CSI 4500 to CSI 6500
Migration
FREQUENTLY ASKED
QUESTIONS
For Customer Distribution
© 2014, Emerson Process Management
CSI 4500 to CSI 6500 Migration
May 2014
CSI 6500
FREQUENTLY ASKED QUESTIONS
Q1. What is the CSI 4500 Migration program?
The CSI 4500 Migration program is Emerson’s approach to helping customers make a smoother transition
from the CSI 4500 to a newer generation CSI 6500 system. The plan offers significantly discounted CSI 6500
pricing and an upgrade to the newest AMS Machinery Manager software (version 5.6). Emerson is interested
in recovering the CSI 4500 hardware and will offer a premium trade-in price for units shipped to Knoxville.
Q2. Why is Emerson offering this CSI 4500 Migration program instead of just
supplying new parts for my CSI 4500’s?
Emerson is unable to source the components needed to continue full support of the CSI 4500.
Q3. Why does the hardware upgrade require an upgrade to the current AMS
Machinery Manager software?
Emerson has implemented firmware updates to improve the CSI 6500 performance and the new AMS
Machinery Manager software is required to drive this new firmware. AMS Machinery Manager software has
many new features which will improve both the user experience and the analysis process.
Q4. What is the cost of getting my AMS Machinery Manager software updated?
Emerson will supply AMS Machinery Manager Version 5.6 software free of charge regardless of software
support status. The installation of this software update will be required before any hardware is updated.
Emerson project services can supply a quotation to perform the software upgrade.
Q5. Won’t Emerson just do away with the CSI 6500 in a few years and create the
same migration issue for my company again?
There are four stages to a product lifecycle: Current, Active, Supported and Retired. Emerson has taken the
steps necessary to commit to 10 years’ support for the CSI 6500 platform once it has moved from Current to
Active status. The CSI 6500 is in Current status now with no date designated to move to Active status — this
means the CSI 6500 will still be supported for many years to come.
Q6. Will I get any new capability with the migration?
Yes., There are many new analysis features in the AMS Machinery Manager software which should assist in
analyzing your application problems. Also the CSI 6500 has been designed to work seamlessly with the
Emerson protection monitoring portfolio which may be pertinent to your monitoring application.
Q7. What differences are there in the CSI 4500 and the CSI 6500?
The CSI 6500 is basically an updated hardware version of the CSI 4500. The CSI 6500 was developed with a
different channel footprint than the CSI 4500 to better match with the Emerson protection portfolio for easy
integration. This channel difference means Emerson will need to survey your site to determine the optimal
migration strategy for your online monitoring channel mix. The CSI 6500 features improved firmware over the
CSI 4500. In spite of these differences, both the CSI 4500 and the CSI 6500 can coexist on the same online
monitoring system and provide the same superior functionality.
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