Alto-Shaam 3DN, 500-1D, 500-3D, drawer warmers, 2DN User Manual

US A/ C AN AD A

U.S. A . ON LY

500-1D

500-2D

Drawer Warmers

Electric

500-1DN

Models:

500-1D, 1DN
500-2D, 2DN
500-3D, 3DN

500-3D

500-2DN

  •InstallatIon

 •operatIon

500-3DN

•MaIntenance

W164 N9221 Water Street • P.O. Box 450 • Menomonee Falls, Wisconsin 53052-0450 USA

PHONE: [phone] • 800.558.8744

p ri n te d i n u. s. a.

www.alto-shaam.com

FAX: [phone] • 800.329.8744

M N - 2 9 7 4 2 ( R e v. 1 ) • 0 4 / 1 3

Delivery ............................................................................. 1

Unpacking ........................................................................ 1

Safety Procedures and Precautions ................................. 2

Sanitation

Sanitation/Food Safety ............................................. 12

Internal Food Product Temperatures ........................ 12

Installation

Installation Requirements ........................................... 3

Clearance Requirements ............................................. 3

Weights ....................................................................... 3

Product Capacity ........................................................ 3

500-1D, 2D, 3D

Cutout Dimensions .................................................. 4

Dimension Drawing ................................................ 4

Options and Accessories ........................................ 4

500-1DN, 2DN, 3DN

Cutout Dimensions .................................................. 5

Dimension Drawing ................................................. 5

Options and Accessories ........................................ 5

Electrical Specifications.............................................. 6

Operating Instructions

User Safety Information .............................................. 7

Before Initial Use ......................................................... 7

Heating Characteristics ............................................... 7

Food Product Tips ...................................................... 7

Operation .................................................................... 8

General Holding Guidelines ........................................ 9

Care and Cleaning

Cleaning and Preventative Maintenance .................. 10

Protecting Stainless Steel Surfaces.......................... 10

Cleaning Agents ........................................................ 10

Cleaning Materials .................................................... 10

Care and Cleaning .................................................... 11

Service

Thermostat Accuracy ................................................ 13

Trouble Shooting ....................................................... 13

Trouble Shooting - Error Codes ................................ 14

500-1D, 2D, 3D

Exterior Service Parts ......................................15-16

Service View - Drawer Assembly .......................... 17

500-1DN, 2DN, 3DN

Exterior Service Parts - ................................... 18-19

Service View - Drawer Assembly 500-DN ............. 20

Electronic Service Parts ............................................ 21

Wire Diagrams

Always refer to the wire diagram(s) included with the
unit for most current version.

Warranty

Transportation Damage and Claims .......... Back Cover

Limited Warranty ........................................ Back Cover

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • b

DELIVERY

UNPACKING

This Alto-Shaam appliance has been
thoroughly tested and inspected to ensure only
the highest quality unit is provided. Upon
receipt, check for any possible shipping damage
and report it at once to the delivering carrier.

See Transportation Damage and Claims section

located in this manual.

This appliance, complete with unattached
items and accessories, may have been delivered
in one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to ensure prompt service in the event of a
warranty parts and labor claim.
This manual must be read and understood
by all people using or installing the equipment
model. Contact the Alto-Shaam Tech Team Service
Department if you have any questions concerning
installation, operation, or maintenance.

NOTE: All claims for warranty must include the

full model number and serial number of
the unit.

1. Carefully remove the
appliance from the
carton or crate.

®

NOTE: Do not discard the

carton and other
packaging material
until you have
inspected the unit
for hidden damage
and tested it for
proper operation.

2. Read all instructions in this manual carefully
before initiating the installation of this appliance.

DO NOT DISCARD THIS MANUAL.

This manual is considered to be part of the
appliance and is to be provided to the owner
or manager of the business or to the person
responsible for training operators. Additional

manuals are available from the Alto-Shaam

Tech Team Service Department.

3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.

®

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 1

2. This appliance is intended for use in commercial

SAFETY PROCEDURES

AND PRECAUTIONS

NOTE

OTHER MUNICIPAL WASTE.

Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.

DANGER

Used to indicate the presence of
a hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.

WARNING

Used to indicate the presence of
a hazard that CAN cause personal
injury, possible death, or major
property damage if the warning
included with this symbol is ignored.

1. This appliance is intended to cook, hold

or process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.

establishments where all operators are
familiar with the purpose, limitations, and
associated hazards of this appliance. Operating
instructions and warnings must be read and
understood by all operators and users.

3. Any troubleshooting guides, component views,

and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.

4. This manual should be considered a permanent

part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.

CAUTION

Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.

CAUTION

Used to indicate the presence of a hazard that
can or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.

NOTE: Used to notify personnel of

installation, operation, or
maintenance information that is
important but not hazard related.

For equipment delivered for use
in any location regulated by the
following directive:

DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 2

DANGER

CAUTION

DANGER

INSTALLATION

IMPROPER INSTALLATION,
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH,
OR CAUSE PROPERTY DAMAGE.

READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.

TO PREVENT PERSONAL INJURY,

USE CAUTION WHEN MOVING OR

LEVELING THIS APPLIANCE.

CAUTION

METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN
IN OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.

DO NOT store or use gasoline or other
fl ammable vapors or liquids in the
vicinity of this or any other appliance.

This Alto-Shaam
appliance must
be installed in a
location that will
permit it to function
for its intended
purpose and to allow
adequate clearance
for ventilation,
proper cleaning, and
maintenance access.

1. This appliance must be installed on a stable
and level surface.

2. DO NOT install this appliance in any area
where it may be affected by any adverse
conditions such as steam, grease, dripping
water, high temperatures, or any other severely
adverse conditions.

3. This appliance must be kept free and clear
of any obstructions blocking access for
maintenance or service.

®

SITE INSTALLATION

MINIMUM CLEARANCE

REQUIREMENTS

ba ck 3" (76mm)
le ft si de 1" (25mm)
ri gh t s id e 1" (25mm)
to p 2" (51mm)

WEIGHT (est .)

500-1D 500-2D 500-3D

ne t 80 lb (36 kg) 115 lb (52 kg) 150 lb (68 kg)

sh ip 90 lb (41 kg) 125 lb (57 kg) 165 lb (75 kg)

WEIGHT (est .)

500-1DN 500-2DN 500-3DN

ne t 67 lb (30 kg) 100 lb (45 kg) 130 lb (59 kg)

s hip 75 lb (34 kg) 112 lb (51 kg) 145 lb (66 kg)

PRODUCT CAPACITY

36 lbs (16 kg)

(3 4 ba ke d po tat oes , 5 0 di NN eR R oll s)

Ma xiM uM • ea ch d Ra weR

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 3

SITE INSTALLATION

INSTALLATION

500-1D, 500-2D, 500-3D

25-7/8" (657mm)

500-1D

500-2D

500-3D

11-5/8"

(296mm)

18-15/16" (481mm)

26-1/8" (664mm)

12-5/16"
(312mm)

Electrical

Connection

24-5/8" (624mm)

43-3/8" (1101mm)

6-3/4" (171mm) FOR
LEG STAND OR 5" (127mm)
CASTER STAND ASSEMBLY

CUTOUT DIMENSIONS (f or un it s w it h b ui lt in tr im )

Add 3/4" (19mm) to unit height and 1-1/2" (38mm) to unit width

OPTIONS & ACCESSORIES

Built-in Trim Kit

500-1D 5015147

500-2D 5015149

500-2d for BU2-48, BU2-72 5015151

500-2d for BU2-96 5015152

500-3d 5005153

Cord Length:
120V - 5' (1524mm)
208-240V - 8' (2438mm)
230V - 8' (2438mm)

24-7/8" (631mm)

4-7/8" (121mm)
FOR CASTER STAND ASSEMBLY
WITH 3" (76mm) CASTERS

Caster Stand Assembly

- with 5" (127mm) casters 15379

- with 3" (76mm) casters 5010920

Leg Stand Assembly 15380
Pan, oversize,

15" x 20" x 5" (381 x 508 x 127mm) PN-2123

perforated pan grid

15" x 20" (381mm x 508mm) 1231
12" x 20" (305mm x 508mm) 16642

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 4

SITE INSTALLATION

500-1DN, 500-2DN, 500-3DN

INSTALLATION

Electrical

Connection

31-3/16" (792mm)

16-11/16"

500-3D

500-2D

500-1D

(423mm)

8-5/16"
(211mm)

11-5/8"

(296mm)

18-15/16" (481mm)

26-1/8" (664mm)

53-3/4" (1364mm)

Cord Length:
120V - 5' (1524mm)
208-240V - 8' (2438mm)
230V - 8' (2438mm)

24-7/8" (631mm)

6-3/4" (171mm) FOR
LEG STAND OR 5" (127mm)
CASTER STAND ASSEMBLY

4-7/8" (121mm)
FOR CASTER STAND ASSEMBLY
WITH 3" (76mm) CASTERS

CUTOUT DIMENSIONS (f or un it s w it h b ui lt in tr im )

Add 3/4" (19mm) to unit height and 1-1/2" (38mm) to unit width

OPTIONS & ACCESSORIES

Built-in Trim Kit

500-1DN 5015148

500-2DN 5015150

500-3d N 5015154

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 5

Caster Stand Assembly

- with 5" (127mm) casters 55534

- with 3" (76mm) casters 5010921

Leg Stand Assembly 55535
Perforated pan grid,

12" x 20" (305mm x 508mm) 16642

DANGER

DANGER

accordance with CSA C22.1, Canadian

INSTALLATION

For CE approved units: To prevent an electrical
shock hazard between the appliance and other
appliances or metal parts in close vicinity, an
equalization-bonding stud is provided. An
equalization bonding lead must be connected to
this stud and the other appliances / metal parts
to provide sufficient protection against potential
difference. The terminal is marked
with the following symbol.

Hard wired models:

Hard wired models must be equipped with a
country certified external allpole disconnection
switch with sufficient contact separation.

If a power cord is used for the connection of the

product an oil resistant cord like H05RN or H07RN

or equivalent must be used.

ELECTRICAL

1. An identification tag is permanently mounted on

the cabinet.

CAUTION

2. Plug cabinet into a properly grounded receptacle

ONLY, positioning the unit so the power supply
cord is easily accessible in case of an emergency.

Arcing will occur when connecting or

disconnecting the unit unless all controls are in
the “OFF” position.

3. If necessary, a proper receptacle or outlet
configuration as required for this unit, must be
installed by a licensed electrician in accordance
with applicable, local electrical codes.

THIS SECTION IS PROVIDED FOR THE ASSISTANCE

OF QUALIFIED SERVICE TECHNICIANS ONLY AND

IS NOT INTENDED FOR USE BY UNTRAINED OR

UNAUTHORIZED SERVICE PERSONNEL.

DISCONNECT UNIT FROM

POWER SOURCE BEFORE

CLEANING OR SERVICING.

To avoid electrical shock, this
appliance MUST be adequately
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code ANSI/
NFPA No. 70. In Canada, all electrical
connections are to be made in

NOTE: Where local codes and CE regulatory

requirements apply, appliances must be
connected to an electrical circuit that is
protected by an external GFCI outlet.

ELECTRICAL

voltage phase cycle/hz amps kW

120 1 60 5.3 0.64 nema 5-15p

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 6

208-240 1 60 2.7 0.64

230 1 50/60 2.6 0.59

220-230V plug

Wire diagrams are located inside the bonnet of the unit.

Electrical Code Part 1 or local codes.

15a, 125V plug

nema 6-15p

15a, 250V plug

cee 7/7,

INSTALLATION

USER SAFETY INFORMATION

This appliance is intended for use in commercial
establishments where all operators are familiar with
the purpose, limitations, and associated hazards of
this appliance. Operating instructions and warnings
must be read and understood by all operators
and users.

1. Make sure the unit is connected to the

appropriate power source.

2. Use hand protection when handling

hot items.

3. Preheat the unit for 30 minutes before use.

4. Be certain only hot foods are placed into

the unit.

BEFORE INITIAL USE:

Before operating the unit, clean both the interior
and exterior of the unit with a clean, damp cloth
and mild soap solution. Rinse carefully. Clean

and install the drawer warmer pan(s). The drawer

assembly is completely removable. Clean as a
sanitation measure.

HEATING CHARACTERISTICS

FOOD PRODUCT TIPS

Bread and Rolls

Breads and rolls are traditionally difficult to

hold for prolonged periods due to the very low
moisture content of these products. For best
results and longest possible holding life, it is
recommended these products be placed in a
plastic bag while in the warming drawer. Breads
and rolls should be held at a temperature no

higher than 120° to 140°F (49° to 60°C).

Potatoes

For the best results when holding potatoes:

1. Do not overcook.

Regardless of the temperature at which potatoes

are cooked or what type of oven is used, it is
important that this product does not achieve a
final internal product temperature in excess of

195°F (91°C). Over-cooking will further reduce

the moisture content and consequently, reduce
the holding life. Potatoes should be removed
from the oven when they reach an internal

temperature of approximately 190°F (88°C).

After they are removed from the oven, the
internal temperature will continue to increase.

The drawer warmer is equipped with a special
heating element. Through this Halo Heat concept,
the heating element is mounted against the walls of
the unit to provide an evenly applied heat source
controlled by a digital control. The design and
operational characteristics of the unit eliminate the
need for a moisture pan or a heat circulating fan.
Through even heat application, the quality of food
products is maintained up to several hours or more.

2. Allow potatoes to stabilize before placing
in drawer warmer.

When potatoes are removed from a conventional
high-temperature oven, they have an extremely
high surface temperature. If they are placed in
the drawer warmer while they are this hot on the
outside, moisture will be pulled from the inside
of the potato and condensation will form on the
outside. Holding results under these conditions
will not be totally satisfactory. Remove potatoes
from the oven and allow the surface temperature
to stabilize before placing them in the controlled
holding atmosphere of the drawer warmer.

MN-29742 • Rev. 1 (04/13) • Drawer Warmer Installation/Operation/Service Manual • 7