AMANA NTW5100TQ User Manual

WASHER USER INSTRUCTIONS

INSTRUCCIONES PARA EL USUARIO DE LA LAVADORA

INSTRUCTIONS D’UTILISATION DE LA LAVEUSE

Table of Contents / Índice/ Table des matières

ASSISTANCE OR SERVICE ............................ 1

WASHER SAFETY............................................ 2

WASHER USE .................................................. 3

WASHER CARE................................................ 5

TROUBLESHOOTING...................................... 6

WARRANTY...................................................... 8

If you need assistance or service, first see the “Troubleshooting”
section. Additional help is available by calling our Maytag
Services, LLC, at 1-800-688-9900 from anywhere in the U.S.A.,
or write:

Maytag Services, LLC

Attn: CAIR

P.O. Box 2370

Cleveland, TN 37320-2370

In Canada, for assistance, installation and service call,

1-800-807-6777, or write:

Customer Interaction Centre

Whirlpool Canada LP

1901 Minnesota Court

Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

®

Center

AYUDA O SERVICIO TÉCNICO...................... 9

SEGURIDAD DE LA LAVADORA.................... 9

USO DE LA LAVADORA................................ 10

CUIDADO DE LA LAVADORA ...................... 12

SOLUCIÓN DE PROBLEMAS....................... 13

GARANTÍA...................................................... 16

Assistance orService

ASSISTANCE OU SERVICE .......................... 17

SÉCURITÉ DE LA LAVEUSE......................... 17

UTILISATION DE LA LAVEUSE .................... 18

ENTRETIEN DE LA LAVEUSE ...................... 20

DÉPANNAGE.................................................. 21

GARANTIE...................................................... 24

Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.

Write down the following information about your appliance to help
you obtain assistance or service if you ever need it. You will need
to know your complete model number and serial number. You can
find this information on the model and serial number label, located
under the washer lid.

Dealer name____________________________________________________
Serial number __________________________________________________
Address ________________________________________________________
Phone number __________________________________________________
Model number __________________________________________________
Purchase date __________________________________________________

W10092679

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

You can be killed or seriously injured if you don't immediately

DANGER

WARNING

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING:

including the following:

To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

follow instructions.

can be killed or seriously injured if you don't

You
instructions.

follow

■

Read all instructions before using the washer.

■

Do not wash articles that have been previously cleaned
in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, other flammable, or explosive
substances as they give off vapors that could ignite or
explode.

■ Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water.
These substances give off vapors that could ignite or
explode.

■ Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used
for 2 weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has not been
used for such a period, before using the washing
machine, turn on all hot water faucets and let the water
flow from each for several minutes. This will release
any accumulated hydrogen gas. As the gas is
flammable, do not smoke or use an open flame during
this time.

SAVE THESE INSTRUCTIONS

■

Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer is used
near children.

■ Before the washer is removed from service or

remove the door or lid.

■ Do not reach into the washer if the drum, tub or agitator is

moving.

■ Do not install or store the washer where it will be exposed to

the weather.

■ Do not tamper with controls.

■ Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in
published user-repair instructions that you understand and
have the skills to carry out.

■ See “Electrical Requirements” for grounding instructions.

discarded,

2

WASHER USE

Starting Your Washer

WARNING

Fire Hazard

Never place items in the washer that are dampened
with gasoline or other flammable fluids.

No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on

it (including cooking oils).
Doing so can result in death, explosion, or fire.

1. Measure detergent and pour it into the washer. If desired, add

powdered or liquid color safe bleach.

2. Drop a sorted load of clothes loosely into your washer.

■ Load evenly to maintain washer balance. Mix large and

small items. Items should move easily through the wash
water.

■ Load only to the top of the basket as shown. Overloading

can cause poor cleaning.

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

Style 1: With liquid chlorine bleach dispenser (on some
models)

■ Use only liquid chlorine bleach in this dispenser. Do not

use this dispenser to add powdered chlorine or color-safe
bleach to your load. Pour measured liquid chlorine bleach
into the liquid chlorine bleach dispenser. Bleach is
immediately fed into washer and is diluted automatically
during the wash part of the cycle.

3. (OPTIONAL) Add liquid chlorine bleach.
NOTE: Follow the garment and the chlorine bleach

manufacturers’ directions for proper use. Undiluted bleach will
damage any fabric it touches. The damage appears as rips,
holes, tears, or color loss and may not show up until several
washings later. To avoid spilling, use a cup with a pouring
spout. Do not let bleach splash, drip, or run down into the
washer basket. Always measure liquid chlorine bleach. Do not
guess. Do not use more than the manufacturer’s
recommended amount for a full load. Use less with a smaller
load size.

Style 2: Without liquid chlorine bleach dispenser (on some
models)

■ Let the washer fill and begin agitating the load.

■ Add bleach 5 minutes into the wash cycle for best

cleaning and so that bleach can be removed in the rinse
cycle. Pour bleach around the agitator, not directly onto
the

load to avoid damaging clothing or other items in the

load.

4. (OPTIONAL) Add liquid fabric softener.
NOTE: Do not spill or drip any fabric softener onto the clothes.

Undiluted fabric softener can stain fabrics. Always dilute fabric
softener with warm water. Using too much fabric softener can
make some items (diapers and towels) nonabsorbent. If this
happens, do not use it in every load, or use less of it in each
load.

3

Style 1: With liquid fabric softener dispenser (on some
models)

■ Use only liquid fabric softener in this dispenser. Pour

measured liquid fabric softener into the dispenser.
Softener is added automatically during the rinse portion of
the cycle. Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the
underside of the rim. See max fill line arrows.

Temperature Guide

Wash Temp Suggested Fabrics

Hot

Care Control

Warm

Care Control

Cool Colors that bleed or fade

Whites and pastels
Durable garments
Heavy soils

Bright colors
Moderate to light soils

Light soils

Style 2: Without liquid fabric softener dispenser (on some
models)

■ In the final rinse only, add fabric softener that has been

diluted with ¹⁄₂ to 1 cup (125 to 250 mL) warm water.

5. Close the washer lid. Washer will not agitate or spin with the

lid open.

6. Turn the LOAD SIZE or WATER LEVEL selector to the correct

setting for your wash load and the type of fabric being
washed.

■ You may change the load size or water level selection after

the washer has started filling by turning the selector to a
different setting.

■ On models with a variable Load Size or Water Level

control, you should turn the knob to RESET, then to
desired setting.

7. Select a Wash Temperature based on the type of fabric and

soil being washed. Use the warmest wash water safe for the
fabric. Follow garment label instructions.

The Automatic Temperature Control (ATC) (on some models)
electronically senses and maintains a uniform water
temperature by regulating incoming hot and cold water.

■ Even in Cool wash, some warm water is let into the

washer to maintain a minimum temperature of
approximately 70ºF (21ºC).

Care Control Temps (on some models) uses Automatic
Temperature Control (ATC) to electronically sense and
maintain a uniform water temperature by regulating incoming
hot and cold water. Care Control Temps provides higher wash
temperatures for the more aggressive, heavy-duty cycles and
slightly lower temperatures on cycles for delicate and hand
wash items, to provide better fabric care.

Cold Dark colors that bleed or fade

Light soils

NOTE: In wash water temperatures colder than 60°F (15.6°C),
detergents do not dissolve well. Soils can be difficult to
remove. Some fabrics can retain wear wrinkles and have
increased pilling (the formation of small lint-like balls on the
surface of garments).

8. You can customize your wash by adding rinse Options to your
cycle selections. This knob has settings for:

■ Extra Rinse - Selecting this option provides a second

rinse. An Extra Rinse can be added to any wash cycle.

■ Cycle Signal - A tone will sound at the end of the cycle.

The sound level cannot be adjusted.

■ Extra Rinse & Cycle Signal - This option combines both a

Extra Rinse and a Cycle Signal at the end of the wash
cycle.

9. Fabric Select (on some models). Each fabric setting is
designed for different types of fabric and soil levels.

The Fabric Sense™ System (on some models) is an integrated
set of controls which work together to provide optimal wash
temperatures, agitation times, and agitation/spin speeds
based on the Fabric Select setting. The controls provides
higher wash temperatures for more aggressive, heavy-duty

and slightly lower temperatures on cycles for delicate

cycles
and hand wash items, to provide better fabric care.

The timer
knob allows you to decrease agitation time for light soils and
increase agitation time for heavy soils.

10. Push in the Timer knob and turn it clockwise to the wash

cycle you want. Reduce the wash time when using a small
water level setting. Pull out the Timer knob to start the
washer.

To stop or restart your washer:

■ To stop the washer at any time, push in the Timer knob.

■ To restart the washer, close the lid (if open) and pull out the

Timer knob.

4

WASHER CARE

Antimicrobial Product Protection

For a cleaner appliance, this washing machine is equipped with
antimicrobial product protection. Key components, the tub ring
and agitator base, are enhanced to resist the growth of odor
causing bacteria and stain causing mold and mildew.

Cleaning Your Washer

Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach from the outside of your washer.

Clean your washer interior by mixing 1 cup (250 mL) of chlorine
bleach and 2 cups (500 mL) of detergent. Pour this mixture into
your washer and run it through a complete cycle using hot water.
Repeat this process if necessary.

Remove any hard water deposits using only cleaners labeled as
washer safe.

Cleaning the liquid fabric softener dispenser (on some
models):

1. Remove dispenser by grasping top with both hands and

squeezing, while pushing upward with thumbs.

2. Rinse dispenser under warm water, then replace it.
NOTE: Some models are equipped with a liquid fabric softener

dispenser. To avoid damage to the washer or clothing, do not
wash clothes with the liquid fabric softener dispenser removed or
add detergent or bleach to this dispenser; it is for liquid fabric
softener only.

Water Inlet Hoses

Replace inlet hoses after 5 years of use to reduce the risk of hose
failure. Periodically inspect and replace inlet hoses if bulges,
kinks, cuts, wear or leaks are found.

When replacing your inlet hoses, mark the date of replacement on
the label with a permanent marker.

Winterizing your washer

1. Shut off both water faucets. Disconnect and drain water inlet

hoses. Pour 1 qt (1 L) of R.V.-type antifreeze into the basket.

2. Run washer on a drain and spin setting for about 30 seconds

to mix the antifreeze and remaining water.

3. Unplug washer or disconnect power.
To use washer again

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

2. Plug in washer or reconnect power.

3. Run the washer through a complete cycle with 1 cup (250 mL)

of detergent to clean out antifreeze.

Moving and Storage

Because some water may stay in the hoses, freezing can damage
your washer. If storing or moving your washer during freezing
weather, winterize it.

Storage, non-use or vacation care

Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,
you should:

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer. This helps avoid

accidental flooding (due to a water pressure surge) while you
are away.

5

TROUBLESHOOTING

First try the solutions suggested here and possibly avoid the cost of a service call...

Washer and Components

Noisy

■ Is the load balanced and the washer level? The wash load

should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.

■ Did you completely remove the yellow shipping strap with

cotter pins? See the Installation Instructions.

■ Are the gears engaging after the drain and before spin, or

is the upper part of agitator clicking during wash? These
are normal washer noises.

Leaking

■ Check the following:

Are the fill hoses tight?
Are the fill hose washers properly seated?
Is the drain hose clamp properly installed? See the Installation

Instructions.

■ Is the sink or drain clogged? Sink and standpipe must be

able to handle 17 gal. (64 L) of water per minute.

■ Is water deflecting off the tub ring or the load? Center the

tub before starting the washer. The wash load should be
balanced and not overloaded. The fill or spray rinses can
deflect off the load. The washer must be level. The front feet
should be properly installed and the nuts tightened. Reset the
rear leveling legs (if needed). See the Installation Instructions.

■ Check household plumbing for leaks.

Basket crooked

■ Was the washer basket pulled forward during loading?

Push the basket to the center before starting wash.

■ Is the load balanced and the washer level? The wash load

should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.

■ The washer basket moves while washing. This is normal.

Agitator operation

■ The top of the agitator is loose, or moves in only one

direction. This is normal.

Dispensers clogged or bleach leaking

■ Did you follow the manufacturer’s directions when adding

detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Slowly pour

into the dispensers. Wipe up all spills. Dilute fabric softener in
the fabric softener dispenser.

■ Did you put powdered or color-safe bleach into the liquid

chlorine bleach dispenser (on some models)? Add
powdered or liquid color-safe bleach directly to the basket. Do
not use the chlorine bleach dispenser for color-safe bleach.

Washer Operation

Washer won’t run, fill, rinse or agitate; washer stops

WARNING

Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

■ Is the power cord plugged into a grounded 3 prong outlet?

Plug power cord into a grounded 3 prong outlet.

■ Are you using an extension cord? Do not use an extension

cord.

■ Is the indicator on the Timer knob properly lined up with a

cycle? Turn the Timer knob to the right slightly and pull to
start.

■ Are the water inlet valve screens clogged? Turn off the

water and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water
and check for leaks.

■ Are both the hot and cold water faucets turned on? Tur n

on the water.

■ Is the water inlet hose kinked? Straighten the hoses.

■ Does the water level seem too low, or does the washer

appear to not fill completely? The top of the agitator is much
higher than the highest water level. This is normal and
necessary for clothes to move freely.

■ Has a household fuse blown, or has a circuit breaker

tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.

■ Is the washer in a normal pause in the cycle? The washer

pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.

■ Is the washer overloaded? Wash smaller loads.

■ Is the lid open? The lid must be closed during operation.

Washer will not agitate or spin with the lid open.

Washer won’t drain or spin

■ Is the drain hose clogged, or the end of the drain hose

more than 96" (244 cm) above the floor? See the Installation
Instructions for proper installation of drain hose.

■ Is the lid open? The lid must be closed during operation.

Washer will not agitate or spin with the lid open.

6

■ Is there excessive sudsing? Always measure detergent.

Follow manufacturer’s directions. If you have very soft water,
you might need to use less detergent.

Washer continues to fill or drain; cycle seems stuck

■ Is the top of drain hose lower than the water level in

washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation
Instructions.

■ Does the drain hose fit too tightly in the standpipe, or is it

taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.

Wash/Rinse temperature not what I selected

■ Are the hot and cold water inlet hoses reversed? See the

Installation Instructions for more information. As your
frequency of loads washed increases, the water temperature
may decrease for hot and warm temperatures. This is normal.

Washer Results

Load too wet

Load is wrinkled

■ Did you unload the washer promptly? Unload the washer as

soon as it stops.

■ Did you use the right cycle for the load being washed?

Use the cycle for Casual or Permanent Press clothes or
another cycle with low spin speeds (if available) to reduce
wrinkling.

■ Did you overload the washer? The wash load must be

balanced and not overloaded. Loads should move freely
during washing.

To reduce wrinkling of permanent press clothes and some
synthetic knits, use a large load size to provide more space.

■ Are the hot and cold water hoses reversed? Check that the

hot and cold water hoses are connected to the right faucets.
See the Installation Instructions.

Load is tangled or twisted

■ Did you overload the washer? The wash load must be

balanced and not overloaded. Loads should move freely
during washing.

■ Did you wrap items around the agitator? Drop items loosely

into the washer. Do not wrap items around the agitator.

■ Did you use the right cycle for the load being washed?

Select a cycle with a higher spin speed (if available).

■ Did you use a cold rinse? Cold rinses leave loads wetter than

warm rinses. This is normal.

Residue or lint on load

■ Did you sort properly? Sort lint givers (towels, chenille) from

lint takers (corduroy, synthetics). Also sort by color.

■ Did you overload the washer? The wash load must be

balanced and not overloaded. Clothes should move freely.
Lint can be trapped in the load if overloaded. Wash smaller
loads.

■ Did you select the correct water level? The water level

should be correct for the load size. Clothes should move freely
in the water.

■ Did you use enough detergent? Follow manufacturer’s

directions. Use enough detergent to hold the lint in the water.

■ Did you line dry your clothing? If so, you can expect some

lint on the clothing.

■ Check the following:

Was paper or tissue left in the pockets?
Is your water colder than 60°F (15.6°C)? Wash water colder

than 60°F (15.6°C) may not completely dissolve the detergent.
Did you use the proper cycle time for the load? Reducing

wash time (duration) is another way to reduce lint.

Stains on load

■ Did you follow the manufacturer’s directions when adding

detergent and fabric softener? Measure detergent and

fabric softener. Use enough detergent to remove soil and hold
it in suspension. Dilute fabric softener and add to the rinse
portion of a cycle only. Do not drip fabric softener on clothes.

■ Is there above average iron (rust) in water? Yo u m ay n ee d

to install an iron filter.

■ Did you properly sort the load? Sort dark clothes from

whites and lights.

■ Did you unload the washer promptly? To avoid dye transfer,

unload the washer as soon as it stops.

Gray whites, dingy colors

■ Did you properly sort the load? Dye transfer can occur when

mixing whites and colors in a load. Sort dark clothes from
whites and lights.

■ Was the wash temperature too low? Use hot or warm

washes if safe for the load. Make sure your hot water system
is adequate to provide a hot water wash.

■ Did you use enough detergent, or do you have hard

water? Use more detergent for washing heavy soils in cold or
hard water.

■ Are the hot and cold water hoses reversed? Check that the

hot and cold water hoses are connected to the right faucets.
See the Installation Instructions.

Garments damaged

■ Check the following:

Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing.

Were strings and sashes tied to avoid tangling?
Were items damaged before washing? Mend rips and broken

threads in seams before washing.

■ Did you overload the washer? The wash load must be

balanced and not overloaded. Loads should move freely
during washing.

■ Did you add chlorine bleach properly? Do not pour chlorine

bleach directly onto load. Wipe up bleach spills. Undiluted
bleach will damage fabrics. Do not place load items on top of
the bleach dispenser when loading and unloading the washer
(on some models).

■ Did you follow the manufacturer’s care label instructions?

7

AMANA®MAJOR APPLIANCE WARRANTY

ONE YEAR LIMITED WARRANTY

For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or
furnished with the product, Maytag Corporation or Maytag Limited (hereafter “Maytag”) will pay for Factory Specified Parts and repair
labor to correct defects in materials or workmanship. Service must be provided by a Maytag designated service company. This limited
warranty applies only when the major appliance is used in the country in which it was purchased.

ITEMS MAYTAG WILL NOT PAY FOR

1. Service calls to correct the installation of your major appliance, to instruct you how to use your major appliance, to replace or repair

house fuses or to correct house wiring or plumbing.

2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Those consumable parts are excluded from warranty

coverage.

3. Repairs when your major appliance is used for other than normal, single-family household use.

4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in

accordance with electrical or plumbing codes, or use of products not approved by Maytag.

5. Any food loss due to refrigerator or freezer product failures.

6. Replacement parts or repair labor costs for units operated outside the United States or Canada.

7. Pickup and delivery. This major appliance is designed to be repaired in the home.

8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.

9. Expenses for travel and transportation for product service in remote locations.

10. The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with

published installation instructions.

11. Replacement parts or repair labor costs when the major appliance is used in a country other than the country in which it was

purchased.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED
HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE
TO PROVINCE.

Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized Maytag dealer to determine if another
warranty applies.

If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” additional help
can be found by checking the “Assistance or Service” section or by calling Maytag. In the U.S.A., call 1-800-688-9900. In Canada, call
1-800-807-6777. 9/06

8