Amanda Work Group 7-xx User Guide

Installing

Am

A

nd

@Work.Group/

A

DOS

Version 7.xx

Designed for

Installer’s Guide Edition 12/01/01

ii Installing [e-mail]/DOS

Copyright and Trademark Notices

Copyright  1992–2002 The Amanda Company. All Rights Reserved. This
guide and the software described herein are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, stored
in a retrieval system, or translated into any language in any form by any
means without the prior written permission of The Amanda Company.

Amanda and Amanda@ are registered trademarks and sales trademarks of
The Amanda Company. Norstar is a trademark of Northern Telecom. The
Amanda Company is not aff iliated with Nort hern Telecom in any way. Other
brand names and product names mentioned in this manual are trademarks or
registered trademarks of their respective owners.

Limited Warranty on Software

The Amanda Company warrants the media on which the software is recorded
to be free from defects in materials and faulty workmanship for a period of
90 days from the date the software is delivered. If a defect in the media
should occur during this period, you may return the media to The Amanda
Company and The Amanda Company will replace the media without charge.

THE AMANDA COMPANY MAKES NO WARRANTIES (OTHER
THAN THOSE SET FORTH ABOVE) TO ANY PERSON OR ENTITY
WITH RESPECT TO THE PRODUCT OR ANY DERIVATIVES
THEREOF OR ANY SERVICES OR LICENSES AND DISCLAIMS ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE. THE AMANDA COMPANY WILL NOT BE LIABLE FOR
ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY, OR
NONCONFORMITY IN ANY SOFTWARE. THE SOFTWARE IS
LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE ENTIRE
RISK AS TO ITS QUALITY AND PERFORMANCE.

IN NO EVENT AND NOTWITHSTANDING ANY DOC UMENT,
REPRESENTATION, OR OTHERWISE, SHALL THE AMANDA
COMPANY BE LIABLE TO YOU FOR DIRECT, INDIRECT, SPECIAL,

INCIDENTAL, CONTINGENT, OR CONSEQUENTIAL DAMAGES,
INCLUDING DAMAGES FROM LOSS OR CORRUPTION OF DATA,
INTERRUPTED USE, LOST PROFITS, COST OF PROCURING
SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMPANY OR AN AUTHORIZED AMANDA COMPANY
DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. YOU AGREE THAT THE AMANDA COMPANY’S
LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT
LIABILITY, WARRANTY, OR OTHER LEGAL OR EQUITABLE
THEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by
Amanda Company dealers, distributors, agents, or employees will in no way
increase the scope of this warranty, nor may you rely on such oral or written
communication. Some states do not allow the exclusion or limitation of
implied warranties or liability for incidental or consequential damages, so
the above limitation or exclusion may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be governed by the laws of the
State of California without regard to the conflicts of laws or provisions
thereof.

iii

Fraudulent Usage Advisory

Although the Amanda software is designed to resist fraudulent usage,
including unauthorized access to a long distance network, no product,
including the Amanda software, is able to prevent such unauthorized usage.
The Amanda software is likewise unable to prevent such uses as may
constitute an invasion of privacy or other tort. THE AMANDA COMPANY
MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA
SYSTEM OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL
LIABILITY ARISING FROM SUCH USE. YOU AGREE TO
INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.

iv Installing [e-mail]/DOS

THE AMANDA company
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE [phone] FAX [phone]

Conventions

This manual uses the following terminology and conventions:

Amanda

The name by which this manual refers to the
[e-mail]/DOS system to make
reading about the system easier. Because of
the name Amanda, the system is also referred
to as “she.”

caller

user

fixed-space type

Assumptions

This guide is written for an installer who is familiar with PCs and
understands telephone switching systems. It assumes that you know
something about the following:

• How to safely open a personal compu ter to install or rem ove boar ds.

Someone who calls into Amanda. A caller of­ten obtains information, leaves a message for
someone, and/or provides information. Be­cause Amanda is referred to as “she,” callers
and users are referred to as “he.”

Someone with an extension that Amanda
transfers calls to and/or stores messages fo r. A
user can access Amanda to play, delete, and
send messages as well as set personal options
such as Do Not Disturb.

This guide displays information th at you must
type and messages from Amanda in fixed­space type.

For example, the computer must be turned off while you are install­ing and removing boards.

• Computer terms, such as se rial port, parallel port, and DOS prompt.

• How to identify basic componen ts of a personal computer , for exam­ple, motherboard, I/O co ntrolle r, video card, I/O por ts, m odem, an d
so forth.

• How to connect the monitor, keyboard, and power to the computer.

• How to use DOS commands, such as CD, TYPE, COPY, and EDIT.

• How to get to the CMOS settings and make changes.

• Telephony terms, such as station side, CO, single-line, hunt group,
pilot number, pickup group, coverag e path, ho ok fl ash , call fo rward
ring-no-answer, call forward busy, DTMF, and tone patterns.

• The difference between RJ-11 and RJ-14 connectors.

• The difference between the functions of the telephone switching sys­tem and Amanda.

• How to use a butt set or line monitor to observe test calls.

If you are unfamiliar with any of the above, please consider attending one of
our regularly scheduled training seminars. Please contact our sales
department for more information on dates and cost.

Depending on how you purchased our product or what voice boards you are
installing, parts of this guide may not pertain to you. For example, if you
purchased a turnkey solution comprised of Amanda preloaded onto a PC,
you can skip all sections regarding the system requirements and the
installation of the voice boards and Amanda software.

v

vi Installing [e-mail]/DOS

Contents

Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Limited Warranty on Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Chapter 1:

Introducing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Computer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

KSU Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Customer Service and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

End User Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Administration Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Application Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2:

Installing Amanda Company Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using an Amanda Company Board with a KSU and Amanda . . . . . . . . . . . . . . 9

Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Running Advisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

A Typical Board Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

viii Installing [e-mail]/DOS

Connecting the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting the Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3:

Programming Your KSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Selecting a KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting Up the KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Starting and Ending Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Programming Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 4:

Other Cards and Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing a LAN Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using a UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Chapter 5:

Installing Amanda Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Running the Installation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Updating Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 6:

Defining Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Tone Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Defining Tones with SmartCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Reasons for Multiple Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Chapter 7:

Defining Integration Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Selecting a PBX File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Character Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 8:

Configuring Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Configuring Amanda for Your KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using the Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Running Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Configuring a New Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Using Default and Recommended

Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Creating Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Selecting a Transfer Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Sharing Amanda. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Identifying Incoming CO Lines by Name . . . . . . . . . . . . . . . . . . . . . . . . 122

Using the box_grt Configuration Option . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Multiple Employee Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Multiple Direct Messaging Mailboxes. . . . . . . . . . . . . . . . . . . . . . 129

Using the Correct 1001.PBX File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 9:

Faxing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using a Fax Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Suggested Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Detecting a Fax Machine Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Modifying the PCPM Tone Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Creating the Hot Box Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Setting the Hot Box Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Sending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

ix

Chapter 10:

Accessing Amanda Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Accessing Amanda from Another Computer. . . . . . . . . . . . . . . . . . . . . . . . . . 143

Setting Up Amanda’s Computer as a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Setting Up the Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Connecting by Null Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Connecting by Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Chapter 13:

Installing the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Installing from Various Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Installing from a File Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Installing from a Floppy Drive on Windows 3.11 . . . . . . . . . . . . . . . . . . 152

Installing from a Floppy Drive on Windows 95. . . . . . . . . . . . . . . . . . . . 153

Adding Client Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Reviewing Client Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

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Chapter 14:

Configuration Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

General Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Fax Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Hot Box Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Network Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Outdial Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Per Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Serial Port Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

SMDI Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

T1/DID Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Appendix A:

Troubleshooting Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

New Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Resetting a Port from the Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

What to Do When… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Amanda Does Not Transfer the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Ports Do Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Caller Doesn’t Hear the Busy Message or RNA Greeting. . . . . . . . . . . . 204

Notification Does Not Work Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Host/Remote Programs Do Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . 206

System Halts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Appendix B:

Troubleshooting the Clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

NIC Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Common Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Chapter 1: Introducing Amanda

Computer Requirements

The PC on which your Amanda system is installed has:

• MS-DOS version 6.22 in the directory C:\DOS.

• A 386DX processor running at 40MHz.

• A VGA card.

• 4MB of RAM.

• A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.

• A 540MB IDE hard disk drive with an appropriate IDE controller.

• Amanda Company voice boards.

• COM1, using IRQ 4, and CO M2, using IRQ 3. Use these for an y two
of the following:

- A fax modem.

- Future expansion (such as SMDI).

- A direct serial connection (via null modem cable) for use with the

Host/Remote programs.

•No COM3.

• COM4, using IRQ 5 and an internal modem, for a modem link that
allows you to use the Host/Remote programs (via telephone line).

OTE

N

: Within the CMOS settings, all adapter ROM shadowing

should be disabled except for system ROM shadowing at
address F000. Don’t change the BIOS configuration with­out consulting an Amanda Company marketi ng partner o r
solution provider or an Amanda Company customer sup­port representative.

2 Installing [e-mail]/DOS

Environmental Requirements

• Locate the unit in an area free of excess moisture, dust, corrosive
gases, and chemicals.

• Install Amanda securely on a table or desk at least 2 feet (.6 meters)
above the floor.

• Use a properly grounded electrical outlet which is not controlled by
a switch.

• Ensure that the operating temperature is 40 to 95 degrees Fahrenheit
(2 to 35 degrees Centigrade), away from direct sunlight.

• Ensure that the humidity is 15% to 90%, noncondensing.

• For proper ventilation and servicing of the unit, provide at least 1
foot (0.3 meters) clearance on all sides and above the unit.

Electrical Requirements

• 90 to 130 VAC, 50 to 60 Hz, 3-prong outlet with separate ground,
separately fused at 15 amps.

• Outlet not controlled by an on/off switch.

• Use of electrical line conditioning equipment such as a surge protec­tor and an uninterruptible power supply (UPS) is strongly recom­mended.

• Grounding to comply with Underwriters Laboratories (UL) 1459.

KSU Support

Amanda works with the following KSUs:

• 616 DR5 DS

• 824 DR5 DS

•CICS DR1

•MICS R1

Named Norstar Sets are ful ly supp orted on the 61 6, 824, Compact Inte grated
Communications System (CICS), and Modular Integrated Communications
System (MICS or 032) Norstar systems. Other models of Norstar (in
particular those available outside the US Domestic market) may or may not
be supported.

Chapter 1: Introducing Amanda 3

The 616 and 824 requir e DR5 sy stem so ftware. T he CICS and MIC S requi re
DR1 software. Norstar “Centrex” and “Centrex Plus” DRs are not supported
at this time. Centrex lines are compatible with Amanda and enhance
operations in some applications. Standard DR5 software supports this
service.

Disconnect Supervision (DS) hardware is required. The Amanda Company
cannot guarantee the correct operation of Amanda on non-DS Norstar
system cabinets. DS hardware provides a “handshake” between the CO and
the Norstar KSU that allows Amanda to use ports more efficiently. This
requirement probably applies to all Norstar proprietary and all third-party
voice messaging systems.

DS hardware is standard on CICS and MICS 032 systems. DS versions of
the 616 and 824 shipped near the end of these products' lives. 616 and 824
cabinets must be clearly labeled “DS.” On the 616, DS appears under the
cover on the label. On the 824, DS appears in the upper right hand corner of
the KSU. Please contact the Amanda Company product manager about any
T1, DID, 0x32R1XL, or cu st om networking applications.

If you plan to develop fax applications using Amanda, two call fax-on­demand applications can be created with Amanda fax ports connected
directly to Central Office telephone lines. One call fax-back and fax mail
applications, on the other hand, will require that the fax ports be connected
through the Norstar using Analog Terminal Adapter (ATA) equipment.

An ATA can connect a digital Meridian Norstar telephone port to either of
the following:

• A data communication device, such as a modem or fax machine

• A standard analog voice device, such as a single-line telephone

Contact your Norstar representative about pricing and installation
information.

4 Installing [e-mail]/DOS

General Uses

[e-mail]/DOS is an automated a ttendant a nd voice proc ess ing
system designed especially for ease of use and flexibility. As a PC-based
product, Amanda takes advantage of the technical innovations in the
personal computer market. In addition, Amanda’s standard hardware
components can be repaired or replaced by any PC service company. The
computer on which Amanda is installed must be used only for Amanda.

Depending on what lines from your PBX are connected to Amanda and when
calls are sent to Amanda to be processed, Amanda can serve you or your
customer in a variety of ways.

Configured as a primary attendant: Amanda answers all your incoming
calls on the lines you designate and allows the callers to direct their calls to a
specific person or department without being placed on indefinite hold. If a
specific person is unavailable, Amanda can take a private message for that
person without missing any details.

In this case, the telephone switching system sends all incoming calls to
Amanda.

Configured as a secondary attendant: Amanda assists your regular
operator when call volume is heavy, allowing callers to direct their own calls
or hold for the operator . Some companies pro vide specific incoming lines for
Amanda as a backdoor attendant for calls from vendors, family members,
friends, and special clients who prefer to have Amanda process their calls.

In this case, the telephone switching system sends incoming calls to Amanda
only when the regular operator’s extension is busy or not answered.

Configured as an of f-d u ty at tend a nt: Amanda pro vides 24- hou r access to
your company and its employees when an operator is unavailable.

In this case, the telephone switching system sends all incoming calls to
Amanda while the office is closed.

Chapter 1: Introducing Amanda 5

Configured as a voice messaging center: Amanda takes messages and
allows users to send, store, and forward messages, increasing productivity
and enhancing inter-office communication.

In this case, the telephone switching system transfers any incoming call to
Amanda if the extension being called is busy or not answering.

Configured as an information system: Amanda provides answers to your
callers’ most frequently asked questions (so you can avoid costly
interruptions and provide a higher level of customer service 24 hours a day).
Information such as your address, availab le hours, direction s to you r of fices,
and so forth, might be better hand led by Amanda. Am anda’s serial ports can
access databases and other information stored in other computers, allowing
Amanda to give callers information on account balances, train schedules,
and so forth.

In this case, the telephone switching system or even an operator can send
incoming calls to Amanda. Then automatically, or if selected, Amanda plays
out the requested information.

Purpose of This Guide

This guide explains how to set up [e-mail]/DOS for the first
time. This guide covers:

• Connecting and configuring Amanda to work with your telephone
switching system

• Configuring Amanda to provide the voice mail services that the
owner selects

6 Installing [e-mail]/DOS

Customer Service and Support

The Amanda Company provides customer service and support Monday
through Friday from 8:00

Customer Support:

(800) 800–9822

For sales, contact The Amanda Company at the East Coast office.

Dealer Sales:

Telephone: [phone]

Distribution Sales:

Telephone: [phone]

International Sales:

Telephone: [phone]

International Support:

Telephone: [phone]

A.M

. to 8:00 P.M. Eastern Time, except holidays

.

Web Site:

http://www.taa.com

End User Support

End user support covers the actual usage of Amanda through the telephone,
such as picking up messages, sending messages, changing greetings, and
using distribution lists. Registered Amanda sites receive free end user
support for the life of their systems. Be sure to send in your registration card!

System Administration Support

System administration support covers the configuration of Amanda; such as
setting up mailboxes, programming notification, scheduling automatic
changes, and creating reports. Registered Amanda sites receive free system
administration support for up to six months after the installation. Be sure to
send in your registration card!

Chapter 1: Introducing Amanda 7

Installation Support

Installation support covers the initial connection of Amanda to a telephone
switching system as well as solutions to problems that occur when the
system is reconfigured or Amanda is upgraded.

The Amanda Company now offers installation support to any dealer who
buys a turnkey system.

Qualified Amanda marketing partners and solution providers, who are in
good standing, receive installation support for any system.

Application Support

Application support covers extended features that can be added to Amanda
using Amanda’s powerful Token Programming Language. The Amanda
Company can write custom applications for you. All Amanda solution
providers, who are in good standing, receive application support. Please
contact your Amanda sales representative for more information.

8 Installing [e-mail]/DOS

Chapter 2: Installing Amanda Company Boards

Using an Amanda Company Board with a

KSU and Amanda

Amanda uses specially designed Amanda Company voice boards when
connected to a Norstar KSU. These boards work with the Norstar KSU
without using external Northern Telecom VMI hardware. They emulate
Norstar M7310 digital telephone sets and permit a direct digital link with
compatible Norstar KSUs. The Amanda Company voice board also provides
more features and better performance because it is entirely digital.

Each board has four RJ-1 1 co nnectors, each of which connects to a two-wire
digital Norstar KSU extension. These interfaces provide signaling, audio
interface to the line, and the ability to send and receive messages.

Installation Checklist

Follow this checklist or use it to verify that you have completed all the
necessary steps for connecting Amanda to the telephone switching system.

10 Installing [e-mail]/DOS

Be sure to…

1. Program the telephone switching system for voice mail integration.

2. Run The Amanda Company’s Voice Board Advisor program to show
you how to jumper your Aman da Comp any voice b oards f or Norsta r. (A
separate disk—the Board Advisor disk—contains this p r ogram and is
shipped with each Amanda Company voice board.)

3. Configure th e boards with shorting jumpers using the diagr ams provide d
by Advisor.

4. Turn the computer off and then install the boards.

5. Connect the line cords from voice boards to the telephone switching sys­tem. (Make sure all the extensions ar e co nnected to th e b oard BEFORE
starting Amanda.)

6. Turn the computer back on to install the Amanda software without
errors.

7. Run Setup to define Amanda system configuration options.
Make sure smdi_base_port and cfg_port are set correctly for your sys-

tem. These are Amanda’s Norstar-specific configuration options.

8. Test each voice board port for answering.

9. Amanda’s tone files are preconfigured to work with Norstar KSUs. If
your system does not work well or requires additional tones, run Setup
(and SmartCall) to identify the tone patterns.

Background Information

Each Amanda Company voice board requires eight kilobytes of memory.
Prior to installation, each board must be configu red to use a separate memory
area. See “Configuring the Boards” on page 12 for more information.

Chapter 2: Installing Amanda Company Boards 11

Amanda Company Board (Designed for

)

The JP1 and JP2 jumper blocks shown in the diagram above indicate the
exact location in memory to be used by that board. JP1 indicates the memo ry
segment, and JP2 indicates the offset within that memory segment.

Amanda Company voice boards are preset to D800. If another vendor’s
product (such as SCSI controller, LAN card, or modem) uses that location,
you must select another f or the voice board . The Amanda Comp any provides
the Voice Board Advisor program to select a good location for you. See “A
Typical Board Arrangement” on page 17.

If you are installing more than one board, each board must have a different
segment/offset location. These locations must be contiguous and eight
kilobytes (2000 hex) apart . The Voice Board A dvisor pro gram lets you know
how to jumper each board.

Each of the JP1 and JP2 jumper blocks has three pin positions. Each of the
positions must be correctly set: closed or open.

12 Installing [e-mail]/DOS

Closed means that two pins are covered/connected by the shorting jumper,
and Open means that the two pins are not covered/connected by the shortin g
jumper. In the diagrams in this chapter, the blacked out pin positions
represent closed positions.

IP

T

: Installers often place shorting jumpers over only one pin

when the position is Open. This does not con nect th e pins ,
but it does prevent losing jumpers.

The combined settings for the three JP1 positions indicate a memory
segment. The combined settings for the three JP2 jumper positions indicate
the offset (or starting position) within the memory segment specified by the
shorting jumpers on the JP1 jumper positions.

You must also set JP3, the jumper block that indicates which hardware
interrupt (IRQ) the board will use to communicate with the driver. All the
Amanda Company voice boards in the same PC must use the same IRQ.
Amanda Company voice boards are preset to use IRQ 7. Advisor shows
where to place the shorting jumper for this IRQ.

The J2, JP4, and JP5 jumper blo cks (also shown in the diag ram) are for board
use only. Never change J2, JP4, and JP5. (Do not confuse J2, the board use
only jumper block, with JP2, the offset jumper block that you do set.)

Configuring the Boards

Before you install Amanda software or install the voice boards, run the V oice
Board Advisor program. Advisor does both of the following:

• Displays the configuration needed for each board

• Stores configuration inform ation on your hard drive that is used later
by the installation program

To configure an Amanda Company voice board:

• Run Advisor to configure the board to use a convenient memory lo­cation and IRQ 7.

Chapter 2: Installing Amanda Company Boards 13

Running Advisor

On new installations, you mus t run the Voice Board Advi sor progr am before
you insert the voice boards into the computer. If you add additional voice
boards later, you should run this program with the original boards in the
computer, but the new boards must not be installed.

The first time you use the disk labeled “Board Advisor Disk”, it makes itself
bootable, that is, capable of starting a computer. After that, it is always
bootable.

If Advisor detects the presence of voice boards on a computer that was not
previously an Amanda system, you are asked to remove the voice boards.

To get board configuration information from Advisor:

1. Insert the disk labeled “Board Advisor Disk” into the A: floppy disk
drive.

2. From the DOS prompt C:\>, type the command:

A:\ADVISOR

Then press Enter.
You see one of the following screens, depending on whether the Board

Advisor disk is bootable or not.

14 Installing [e-mail]/DOS

Not Bootable

The Advisor program is examining your computer, please wait ...

In order for the Advisor program to correctly determine the memory
characteristics, the computer must be rebooted. This disk is currently
being made bootable. This may take up to 30 seconds ...

1 file(s) copied
System transferred

This diskette is now bootable; this step is permanent. From now on, use
this diskette by placing it in the A: drive and rebooting your computer.

The Advisor program will run automatically when the computer reboots.

Proceed with rebooting now[Y,N]?

Bootable

This process requires rebooting the computer from this diskette.
This reboot is automatic ...

Proceed with rebooting now [Y,N]?

3. Press Y for Yes or wait for a few seconds for the system to do this auto­matically.

If adding additional voice boards to an existing Amanda system, the
next screen appears. Otherwise, go on to step 5.

Chapter 2: Installing Amanda Company Boards 15

The Advisor program is examining your computer, please wait ...

Found existing configuration information, making a copy of it ...

1 file(s) copied
1 file(s) copied

It appears that you are attempting to add one or more boards to an existing,
working system. This process needs to be restarted using the configuration
information from your existing setup. This is being handled automatically;
you don't need to take any action, but the system must reboot itself now.

The reboot will occur automatically ...

Reboot now[Y]?

4. Type Y for Yes or wait for a few seconds for the system to do this auto­matically.

The following screen asks you how many boards you need configura­tion information for.

The Advisor program is examining your computer, please wait ...

Advise - Board Configuration Utility Version 1.0
Copyright (c) 1994-6, The Amanda Company, Inc.

Maximum Number of Boards possible: 4

How many boards do you wish to install[1]?

5. Type the number of new boar ds to be installed now. (The default is 1.)
The configuration information for the first new board that you are

installing now appears on the screen. Press N for Next or P for Previous
to see information for other boards.

16 Installing [e-mail]/DOS

6. Configure the boards’ memory segments and offsets from the displayed
information.

7. Press Q for Quit when you are finished.
The final screen appears.

Chapter 2: Installing Amanda Company Boards 17

Congratulations, configuration information for the boards in your system
has now been placed on your hard disk.

1. Remove this diskette.

2. Power off the computer.

3. Insert your configured boards.

After boards have been installed, you may proceed with installing or
upgrading your [e-mail]/DOS software if desired.

8. Remove the Board Advisor disk.

9. Turn the computer off.

10. Insert your configured boards.

A Typical Board Arrangement

The following example shows the typical four-b oard (16-port) system. All of
the boards use the D000 memory segment, but they are located eight
kilobytes away from each other (2000 in hex) because each board needs
eight kilobytes of memory. The jumper positions for the corresponding
memory segments and offsets are also shown in the JP1 and JP2 Jumper
Settings table in “Installing the Boards” on page 19.

Do not assume that your boards will automatically use these segments and
offsets. If another vendor’s product (such as SCSI controller, LAN card, or
modem) uses that location, you must select another for the voice board. The
Amanda Company provides the Voice Board Advisor program to select a
location for you.

Table 1: Typical 4-Board Arrangement

Board Ports Segment/Offset

Board 1 Ports 1-4 D800 (see Row 21 of the JP1 and JP2 Jumper Settings table in the next

Board 2 Ports 4-8 DA00 (see Row 22)
Board 3 Ports 9-12 DC00 (see Row 23)

section, “Installing the Boards”)

18 Installing [e-mail]/DOS

Table 1: Typical 4-Board Arrangement

Board 4 Ports 13-16 DE00 (see Row 24)

Possible Jumper Settings

JP1 JP2 Segment and

Row Pos. 1 Pos. 2 Pos. 3 Pos. 1 Pos. 2 Pos. 3 Offset
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21

22
23
24

Closed Open Open Closed Closed Closed B000 (to B1FF)
Closed Open Open Closed Closed Open B200 (to B3FF)
Closed Open Open Closed Open Closed B400 (to B5FF)
Closed Open Open Closed Open Open B600 (to B7FF)
Closed Open Open Open Closed Closed B800 (to B9FF)
Closed Open Open Open Closed Open BA00 (to BBFF)
Closed Open Open Open Open Closed BC00 (to BDFF)
Closed Open Open Open Open Open BE00 (to BFFF)
Open Closed Closed Closed Closed Closed C000 (to C1FF)
Open Closed Closed Closed Closed Open C200 (to C3FF)
Open Closed Closed Closed Open Closed C400 (to C5FF)
Open Closed Closed Closed Open Open C600 (to C7FF)
Open Closed Closed Open Closed Closed C800 (to C9FF)
Open Closed Closed Open Closed Open CA00 (to CBFF)
Open Closed Closed Open Open Closed CC00 (to CDFF)
Open Closed Closed Open Open Open CE00 (to CFFF)
Open Closed Open Closed Closed Closed D000 (to D1FF)
Open Closed Open Closed Closed Open D200 (to D3FF)
Open Closed Open Closed Open Closed D400 (to D5FF)
Open Closed Open Closed Open Open D600 (to D7FF)
Open Closed Open Open Closed Closed

Open Closed Open Open Closed Open DA00 (to DBFF)
Open Closed Open Open Open Closed DC00 (to DDFF)
Open Closed Open Open Open Open DE00 (to DFFF)

D8001 (to D9FF)

Chapter 2: Installing Amanda Company Boards 19

1

Segment and offset usually selected by The Amanda Company for first Amanda
Company voice board for Norstar. When you buy your board from The Amanda
Company, this is its default setting.

Jumper Block for IRQ (JP3)

Each number represents an IRQ. For example, 2 represents IRQ 2. This
figure shows IRQ 7 as the selected IRQ. Be sure to select an interrupt
number that is not used by another board ( such as a modem or LAN card ) in
this PC.

Installing the Boards

Use the following procedure to install one or more Amanda Com pany voice
boards in PC slots.

To install the boards:

1. Turn your computer off.

2. Remove the computer’s cover.

3. Select an empty slot for each Amanda Company voice board and
remove the blanking brackets (cover plates) from the rear of the PC
chassis, corresponding to the chosen slot.

4. Insert each board gently into a slot and make sure that it is seated prop­erly by screwing the board bracket to the rear panel of the PC.

5. Replace the computer’s cover.

6. Attach the Norstar telephone extension lines to the RJ-11 connectors.

AUTION

C

: The Amanda Company voice board is to be used

only with Northern Telecom’s Norstar telephone

20 Installing [e-mail]/DOS

switching systems. You can permanently damage
the board by connecting the RJ-11 connectors to
any other telephone outlet.

7. Turn the computer back on.

8. From the C:> DOS prompt, follow the installation instructions in “Chap­ter 5: Installing Amanda Software”.

AUTION

C

: Use an electrostatic discharge-safe (ESD-safe) station while

configuring and installing your board. Otherwise, static dis­charge may damage your board.

Connecting the Ports

The next figure shows you the back of the computer for a four-port system
that uses one four-port voice board. Each board has four RJ-11 connectors
providing connection to four loop-start trunks or station line interfaces.

COM1

COM2

VGA Card

Modem

Voice Ports

1

2

3

4

Chapter 2: Installing Amanda Company Boards 21

The next figure sho ws how to co nnect t h e t el eph one sw it chi ng s ys tem t o the
voice ports on the computer.

Voice Ports

1

2

3

4

Telephone

Phone Switch

tline-R.cad

Connecting the Cables

The length of twisted pair cables connecting the telephone sets and Amanda
ports to the KSU should not exceed 250 ft. Increasing the length of the
cables can cause background noise.

22 Installing [e-mail]/DOS

Chapter 3: Programming Your KSU

Selecting a KSU

Amanda works with the following KSUs:

• 616 DR5 DS

• 824 DR5 DS

•CICS DR1

•MICS R1

For more details, see “KSU Support” on page 2.

Setting Up the KSU

Later in this chapter, you will find tables for each KSU type. Each tab le lists
the programming menu options on the left and the settings to be used with
Amanda on the right. This section explains why The Amanda Company
requires some of the settings that appear in the tables. Read this section as a
general overview; then configure the KSU using the tables.

For additional information on programm ing you r Norstar KSU, ref er to you r
Norstar Installer Guide or System Coordinator Guide or contact the installer
of your Norstar telephone system.

24 Installing [e-mail]/DOS

Startup Templates

Upon Startup, your Norstar KSU has four templates available: Square,
Centrex, Hybrid, and PBX. If you plan to have Amanda access outside lines
for paging, notification, fax, or other applications, setup will be simpler if
you choose the Hybrid or PBX template.

Ports

When you install Amanda you must select which Norstar station ports to
connect to the ports on the voice processing boards in your Amanda system.
Y ou sho uld not connect your Norstar system’ s Prime T elephon e port (usually
DN 221) to Amanda because Amanda will not know how to process calls
sent to this telephone port by the Norstar system itself. As a standard
practice, many installers choose the last gro up of 4, 8, 12, or 16 station ports
on the Norstar for the Amanda system.

You must configure all of the incoming lines that are to be answered by
Amanda to ring at the first of the Norstar station ports connected to Amanda.
The remaining ports connected to Amanda must not have ringin g enabled for
any lines. Each Norstar port must forward busy calls to the next port,
forming a hunt group. On ring-no-answer, calls should be forwarded to the
operator.

Each port must have:

• One intercom key

• Intercom as its prime line

• No paging features enabled

Each Norstar port connected to Amanda should have a name (such as
AMANDA) which will allow station set users to recognize calls from
Amanda.

Chapter 3: Programming Your KSU 25

Lines

Each incoming line (usually from the CO) to the Norstar KSU can have a
name. For example, on the 824, the default name for Line 1 is Line001.
None of the incoming lines can have the same name as any of the following:

• Another line. Line names must be unique.

• Any of the sets/telephones. The set names are copied into the mail­box Set Name fields by Autocreate. They can also be entered man­ually.

• A mailbox. A mailbox’s “name” is its number, which ranges from 0
to 99,999,999.

If you are using tenant services, read “Sharing Amanda” on page 121 for
more information about the line names used with tenant services.

Hands Free

For integration between the Norstar system and the Amanda system to work
properly , all of the station sets on the Norstar must be configured with Hands
Free Answerback set to Yes. This allows the Norstar to report correctly to
Amanda whether the call was actually answered by the intended party. In
addition, each of the station sets on the Norstar must be identified with a
unique set name.

Set Relocation

The Set Relocation feature must be disabled. This seemingly harmless
feature can cause unpredictable results for Amanda when it is enabled.

Dialing Filters

After Amanda is up and running, use the Norstar system’s Dialing filters to
restrict the station ports used by Amanda as tightly as possible. This
restriction (consistent with your call processing applications) prevents
possible long distance toll fraud.

26 Installing [e-mail]/DOS

DNs and the Hunt Group

Be aware that:

• All DNs connected to Amanda must be in consecutive order (fo r ex­ample, 41, 42, 43, and 44).

• Norstar must circular hunt for all DNs except the last o ne connected
to Amanda, which is dedicated to the Message Waiting Indicator
(MWI) and outcalling activity.

• The last port connected to Amanda should forward on busy to the
first port connected to Amanda.

Extensions

The KSU extensions that are connected to the Amanda Company voice
board for Norstar ports should be set up to receive the rings and not to
receive the indicator messages for external calls. This setting can be chan ged
from the system configuration menu of the KSU.

For extensions that will receive calls from external lines, you should select
Line Access and set Line Assignment to Ri n g Onl y. Each extension requires
that this setup be done for all external lines. When this setup is not done, the
voice mail application receives a loop drop event when the oper ator mak es a
supervised transfer to the voice mail system.

OTE

N

: Do not connect the first Norstar extension (usually exten-

sion 221 or 21—depending on your KSU) to voice mail.
This extension is the control set and, by default, handles
certain holds, parks, and so forth which may b e more appro­priately handled by a live attendant.

Ensuring Consistent Integration

Amanda must know the DNs of the extensions connecting her to the Norstar
system. If Amanda and Norstar are not set up in a consistent manner,
integration failures can result under light to moderate call traffic.

The tables instruct you to use the following approach: Amanda’s ports are
named on the Norstar KSU, for example, AMANDA1, AMANDA2, and so
on. Then you must create an Amanda mailbox for each of the DNs using its
proper Set Name.

Chapter 3: Programming Your KSU 27

Integration works because Amanda does both of the following:

• Looks up the Set Name to get the mailbox number

• Determines whether the DN is one of her own ports by checkin g the
configuration option smdi_base_port and the number of ports

This paragraph explains an alternative approach: Amanda’s ports are
numbers on the Norstar KSU. Amanda’s own ports are not included as
mailboxes. This is the simpler approach, but it is not in the tables because
installers commonly name voice mail ports on Norstar KSUs. When
Autocreate runs on a properly configured Amanda, mailboxes are not
created for Amanda’s own ports. Integration works because the calls arrive
with the required numeric identification. Using this app roach means that you
do not follow the tables exactly in the section on Names.

AUTION

C

: Mixing and matching from the two approaches

does not result in a working system.

Starting and Ending Programming

This document is designed to make programming a Norstar KSU for use
with [e-mail]/DOS as easy as possible. This section explains
how to start and stop a programming session, what templates to use, and
what settings to select. Use the key to understand why some settings are
underlined and italicized.

To start programming a Norstar KSU:

1. Press Rls, press Feature, dial **CONFIG (266344).

2. Dial the password. The default is CONFIG (266344). (The Norstar
installer may have changed it.)

3. The templates below show the soft key layout for various telephone
sets.

Use Heading or Left Arrow to move up the hierarchy of heading and
subheadings.

Use Show or Right Arrow to do either of the following:

• Move down the hierarchy of headings or subheadings

28 Installing [e-mail]/DOS

• Begin programming for a heading or subheading.
Use Next (Down Arrow) or Back (Up Arrow) to move to the next or

previous heading, subheading, or setting.

To end a programming session:

• Press Rls to end the session.

Using the Templates

These templates show yo u what button s on th e 7310 a nd 7 208 t elepho ne sets
to use while programming the MICS, CICS, 616, and 824.

7310 Tem p late: Program the 616, 824, MICS, and CICS R2.0

Norstar Programming Overlay

Heading

Back

Show

Next

7310 Template: Program the CICS R1.0

Chapter 3: Programming Your KSU 29

7208 Template: Program the 616

Copy
Yes

Backspace
No

Change
Remove

Add
Default

Heading
Retry

Show
<-- View -->

Back

Next
OK

M7208 Programming Overlay

30 Installing [e-mail]/DOS

Using the Programming Tables

This section contains a table for each of the Norstar KSUs that are
compatible with Amanda. Each table shows the programming menu for a
KSU and the settings required or suggested for efficient call management.

These settings are intended to be adjusted after the switch has been
completely configured and installed! They are intended for Full, Auto
Attendant configurations which include Out Calling Notification.

Use the following key to understand what settings are required, suggested, or
irrelevant to Amanda—according to current information.

Key to Settings

Underlined Text Settings that are critical for proper Amanda

operation. Enter them exactly as they appear
(except for the underlining).

Plain Text Settings that are recommended for proper

Amanda operation.

Italicized Text

Norstar switch programming changes may take as long as three minutes to
take effect. Please be patient!

Example settings that you might enter or a line
of the menu that might appear because of a set­ting you entered. For example, you might be
using 241-244 or 33-36 as the ports of a
four-port system. You might name a line pool
PoolA, or you might name a line 001 or 01.

Indicates that the setting requires your attention.
Where no setting is given, the setting is not

important to Amanda. Set it according to the
needs of your users or other system require­ments.

Chapter 3: Programming Your KSU 31

Modular ICS (MICS) Settings

MICS Programming Settings for Amanda

Menu

A. Configuration

. 1. Trk/Line Data
. . TCs on KSU
. . . TC1 on KSU
. . . TC2 on KSU

. . Show line:_1
(

. . . Trunk Data

. . . . Line001

. . . . Trunk mode Super

. . . . Ans mode

. . . . Dial mode Tone

. . . . Full AutoHold

. . . . LossPkg

. . . Line Data

. . . . Line type

. . . . Line grp

. . . . PrimeSet

. . . . Aux. Ringer

. . . . Auto privacy

001, 002, 003

1

Do this for each line to be accessed by Amanda.

2

A Line Pool must be built and assigned to Amanda. Use a letter from A-O.

, etc.)

General

2

PoolA

1st Port

Mid Ports Last Port

32 Installing [e-mail]/DOS

Modular ICS (MICS) Settings (continued)

MICS Programming Settings for Amanda

Menu

. 2. Line Access
. . Show set:_

. . . Line Assignment

. . . . Show line:_

. . . .

. . . .

. . . .

. . . ILG assignment
. . . Answer DNs
. . . LinePool access

. . . .

. . . Intercom keys 1 1 1
. . . Prime Line I/C I/C I/C
. 3. Routing

1
2
3
4

Line001
Line002
Line003

Line Pool A

This is the typical DN value for the first port of a 4-port Amanda.
These are the typical DN values associated with Amanda’s middle (second through next-t o-l ast) ports.
This is the typical DN value associated with Amanda’s last port (i.e. notification port).
Do this for each line to be answered by Amanda.

4

, etc. Ring Only Not assignd Not assignd

General

1st Port

1

241

Ring Only Not assignd Not assignd
Ring Only Not assignd Not assignd

N N Y

Mid Ports Last Port

242-243

2

244

3

Chapter 3: Programming Your KSU 33

Modular ICS (MICS) Settings (continued)

MICS Programming Settings for Amanda

Menu

. 4. Call Handling
. . Held reminder
. . Remind delay
. . DRT to prime
. . DRT delay

. . Trnsfr callbk
. . Park prefix

. . Park timeout
. . Camp timeout
. . Directd pickup
. . On hold

1

DRT to pri me c alls a re no t compatible with Amanda if the lines have names other than the Norsta r defau lt
names. Check with The Amanda Company for more details if you need t o set DRT to prime to Y.

2

This value must be higher than the num ber of rings Amanda waits for answer (forward delay) while super­vising a call transfer.

3

This value must be higher than the num ber of rings Amanda waits for answer (forward delay) while super­vising a call transfer.

General

1

N

2

x

3

x

1st Port

Mid Ports Last Port

34 Installing [e-mail]/DOS

Modular ICS (MICS) Settings (continued)

MICS Programming Settings for Amanda

Menu

. 5. Miscellaneous
. . Backgrnd music
. . Direct-dial #
. . DISA DN
. . Auto DN
. . Alarm set
. . CAP Assignment
. . Link time
. . Set relocation N
. . Host delay
. . Receiver volume
. . External code 9
. . Line pool codes

(typically 9, 8, or 7)
. . .
. . Installer pswd
. 6. System Data

Line Pool A

General

9

1st Port

Mid Ports Last Port

Chapter 3: Programming Your KSU 35

Modular ICS (MICS) Settings (continued)

MICS Programming Settings for Amanda

Menu

B. General admin

. 1. Sys speed dial
. 2. Names
. . Set names
. . . Show set:_

. . . . Name

. . Line names
. 3. Time and Date
. 4. Direct-Dial
. 5. Capabilities
. . Dialing filters
. . Rem access pkgs
. . Set abilities
. . . Show set:_

. . . . Set filters

. . . . Line/set filters

. . . . Set lock

. . . . Full handsfree Y Y Y

. . . . Auto handsfree Y Y Y

. . . . HF answerback

. . . . Pickup group

General

1st Port

1

241

AMANDA1

241 242-243 244

Mid Ports Last Port

242-243

4

AMANDnn AMANDnn

2

244

3

1

This is the recommended DN value for the first port of a 4-port Amanda.

2

These are the recommended DN values asso ciated with Amanda’s middle (second through next-to-last)
ports.

3

This is the recommended DN value associated with Amanda’s last port (i.e. notification port).

4

Be sure to add a mailbox in Amanda for each Aman da port, using this name as the Set Name.

36 Installing [e-mail]/DOS

Modular ICS (MICS) Settings (continued)

MICS Programming Settings for Amanda

Menu

. . . . Paging

. . . . Page zone

. . . . Aux. Ringer

. . . . Direct-dial

. . . . Fwd on busy

. . . . . Forward to Next (

. . . . Fwd no answer

. . . . . Forward to

. . . . . Forward delay

. . . . Allow redirect

. . . . Redirect ring

. . . . Hotline

. . . . Priority call

. . Line abilities
. . . Line filters
. . . Remote filters
. . . Remote pkg
. . COS passwords
. 6. Service Modes
. 7. Passwords
. 8. Log Defaults
. 9. Call Services

C. Set Copy
D. Maintenance

General

1st Port

Prime2 (

242

)

221

Mid Ports Last Port

1

Next

221

Prime (

)

) Prime (

First (

241

221

)

)

1

The next-to-the-last port should NOT forward to the last (notificatio n) po rt.

2

The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the
event of a Norstar or Amanda port malfunction.

Chapter 3: Programming Your KSU 37

The following table is for Compact ICS, both versions R1.0 and R2.0.
Where these two version differ, the menu item is labeled as R1.0 Only or
R2.0 Only.

Compact ICS (CICS)

CICS Programming Settings for Amanda

Menu

Terminals&Sets

. Show set:_
. . Line Access

. . . Line Assignment

. . . . Show line:_

. . . .

. . . .

. . . .

. . . LinePool access

. . . .

. . . Prime Line I/C I/C I/C
. . . Intercom keys 1 1 1
. . . Answer DNs
. . . ILG assignment

1
2
3
4

Line001
Line002
Line003

Line Pool A

This is the typical DN value for the first port of a 4-port Amanda.
These are the typical DN values associated with Amanda’s middle (second through next-to-last) ports.
This is the typical DN value associated with Amanda’s last port (i.e. notification port).
Do this for each line to be accessed by Amanda.

4

, etc. Ring Only Unassigned Unassigned

General

1st Port

1

33

Ring Only Unassigned Unassigned
Ring Only Unassigned Unassigned

N N Y

Mid Ports Last Port

2

34-35

36

3

38 Installing [e-mail]/DOS

Compact ICS (CICS) (continued)

CICS Programming Settings for Amanda

Menu

. . Capabilities
. . . Fwd no answer

. . . . Fwd to

. . . . Forward delay

. . . Fwd on busy

. . . . Fwd to Next

. . . DND on Busy N N N
. . . Handsfree Auto Auto Auto
. . . HF answerback
. . . Pickup grp
. . . Page zone
. . . Paging
. . . D-Dial
. . . Priority call
. . . Hotline
. . . Set lock
. . . Aux. Ringer
. . . Allow redirect
. . . Redirect ring
. . . ATA ans timer

1

The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the
event of a Norstar or Ama nda port malfunction.

2

The next-to-the-last port should NOT forward to the last (notification) port.

General

1st Port

1

Prime

Mid Ports Last Port

Prime Prime

Next

2

First

Chapter 3: Programming Your KSU 39

Compact ICS (CICS) (continued)

CICS Programming Settings for Amanda

Menu

. . Name AMANDA1
. . User preferences
. . Restrictions
. . Telco features
. . . CLASS assignmnt

. . . . Show line:_

. . . . . Caller ID set N

. . . . . Call log set

. . . . . Extl VMsg set

. . . 1stDisplay
. . . Log space

Lines

. Show line:_
. . Trunk/Line Data
. . . Trunk type
. . . Line type
. . . Dial mode Tone
. . . PrimeSet
. . . Auto privacy
. . . Trunk mode Super
. . . Ans mode
. . . Line grp
. . . Aux. Ringer

1

Be sure to add a mailbox in Amanda for each Amanda port, using this name as the Set Name.

2

Do this for each line to be accessed by Amanda.

3

Do this for each line to be accessed by Amanda.

3

2

General

PoolA

1st Port

1

Mid Ports Last Port

AMANDnn AMANDnn

40 Installing [e-mail]/DOS

Compact ICS (CICS) (continued)

CICS Programming Settings for Amanda

Menu

. . . Full AutoHold
. . . LossPkg
. . Name
. . Restrictions
. . Telco features

Services
Sys speed dial
Passwords
Time&Date
System prgrming

. Change DNs
. Featr settings
. . Backgrnd music
. . On hold
. . Receiver volume
. . Camp timeout
. . Park timeout
. . Park mode (R2.0 Only)
. . Trnsfr callbk

. . DRT to prime
. . DRT delay

. . Held reminder

1

This value must be higher than the number of rings Amanda waits for answer (forw ar d delay) while super­vising a call transfer.

2

DRT t o p rime cal ls ar e n ot com patible with Ama nda if th e lin e s ha ve na mes oth er th an th e No rst ar de fault
names. Check with The Amanda Company for more de tails if you need to set DRT to prime to Y.

3

This value must be higher than the number of rings Amanda waits for answer (forw ar d delay) while super­vising a call transfer.

General

1

x

2

N

3

x

1st Port

Mid Ports Last Port

Chapter 3: Programming Your KSU 41

Compact ICS (CICS) (continued)

CICS Programming Settings for Amanda

Menu

. . Remind delay (R2.0 Only)
. . Directd pickup
. . Page tone
. . Page Timeout
. . Daylight time
. . Call log space
. . Host delay
. . Link time
. . AlarmSet
. . Set relocation N
. Direct-dial
. CAP assignment
. Access codes
. . Line pool codes

(typically 9, 8, or 7)
. . .

(letter from A-O)
. . Park prefix
. . Extrnl code 9
. . Direct-dial
. . Auto DN
. . DISA DN

Line pool A

General

9

1st Port

Mid Ports Last Port

42 Installing [e-mail]/DOS

Compact ICS (CICS) (continued)

CICS Programming Settings for Amanda

Menu

. Auto Attendant OFF
. Remote access
. Rec’d # length
. DN length

Telco features
Software Keys
Hardware
Maintenance

General

1st Port

Mid Ports Last Port

Chapter 3: Programming Your KSU 43

Modular DR5 (824)

Modular DR5 (824) Settings for Amanda

Programming Menu

A. Configuration

. 1. Trk/Line Data
. . Show line:_

. . . .

. . . .

. . . .

. . . Trunk Data

. . . .

. . . . Trunk mode Super

. . . . Ans mode

. . . . Dial mode Tone

. . . . Full AutoHold

. . . Line Data

. . . . Line type

. . . . Prime set

. . . . Aux. Ringer

. . . . Auto privacy

1

Do this for each line to be accessed by Amanda.

2

A Line Pool must be built and assigned to Amanda. Use a letter from A-O.

1

Line001
Line002
Line003

Line001

, etc.

General

2

PoolA

1st Port

Mid Ports Last Port

44 Installing [e-mail]/DOS

Modular DR5 (824) (continued)

Modular DR5 (824) Settings for Amanda

Programming Menu

General

1st Port

Mid Ports Last Port

. 2. Line Access
. . Show set:_

. . . Line Assignment

241

All

1

4

242-243

None None

2

244

3

. . . Answer DNs
. . . Ringing Ring No Ring No Ring
. . . Line pool access

. . . .

Line Pool A

N N Y
. . . Intercom keys 1 1 1
. . . Prime Line I/C I/C I/C
. 3. Call Handling
. . Held reminder

5

. . DRT to prime
. . DRT delay

. . Trnsfr callbk

N

6

x

7

x
. . Park prefix
. . Park timeout
. . Camp timeout
. . Directd pickup
. . On hold

1

This is the typical DN value for the first port of a 4-port Amanda.

2

These are the typical DN values associated with Amanda’s middle (second through next-t o-l ast) ports.

3

This is the typical DN value associated with Amanda’s last port (i.e. notification port).

4

ADD all lines to be answered by Amanda.

5

DRT to p rim e calls a re no t c omp at ibl e wit h Amand a if th e l ines ha v e na m es other than the Norstar default
names. Check with The Amanda Company for more details if you need to set DRT to prime to Y.

6

This value must be higher than the number of rings Amanda waits for answer (forward delay) while super­vising a call tra n s f e r.

7

This value must be higher than the number of rings Amanda waits for answer (forward delay) while super­vising a call tra n s f e r.

Chapter 3: Programming Your KSU 45

Modular DR5 (824) (continued)

Modular DR5 (824) Settings for Amanda

Programming Menu

. 4. Miscellaneous
. . Backgrnd music
. . Direct-dial #
. . DISA DN
. . Auto DN
. . Alarm set
. . CAP Assignment
. . Link time
. . Set relocation N
. . Host delay
. . Supervision
. . External code 9
. . Line pool codes
. . .
. . Installer pswd
. 5. System Data

Line pool A

General

9

1st Port

Mid Ports Last Port

46 Installing [e-mail]/DOS

Modular DR5 (824) (continued)

Modular DR5 (824) Settings for Amanda

, etc.

General

1st Port

1

241

AMANDA1

241 242-243 244

Programming Menu

B. General admin

. 1. Sys speed dial
. 2. Names
. . Set names
. . . Show set:_

. . . .

. . Line names
. 3. Time and date
. 4. Direct-Dial
. 5. Capabilities
. . Dialing filters
. . Rem access pkgs
. . Set abilities
. . . Show set:_

. . . . Set filters

. . . . Line/set filters

. . . . Set lock

. . . . Full handsfree

. . . . Auto handsfree Y Y Y

. . . . HF answerback

. . . . Pickup group

241, 242, 243

Mid Ports Last Port

242-243

4

AMANDnn AMANDnn

2

244

3

1

This is the typical DN value for the first port of a 4-port Amanda.

2

These are the typical DN values associated with Amanda’s middle (second through next-t o-l ast) ports.

3

This is the typical DN value associated with Amanda’s last port (i.e. notification port).

4

Be sure to add a mailbox in Amanda for each Amanda port, using this name as t he Set Name.

Chapter 3: Programming Your KSU 47

Modular DR5 (824) (continued)

Modular DR5 (824) Settings for Amanda

Programming Menu

. . . . Paging

. . . . Page zone

. . . . Aux. Ringer

. . . . Direct-dial

. . . . Forward on busy

. . . . . Forward to Next

. . . . Forward no answer

. . . . . Forward to

. . . . . Forward delay

. . . . Allow redirect

. . . . Redirect ring

. . . . Hotline

. . . . Priority call

. . Line abilities
. . COS passwords
. 6. Service Modes
. 7. Passwords
. 8. Log Defaults
. 9. Call Services

C. Set Copy
D. Maintenance

General

1st Port

Prime

(242)

(221)

Mid Ports Last Port

1

Next

2

Prime

(221)

241

Prime

(221)

1

The next-to-the-last port should NOT forward to the last (notification) port.

2

The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the
event of a Norstar or Amanda port malfunc tion.

48 Installing [e-mail]/DOS

Compact DR5 (616)

Compact DR5 (616) Settings for Amanda

Programming Menu

General

1

st

Port

A. Configuration

. 1. Trk/Line Data
. . Show line:_

1

. . . Trunk Data

. . . . Trunk mode

. . . . Dial mode Tone

. . . . Full AutoHold

. . . Line Data

. . . . Line type

PoolA

2

. . . . Prime set

. . . . Aux. Ringer

. . . . Auto privacy

. 2. Line Access
. . Show set:_

. . . Line Assignment

33

All

3

6

. . . Answer DNs

1

Do this for each line to be accesse d by Amanda.

2

A Line Pool must be built and assigned to Amanda. Use a letter from A-C.

3

This is a typical value for a 4-port Amanda and a Norstar with no expansion cart r idge. If you have an
expanded CICS, the last four ports ar e 41 through 44.

4

These are the typical DN values associated with Amanda’s middle (second through next-t o-l ast) ports.

5

This is the typical DN value associated with Amanda’s last port (i.e. notification port).

6

ADD all lines to be answered by Amanda.

Mid Ports Last Port

4

34-35

None None

36

5

Chapter 3: Programming Your KSU 49

Compact DR5 (616) (continued)

Compact DR5 (616) Settings for Amanda

Programming Menu

. . . Ringing

. . . .

. . . .

. . . Line pool access

. . . .

. . . Intercom keys 1 1 1
. . . Prime line I/C I/C I/C
. 3. Call Handling
. . Held reminder
. . DRT to prime
. . DRT delay

. . Trnsfr callbk
. . Park prefix

. . Park timeout
. . Camp timeout
. . Directd pickup
. . On hold
. 4. Miscellaneous
. . Backgrnd music
. . Direct-dial #

1

2

3

4

Line01
Line02

Line Pool A

For a tenant service, Amanda’s integration patterns require three digits in the name for each line. For exam­ple, Line01 might be renamed Line0 01 or Line888, with mailbox 1 or mailbox 888 as the Company Greet­ing mailbox for that line. For more information, see

DRT to pri me c alls a re no t compatible with Amanda if the lines have names other than the Norsta r defau lt
names. Check with The Amanda Company for more details if you need t o set DRT to prime to Y.

This value must be higher than the num ber of rings Amanda waits for answer (forward delay) while super­vising a call transfer.

This value must be higher than the num ber of rings Amanda waits for answer (forward delay) while super­vising a call transfer.

1

, etc. Ring No Ring No Ring

General

2

N

3

x

4

x

st

Port

1

Ring No Ring No Ring

N N Y

“Sharing Amanda” on page 121

Mid Ports Last Port

.

50 Installing [e-mail]/DOS

Compact DR5 (616) (continued)

Compact DR5 (616) Settings for Amanda

Programming Menu

. . Link time
. . Set relocation N
. . Host delay
. . Supervision
. . External code 9
. . Line pool codes
. . . Line Pool A 9
. . Installer pswd
. 5. System Data
. . Individual DNs
. . . Old DN
. . . New DN

B. General admin

. 1. Sys speed dial
. 2. Names
. . Set names
. . . Show set:_

. . . .

. . Line names

33, 34, 35

3

, etc.

General

21

1

36

st

Port

1

33 34-35 36

AMANDA1

Mid Ports Last Port

2

AMANDnn AMANDnn

1

This is Amanda’s notification port.

2

Be sure to add a mailbox in Amanda for each Amanda port, using this name as t he Set Name.

3

For a tenant service (in which different lin es are answered by different companies or departments, each of
which has its own Company Greeting), use this feature to change line names such as Line01 to something
like Line001 or Line888. For a tenant service, Amanda’s integra ti on patterns require three digits i n the
name for each line. For example, If Line01 is renamed Line8 88, then mailbox 888 must be the Company
Greeting mailbo x for the co rr esponding company or departme nt . F or mo r e inf ormation, see

Amanda” on page 121

.

“Sharing

Chapter 3: Programming Your KSU 51

Compact DR5 (616) (continued)

Compact DR5 (616) Settings for Amanda

Programming Menu

. 3. Time and date
. 4. Direct-Dial
. 5. Capabilities
. . Dialing filters
. . Set abilities
. . . Show set:_

. . . . Set filter

. . . . Line/set filters

. . . . Set lock

. . . . Full handsfree

. . . . Auto handsfree Y Y Y

. . . . HF answerback

. . . . Pickup group

. . . . Paging

. . . . Page zone

. . . . Aux. ringer

. . . . Direct-dial

. . . . Forward on busy

. . . . . Forward to Next (34)

. . . . Forward no answer

. . . . . Forward to

. . . . . Forward delay

1

The next-to-the-last port should NOT forward to the last (notification) port.

2

The Amanda Company recommends sending these calls to the Norstar Prime Set (live attendant) in the
event of a Norstar or Amanda port malfunc tion.

General

st

Port

1

33 34-35 36

Prime (21)

Mid Ports Last Port

1

Next

2

Prime Prime

First (33)

52 Installing [e-mail]/DOS

Compact DR5 (616) (continued)

Compact DR5 (616) Settings for Amanda

Programming Menu

. . . . Allow redirect

. . . . Redirect ring

. . . . Receive tones

. . . . Hotline

. . . . Priority call

. . Line abilities
. . . Line filters
. . COS passwords
. 6. Service Modes
. 7. Passwords
. 8. Log Defaults
. 9. Call Services

C. Set Copy
D. System Version

General

1

st

Port

Mid Ports Last Port

Chapter 4: Other Cards and Devices

Installing a LAN Card

To use Amanda as a voice server, you must install a LAN card, also called a
network interface card (NIC). The card must be NE2000 compatible.

If you have any problems with the installation and you purchased the LAN
card from The Amanda Company, please contact Customer Service.

To install a LAN card:

1. Configure the card.
If you purchased your LAN card from The Amanda Company, it is pre-

configured for IRQ 10, I/O address 340H, and is to be used with
unshielded twisted pair (UTP) cable. These are the default settings.

If you purchase another LAN card, use this IRQ and address. Follow
that LAN card’s instructions for installation.

OTE

N

: When addressing the LAN card, do not use the area set

aside for Amanda Company board s for Norstar. See “Chap­ter 2: Installing Amanda Company Boards” for mo re infor­mation.

2. If this is a new installation, go to step 3. Otherwise, shut down Amanda
and turn off the computer:

a. Press Alt+S (if Amanda is running as a standalone) or s (if

Amanda is running as a voice server).

54 Installing [e-mail]/DOS

b. Type in the password. (The default is AMandA with only the

first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
f. When you reach the DOS prompt

puter off.

2. Remove the computer cover and locate an available slot.

3. Remove the back slot cover and install the LAN card. If there is a rear
card guide, slide the end of the LAN card into it properly.

C:\AMANDA>

, turn the com-

C

4. Connect the LAN card to the rest of the network.

5. Reassemble the computer and restart it by turning the power switch on.

Using a UPS

The Amanda Company strongly recommends the installation of an
uninterrupted power supply (UPS) with every Amanda system. It provides
clean power to Amanda and keeps the pr obab ility of a computer lockup (and
the resulting loss of data or even loss of the system) as low as possible.

According to some reports, power problems are the primary reason why
computers lose data (45.3%). The next closest cause is storm damage at

9.4%. (Human error and sabotage rank eighth with 3.2%.)

According to a Bell Laboratories study entitled “The Quality of US
Commercial AC Power,” the main categories of AC power irregularities
across the nation are sags (or brownouts), power surges, blackouts, and

AUTION

: When installing your LAN card, you must be careful

about electrostatic discharges (ESD). Use an ESD-safe
environment, a wrist guard, and s o on. Otherwise, s tat­ic discharge may damage your card.

The Amanda Voice Server sends an d receives NetBEUI commands, and
can be part of any network that supports NetBIOS over NetBEUI.

Chapter 4: Other Cards and Devices 55

overvoltages. The best solution is a UPS, which can handle 99.3% of these
power problems.

A UPS is a special type of AC power line conditioner. When compared to
the other devices available, such as surge suppressors, filters, isolation
transformers, tap changing regulators, and voltage regulating transformers,
the UPS is rated highest by Bell Laboratories and is relatively inexpensive.

The cost of installing a UPS is nominal when compared to the cost of
repairing a damaged Amanda system or compared to the loss of confidence
from callers and internal Amanda users.

For more information about what causes power irregularities and what
damage they can do to Amanda, call to be faxed Technical Note 10, “The
Importance of a UPS.”

56 Installing [e-mail]/DOS

Chapter 5: Installing Amanda Software

Running the Installation Program

Install Amanda software only after you have:

• Installed the voice boards.

• Installed a LAN card. Th is applies only if you are installin g Amanda
as a voice server.

Follow the installation checklist in “Chapter 2: Installing Amanda Company
Boards” to configure the voice boards you use.

To start the Amanda installation program:

1. Insert the disk labeled “[e-mail]/DOS, Installation Disk 1
of 5” into a floppy disk drive.

2. From the DOS prompt C:\>, type the command:

A:\INSTALL

(If the disk is in drive B:, use B:\INSTALL B:.)
Then press Enter.

58 Installing [e-mail]/DOS

You see a screen similar to the following:

Correct operation of an Amanda Call Processing system depends on accurate
time and date settings in the computer. To assure correct operation,
please verify these now. Here are the present time and date:

Current time is 3:13:04.99p
Current date is Tue 01-14-1997

Are these values correct[N,Y]?

3. Type Y for Yes or N for No.
If you type Y, proceed to step 4.
If you type N, you are p rompt ed for a new dat e and t ime, si milar to what

is shown below.
a. Type a new date then press Enter or just press Enter to keep the

current date.

b. Type a new time then press Enter or just pres s Enter to keep the

current time.

Please correct the Time and/or Date now.

Current date is Tue 01-14-1997
Enter new date (mm-dd-yy): 01-14-97
Current time is 3:14:36.11p
Enter new time:

Chapter 5: Installing Amanda Software 59

Information similar to the following appears on the screen.

This program installs or un-installs [e-mail]/DOS

Version 7.xx Revision X on your computer system.

You may press the [Esc] key at any time to stop
the installation.

PLEASE NOTE: This installation stores backup copies of any files
that it overwrites on your hard disk. If after
installing you wish to revert to your previous
system, run this install program again and select
the "Un-install ..." option.

Press [Esc] to quit, any other key to continue ...

4. Press any key on the keyboard to continue.
An installation, reinstallation, or an update menu appears.

60 Installing [e-mail]/DOS

INSTALLATION MENU

Select the type of installation that you want to be performed.
Use the arrow keys to make a selection; then press Enter.

Install [e-mail]/DOS Version 7.xx Revision X
Test the configuration of this system only
Exit this installation program now

REINSTALLATION MENU

[e-mail]/DOS Version 7.xx Revision X is already
installed on this machine.

Select the action that you want to be performed.
Use the arrow keys to make a selection; then press Enter.

Re-install [e-mail]/DOS Version 7.xx Revision X
Un-install the existing [e-mail]/DOS 7.xx Revision X system
Test configuration of this machine only
Exit this installation program now

Chapter 5: Installing Amanda Software 61

UPDATE MENU

[e-mail]/DOS Version 7.xx Revision X using BI-NTEL
style boards appears to be installed on this machine.

Select the type of installation that you want to be performed.
Use the arrow keys to make a selection; then press Enter.

Update existing [e-mail]/DOS 7.xx Rev. X
Test configuration of this machine only
Exit this installation program now

5. In any case, select the first option on the menu then press Enter.

6. The next screen as ks whether you ar e installing Amanda as a stan dalone
system or as a voice server.

[e-mail]/DOS can be installed as a networked Voice Server,
integrated with a local area network (LAN), or as a stand-alone system.
If you elect the Voice Server installation, you must have a properly set
NE2000 compatible Ethernet LAN adaptor installed in this machine prior to
installing this software.

[If you install the LAN adaptor, it MUST be set for IRQ 10 and I/O
address 340, AND you MUST have your MS WORKGROUP ADD-ON FOR DOS disk]

Select the type of configuration that you want to be performed.
Use the arrow keys to make a selection; then press Enter.

No LAN card. Configure Stand-alone system.
The LAN card is installed. Configure Voice Server system.
Exit. I need to install the LAN card first.

62 Installing [e-mail]/DOS

If you plan to use Amanda client software to configure Amanda and
allow users to access messages from their computers as well as their
telephones, you need to install Amanda as a voice server, select the sec­ond option “The LAN card is installed. Configure Voice Server system. ”
Before installing this software, you must have:

• A NE2000-compatible Ethernet LAN adapter properly installed in
this computer

• Your MS Workgroup Add-on for DOS disk at hand

If you plan to configure Amanda from this computer and allow users to
access messages only from their telephones, select the first option “No
LAN card. Configure Stand-alone system.”

7. The next few screens display information about your computer and the
installation. Follow the directions on the screen.

If everything is OK, the installation can continue. Otherwise, the instal­lation stop s.

The first screen of the following examp les appear s only fo r n ew ins talla­tions. If you are installing Amanda as a standa lone system, some scr eens
will have less information than the examples.

Since this is a new installation, a new CONFIG.SYS file will be
created; you do not need to take any action yourself.

Press [Esc] to quit, any other key to continue ...

Chapter 5: Installing Amanda Software 63

Checking your computer for the proper components and conflicts . . .

Verifying computer processor type . . . OK

Verifying the video adaptor type . . . . OK

Verifying total amount of memory . . . . OK

Verifying total conventional memory. . . OK
Verifying operating system version . . . OK
Verifying sufficient free disk space . . OK

Press [Esc] to quit, any other key to continue ...

Please note that you have the following additional components . . .

Serial port COM1 at address : 1016
Serial port COM2 at address : 760
Serial port COM3 at address : 744
Parallel port LPT1 at address: 888
Video Adaptor Card type : VGA (Video Graphics Array)
Video Monitor Display type : Color
Available disk space : 176295936

Press [Esc] to quit, any other key to continue ...

64 Installing [e-mail]/DOS

Your original installation of [e-mail]/DOS 7.xx Revision X
is nearly finished.

The system will next reboot and the initial memory configuration
will begin.

Next, the network portion of the Voice Server will be installed.

Finally, since this is a new installation, the SETUP program will
run automatically to create a configuration file with all default
values for you. Last, the system will reboot again and Amanda
will be started.

REMOVE INSTALLATION "DISK 5 of 5" FROM DISK DRIVE.

Press any key to continue ...

If the installation proceeds, you will be asked to insert each of the five
installation disks into your floppy disk drive in order.

If you selected a networked Voice Server installation, you will also be
asked to install the MS-NETWORK files required to connect your
[e-mail]/DOS Voice Server to the network. You will be
asked to remove the disk labeled “Microsoft Workgroup Add-On for
MS-DOS, Disk 1 - Setup” from its sealed envelope and insert it in your
floppy disk drive.

Opening the sealed envelope indicates your acceptance o f the Microsoft
software license terms shown on the inside cover of the User’s Guide for
Microsoft WORKGROUP ADD-ON MS-DOS included in your package.

During the installation process, your computer will reboot once or twice.

8. Follow the directions on the screens. Eventually, a screen informs you
that “ This completes the installation….”

OTE

N

: If this is an upgrade or a reinstallation, the installation pro-

gram does not update your existing CONFIG.SYS file.
However, it suggests that you change your CONFIG.SYS

Chapter 5: Installing Amanda Software 65

to work better with Amanda.
It recommends that you reset the DOS environment mem­ory size to an amount ba sed on the inf ormation yo u provi d­ed about ports during the installation.
For example, if the pro gram s ugg est s a setting of 346, you
should add or change the /E parameter in your SHELL
statement. It might look like the following:

SHELL=C:\COMMAND.COM /E:346 /P

The installation program also suggests that you remove the
EMS memory limit allocated for your m emory manager (if
that manager is EMM386.EXE).
For example, suppose the DEVICE statement for
EMM386.EXE is similar to the following:

DEVICE=C:\DOS\EMM386.EXE 272 …

You remove the 272. The EMS memory limit is the only
solitary number in the DEVICE statement.

9. Set up Amanda to work with your telephone switching system and
according to your voice mail preferences.

See “Chapter 6: Defining Tone Patterns” to define tone patterns and
“Chapter 8: Configuring Amanda” to set Amanda’s configuration
options.

Updating Amanda

If you are upgrading Amanda software, the installation screens are
somewhat different from the new installation described above. Follow the
directions on the screen, and the installation process should go smoothly.

If the installation program recommends changes to your CONFIG.SYS file,
you need to make these changes yourself. The installat ion prog ram does
NOT create a new CONFIG.SYS file for you because commands you add ed
or changed to run your system could be replaced.

If you installed Amanda as a standalone only, change C:\CONFIG.SYS, the
CONFIG.SYS file in the root directory.

66 Installing [e-mail]/DOS

If you installed Amanda as a voice server, make the recommended changes
to both C:\AMANDA\DOSMODE\CONFIG.SYS and
C:\AMANDA\NETMODE\CONFIG.SYS. Depending on the mode in which
you run Amanda, the CONFIG.SYS file (and other files) are copied to the
root directory (C:\) from either C:\AMANDA\DOSMODE or
C:\AMANDA\NETMODE. Changing the CONFIG.SYS in the root
directory only is like not changing the file at all because it will be replaced
every time you start Amanda.

Chapter 6: Defining Tone Patterns

Using Tone Files

To work in a variety of telephone environments, Amanda must detect the
tones that indicate line conditio ns, such as bus y, reorder, or hang-up . Havi ng
fixed configurations for all possible environments would be impossible. So,
the voice board must be programmed to detect the tones for your system.
Amanda comes with tone files that work with most Norstar KSUs.

This chapter explains how to program a Amanda Company voice board to
understand those tones only if your system is not working correctly. Use the
KSU with Amanda to find out. Use Setup (and SmartCall, the utility for
defining tones) only if necessary.

Amanda Company voice boards for Norstar require two files, one for the
Global Tone Detection (GTD) tones and one for Call Progress Monitoring
(CPM) tones . These files must be named 1001.GTD and 1001.CPM.

GTD tones let Amanda know that a call er has hung up after an inbound call.
A central office (CO) line usually returns a dial tone, and a PBX or KSU
usually returns a reorder (or fast busy) tone. If you program these tones as
GTD tones, the hang-up can easily be detected.

Call Progress Monitoring (CPM) tones let Amanda know the status of the
outbound calls that she monitors. Amanda monitors their progress to
determine their outcome. You usually program several CPM tones. For
example, the line might be busy, the operator might intercept the call, or a
fax tone might be generated.

68 Installing [e-mail]/DOS

In general, GTD tones are detected while messages are being played or
recorded and during the collection of DTMF digits. CPM tones are detected
only during the progress analysis of an outbound call.

Defining Tones with SmartCall

The Setup utility runs another utility, named Diag, to “learn” the tone
patterns for ringing, busy, hang-up, and reorder (also called fast busy).
However, Diag provides a lot more functionality that just tone definitions.
The only part of Diag in which you are currently interested is the Scan Ctrl
option on the SmartCall menu.

Before running the Diag utility, you should satisfy the following
requirements:

• Verify that the extension to which that port is connected is not in any
hunt group, and does not have any call forwarding programmed.

• Define a non-Amanda extension that has a telephone connected, is
not forwarded, and will not be answered. This becomes your Ring
No Answer (RNA) test station.

To run Setup and Diag:

1. If Amanda is r unning, shu t down the Ama nda system:
a. Press Alt+S (if Amanda is running as a standalone) or s (if

Amanda is running as a voice server).

b. Type in the password. (The default is AMandA with only the

first two and the last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).

2. Change to the AMANDA directory—unless you are there already. At
the DOS prompt, type:

CD C:\AMANDA

Then press Enter.

Chapter 6: Defining Tone Patterns 69

3. Now that the DOS prompt reads C:\AMANDA, type:

SETUP

Then press Enter.
The Amanda Configuration Utility menu appears.

4. From the Configuration Utility menu, press 2 to select Telephone Sys­tem Tone Patterns.

The Diag main screen appears.

Diag Main Screen with SmartCall Menu Selected

5. Press Right Arrow three times to select the SmartCall menu.

6. Press Down Arrow twice to select Scan Ctrl from the menu. Then press
Enter.

70 Installing [e-mail]/DOS

The Scan Control screen appears.

Scan Control Screen

To provide the CPM and GTD file names and set options that control
how the tones are learned:

1. Replace the CPM filename (TONE) with 1001 then press Enter.

2. Replace the GTD filename (TONE again) with 1001 then press Enter.

3. You might want to reset some of the other options:
TELCO

Rounding

Controls whether tone frequencies are rounded.
Use NO to use the actual ton e frequen cies f ound d ur-

ing the SmartCall scan.
Use YES to round the frequenc ies to the nearest TEL-

CO frequency boundary.
If there might be a large variation or error in the fre-

quency being learned, perh aps d ue to an unreg ulated
CO environment, use YES. Otherwise, always use
NO.

Scan To and
Scan From

Control the frequency range over which SmartCall
monitors for tones. The frequency range of the tele­phone port is 300Hz to 3300Hz. To scan this range
would take several seconds. However, most CPM
and GTD tones are in the range 300Hz - 1000Hz, the
default range, which takes much less time to scan.
Expand the range if:

• The frequency of the tone is known to be or sus­pected to be greater than 1000Hz

• The scan produces no tone frequency

Chapter 6: Defining Tone Patterns 71

Step Size Determines the size of the frequency step SmartCall

uses when scanning the defined range. Currently
fixed at 10Hz to provide a hi gh resolution of frequen­cies.

Cadence Dev Defines the percent of deviation to be used f or the pa-

rameters, such as 1

st

On Time Deviation and 1st Off
Time Deviation, when SmartCall creates the tone
definition for the tone being learned.

Min Rep Sets the number of repetitions of a tone’s cadence to

be detected before the SmartCall learn process can
terminate. Specifying a higher number of repetitions
gives greater accuracy in determining On and Off
times, but it requires a much longer learn time.

4. After setting all the necessary options, press F2 to save your choices.

5. Press Esc to return to the Diag main screen.

OTE

N

: Amanda will not run properly without the 1001.CPM and

1001.GTD files. These files must be in the C:\AMAN­DA\PBX.DB directory. If you run Diag from C:\PLAT­FORM, instead of from the Setup utility, it cannot find the

1001.CPM or 1001.GTD files and creates new ones in
C:\PLATFORM. It is best to always run Diag from Setup.

72 Installing [e-mail]/DOS

To learn CPM or GTD tones:

1. From the SmartCall menu, select Define CPM or Define GTD. Then
press Enter.

The Call Progress Definition or the Global Tone Definition screen
appears.

Call Progres s Definition Scre en

2. Press Page Down or Page Up until you locate a page for the tone.

3. Press F3 to learn the tone.
The SmartCall frequency and cadence screen appea rs on top of th e main

screen.

Chapter 6: Defining Tone Patterns 73

SmartCall Screen

4. Depending on the type of tone, you will either:

• Just press Enter.

• T ype a telephone num ber in the Number field in the upper right cor­ner of the SmartCall screen then press Enter.

outdial code Type the outside line access and telephone num-

bers for a connection to test for tone patterns
(such as the time or weather number). For exam­ple:

9,5551111

Then press Enter.

reorder code Type any dial code that generates a reorder tone

pattern on the telephone switching system. Typi­cally, invalid extension numbers work well, for
example, 555 generally works. If not, try 444 or
777 or any number that gen erates a fast bus y tone
pattern.

Then press Enter.

74 Installing [e-mail]/DOS

RNA station
number

Type a non-Amanda extension that has a tele­phone connected and is not answered. If voice­announce or call-announce is enabled, remember
to enter the extension plus the additional digit or
digits that force the extension to ring. For exam­ple, if the RNA test station is 112, type:

1121-

Then press Enter

The scan starts and SmartCall updates the frequency bar graph and the
cadence squarewave at the bottom of the SmartCall screen. The current
scan frequency value appears in the Scan Freq field and the energy mag­nitude detected at this frequency appears in the Data field.

OTE

N

: The data value is a relative energy indicator. Do not

use it as an actual signal strength measurement.

When SmartCall detects a tone, it beeps as long as the tone is present
(On Time). This might give you a “feeling” for the cadence and approx­imate durations and help you select the best result when the scan pro­duces more than one result.

As the scan terminates, the Scan Results screen displays the first result.

Scan Results Screen

5. Press Page Down (and Page Up) to check for additional results. An End­of-File message appears when you reach the last result.

For the reasons why you might find more than one result, see “Reasons
for Multiple Results” on page 79.

Chapter 6: Defining Tone Patterns 75

6. Select the best result—if there is more than one. Use the following
rules:

• The first result permits the fastest detection of the tone. If the Cnt

field for the first result is greater than 1, use it.

• If the Cnt field for a result is 1, the result was observed only once

and might be suspect.

• Sometimes a result transitions from one pattern to another. In this

case, it is a good idea to ignore the transition result and take the last
result.

• If listening to the beeps during the scan gives you a “feeling” for

the overall cadence, use this information to help you select a result.

7. While the selected result appears in the Scan Results screen, toggle the
Save field to YES by pressing the spacebar.

8. Press F2.
The Call Progress Definition or the Global Tone Definition screen reap-

pears.

9. Fill in the Type and Event fields using the following information. (The
rest of the fields should have been filled in automatically. However , they
are described at the end of this section in case you need to adjust them at
some point in time.)

76 Installing [e-mail]/DOS

Type Press the spacebar until the type of tone to be learned appears

on the screen. Be careful using this screen—and especially
this field. There is no way to lock a definition so you can ac­cidentally change the contents of the current definition and
not remember what its previous value was.

For CPM: Defines the general type of CPM tone:
1 = Dial tone (line is available)

2 = Busy (line unavailable)
3 = Reorder (line unavailable)
4 = Ring No Answer(telephone is ringing)

When the CPM tone type is a ringback tone, the learning pro­cess terminates after the number of rings for a Ring No An­swer.

For GTD: Not Used.

Event Type a tone ID number.

For CPM: Use one of the following PCPM numbers:

For busy/reorder tones: 7
For no answer: 8
For no response: 9
For connected: 10
For operator intercept tones: 11
(Don’t use 12 for fax tones; Amanda expects to find the

fax tone in the GTD file.)

For GTD: A PCPM number from 13 to 36.

10. Press F2 to copy the selected result to the 1001.CPM or 1001.GTD file.

11. Repeat these procedures for additional tones.

Chapter 6: Defining Tone Patterns 77

To exit Diag:

1. From the Misc menu, select Sign Off then press Enter.
(Use the arrow keys to move to the Misc menu.)

A confirmation box appears.

2. Press Down Arrow to select YES then press Enter.

OTE

N

: If your PBX or KSU user’s manual lists tone information,

you can type it directly into the fields in the Call Progress
Definition and the Global Tone Definition screens.

Tone Definition Fields

Definition Field Explanation

Type For CPM: Defines the general type of CPM tone:

1 = Dial tone (line is available)
2 = Busy (line unavailable)
3 = Reorder (line unavailable)
4 = Ringback (telephone is ringing)

When the CPM tone type is a ringback tone, the learning process
terminates after the number of rings for a Ring No Answer.

For GTD: Not Used.

AUTION

C

: Be careful using this screen—and especially this field.

There is no way to lock a definition so you can acciden­tally change the contents of the current definition and
not remember what its previous value was.

Event The tone ID number for the event being learned.

For CPM: Use one of the following PCPM numbers:
For busy/reorder tones: 7
For no answer: 8
For no response: 9
For connected: 10
For operator intercept tones: 11
(Don’t use 12 for fax tones; Amanda expects to find the fax

tone in the GTD file.)

For GTD: A PCPM tone number from 13 to 36.

78 Installing [e-mail]/DOS

Tone Definition Fields (Continued)

Definition Field Explanation

Freq1 The first frequency of a dual frequency tone or the only f requ e ncy

in a single frequency tone.

OTE

N

: When set to zero, the tone’s frequency is ignored during

the detection process. (Only its cadence is considered.)
Freq2 The second frequency of a dual frequency tone; zero otherwise.
Edge For CPM: Not used.

For GTD: Specifies whether the GTD event is queued at the begin­ning of the tone (leading edge) or after the tone has ended (trailing
edge).

1st On Time

1st On Deviation The percentage of deviation allowed in the 1st On Time when mea-

1st Off Time The number of milliseconds that the line is silent after the 1st On

1st Off Deviation The percentage of deviation allowed in the 1st Off Time when mea-

2nd On Time

2nd On Deviation The percentage of deviation allowed in the 2nd On Time when mea-

2nd Off Time The number of milliseconds that the line is silent after the 2nd On

The number of milliseconds that tone energy is on the line for the
first cadence period.

sured by the voice board. 10% is a good working value.

Time.

sured by the voice board. 10% is a good working value.
The number of milliseconds that tone energy is on the line after the

first cadence period.

sured by the voice board. 10% is a good working value.

time.

Chapter 6: Defining Tone Patterns 79

Tone Definition Fields (Continued)

Definition Field Explanation

2nd Off Deviation The percentage of deviation allowed in the 2nd Off Time when

measured by the voice board. 10% is a good working value.

Repetition Count For CPM: Not used.

For GTD: Specifies the number of times a GTD cadence is to be
detected on the line before queuing the GTD digit or event.

OTE

N

: Set all of the 2

tone is a dual cadence tone.

nd

On and 2nd Off options to zero unless the

Reasons for Multiple Results

The common reasons for multiple results using any PBX or KSU are:

• Different PBXs can have one cadence period different from all the
others. A good example of this is the Panasonic PBX busy tone
which has the timing: 500ms on, 500ms off, 500ms on, 750ms off,
500ms on, 500ms off. The 750ms Off Time only occurs once in an
otherwise standard busy signal cadence.

• Some tones may have a shortened 1
dence stabilizes, for example: 120ms on, 250ms off, 250ms on,
250ms off, for a reorder tone.

• Sometimes a tone is on the line for less time than the duration of the
scan. Several PBXs use dial tone only for a few seconds while wait­ing for DTMF digits. If no digits arrive, then another tone (usually
reorder) informs the user to hang-up since the time for dialing has
expired.

• Some noise on the line (especially with CO lines) can cause a false
cadence measurement since the voice board is analyzing energy
transitions from silence to sound and vice-versa.

st

On Time before the normal ca-

80 Installing [e-mail]/DOS

Chapter 7: Defining Integration Patterns

Selecting a PBX File

The 1001.PBX file installed on your Amanda system by this installation
program is good for 2-digit and 3-digit extensions. The Amanda Company
provides some additional PBX files. If you need the information contained in
one of them, you can copy it as 1001.PBX. (Amanda uses only 1001.PBX
for integration purposes.)

PBX File Contains Integration Information For:

1002.PBX 2-digit extensions only

1012.PBX 2-digit extensions and tenant service

1003.PBX 3-digit extensions only

1013.PBX 3-digit extensions and tenant service

1004.PBX 4-digit extensions only

1014.PBX 4-digit extensions and tenant service

1007.PBX 7-digit extensions only

1017.PBX 7-digit extensions and tenant service

82 Installing [e-mail]/DOS

For a tenant service (in which different lines are answered by different
companies, departments or even IVR applications), you must do the
following:

• Copy the appropriate PBX file (1012.PBX, 1013.PBX, 1014.PBX,
or 1017.PBX) as C:\AMANDA\PBX.DB\1001.PBX.

• Make sure that the Norstar KSU’s line name ends with three digits.
For example, Line001 or Line888.

• Create a mailbox with the same number as that in the name of the
line.

Do one of the following:

- Use that mailbox as the Company Greeting mailbox for that line.

For example, if the line is Line888, then mailbox 888 can be the
Company Greeting mailbox for the company or department that
will answer that line.

- Cause Amanda to go from that mailbox to the correct Company

Greeting mailbox. For ex ampl e, if lines 1 and 2 support two compa­nies that share an Amanda system, mailboxes 1 and 2, correspond­ing to Line001 and Line002, can have @G(990) in their Extension
fields—causing Amanda to play one company’s greeting. mail­boxes 3 and 4, corresponding to Line003 and Line004, can have
@G(880) in their Extension fields—causing Amanda to play the
other company’s greeting.

For more about Company Greeting mailboxes, see Administering
[e-mail]/DOS.

For more information about tenant service, see “Sharing Amanda” on

page 121.

To copy a PBX file as 1001.PBX:

1. If Amanda is r unning, shu t down the Ama nda system:
a. Press Alt+S (if Amanda is running as a standalone) or s (if

Amanda is running as a voice server).

b. Type in the password. (The default is AMandA with only the

first two and the last letter capitalized.)

c. Press Enter.

Chapter 7: Defining Integration Patterns 83

d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).

2. At the DOS prompt, type:

CD C:\AMANDA\PBX.DB

You will see a new DOS prompt, something like:

C:\AMANDA\PBX.DB>

3. At the DOS prompt, type:

COPY 1001.PBX 1001.BAK

4. At the DOS prompt, type:

COPY 10xx.PBX 1001.PBX

where 10xx represents the name of the .PBX file that meets your needs.

Using Character Codes

To modify the DTMF patterns in the 1001.PBX file, you need to know that
call states and extension information are defined by using one of the
character codes shown below . Each character code represents a call state, the
position of the extension number in the pattern, and the number of digits in
the extension. When inband signaling strings come from the telephone
switching system, Amanda compares them to the defined integration
patterns and decides how to handle the calls.

The character codes in the integration patterns are defined as follows (with
examples for 3-digit and 4-digit extensions):

Code Definition

b Busy call state

When bbb (or bbbb) appears in the integration pattern, Amanda checks the
Busy Chain. If the Busy Chain is blank, she plays the custom busy mes­sage for mailbox bbb (or bbbb) or the system busy message.

84 Installing [e-mail]/DOS

Code Defin ition

c ANI or Caller ID digits

When a string of c’s appears in the integration pattern, Amanda stores the
DTMF characters at those locations in the port variable %H. With token
programming the %H can be used to identify callers and so forth.

e Direct dial call state (used to access a mailbox directly by Amanda asking

for a security code)
When eee (or eeee) appears in the integration pattern, Amanda assume s

the caller wants to log in to mailbox eee (or eeee) and asks for the security
code.

i Immediate record call sta te (plays the record tone and starts recording a

r Ring-no-answer call state that indicates who the call was for and that it

s Information regarding where the call came from (for handling message re-

message)
When iii (or iiii) appears in the int egration pattern, Amanda begins record-

ing a message for mailbox iii (or iiii) without playing a prompt first.

was not answered
When rrr (or rrrr) appears in the integration pattern, Amanda checks the

Ring No Answer (RNA) Chain. If the RNA Chain is blank, she plays the
current greeting for mailbox rrr (or rrrr) or the system greeting.

See the configuratio n option “integ ration_gre eting” on page 170 for infor­mation about how the system greeting can be played when an integrated
call has both the rrr and sss (or rrrr and ssss) fields set.

plies)
If sss (or ssss) is found in the integration pattern along with b’s or r’s,

Amanda recognizes mailbox sss as the sender of the message—if one is
left.

:

T

IP

When using s’s, the integration requires mailboxes for all tele­phones, even those in the file room and lobby.

Chapter 7: Defining Integration Patterns 85

Code Definition

t Trunk call or CO line ID; this is used for dynamic port allocation.

When “Tttt” appears in the inte gration string, Amanda m atches lines with
the name LINE (upper or l owercase) followed by three-digits, then Aman­da processes mailbox ttt.

Whenever a call comes in on trunk line LINE703, for example, mailbox
703 is processed. If four trunk lines support two companies that share an
Amanda system, the mailboxes matching the first two line names can have
@G(990) in thei r Exte ns io n fie ld s —c au s i ng A man da t o play one c om pa ­ny’s greeting. The mailboxes matching the next two line names can h a ve
@G(880) in their Ext ension fields—causi ng Amanda to play the other
company’s greeting. See “Sharin g Amanda” on page 121 for details.

:

N

OTE

When only ttt appears in the integration pattern, Amanda pro-

cesses mailbox ttt normally.

x Wild card that matches anything (use this carefully)

For example 6xxxx would match every inband signaling string that had a
6 followed by four other characters.

86 Installing [e-mail]/DOS

Chapter 8: Configuring Amanda

Using This Chapter

This chapter contains a questionnaire that helps you determine exactly how
your customer needs his Amanda system to be set up. It also guides you as
you configure an Amanda system for the first time. Fortunately, The
Amanda Company has configured Amanda so that over 90% of the
configuration options need no change whatsoever.

For a complete list of the configuration options, see “Chapter 14:
Configuration Reference.”

Configuring Amanda for Your KSU

To configure Amanda to work with your KSU, the following configuration
options must be set correctly:

• smdi_base_port must be the number o f the lowest DN connected to

Amanda. The default is 241, which might n ot be appropriate for your
KSU.

• cfg_port should be the DN with least incoming traffic (The d efault

is 3—assuming that it has the least traffic on a 4-p ort system whic h
uses port 4 for notification.)

• notify_restriction should be the highest number port connected to

Norstar. (The default is 4—assuming a 4-port system.) This port
should forward to the first port which forwards the rest of the ports.
However, no port should forward to the notify_restriction port.

88 Installing [e-mail]/DOS

Using the Questionnaire

Use this “First Use” questionnaire to find out how your customers prefer to
use their Amanda system. Use the results as you run Setup to set
configuration options, and as you create the mailbox template (usually
mailbox 997). Then create mailboxes f or users . It comes in b oth a s tandalone
and voice server version because setting up mailboxes is different in Amanda
Administrator.

Question Column

The questions address:

• How Amanda handles all callers.

• How Amanda interacts with most users. You assign new users the
options that give them an initial, usable mailbox configuration. After
each mailbox has been created, the System Administrator can
change these options, and the users themselves can change some op­tions.

• System Administration issues.

During your interview with the client, you will use the Question and Circle
Response columns in this questionnaire to select the Amanda features for
this site.

Location Column

You will use the Location and Action columns to implement these features
on Amanda. The Location column uses this symb ol
you must make at each menu level to select the feature from the correct
Amanda screen. For example, “In the Setup utility, select System
Configuration Options
the Setup utility, first select Configuration Options, then select General
Configuration, then select Incoming Calls.”

In the voice server version of the questionnaire, questions 10, 12-23, and 25
(for Amanda Administrator), the Location column directs you to the default
mailbox template (usually 997) that you use to set up new mailboxes. The
Location column directions assume that you are already logged on to

→

General Configuration→Incoming Calls” means “In

→

to separate the choices

Chapter 8: Configuring Amanda 89

Amanda Administrator and are displaying the Mailbox window. If not, use
one of the following procedures to display the default mailbox template.

To display the Mailbox window (if you are not logged onto Amanda
Administrator):

1. Start Amanda Administrator.
The Administrator Logon dialog box appears.

2. Enter your passwor d in the Logon dialog box.
The mailbox List dialog box appears.

3. Enter 997 (or the mailbox for the default template).
The Mailbox window displays template 997.

To display the Mailbox win dow (i f you a re already logged onto Amand a
Administrator but displaying another window):

1. Click the Mailbox menu and select mailbox.
The mailbox List dialog box appears.

2. Enter 997 (or the mailbox for the default template).
The Mailbox window displays template 997.

The Location column includes the name of the configuration option (also
called a parameter) for each feature. The current options and their settings
are stored on the Amanda server in C:\AMANDA\INSTALL.CFG. You can
view them using the Setup utility. From Setup, select System Configuration
Options

→

Advanced Configuration→General.

90 Installing [e-mail]/DOS

Standalone Questionnaire

Question

1) Amanda normally say s “P lease
hold while I try that extension for
you” as she transfe rs a call . This fea­ture can be turned off.

Do you want Amanda to say “Please
hold….?”

2) Do you want Amanda to verify
that a caller is stil l on the telephone
before transferring the call to an op­erator?

(Amanda asks the cal ler to “Say yes
at the tone” before transferring the
call.)

3) Do you want callers to be able to
hold for busy extensions?

Circle

Response

YES In the Setup utility, select

NO Amanda parameter is

YES In the Setup utility, select

NO Amanda parameter is

YES In the Setup utility, select

NO Set the Caller Can Hold ch eck box to

Location and

Amanda Parameter

System Configuration
Options→General
Configuration
Incoming Calls.

please_hold

System Configuration
Options→General
Configuration
Incoming Calls.

dtmf_gate

System Configuration
Options→General
Configuration
Incoming Calls.

Amanda parameter is

cancel_busy_hold

→

→

→

Action

Set the Amanda Says “Please Hold
While…” check bo x to T for True,
which is the d efault.

Set the Amanda Says “Please Hold
While…” check box to F for False
You can also bypass this message for
individual mailboxes using the Token
Programming Language (although
only blind transfers are supported).

Set the Amanda Says “Please Say
‘Yes’…” check box to T for True.

Set the Amanda Says “Please Say
‘Yes’…” check box t o F for F alse,
which is the d efault.

Set the Caller Can Hold ch eck box to
T for True, which is the defa ult .

F for False.

4) If YES to 3, do you want active
or inactive hold?

On active hold, the caller is prompt­ed to press * to remain on hold.

On inactive hold, the call er take s no
action to stay on hold.

(800 numbers benefit from using ac­tive hold, because the call er c an not
leave the te lephone una ttended.)

ACTIVE In the Setup utility, select

INACTIVE Set the Active Hold check box to F for

System Configuration
Options→General
Configuration
Incoming Calls.

Amanda parameter is

active_hold

→

Set the Active Hold check box to T for
True, which is the default.

False.