tested and inspected to ensure only the highest quality
appliance is provided. Upon receipt, check for any
possible shipping damage and report it at once to the
delivering carrier. See Transportation Damage and
Claims section located in this manual.
This appliance, including unattached items and
accessories, may be delivered in one or more packages.
Ensure all standard items and options have been
received with each appliance as ordered. Save all the
information packed with the appliance. Register online
at www.alto-shaam.com/en/support/warranty-registration
to ensure prompt service in the event of a warranty
parts and labor claim.
This manual must be read and understood by all
peopleusing or installing the appliance. Contact the
Alto-Shaam Tech Team Service Department if you
haveany questions concerning installation, operation,
or maintenance.
1-800-558-8744; servicedept@alto-shaam.com
Appliance and accessories may be
heavy. To prevent serious injury, always
use a su icient number of trained and
experienced workers when moving or
leveling appliance and handling accessories.
Serial number is required for all inquiries.
Always include both model and serial number(s) in any
correspondence regarding the appliance.
Date Installed: ____________________ Voltage: _____________
Environmental Conditions
Operational Environmental Conditions
• Before use, appliance must acclimate to room
temperature in the environment it is placed — 24 hours
isrecommended.
• Ambient temperature range of 60°F to 110°F (16°C to 43°C).
• Relative humidity of less than 95% non-condensation.
• Atmospheric pressure range of 50kPa to 106kPa.
MN-29742 • Rev 7 • 10/16 • Drawer Warmers 3
Transportation and Damage Claims
All Alto-Shaam equipment
3. Note all damage to packages directly on the carrier’s
Record the model and serial number of the appliance for easy
reference. Always refer to both model and serial number in
any contact with Alto-Shaam regarding this appliance.
Model:
Serial Number:
Date Installed:
Voltage:
Purchased From:
hour emergency service call center to offer immediate
is sold F.O.B. shipping
point, and when accepted
by the carrier, such
shipments become the
property of the consignee.
Should damage occur in shipment, do not put the
appliance into service until the damage has been
inspected by an authorized Alto-Shaam service provider.
Shipping damages are a matter between the carrier and
the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise,
unless negligence can be established on the part of
theshipper.
1. Make an immediate inspection while the appliance is
still in the truck or immediately a er it is moved to the
receiving area. Do not wait until a er the appliance is
moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until
a proper count has been made and inspection of all
appliances are received.
delivery receipt.
4. Make certain the driver signs this receipt. If he refuses
to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the
following on the delivery receipt: Driver refuses to
allow inspection of containers for visible damage.
6. Contact the carrier’s of ce immediately upon nding
damage, and request an inspection. Mail a written
con rmation of the time, date, and the personcalled.
7. Save any packages and packing material for further
inspection by the carrier.
8. Promptly le a written claim with the carrier and
attach copies of all supporting paperwork.
Alto-Shaam will continue our policy of assisting our
customers in collecting claims which have been properly
led and actively pursued. Alto-Shaam cannot, however,
le any damage claims, assume the responsibility of any
claims, or accept deductions in payment for such claims.
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
______________________________________________
Alto-Shaam has established a twenty-four
customer access to a local authorized service agency
outside of standard business hours. The emergency
service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United
States through the use of Alto-Shaam’s toll-free
number. Emergency service access is available seven
days a week including holidays.
4 MN-29742 • Rev 7 • 10/16 • Drawer Warmers
• Carefully remove the appliance from the carton or crate.
NOTE: Do not discard the carton and other packaging material until you
• Read all instructions in this manual carefully before installing this
•
• Remove all protective plastic lm, packaging materials, and accessories
have inspected the appliance for hidden damage and tested it for
proper operation.
Unpacking
appliance, using the appliance or performing routine maintenance.
Following procedures other than those indicated in this guide to use and
clean the appliance is considered inappropriate and may cause damage,
injury or fatal accidents, in addition to invalidating the guarantee and
relieving Alto-Shaam of all liability.
Do not discard this manual. This manual is considered to be part of the
appliance and is to be provided to the owner or manager of the business or
to the person responsible for training operators. Additional manuals are
available from the Alto-Shaam Tech Team Service Department.
from the appliance before connecting electrical power. Store any
accessories in a convenient place for future use.
®
®
MN-29742 • Rev 7 • 10/16 • Drawer Warmers 5
Safety Procedures
• The appliance is intended to cook, hold or process foods
Knowledge of proper procedures is essential to the
for the purpose of human consumption. No other use for
this appliance is authorized and is therefore considered
dangerous. The appliance must not be used to cook
food containing ammable materials (such as food with
alcohol). Substances with a low ash point can ignite
spontaneously and cause a re.
• The appliance is intended for use in commercial
establishments where all operators are familiar with
the purpose, limitations, and associated hazards of this
appliance. Operating instructions and warnings must
be read and understood by all operators and users.
Alto-Shaam recommends regular staff training to avoid
the risk of accident or damage to the appliance. Operators
must also receive regular safety instructions.
• Any troubleshooting guides, component views, and
partslists included in this manual are for general
reference only and are intended for use by quali ed and
trained technicians.
• This manual should be considered a permanent part of
this appliance. This manual and all supplied instructions,
diagrams, schematics, parts lists, notices, and labels must
remain with the appliance if the item is sold or moved to
another location.
safe operation of electrically and/or gas energized
equipment. The following signal words and symbols
may be used throughout this manual.
DANGER
Indicates a hazardous situation that, if not avoided, will
result in death or serious injury.
WARNING
Indicates a hazardous situation that, if not avoided, could
result in death or serious injury.
CAUTION
Indicates a hazardous situation that, if not avoided, could
result in minor or moderate injury.
NOTICE: Indicates information considered important,
but not hazard-related (e.g., messages relating
to property damage).
NOTICE: For equipment delivered for use in any
location regulated by the following
directive: 2012/95/EC WEEE
Do not dispose of electrical or electronic
equipment with other municipal waste.
Indicates that referral to operating
instructions is a mandatory action. If
not followed the operator could su er
personalinjury.
Indicates that referral to operating
instructions is recommended to understand
operation of equipment.
6 MN-29742 • Rev 7 • 10/16 • Drawer Warmers
Safety Procedures
• To prevent serious injury, death or property damage,
• If the gas appliance is installed under an exhaust
appliance is in use to avoid the build up of combustion
vents. Thisarea is hot and could be a potential ignition
suddentemperature change can damage the appliance
WARNING
WARNING
the appliance should be inspected and serviced at
least every twelve (12) months by an authorized
service partner or trained technician.
• Only allow an authorized service partner or trained
technician to service or to repair the appliance.
Installation or repairs that are not performed by an
authorized service partner or trained technician, or
the use of non-factory authorized parts will void the
warranty and relieve Alto-Shaam of all liability.
• When working on this appliance, observe precautions
in the literature, on tags, on labels attached to
or shipped with the appliance and other safety
precautions that may apply.
• If the appliance is installed on casters freedom of
movement of the appliance must be restricted so
that utility connections (including gas, water, and
electricity) cannot be damaged when the appliance
is moved. If the appliance is moved, ensure that all
utility connections are properly disconnected. If the
appliance is returned to its original position, ensure
that retention devices and utility connections are
properly connected.
• Only use the appliance when it is stationary. Mobile
appliance racks, mobile plate racks, transport trolleys,
andappliances on casters can tip over when being
moved over an uneven oor or threshold and cause
serious injury.
• Always apply caster brakes on mobile appliances or
accessories when these are not being moved. These
items could move or roll on uneven oors and cause
property damage or serious injury.
• Be extremely careful when moving appliances
because the food trays may contain hot uids that may
spill, causing serious injury.
• Always open the appliance door very slowly. Escaping
hot vapors or steam can cause serious injury or death.
hood, the hood must be switched On when the
gases. Failure to do so may result in serious injury, death or property damage.
• NEVER place objects near the appliance exhaust
source for a re.
• Do not allow objects to block or obstruct the area below the appliance base. This may result in re, damage to the equipment or serious injury.
• Do not use the attached hand-held hose to sprayanything other than the interior of the appliancecompartment.
• Do not use the attached hand-held hose on the surface of a hot cooking compartment. The
interior. Allow the appliance to cool to a minimum of 150°F(66°C). Failure to observe this precaution can void the warranty.
To prevent serious personal injury, death,
or property damage:
The appliance must be cleaned thoroughly
to avoid deposits of grease and or food
residues inside the appliance that may
catch fire. If fat deposits and/or food waste
inside the appliance ignite, shut down
the appliance immediately and keep the
appliance door closed to extinguish the
fire. If further extinguishing is required,
disconnect the appliance from the main
power and use a fire extinguisher (do not
use water to extinguish a grease fire!).
Failure to clean the appliance properly
invalidates the warranty and relieves
Alto-Shaam of all liability.
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities,
or lack of experience and knowledge,
unless they have been given supervision
concerning use of the appliance by person
responsible for their safety.
Children should be supervised to ensure
that they do not play with the appliance.
MN-29742 • Rev 7 • 10/16 • Drawer Warmers 7
Installation
CAUTION
WARNING
CAUTION
WARNING
Improper installation, alteration,
adjustment, service, cleaning, or
maintenance could result in property
damage, severe injury, or death.
Read and understand the installation,
operating and maintenance instructions
thoroughly before installing, servicing, or
operating this equipment.
Appliance and accessories may be
heavy. To prevent serious injury, always
use a su icient number of trained and
experienced workers when moving or
leveling appliance and handling accessories.
This Alto-Shaam
appliance must be
installed in a location
that will permit it to
function for its intended
purpose and to allow
adequate clearance
for ventilation,
proper cleaning, and
maintenance access.
1. This appliance must be installed on a stable and
level surface.
2. Do not install this appliance in any area where it
may be affected by any adverse conditions such as
steam, grease, dripping water, high temperatures,
or any other severely adverse conditions.
3. This appliance must be kept free and clear of any
obstructions blocking access for maintenance or
service.
®
To prevent personal injury or
propertydamage:
Always use hand protection when
operating this appliance to avoid burns.
Metal parts of this equipment become
extremely hot when in operation.
To prevent personal injury, death or
property damage:
Do not store or use gasoline or other
flammable vapors or liquids in the vicinity
of this or any other appliance.
Minimum Clearance Requirements
Back3" (76mm)
Top2" (51mm)
Le side, Right side1" (25mm)
Weight (est.)
500-1D500-2D500-3D
Net80 lb (36 kg)115 lb (52 kg)150 lb (68 kg)
Ship90 lb (41 kg)125 lb (57 kg)165 lb (75 kg)
500-1DN500-2DN500-3DN
Net67 lb (30 kg)100 lb (45 kg)130 lb (59 kg)
Ship75 lb (34 kg)112 lb (51 kg)145 lb (66 kg)
Product Capacity (each drawer)
Full-Size Pan (GN1/1) - 12" x 20" x 6" (305 x 508 x 152mm)
36 lbs (16 kg) Maximum
Oversize Pan - 15” x 20” x 5” (381 x 508 x 127mm)
41 lbs (19 kg) maximum
8 MN-29742 • Rev 7 • 10/16 • Drawer Warmers
WITH 3" (76mm) CASTERS
500-1D, 500-2D, 500-3D
500-3D
500-2D
25-7/8" (657mm)
24-5/8" (624mm)
500-1D
11-5/8"
(296mm)
Installation
12-5/16"
(312mm)
Electrical
Connection
18-15/16" (481mm)
26-1/8" (664mm)
43-3/8" (1101mm)
6-3/4" (171mm) FOR
LEG STAND OR 5" (127mm)
CASTER STAND ASSEMBLY
Cutout Dimensions (for units with built in trim)
Add 3/4” (19mm) to unit height and 1-1/2” (38mm) to unit width
Accessories
Built-in Trim Kit
500-1D 5015147
500-2D 5015149
500-2D for BU2-48, BU2-72 5015151500-2D for BU2-96 5015152500-3D 5005153
Caster Stand Assembly