Amanda Portal Tenant Setup

Amanda Portal Tenant Setup

To avoid conflicts and unpredictable results always create a tenant based Portal system
from the ground up. Don’t attempt to add tenant support after the Portal system has been
running for another purpose (or re-initialize your mailboxes using the configuration
wizard – note that doing this WILL delete all your existing mailboxes and re-create all
the default mailboxes).

1. Create a fresh Portal installation, performing all the normal Portal installation
procedures including running the Configuration Wizard.

2. Login to telnet as mailbox 999, and type “source tenant_pack.tcl” (as shown in
figure 1) then exit telnet.

Figure 1 - Telnet

3. If the base tenant number length (as in the length of the telephone number) is not
10 (the default), then run the Configure application to adjust the Global Parameter
“tenant_len” to the appropriate value.

4. Install the appropriate clients from the ClientsInstall.exe onto any computer for
management purposes.

Note: Amanda Portal Station, Administrative Additions, and most

Importantly, Tenant applications are all required to affectively manage tenants.

5. Run Station to configure mailboxes 996 for the default settings of main tenant
mailboxes. Confirm settings for mailboxes 0, 411, 990, 991, 998, and 999 for
those mailboxes will also be copied.

Note: The default maximum number of mailboxes 996 is allowed to create is 20.
If you want the main tenant mailboxes to be able to create more than 20
mailboxes increase this number to an appropriate value.

6. Integration from the PBX is the key to providing seamless tenant services. Make
sure integration matches and works appropriately from the telephone system. If
integration fails a match, the caller is sent to mailbox 992 where the “wrong
number” greeting is played and the call is disconnected (no exceptions by
default).

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Creating/Deleting Tenants

To login to the tenant manager, click start, programs, Amanda Portal Clients, Tenant
Management. This will start the tenant manager program where tenant accounts can
be created or deleted after logging in. Figure 4 shows the tenant management console.

The other tabs will be inactive until you
successfully login to the server.

Enter the computer name, localhost, or the IP
address of the Amanda Portal server PC as
the server name, and the password of
mailbox 999 to login to the tenant manager.

Figure 4 – Logging in to the tenant manager

To login to the Amanda Portal Server, enter the appropriate server name and
password. On a turnkey system the default server name is “Amandaserver” and
default password is 999.

Creating Tenant Accounts

Once logged into the tenant manager, to create a tenant account, click on the “Create
New Customer” tab. All tenant account mailboxes are created from this screen. To
create a tenant account, enter a customer name and customer phone number, and then
click the “Create” button (as shown in figure 5).

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To create a new tenant account, enter the customer
name, their main telephone number, and click the
create button.

Figure 5

When creating a tenant account, Amanda creates a group of mailboxes based on the
customer’s phone number and Amanda’s default mailbox list. Using the customer
phone # from the example above, the following mailboxes are created.

Mailbox Purpose
8004102745 Tenant Administrative Mailbox
80041027450 Operator Mailbox
8004102745411 Spell by name Directory
8004102745990 Welcome Mailbox
8004102745991 Instructions Mailbox
8004102745997 Default Mailbox
80041027450998 Direct Message Mailbox
80041027450999 Hang-Up Mailbox

Notice the group of default mailboxes created for a tenant consists of the customer’s
phone number followed by Amanda’s default mailbox list. Whenever a new tenant is
created, Amanda automatically creates 8 mailboxes based on the customer’s phone
number and Amanda’s default mailbox list.

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Edit Tenants

The edit tenants tab is not currently used and is reserved for future use.

Edit Aliases

The edit aliases tab is used to assign additional alias telephone numbers to a single
mailbox tenant.

Delete Customer

The delete customer tab is used to delete tenant accounts. Be sure you want to
delete a tenant before doing so, once deleted all sub-mailboxes within that tenant
are also be deleted.

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How Integration Works:

When you assign an extension to a tenant mailbox or sub-mailbox within a tenant,
Amanda Portal automatically adds an entry to the extension database for that
extension and mailbox. Figure x shows extension 2001 mapped to mailbox

80041027452001. This is important to understand because when Amanda receives

calls from extension 2001 it’s reverse mapped to mailbox 80041027452001. From the
mailbox owner’s and callers perspective their mailbox is 2001 within the 8004102745
tenant.

Figure 3 – Extension Parameters

Whenever Amanda receives an integrated call, the extension number is used to load
the correct mailbox from the extension database. If integration is not received, by
default the caller is sent to mailbox 992 where Amanda plays a message stating “You
have reached an invalid number or one that is no longer in service”, and then hangs
up on the caller.

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Managing a Tenant

Tenants are managed using Amanda Portal’s web browser interface. To manage a
tenant, login to a web browser (such as internet explorer).

To Login Locally set your URL to…

http://localhost or http://computername (i.e. http://amandaserver)

To Login Remotely…

http://ipaddress or http://domain_name

Once your browser is correctly pointed at the Amanda Portal server you’ll see the
following login screen:

Enter the telephone number of the
tenant account you wish to
manage and click login

Figure 6 – Amanda Login Screen

Note: The telephone number field is only present when Amanda is configured to use
tenants.

After entering the telephone number for the tenant account you wish to manage click
the login button and you’ll be prompted to enter a user name and password as shown
in figure 7.

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Figure 7

For administrative purposes specify nothing for the “User Name” and just supply the
password for the previously entered tenant number. This will bring up an interface to
manage that tenants mailboxes (as shown in figure 8). The default password for the
main tenant mailbox is 996.

Note: User’s can also login to their mailboxes to retrieve messages, change mailbox
settings and control calls (via web browser) by entering their mailbox number as the
“User Name” and their security code as the “Password”. See “Using Amanda Smart
Web Client” for more information. The default password for users is 997.

Figure 8

Once logged into the administrative web interface you can add or delete mailboxes,
change mailbox settings, configure single digit menus for each mailbox, create auto­schedules and setup message notification records.

Important Note: It is not recommended to use Station for managing tenant mailboxes,
unless for advanced features (reports and monitoring are ok).

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