Amazon Carrier Central User Manual
Carrier Central User Manual |
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Table of Contents |
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Requesting an Account.......................................................................................................................................................................... |
2 |
Logging into the Website....................................................................................................................................................................... |
3 |
Menu Options........................................................................................................................................................................................ |
4 |
Submitting an Appointment Request .................................................................................................................................................... |
4 |
Reviewing Appointments and POD ....................................................................................................................................................... |
8 |
Editing, Rescheduling and Canceling an Appointment.......................................................................................................................... |
9 |
Updating Account Information........................................................................................................................................................... |
11 |
Managing Errors ................................................................................................................................................................................. |
11 |
Seeking Support.................................................................................................................................................................................. |
12 |
Frequently Asked Questions............................................................................................................................................................... |
12 |
APPENDIX 1: Dos& Don'ts.................................................................................................................................................................. |
13 |
APPENDIX 2: Appointment ConfirmationEmail Sample .................................................................................................................... |
14 |
APPENDIX 3: Appointment Re-Scheduled Email Sample.................................................................................................................... |
14 |
Appointment Summary .................................................................................................................................................................. |
15 |
Shipments ....................................................................................................................................................................................... |
15 |
APPENDIX 4: Appointment Edit Confirmation Email Sample ............................................................................................................. |
15 |
Appointment Summary .................................................................................................................................................................. |
15 |
APPENDIX 5: Appointment Edit Confirmation Email Sample ............................................................................................................. |
16 |
Appointment Summary .................................................................................................................................................................. |
16 |
APPENDIX 6: Appointment Edit Failure Email Sample........................................................................................................................ |
17 |
Appointment Summary .................................................................................................................................................................. |
17 |
APPENDIX 7: Troubleshooting Errors.................................................................................................................................................. |
18 |
Page 1
Carrier Central User Manual
Carrier Central is the primary portal for carriers to view and request appointments at any of Amazon’s Fulfillment centers. Carriers enterthe details of the appointment including PO(s), pallet count, and delivery location, as well as a requested delivery date. Amazon then grants the suggested appointmenttime if possible or schedules to the nextbest availableday ortime. The link to Carrier Central is: https://carriercentral.amazon.com.
To ensure fair appointment access, Carriers are expected to show up for 90% of appointments that are booked or cancel more than 24 hrs prior. Failure to do so will result in removalfrom Carrier Central. Additionally,Carriers are expected to seek fidelity in the accuracy of their load attributes. Carriers who consistently deliver loads with greater than30% or less than 30% accuracy to their unit counts, pallet counts or cubic ft attributes will be removed from the Carrier Central.
Requesting an Account
You can request an account by accessing the website and following the simple steps below:
• Click on the link “Create your Amazon account”
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Picture 1-Account creation prompt.
• Fill in the following details, (Picture 2 shows input screen)
oAccount type: Carrier/Seller delivering freight or Amazon Vendor account.
o Standard Carrier Alpha Code (SCAC): Unique two-to-four-letter code used to identify transportation companies oryour company name.
o Contact Email: It is strongly suggestedto use an email alias or distribution email instead of a personal email in order to improve communication. Ifoperating fora company, please use company email address and not personal email addresses.
o Purchase orderId: Amazon purchase order (Letters and numbers) provided as part of shipment. Purchase orders for account creation must be authentic and active orders in our system.
o FulfillmentCenter (FC) for purchase order: Amazon location where the freight associated to the PO willbe delivered (I.e ABE2, MDW2)
Picture 2-Account creation screen
Logging into the Website
Once the account is created, carriers can login to thewebsite with their username, and password as shown on picture 3.
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Picture 3-Login screen
Menu Options
Once logged into the website, the top of the page will provide a set of menu options as shown on picture 4.
•Request-For requesting new appointments.
•Search-Searchpast appointments requested.
•Account-View/Edit current account information.
Picture 4-Main menu bar.
Submitting an Appointment Request
Upon reaching the “Request” screen, provide all the details of the freight as described below and the requested date and time (CRDD) for the appointment; for uploading multiple shipments please see the “Bulk shipment upload” section. Picture 5 shows the appointment request screen.
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Picture 5-Appointment request screen.
Field Descriptions and Definitions
Destination Fulfillment Center (FC):
•Choose appropriate FC (Amazon location where the freight will be delivered) from drop-down menu.
Freight Type:
•Choose appropriate type from drop-down menu. **Please Note** if you’re a consolidation carrier bringing in 53’ trailers you can still mark LTL. Carriers deliveringon trailers smaller than 53’,please use LTL.
Load Type:
•Choose accordingly for Palletized or Floor loaded. **Please Note** incorrectly marking this boxcan cause your appointment to be rejected at the Fulfillment Center due to time and labor required to unload a floor load versus palletized load. It’s the Carrier Central account owner and operator’s responsibility to ensure this information provided is correct.
Is Freight Clampable:
•Choose Yes orNo depending on if the freight is not palletized and to be unloaded using a clamptruck. This is defined as having space between carton stacks and the trailer walls formechanized equipment to extract the load versus hand offloading one carton at atime.
Trailer Number:
•**Each trailer being delivered must have a unique Inbound ShipmentAppointment (ISA)** If available, provide the trailer number the appointment will be delivered on. When creating an appointment for an ocean or rail container, use the container ownerabbreviation followed by the container number.
•Trailer numbers are not required, however, if provided, must consist of at least 1 alpha-numeric characterand may contain spaces.
CRDD(Carrier requested delivery date):
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•Preferred date for delivering freight to the Amazon FC.
•Please note that the time is given in 24 hour (Military) Time format (I.e0100 would be 1 AM and 1300 is 1 PM)as most Amazon FC’s operate 24 hours.
ARN (Amazonreference number):
•Mandatory forcollectfreight (notapplicable for prepaid freight)
•If provided, it must be a valid ARN known to Amazon TRANS systems
PRO (ProgressiveRotating Order) Number:
•**Mandatory value** Provide the appropriate PRO numbers for all shipments being physically delivered under the ISA.
•Each PRO entry is a single value field containing no spaces and nomore than 30 characters.
•**Fulfilled by Amazon (FBA) Only** FBA shipment ID’s can be used in this field to auto populate the purchase order and unit information (I.E. FBA Shipment ID will always start with “FBAXXXXXXXX”). All FBA shipment ID’s physically delivering under the ISA must be entered into the appointment at time of creation.
BOL (Bill of Lading):
•Provide the BOL numbergiven by the vendor in thisfield.
•Cannotcontain any spaces (must be a single token)
•Cannotbe longer than 30 characters
PalletCount:
•Only necessary for appointment requests with LoadType "Palletized" and must be greater than 1.
Carton Count:
•Value must be greater than 1
Unit Count:
•Optional field, complete based on shipper provided BOL information or forFBA shipments the unit count can be provided via the auto populate feature.
PO List:
•**Mandatory field** Separate POs by a space or comma. Each PO must be a valid PO known to Amazon Transportation systems and matchthe destination FC on the appointment request. All POs mustbe the same freight termson a single shipment line.
•**Please Note** Freight Forwarders, Brokers, Carriers, and Sellers requesting appointments through non Amazon contracted carriers must ensure the PO list is accurate and reflects what will be physically delivered at time of appointment creation. Failure to do so can result in appointments being deleted without notice and for freight to be rejected at the Fulfillment Centers.
After filling all the details click onthe submit button.
Once the request for an appointment is submitted to Amazon, you will get a message that the appointment request has been registered(But not confirmed/scheduledin the system). After being verified by our system, the request will then be scheduled and the actual appointment details will be communicated through the requestor’s email address.
Important Note:
You will receive an acknowledgement of the request immediately from the portal. However, you will have to wait for confirmation on the appointment. The confirmation email that you receive oncethe appointment is confirmed is shown in Appendix -2. You can check the status of the appointment in the portal itself. Theappointment status will change from “Pending confirmation” to “Confirmed” once the appointment is confirmed.
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