Telephone Switching
Systems for
Am
ndA@SOHO
A
Version 3.xx
Switching Guide: 7/01 Edition
ii Telelphone Switching Systems for Amanda@SOHO
Copyright and Trademark Notices
Copyright 1992–2001 The Amanda Company , Inc. Al l Rights Res erved. This gui de and
the software described herein are copyrighted with all rights reserved. No part of this
publication may be reproduced, transmitted, stored in a retrieval system, or translated into
any language in any form by any means without the prior written permission of The
Amanda Company, Inc.
Amanda and Amanda@ are registered trademarks and sales trademarks of The Amanda
Company . Other b rand names and product n ames mentioned in th is manual are trademarks
or registered trademarks of their respective owners.
Limited Warranty on Software
The Amanda Company, Inc. warrants the media on which the software is recorded to be
free from defects in materials and faulty workmanship for a period of 90 days from the
date the software is del ivered. I f a defect in t he media shoul d occu r during this period, you
may return the media to The Amanda Company and The Amanda Company will replace
the media without charge.
THE AMANDA COMPANY MAKES NO WARR ANTIES (OTHER THAN THOSE
SET FORTH ABOVE) TO ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT OR ANY DERIVATIVES THEREOF OR ANY SERVICES OR LICENSES
AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION WARRANTIES OF MERC HANTABILITY, PERFORMANCE,
NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE
AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG, ERROR,
OMISSION, DEFECT, DEFICIENCY, OR NONCONFORMITY IN ANY SOFTWARE.
THE SOFTWARE IS LICENSED “AS IS,” AND THE PURCHASER ASSUMES THE
ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.
IN NO EVENT AND NOTWITHST ANDING ANY DOCUMENT , REPRESENTA T ION,
OR OTHERWISE, SHALL THE AMANDA COMPANY BE LIABLE TO YOU FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, OR
CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FROM LOSS OR
CORRUPTION OF DATA, INTERRUPTED USE, LOST PROFITS, COST OF
PROCURING SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES, EVEN IF THE
AMANDA COMP ANY OR AN AUTHORIZED AMANDA COMPANY DEALER HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT
THE AMANDA COMPANY’S LIABILITY ARISING OUT OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHER LEGAL OR
EQUIT ABLE T HEORY SHALL NOT EXCEED ANY AMOUNTS PAID BY YOU FOR
THIS PRODUCT. Any written or oral information or advice given by Amanda Company
dealers, distributors, agents, or employees will in no way increase the scope of this
warranty, nor may you rely on such oral or written communication. Some states do not
allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitation or exclusion may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. This Agreement shall be govern ed by the laws of the State of California
without regard to the conflicts of laws or provisions thereof.
Fraudulent Usage Advisory
Although the Amanda software is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including the Amanda
software, is able to prevent such unauthorized usage. The Amanda software is likewise
unable to prevent such uses as may constitute an invasion of privacy or other tort. THE
AMANDA COMP ANY MAKES NO EXPRESS OR IMPLIED W ARRANTY AGAINST
UNLAWFUL OR UNAUTHORIZED USE OF YOUR AMANDA SYSTEM OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM
SUCH USE. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA
COMPANY HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF
YOUR LICENSED AMANDA SOFTWARE.
THE AMANDA COMP ANY
13765 ALTON PARKWAY, UNIT F
IRVINE, CA 92618
TELEPHONE (949) 859–6279 FAX (949) 859–4380
iii
iv Telelphone Switching Systems for Amanda@SOHO
Contents
Copyright and Trademark Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Limited Warranty on Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
Fraudulent Usage Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1:
Introducing the Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Using a PBX with Amanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Identifying the Telephone Switching System. . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2:
Programming the AT&T Partner Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Amanda as a Primary Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Amanda as a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assigning Extensions to Ring-No-Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Assigning Outside Lines to Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . .9
Setting Up a Night Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Optional Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Transferring Callers to Other User’s Voice Mail. . . . . . . . . . . . . . . . . . . . . . . .11
Transferring Callers to Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Programming a Do Not Disturb Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
Using the Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Notification and Integration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 3:
Programming the AT&T Partner II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7
Using Amanda as a Primary Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using Amanda as a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Programming Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Assigning Extensions to Ring-No-Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Number of Rings for No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Determining When Voice Mail Answers Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Assigning Outside Lines to Hunt Group 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Voice Mail Coverage for Outside Lines (Optional). . . . . . . . . . . . . . . . . . . . . . . . . .23
Setting Up a Night Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Optional Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Transferring Callers to Other User’s Voice Mail. . . . . . . . . . . . . . . . . . . . . . . .25
Transferring Callers to Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Programming a Do Not Disturb Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6
vi Telephone Switching Systems for Amanda@SOHO
Using the Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 4:
Programming the Comdial Unisyn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Interfacing with a Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Programming the Unisyn for Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Configuring the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Up Ringing Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Assigning Voice Mail Ports to a Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Setting Up the Intercom Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Setting Up Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Setting Prime Line Intercom for Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting Up Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting Up Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Other Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Timed Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using Unanswered Call Transfer Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Using Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming a Direct Login Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 5:
Programming the Iwatsu Adix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Entering and Exiting Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Using the Telephone Keys and Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Setting Up an Iwatsu ADIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Chapter 6:
Programming the NEC Electra, Level I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Programming System Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Programming Night and Day Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Chapter 7:
Programming the NEC Electra II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Programming Voice Mail Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Programming a Quick Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming the Interior Ring Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming Message Waiting Indications (MWI) . . . . . . . . . . . . . . . . . . . . . . . . .61
Programming Telephones to Forward to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . .62
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Chapter 8:
Programming Panasonic KXTD 1232 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using a Panasonic Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Getting Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Programming a Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Forwarding Calls to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Chapter 9:
Programming Panasonic DBS 824. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Using the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Using Third-Party Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Stopping the Busy Signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Using Amanda as a Primary Auto Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Programming Each Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use Answer Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
To Use a Voice Mail Message Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
To Use a Voice Mail Transfer Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Chapter 10:
Programming the Samsung DCS 2.2/Compact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Using the Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Programming MMC: 207. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Programming MMC: 726. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
vii
Chapter 11:
Programming the Sprint Protegé CTX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Connecting the Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Initiating Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Getting Around in the Protegé Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Setting Up Voice Mail Port Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 6
Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 7
Setting Up Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Displaying the Name VMAIL on a Notification . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Programming Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Setting Up the Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Chapter 12:
Programming the Toshiba DK Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Getting Ready. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Coding for the Single-line Station Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Managing Message Waiting Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Managing Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Chapter 13:
Programming the Vodavi DHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Creating Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Using the Starplus Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Information about Prefixes and Suffixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Information about the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Forwarding Telephones on No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
viii Telephone Switching Systems for Amanda@SOHO
Speed-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Using Amanda as a Backup Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Switching between Day and Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Chapter 14:
Programming the WIN 36D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Programming the Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Turning Off the MIT Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Programming Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Programming Voice Mail Extended Inband Signaling . . . . . . . . . . . . . . . . . . . . . .150
Using Amanda as a Primary Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . .151
Making Amanda a Backup Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Making Amanda a Voice Messaging Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Notification and Integration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Chapter 1: Introducing the Switches
Using a PBX with Amanda
Amanda@SOHO works with the following telephone switching systems.
Telephone Switching Systems
PBX Number
AT&T Partner Plus 110
AT&T Partner 2 111
Comdia l DS U /Unisyn
2-digit extension plan
3-digit extension plan
Inter-Tel GMX 12/24 140
121
122
Iwatsu Adix 8/24 (S/M Series) 150
Iwatsu Adix 16/48 151
NEC Electra, Level I (release 2.00+) 170
NEC Electra II (release 3.00+) 171
Panasonic KXTD 1232 191
Panasonic DBS 192
Samsung DCS 2.2/Compact 220
Sprint CTX/MTX 230
Toshiba DK-8 250
Toshiba DK-16 251
Toshiba DK-16e, DK-40 252
Vodavi Starplus DHS 260
WIN 36D 270
WIN 100D 271
2 Telephone Switchings Systems for Amanda@SOHO
Each chapter in this guide covers either one telephone switching system or one
manufacturer. For some manufacturers that have more than one switching system listed,
each system has its own chapter because the programming is different.
These chapters offer the information needed to program a new system with voice mail. It
does not cover other aspects of progr amming the s ystem. Nor does it prescribe cor rections
to make to previously programmed systems.
Each chapter includes recommendations from d ealer s and sw itching system manu als. T he
Amanda Company assumes no liability for the accuracy of the information.
Identifying the Telephone Switching System
This guide explains how to:
• Tell Amanda what telephone switching system she will be working with
• Program that telephone switching system to work with Amanda correctly
As the person installing Amanda, you must notify Amanda about the type of telephone
switching system she will be using.
+ + + + enter the Amanda Company number for your PBX +
Amanda repeats your selection as a confirmation.
After selecting a telephone switching system, you can dial to hang up or
enough ’s to return to the administrator menu and select a new set of options, for
example, to designate the operator’s or the fax machine’s extension.
To log into Amanda:
Dial:
_______ (Amanda’s number) + + (the mailbox) +
+ security code (initially the same number as the mailbox) +
OTE
N
: If Amanda asks for a security code immediately (because the telephone
switching system uses an auto-login feature), use:
Dial:
_______ (Amanda’s number) + + +
mailbox + + security code +
OR
You can dial the mailbox’s security code (even though Amanda will say it is an in-
valid security code). Then provide the mailbox:
Dial: _______ + security code + + mailbox + +
To log into Amanda from outside of the office:
Dial:
_______ (the office number) + + mailbox + + security code +
Chapter 2:
Programming the
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice
board.
OR
• Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into
each extension port on the 206 Module.
The 206 Module must be 3.1 or higher in order to turn the message lights on and off
for single-line telephones.
To start programming the AT&T Partner:
•Press
AT&T Partner Plus
.
To exit programming the AT&T Partner:
•Press
Programming is done only from extension 10 or 11.
.
Using Amanda as a Primary Automated Attendant
If you are using Amanda as a primary automated attendant, you need to read the following
sections. Many of these sections also apply to using Amanda as a backup attendant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the primary automated attendant.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
4 Telephone Switching Systems for Amanda@SOHO
Section to read: To program:
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
#206 Group Call Distributi on
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections.
Many of these sections also apply to using Amanda as a primary automated attend ant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the backup attendant.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
#206 Group Call Distributi on
Using Amanda as a Voice Me ss a gi n g Ce nt er
If you are using Amanda as a voice messaging center, you need to read the following
sections. Many of these sections also apply to using Amanda as a primary automated
attendant or a backup attendant; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for a voice messaging center.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
Chapter 2: Programming the AT&T Partner Plus 5
Section to read: To program:
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. It should be a circular hunt group. You
program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt
group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used
exclusively for voice messaging.
Any number of extensions can be assigned to each Hunt Group.
To assign an ex tension to Hunt Group 7:
1. Press
2. At the Group: prompt, enter a group number (7 is for voice messag ing). For examp le,
a display similar to the following appears:
Hunt Group 7
Extension:
#206 Group Call Distributi on
3. Enter an extension number. For example, to select extension 31, press .
4. T o assign the exten sion, press until you see “1” for assigned to group on
the display.
5. To assign another extension, press or until the ex tension
number shows on the display. Repeat step 4.
6. Select another procedure or exit programming mode.
XTRA INFORMATION
E
After you assign the extensions associated with the voice messaging system hardware to
Hunt Group 7, you can set the Transfer Return Extension (#306) for those extensions to
extension 10 (or another extension with a person who can assist the caller). See a Partner
manual for details.
:
Assigning Extensions to Ring-No-Ans wer Service
Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom,
transferred, and DIL/DID calls to Amanda after a specified number of rin gs so callers can
leave messages.
6 Telephone Switching Systems for Amanda@SOHO
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
To program voice mail coverage:
1. Press
2. Enter the number of the extens ion to b e covered by Amanda. F or example, t o progr am
extension 11, press .
3. To assign Automatic VMS Cover, press until you see “1” for assigned
on the display.
4. To program another e xtension, press or until the extensio n
number shows on the display.
5. Select another procedure or exit programming mode.
XTRA INFORMATION
E
To manually change an extension’s VMS Cover state, users can program the VMS Cover
feature on a button with lights. Users can then press the VMS Cover button to activate the
feature (green light on) or deactivate the feature (green light off).
:
OTE
: If Automatic VMS Cover is assigned at an extension, the green light is
N
lit automatically after programming the VMS Cover button to indicate
the VMS Cover is currently active. If this is the case, and the VMS Cover
button is pressed, the feature is deactivated. To activate VMS Cover
again, you must press the button.
Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line
Coverage Extension (#208). See “Voice Mail Coverage for Outside Lines (Optional)” on
page 9.
Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All
Calls immediately to their voice mailbox.
If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the
forwarding destination; they are not covered by Amanda.
Standard telephones and system telephones without a programmed VMS Cover button
cannot override this feature once it is assigned to an extension.
Setting the Number of Rings for No Answer
Procedure #117 VMS Cover Rings wh ich applies to all system extensions programmed for
VMS Cover, defines the number of times a call rings before it is sent to a user’s voice
mailbox.
Depending on your needs, you can program this procedure identically or differently for a
primary automated attendant, a backup attendant, or a voice messaging center.
(If an extension has VMS Cover or Automatic VMS Cover (#310) active, unanswered
calls to that extension are routed to Amanda after the specified number of VMS Cover
Rings.)
Chapter 2: Programming the AT&T Partner Plus 7
To set the number of times calls ring before being sent to a mailbox:
1. Press
2. Enter a setting (1-9) for the number of rings by pressing or
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated att endant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press or until a
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another procedure or exit programming mode.
Determining When Voice Mail Answers Calls
Procedure #506 VMS Hunt Delay and #507 VMS Hunt Schedule to schedule when voice
mail answers calls. You program them differ ently, depending on whether Amanda is being
used as a primary automated attendant, a backup attendant, or a voice messaging center.
Procedure #506 VMS Hunt Delay determines when outside calls should be answered by
Amanda. You can set the system for either immediate call h andlin g (af ter the second ring)
or delayed call handling (after the fourth ring). Delayed call handling gives the
receptionist an opportunity to answer calls before they go to Amanda.
Procedure #507 VMS Hunt Schedule determines whether the outside line assigned to
Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation
(Night Service is off), or only during Night operation (Night Service is on).
To schedule voice mail response:
1. Press
2. Press until the appropriate value displays. (Values are “1” for Immediate and “2” for Delayed.)
If Amanda will be a: This setting must be:
primary automated att endant Immediate
backup attendant Delayed
voice messaging center Delayed
3. Press
4. Press until the appropriate value displays. (Values are “1” for Always,
“2” for Day Only, and “3” for Night Only.)
If Amanda will be a: This setting must be:
primary automated att endant Always
backup attendant Night Only
voice messaging center Night Only
8 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service
Button (#503) to program a Night Service button for extension 10. See “Setting Up a
Night Button” on page 9.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7
(the voice mail hunt group). This provides automated atten dant service on these lines. The
outside calls ring directly into the hunt group instead of being answered and transferred by
the receptionist.
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
To set up lines for Group Ca ll Distribution:
1. Press
2. At the Group: prompt, press for voice messaging.
3. At the Line: prompt, enter the desired line number. For example, for line 1, press
.
4. To assign a line or use VMS Line Co ver for group 7, press until the
value is “3” for VMS Line Cover.
5. To program another line, press or until the line number
shows on the display. Then repeat step 4.
6. Select another procedure or exit programming mode.
XTRA INFORMATION
E
Hunt Group 7 is used exclus ively for the voice messaging system. If you are using a voice
messaging system, you have two Group Call Distribution options:
• Calls can be routed directly to the voice mailbox of a specific user after four rings.
Choose VMS Line Cover (setting 3) f or those lines and assig n a line own er in the
voice messaging system.
• As a more flexible alternative to the VMS Line Cover setting, you can use Line
Coverage Extension ( #208) with VM S Cover. This lets you specify the number o f
times calls ring—using MVS Cover Rings #117—at the user’s extension before
going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb
on, calls on the line can go immediately to coverage.
:
Each outside line can be assigned to on ly one Hun t Group. The caller hear s ringin g, which
continues until the call is answered if the Hunt Group receives an outside call and all
members of that Hunt Group are busy (or have Do Not Disturb on).
Chapter 2: Programming the AT&T Partner Plus 9
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a
specific outside line so that the extension can activate VMS Cover (voice mail coverage)
for that l ine.
Line Ringing must be set to I mmediate Ring or Delayed Ring and Line Access R estriction
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by
activating Do Not Disturb.
Only one owner can be assigned to a specific line. However, multiple lines can be owned
by the same extension.
This feature provides an alternative method of routing outside calls to the voice messaging
system for Call Answer Service.
To program a line coverage extension:
1. Press
2. Enter the line number. For example, to program line 12, press . Valid line numbers range from 01 to 12.
3. Enter the number of the extension to be assigned ownership of the line. Valid extension numbers range from 10 to 33.
4. Do one of the following:
• To delete the current setting, press Remove.
• To program another line, press or until the line number
shows on the display. then repeat step 3.
5. Select another procedure or exit programming mode.
Setting Up a Night Button
Procedure #503 Night Service Button identifies a button on the system telephone at
extension 10 to be used to turn Night Service on and off. When Night Service is on, all
lines assigned to the telephones of the users in the Night Service Group ring immediately,
regardless of their normal Line Ringing settings.
Night Service is useful if you want telephones to ring after regular business hours. For
example, although Shipping Department workers do not answer calls directly during the
day, you want them to answer incoming calls after hours.
Night Service affects only the extensions identified using Night Service Group Extensions
(#504).
If you program a System Password (#403), the password must be entered when turning
Night Service on or off. In addition, when Night Service is on, users in the Night Service
Groups can dial only numbers on the Emergency Phone Number List (#406) and Marked
10 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the system telephone at extension 10.
Night Service must be programmed on a button with lights. This feature does not work if it
is programmed on a button without lights.
A user in the Night Service Group can receive an after-hours outside call only if it comes
in on a line that is assigned to that user’ s teleph one. Line assignm ents for ex tensions in the
Night Service group can vary from one extension to another.
Dialing restrictions for extensions not in the Night Service Group remain the same as
during normal daytime operation.
If you reassign the Night Service button, it is removed from the button where it was
previously assigned.
To program a Night Service Button at extension 10:
1. Press
2. Do one of the following:
• To assign Night Service to the first available button, press until a
display similar to the following appears:
Night Service Button
1 Assigned - Ext10
• To remove the Night Service button assig n ment, pres s until a display similar to the following appears:
Night Service Button
2 Not Assigned - Ext10
• To assign Night Service to a specific button, press . A display similar to the
following appears:
Night Service Button
3 Select a Button
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure or exit programming mode.
4. Label the Night Service button at extension 10.
For more information about #504, #403, and #406, check a Partner manual.
Chapter 2: Programming the AT&T Partner Plus 11
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller
directly to a specific extension’s voice mailbox so the caller can leave a message without
first ringing that extension. This is useful when the user knows that the coworker is away
from the telephone.
You can program a Voice Mailbox Transfer button on a system telephone to transfer a
caller directly to a voice mailbox by pressing the button then dialing the mailbox
subscriber’s extension number.
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is
active. If it is not active and the Music On Hold (#602) is active and an audio source is
connected to the system, the caller hears music-on-hold. If neither Ring on Transfer nor
Music On Hold is active, the caller hears silence.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button or press .
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox
subscriber for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
Transferring Callers to Your Voice Mail
The MS Cover feature (F15 ) lets sy stem tel ephone users press pro grammed butt ons to turn
VMS cover on and off, routing unanswered intercom and transferred calls for their
extensions to the voice messaging system after the specified number of rings.
You might use this if Amanda were being used as a backup attendant or voice messaging
center.
12 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voicesignaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls,
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button to turn VMS Cover on (light
goes on).
2. Press it again to turn it off (light goes off).
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your
voice mailbox. If VMS Cover is already on and a call begins to ring, you can turn on Do
Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Programming a Do Not Disturb Button
The Do Not Disturb Button feature (F01) lets a system telephone us er press a programmed
button to prevent incoming calls for the extension from audibly alerting (light still
flashes). When Do Not Disturb is on, outside callers hear ring ing while inside callers hear
a busy signal. Users with Automatic VMS Cover (#310) Assigned or with VMS Cover
turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.
This feature requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
Use this feature:
• When you do not want calls t ransferr ed to y ou by the Pa rtner Att endant or Amanda.
• If you are assigned to a Hunt Group and y ou leave you r desk, s o calls to t he Hunt
Group will skip your extension and ring immediately at the next available extension in the group.
• To avoid missing calls when this feature is not needed, turn it off.
To program a Do Not Disturb button:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button with lights.
Chapter 2: Programming the AT&T Partner Plus 13
4. Press .
5. Select another procedure or exit programming mode.
Using the Template
The following template is not actual size, but it can help you determine where the special
keys, such as are.
MLS-34D Overlay
Next
Procedure
U
Q
M
I
E
A
V
Prev
Procedure
R
N
J
F
B
Next
item
W
Prev
Item
S
O
K
G
C
Feature
Next
Data
X
Prev
Data
T
P
L
H
D
Remove
EE
Enter
CC
AA
Y
System
Program
FF
DD
BB
Z
Central
Tel Program
Wild
14 Telephone Switching Systems for Amanda@SOHO
Partner-34D Telephone
Y
U
Q
M
G
A
Intercom
GG
V
R
N
H
B
Intercom
Ext.
HH
II
W
S
O
I
C
X
T
P
J
D
JJ
EE
CC
AA
K
E
Partner-18D/18 Telephone
GG
M
I
HH
N
J
II
O
K
JJ
P
L
FF
DD
BB
Z
L
F
Message
E
A
Intercom
F
B
Intercom
Ext.
G
C
H
D
Message
Partner-6 Telephone
C
A
Intercom Intercom
Ext.
D
B
Message
Chapter 2: Programming the AT&T Partner Plus 15
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\110.on.
This file contains the tokens “,#09,%E”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\110.off.
This file contains the tokens “,#10,%E”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\110.pbx.
This file contains the following lines:
####################################################
# AT&T Partner Plus #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret F- # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 4 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘#rr###’
integration 10 ‘#02#ss#rr#’
integration 10 ‘#03##rr#’
integration 10 ‘#00#ee#ss#’
integration 10 ‘#00#ee##’
integration 10 ‘#rrr###’
integration 10 ‘#02#sss#rrr#’
integration 10 ‘#03##rrr#’
integration 10 ‘#00#eee#sss#’
integration 10 ‘#00#eee##’
16 Telephone Switching Systems for Amanda@SOHO
Chapter 3:
Programming the
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice
board.
OR
• Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into
each extension port on the 206 Module.
To start programming the AT&T Partner:
•Press
To exit programming the AT&T Partner:
•Press
AT&T Partner II
.
.
Programming is done only from extension 10 or 11.
Using Amanda as a Primary Automated Attendant
If you are using Amanda as a primary automated attendant, you need to read the following
sections. Many of these sections also apply to using Amanda as a backup attendant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the primary automated attendant.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
18 Telephone Switching Systems for Amanda@SOHO
Section to read: To program:
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
#206 Group Call Distributi on
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections.
Many of these sections also apply to using Amanda as a primary automated attend ant or a
voice messaging center; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for the backup attendant.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
#206 Group Call Distributi on
Using Amanda as a Voice Me ss a gi n g Ce nt er
If you are using Amanda as a voice messaging center, you need to read the following
sections. Many of these sections also apply to using Amanda as a primary automated
attendant or a backup attendant; sometimes the settings are identical. Sometimes they are
different. Be sure to use the settings for a voice messaging center.
Section to read: To program:
Programming Hunt Group 7 #505 Hunt Group Extensions
Assigning Extensi ons to Ring -
No-Answer Service
Setting the Number of Rings for
No Answer
Determining When Voice Mail
Answers Calls
#310 VMS Cover
#117 VMS Cover Rings
#506 VMS Hunt Delay
Chapter 3: Programming the AT&T Partner II 19
Section to read: To program:
#507 VMS Hunt Schedule
Assigning Outside Lines to Hunt
Group 7
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. You program it identically, regardless of
whether Amanda is being used as a primary automated attendant, a backup attendant, or a
voice messaging center. It is a circular hunt group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used
exclusively for voice messaging.
Any number of extensions can be assigned to each Hunt Group.
To assign an ex tension to Hunt Group 7:
1. Press
2. At the Group: prompt, enter a group number (7 is for voice messag ing). For examp le,
a display similar to the following appears:
Hunt Group 7
Extension:
#206 Group Call Distributi on
3. Enter an extension number. For example, to select extension 31, press .
4. T o assign the exten sion, press until you see “1” for assigned to group on
the display.
5. To assign another extension, press or until the ex tension
number shows on the display. Repeat step 4.
6. Select another procedure or exit programming mode.
XTRA INFORMATION
E
After you assign the extensions associated with the voice messaging system hardware to
Hunt Group 7, you can set the Transfer Return Extension (#306) for those extensions to
extension 10 (or another extension with a person who can assist the caller). See a Partner
manual for details.
:
Assigning Extensions to Ring-No-Ans wer Service
Procedure #310 VMS Cover automatically routes an extension’s unanswered intercom,
transferred, and DIL/DID calls to Amanda after a specified number of rin gs so callers can
leave messages.
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
20 Telephone Switching Systems for Amanda@SOHO
To program voice mail coverage:
1. Press
2. Enter the number of the extens ion to b e covered by Amanda. F or example, t o progr am
extension 11, press .
3. To assign Automatic VMS Cover, press until you see “1” for assigned
on the display.
4. To program another e xtension, press or until the extensio n
number shows on the display.
5. Select another procedure or exit programming mode.
XTRA INFORMATION
E
To manually change an extension’s VMS Cover state, users can program the VMS Cover
feature on a button with lights. Users can then press the VMS Cover button to activate the
feature (green light on) or deactivate the feature (green light off).
OTE
: If Automatic VMS Cover is assigned at an extension, the green light is
N
lit automatically after programming the VMS Cover button to indicate
the VMS Cover is currently active. If this is the case, and the VMS Cover
button is pressed, the feature is deactivated. To activate VMS Cover
again, you must press the button.
:
Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line
Coverage Extension (#208). See “Voice Mail Coverage for Outside Lines (Optional)” on
page 23.
Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All
Calls immediately to their voice mailbox.
If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the
forwarding destination; they are not covered by Amanda.
Standard telephones and system telephones without a programmed VMS Cover button
cannot override this feature once it is assigned to an extension.
Setting the Number of Rings for No Answer
Procedure #117 VMS Cover Rings wh ich applies to all system extensions programmed for
VMS Cover, defines the number of times a call rings before it is sent to a user’s voice
mailbox.
Depending on your needs, you can program this procedure identically or differently for a
primary automated attendant, a backup attendant, or a voice messaging center.
(If an extension has VMS Cover or Automatic VMS Cover (#310) active, unanswered
calls to that extension are routed to Amanda after the specified number of VMS Cover
Rings.)
Chapter 3: Programming the AT&T Partner II 21
To set the number of times calls ring before being sent to a mailbox:
1. Press
2. Enter a setting (1-9) for the number of rings by pressing or
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated att endant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press or until a
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another procedure or exit programming mode.
Determining When Voice Mail Answers Calls
Procedure #506 VMS Hunt Delay and #507 VMS Hunt Schedule to schedule when voice
mail answers calls. You program them differ ently, depending on whether Amanda is being
used as a primary automated attendant, a backup attendant, or a voice messaging center.
Procedure #506 VMS Hunt Delay determines when outside calls should be answered by
Amanda. You can set the system for either immediate call h andlin g (af ter the second ring)
or delayed call handling (after the fourth ring). Delayed call handling gives the
receptionist an opportunity to answer calls before they go to Amanda.
Procedure #507 VMS Hunt Schedule determines whether the outside line assigned to
Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation
(Night Service is off), or only during Night operation (Night Service is on).
To schedule voice mail response:
1. Press
2. Press until the appropriate value displays. (Values are “1” for Immediate and “2” for Delayed.)
If Amanda will be a: This setting must be:
primary automated att endant Immediate
backup attendant Delayed
voice messaging center Delayed
3. Press
4. Press until the appropriate value displays. (Values are “1” for Always,
“2” for Day Only, and “3” for Night Only.)
If Amanda will be a: This setting must be:
primary automated att endant Always
backup attendant Night Only
voice messaging center Night Only
22 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service
Button (#503) to program a Night Service button for extension 10. See “Setting Up a
Night Button” on page 23.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7
(the voice mail hunt group). This provides automated atten dant service on these lines. The
outside calls ring directly into the hunt group instead of being answered and transferred by
the receptionist.
You program it identically, regardless of whether Amanda is being used as a primary
automated attendant, a backup attendant, or a voice messaging center.
To set up lines for Group Ca ll Distribution:
1. Press
2. At the Group: prompt, press for voice messaging.
3. At the Line: prompt, enter the desired line number. For example, for line 1, press
.
4. To assign a line or use VMS Line Co ver for group 7, press until the
value is “3” for VMS Line Cover.
5. To program another line, press or until the line number
shows on the display. Then repeat step 4.
6. Select another procedure or exit programming mode.
XTRA INFORMATION
E
Hunt Group 7 is used exclus ively for the voice messaging system. If you are using a voice
messaging system, you have two Group Call Distribution options:
• Calls can be routed directly to the voice mailbox of a specific user after four rings.
Choose VMS Line Cover (setting 3) f or those lines and assig n a line own er in the
voice messaging system.
• As a more flexible alternative to the VMS Line Cover setting, you can use Line
Coverage Extension ( #208) with VM S Cover. This lets you specify the number o f
times calls ring—using MVS Cover Rings #117—at the user’s extension before
going to the user’s mailbox. In addition, if the user’s extension has Do Not Disturb
on, calls on the line can go immediately to coverage.
:
Each outside line can be assigned to on ly one Hun t Group. The caller hear s ringin g, which
continues until the call is answered if the Hunt Group receives an outside call and all
members of that Hunt Group are busy (or have Do Not Disturb on).
Chapter 3: Programming the AT&T Partner II 23
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a
specific outside line so that the extension can activate VMS Cover (voice mail coverage)
for that l ine.
Line Ringing must be set to I mmediate Ring or Delayed Ring and Line Access R estriction
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by
activating Do Not Disturb.
Only one owner can be assigned to a specific line. However, multiple lines can be owned
by the same extension.
This feature provides an alternative method of routing outside calls to the voice messaging
system for Call Answer Service.
To program a line coverage extension:
1. Press
2. Enter the line number. For example, to program line 12, press . Valid line numbers range from 01 to 12.
3. Enter the number of the extension to be assigned ownership of the line. Valid extension numbers range from 10 to 33.
4. Do one of the following:
• To delete the current setting, press Remove.
• To program another line, press or until the line number
shows on the display. then repeat step 3.
5. Select another procedure or exit programming mode.
Setting Up a Night Button
Procedure #503 Night Service Button identifies a button on the system telephone at
extension 10 to be used to turn Night Service on and off. When Night Service is on, all
lines assigned to the telephones of the users in the Night Service Group ring immediately,
regardless of their normal Line Ringing settings.
Night Service is useful if you want telephones to ring after regular business hours. For
example, although Shipping Department workers do not answer calls directly during the
day, you want them to answer incoming calls after hours.
Night Service affects only the extensions identified using Night Service Group Extensions
(#504).
If you program a System Password (#403), the password must be entered when turning
Night Service on or off. In addition, when Night Service is on, users in the Night Service
Groups can dial only numbers on the Emergency Phone Number List (#406) and Marked
24 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the system telephone at extension 10.
Night Service must be programmed on a button with lights. This feature does not work if it
is programmed on a button without lights.
A user in the Night Service Group can receive an after-hours outside call only if it comes
in on a line that is assigned to that user’ s teleph one. Line assignm ents for ex tensions in the
Night Service group can vary from one extension to another.
Dialing restrictions for extensions not in the Night Service Group remain the same as
during normal daytime operation.
If you reassign the Night Service button, it is removed from the button where it was
previously assigned.
To program a Night Service Button at extension 10:
1. Press
2. Do one of the following:
• To assign Night Service to the first available button, press until a
display similar to the following appears:
Night Service Button
1 Assigned - Ext10
• To remove the Night Service button assig n ment, pres s until a display similar to the following appears:
Night Service Button
2 Not Assigned - Ext10
• To assign Night Service to a specific button, press . A display similar to the
following appears:
Night Service Button
3 Select a Button
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure or exit programming mode.
4. Label the Night Service button at extension 10.
For more information about #504, #403, and #406, check a Partner manual.
Chapter 3: Programming the AT&T Partner II 25
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller
directly to a specific extension’s voice mailbox so the caller can leave a message without
first ringing that extension. This is useful when the user knows that the coworker is away
from the telephone.
You can program a Voice Mailbox Transfer button on a system telephone to transfer a
caller directly to a voice mailbox by pressing the button then dialing the mailbox
subscriber’s extension number.
While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is
active. If it is not active and the Music On Hold (#602) is active and an audio source is
connected to the system, the caller hears music-on-hold. If neither Ring on Transfer nor
Music On Hold is active, the caller hears silence.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button or press .
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox
subscriber for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
Transferring Callers to Your Voice Mail
The MS Cover feature (F15 ) lets sy stem tel ephone users press pro grammed butt ons to turn
VMS cover on and off, routing unanswered intercom and transferred calls for their
extensions to the voice messaging system after the specified number of rings.
You might use this if Amanda were being used as a backup attendant or voice messaging
center.
26 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voicesignaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls,
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a system telephone, press the programmed button to turn VMS Cover on (light
goes on).
2. Press it again to turn it off (light goes off).
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your
voice mailbox. If VMS Cover is already on and a call begins to ring, you can turn on Do
Not Disturb to send that call and any subsequent calls immediately to your voice mailbox.
Programming a Do Not Disturb Button
The Do Not Disturb Button feature (F01) lets a system telephone us er press a programmed
button to prevent incoming calls for the extension from audibly alerting (light still
flashes). When Do Not Disturb is on, outside callers hear ring ing while inside callers hear
a busy signal. Users with Automatic VMS Cover (#310) Assigned or with VMS Cover
turned on can activate Do Not Disturb to send all calls immediately to their voice mailbox.
This feature requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
Use this feature:
• When you do not want calls t ransferr ed to y ou by the Pa rtner Att endant or Amanda.
• If you are assigned to a Hunt Group and y ou leave you r desk, s o calls to t he Hunt
Group will skip your extension and ring immediately at the next available extension in the group.
• To avoid missing calls when this feature is not needed, turn it off.
To program a Do Not Disturb button:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button with lights.
Chapter 3: Programming the AT&T Partner II 27
4. Press .
5. Select another procedure or exit programming mode.
Using the Template
Use the template in the chapter on the AT&T Partner Plus (see “Using the Template” on
page 13).
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\111.on.
This file contains the tokens “,#09,%E”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\111.off.
This file contains the tokens “,#10,%E”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\111.pbx.
This file contains the following lines:
####################################################
# AT&T Partner II #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret F- # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 4 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 15 ‘#rr###’
integration 15 ‘#02#ss#rr#’
integration 15 ‘#03##rr#’
integration 15 ‘#00#ee#ss#’
integration 15 ‘#00#ee##’
integration 15 ‘#rrr###’
integration 15 ‘#02#sss#rrr#’
28 Telephone Switching Systems for Amanda@SOHO
integration 15 ‘#03##rrr#’
integration 15 ‘#00#eee#sss#’
integration 15 ‘#00#eee##’
Chapter 4: Programming the Comdial Unisyn
Getting Started
The Comdial Unisyn Analog Key System Unit (KSU) comes in two configurations: the
308 and the 616. These are si mple low cost sy stems that are featu re rich and easy to install
and program. Voice mail integration can be set up with a minimum of technical
knowledge.
The basic Unisyn KSU requires the addition of the following items to interface a voice
processing system:
• A TXIST Industry Standard Board to convert a four-port block of stations to universal station ports. Each board fits into a card mounting slot within the Unisyn
KSU. For installation information, see the Unisyn manual (p. 1-7).
• A TXRNG Ringing Generator Board for ringing 90 volt IST devices, such as
voice mail ports.
• A TXMWB Message Waiting Board for turning on message waiting lights in the
system.
OTE
N
: Comdial sells the Unisyn system in a package configuration that includes
the KSU, one TXIST Industry Standar d card and a TXRNG Ring Generator card. The 308 K SU comes confi gured with st ations 14 th rough 17 as
universal station positions (for use with voice mail systems and analog
IST devices). The 616 comes configured with stations 22 through 25 as
universal station positions. The packages do not include the TXMWG
message waiting board.
For technical assistance on programming the Comdial Unisyn KSU, call Comdial
Technical Support at 800-366-8224. Certification is not required to receive technical
assistance on the Comdial Unisyn system.
Interfacing with a Voice Mail System
You need to install an RJ11-type jack for each voice mail port to be connected to the
Unisyn system. You should refer the installation of the jacks to a professional telecom
installer. If, instead, you install these jacks yourself, refer to pages 2-12 through 2-15 of
the Comdial Unisyn installation manual for complete instructions.
30 Telephone Switching Systems for Amanda@SOHO
Programming the Unisyn for Voice Mail
Programming the Unisyn is s impl e and st r aig ht fo rw ard. To program the voice process ing
integration, you need to be aware of the following:
1. Programming is done from either station 10 or 12 only.
2. To enter configuration mode, dial ITCM *#746*.
3. Define the voice mail statio n ports as Execumail befo re doing any o ther programmi ng
on the voice mail ports. If you fail to do this, all programming to the ports is lost when
you eventually define them as Execumail ports.
Do not change the station port types for the telephones in the system. Define only the
ports you plan to connect to Amanda as voice mail ports.
4. Comdial has defined the entire process of integrating the Unisyn with a vo ice mail
system in part 3.9 of the Unisyn manual. The essentials from that section have been
reproduced in this chapter.
5. After the voice mail integration, you need to set up each station to call forward (when
there is no answer) to the voice mail system as explained in this chapter. (Follow the
directions in this chapter because there is a slight error in the Unisyn manual.)
Programmable
buttons
(B-Field)
Speaker
Transfer/
Conference
button
Speaker
button
Message
waiting
light
6. To end programming, press SPKR.
Use the following figure to locate buttons.
COMDIAL
B3
B4B1B5B2B6
1
2
3
ABC
DEF
4
5
6
JKL
MNO
8
9
TUV
WXY
0
#
OPER
CONF
MUTE
TAP
ITCM
Hold
button
GHI
7
PRS
*
SPKR
HOLD
A1
A2
A3
A4
A5
A6
A7
A8
Tap
button
A9
A10
A11
A12
A13
A14
A15
A16
Programmable
buttons
(A-Field)
Mute
button
Volume
control
Intercom
button
Chapter 4: Programming the Comdial Unisyn 31
Configuring the Ports
You can program a station port to accept one of several different types of station
equipment, such as:
• Multiline telephone (Multiline without LCD)
• LCD (LCD speakerphone)
• Execumail
The system defaults to LCD, so all the station ports on a new system are LCD.
When you program a station port as a voice mail port, the telephone s ys tem automatically
makes the following changes:
• No dial tone on port
• RR2 - Integration for a station busy/no answer forwarded to voice mail
• System sends DTMF 9 to voice mail when called by an internal caller
• Message waiting lights are handled automatically (if you have the TXMSG Message Waiting Board)
To enable stations as voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 51 “PORT TYPE”.
3. Select 08 to define the voice mail ports.
The A1 to A16 buttons light up to indicate any ports already defined for voice mail.
4. Select all station ports that will be voice mail ports. Choose from stations 10 to 25 by
dialing their numbers or, better yet, press A1 to A16. See the table below.
5. Press * to check the LCD port.
6. Press 07.
The A1 to A16 buttons light up to indicate any ports already defined as LCD.
Make sure that NO voice mail ports are selected. Also make sure that the rest of the
ports are selected.
7. Press ** to finish but stay in configuration mode.
DSS Button to
Port
10 A1
Press
11 A2
12 A3
13 A4
14 A5
15 A6
32 Telephone Switching Systems for Amanda@SOHO
DSS Button to
Port
16 A7
17 A8
18 A9
19 A10
20 A11
21 A12
22 A13
23 A14
24 A15
25 A16
Press
Setting Up Ringing Operation
The ringing that you set up determines whether Amanda is a primary or backup attendant:
• Primary Attendant: Set up direct ringing to have Amanda answer any line that is
ringing at a voice mail port. You will need to program the CO lines to ring directly
to the Voice Mail Station Ports of the Unisyn system. One major consideration is
that station hunting does not work on calls coming in on the CO lines. This means
that you should program line o ne t o d irect ring at Aman da’s po rt on e, lin e tw o to
direct ring at Amanda’s port 2, and so on. you should also program delayed ringing for the lines to a second Amanda port in case the main port is busy when a call
comes in. For example, program line one to delay ring to Amanda port two, line
two to delay ring at Amanda port three, and so on.
• Backup Attendant: Set up delayed ri ngin g t o hav e Amanda an sw er a li ne ringing
at a voice mail port after a specified number of rings.
• Special night user: Set up night ringing to use Amanda differently at night.
You must choose a ringing assignment for the lines that you have assigned to the voice
mail ports before the voice mail system can provide the automatic attendant feature.
To program direct ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 1 “DIRECT RING”.
4. Select the line ports (1 thr ough 6) for direct ringing by dialing 01 thro ugh 06 o r pr ess ing B1 through B6 buttons (see table below).
5. Dial # when all the line ports have been selected.
Chapter 4: Programming the Comdial Unisyn 33
6. Select the station ports to be programmed by dialing the station port number or pressing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
Buttons to
Line
01 B1
02 B2
03 B3
04 B4
05 B5
06 B6
Press
To program delayed ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 2 “DELAY RING”.
4. Select the line ports (1 thr ough 6) for direct ringing by dialing 01 thro ugh 06 o r pr ess ing B1 through B6 (see table above).
5. Dial # when all the line ports have been selected.
6. Select the station ports to be programmed by dialing the station port number or pressing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
To program night ringing:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 3 “NIGHT RING”.
4. Select the line ports (1 thr ough 6) for direct ringing by dialing 01 thro ugh 06 o r pr ess ing B1 through B6 (see table above).
5. Dial # when all the line ports have been selected.
34 Telephone Switching Systems for Amanda@SOHO
6. Select the station ports to be programmed by dialing the station port number or pressing the A1 to A16 buttons.
7. Dial * when all the station ports have been selected.
8. Dial ** to finish but stay in configuration mode.
OTE
N
: The hunt group pr ocedure (below) is not used when the system is in nigh t
mode. You must program lines 1 through 4 to ports 1 through 4.
Assigning Voice Mail Ports to a Hunt Group
You must assign all voice mail ports to a circular hunt group to take advantage of that
feature’s multiple-port interface. Make a circular hunt group by linking all voice mail
ports to one another and then linking the last voice mail port in the hunt group with the
first voice mail port in the hunt group. For example, with the voice mail system connected
to station ports 014, 015, 016, and 017, place port 014 in a hunt group and link 015 to it,
then place 015 in a hunt group and link 016 to it, then place 016 in a hunt group and link
017 to it. Lastly, place 017 in a hunt group and link 014 to it to complete the circle. With
this arrangement, a call will first try to ring at port 014, then 015, and so forth until it tries
all four voice mail ports.
OTE
N
: This procedure does not work for night mode. See the procedure on night
ringing (above) for more information.
To program the voice mail port hunt group:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 18 “ITCM HUNT LINK”.
4. Select the first linking station: Station 10 through 25 or press A1 through A16 (see
table earlier in this chapter).
5. Select the second linking station: Station 10 through 25 or press A1 through A16.
6. Dial * to complete the link.
7. Repeat steps 4 through 6 until all the links have been created.
8. After linking the entire group, dial *** to finish but stay in configuration mode.
Setting Up Call Forwarding
The system can automatically forward busy and rin g-no-an swer calls to vo ice mail. When
a user places a call to station A, for example, that call can be automatically forwarded to
any other station associated by the intercom hunt group. Use this feature to arrange for
calls to cycle rapidly through such associated stations, testing each one in turn with several
rings. You can set stations within the hunt group to ring at different intervals. Before this
feature can work, you must have programmed the hunt group.
Chapter 4: Programming the Comdial Unisyn 35
The Comdial Unisyn manual skips a step needed when you set up call forwarding, so use
the following procedure.
To program call forwarding:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 21 “CALL FWD RNA”.
4. Dial 1 through 9 for the number of rings before forwarding.
5. Select the station ports by pressing the A1 to A16 buttons.
6. Press ** to return to configuration mode.
7. Dial 16 (How Internal Stations Answer Calls).
8. Dial 2 (Tone Announce First).
9. Dial ***.
Setting Up the Intercom Hunt Group
To program the intercom hunt group:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 18 “ITCM HUNT LINK”.
4. Select a station that will hunt for the voice mail system using the A1 through A16 buttons.
OTE
: Select only one station at a time. The DSS light will be steady.
N
5. Select the first station port in the voice mail system using the A1 through A16 buttons. The light should blink.
6. Dial * when all the line ports have been selected.
7. Repeat steps 4 through 6 until all the stations that will hunt for the voice mail system
have been linked.
8. When finished, dial ***.
Setting Up Line Groups
You need to group outside lines of the same type together for dial-up outgoing access.
This is required to call an outside telephone number or a pager. Access codes for the line
groups are as follows:
36 Telephone Switching Systems for Amanda@SOHO
• Group 1 = Dial 9 or Dial 0
• Group 2 = Dial 81
• Group 3 = Dial 82
• Group 4 = Dial 83
Assigning line group automatically arranges the system for hybrid operation, which may
incur a higher monthly tarif f than the key s ystem operation incurs. As k the local telephone
company for details.
To program line groups:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 35 “ASSIGN LINE GRPS”.
3. Dial 1 for Group 1.
4. Select line ports to be assigned by diali ng 01 thr oug h 06 or B1 thro ugh B6. (The port
is assigned if the LED is on.)
5. Dial * to assign lines to another group or ** to finish but stay in configuration mode.
OTE
N
: To remove lines from a group, enter 0 for the line group.
Setting Prime Line Intercom for Voice Mail Ports
If you assign a group of lines, an intercom line, or one individual line to a particular
station for use as its prime line, the station automatically selects that line for use when the
user takes it off-hook. Single-line telephones must have either line groups or intercom
already programmed.
To program prime line intercom for voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 15 for “PRIME LINE”.
4. Dial 50 for intercom line.
5. Select the voice mail station ports to be assigned by dialing 10 through 25 or A1
through A16. (The station is assigned if the LED is on.)
6. Dial * to assign stat ions to anot her pri me line or *** to fini sh but s tay in conf iguration
mode.
Setting Up Message Waiting
Any station that you program with this feature can control the message waiting light at
other stations in the system. When station users see their lights on, they can press ITCM
HOLD to call the station that activated the line.
Chapter 4: Programming the Comdial Unisyn 37
To program message waiting light for voice mail ports:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 06 for “MSG. WAIT ORIG.”.
4. Select the station ports to be assigned this feature by dialing 10 through 25 or A1
through A16. (The station is assigned if the LED is on.)
5. Dial * to assign stations to another prime line or ** to finish but stay in configuration
mode.
Setting Up Ringing Line Preference
When you assign this feature to a station, that station automatically answers a ring ing line
when its user goes off-hook. The ringing line shows as an orange LED only when you
have canceled Ringing Line Preference. The IST ports must have ringing line preference
assigned.
To program ringing line preference:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 53 “STATION FEATURES”.
3. Dial 09 for “RING LINE PREF.”
4. Select the station ports to be assigned this feature by dialing 10 through 25 or A1
through A16. (The station is assigned if the LED is on.)
5. Dial * to assign stations to another prime line or ** to finish but stay in configuration
mode.
Other Considerations
This section covers some oth er features that may be of interest to you: Ti med Hol d Recall
and Unanswered Call Transfer Recall. It also covers how to program private lines.
Using Timed Hold Recall
When you place a caller on hold, the call will ring at your station after the preprogrammed time limit. If you fi nd that your calls are ringing back too soon and endi ng up
in your voice mailbox because you are on another call, you might consider setting the hold
recall time to 3 or 4 minutes.
To use timed hold recall:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 14 “HOLD RECALL XXXX”.
38 Telephone Switching Systems for Amanda@SOHO
3. Dial one of the following:
1 for 30 sec. 6 for 240 sec.
2 for 60 sec. 7 for 300 sec.
3 for 90 sec. 8 for 360 sec.
4 for 120 sec. 9 for 420 sec.
5 for 180 sec. 0 for 0 sec.
4. Dial * to finish but stay in configuration mode.
Using Unanswered Call Transfer Recall
When a call is transferred to a station and the station does not answer, you will probably
want the call to go into the station’s mailbox. If the call returns to the transferring station
instead of going to voice mail, you need to adjust the Call Transfer Recall time.
To set call transfer recall:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 11 “STA XFR RCL XXX”.
3. Dial one of the following:
1 for 10 sec. 6 for 60 sec.
2 for 20 sec. 7 for 90 sec.
3 for 25 sec. 8 for 120 sec.
4 for 30 sec. 9 for 180 sec.
5 for 45 sec. 0 for 400 sec.
4. Dial * to finish but stay in configuration mode.
Using Private Lines
If you have private lines in your s ystem that need to b e answered by the voice mail syst em,
you must assign a voice mail ID to the private line and program the line to delay ring to
the voice mail system.
The voice mail ID causes the line to go to the right person’s voice mailbox if the line goes
unanswered. For example, if line 3 is a private line for station 14, you want the line to be
answered by the voice mailbox of station 14 if no one is available to answer the line. The
line needs an identification number for this purpose.
To assign a voice mail ID to the private line:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 43 (voice mail line ID).
3. Press the line button (B1 through B6 ) fo r th e pr ivate line. (In the example, you would
have pressed B3 for line 3.)
4. Press # to clear the current ID.
Chapter 4: Programming the Comdial Unisyn 39
5. Dial the number of the first voice mail port.
6. Dial *** to finish but stay in configuration mode.
To program the line to delay ring to the voice mail system:
1. If you are not already in configuration mode, dial ITCM *#746*.
2. Dial 54 “STA/LINE CONFIG”.
3. Dial 2 “DELAY RING”.
4. Press the line button (B1 through B6 ) fo r th e pr ivate line. (In the example, you would
have pressed B3 for line 3.)
5. Press #.
6. Dial the station number plus 2 (in this example, you would dial 142).
7. Dial *** to finish but stay in configuration mode.
Programming a Direct Login Button
A Direct Login button allows users to reach voice mail by pressing that button. Each
station must be programmed individually.
1. Dial ITCM **1.
2. Press the button on the telephone set to be used for direct login.
3. Press ITCM again.
4. Dial the number for the voice mail system.
5. Press HOLD.
6. Dial 9.
7. Press SPKR.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\121.on
for two-digit extensions and c:\amanda\pbx.db\122.on for three-digit extensions.
This file contains the tokens “,*3,%E”.
• The tokens that turn the message waiting light off are in c:\amanda\pbx.db\121.off
for two-digit extensions and c:\amanda\pbx.db\122.off for three-digit extensions.
This file contains the tokens “,#3,%E”.
40 Telephone Switching Systems for Amanda@SOHO
• The dial codes and integration strings used by the switch are
c:\amanda\pbx.db\121.pbx for two-digit extensions and
c:\amanda\pbx.db\122.pbx for three-digit extensions.
121.pbx contains the following lines:
####################################################
# Comdial DSU/Unison, 2-digit dial plan #
####################################################
dl_dtwait F, # Dial code to put a caller on transfer hold :
dl_ndtret F- # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 0 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup A # Which DTMF tone to listen to for hangup detection :
dl_prefix , # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘rr2’
integration 10 ‘rr3’
integration 10 ‘ee0’
integration 10 ‘9*ee’
integration 10 ‘rr’
122.pbx contains the following lines:
####################################################
# Comdial DSU/Unison, 3-digit dial plan #
####################################################
dl_dtwait F, # Dial code to put a caller on transfer hold :
dl_ndtret F- # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 0 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup A # Which DTMF tone to listen to for hangup detection :
dl_prefix , # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘rrr2’
Chapter 4: Programming the Comdial Unisyn 41
integration 10 ‘rrr3’
integration 10 ‘eee0’
integration 10 ‘9*eee’
integration 10 ‘rrr’
42 Telephone Switching Systems for Amanda@SOHO
Chapter 5: Programming the Iwatsu Adix
Entering and Exiting Programming Mode
The Iwatsu ADIX can either use a laptop or terminal with Iwatsu-provided software,
connected to the RJ45 por t label ed “PC” on the f ront of th e EDVIF circuit car d, or can use
a display telephone plugged into Port 1 (which defaults to extension 201).
To enter programming mode from the telephone:
1. Place programming template over keypad and buttons (or use the diagram in this
chapter).
2. Press Feature # 1 2 3 4 9 7 which places this telephone in programming mode.
The display reads:
ENTER CLASS X0#1
ADIX -M-KT
To exit programming mode from the telephone:
1. Lift the telephone receiver and replace it.
2. Press the red reset button on the small red reset button (located on the CPU card
inside the computer).
3. Wait for the display to show the date again. This takes a few minutes.
Initializing the System
IF the telephone system is not initialized, then you must first create Class 1 level telephone
assignments which assign a physical port to a type of telephone and the logical port
address. Once all of the telephones have been programmed, press the small red reset
button (located on the CPU card) so that all new settings take place.
IF the system is already initialized, ignore this section.
Using the Telephone Keys and Buttons
You use the telephone keys and buttons as you program. Use the following diagram to
identify the keys and buttons if you don’t have the template on.
44 Telephone Switching Systems for Amanda@SOHO
The Iwatsu software is organized into three types of areas:
• Class areas which denote large categories of functions and settings
• Item areas that allow you to work on subcategories within a Class level
• Number areas which usually are settin gs and functions particul ar to a telephone or
individual incoming C.O. line, etc.
To access a programming area (once you are in programming mode):
1. Press Class.
2. Dial the two-digit class number (for example, 04).
The display reads:
04.01
The 4 is the class and 01 represents the first item.
3. If you don’t want the first item, press Item.
4. Dial the two-digit item number (for example, 12).
Chapter 5: Programming the Iwatsu Adix 45
The display reads:
04.12
24
The 4 is the class; 12 is the item. Because this item has no numbers, the item’s setting
is displayed. In this example, the setting is 24.
5. If this item is divided into numbers, you press Num and dial the two-digit number.
For example, if you were programming Class 4 Item 77 Number 14, the display
would read:
04.77 <Num14>
DA
The 4 is the class; 77 is the item; 14 is the number. DA (or whatever value is displayed) is the current setting for this number.
6. To enter the setting, dial the number (for example, dial 24 for 24). To enter letters,
press the following buttons:
For: Press
DA SPKR SPKR
DB SPK R TRAN
DC SPK R FEAT
DD SPKR HOLD
F TRAN
S FEAT
7. After selecting a setting, press Enter to save that information before going on to the
next class, item, or number.
Setting Up an Iwatsu ADIX
1. The first area to address is Class 4, Item 12: The camp-on duration timer.
This number must be at least 10 larger than the number for the Fwd No Answer
Timer. The default is 60 (seconds).
2. The second area is Class 4, Item 13: The Fwd No Answer Timer. The default is 12
seconds.
3. Proceed to Class 4, Item 55: True Attendant Position.
Input “1” if the physical port 1 is the attendant port.
4. Program Class 4, Item 71 (Voice Mail Data) as follows:
Num 2 Camp-on Treatment 0=MOH 1=RBT
Choose either music on hold or ring backtone.
Num 10 Port DTMF Speed Choose 2 or 3
Num 11 Port In-Packet Pause Time 0
Num 12 Port Pre-Disconnect Signal 0
46 Telephone Switching Systems for Amanda@SOHO
Num 13 Port Disconnect Signal Type 0
Num 14 Trunk Packeting 0
Num 15 Port Loop Open Duration 25
5. Program Class 4, Item 77 (Voice Mail Packet Codes) as follows.
Num 1 Direct Trunk Call 01
Num 2 Direct Intercom Call 06
Num 3 Transferred Trunk Call 07
Num 4 Camp-On Recall 07
Num 5 Trunk Recall 07
Num 6 Direct Transfer to VM 06
Num 7 Station Xfer of CO Call 07
Num 8 Station Xfer of Intercom Call 07
Num 9 CO Call to Station to VM 07
Num 10 Intercom Call to Station to VM 07
Num 11 VM Call to Station to VM 07
Num 12 VM Call to Sta DND to VM 07
Num 13 Direct Station Login 06
Num 14 Station Answer Tone DA
Num 17 VM Call to DND Sta to VM 07
Num 19 Disconnect Tone DD
Num 21 Station to Direct Record 21
6. Program Class 7, Item 2 as follows:
Num 47 Hunt Group Pilot 47
7. Program Class 7, Item 6 (Feature Access) as follows:
Num 1 Clear Msg Light Code *01
Num 19 Send Msg Light On Code *19
Num 30 Operator 0
Num 48 Mailbox Access 47
8. Program Class 8, Item 2 (Hunt Group Logical Port Numbers) as follows:
Num 1 1st Amanda Port #
Num 2 2nd Amanda Port #
Num 3 3rd Amanda Port #
Num 4 Last Amanda Port #
9. Proceed to Class 10, Item 45 (Msg Key Assigned).
Select 1 for Yes.
10. Program Class 10, Item 73 as follows:
Chapter 5: Programming the Iwatsu Adix 47
Num 1 Fixed Forwarding 1 (for Busy/NoAnswer)
11. Program Class 10, Item 78 as follows:
Num 1 Forwarding Destination 47
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\150.on
for the 8/24 and c:\amanda\pbx.db\151.on for the 16/48.
This file contains the tokens “,*19,%U”.
• The tokens that turn the message waiting light off are in c:\amanda\pbx.db\150.off
for the 8/24 and c:\amanda\pbx.db\151.off for the 16/48.
This file contains the tokens “,*01*19,%U”.
• The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\150.pbx for the 8/24 and c:\amanda\pbx.db\151.pbx for the 16/48.
150.pbx contains the following lines:
IwatsuAdix 8/24 (S/M Series)
####################################################
# Iwatsu Adix #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret F- # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 1 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer A # Which DTMF tone to listen to for answer detection :
dt_hangup D # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘07rrr’
integration 10 ‘06eee’
integration 10 ‘07rr’
integration 10 ‘06ee’
integration 10 ‘01ttt’
integration 10 ‘21iii’
48 Telephone Switching Systems for Amanda@SOHO
151.pbx contains the following lines:
Iwatsu Adix 16/48
####################################################
# Iwatsu Adix #
####################################################
dl_dtwait F--- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 1 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup A # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 20 ‘x7rrr’
integration 20 ‘x6eee’
integration 20 ‘x7rr’
integration 20 ‘x6ee’
Chapter 6: Programming the NEC Electra, Level I
Getting Started
This chapter covers the NEC Electra, Level I, software release 2.00 and later.
To connect Amanda@SOHO to an NEC Electra, Level I, you need one SLT-F(1G)-200
digital-to-analog converter external box for each analog voice mail port.
Connect Amanda@SOHO to the telephone switching system by connecting one RJ-11
pair from each voice mail port to the RJ-11 jack on the SLT. The RJ-11 cord from the SLT
to the digital port is built into the NEC Electra.
Once the two are connected, you are ready to program the NEC Electra. All programming
of the telephone switching system must be done from station 10.
To start programming:
1. Press the FNC key.
2. Press the HOLD key.
3. Press #0*.
4. For most features, you:
a. Press an LK key (one of the keys just under the telephon e’s di splay), s uch as
LK1 for System Mode.
b. Press a data number (two digits on the telephone), such as 67 for Voice Mail
Access Code Assignment.
When you get this far , you have ent ered a memor y block, such as 1-67. (The 1 is
from LK1 and the 67 is the data number.)
c. An access code (usually two digits) representing the feature to be coded, a
port number, station number, etc. automatically appears.
d. You might have to press the TRF key to advance to the correct access code.
e. Press the digits that indicate the setting for that access code.
You might press a digit that represents yes or no, a series of digits which set the
Message Waiting Indication, etc.
While entering the data in step E, use the following keys:
Meaning: Key to press:
To move the cursor to the left *
To move the cursor to the right #
50 Telephone Switching Systems for Amanda@SOHO
Meaning: Key to press:
To type the setting 0 to 9
To type a * LNR/SPD + *
To type a # LNR/SPD + #
To clear the setting HOLD
6. Press the TRF key to write the setting to the database and move on to the next data
setting. For example, after providing a setting for port one or feature one, you move
on to port two or feature two. When you reach the last port or f eature, you m ove on to
the next memory block. For example, yo u would mov e from memor y block 1-67 t o 1-
68.
7. Press the SPKR key to stop programming.
The following diagram shows a typical telephone set with its display and keys.
NEC
Large LED
Display (LCD)
1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
MIC
1
2
3
ABC
DEF
4
5
OPER
6
JKL
MNO
8
9
TUV
WXY
0
#
ANS
TRF
GHI
PRS
*
HOLD
7
TRF Key
Data Write
ICM
RECALL
FNC
CNF
LNR
SPKR
CO/PBX LED
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Flexible Line Keys
Setting Mode Selection
MIC LED
ICM LED
RECALL Key
No Function
15
16
SPD
17
18
19
20
FNC Key
Setting Special Mode Selection
CNF Key
No function
LNR/SPD Key
Pause, Hyphen
SPKR Key
To go back on-line
ANS Key
Mode Return
Dial Key
Hold Key
Clear Data
Programming the Hunt Group
The hunt group should be linear.
Chapter 6: Programming the NEC Electra, Level I 51
To program the hunt group:
1. Press the FNC key.
2. Press the HOLD key.
3. Press #0*
4. Assign physical ports to the logical voice mail extensions.
a. Press the LK4 key.
b. Press 06.
This places you in memory block 4-06.
The first port number appears on the display.
c. Press 50.
d. Press the TRF key to write the setting to the database.
e. Repeat steps C and D for each port.
After typing 50 for the last port, you enter memory block 4-07.
5. In memory block 4-07, you assign voice mail functions to ports.
a. Press 1 for Yes.
b. Press the TRF key to write the setting to the database.
c. Repeat steps C and D for each port.
6. Press the SPKR key to stop programming.
Programming System Mode
System mode has the following features:
• Record Message
• Forward All Calls
•Forward Busy
• Forward No Answer
• DTMF Disconnect Signal
• Message Waiting Indication
To program these features:
1. Press the FNC key.
2. Press the HOLD key.
3. Press #0*.
4. Press the LK1 key.
5. Press 67.
This places you in memory block 1-67.
The access code is VM01 and represents port one.
6. Press the TRF key until the access code becomes VM04.
52 Telephone Switching Systems for Amanda@SOHO
7. To record messages, press 667 .
8. Press the TRF key to write the setting to the database and move on to access code
VM05.
9. To forward all calls, press 667.
10. Press the TRF key to write the setting to the database and move on to access code
VM06.
11. To forward busy, press 666.
12. Press the TRF key to write the setting to the database and move on to access code
VM07.
13. To forward no answer, press 667.
14. Press the TRF key to write the setting to the database and move on to access code
VM08.
15. Press the TRF key again to move on to access code VM09.
16. To detect the DTMF disconnect signal, make the setting 999#.
To do that, you press 999+ LNR/SPD + #.
17. Press the TRF key again to move on to access code VM10.
18. To program the message lights on, press 641.
19. Press the TRF key to write the setting to the database and move on to access code
VM11.
20. To program the message lights off, make the setting 64*.
To do that, you press 64+ LNR/SPD + *.
21. Press the TRF key to write the setting to the database.
22. Press the SPKR key to stop programming.
Programming Night and Day Modes
By default, telephones connected to port numbers 01 and 02 ring on all i ncoming CO /PBX
calls. Telephones connected to ports number 03+ do not ring on any incoming CO/PBX
calls.
To change this programming for day or night mode:
1. Press the FNC key.
2. Press the HOLD key.
3. Press #0*.
Chapter 6: Programming the NEC Electra, Level I 53
4. Press the LK4 key.
5. Do one of the following:
• Press 15 for CO/PBX Ring Assignment (Day Mode).
• Press 16 for CO/PBX Ring Assignment (Night Mode).
If you select 15 you can program both Day Mode and Night Mode during this
same programming session. The 15 or 16 is the second number from the left on
the display.
This places you in memory block 4-15 or 4-16—CO/PBX Ring Assignment.
The first two characters at the left end of the display is the telephone port number,
which ranges from 01 to 16.
6. Press the Dial Pad key corresponding to each CO/PBX number.
The LCD display changes each time a Dial pad key is pressed. If it shows a setting, an
incoming call from the corresponding CO/PBX line rings at the indicated station (01-
16).
The setting is a trunk number and has up to eight digits.
7. You can enter a trunk number, remove one, or change one.
8. Press the TRF key to write the setting to the database and move on to the next telephone port number.
9. Repeat steps 6 through 8 until you advance to the next memory block.
10. If that memory block i s 4- 16— fo r C O/P BX R i ng A ssi gnm ent (Ni gh t Mode ), you can
repeat steps 6 through 9 for Night Mode.
11. Press the SPKR key to stop programming.
Programming Call Forwarding
Call Forwarding is programmed per station. the most recent of the Call Forward—Busy/
No Answer feature overrides any previous setting for this.
Setting a station as Call Forward—All Calls when Call Forward—Busy/No Ans wer is
already set changes the Call Forward—Busy/No Answer condition.
Conflicting Call Forward settings are not allowed. For example, if Station A set Call
Forward—All Calls to station B, and then sets Call Forward—Busy/No Answer to station
C, busy calls forward to station B.
To set Call Forward—Busy/No Answer:
1. Press the FNC key.
The FNC key’s light goes on.
2. Press 62.
3. Enter the destination station number.
54 Telephone Switching Systems for Amanda@SOHO
4. Press the FNC key again.
The FNC key’s light goes off.
To cancel Call Forward—Busy/No Answer:
1. Press the FNC key.
The FNC key’s light goes on.
2. Press 62.
3. Press the FNC key again.
The FNC key’s light goes off.
To set Call Forward—All Calls:
1. Press the FNC key.
The FNC key’s light goes on.
2. Press 61.
3. Enter the destination station number.
4. Press the FNC key again.
The FNC key’s light goes off.
To cancel Call Forward—All Calls:
1. Press the FNC key.
The FNC key’s light goes on.
2. Press 61.
3. Press the FNC key again.
The FNC key’s light goes off.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\170.on.
This file contains the tokens “641%U”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\170.off.
This file contains the tokens “64*%U”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\170.pbx.
This file contains the following lines:
Chapter 6: Programming the NEC Electra, Level I 55
NEC Electra, Level I (release 2.00+)
####################################################
# NEC Electra Level 1 #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 4 # Number of seconds to wait for dialtone detection :
flashtm 70 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup ‘999#’ # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘rr667’
integration 10 ‘bb666’
56 Telephone Switching Systems for Amanda@SOHO
Chapter 7: Programming the NEC Electra II
Getting Started
This chapter cover the NEC Electra II, software release 3.0 and later.
To connect Amanda@SOHO to an NEC Electra II, you need one SLI-8G-21 single-line
interface card (this works for up to eight analog voice mail ports).
Run one pair wire for each vo ice mail port from the punch d own block to the co nnector on
the SLI.
Once the two are connected, you are ready to program the NEC Electra II. The
programming can be done from any station—so long as the telephone has a display.
To start programming:
1. Press the FNC key.
2. Press #0*8974.
3. For most features, you:
a. Press an LK key (one of the keys just under the telephon e’s di splay), s uch as
LK4.
b. Press a data number (two digits on the telephone), such as 14 for Intercom
Master Hunt Number.
When you get this far , you have ent ered a memor y block, such as 4-14. (The 4 is
from LK4 and the 14 is the data number.)
c. An access code (usually two digits) representing the feature to be coded, a
port number, station number, etc. automatically appears.
d. You might have to press the TRF key to advance to the correct access code.
e. Press the digits that indicate the setting for that access code.
You might press a digit that represents yes or no, a series of digits which set the
Message Waiting Indication, etc.
While entering the data in step E, use the following keys:
Meaning: Key to press:
To move the cursor to the left *
To move the cursor to the right #
To type the setting 0 to 9
To type a * LNR/SPD + *
58 Installing and Administering Amanda@SOHO
Meaning: Key to press:
To type a # LNR/SPD + #
To clear the setting HOLD
4. Press the TRF key to write the setting to the database and move on to the next data
setting. For example, after providing a setting for port one or feature one, you move
on to port two or feature two. When you reach the last port or f eature, you m ove on to
the next memory block. For example, yo u would mov e from memor y block 4-14 t o 4-
15.
5. Press the SPKR key to stop programming.
The following diagram shows a typical telephone set with its display and keys.
NEC
Message Waiting LED
Display (LCD)
1 2 3 4
5 6 7 8
9 10 11 12
13 14 15 16
MIC
1
2
3
ABC
DEF
4
5
JKL
TUV
OPER
TRF
6
MNO
8
9
WXY
0
#
ANS
HOLD
GHI
7
PRS
*
TRF Key
Data Write
ICM
RECALL
FNC
CNF
LNR
SPKR
CO/PBX LED
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Flexible Line Keys
Setting Mode Data Selection
MIC LED
ICM LED
RECALL Key
Next Page
15
16
SPD
17
18
19
20
FNC Key
Previous Page
CNF Key
Next Number
LNR/SPD Key
Pause, Hyphen
SPKR Key
To go back on-line
ANS Key
Mode Return
Dial Key
Hold Key
Clear Data, Pause
Chapter 7: Programming the NEC Electra II 59
Programming Voice Mail Access
The hunt group should be circular.
To program voice mail access:
1. Press the FNC key.
2. Press #0*8974.
3. To learn what physical port number is the first voice mail port:
a. Press the LK7 key.
b. Press 1.
This puts you in memory block 7-1, the card interface slot assignment.
c. Press the TRF key until the unit name SLI8G-21 appears on the display.
The first port on this card is on the lower right of the display. It is a two-digit
number. You mu st know which Single Li ne Ports yo u are using for voice mail
before you can proceed. (For example, the port number might be 25.)
Programming sample:
Page No. Upper Slot No. Unit Name Port No.
1_________16:_______________=31
1>________08:____SLI8G-21___=25
4. To give that physical port an extension number, for example, 300:
a. Press the LK4 key.
b. Press 10.
This puts you in memory block 4-10, for station number assignment.
c. Go to the Tel Port No. and type the two-digit port number for the first port
(from Step 3C). (For example, you might type 25.)
d. Type the extension number (for example, 300) to be assigned to that port.
Programming sample:
Port No. Data No. Title Setting Data.
25________10____STA_____=300
e. Press the TRF key.
The next physical port (for example 26) appears on the display.
f. Type the next extension (for example, 301).
g. Repeat Steps E and F for the rest of the ports.
OTE
N
: You must know what extensions/station have been assigned to what
ports.
60 Installing and Administering Amanda@SOHO
Programming the Hunt Group
The hunt group should be circular.
To program the Intercom Master Hunt Number:
1. Press the LK4 key.
2. Press 14.
This puts you in memory block 4-14, Intercom Master Hunt Number.
3. Go to the Tel Port No. and type the two -digit port n umb er for the first port (for example, 25.)
4. Press LK2 to modify the displayed setting to YES.
5. Press the TRF key to enter.
Programming sample:
Tel Port No. Data No. Title Setting Data.
25/ _______14___MSTER__ =YS
To forward calls:
1. Press the LK4 key.
2. Press 15.
This puts you in memory block 4-15, Intercom Master Hunt FWD Assign.
3. Go to the Tel Port No. and type the two -digit port n umb er for the first port (for example, 25.)
4. Type the extension that the first port should forward to (for example 301).
Programming sample:
Tel Port No. Data No. Title Setting Data.
25/ _______14___ICMFWD__ 301
5. Press the TRF key.
6. Return to memory block 4-15, by changing the 17 to a 15.
Programming sample:
Tel Port No. Data No. Title Setting Data.
25/ _______14___CLS(1)__ =15
7. Press the CNF key.
8. Enter the next extension to be forwarded to (for example 302).
Chapter 7: Programming the NEC Electra II 61
Programming sample:
Tel Port No. Data No. Title Setting Data.
25/ _______14___ICMFWD__ 303
9. Press the TRF key.
10. Repeat steps D through G for the rest of the voice mail ports in the hunt group.? for
the rest of the extension in the hunt group?
Programming a Quick Transfer
To set the quick transfer to the extension for the first port:
1. Press the LK1 key.
2. Press 8.
This puts you in memory block 1-8.
3. Enter the extension (for example, 300) for the first port.
4. Press the TRF key.
Programming the Interior Ring Pattern
To set the Interior Ring Pattern:
1. Press the LK1 key.
2. Press 2.
This puts you in memory block 1-2.
The setting should default to B, which is a ring that is 1 second on and 2 seconds off.
For a longer ring, change the setting to A.
While C and D are possible settings, their rings are too short to be usable in most
environments.
3. Press LK4 for B or LK3 for A.
Programming Message Waiting Indic at ions ( MWI)
To program MWI:
1. Press the LK1 key.
2. Press 1.
This puts you in memory block 1-1.
3. Go to the Dial code field.
62 Installing and Administering Amanda@SOHO
4. To change the field to 7*:
a. Press 7.
b. Press the LNR/SPD key.
c. Press #.
5. Type 502 (to set MWI).
Programming sample:
Dial code field Function number
47:__2DG_____(7*
TIME DISPLAY
6. Press the TRF key to save your change.
The Dial code field should be 7#, which is what you need for canceling the message
waiting indicator.
7. Type 503 (to cancel MWI).
Programming sample:
) = 502
Dial code field Function number
47:__2DG_____(7#
TIME DISPLAY
) = 503
Programming Telephones to Forward to Voic e Mail
You must program each telephone to forward to voice mail when the extension does not
answer or is busy.
To forward calls to voice mail:
1. Press the FNC key.
2. Press 43.
3. Enter the destination number.
This is the extension for the first port or pilot number to the voice mail hunt group, for
example, 300.
4. Press the SPKR key.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\171.on.
This file contains the tokens “7*%U”.
Chapter 7: Programming the NEC Electra II 63
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\171.off.
This file contains the tokens “7#%U”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\171.pbx.
This file contains the following lines:
NEC Electra II (release 3.00+)
####################################################
# NEC Electra Level II #
####################################################
dl_dtwait F-- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 4 # Number of seconds to wait for dialtone detection :
flashtm 60 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference# What to dial to create/record a conference call :
integration 10 ‘rr’
integration 10 ‘rrr’
integration 10 ‘rrrr’
64 Installing and Administering Amanda@SOHO
Chapter 8: Programming Panasonic KXTD 1232
Using a Panasonic Telephone
You use the KX-T7230 or KX-T7235 telephone to program a Panasonic KXTD 1232.
KX-T7230 KS-T7235
The display provides helpful information, such as what you should do now or what you
have done.
Both telephones use two information lines for programming. The upper line is called the
Message Line and the lower line is called the Function Line.
The Message Line shows you what you should do or what you should select. It also
confirms what you have just entered. If your entry exceeds the 16-digit capacity of a line,
you can shift the display by pressing the right arrow or left arrow button.
The Function Line shows the current function of the soft buttons. These functions change
with the programming procedures and as you press the SHIFT button.
66 Telephone Switching Systems for Amanda@SOHO
Getting Ready
Programming the Panasonic KXTD 1232 can be performed only from Jack 1, and only
one telephone can be in programming mode at one time. While you are programming,
your extension is treated as a busy extension.
Before programming, confirm that:
• Your telephone is on-hook.
• No calls are on hold at your telephone.
To start programming:
1. Press PROGRAM * #1234.
1234 is the default system password. Your telephone switching system may have
another password.
2. When SYS-PGM NO? -> appears on the display, you dial the number of the program
you want to use.
To finish one program and go on to another:
1. Press STORE to store your changes.
The STORE indicator light becomes red and you hear a beep if your changes were
successfully stored.
If you hear the alarm (three beeps), check that your entry is valid.
2. Press END.
3. Dial the number for the next program.
To exit programming mode do one of the following:
• Lift th e handset.
• Press END. When the initial message: SYS-PGM NO? -> appears on the display,
press PROGRAM.
Programming a Panasonic
The following table explains what programs to use as you set up a Panasonic for use with
Amanda.
Program and It s Purpose What You Enter What You See on Display
Start programming PROGRAM *#1234 SYS-PGM NO? ->
CLR NEXT
Call Hunting: Program the extension group that is
assigned to Amanda for voice mail
106 Call Hunting
SKP+ CLR NEXT
NEXT EXT GRP NO?->
SKP+ CLR NEXT
NEXT (or type group
number)
Groupx: Disable
-> SEL+ NEXT
Chapter 8: Programming Panasonic KXTD 1232 67
Program and It s Purpose What You Enter What You See on Display
Extension Group Assignment: Place jacks that are
connected to voice mail in their own extension group.
SELECT (until VM appears as group setting)
Store (the Auto Dial
key)
End (the Hold key) (see
telephone diagrams)
602 EXT Group Asn
NEXT Jack NO? ->
NEXT (or jack number)(01 goes to 01-1)
Type group number #01-1:EXGx
NEXT to #01-2, #02-
1....#32-2 or #64-2
Store
End
Groupx: VM
-> SEL+ NEXT
SKP+ CLR NEXT
SKP+ CLR NEXT
#01-1:EXG1
-> SEL NEXT
-> SEL NEXT
Voice Mail Status DTMF Set: Change the disconnect signal to #9# and use the default call codes for
the other signals.
113 VM Status Set
SKP+ CLR NEXT
NEXT
(Press 1 if not already
there.)
NEXT
(Press 2 if not already
there.)
NEXT
(Press 3 if not already
there.)
NEXT
(Press 4 if not already
there.)
NEXT
(Press 5 if not already
there.)
NEXT
(Press #9# if not already
there.)
RBT :1
-> SEL NEXT
BT :2
-> SEL NEXT
ROT :3
-> SEL NEXT
DND :4
-> SEL NEXT
Answer :5
-> SEL NEXT
Disconnect :#9#
SKP+ CLR NEXT
NEXT
(Press 9 if not already
there.)
Confirm:9
SKP+ CLR NEXT
68 Telephone Switching Systems for Amanda@SOHO
Program and It s Purpose What You Enter What You See on Display
Mailbox ID Code: Make sure that all the jacks/ex-
tension have the value “Not Stored”.
NEXT
(Press 6 if not already
there.)
NEXT
(Press 7 if not already
there.)
NEXT
(Press 8 if not already
there.)
609
NEXT
NEXT
If not “Not Stored” i.e.
blank, press SHIFT to
toggle to
If not “Not Stored” i.e.
blank, press CLR
FWD VM RBT:6
SKP+ CLR NEXT
FWD VM BT:7
SKP+ CLR NEXT
FWD EXT RBT:6
SKP+ CLR NEXT
Mailbox ID Code
SKP+ CLR NEXT
Jack NO?->
SKP+ CLR NEXT
#01-1:Not Stored
-> SEL NEXT
#01-1:Not Stored
-> CLR NEXT
#01-1:
-> CLR NEXT
Call Forwarding: Provide the code needed to leave
and get messages.
Operator/Manager: Enter the jack number that the
operator is assigned to as OPE-1. If you have a backup operator, enter the jack number for that p ers on a s
OPE-2.
You can also use this program to set a jack number
for the manager. This provides an additional jack
from which programming can be done.
Repeat last three steps
for all jacks/extensions.
114
NEXT
#6H
(to get the H, press the
FLASH button)
NEXT
*H#
006 Operator/Manager
NEXT OPE-1:Jack01
VM Command Set
SKP+ CLR NEXT
LV-MSG:#6H
GETMSG:*H#
-> SEL NEXT
SKP+ CLR NEXT
-> SEL NEXT
Chapter 8: Programming Panasonic KXTD 1232 69
Program and It s Purpose What You Enter What You See on Display
Type jack number
(for example, 01 is Jack
1)
NEXT OPE-2:Jack01
-> SEL NEXT
No Answer Time: Changes the number of times a
station rings before it is considered unanswered.
Day Mode: Allows you to specify Amanda as a primary attendant or backup attendant during the day.
Use Immdt as the setting for a primary attendant. Use
1, 3, or 6 Rings for a backup attendant.
Night Mode: Allows you to specify Ama nda as a primary attendant or backup attend ant at night . Us e Immdt as the setting for a primary attendant . Use 1, 3, or
6 Rings for a backup attendant.
202 No Answer Time
SKP+ CLR NEXT
NEXT Time: 5 rings
-> SEL NEXT
Press number of rings
603 DIL 1:N Asn Day
SKP+ CLR NEXT
NEXT Jack NO?->
SKP+ CLR NEXT
Type jack number (01
goes to 01-1)(32-2)
#01-1:CO01:Immdt
-> SEL NEXT
Press SELECT until you
see the setting you want
604 DIL 1:N Asn Nig
SKP+ CLR NEXT
NEXT Jack NO?->
SKP+ CLR NEXT
NEXT or type jack
number(32-2)
#01-1:CO01:Immdt
-> SEL NEXT
Press SELECT until you
see the setting you want
Store
End
OTE
N
: To see what extensions are assigned to what jacks, use PROGRAM
*#1234 003. To see what extension a particular telephone is, use PROGRAM 996.
70 Telephone Switching Systems for Amanda@SOHO
Forwarding Calls to Voice Mail
Because Amanda does blind transfers, you need to program each telephone to forward
calls to voice mail when that telephone is busy or not answered.
To program calls to forward to voice mail on a digital telephone:
1. Go off-hook.
2. Dial 7105 and the first pilot number assigned to voice mail hunt group.
The fwd/dnd button light will stay on.
To cancel call forwarding:
• Go off-hook and dial 7100.
There is no way to turn it off using the button.
Do Not Disturb can be controlled through Amanda or by programming a button with
7101. It can be canceled using 7100.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\191.on.
This file contains the tokens “-701,%U”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\191.off.
This file contains the tokens “-700,%U”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\191.pbx.
This file contains the following lines:
Panasonic KXTD 1232
####################################################
# Panasonic KXT-D 1232 #
####################################################
dl_dtwait F-- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 0 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup ‘#9#’ # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
Chapter 8: Programming Panasonic KXTD 1232 71
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘#6rrr’
integration 10 ‘998#rrr#’
integration 10 ‘*eee#’
integration 10 ‘#6rr’
integration 10 ‘998#rr#’
integration 10 ‘*ee#’
integration 10 ‘rrr’
72 Telephone Switching Systems for Amanda@SOHO
Chapter 9: Programming Panasonic DBS 824
Getting Started
Connect the Amphenol cable from the KSU to the punch down block. Cross connect the
system wire runs to the station wire runs or to modular RJ-11 connectors.
Use a single-line telephone adaptor (SLTA) to support up to four analog telephones.
Requires one digital port per analog port.
You can program the Panasonic 834 from up to four telephones so long as the attendant
display telephone. A telephone that is connected to extension port1 with an extension
number of 100 is automatically an attendant telephone.By default, extension port 2
(extension number 101) is the second attendant telephone, although this extension can be
reprogrammed.
The information in this chapter is for Panasonic DBS 824 software versions CPC-S and
CPC-M 1.0 and higher.
To start programming:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press ##.
4. Then you press an FF key.
The keys with the lights on them are FF1 through FF8.
Typically they are labeled Line 1 through Line 8.
5. After the FF key, you dial a series of digits, depending on the program and your
needs.
6. Press the HOLD key to store your entry and move forward (to the next port number or
program number).
To stop programming:
• Press the ON/OFF key.
74 Telephone Switching Systems for Amanda@SOHO
Using the Telephone
The following diagram shows you where the keys are on the Panasonic telephone.
Panasonic
PROG MUTE
Line 1
1
GHI
4
PRS
7
*
CONF
Line 2 Line 3 Line 4 Line 5 Line 6
ABC
2
JKL
5
TUV
8
OPER
0
AUTO VOL VOL
DND/CF
DEF
3
EXT
MNO
6
MUTE
WXY
9
MSGE
#
DIGITAL
REDIAL
FLASH
ON/OFF
HOLD
The CONF key resets an entry to its default s
Key Programming Use
CONF Resets entry to its default settings.
FLASH Stores your entry and moves backward (decrements
port number in the same address or decrements program address number).
HOLD Stores your entry and moves forward (increments
port number in the same address or increments pro-
gram address number).
VOL ^ Moves backward to the previous programming level.
* Stores your entry and moves backward (decrements
program address number).
# Stores your entry and moves forward (increments
program address number).
Chapter 9: Programming Panasonic DBS 824 75
Programming the Hunt Group
The hunt group is terminal. In a terminal hunt group, the hunt begins with the pilot
number, and moves sequentially through the extensions in the hunt group. If all the
extensions are busy, the call camps onto the hunt group and waits for an extension to
become idle.
To program the hunt group:
1. Start programming as explained in “Getting Started” on page 73 .
2. Press the FF4 key.
3. Dial 3#.
4. Enter the number for this hunt group (1-4).
5. Dial #1#.
6. Enter the hunt group pilot number (any number in these ranges: 11-69 for CPC-S or
101-699 CPC-M).
We suggest using 50 or 500. Write down the number you used here. You will need to
use it again in the sections “To Use a Voice Mail Message Key” on page 80 and “To
Use a Voice Mail Transfer Key” on page 81.
7. Dial #.
8. Press the FF4 key.
9. Enter the number for this hunt group (1-4).
10. Dial #2#.
11. Dial 0# for terminal hunting.
12. Press t he FF4 key.
13. Dial 3#.
14. Enter the number for this hunt group (1-4).
15. Dial #5#.
16. Enter the extension number for the first Amanda port.
17. Dial #.
18. Press the HOLD key.
19. Repeat steps 16 through 18 for each Amanda port.
76 Telephone Switching Systems for Amanda@SOHO
Using Third-Party Voice Mail
Y o u need to program this telephone switching system to use third-party voice mail. On the
Panasonic 824 DBS, this is equivalent to setting the terminal type to 10.
To use third-party voice mail:
1. Press the FF3 key.
2. Dial #2#10#.
3. Press the HOLD key.
Programming Call Forwarding
The Call Forward—No Answer Timer determines how long an unanswered call rings
before it is sent to a secondary destination.
To set call forward on no answer to 12 seconds:
1. Press the FF1 key.
2. Dial 3#17#2#.
3. Press the HOLD key.
Stopping the Busy Signal
The DBS 824 can be set to send either silence (default) or a busy tone to a voice mail port
when the caller hangs up.
To make sure that the voice mail busy tone is set to silence (on hang-up):
1. Press the FF1 key.
2. Dial 2#1#20#0#.
3. Press the HOLD key.
Using Amanda as a Primary Auto Attendant
In addition to the program you have already done, to make Amanda a primary auto
attendant, you need to program the DBS 824 to send incoming calls from trunk lines to
Amanda when the DBS 824 system is in Day mode.
Do not do the procedures in “Using Amanda as a Backup Attendant” on page 77.
Chapter 9: Programming Panasonic DBS 824 77
OTE
N
: You may need to be aware what hunt group is associated automatically
with extensions in CPC-S and CPC-M software. In the following procedure, you use the extens ion that corresponds to the voice mail hunt group.
CPC-S
Hunt Group
12331
22432
32533
42634
To program which extensions receive incoming calls during the day:
1. Press the FF4 key.
2. Dial 1#.
3. Dial the extension nu mber (ext en si on s rang e from 23 to 26 for CPC-S and from 31 to
34 for CPC-M).
Use the extension that corresponds to the voice mail hunt group.
4. Dial #.
5. Dial the trunk number (which ranges from 1 to 6 for CPC-S and from 1 to 8 for
CPC-M).
6. Dial #1#.
Extension
CPC-M
Extension
7. Press the HOLD key.
8. Repeat steps 1 through 7 for each trunk line.
To program when Day mode starts:
1. Press the FF1 key.
2. Dial 3#25#.
3. Type the time at which Day mode starts using the format HHMM (two digits for the
hour and two digits for the minutes). Also use the 24-hour clock.
For example 8 a.m For example, 8:05
4. Press the HOLD key.
A.M
. is 0805 and 8:30 P.M. is 2030.
Using Amanda as a Backup Attendant
To use Amanda as a backup attendant, you must clear the second, third, and fourth
attendant positions.
Do not do the procedures in “Using Amanda as a Primary Auto Attendant” on page 76.
78 Telephone Switching Systems for Amanda@SOHO
To clear the second attendant:
1. Press the FF1 key.
2. Dial 2#1#22#.
3. Press the CONF key.
4. Press the HOLD key.
To clear the third attendant:
1. Press the FF1 key.
2. Dial 2#1#23#.
3. Press the CONF key.
4. Press the HOLD key.
To clear the fourth attendant:
1. Press the FF1 key.
2. Dial 2#1#24#.
3. Press the CONF key.
4. Press the HOLD key.
To program which extensions receive incoming calls during the night:
1. Press the FF4 key.
2. Dial 2#.
3. Dial the extension nu mber (ext en si on s rang e from 23 to 26 for CPC-S and from 31 to
34 for CPC-M).
Use the extension that corresponds to the vo ice mail h unt g rou p. See “Using Amanda
as a Primary Auto Attendant” on page 76 for the table that shows the extensions and
the hunt group numbers.
4. Dial #.
5. Dial the trunk number (which ranges from 1 to 6 for CPC-S and from 1 to 8 for
CPC-M).
6. Dial #1#.
7. Press the HOLD key.
8. Repeat steps 1 through 7 for each trunk line to be answered.
Chapter 9: Programming Panasonic DBS 824 79
To program when Night mode starts:
1. Press the FF1 key.
2. Dial 3#1#.
3. Type the time at which Day mode starts using the format HHMM (two digits for the
hour and two digits for the minutes). Also use the 24-hour clock.
A.M
For example 8 a.m For example, 8:05
4. Press the HOLD key.
. is 0805 and 8:30 P.M. is 2030.
Programming Each Telephone
To Use Answer Supervision
This feature allows the Panasonic 824 DBS to send an answer signal to third-party voice
mail systems. This provides quicker response time between the Panasonic 824 DBS.
The following programming can be performed from an attendant telephone or any other
telephone that has entered the programming access.
To program answer supervision for voice mail:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Dial #94.
4. Dial 1.
5. Press the HOLD key.
This assigns a 1 as an answer signal to speed up answer detection.
6. Press the ON/OFF key.
7. Repeat steps 1 through 8 on each user’s telephone.
To Use Call Forwarding
Each telephone extension needs to be programmed to use the call forwarding ID code for
voice mail. Do the following procedure on every user’s telephone.
To call forward to voice mail:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press the AUTO key.
4. Dial *.
80 Telephone Switching Systems for Amanda@SOHO
5. Enter the extension number.
6. Enter the extension number again.
7. Press the HOLD key.
8. Press the ON/OFF key.
9. Repeat steps 1 through 8 on each user’s telephone.
To Use a Voice Mail Message Key
You should program a voice mail message key from every system (not single-line)
telephone. The message key lights up when a message is waiting and when pressed will
send “8xxx” (where xxx is the telephone’s extension number) to voice mail for a direct
login.
To program the message key:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press an FF key that is non-CO and has a light.
4. Press the CONF key.
5. Press the AUTO key.
6. Dial the voice mail hunt pilot (probably 50 or 500) t hat you entered in “Programming
the Hunt Group” on page 75.
7. Press the AUTO key.
8. Dial 909 or 99, depending on the software version of your telephone switching system.
9. Press the HOLD key.
10. Press the PROG key.
11. Press the AUTO key.
12. Dial 909 or 99 (must match step 8).
13. Dial 8.
14. Dial the current telephone’s extension number.
15. Press the HOLD key.
16. Press the ON/OFF key.
17. Repeat steps 1 through 16 on each user’s telephone.
Chapter 9: Programming Panasonic DBS 824 81
To Use a Voice Mail Transfer Key
Programming a transfer key allows the users at that extension to forward a caller directly
to voice mail without inband signalling. The extension call will go to the Company
Greeting mailbox (usually 990).
To program a transfer key:
1. Press the ON/OFF key.
2. Press the PROG key.
3. Press an FF key that is non-CO and has a light.
4. Press the CONF key.
5. Press the AUTO key.
6. Press the AUTO key again.
7. Dial the voice mail hu nt p i lot (p rob a bly 50 or 500) that you entered i n “Pr ogramming
the Hunt Group” on page 75.
8. Press the HOLD key.
9. Press the ON/OFF key.
10. Repeat steps 1 through 9 on each user’s telephone.
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\192.on.
This file contains the tokens “*4-%E”.
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\192.off.
This file contains the tokens “*5-%E”.
• The dial codes and integration strings used by the switch are in c:\amanda\pbx.db\192.pbx.
82 Telephone Switching Systems for Amanda@SOHO
This file contains the following lines:
####################################################
# Panasonic DBS 824 #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 4 # Number of seconds to wait for dialtone detection :
flashtm 75 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference# What to dial to create/record a conference call :
integration 10 ‘r’
integration 10 ‘8e’
integration 10 ‘8ee’
integration 10 ‘8eee’
integration 10 ‘rr’
integration 10 ‘rrr’
Chapter 10:
Programming the Samsung DCS 2.2/
Compact
Getting Started
You can program the Samsung DCS 2.2/Compact from any LCD 12B or 24B keyset.
To begin programming:
1. Press TRSF.
The display shows:
PROGRAMMING MODE
ENTER PGM ID:
2. Dial 800 as in the following:
PROGRAMMING MODE
ENTER PGM ID: 800
The display shows:
ENABLE TECH. PROG
PASSCODE:
3. Dial the passcode. The default passcode is 4321.
The display shows:
ENABLE TECH. PROG
DISABLE TENANT: 1
4. Press the up arrow once to change from Disable Tenant to Enable Tenant.
The display shows:
ENABLE TECH. PROG
ENABLE TENANT: 1
5. Press TRSF to redisplay the date and time.
Now you can begin programming. Fo llow the directi ons for prog rammin g 207 or 726
by dialing 207 or 726.
84 Telephone Switching Systems for Amanda@SOHO
Using the Keys on the Telephone
The followi ng figure show s the special key functions.
LEFT
SOFT KEY
ABCDEF
VOL
SPK
HOLD
TRSF
ANS/
RLS
DOWN
UP
1
4
7
*
GHI
PRS
RIGHT
SOFT KEY
DIAL PAD
ABC
2
JKL
5
TUV
8
OPER
0
SCROLL
3
6
9
#
DEF
MNO
WXY
Programming MMC: 207
You use MMC: 207 to create a VM/AA (Voice Mail/Automated Attendant) port. Because
you must program MMC: 207 for each Amanda port, you will perform the following steps
from 1 to 4 times.
VM/AA ports receive the digits designated in MMC 726 VM/AA Options and also
receive a true disconnect signal when a call is completed. Only SLI (Subscribers Line
Interface) boards, not key daughterboards, support the disconnect signal. Do not make
VM/AA ports data. If they are data, they become single-line ports and stop voice mail
integration. VM/AA ports are protected against tones.
Chapter 10: Programming the Samsung DCS 2.2/Compact 85
When programming MMC: 207, you use the following program keys:
Purpose Key
Scroll through a set of options UP and DOWN Arrows
Enter selection Keypad
Move cursor right and le ft RIGHT and LEFT Softkeys
Move cursor from top to bottom line on
display (or vice versa)
Store data and advance to next MMC SPK
Clear entry HOLD
Select ALL ANS/RLS
Store and exit TRSF
To create a VM/AA port:
1. Press TRSF then dial 207.
The display shows a station nu mber, followed by VMAA PORT and the default value
NORMAL PORT:
[209] VMAA PORT
NORMAL PORT
2. Do one of the following:
• Dial station number (for example, 209).
OR
RIGHT and LEFT Softkeys
• Press UP or DOWN to select a station number. Then press the RIGHT soft key to
move the cursor to NORMAL PORT:
If you picked station 209 (as in the example), the display would show:
[209] VMAA PORT
N
ORMAL PORT
3. Do one of the following:
• Dial 1 for VMAA PORT.
OR
• Press UP or DOWN to select VMAA PORT. Then press the RIGHT soft key:
If you picked station 209 (as in the example), the display would show:
[209] VMAA PORT
V
MAA PORT
86 Telephone Switching Systems for Amanda@SOHO
4. Do one of the following:
• Press TRSF to store and exit.
OR
• Press SPK to store and advance to the next MMC.
Programming MMC: 726
You use MMC: 726 to set a series of VM/AA Options. There are eight main options for
programming and several sub-options. Many of them are YES/NO. Others require a few
numbers or letters of the alphabet. While you use the default settings in almost all cases, it
is best to check that the settings are the ones they are supposed to be.
When programming MMC: 726, you use the following program keys:
Purpose Key
Scroll through a set of options UP and DOWN arrows
Enter selection Keypad
Move cursor right and le ft RIGHT and LEFT Softkeys
Move cursor from top to bottom line on
display (or vice versa)
Store data and advance to next MMC SPK
Clear entry HOLD
Store and exit TRSF
Inputs th e letter A A
Inputs th e letter B B
Inputs th e letter C C
To set VM/AA options:
1. Press TRSF then dial 726.
The display shows the EXT for DN1 option and its default setting YES:
XT FOR DN1
E
YES
RIGHT and LEFT Softkeys
2. If the setting is as shown above:
a. Press UP to go to the next option.
b. Go on to the next numbered step.
If the setting is not as shown above:
a. Press the RIGHT softkey to move the cursor to the bottom line of the display.
b. Press UP or DOWN to change NO to YES.
c. Press the RIGHT softkey to move the cursor to the top line of the display.
Chapter 10: Programming the Samsung DCS 2.2/Compact 87
d. Press UP to go to the next option.
e. Go on to the next numbered step.
2. The display shows:
T
RK FOR DN1
YES
Follow the directions given in step 1, depending on whether the setting is as shown or
not as shown.
3. The display shows:
E
XT FOR DN2
NO
Follow the directions given in step 1, depending on whether the setting is as shown or
not as shown.
4. The display shows:
T
RK FOR DN2
NO
Follow the directions given in step 1, depending on whether the setting is as shown or
not as shown.
5. The display shows:
S
EPARATOR
NO
Follow the directions given in step 1, depending on whether the setting is as shown or
not as shown.
6. The display shows:
D
ISCONECT SIGNAL
C
If the setting is as shown above:
a. Press UP to go to the next option.
b. Go on to step 7.
If the setting is not as show n above:
a. Press the RIGHT softkey to move the cursor to the bottom line of the display.
b. Press C.
c. Press UP to go to the next option.
d. Go on to step 7.
7. The display shows:
C
ALL TYPE ID
DIRECT CALL:*
88 Telephone Switching Systems for Amanda@SOHO
If the setting is as shown above:
a. Press the RIGHT softkey to move the cursor to the bottom line of the display.
b. Go on to step 8.
If the setting is not as shown above:
a. Press the RIGHT softkey to move the cursor to the bottom line of the display.
b. Press *.
c. Go on to step 8.
8. Press UP for the next option.
The display shows:
C
ALL TYPE ID
ALL FWD CALL:#
9. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
10. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
BSY FWD CALL:#
11. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
12. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
NOA FWD CALL:#
13. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
14. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
RECALL:#
15. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
16. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
DIR TRK CALL:6
Chapter 10: Programming the Samsung DCS 2.2/Compact 89
17. If 6 is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press 6.
18. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
OVERFLOW:#
19. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
20. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
DID CALL:#
21. If # is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press #.
22. Press UP for the n ext option.
The display shows:
C
ALL TYPE ID
MESSAGE CALL:*
23. If * is not already the setting, press the RIGHT softkey to move the cursor to the bottom line of the display. Then press *.
24. Press the RIGHT softkey TWICE and then press UP to go to the next option.
The display shows:
P
ROGRESS TONE ID
DIAL TONE:BA
If the setting is as shown above:
a. Press the RIGHT softkey to move the cursor to the bottom line of the display.
b. Go on to step 25.
If the setting is not as show n above:
a. Press the RIGH T softkey to move the cursor to the line with the setting.
b. Press B.
c. Press A.
d. Go on to step 25.
OTE
N
: A, B, and C are the first three keys in the bottom row of the function
keys.
25. Rotate through the options for PROGRESS TONE ID by pressing UP.
90 Telephone Switching Systems for Amanda@SOHO
They should be as displayed below:
PROGRESS TONE ID
BUSY TONE:4
PROGRESS TONE ID
RINGBACK TONE:5
PROGRESS TONE ID
DND NO MORE:6
PROGRESS TONE ID
HDSET ANSWER:3
PROGRESS TONE ID
SPKER ANSWER:3
26. Do on e of the following:
• Press TRSF to store and exit.
OR
• Press SPK to store and advance to the next MMC.
MMC: 726 VM/AA Options
What to Use
Option
EXT FOR DN1
(option 0)
TRK FOR DN1
(option 1)
EXT FOR DN2
(option 2)
TRK FOR DN2
(option 3)
SEPERATOR
(option 4)
for Amanda
YES YES or NO. Determines whether the switch forwards DTMF infor ma-
YES YES or NO. Determines whether the switch forwards DTMF infor ma-
NO YES or NO. Determines whether the switch forwards DTMF infor ma-
NO YES or NO. Determines whether the switch forwards DTMF infor ma-
NO YES or NO. Determines whether the separator digit is sent between
Description
tion to the VM/AA port about the station that is calling the VM/AA
port station.
tion to the VM/AA port about the trunk that is calling the VM/AA port
station.
tion to the VM/AA port about the station that is calling another station.
tion to the VM/AA port about the station that is calling another station.
the DN1 and DN2 information. (YES is used only when all the preceding options are YES.)
DISCONECT SIGNAL
(option 5)
C 0-9, A-C. Provides the digits in the signal that is sent when the calling
station or CO line hangs up.
Chapter 10: Programming the Samsung DCS 2.2/Compact 91
MMC: 726 VM/AA Options (Continued)
What to Use
Option
for Amanda
Description
CALL TYPE ID
(option 6)
Offers several VM/AA options that allow you to customize the voice
mail/switch interaction.
*
#
#
#
#
6
#
#
*
DIRECT CALL Indicates that the call originates from anoth-
er station in the system. Use * for Amanda.
ALL FWD CALL Indicates that the call was forwarded to the
VM/AA port from a station with CALL
FORWARD ALL set. Use # for Amanda.
BSY FWD CALL Indicates that the call was forwarded to the
VM/AA port from a station with CALL
FORWARD BUSY set. Use # for Amanda.
NOA FWD CALL Indicates that the call was forwarded to the
VM/AA port from a station with CALL
FORWARD NO ANSWER set. Use # for
Amanda.
RECALL Indicates that a call is recalling the VM/AA
port after being transferred and not answered. Use # for Amanda.
DIR TRK CALL Indicates that a CO call has gone directly to
VM/AA (for example, from a trunk line).
Use 6 for Amanda.
OVERFLOW Indicates that a call has OVERFLOWED to
the VM/AA port from a station group. Use
# for Amanda.
DID CALL Indicates that a DID call has called the VM/
AA port. Use # for Amanda.
MESSAGE CALL Indicates that a message button or message
reply feature code has been used to call the
VM/AA port. Use * for Amanda.
CALL PROGRESS
TONES
(option 7)
BA
4
5
6
3
3
0-9. A-C. Indicates what DTMF digits can be sent instead of normal
system tones. Use BA for Amanda.
Tone: Default:
DIAL TONE BA
BUSY TONE 4
RNGBACK TONE 5
DND NO MORE 6
HDSET ANSWER 3
SPKER ANSWER 2 (use 3 for Amanda)
Notification and Integration Files
For each telephone switching system, Amanda@SOHO stores files with notification, dial
code, and integration information. When you select a telephone switching system,
Amanda knows which files to use for your switch. The files contain:
• The tokens that turn the message waiting light on are in c:\amanda\pbx.db\220.on.
This file contains the tokens “,41,%E”.
92 Telephone Switching Systems for Amanda@SOHO
• The tokens that turn the message waiting light off are in
c:\amanda\pbx.db\220.off.
This file contains the tokens “,42,%E”.
• The dial codes and integration strings used by the switch are in
c:\amanda\pbx.db\220.pbx.
This file contains the following lines:
Samsung DCS 2.2/Compact
####################################################
# Samsung DCS #
####################################################
dl_dtwait F- # Dial code to put a caller on transfer hold :
dl_ndtret - # Dial code to use when there is no transfer dialtone:
dl_rnaret F- # Dial code to return to caller after Ring No Answer :
dl_bsyret F- # Dial code to return to caller when there is a Busy :
dl_hupret F- # Dial code to use after a call screening reject :
dl_connect H # Dial code to connect the caller to the extension :
tmo_dtwait 0 # Number of seconds to wait for dialtone detection :
flashtm 55 # Number of 1/100 seconds to use for Flash time :
dt_answer # Which DTMF tone to listen to for answer detection :
dt_hangup C # Which DTMF tone to listen to for hangup detection :
dl_prefix # What to dial BEFORE dialing the User ID extension :
dl_suffix H # What to dial AFTER dialing the User ID extension :
dl_init # What to dial when the system first starts up :
dl_stop # What to dial when the system performs a shutdown :
dl_pickup # What to dial when a port goes off-hook :
dl_conference # What to dial to create/record a conference call :
integration 10 ‘#rr’
integration 10 ‘#rrr’
integration 10 ‘*ee’
integration 10 ‘*eee’
integration 10 ‘6tt’
integration 10 ‘6ttt’
integration 10 ‘8ii’
integration 10 ‘8iii’
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