This Alto-Shaam appliance has been
thoroughly tested and inspected to ensure only the
highest quality unit is provided. Upon receipt,
check for any possible shipping damage and report
it at once to the delivering carrier. See
Transportation Damage and Claims section
located in this manual.
This appliance, complete with unattached
items and accessories, may have been delivered in
one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to ensure prompt service in the event of a
warranty parts and labor claim.
This manual must be read and understood by
all people using or installing the equipment
model. Contact the Alto-Shaam service
department if you have any questions concerning
installation, operation, or maintenance.
NOT E: All claims for warranty must include the
full model number and serial number of
the unit.
U N P A C K I N G
1. Carefully remove the
appliance from the
carton or crate.
NOT E: Do not discard the
carton and other
packaging material
until you have
inspected the unit
for hidden damage
and tested it for
proper operation.
2. Read all instructions in this manual carefully
before initiating the installation of this appliance.
DO NOT DISCARD THIS MANUAL.
This manual is considered to be part of the
appliance and is to be provided to the owner or
manager of the business or to the person
responsible for training operators. Additional
manuals are available from the Alto-Shaam
service department.
3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.
®
®
1
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1. This appliance is intended to cook, hold or
process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.
2. This appliance is intended for use in commercial
establishments where all operators are familiar
with the purpose, limitations, and associated
hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.
3. Any troubleshooting guides, component views,
and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.
4. This manual should be considered a permanent
part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.
N O T E : Used to notify personnel of
installation, operation, or
maintenance information that is
important but not hazard related.
C A U T I O N
Used to indicate the presence of a hazard that can
or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.
C A U T I O N
Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.
D A N G E R
Used to indicate the presence of a
hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.
W A R N I N G
Used to indicate the presence of a
hazard that CAN cause personal
injury, possible death, or major
property damage if the warning
included with this symbol is ignored.
SAF E TY PROC E DURE S
AND PRE C AUTI O NS
Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.
N O T E
For equipment delivered for use
in any location regulated by the
following directive:
DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH
OTHER MUNICIPAL WASTE.
2
Page 5
I N S T A L L A T I O N
C A U T I O N
TO PREVENT PERSONAL INJURY,
USE CAUTION WHEN MOVING OR
LEVELING THIS APPLIANCE.
D A N G E R
IMPROPER INSTALLATION,
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.
READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.
SITE INSTALLATION
The appliance, complete with unattached items
and accessories should be checked to ensure all the
ordered items have been received.
This Alto-Shaam appliance is designed for the
purpose of maintaining hot food at a temperature for
safe consumption. The unit must be installed on a
level surface in a location that will permit the
equipment to function for its intended purpose and
allow adequate access for proper cleaning and
maintenance.
The appliance must not be installed in any area
where it will be affected by steam, grease, dripping
water, high temperatures, or any other severely
adverse conditions.
1.When mounting the module, apply a food grade
silicone along the bottom of the support flanges,
place the module through the opening on
counter top. Let silicone cure according to the
manufacturer ’s recommendations before putting
module into service.
2.Peel the protective film from the VHB tape
located on the inside flanges of decor face.
Press decor face (control) up against the
mounting surface.
3.Level the appliance from side-to-side and
front-to-back with the use of a spirit level.
4.Follow solid surface material manufacturer ’s
instructions for its installation.
5.In order to maintain standards established by
the National Sanitation Foundation, all edges
must be sealed to the heated module with NSF
approved sealant.
3
Page 6
29" (737mm)
30-5/8" (778mm)
24-5/8" (626mm)
47" (1194mm)
48-5/8" (1235mm)
24-5/8" (626mm)
71" (1803mm)
72-5/8" (1845mm)
24-5/8" (626mm)
4-7/16"
(113mm)
23" (584mm)
OPENING REQUIRED
Flexible
water-tight tether
30" (762mm)
Control
Flexible
water-tight tether
30" (762mm)
Control
Flexible
water-tight tether
30" (762mm)
Control
ELECTRICAL CONNECTION
60" (1524mm) cord
ELECTRICAL CONNECTION
60" (1524mm) cord
ELECTRICAL
CONNECTION
60" (1524mm)
cord
5-5/16" (135mm)
4-5/16" (110mm)
5-3/8" (136mm)
22-13/16" (579mm)
24-3/4" (627mm)
24-3/4 (627mm)
Flexible
water-tight tether
30" (762mm)
ELECTRICAL
CONNECTION
60" (1524mm)
cord
SITE INSTALLATION
HFM-24
HFM-30
I N S T A L L A T I O N
DIMENSIONS: L X W X D
HFM-24 EXTERIOR:24-3/4" x 24-3/4" x 4-7/16" (627mm x 627mm x 113mm)
SURFACE MATERIAL: 22-1/4" x 22-1/4" x 3/4" (565mm x 565mm x 19mm)
OPENING REQUIRED: 22-13/16" L x 22-13/16" W (579mm x 579mm)
HFM-30 EXTERIOR:30-5/8" x 24-5/8" x 4-7/16" (778mm x 626mm x 113mm)
SURFACE MATERIAL: 28-3/8" x 22-3/8" x 3/4" (721mm x 569mm x 19mm)
OPENING REQUIRED: 29" L x 23" W (737mm x 584mm)
HFM-48 EXTERIOR:48-5/8" x 24-5/8" x 4-7/16" (1235mm x 626mm x 113mm)
SURFACE MATERIAL: 46-3/8" x 22-3/8" x 3/4" (1178mm x 569mm x 19mm)
OPENING REQUIRED: 47" L x 23" W (1194mm x 584mm)
HFM-72 EXTERIOR:72-5/8" x 24-5/8" x 4-7/16" (1845mm x 626mm x 113mm)
SURFACE MATERIAL: 70-3/8" x 22-3/8" x 3/4" (1788mm x 569mm x 19mm)
OPENING REQUIRED: 71" L x 23" W (1803mm x 584mm)
To avoid electrical shock, this
appliance MUST be adequately
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code
ANSI/NFPA No. 70. In Canada, all
electrical connections are to be
made in accordance with CSA C22.1,
Canadian Electrical Code Part 1 or
local codes.
I N S T A L L A T I O N
1. An identification tag is permanently mounted on
the unit.
2. If necessary, a proper receptacle or permanent
wiring for this unit must be installed by a licensed
electrician in accordance with applicable local
electrical codes.
3. Plug the unit into a properly grounded receptacle
ONLY, positioning the unit so the power supply
cord is easily accessible in case
of an emergency. Arcing will occur when
connecting or disconnecting the unit unless
all controls are in the OFF position.
23 0V: To prevent an electrical shock hazard between
the appliance and other appliances or metal parts in
close vicinity, an equalization-bonding stud is
provided. An equalization bonding lead must be
connected to this stud and the other appliances /
metal parts to provide sufficient protection against
potential difference. The terminal is marked with the
following symbol.
NO TE: The appliance must be connected
to an electrical circuit that is protected by an
external GFCI outlet.
ELECTRICAL
HFM-24
VOLTAGEPHASE CYCLE/ HZ AMPS kW
208V (AGCY)1 50/605.31.1NEMA 6-15P
15A, 250V PLUG
230V150/605.71.3CEE 7/7
16A, 250V PLUG
HFM-30
VOLTAGEPHASE CYCLE/ HZ AMPS kW
208V (AGCY)1 50/605.31.1NEMA 6-15P
15A, 250V PLUG
230V150/605.71.3CEE 7/7
16A, 250V PLUG
HFM-48
VOLTAGEPHASE CYCLE/ HZ AMPS kW
208V (AGCY)1 50/6010.62.2NEMA 6-15P
15A, 250V PLUG
230V150/6011.42.6CEE 7/7
16A, 250V PLUG
HFM-72
VOLTAGEPHASECYCLE/ HZ AMPSkW
208V (AGCY)16015.93.3NEMA 6-20P
20A, 250V PLUG
230V150/60 17.13.9CEE 7/7
16A, 250V PLUG
Wiring diagram is attached to the unit.
5
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O P E R A T I O N
C A U T I O N
METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN IN
OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.
D A N G E R
IMPROPER INSTALLATION,
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.
READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.
D A N G E R
DIS C ONNE C T U NIT FROM
POW E R S OURC E BE F ORE
CLE A NING OR SER V ICIN G .
U S E R S A F E T Y I N F O R M A T I O NS TA R T- U P
This appliance is intended for use in commercial
establishments by qualified personnel who are
familiar with the purpose, limitations, and
associated hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.
➤ Customer-supplied solid heated surface
material must be rated to withstand
temperatures at 200°F (93°C) or above.
Material must be 3/4" (19mm) thickness.
➤ DO NOT use knives or utensils on the heated
surface. Use a cutting board.
➤ Use hand protection when handling hot
items.
BEFORE INITIAL USE:
Before operating, clean the exterior with a
clean, damp cloth and mild soap solution.
Rinse carefully.
1. Turn power switch ON.
2. The unit is equipped with a thermostat
indicating a range of 1 through 10. Set the dial
at 8 to preheat. When the indicator light goes
out, the unit is preheated.
3. The product must be at the proper internal
temperature before transferring to the hot food
module. Use a meat thermometer to check the
internal temperature of the product being held.
Adjust the thermostat on the shelf to give the
best overall setting based on the internal product
temperature.
4. The proper temperature range for the products
will depend on the type and quantity of product.
When holding food for prolonged periods, it is
advisable to periodically check the internal
temperature of each item with a food
thermometer to assure maintenance of the
proper temperature range of 140° to 160°F
(60° to 71°C). Read this manual for additional
information on safe internal product
temperatures, general holding guidelines, and
sanitation procedures.
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GE NER AL HOLDING GUIDELINES
H O L D I N G T E M P E R A T U R E R A N G E
ME ATFAHRENHEITCELSIUS
BE EF R OAST — R are13 0°F54 °C
BE EF R OAST — Med/Well Done15 5°F68 °C
BE EF B RISKE T16 0° — 175 °F71 ° — 7 9°C
CO RN B EEF16 0° — 175 °F71 ° — 7 9°C
PAS TRA MI16 0° — 175 °F71 ° — 7 9°C
PR IME RI B — Rare13 0°F54 °C
ST EAK S — B ro ile d/ Fri ed140 ° — 1 60 °F60° — 71 °C
TH E H O LD IN G T EM PE RA TU RE S L IS TE D AR E S UG GE S TE D
GU ID EL I NE S O NLY. AL L FO OD H OL DI NG S HO UL D B E B AS E D O N
IN TE RN A L P RO DU CT T EM PE RAT UR ES . AL WAY S F OL LO W L OC A L
HE ALT H ( HY GI ENE ) R EG UL ATI O NS FO R A L L I NT ER NA L
TE MP ER AT UR E R EQ UI RE M EN TS .
Chefs, c ooks and ot her speci alized food ser vice
person nel e mploy var ied m ethods of c ooking. Proper
holdin g tempera tures for a spec ific food p rod uct
must be ba sed on the moistu re co ntent of th e
product, product density, vo lume, and p roper servin g
temper atures . Safe holdin g tempera tures must als o
be c orrelated wi th palata bility in d etermin ing t he
length o f holding t ime for a specifi c pro duct.
Halo Hea t maintai ns the maxi mum amount of
product moi sture content without t he additi on of
water, wa ter v apor, or steam. Mai ntainin g maximum
natura l pro duct mois ture preserves the natural f lavor
of t he product and pro vides a more genuine t aste. In
additi on to p rod uct m oisture retenti on, t he gentle
properties of Halo Hea t maintai n a consistent
temper ature throu ghout the cabinet without t he
necess ity o f a heat d istributio n fan, t hereby
preventing further m oisture loss d ue to e vaporat ion
or d ehydrat ion.
When produc t is re moved from a hig h tempera ture
cookin g environment for i mmediat e transfe r into
equipm ent w ith t he lower temperatu re requi red f or
hot food h olding, c ondensa tion can form on th e
outsid e of the product a nd on th e inside of p lastic
contai ners used i n self-se rvice app licatio ns.
Allowi ng the product t o rel ease the in itial ste am and
heat produc ed by h igh tempe rature c ooking ca n
allevi ate t his c onditio n. To preser ve the s afety and
qualit y of freshly coo ked f oods howe ver, a ma ximum
of 1 t o 2 minu tes m ust b e the on ly time per iod
allowe d for t he initia l heat t o be re leased
from the product .
Use a meta l-stemm ed thermo meter to measure the
intern al temper ature of t he product bei ng held.
Adjust t he thermo stat sett ing t o achieve t he best
overal l setting b ased on int ernal produc t
temperature.
O P E R A T I O N
7
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PR O TE C TI N G STAIN LES S ST EEL SUR FA CES
It is important to guard against
corrosion in the care of
stainless steel surfaces.
Harsh, corrosive, or
inappropriate chemicals can
completely destroy the
protective surface layer of stainless steel.
Abrasive pads, steel wool, or metal implements
will abrade surfaces causing damage to this
protective coating and will eventually result in
areas of corrosion. Even water, particularly hard
water that contains high to moderate
concentrations of chloride, will cause oxidation
and pitting that result in rust and corrosion. In
addition, many acidic foods spilled and left to
remain on metal surfaces are contributing factors
that will corrode surfaces.
Proper cleaning agents, materials, and
methods are vital to maintaining the appearance
and life of this appliance. Spilled foods should be
removed and the area wiped as soon as possible
but at the very least, a minimum of once a day.
Always thoroughly rinse surfaces after using a
cleaning agent and wipe standing water as quickly
as possible after rinsing.
CLE AN I NG A GE N TS
Use non-abrasive cleaning products designed for
use on stainless steel surfaces. Cleaning agents
must be chloride-free compounds and must not
contain quaternary salts. Never use hydrochloric
acid (muriatic acid) on stainless steel surfaces.
Always use the proper cleaning agent at the
manufacturer's recommended strength.
Contact your local cleaning supplier for
product recommendations.
CLE AN I NG M ATE R IA L S
The cleaning function can usually be accomplished
with the proper cleaning agent and a soft, clean
cloth. When more aggressive methods must be
employed, use a non-abrasive scouring pad on
difficult areas and make certain to scrub with the
visible grain of surface metal to avoid surface
scratches. Never use wire brushes, metal scouring
pads, or scrapers to remove food residue.
C L E A N I N G A N D P R E V E N T I V E M A I N T E N A N C E
C A U T I O N
TO PROTECT STAINLESS STEEL
SURFACES, COMPLETELY AVOID
THE USE OF ABRASIVE CLEANING
COMPOUNDS, CHLORIDE BASED
CLEANERS, OR CLEANERS
CONTAINING QUATERNARY
SALTS. NEVER USE
HYDROCHLORIC ACID (MURIATIC
ACID) ON STAINLESS STEEL.
NEVER USE WIRE BRUSHES,
METAL SCOURING PADS OR
N
O
S
C
R
A
P
E
R
S
N
O
W
I
R
E
B
R
U
S
H
E
S
N
O
S
T
E
E
L
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A
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8
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C AR E a nd C L EA N I NG
D A N G E R
AT NO TIME SHOULD THE INTERIOR
OR EXTERIOR BE STEAM CLEANED,
HOSED DOWN, OR FLOODED WITH
WATER OR LIQUID SOLUTION OF
ANY KIND. DO NOT USE WATER JET
TO CLEAN.
SEV E RE DAMA G E O R
ELE C TRIC A L H AZAR D
COU L D R ESULT.
WARRANTY BECOMES VOID IF
APPLIANCE IS FLOODED
D A N G E R
DIS C ONNE C T U NIT FROM
POW E R S OURC E BE F ORE
CLE A NING OR SER V ICIN G .
The cleanliness and appearance of this equipment will contribute considerably to
operating efficiency and savory, appetizing food. Good equipment that is kept clean
works better and lasts longer.
CLEAN AFTER EACH USE:
1. Disconnect from the power source.
2. Remove cutting board after each use. Clean and sanitize separately following
applicable state or local health sanitation ordinances. Air dry the board on a clean, flat
surface to prevent board from warping. If the board becomes warped, heating will restore flexibility to
facilitate flattening. Warped boards may be heated on the carving shelf
surface, in a preheated Combitherm combination oven/steamer for 10 minutes
on the steam program, or in a preheated Halo Heat cook and hold oven for 15
minutes at 250°F (121°C).
3. Clean metal surface with mild soap solutions only. DO NOT clean with lye
or alkaline based cleaners or any abrasive cleaners. Rinse carefully with a
clean sponge and water to remove all soap or detergent residue.
4. Follow manufacturer ’s recommendations for the care of the customer-
supplied solid heated surface material.
9
Page 12
S A N I T A T I O N
Food flavor and aroma are usually so closely
related that it is difficult, if not impossible, to
separate them. There is also an important,
inseparable relationship between cleanliness and
food flavor. Cleanliness, top operating efficiency,
and appearance of equipment contribute
considerably to savory, appetizing foods.
Good equipment that is kept clean, works
better and lasts longer.
Most food imparts its own particular aroma and
many foods also absorb existing odors.
Unfortunately, during this absorption there is no
distinction between GOOD and BAD odors. The
majority of objectionable flavors and odors
troubling food service operations are caused by
bacteria growth. Sourness, rancidity, mustiness,
stale or other OFF flavors are usually the result of
germ activity.
The easiest way to insure full, natural food flavor is
through comprehensive cleanliness. This means
good control of both visible soil (dirt) and invisible
soil (germs). A thorough approach to sanitation
will provide essential cleanliness. It will assure an
attractive appearance of equipment, along with
maximum efficiency and utility. More importantly,
a good sanitation program provides one of the key
elements in the prevention of food-borne illnesses.
A controlled holding environment for prepared
foods is just one of the important factors involved
in the prevention of food-borne illnesses.
Temperature monitoring and control during
receiving, storage, preparation, and the service of
foods are of equal importance.
The most accurate method of measuring safe
temperatures of both hot and cold foods is by
internal product temperature. A quality
thermometer is an effective tool for this purpose,
and should be routinely used on all products that
require holding at a specific temperature.
A comprehensive sanitation program should focus
on the training of staff in basic sanitation
procedures. This includes personal hygiene,
proper handling of raw foods, cooking to a safe
internal product temperature, and the routine
monitoring of internal temperatures from receiving
through service.
Most food-borne illnesses can be prevented
through proper temperature control and a
comprehensive program of sanitation. Both these
factors are important to build quality service as the
foundation of customer satisfaction. Safe food
handling practices to prevent food-borne illness is
of critical importance to the health and safety of
your customers.
HACCP, an acronym for Hazard Analysis (at)
Critical Control Points, is a quality control program
of operating procedures to assure food integrity,
quality, and safety. Taking steps necessary to
augment food safety practices is both cost effective
and relatively simple. While HACCP guidelines go
far beyond the scope of this manual, additional
information is available by contacting:
CENTER FOR FOOD SAFETY AND APPLIED
NUTRITION FOOD AND DRUG ADMINISTRATION
1-888-SAFEFOOD
INTERNAL FOOD PRODUCT TEMPERATURES
HOT FOODS
DANGER ZONE40° TO 140°F(4° TO 60°C)
CRITICAL ZONE70° TO 120°F(21° TO 49°C)
SAFE ZONE140° TO 165°F(60° TO 74°C)
COLD FOODS
DANGER ZONEABOVE 40°F(ABOVE 4°C)
SAFE ZONE36° TO 40°F(2° TO 4°C)
FROZEN FOODS
DANGER ZONEABOVE 32°F(ABOVE 0°C)
CRITICAL ZONE0° TO 32°F(-18° TO 0°C)
SAFE ZONE0°F or below(-18°C or below)
10
Page 13
S ER V I CE
D A N G E R
DIS C ONNE C T U NIT FROM
POW E R S OURC E BE F ORE
CLE A NING OR SER V ICIN G .
C A U T I O N
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.
No. Part DescriptionPart Number
1 HFM-24 HEAT PAD ASSEMBLY, 24X245000160
2 HFM-30 HEAT PAD ASSEMBLY, 24X305002604
3 HFM-48 HEAT PAD ASSEMBLY, 24X485002606
4 HFM-72 HEAT PAD ASSEMBLY, 24X725002610
5 BLOCK, TERMINALBK-3023
6 BLOCK, 2 TERMINAL, CERAMICBK-33546
7 BUSHING, CORD STRAIN RELIEFBU-3964
8 HFM-24, HFM-30 & HFM-48 CORDSET, 208VCD-33840
9 HFM-48 CORDSET, 230VCD-3922
10 HFM-72 CORDSET, 208VCD-3588
11 KNOB, THERMOSTATKN-3473
12 LIGHT, INDICATORLI-3951
13 SWITCH, ROCKERSW-33648
14 THERMOSTAT (NOT SHOWN)TT-33461
15 THERMOSTAT BEZELTT-3713
1, 2,
3 & 4
8, 9
& 10
12
15
7
11
13
Part numbers and d rawings are subject to change without no tice.
5
6
11
Page 14
Part numbers and d rawings are subject to change without no tice.
12
Page 15
Part numbers and d rawings are subject to change without no tice.
13
Page 16
Part numbers and d rawings are subject to change without no tice.
14
Page 17
Part numbers and d rawings are subject to change without no tice.
15
Page 18
Part numbers and d rawings are subject to change without no tice.
16
Page 19
Part numbers and d rawings are subject to change without no tice.
17
Page 20
T R A N S P O RTAT I O N D A M A G E a n d CL A I M S
All Alto-Shaam equipment is sold F.O.B. shipping point, and when accepted by the carrier, such shipments
become the property of the consignee.
Should damage occur in shipment, it is a matter between the carrier and the consignee. In such cases, the
carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be
established on the part of the shipper.
1. Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the receiving area.
Do not wait until after the material is moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all merchandise received.
3. Note all damage to packages directly on the carrier’s delivery receipt.
4. Make certain the driver signs this receipt. If he refuses to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the following on the delivery receipt:
Driver refuses to allow inspection of containers for visible damage.
6. Telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written confirmation of the time,
date, and the person called.
7. Save any packages and packing material for further inspection by the carrier.
8. Promptly file a written claim with the carrier and attach copies of all supporting paperwork.
We will continue our policy of assisting our customers in collecting claims which have been properly filed and actively pursued.
We cannot, however, file any damage claims for you, assume the responsibility of any claims, or accept deductions in payment
for such claims.
L IM I T E D WA R RA N T Y
Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at
Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.
The parts warranty period is as follows:
For the refrigeration compressor on Alto-Shaam Quickchillers™, five (5) years from the date of installation.
For the heating element on Halo Heat®cook/hold ovens, as long as the original purchaser owns the oven.
For all other parts, one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any
additional fees.
To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.
THIS WARRANTY DOES NOT APPLY TO:
1. Calibration.
2. Replacement of light bulbs and/or the replacement of display case glass due to damage of any kind.
3. Equipment damage caused by accident, shipping, improper installation or alteration.
4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment subjected
to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water quality, or
equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water
quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm
®
Cleaner, including but not limited to damage due to
chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm
®
Cleaner on Combitherm®ovens is highly recommended.
7. Any losses or damage resulting from malfunction, including loss of product or consequential or incidental damages of any kind.
8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts
including legs, or addition of any parts.
This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and
fitness for a particular purpose. In no event shall Alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any
indirect, special, incidental, or consequential damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty
or to incur on behalf of Alto-Shaam any other obligation or liability in connection with Alto-Shaam equipment.
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RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE FOR EASY REFERENCE.
ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.