p too lbar down the left side and additional settings lower right.

Administrator Session Screen

FIG. 24

Experience

1. Clicking on the Acendo Core Settings button brings the user to the About Acendo Core screen.

FIG. 25 Acendo Core Settings - About

Refer to a section listed below for complete details on specific settings:

About on page 17

Documents on page 17

Applications on page 17

Background on page 21

Room Booking on page 21

Skype for Business on page 29

Email on page 31

User Profiles on page 32

Device - Options on page 33

Screen Sharing on page 40

Share Internet Connection on page 41

NetLinx on page 42

Content Sharing on page 43

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

System - Acendo Core Updates on page 45

Import/Export on page 46

System Recovery and Backup on page 48

About

Selecting About (FIG. 25 above) will display this specific Acendo Core unit’s configuration such as:

Room Name - Assign a room name to this unit so it can be uniquely identified.

Product - Static information defining this unit as an Acendo Core

Model - Static information defining this model as ACR-5100

Serial Number - Serial number of this unit. Each Core unit will have a unique number assigned from the factory.

Copyright - AMX copyright protecting interests of the company.

Support Contact Name and Contact Number - Add an AMX or Dealer contact information for easy access to this information

should issues arise.

Export Diagnostics - Selects a folder to save diagnostics to on your local system.

Documents

Select Documents to bring up the following options:

Documents - Enable or disable users ability to access documents for display from Local Downloads, Remote Shared Drives

or USB Drives. Disabling documents will remove the document icon from the left tool panel.

NOTE: The most straightforward method for an Admin to disable USB devices is using group policies. See Wireless Presentation Issues section on page 63

Local Downloads - Enable or Disable access to this source.

Remote Shared Drives - Enable or Disable access to this source.

USB Drives - Enable or Disable access to this source.

FIG. 26

Acendo Core Settings - Documents

Applications

1. The Applications section enables Admins to turn access to Applications on or off, add more apps to the device, or specify default Favo rites (up to four) that will be displayed on the Home screen,

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

FIG. 27 Acendo Core Settings - Applications

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Applications Listed

Applications Listed shows all of the applications that have been added to this device. Default apps are:

Skype for Business

Web Bro wser

Media Player

Remote Desktop

Calculator

Follow these instructions to add additional applications to this device.

1. Hovering over the Add Application button will highlight it, Select it to add an application. The following dialog pops up.

FIG. 28 Acendo Core Settings - Applications - Add Application

2. Enter a name for the Application.

3. Click Browse to locate the executable file (.exe) to add the app.

4. This field is for application command line arguments so it's application dependent. If the application supports arguments the user can use this f ield to pass them at execution startup (i.e., open a document when launching Word).

Web Apps Listed

Web Apps Listed will display any Web Applications that were added to this device which could consist of corporate programs on local serve rs.

1. To add an application from the Internet, Click on the Add Web App button. The pop up shown in FIG. 29 shows a Web App dialo g,

2. Enter a Name and the URL address of the app and click OK.

FIG. 29 Acendo Core Settings - Applications - Add a Web App

3. The Web App will now be displayed in the list.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Favorites 1

Favo ri tes 3

Favo ri tes 2

Favorites 4

Application Favorites

Up to four favorite apps may be added here that will display their icons on the Home screen left banner (FIG. 32).

NOTE: When changing the Applications Favorites, the tool bar may not reflect the current changes until the Admin user ends session and comes back in.

FIG. 30

Application Favorites

1. Click on the Drop Down menu for each of the four favorites and select an application from the installed apps in the list (FIG. 31).

FIG. 31 Acendo Core Settings - Applications - Add a Favorite App

2. The Favorite Application icons are then arranged on the home page as shown in (FIG. 32).

FIG. 32 Acendo Core Settings - Applications - Favorites Icons

NOTE: If a Favorite is skipped, the next Favorite will show in its place on the home screen so no blank spaces are left in between.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Background

The Background tab enables administrators to assign a different image to the Welcome/Home screen.

1. Either drag-and drop and image to the center of the dotted lines, or browse to select an image that has been saved locally.

FIG. 33

Acendo Core Settings - Background

Room Booking

The Room Booking tab is where the Administrator will provide vital data to configure the corporate calendar, group this device with other rooms, and set the default scheduling settings. In FIG. 34, Room Booking is switched Off (note that Calendar Provider and Room Grouping are grayed out.)

FIG. 34 Acendo Core Settings - Room Booking - Off

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

2. With the Room Booking turned Off, the Home screen appears as shown (FIG. 35). No te the lack of a calendar icon.

Home Screen with Room Booking Turned OFF

FIG. 35

3. Click on the Room Booking switch to toggle it to On. This will take several seconds to complete and new options will appear.

FIG. 36 Acendo Core Settings - Room Booking On Options

Calendar Provider

Enter the following information to conf igure each Acendo Core user and room for use with Microsoft Exchange / Office 365:

Calendar Provider - Choose from the drop-down list: Microsoft Exchange or Office 365

Server URL - enter the secure URL of the Exchange server

NOTE: The Exchange Server URL should appear as: https://SERVERNAME/EWS/Exchange.asmx

NOTE: The default Office 365 Server URL should appear as: https://outlook.office365.com/EWS/Exchange.asmx

Username - Enter a valid name for a user with access rights that are appropriate for the room specified in the Calendar

Email ID field (see below). The Username must include the fully qualified domain name.

– Example: JaneDoe@acme.onmicrosoft.com

NOTE: The Username and Calendar Email ID should always be the Full SMTP email address associated with a mailbox: USERNAME@DOMAIN and RESOURCE@DOMAIN.

Password - This is the password to access the Exchanger server.

Calendar Email ID - Enter the email address for a valid room. The Calendar Email ID must include the fully qualified domain

name.

– Example: ConfRoom1@acme.onmicrosoft.com

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

NOTE: The Calendar Email ID field is the only f ield that is unique to each room: "Provider", "Server URL", "Username", and "Password" are the same across all rooms in the system.

Connection Status - Current status of the Acendo Core connection to the calendar server.

Debug Diagnostics - Used to provide Engineering logging capabilities. Turn the diagnostics Off during normal use.

Room Grouping

Room Grouping is optional. Creating a group can alleviate congestion when one device is deemed room grouping a Master and other devices are Members of its group. The Master will poll the server for updates and members will poll the master device which enables them to browse schedules of all rooms in a Group. When a room is occupied, users can browse other rooms and schedule a meeting in any of the rooms in the group.

NOTE: Core devices must have port 8888 open for in-bound grouping communication to succeed. Otherwise requests will be blocked by the firewall.

There is a third option for room grouping, None. This option would only be used if the unit isn’t part of a group, typically this would be a boardroom.

NOTE: Acendo Core and Acendo Book can be in the same room group, and if they are, they should be part of the same group.

Conf igure Master

1. Making the device a Master enables the options shown (FIG. 37).

FIG. 37

Acendo Core Settings - Room Booking Group Master

2. If desired, enter a new Master Username and/or Password. To change the Password, click on the Edit button.

Conf igure Member

1. Click on the View Members bu tton to view the o ther room members for this group. If needed, conf igure this or other rooms as a Member using the options shown below.

2. Enter the Master device IP address or Hostname.

3. The Connection Status will change to Connected in green once the credentials are entered properly.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Default Meeting Length

Default Meeting Increment

Settings

The Settings section allows Administrators to customize the defaults for the room booking on the main screen.

Default Meeting Length

Clicking on the Default Meeting Length will bring up the following options:

15 minutes

30 minutes

1 hour

FIG. 38

Acendo Core Settings - Room Booking Page 2

4. Select a default meeting length from the drop-down list. When a user books the room, the system will block out that period of time (FIG. 39).

NOTE: If booking a meeting now within the first 5 minu tes of the current period, the system will book the remaining time of that period. If booking a room now after the first 5 minutes in this period, the system will book through the current period and an additional 15 minutes interval if the room is available.

Default Meeting Increment

1. Select a Default Meeting Increment from the drop-down to bring up the following options:

15 minutes

30 minutes

1 hour

This will affect the "Book For" time when booking a room. If the default Meeting Length is 15 minutes and the Default Increment is 1 hour, the booking will increase an hour each time the user increases the meeting time using the arrow button.

FIG. 39 Acendo Core - Book Room

Default Meeting Subject

1. Enter a subject for meetings booked in this room. This can be changed by the user when they book a room as along as Privacy mode is turned OFF. Users may also leave comments if this condition is met.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Default Meeting Length

Default Meeting Increment

Default Meeting Length

Default Meeting Increment

Require Meeting Pin Code

If a conference room needs to be set aside for certain users, a Pin Code can be set that requires users to enter it before they can book a meeting.

1. To require a Pin Code for this room, click on the switch to toggle it to ON. The system provides a 10-key for entering the Pin Code (FIG. 40).

FIG. 40

Admin Settings - Room Booking - Set a Pin Code

2. Enter a 4-digit Pin Code for the ro om and click Submit.

3. Now when a user tries to book the room, they can go through the normal process until they hit Reserve. Now the ten key will reappear requiring the code to reserve the room (FIG. 41).

FIG. 41 Acendo Core - Book Room - Pin Required

Read Only Mode

Read only mode is for off ices that do not want to book the rooms from the Acendo Core. Users can only use their Outlook interface to book rooms.

1. To make the room Read Only Mode, click on the switch to toggle it to ON (FIG. 42).

FIG. 42 Admin Settings - Room Booking - Read Only Mode

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

No Booking Available

Users may use room now.

2. Now when users enter a room they will no longer see the Book Room options. They may however still Use Room Now as shown in (FIG. 43).

Book Room in Read Only Mode

FIG. 43

Force Boo king

In some instances, Administrators may wish to force users to book a room as opposed to using the room without booking it. Reasons to use Force Booking might be for logistics, to determine how often rooms are being booked, etc.

1. To enable Force Booking, click on the switch to toggle it to ON (FIG. 44).

FIG. 44 Force Booking a Room

2. The users will see the same screen when they walk into a room, but when they select Use Room Now, they will be shown the Book Room Now pop-up requiring them to book the room (FIG. 45).

FIG. 45 Book Room in Force Booking Mode

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Users cannot leave subjects for others to read.

Privacy Mode

Privacy Mode eliminates the users ability to enter a meeting subject or comments, leaving a Privacy Meeting Subject that the Administrator assigns.

1. To make the meetings Private only, click on the switch to toggle it ON (FIG. 46).

FIG. 46

Privacy Mode

2. A new f ield Private Meeting Subject appears. Enter a subject that all meetings will use, such as Private Meeting (default).

3. Now when users Book a Room, the Subject and Comments are grayed out. (FIG. 47).

FIG. 47 Book Room in Private Mode

4. Likewise, the main view others will see will just refer to a Private Meeting (FIG. 48).

FIG. 48 Main Screen with a Private Mode Meeting

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Slider

Day calendar on the right side of the main screen.

Slider

No Day Calendar

Toggle s Day Calenda r O ff/On

Show Day Calendar

The Day Calendar provides up to a 48hr view of today and tomorrow. It is on a slider on the right side of the main screen (FIG. 49). It can be disabled using Show Day Calendar.

Day Calendar View

FIG. 49

5. To disable the Day Calendar, click on the switch to toggle it OFF (FIG. 50).

FIG. 50 Room Booking - Day Calendar Enable/Disable

6. Now the main screen is clear of the calendar (FIG. 51). Calendar can also be toggled on/off by clicking on the icon shown.

FIG. 51 Main Screen without Day Calendar

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Select to toggle On

Skype for Business

Use the Skype for Business settings to configure how the meeting room handles Skype calls.

Acendo Core supports One-Click Meeting Start for the following web conferencing systems:

Skype for Business (on-premise where the server is maintained locally by the company using it)

Skype for Business (Off ice 365, off-premise where the server is maintained off-site by someone the company has

contracted with)

For a list of ports Skype For Business uses, refer to the "client" section of :

https://technet.microsoft.com/en-us/library/gg398833.aspx?f=255&MSPPError=-2147217396

Prerequisites

This procedure assumes that existing Skype account logins exist for the room. Currently the administrator must enter the full username@domain for Skype for Business to auto discover the SIP address through DNS. It is up to the IT's installation of Skype for Business for what needs to be entered in these fields. Ensure the accounts are in place as follows:

Office365

Username: [username]@[servername].onmicrosoft.com

Passwo rd: [admin def ined ]

Exchange

Username: username@domain

Passwo rd: [admin def ined ]

Skype for Business Settings

FIG. 52

1. Select the On/Off switch to toggle the Skype feature On.

One-Click Meeting Join

2. Select Auto-Start Meeting to toggle it to On so the booked Skype meeting starts the conference automatically.

Sign-in Address

3. Enter the account email address for this room.

Password

4. Enter the account password for this room.

Test Connection

The Skype for Business "Test" button helps Administrators verify entered settings work in our environment. If the Skype for Business client is already running in the background, the button's results may not be completely accurate.

NOTE: Be sure to delete all "Sign In Info" f rom the Skype for Business Client for the test to be accurate.

5. Click on the settings Icon shown circled in FIG. 53 and select File – Sign Out to sign out from Skype for Business.

FIG. 53 Skype for Business Test Login Progression

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

6. Click on Delete my sign-in info to delete the user information from the Skype for Business Client (FIG. 54).

FIG. 54

Skype for Business Test Login Progression

7. Click on Tes t to launch Skype for Business to check the validity of the credentials. The system will go through a progression of windows until it fails and asks for proper credentials or succeeds as shown in FIG. 55.

FIG. 55 Skype for Business Test Login Progression

Unexpected Behaviors

Visually Seeing Wrong Username - Scenario: If the Admin has recently updated the Skype for Business Sign-in Address, or

a domain user logged in as an account other than the Acendo Core's settings in their previous session, the Sign-in address seen in the client will be different than the actual account being signed in. On each new session start, Acendo Core will use it's settings to override the previous state of the client, ensuring that the Admin experience is preserved.

Fix: Although a user may be confused, nothing is actually wrong with the system and no ill side effects will result from visually seeing a different sign-in address than the account being signed in.

Being Prompted To Enter Password To Log-in - Scenario: At session start, if connection to the Skype for Business server is

unavailable, the client will show the password field as blank and awaiting user input.

Fix/Workaround: If the session has a scheduled Skype for Business meeting as it's context, a "Start Web Conference" button will be available in the Meeting Status Dialog accessible from the system task bar. Clicking this button when the server becomes available will restart the process of logging in and entering the scheduled meeting.

If there is no Skype for Business meeting for the session, the user must exit session and re-enter when the server becomes available again.

Being Prompted For Credentials To Access Address Book - Scenario: The Skype for Business client has successfully logged

in, however when attempting to search for other accounts the user is prompted to re-enter credentials.

Fix: Please search the latest Microsoft documentation to ensure all forwarding addresses have been correctly configured on the domain controller, exchange server, and/or Skype for Business server.

Early Start to SFB Meeting Can Put User in Wrong Meeting - In a default Skype for Business installation, the client

application attempts login with the Windows prof ile prior to any other requests. This means domain users who sign into Acendo Core, will be logged into the Skype for Business client under their own account. AMX recommends enforcing Skype

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

for Business's GPO (Group Policy) setting "Require Logon Credentials" to allow Acendo Core to handle login for all users on the unit. This will unify the experience and have the unit always sign in as the configured credentials provided in the Acendo Core Settings.

Domain User SFB Sign-in Overrides Core SFB Sign-in On Log-in - In some versions of Skype for Business, user accounts

are set up with an undesirable default setting for their meeting entry Id. If the option is set to "My dedicated meeting space", every meeting booked by that user will share the same Id, and unintended behavior can occur. We recommended making the default option for all users be "A new meeting space" so that each Skype meeting has a unique meeting entry Id. Follow this (https://support.office.com/en-us/article/Set-options-for-Lync-Meetings-f628a0fe-6b94-469b-975c-

8852a19bddad) link and reference the section "Where do you want to meet online?" for more information.

Email

Account Settings

Acendo Core can send notification messages to subscribed users via a SMTP server. Use the options on this page to configure your SMTP server and define access credentials (FIG. 56):

FIG. 56

Settings - Email Options

Email Server Page Options

Email Click to enable (On) or disable (Off) the SMTP notif ication provider in the system. Default = Disabled

•If Disabled, Acendo Core will not send any emails.

•If Disabled, the UI will disable all user interface input fields

Server Host Address/Port: Specify the SMTP server's host name or IP Address / Port assignment. Address and Port are both

Port

From

Encryption Specify if the SMTP server requires secure communication to send email messages. If no encryption method is

Authentication Specify if the SMTP server requires user authentication (Username/Password) to send email messages.

Tes t C o nf igu r ati o n Click Send Email Test to send a SMTP test message to a specific e-mail address, to test the configured SMTP server

required to send email notifications:

• Address - Specify the SMTP server's host name or IP add ress (default = "email-smtp.us-east-1.amazonaws.com").

Specify the SMTP server's IP port. The .Net SMTP client used in Core only supports Explicit SSL.

•Enter port 587 (default)

Specify the Email address for this device that the emails will be from.

required, this option should remain disabled.

• No Encryption (default port: 25)

• SSL the (default port: 465)

• TLS (default port: 587), default setting

• On/Off - Enable or Disable Authentication. default = enabled

• Username - If SMTP communication requires user authentication, this field is used to store the username for accessing the SMTP server. All email communication will be sent using this username account.

• Password - If SMTP communication requires user authentication, this field is used to store the user's password for accessing the SMTP server.

Note: If no user authentication credentials are required, this option should remain disabled.

settings. See Sending a Test SMTP Email Message on page 32.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Email Server Page Options

Settings • Default Subject - If desired, enter a subject for the title of messages sent from this device.

• Default Message - If desired, enter a text string that will show up in each message sent from this device.

• Max Attachment Size - If needed, use the d rop down options to set a limit on the size of the files that may be sent over the network. Choose from 1 MB, 2 MB, 5 MB, 8 MB, 10 MB, 25 MB, 50 MB, 100 MB to Unlimited

Enabling/Disabling Email Messaging

1. Select Email under System Settings to open the Email settings (FIG. 56).

2. Under Email, select Off to disable Email Messaging.

By default, Email option is On (disabled).

Note that when this option is turned Off, all fields in this page are disabled.

Conf iguring an Email Server

1. Select Email under System Settings to open the Email settings (FIG. 56).

2. Verify that the Email option is On.

3. For Server Host, enter the Address of the SMTP server in the text field and specify the port used for SMTP messaging

This setting is required to send email notif ications.

Default = 25

4. For From field, enter the email address for this device in the text field

5. For Encryption, select either No Encryption or SSL/TTS (default = No Encryption).

6. Under Authentication, click in the On box to require user authentication in order to send SMTP Email messages.

If this option is checked, the Username and Password text fields are enabled. Enter the username and password that will be

required to send SMTP Email in these fields.

Default = disabled.

7. Enter any default subject, message and set the maximum f ile size as approved my the network administrator.

Sending a Test SMTP Email Message

The options under Email on this page allow you to send a test SMTP Email message to a specified set of recipients

1. Select Email under System Settings (FIG. 56).

2. Verify that Email is enabled, and that the Names & Addresses are configured correctly.

3. Under Test Conf iguration, click Send Email Test to open the Test Message dialog (FIG. 57).

FIG. 57 SMTP Test Message dialog

4. Enter a valid email address for the recipient, and enter the message text.

5. Click Send to send the message.

User Prof iles

User Profiles (FIG. 58) is used to set up the default apps and appearance for guest users that log into the device, and reset or remove user profiles.

FIG. 58 Acendo Core Settings - User Profiles

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Enter Special Mode to Edit the Base Prof ile

This action will sign the admin user out and automatically sign in to a special base prof ile session. This session will either start with the default base profile or with the base prof ile snapshot created from a previous 'Setup Base Profile' session. From within this session, the admin user can launch applications and configure their settings as desired. Upon exit, they will be prompted to take a snapshot of the prof ile. If confirmed, the current state of the base prof ile session will be saved and will become the new initial state for guest sessions and future first login domain user sessions.

1. Click on Edit to set up the guest user account view and accessibility. The system will prompt to end the current session. Click Yes (FIG. 59).

FIG. 59

Acendo Core Settings - Edit User Profiles

2. The system logs out the current session and returns to the Base Prof ile editing screen. Make changes and add apps that will be accessible to guest users of this device.

Reset the Base Profile Back to Factory Defaults

This action will delete any previously created base profile snapshot, thereby returning the guest prof ile and any future f irst login domain sessions to their default state.

1. Click on Reset to return the guest user accounts back to defaults.

Remove Domain User Prof iles

This action will delete all non-guest and non-Admin profiles, thereby causing them to return to a first login state. Upon login, the account will be initialized with either the current base profile snapshot, if it exists, or the default base profile.

1. Click on Remove to clear all user prof iles that have logged into the system.

System Settings

System Settings menu is used to set specific Device Options, Access Point configuration options, user and programmer connections, and software update options. Refer to the following subsections for each task.

Device - Options

Use the Options page to change operational behavior for this device (FIG. 60).

FIG. 60 Device Options - Display Scale

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Display Scale

Use the Display Scale to adjust the size of the text and icons on the screen. Let the Windows OS choose the display resolution and scaling so these options contain the text "(Recommended)" in their selection (FIG. 61). Windows Scaling is actually called: "Change the size of text, apps and other items". Then make further adjustments using the following steps.

NOTE: AMX recommends using ONLY 720p or 1080p displays to connect to Core.

Windows Recommended Settings

FIG. 61

1. Click on the drop down box (FIG. 60) to select larger or smaller scale on the display.

2. To view the changes are appropriate, log out of the current session and log back in.

3. Adjust again as needed until all screen options are comfortably visible on the display.

Display Timeout

The Display Timeout option enables Administrators to determine when the Acendo Core terminates the session/turns off the signal to its display after a specified amount of inactivity.

1. Click on the drop down (FIG. 62) to select the period of inactivity before the device terminates the session/turns off the signal to its display. Choose from 5 Minutes up to 2 Hours or None.

FIG. 62 Device Options - Display Timeout

Default Volume Level

Adjust the percentage of volume level from 0-100% as needed for the space.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Adjust date by selection.

Adjust clock using up and down arrows.

Select time to bring up Change Date and Time option.

Select Change Date and Time to change system clock.

Date and Time Settings

Date and Time Settings functions the same as Windows PCs. This link provides a short cut to the Windows conf iguration.

1. Click Open to launch the Windows date and time window (FIG. 63).

FIG. 63

Device Options - Date and Time Settings

2. To change the date or time, click on the Change date and time... button circled above.

FIG. 64 Device Options - Change Date and Time Settings

3. Adjust the time using the up and down arrows.

4. Adjust the date by selecting the current day on the calendar view.

5. Select OK to save the new date and time.

6. Select OK to exit the Date and Time Settings popup.

Initial Time Format Steps (12 hour and 24 Hour setup)

1. Sign in as Admin and click on the system time displayed in the lower right corner of the screen (FIG. 65) to bring up the Windows Time settings. Select Change Date and Time.

FIG. 65 Access Window Clock Settings

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Select Change date and time option.

Select Change calendar settings option.

2. The Windows system Date and Time option appears (FIG. 66). Select the Change date and time button.

FIG. 66

Change System Date and Time

3. The Date and Time Settings window appears (FIG. 67). Select the Change calendar settings button.

FIG. 67 Date and Time Settings - Change Calendar Settings

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Change hour format as needed from drop-down selections.

Select the Time tab.

Select Copy settings.

Select Administrative tab.

4. The Customize Format window appears. Select the Time tab and change both the Short & Long time formats to the desired formats (12 or 24 Hours).

NOTE: Uppercase H for the hour is used for 24 hour format. Refer to the definitions provided on screen.

Change System Date and Time Formats

FIG. 68

5. Select OK to save the changes.

6. The Region window is now shown. Select the Administrative tab and then "Copy Settings".

FIG. 69 Change System Date and Time

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Select check boxes

7. On the next window, make sure to check "Welcome screen and system accounts" as well as "New user accounts" to get the settings visible on login panel & new domain users.

FIG. 70

Change System Date and Time

8. Select OK to copy the settings to bo th account types.

9. Edit the base profile for Guest to set the same time format settings. Refer to Reset the Base Profile Back to Factory Defaults on page 33.

NOTE: This step is necessary as the guest profile is already created prior to the Admin logging in to CoreAdmin

10. Repeat Steps 1-4 from this procedure in the Base Profile Setup and save the results.

Now CoreAdmin, CoreGuest, and any future users will have the same time format settings for this Acendo Core unit

11. To force current domain users to get these new changes, "Remove" domain user prof iles so they get the new Base Profile Snapshot and the new settings. Refer to Remove Domain User Profiles on page 33.

Computer Name and Domain Settings

This provides a shortcut link to the Windows system Properties Computer Name window for custom defining the AcendoCore name (FIG. 72). Configure as needed.

FIG. 71 Device Options - Computer Name and Domain Settings

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Network Settings

Network Settings enables Administrators to view and organize device network connections using standard Windows based tools.

1. Click on the Open button to launch the Network Connections window (FIG. 72).

Device Options - Wireless Settings

FIG. 72

Wireless Settings

This link provides a shortcut to the Windows Wireless Settings screen.

1. Click Open to launch the Windows WiFi configuration screen (FIG. 73).

FIG. 73 Device Options - Network Settings

2. Conf igure as needed.

Allow Shu t Do wn fro m Welcome Screen

This option enables a system shutdown from the welcome screen when enabled.

1. Click on the switch to toggle it from Off (default) to On if needed.

FIG. 74 Device Options - Allow Shut Down from Welcome Screen

Allow Guest Logins

This option will only show on the settings screen when the system is on Domain. It enables Guests to the building to login and use a limited (admin specif ied) amount of the apps on this device.

On = Guests users may login and use the device

Off = No Guests are allowed to login and use the device.

1. Click on the switch to toggle the On to Off if no guests are allowed to login and use this device..

FIG. 75 Device Options - Network Settings

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

QR Code Pairing option appears to Users when Admin enables in System Settings.

Follow the instructions to download the AirServer app and use it to scan the QR Code.

Screen Sharing

The Screen Sharing options turns the Acendo Core into a wireless presentation platform from user devices such as laptops, tablets and cellphones.

FIG. 76

Device Options - Screen Sharing

1. Click on the Screen Sharing switch to toggle it to On to make Acendo Core a wireless presentation platform (FIG. 76).

2. Administrators may change the SSID to a custom name that defines the location or room name. Use 32 characters or less.

3. Click in the Password field to change the system generated password that will be displayed on screen for users to enter on their devices to connect. If setting a password, it must be at least 8 characters long.

NOTE: To enable Screen Sharing Presenters to access the Internet during their session, Windows must be configured to allow the Active Port (being used for Screen Sharing) to share the Inactive port. This is done through Windows Share Internet Connection settings outlined in the Share Internet Connection procedure below.

QR Code Pairing

1. Click on the QR Code Pairing switch to toggle it on. This will enable a QR code to be generated for users to scan for connection between their dev ic e and Acendo Core during Screen Mirroring sessions.

NOTE: Using the QR Code Pairing requires users to download the AirServer Connect app to scan the QR code and start presenting. Video presentation will only be supported on Android devices.

2. When Users click on the Screen Sharing Icon in the System Tools menu, a QR Code Pairing option will now be visible (FIG. 77). Follow the instructions to connect to the network device.

FIG. 77 Screen Sharing and QR Pairing

3. When Users click on the QR Code Pairing option, the following screen appears (FIG. 78).

FIG. 78 Screen Sharing - QR Pairing

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Passcode

1. Click on the Passcode switch to toggle it on. This will require users to enter an on-screen 4-digit Passcode into their device when connection to Acendo Core during Screen Mirroring sessions. This feature is supported by both AirServer and Mirrorcast.

Share Internet Connection

To enable Screen Sharing Presenters to access the Internet during their session, Windows must be configured to allow the Active Port (being used for Screen Sharing) to share the Inactive port.

1. Click on the System Shortcut icon at the bottom right tool bar (FIG. 79) and select Windows Settings.

Acendo Co re System Shortcu t

FIG. 79

2. The Windows Settings screen appears. Select Network & Internet (FIG. 80).

FIG. 80 Windows Settings - Network & Internet

3. The Network Status screen appears. Select Ethernet from the left menu panel (FIG. 81).

FIG. 81 Network Status Window - Select Ethernet

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Status shows "Connected" indicating the Active port.

Select

4. The Ethernet screen appears displaying the available ports and their status (FIG. 82). The Active Ethernet Port will show "Connected". Select the Change Adapter Options from the right side menu.

Ethernet - Change Adapter Settings

FIG. 82

5. A list of available Network Adapters in the Control Panel will display (FIG. 83). Select the Ethernet connection that has active status, and choose Change settings of this connection as shown.

FIG. 83 Acendo Core Network Connections

6. Select the Sharing tab and click on the check-box to enable sharing (FIG. 84).

FIG. 84 Ethernet 3 Properties

7. Select the inactive Ethernet port from the drop down menu. This will enable the Active port to share the Inactive Port for Internet access.

a. If a "Network Connections (null)" Error is encountered (FIG. 85), select another entry in the drop down.

FIG. 85 Network Connections Null Popup

b. Hit OK to save and get a successful change. c. Reopen Sharing and select the Access Point again. You may need to check/uncheck the box to see the home network

connection drop down again.

For a complete process on using Wireless Presentation with Android or Apple devices, refer to Wireless Presentation (AirServer) on page 56.

NetLinx

The NetLinx screen (FIG. 74) displays the network information needed to connect to the NetLinx Master.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

FIG. 86

NetLinx Settings

The following table lists the options on the NetLinx screen:

NetLinx Options

NetLinx Click on the switch to toggle (On) or (Off) the need for a NetLinx Master. If enabled, this

Scan for Masters This option scans the network for available Masters. Choose from the list of located Masters.

Conf igure Connection If any changes are made, this option will become available. Click on Save Conf iguration to

Mode Click to select from the drop-down list. Choose from URL, Listen or Auto.

System Number Enter the system number of the target Master. This option is only available when Mode is set to

Master IP/URL Enter the IP address or U RL o f the target Master. This option is only available when Mo de is set

Master Port Number Enter the port number of the target Master. This option is only available when Mode is set to

Username Enter the user name required to log on to the target Master.

Password Enter the password required to log on to the target Master.

Device Number Enter the device number of the Acendo Core as def ined the Master’s code.

Core Device Name This displays the de vice name o f t he Acendo Core.

Connection Status Indicates the units Ethernet connectivity status as Connected, Disconnected, Unknown or

component uses a Java-based ICSP stack (via jni4net Java/.NET bridge, http://jni4net.com/) to maintain a connection with a NetLinx Master. This allows commands, channels, and levels to be sent to the device via NetLinx code, and for feedback from the device to be sent back to the NetLinx Master.

save the new changes.

Auto.

to URL.

URL.

Listening.

Content Sharing

Content Sharing is an AMX app that enables sharing content from AMX Modero X G5 touch panels to display on Acendo Core meeting room presentation systems. With Content Sharing enabled, G5 touch panel users can enter the Acendo Core IP address and connect to Acendo Core and share content from USB or other downloads. Refer to the Modero X G5 Touch Panel Instruction Manuals for details on sharing content with Acendo Core.

The following table details the Content Sharing options:

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

FIG. 87 Content Sharing

Display Options

Content Sharing This option enables Content Sharing so users can connect and share content from Modero X G5 panels.

Username Specify a Username for the Acendo Core that users will also need to enter into the Modero X G5 touch

Password Specify a Password for the Acendo Core that users will also need to enter into the Modero X G5 touch

Port Specify a port on the network to use for data transfer between the Acendo Core and the content sending

Conf irmation Dialog Enable (On) to make Acendo Core launch a confirmation window whenever a remote panel tries to share

panel as a receiver to connect and share content.

panel as a receiver to connect and share content. .

device.

content on Core’s display. Click OK to allow or Cancel to deny the content. If left Off, the content will automatically start playing on Core’s display.

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

System - Acendo Core Updates

Use the Acendo Core Updates screen (FIG. 88) to update the software version of this device, read the current version or release notes, and set the device up for automatic updates.

FIG. 88

Updates

Current Release

1. The current release is shown circled in FIG. 88. Click on View Release Notes for information on this load (FIG. 89).

FIG. 89 Release Notes

Manual Updates

1. Under Manual updates, Administrators can see the latest version available and read the release notes prior to loading the update.

2. Click on Install update to start loading the new software. FIG. 90 pops up.

FIG. 90 Update Confirmation

3. Click Update to load the new software onto the device.

Automatic Updates

1. Click on the Automatic updates switch to toggle it On or Off.

On - System will automatically update software when it is available at the time specified by the administrator using the new

dail y u pdate tim e f ield displayed when "On" was selected (FIG. 91).

Acendo Core System Settings

ACR-5100 Acendo Core Administrators Guide

Setting Automatic Updates

FIG. 91

Off - Admin will need to periodically check for new versions and upload to keep the device current.

NOTE: Harman (AMX) software updates take place at the scheduled time if no session is currently active. If a session is active, the upgrade will be deferred to after the session logout/expiry. Software updates will be applied silently in the background and a reboot will take place after the software update installation is complete.

Import/Export

Use the Import/Export screen to return the device to factory settings, and import or export the current settings as a data f ile (.dat).

FIG. 92 Import/Export Settings

Reset Settings to Factory Defaults

1. Click on the Reset button to return this device back to its factory settings.

2. The system responds with the following conf irmation (FIG. 97):

FIG. 93 Reset Settings Confirmation

3. Click Yes to reset the device or No to return to the Import/Export screen options.

ACR-5100 Acendo Core Administrators Guide

Export Settings to File

c0r3@dmiN

1. Click Export to save the system settings to your local drive as a data file (.dat).

2. The system requires a user defined password (FIG. 94). Enter a password and click OK.

Export Password Confirmation

FIG. 94

3. The system prompts for a File Name and Location (FIG. 95). Enter those and click Save.

Acendo Core System Settings

FIG. 95 Export File Location and Name

4. Once the file is saved the system responds with a confirmation (FIG. 96).

FIG. 96 Export Completion Confirmation

Import Settings From File

1. Click on the Import button to select a data (.dat) file to import.

2. The system requires a user defined password. Enter a password and click OK.

FIG. 97 Import Password Confirmation

ACR-5100 Acendo Core Administrators Guide

3. The system prompts for a File Name and Location (FIG. 98). Enter those and click Open.

FIG. 98

Export File Location and Name

4. Once the file is imported the system responds with a confirmation.

5. Click OK to confirm.

Acendo Core System Settings

System Recovery and Backup

There are several options for recovery solutions. To be the most flexible, we recommend Administrators follow their own company's guidelines for backups and recovery. Once a unit is fully conf igured, create a backup and store it in an external source.

ACR-5100 Acendo Core Administrators Guide

Exchange/Office 365 Set Up

JaneDoe@acme.onmicrosoft.com

ConfRoom1@acme.onmicrosoft.com

12admin34

Calendar Provider, URL, Username and Password fields are the same for all rooms

in the Exchange or Office 365 deployment

Calendar Email ID

is unique for each room

Introduction

The following document provides a recommended path for resources to communicate with Exchange 2013/2016 or Office 365 servers. Although other conf igurations are supported, we recommend Impersonation for all accounts associated with Acendo Core communication. See 'Why Impersonation is recommended for Exchange/Office 365' for more details.

Acendo Core Service Account

The Acendo Core Service Account on the Exchange or Office 365 server must meet the following requirements:

The account must have an associated Exchange Mailbox.

The account information entered here must match the account information for the Acendo Core Service Account (as

entered in the Admin Settings (see page 17).

The account must have rights to add, modify, and cancel/delete appointments in each Exchange Room Mailbox with which

Acendo Core will synchronize. This may be accomplished via any of the following three methods:

- Delegate access to the mailbox

- Impersonate the mailbox owner using Exchange Impersonation

- Assign full-access permissions to the mailbox

Microsoft Exchange / Off ice 365: Username and Calendar Email IDs

The Exchange 2103/2016 or Office 365 Server requires a unique Calender Email ID for each room. Provider, Server URL, Username, and Password will be the same for all Acendo Core units at an installation. The calendar Prov ider, Username , Password and Calendar Email ID is entered for each room in the Acendo Core settings Room Booking page (FIG. 99).

Exchange/Office 365 Set Up

SETTINGS > Calendar page (showing sample Calendar information - Exchange/Office 365)

FIG. 99

Calendar Provider

Enter the following information to conf igure each Acendo Core user and room for use with Microsoft Exchange / Office 365:

Calendar Provider - Choose from the drop-down list: Microsoft Exchange or Office 365

Server URL - enter the secure URL o f the Exchange server

NOTE: The Exchange Server URL should appear as: https://SERVERNAME/EWS/Exchange.asmx

NOTE: The default Office 365 Server URL should appear as:

Username - Enter a valid name for a user with access rights that are appropriate for the room specified in the Calendar

Email ID field (see below). The Username must include the fully qualified domain name.

– Example: JaneDoe@acme.onmicrosoft.com

NOTE: The Username and Calendar Email ID should always be the Full SMTP email address associated with a mailbox: USERNAME@DOMAIN and RESOURCE@DOMAIN.

Password - This is the password to access the Exchanger server.

Calendar Email ID - Enter the email address for a valid room. The Calendar Email ID must include the fully qualified domain

name.

– Example: ConfRoom1@acme.onmicrosoft.com

NOTE: The Calendar Email ID field is the only f ield that is unique to each room: "Provider", "Server URL", "Username", and

"Password" are the same across all rooms in the system.

Connection Status - Current status of the Acendo Core connection to the calendar server.

Debug Diagnostics - Turn the diagnostics On

For other Acendo Core set up options, refer to Acendo Core System Settings on page 15.

https://outlook.office365.com/EWS/Exchange.asmx

Exchange/Office 365 Set Up

ACR-5100 Acendo Core Administrators Guide

Requirements

Exchange 2013 ServicePack1 or higher

Microsoft Documentation

The following links provide access to online Microsoft documentation regarding each of these methods for each supported Server OS:

Exchange 2013, Off ice 365 Exchange 2016, Off ice 365

Conf iguring Exchange Room Mailboxes

The following flags attached to a Room's configuration control how meetings will appear on the Acendo Core. These flags can be modified using the Exchange cmdlet Set-CalendarProcessing in an Exchange Management Powershell interface. These choices are applied when a room is invited to a meeting from outside the Acendo Core unit.

Set-CalendarProcessing parameters of particular significance:

AddOrganizerToSubject - Controls whether the Acendo Core Service Account's First & Last name get added to meeting's

subject.

DeleteComments - Controls whether the original Body is preserved.

DeleteSubject - Controls whether the original Subject is preserved.

RemovePrivateProperty - Controls whether a meeting's "Sensitivity" is preserved. This meeting property applies the same

functionality as "Privacy Mode" within Acendo Core (Please see page X).

Delegating Permissions:

http://technet.microsoft.com/en-us/library/jj215781%28v=exchg.150%29.aspx

(go to Create a room mailbox > Use the EAC to create a room mailbox)

Note: If you selected the option requiring that booking requests are sent to delegates, use this section to select delegates.

• To add a delegate, click Add. On the Select D ele gates page, selec t a user, cli ck Add, and then click OK to return to the New room mailbox page.

• To remove a delegate, select the user and then click Remove.

Assigning Full-Access Permissions:

http://technet.microsoft.com/en-us/library/jj919240%28v=exchg.150%29.aspx

Configuring Impersonation:

https://msdn.microsoft.com/en-us/library/off ice/dn722376(v=exchg.150).aspx

Why Impersonation is Recommended for Exchange/Office 365

For Acendo Core, AMX recommends using a single user account, also known as credentials, with permissions to impersonate all resources (rooms) that will be accessed by Core units. Acendo Core uses Microsoft's "streaming notifications" to subscribe to a resource's calendar, and stay up to date with the calendar's status. This removes the need to poll continuously and is Microsoft's own recommendation for applications such as this. For Exchange and Office 365, the server enforces limitations of access to help prevent intentional and unintentional high traff ic scenarios. This limitation is governed by tickets associated with each Mailbox or Email Address. For example, Office 365 may only allow 10 tickets to be allocated per credentials, so only 10 end points can subscribe to an accounts calendar at a time, making the 11th ticket receive reduced or no access. Impersonation allows us to move which Mailbox a connection gets charged against, ultimately giving us more flexibility and less maintenance. With Impersonation, the connection ticket is charged against the resource's allotment instead of the credential's. This allows all Rome units installed at a site to use the same set of credentials, connect to a larger amount of resources, and not conflict with Microsoft's throttling limitations.

Other configurations for credential to resource access include Full Access and Delegation. Full Access is the most common configuration but each connection is charged against the credential's Mailbox, meaning every unit past the allotment will put unnecessary strain on the server. Although Ro me will do its best to co mmunicate and stay up to date with a calendar's status, using these configurations at any site greater than 10 units will result in Acendo Core reporting errors in communication. An installer may choose o ther routes to get around these limitations such as credentials per group set, but we've found our recommendation is the easiest to maintain when topology of a site changes.

ACR-5100 Acendo Core Administrators Guide

Creating Room Mailboxes

Overview

Exchange 2013, 2016 and Office 365 use Room Mailboxes to manage meeting room schedules. Each location (meeting room) that will synchronize with the Microsoft scheduling application (Exchange / Office 365) must be represented by a Room Mailbox.

NOTE: Appropriate administrator access is required to perform these tasks.

Creating a New Room Mailbox: Exchange 2013 and Exchange 2016

1. Log in to the exchange Admin Center (EAC):

https://<ip address of Exchange server>/ecp

- or -

https://<host name of Exchange server>/ecp

a. Provide your credentials to log into Exchange. b. The Exchange Admin Center opens in your browser window.

2. Under Recipients, select Resources.

3. In the Resources page toolbar, click the Add (+) button then select Room mailbox to open the New Room Mailbox dialog.

4. Fill in the fields, and click Save to create the new mailbox and close the New Room Mailbox dialog.

NOTE: The only required fields in this dialog are Room name and Email address.

The new room should now be included in the list of Resources (on the Resources page).

5. Select the new mailbox and click Edit to open the Room Mailbox dialog. Use the options in this dialog to conf igure the new

room mailbox.

6. Select Booking Delegates.

7. Under Booking requests, verify that Accept or decline booking automatically is selected (the default setting).

8. Click Save to save changes and close the New Room Mailbox dialo g.

Repeat this process for each RMS Location that will synchronize with RMS.

Additional Documentation

For more detailed information on creating a room mailbox, creating a room list and changing room mailbox properties in Exchange 2013, refer to the Microsoft

http://technet.microsoft.com/en-us/library/jj215781%28v=exchg.150%29.aspx

For more detailed information on creating a room mailbox, creating a room list and changing room mailbox properties in Exchange 2016, refer to the Microsoft

https://technet.microsoft.com/en-us/library/jj215781(v=exchg.160).aspx

NOTE: These articles also provide instructions on using the Exchange Management Shell to create room mailboxes and room lists.

article "Create and manage room mailboxes":

Creating Room Mailboxes

Creating a New Room Mailbox: Office 365

1. Log in to the Exchange Admin Center (EAC):

https://outlook.off ice365.com/ecp/

a. Provide your credentials to log into Office 365. b. The Exchange Admin Center opens in your browser window.

2. Under Recipients, select Resources.

3. In the Resources page toolbar, click the Add (+) button to open the New Room Mailbox dialog .

4. Fill in the fields, and click Save to create the new mailbox and close the New Room Mailbox dialog.

NOTE: The only required fields in this dialog are Room name and Email address.

The new room should now be included in the list of Resources (on the Resources page).

5. Select the new mailbox and click Edit to open the Room Mailbox dialog. Use the options in this dialog to conf igure the new

room mailbox.

6. Select Booking Delegates.

7. Under Booking requests, verify that Accept or decline booking automatically is selected (the default setting).

8. Click Save to save changes and close the New Room Mailbox dialo g.

Repeat this process for each RMS Location that will synchronize with RMS.

Additional Documentation

For more detailed info rmation on creating a roo m m ailbox, creating a ro om list and changing room mailbox properties in Off ice 365, refer to the Microso ft

http://technet.microsoft.com/en-us/library/jj215781%28v=exchg.150%29.aspx

Note that this article also provides instructions on using the Exchange Management Shell to create room mailboxes and room lists.

article "Create and manage room mailboxes":

Domain Group Policy Definition Requirements

ACR-5100 Acendo Core Administrators Guide

Domain Group Policy Def inition Requirements

When an Acendo Core unit is enrolled on a domain, it’s local policy def i nition s t hat are conf igured via the image we deploy on the unit are replaced with domain policy definitions and some o f our policy rules are wiped out. These policies are used to lock down the system, such as hiding the C drive. The policy definitions being used for the Acendo Core experience are provided below so that they can be incorporated with customers exiting policy definitions.

Now that you have added the policy objects, navigate to and def ine the following policy definitions:

1. Local Computer Policy->Computer Configuration->Administrative Templates

a. Control Panel->Personalization

Force a specific background and accent color

- Enabled

- Start Background Color #000000 (black)

- Accent color #666666 (grey)

Prevent changing lock screen image

- Enabled

b. Microsoft Lync 2013

Disable automatic upload of signin failure logs

- Enabled

c. Microsoft Office 2013 (Machine)

Enable Automatic Updates

- Disabled

Enable Automatic Upgrade

- Disabled

Hide option to enable or disable updates

- Enabled

Hide Update Notifications

- Enabled

d. Microsoft Office 2016 (Machine)

Enable Automatic Updates

Disabled

Hide option to enable or disable updates

- Enabled

Hide Update Notifications

- Enabled

e. System->Power Management->Sleep Settings

Allo w au to mati c sleep with open network f iles (plug ged in)

- Disabled

Allow standy states (S1-S3) when sleepin (plugged in)

- Disabled

Require a password when a computer wakes (plugged in)

- Disabled

Specify the system sleep timeout (plugged in)

- Enabled; value = 0; (never)

Specify the system hibernate timeout (plugged in)

- Enabled; value = 0; (never)

Specify the unattended sleep timeout (plugged in)

- Enabled; value = 0; (never)

f. Classic Administrative Templates (ADM)->Win 8.1 File Explorer Navigation Items

Hide Favorites

- Enabled

2. Local Computer Policy->User Configuration->Administrative Templates

a. Control Panel->Personalization

Enable screen saver

- Disabled

(continued)

Domain Group Policy Definition Requirements

ACR-5100 Acendo Core Administrators Guide

3. Local Computer\Non-Administrators Policy->User Configuration->Administrative Templates

a. Control Panel->Personalization

Enable Screen Saver

- Disabled

b. Windows Components->File Explorer

Do not allow Folder Options to be opened from the Options button on the View tab of the ribbon

- Enabled

Do not move deleted items to the recycle bin

- Enabled

Hide these specified drives in My Computer

- Enabled

- Restrict C drive only

Prevent users from adding files to the root of their Users Files folder.

- Enabled

Remove File Explorer's default context menu

- Enabled

Remove File menu from File Explorer

- Enabled

c. Windows Components->File Explorer->Common Open File Dialog

Hide th e com mo n dialog back bu tton

- Enabled

Hide the dropdown list of recent files

- Enabled

Hide the common dialog places bar

Enabled

4. Finally, click File->SaveAs, enter the name c:\Enzo\Rome.msc, and click Save.

Going forward, to edit the group policies, use the following process:

1. Open MMC: click Start

2. Click in the Sta rt Sea rch box, type mmc, and then press ENTER.)

3. Click File->Open and select Rome.msc.

4. After making changes, make sure you save the new changes.

ACR-5100 Acendo Core Administrators Guide

Screen Sharing

Press on the Key/Door icon to make changes to the system.

The Domain field will be blank if unit is off domain.

This field will only appear when Guest Logins are permitted by Admin.

To enable Wireless Presentation, some manual conf iguration must be performed. Use the following processes to conf igure the units as an Access Point for wireless screen casting.

1. From main login screen, click the Key/Door icon in the bottom left (FIG. 100).

Screen Sharing

FIG. 100

2. The login screen appears (FIG. 101).

FIG. 101 Login Screen

Acendo Core Main Screen

Enter Username: coreadmin

Enter Password: c0r3@dmiN (c zero r 3@dmiN)

Screen Sharing

ACR-5100 Acendo Core Administrators Guide

System Settings

3. Open Acendo Core Settings by clicking the Settings icon (FIG. 102). Continue with Screen Sharing conf iguration in the Admin Settings section and return to this procedure. Refer to Screen Sharing on page 40.

FIG. 102

Administrator Session Screen - Settings Icon

4. Close all windows and select Finish at the bottom left corner of the screen (FIG. 103) and Signout of the Admin session.

FIG. 103 Administrator Session Screen - Finish-Signout

5. Click on Use Room Now to verify access point starts and has Internet connection.

FIG. 104 Acendo Core Main Screen - Use Room Now

Screen Sharing

ACR-5100 Acendo Core Administrators Guide

6. You will see the Screen Sharing icon on the bottom tool bar (FIG. 105). Click on it to bring up the connection information.

FIG. 105

User Session - Screen Sharing Enabled

Wireless Presentation (AirServer)

Verify the on-board AirServer app is running and you can present by connecting an Android or iOS device to Acendo Core.

1. Click on Use Room Now to verify the Access Point starts and has Internet connection (FIG. 105).

2. On your device, go to your settings and select your WiFi list.

3. Look for the Acendo Core SSID shown on the screen and select it.

4. Provide the password displayed on screen.

5. Use the Home App for Android devices or Airplay Mirroring for iOS devices to screen share.

Android

a. From the Home Screen, click on the Google Home app on your device. b. Go to the Menu (three lines top left of screen) and select Cast Screen / Audio c. Select the Core device from the list. d. The device should now be casting onto the Core display.

Apple iOS

a. Swipe up from your home screen and click on AirPlay Monitoring. b. Select the Core device listed that matches this rooms device. c. The device should now be casting onto the Core display.

ACR-5100 Acendo Core Administrators Guide

Disabling USB Drives and WPD Devices

Disabling USB Removable Drives and WPD Devices using Group Policies

It is likely that some sites where Rome devices will be deployed will enforce security policies with regard to the use of USB removable drives and similar devices and will require these devices to be effectively disabled on the Rome device. The most straightforward method for an administrator to disable USB devices is using Group Policies.

In addition to traditional mass-storage devices such as flash-drives and removable hard-drives, smart phones, tablets, cameras, and other devices with a USB interface can appear as mass-storage devices when connected to a Windows system. These devices fall under varying group policies, either Removable Disks, WPD devices, or optical devices. For this reason, Rome administrators are advised to enable the All Removable Storage classes: Deny all access policy in order to effectively disable all devices that could potentially be used to provide unauthorized access via USB, without disabling USB for use with HID devices.

1. This policy resides in the Group Policy Editor under User Configuration > Administrative Templates > System > Removable Storage Access (FIG. 106).

Disabling USB Drives and WPD Devices

FIG. 106

2. Dou ble -c lick o n All Removable Storage classes:Deny all access to open the following window (FIG. 107).

FIG. 107 All Removable Storage Classes: Deny All Access Policy

Locating All Removable Storage Classes: Deny All Access Policy

Disabling USB Drives and WPD Devices

ACR-5100 Acendo Core Administrators Guide

Implementing the Group Policy to Disable Removable Storage Devices

For the Acendo Core device itself, this can be accomplished by a user with administrator rights using the Local Group Policy editor (gpedit.msc). A similar process can be used to create a domain policy for users, groups, or workstations on the domain using the

GPO Management Console (gpmc.msc).

The following table defines devices that were successfully disabled on Acendo Core and provides special notes to consider.

Device

Manufacturer

Device Typ e

16G Flash Drive PNY Removable

StoreJet USB 3.0 Portable Hard Disk

iPod Touch (iOS

9.3.1)

OnePlus Three (Android)

iPad 2nd Gen. (iOS

10.3.1)

Slim Portable DVD Writable

CoolPix S800C (Android)

Galaxy S4 (Android) Samsung Smart

Transcend Removable

Apple Media

OnePlus Smart

Apple Tablet Can be disabled using one or both of:

LG DVD RW Can be disabled using one or both of:

Nikon Camera Can be disabled using:

Drive

Device

Phone

Results Notes

Can be disabled using one or both o f:

• Removable Disks: Deny read/write access

• All Removable Storage classes: Deny all access

Can be disabled using one or both o f:

• Removable Disks: Deny read/write access

• All Removable Storage classes: Deny all access

Can be disabled using one or both o f:

• WPD Devices: Deny read/write access

• All Removable Storage classes: Deny all access

Can be disabled using one or both o f:

• WPD Devices: Deny read/write access

• All Removable Storage classes: Deny all access

• WPD Devices: Deny read/write access

• All Removable Storage classes: Deny all access

• CD and DVD Devices: Deny read/ write access

• All Removable Storage classes: Deny all access

Can be disabled using one or both o f:

• WPD Devices access

• All Removable Storage classes: Deny all access

: Deny read/write

Identifies as a fixed drive in Windows Explorer.

If connected with a disabling policy enabled, the device will remain deactivated when the policy is disabled, until the device is physically disconnected and reconnected to the system.

Using the Removable Disks: Deny read/write access policies blocked access to the camera's file system but still provided access to the SD card (if equipped). The WPD Devices: Deny read/write access did not affect access to this device.

ACR-5100 Acendo Core Administrators Guide

NetLinx Programming

Overview

This chapter defines all programming commands and system responses available for the ACR-5100 Acendo Core Meeting Collaboration System.

Device Ports:

The following table details the device ports on an Acendo Core system:

Port Name Description

1 Acendo Core API exposed on this device port controls the core Acendo Core platform, settings, and Acendo Core

2 Virtual Keypad API exposed on this device port controls/interacts with the Virtual Keypad implementation built

3 Serial (RS-232) API exposed on this device port controls/interacts with the serial port (RS-232) on the rear panel

NetLinx Commands

The following list of commands may all be executed using the NetLinx SEND_COMMAND command. Commands with AUTOSTART in the description f ields will execute whether Acendo is in an active session or not. Issuing this command will automatically start a session and launch the command.

NetLinx Commands Description

ALERT

ALERT.CLOSE

APP.LAUNCH

BROWSER

EXIT

operating environment.

into Acendo Core's user interface.

of the Ace ndo Core ha rdware. Port 3 of th e Ac endo Co re ICSP device is used for com munic ation and configuration of Acendo Core's serial port from a connected NetLinx master.

Note: As a best practice the baud rate for the serial port should be set when Acendo Core comes

online.

Displays an alert message. Of the arguments to pass with this command, only message is required. All other arguments are optional. Syntax:

SEND_COMMAND <DEV>, "’ALERT-<message>’" SEND_COMMAND <DEV>, "’ALERT-<message>,<type>’" SEND_COMMAND <DEV>, "’ALERT-<message>,<type>,<title>’" SEND_COMMAND <DEV>, "’ALERT-<message>,<type>,<title>,<modal>’" SEND_COMMAND <DEV>, "’ALERT-<message>,<type>,<title>,<modal>,<timeout>’"

Variables :

message = The message to send (required) type = The type of alert (optional). Accepted values are ’information’, ’warning’, ’question’,

’security’, and ’critical’.

title = The title of the alert (optional). Suggested length is 60 characters or less, no hard limit is set. modal = The modal status for the alert (true or false), (optional). Default is false. timeout = The timeou t in seconds for the alert message (optional). Default is 0.

Example:

SEND_COMMAND 10005:1:0, "'ALERT-Exit Building Now, critical,, true’"

Closes any active alert message prompt or alert that is typically opened via the ALERT command. Syntax:

SEND_COMMAND <DEV>, "’ALERT.CLOSE’"

Laun ches suppo rted application s in cluded with Acendo Core (au to-starts a session). AU TOSTART Syntax:

SEND_COMMAND <DEV>, "’APP.LAUNCH-<application>’"

Variables :

BROWSER, and SKYPE are currently the only supported applications.

Note: On browser launch, you may get a notif ication "Older version of chrome is detected" and an offer to

update to stay secure. Please ignore this response since the browser is embedded on Acendo Core and cannot be upgraded through the browser app.

Example:

SEND_COMMAND 10005:1:0, "'APP.LAUNCH-BROWSER'"

Response:

None.

Opens the web browser starting at the default home page. Same as APP.LAUNCH-BROWSER. AU TOSTART Variables

• url - the URI to display

Syntax:

SEND_COMMAND <dev>,'BROWSER-url'

Exits the current session. Syntax:

SEND_COMMAND <DEV>, "’EXIT’"

NetLinx Programming

Continued 

ACR-5100 Acendo Core Administrators Guide

NetLinx Commands Description

M / d/ y y H : m m MM/dd/yy HH:mm M/d/yyyy H:mm MM/dd/yyyy HH:mm

M/d/yy h:mm tt MM/dd/yy hh:mm tt M/d/yyyy h:mm tt MM/dd/yyyy hh:mm tt

M/d/yy H:mm:ss MM/dd/yy HH:mm:ss M/d/yyyy H:mm:ss MM/dd/yyyy HH:mm:ss

M/d/yy h:mm:ss tt MM/dd/yy hh:mm:ss tt M/d/yyyy h:mm:ss tt MM/dd/yyyy hh:mm:ss tt

M / d/ y y H : m m MM/dd/yy HH:mm M/d/yyyy H:mm MM/dd/yyyy HH:mm

M/d/yy h:mm tt MM/dd/yy hh:mm tt M/d/yyyy h:mm tt MM/dd/yyyy hh:mm tt

M/d/yy H:mm:ss MM/dd/yy HH:mm:ss M/d/yyyy H:mm:ss MM/dd/yyyy HH:mm:ss

M/d/yy h:mm:ss tt MM/dd/yy hh:mm:ss tt M/d/yyyy h:mm:ss tt MM/dd/yyyy hh:mm:ss tt

FFWD

MEETING.ADD

MEETING.EDIT

Moves playback forward 30 seconds on the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’FFWD’"

If room scheduling is enabled, attempts to schedule a meeting with the given parameters. Syntax:

MEETING.ADD-startTime,endTime,subject,body

Variables :

startTime - the meeting start date/time (see allowable date/time formats below) (required) endTime - the meeting end date/time (see allowable date/time formats below) (required) subject - the short meeting subject (required) body - the longer meeting comments (optional, defaults to empty)

Supported date/time formats for MEETING commands:

Responds with:

MEETING.RESPONSE-ADD,meetingId,result,error

Result Variables:

meetingId - if successful, a string indicating the unique meeting id context, or empty result - the result of the add meeting command: true, false error - if result is false, a string indicating the error that occurred, otherwise empty

If room scheduling is enabled, attempts to edit an existing meeting with the given parameters. Syntax:

MEETING.EDIT-meetingId,startTime,endTime,subject,body

Variables :

meetingId - the unique meeting id returned in the response to MEETING.ADD (required) startTime - the meeting start date/time (see allowable date/time formats below) (required) endTime - the meeting end date/time (see allowable date/time formats below) (required) subject - the short meeting subject (required) body - the longer meeting comments (optional, defaults to empty)

Supported date/time formats for MEETING commands:

NetLinx Programming

MEETING.DELETE

MEETING.WEBCONF

PAU SE

PLAY

Responds with:

MEETING.RESPONSE-EDIT,meetingId,result,error

Result Vaiables:

meetingId - a string indicating the unique meeting id context result - the result of the edit meeting command: true, false error - if result is false, a string indicating the error that occurred, or empty

If room scheduling is enabled, attempts to delete an existing meeting with the given id Syntax:

MEETING.DELETE-meetingId

Variables :

meetingId - the unique meeting id returned in the response to MEETING.ADD (required)

Responds with:

MEETING.RESPONSE-DELETE,meetingId,result,error

Result Variables:

meetingId - a string indicating the unique meeting id context result - the result of the delete meeting command: true, false error - if result is false, a string indicating the error that occurred, or empty

If room scheduling is enabled and a session has been started with a meeting context containing a web conferencing link (i.e., Skype For Busniess), will start the web conference Syntax:

MEETING.WEBCONF

If available, skips to the next item in the playlist of the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’NEXT’"

Pauses playback on the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’PAUSE’"

Resumes playback on the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’PLAY’"

If available, skips to the previous item in the playlist of the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’PREVIOUS’"

Continued 

ACR-5100 Acendo Core Administrators Guide

NetLinx Commands Description

REWIND

?SESSION

START

START.NEXT

START.NOW

STOP

VIEW

?VIEW

VIEW.CLOSE

Moves playback backward 30 seconds on the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’REWIND’"

Query for the current session state; responds with:

SESSION-username

Variables :

username - 'NONE' if not in session 'ADMIN' if in the admin session 'GU EST' if in the guest session, or the username signed in if in a domain user session

Syntax:

SEND_COMMAND <dev>,'?SESSION'

Starts a new session and responds with AUTOSTART

START.RESPONSE-result,error

Variables :

result - the result of the session start command: true, false error - if result is false, a string indicating the error that occurred, otherwise empty

Syntax:

SEND_COMMAND <DEV>, "’START’"

If defined, starts a session using the context of the meeting currently in the 'Now' AUTOSTART calendar slot; responds with:

START.RESPONSE-result,error

Variables :

result - the result of the session start command: true, false error - if result is false, a string indicating the error that occurred, otherwise empty

Syntax:

SEND_COMMAND <DEV>, "’START.NOW’"

If defined, starts a session using the context of the meeting currently in the 'Now' AUTOSTART calendar slot; responds with:

START.RESPONSE-result,error

Variables :

result - the result of the session start command: true, false error - if result is false, a string indicating the error that occurred, otherwise empty

Syntax:

SEND_COMMAND <DEV>, "’START.NOW’"

Stops playback on the currently open media player instance. Syntax:

SEND_COMMAND <DEV>, "’STOP’"

Launches the media player and starts playing the supplied URL. AUTOSTART Variables :

url - the full URL o f the media to play; may be a file or a streaming URL (required)

Syntax:

SEND_COMMAND <DEV>,"'VIEW-<url>'"

Example:

SEND_COMMAND <DEV>,"'VIEW-<https://youtu.be/6LuMTmyDNwY>'"

Queries the current media player playback state; responds with each of the following:

VIEW.STATE PAUSED)

VIEW.URL VIEW.RESPONSE - (string) Indicates the beginning of a set of response commands VIEW.RESOLUTION - (string) Specifies the width and height (e.g., 1920x1080) of the

media being played, or empty)

VIEW.VIDEOCODEC Indicates the video codec type of the media being played or empty VIEW.DURATION (string) Indicates the total duration of the media being played,

specifying the total play time as HH:MM:SS VIEW.CURRENTTIME (string) Indicates the current playback time of the media being

played, specifying the current play time as HH:MM:SS VIEW.CURRENTPERCENT (integer) Indicates the current playback position of the media being played as a percentage between 0 and 100

Syntax:

SEND_COMMAND <DEV>, “?VIEW”

Stops the media and closes the Media Player. Syntax:

SEND_COMMAND <DEV>, “VIEW.CLOSE"

(string)

NetLinx Programming

Indicates the current playstate (UNKNOWN, CLOSED, PLAYING,

Indicates the media being played (currently loaded media, or empty

Continued 

NetLinx Programming

ACR-5100 Acendo Core Administrators Guide

NetLinx Commands Description

VOLUME

VOLUME.MU TE

WEB

Sets the system volume to the given level Variables :

level - the volume level specified as a whole number between 0 and 255 (required)

Syntax:

SEND_COMMAND <dev>,'VOLUME-<level>'

Example:

SEND_COMMAND 1001:1:0,'VOLUME-128'

Mutes o r unmu tes the system volume. Variables :

state -

true/on/1 = muted false/off/0 = unmuted (req

Syntax:

SEND_COMMAND <dev>,'VOLUME.MUTE-<mute>'

Example

SEND_COMMAND 1001:1:0,'VOLUME.MUTE-off'

Opens a full-screen web view of the given U RL (auto-starts a session). AUTOSTART Variables :

url - the full URL of the web page to display (required)

Syntax:

SEND_COMMAND <DEV>, "’WEB-<uri>’"

Example:

SEND_COMMAND <DEV>,WEB-"http://www.foxnews.com"

Acendo Core System Responses

The following table lists status events generated by Acendo Core, some generated as command responses and some as unsolicited respo nses.

Event Description

SESSION

Possible states sent to the NetLinx programmer for Streaming Content:

ACTIVITY.STATE

ALERT.CLOSED

Asynchronous event A new session is started

'SESSION-TRUE'

A session is ended

'SESSION-FALSE'

Automatically sent ou t when apps are started. ACTIVITY.STATE-ONSTARTING,<simple app name>

Variables" simple app name = Home, Browser or Skype

IMPORTANT: Only a few applications have a simple application name. So don't expect this response for all activities.

Example Responses:

ACTIVITY.STATE-ONSTARTING,HOME ACTIVITY.STATE-ONSTARTING,BROWSER

If using "AlertActivity" a response is sent when the alert closes. It will include yes, no, ok, and command base on how it is closed. Example responses:

ALERT.CLOSED-yes ALERT.CLOSED-no ALERT.CLOSED-ok

ACR-5100 Acendo Core Administrators Guide

Troubleshooting

This section provides a list o f erro r dialo g pop-ups that may appear during an Admin or User s essio n and po ss ible remedies fo r each of them.

Room Booking Issues

Error Remedy

An invalid URL has been entered. • Malformed URL was entered as the server's address.

Bad credentials have been entered. • Server has returned a "500" error suggesting server or account conf iguration is

Connected • This is a "green" state where the credentials, resource, and connection to the

Connecting • The unit is in the process of validating credentials, resource, and overall

Disabled • Room Booking feature has been disabled.

Invalid Resource • Unable to look up the resource's SMTP address, please verify information is

Not conf igured • Unit is missing information in the connection details (URL, Username, Password,

Resource calend ar is not configured for the username provided.

Server has timed out, please check host/IP address.

Server is busy and cannot service this request right now.

Server responded with: Login Timeout • Most common cause of this error is a partially formed U RL. End of URL should be

Server throttled - You have exceeded the available concurrent connections for your account.

Server throttled - You have exceeded the available subscriptions for your account.

Server unavailable - check your Server URL. • Server reports "503" or connection with the server was intentionally closed.

Unauthorized access • Server reports "401" or "unauthorized", please check credentials and

Unknown error • Something truly unexpected has occurred, Please contact Tech Support for

URL may be incorrect or Server may be busy.

Version Not Supported • The unit only supports Exchange/Office 365 servers 2013 SP1 or higher.

• Network reports "404" or "403" and unit cannot reach server.

incorrect.

server has been verified.

connection status.

correct and resource exists in Service.

Resource).

• The credentials provided do not have adequate permissions for the resource provided.

• Network has reported the unit's operation has timed out or it is unable to reach the remote server.

• Credentials and resource configuration could be resulting in the server unable to complete all types of requests. For more details see

• Server request capacity has been reached and is unable to respond to all requests.

similar to "ews/exchange.asmx" or resolve to a DNS entry similar to string.

• Too many active connections to credentials or resource. For more details see "Why Impersonation is Recommended for Exchange/Off ice 365 on page 50.

• Please check your credentials to resource configuration. For more details see "Why Impersonation is Recommended for Exchange/Off ice 365 on page 50.

permissions.

further instructions.

• A server has responded, but with invalid XML, meaning it isn't an Exchange/Office 365 server or network load balancing is occurring.

Tro ub le sh oo ting

Wireless Presentation Issues

Error Remedy

Problems Reconnecting to Core

It depends on the phone's implementation. Some phones complain and prompt the user for the password. Most other phones quietly fail to connect. On these devices users must go in and make it "forget" the network and then reconnect using the new password.

Last Revised:

3/19/2018

© 2018 Harman. All rights reserved. Acendo, Core, NetLinx, AMX, AV FOR AN IT WORLD, HARMAN, and their respective logos are registered trademarks of HARMAN. Oracle, Java and any ot her company or brand name referenced may be trademarks/registered trademarks of their respective companies.

AMX does not assume responsibility for errors or omissions. AMX also reserves the right to alter specifications without prior notice at any time.

The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.

3000 RESEARCH DRIVE, RICHARDSON, TX 75082 AMX.com | 800.222.0193 | 469.624.8000 | +1.469.624.7400 | fax 469.624.7153

AMX ACR-5100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table o f C o nte n t s

Overview

Features

Enclosure

Front Panel Features

Power

Power Button

Rear Panel Features

AMX Acendo Vibe

Dual Network Connections

Dual HDMI Outputs

Stereo Audio Line Output

Microphone Audio Input

Wireless

Specifications

Acendo Core Welcome Screen

User Login

Admin Login

System Tool Bar

Acendo Core Home Screen

System Clock

Application Manager

Finish - Log Off

Window Service Plan Information

Installation

Overview

Installation

What’s in the Box?

Physical Installation

Attach Mounting Plate

Attaching to Mounting Plate

Connections

Acendo Core Power Up

Connecting to a Video Output

Connecting a Keyboard and Mouse

Connecting Power

Disconnecting Power

Acendo Core System Settings

Login

Experience

About

Documents

Applications

Applications Listed

Web Apps Listed

Application Favorites

Background

Room Booking

Calendar Provider

Room Grouping

Settings

Skype for Business

Prerequisites

Office365

Exchange

One-Click Meeting Join

Sign-in Address

Password

Test Connection

Unexpected Behaviors

Email

Account Settings

Enabling/Disabling Email Messaging

Conf iguring an Email Server

Sending a Test SMTP Email Message

User Prof iles

Enter Special Mode to Edit the Base Prof ile

Reset the Base Profile Back to Factory Defaults

Remove Domain User Prof iles

System Settings

Device - Options

Display Scale

Display Timeout

Default Volume Level

Date and Time Settings

Initial Time Format Steps (12 hour and 24 Hour setup)