Altinex VA6835FC User Manual

INTERFACES
MANUAL PART NUMBER: 400-0062-003 PRODUCT REVISION: 2
VA6835FC
SYSTEM UNIVERSAL INTERFACE
USER’S GUIDE
INTERFACES
INTRODUCTION
Superior performance for the right price, backed by solid technical and customer support is what Altinex has to offer.
The product you are holding in your hands is designed using state-of-the-art technology and is superior to anything available on the market. You will find this and our other products reliable, long lasting, and simple to operate.
We are committed to providing our customers with signal management solutions to the most demanding audio-visual installations at very competitive pricing.
We appreciate your selection of our products and are confident that you will join the ranks of our many satisfied customers throughout the world.
This manual covers:
VA6835FC VGA – Pack VA6835FC MAC – Pack VA6835FC SUN/SGI – Pack VA6835FC RGB – Pack VA6835FC Combo – Pack VA6835FC Super – Pack
TABLE OF CONTENTS
Page
PRECAUTIONS / SAFETY WARNINGS ...............2
GENERAL..........................................................2
RACK MOUNT SAFETY GUIDELINES..............2
INSTALLATION..................................................2
CLEANING.........................................................2
FCC / CE NOTICE .............................................2
ABOUT YOUR INTERFACE..................................3
TECHNICAL SPECIFICATION..............................3
VA6835FC DESCRIPTION....................................4
COMPUTER VIDEO INPUT (VGA-
COMPATIBLE 15-PIN HD CONNECTOR).........6
LOCAL MONITOR OUTPUT (15-PIN HD
CONNECTOR)...................................................6
MAIN (RGBS/RGBHV) OUTPUTS
THROUGH 6 BNC CONNECTORS....................6
HORIZONTAL POSITION ADJUSTMENT .........7
HORIZONTAL DELAY REMOVAL.....................7
POWER REQUIREMENTS................................7
MOUNTING CAPABILITY..................................7
BANDWIDTH .....................................................7
APPLICATION DIAGRAM…………………………..8
INSTALLING YOUR INTERFACE.........................8
OPERATION .........................................................9
SERRATION PULSE SWITCH...........................9
HV OUT SWITCH ..............................................9
I.D. BIT SWITCH................................................9
SYNC ON GREEN OUTPUT SWITCH...............9
TERMINATION SWITCH ...................................9
ACCESSORIES...................................................10
FAQ (FREQUENTLY ASKED QUESTIONS).......11
TROUBLESHOOTING GUIDE ............................12
ALTINEX POLICY ...............................................12
LIMITED WARRANTY......................................12
RETURN POLICY............................................12
CONTACT INFORMATION..............................12
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INTERFACES
PRECAUTIONS / SAFETY WARNINGS 1
Please read this manual carefully before using your VA6835FC Interface. Keep this manual handy for future reference. These safety instructions are to ensure the long life of your VA6835FC and to prevent fire and shock hazard. Please read them carefully and heed all warnings.
1.1 GENERAL
Unauthorized personnel shall not open the unit since there are high-voltage components inside.
Qualified Altinex service personnel, or their authorized representatives must perform all service.
1.2. SAFETY GUIDELINES FOR THE RACK­MOUNTING OF THE VA6835FC
Maximum operating ambient temperature is 35 (degrees C).
Never restrict the airflow through the devices’ fan or vents.
When installing equipment into a rack, distribute the units evenly. Otherwise, hazardous conditions may be created by an uneven weight distribution.
Connect the unit to a properly rated supply circuit.
Reliable Earthing (Grounding) of Rack-Mounted Equipment should be maintained.
1.3 INSTALLATION
For best results, place the VA6835FC Interface on a flat, level surface in a dry area away from dust and moisture.
To prevent fire or shock, do not expose this unit to rain or moisture. Do not place the VA6835FC Interface in direct sunlight, near heaters or heat radiating appliances, or near any liquid. Exposure to direct sunlight, smoke, or steam can harm internal components.
Handle the VA6835FC Interface carefully. Dropping or jarring can damage internal components.
Do not place heavy objects on top of the VA6835FC. If the VA6835FC is to be mounted
to a table or wall, use only Altinex made mounting accessories, such as brackets (DA1293FC or DA1294FC) and cables for optimum setup.
To turn off the main power, be sure to remove the cord from the power outlet. The power outlet socket should be installed as close to the equipment as possible, and should be easily accessible.
Do not pull the power cord or any cable that is attached to the VA6835FC Interface.
If the VA6835FC Interface is not used for an extended period, disconnect the power cord from the power outlet.
1.4 CLEANING
Unplug the VA6835FC power cord before cleaning. Clean surfaces with a dry cloth. Never use strong detergents or solvents, such as alcohol or thinner. Do not use a wet cloth or water to clean the unit.
1.5 FCC / CE NOTICE
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
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INTERFACES
Any changes or modifications to the unit not expressly approved by Altinex, Inc. could void the user’s authority to operate the equipment.
Main Video Output Connector
Compatibility
ABOUT YOUR INTERFACE 2
There are varieties of computers and computer video cards on the market today. There are also several data monitors and large screen data projectors. When displaying a computer image on a large screen data projector or on a large screen monitor, it often becomes clear that some computers are not always compatible with certain display devices. The VA6835FC is a computer video interface designed to resolve this incompatibility.
The VA6835FC is a dual output computer Video Interface. It is designed to interface a single VGA/ SVGA/ XGA/ UXGA/ MAC/ SUN or SGI computer video source to two scan-rate compatible presentation monitors or data projectors.
It is important to understand the general capabilities of this interface. The VA6835FC does not change the scan-rate or the resolutions of the video signal so the source (computer) and display (projector or monitor) must be scan-rate compatible. The VA6835FC simply converts a computer video signal to a pre-selected analog format or separates the sync signal from the green signal on output 1 if the input signal is RGsB.
The VA6835FC is a state-of-the art piece of equipment with an exceptional combination of compact size, advanced features, and very competitive pricing.
TECHNICAL SPECIFICATIONS 3
FEATURES/DESCRIPTION VA6835FC GENERAL Input
Computer Video Input Connector
Output
Local Monitor Output Connector
15-pin HD Female
Local Monitor Output +
Two Main Video
15-pin HD Female
1
Outputs
Table 1. VA6835FC General
MECHANICAL VA6835FC
Width (inches) 8.50in (216mm) Height (inches) 1.75in (44mm) Depth (inches) 4.93in. (125mm) Weight (pounds) 2.0lbs (0.91kg) Ship Weight (pounds) 4.0lbs (1.82kg) Material 0.1" Aluminum Finish Gray Faceplate Lexan T° Operating 10°C-35°C T° Maximum 50°C Humidity Technical MTBF (calculations) 40,000 hrs
Table 2. VA6835FC Mechanical
ELECTRICAL VA6835FC Input Video Signal
Analog Signal 0.3 to 1.2 volt p-p Impedance 75 Ohms Rise/Fall Time (ns) 0.9
Input Sync Signal
Horizontal, Vertical, & C-Sync TTL(+/-) Sync on Green -0.3V Impedance 10 k Ohms
Output Video Signals
Analog Signal 0.77 V p-p Impedance 75 Ohms Rise/Fall Time (ns) 1.2
Output Sync Signal
Composite Sync TTL(+/-) Sync on Green -0.3V Impedance 22 Ohms
Frequency Compatibility
Horizontal 15-130 kHz Vertical 25-180 Hz Minimum Video Bandwidth 350 MHz Typical Video Bandwidth 425 MHz
Two sets of 6 BNC
Female
VGA/
SVGA/XGA/UXGA,
Apple/MACII/Quadra/G
3, Sun/SGI
Workstations
90% non-condensing
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Horizontal Position Range Cross-talk Power
Internal Power Supply 90-140V/200-240V
Power Consumption
Table 3. VA6835FC Electrical
20 %
39dB @ 100MHz
VA6835FC DESCRIPTION 4
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The VA6835FC has two key functions. It’s first function is to amplify or buffer the signal to insure that it is strong enough to travel distances of 100 ft or farther through a coaxial cable. The second function is to process the sync and to convert it to a format that is acceptable to several displays.
4.1 COMPUTER VIDEO INPUT (VGA COMPATIBLE HD 15-PIN CONNECTOR)
The HD 15-pin connector input allows the connection of a computer source to the interface using Altinex input cables, which are available for a variety of popular computers and graphics cards on the market. These include VGA, MAC, SUN, and SGI type video output connectors, with proper cables. The VA6835FC input is compatible with standard VGA cables.
PIN No.
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15
INPUT SIGNALS ON HD 15-PIN FEMALE
CONNECTOR
Red Video Green Video Blue Video ID Bit (Grounded when ID Bit switch is ON) Ground Ground Ground Ground No connection No connection ID Bit ID Bit Horizontal Sync/Composite Sync Vertical Sync No connection
Table 4. VA6835FC Input pin-out
4.2 LOCAL MONITOR OUTPUT (HD 15-PIN CONNECTOR)
designated Altinex adapter cables, such as VGA, MAC, SUN, SGI, or RGB.
PIN No.
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15
LOCAL MONITOR OUTPUT SIGNALS ON
HD 15-PIN FEMALE CONNECTOR
Red Video Green Video Blue Video ID Bit (Grounded when ID Bit switch is ON) Ground Ground Ground Ground Composite Sync No connection ID Bit ID Bit Horizontal Sync Vertical Sync No connection
Table 5. Local Monitor Output pin-out
4.3 MAIN (RGBS/RGBHV) OUTPUTS THROUGH 6 BNC CONNECTORS
BNC connectors offer a reliable connection for high-resolution video signals, and they facilitate easy cable maintenance in the field. The VA6835FC offers two main outputs with six BNC connectors for each output. By selecting the appropriate connectors, these outputs can provide RGSB, RGBHV, or RGBS output signals.
For a RGsB type signal the “Sync on Green” dip switch must be set to the ON position.
For a RGBHV type signal, you may either connect cables to horizontal or vertical BNC connectors or you may connect the horizontal channel to the composite sync connectors by turning the “HV Output” dip-switch to the ON position.
The HD 15-Pin connector output is used to connect the local monitor to the interface. This is a fully buffered output that eliminates reflections often caused by “Y” type monitor breakout cables. There is no need to terminate the unused output. The “termination” switch on the VA6835FC affects only the terminations of the computer video input. The output is VGA compatible, but can also be used to feed other types of local monitors using
With these connectors, the VA6835FC can be connected to compatible data projectors using 3 coax, 4 coax, or 5 coax cables.
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INTERFACES
CONNECTOR MAIN DUAL OUTPUT (6-BNC
FEMALE)
Red Green Blue Sync Hor. Vertical
Red Video Green Video Blue Video Composite Sync/ Horizontal Horizontal Sync Vertical Sync
Table 6. VA6835FC dual (6 BNC) Output pin-out
4.4 HORIZONTAL POSITION ADJUSTMENT
Most monitors and projectors have the ability to adjust the horizontal position of the image, but sometimes it is helpful to be able to control this feature at the interface. This control is especially useful when multiple computers are switched to a single display, as the positions for each computer might be slightly different.
By keeping the VA6835FC’s Horizontal Position control dial in the center position, the image on the display should first be adjusted using the monitor or projector control. If necessary, turn the image using the VA6835FC’s Horizontal Position Control Dial.
To turn off the Horizontal Position Control, turn the adjustment dial fully to the right until a clicking sound is heard.
the power input connector displays the proper voltage. To change the setting, unplug the VA6835FC, and squeeze the clips on either side of the fuse box. Pull out the fuse holder and turn it 180 degrees, resetting it with the proper voltage shown through the window. Re-insert the fuse box making sure that the side clips of the fuse box lock securely into place.
4.7 MOUNTING CAPABILITY
The VA6835FC can be easily mounted into an equipment rack. Four mounting holes are provided on each side of the unit. To mount a single unit, use Altinex 19”-1U Rack Mount Ears (part # DA1294FC). To mount two units in tandem, use an Altinex 19”-1U Rack Mount Shelf (part # DA1293FC). For mounting under the table, optional brackets, such as the TM1271, TM1272,
TM1273, or TM1274 can be used.
4.8 BANDWIDTH
The typical bandwidth of the VA6835FC is 420 MHz. The minimum bandwidth is 350 MHz. This exceptionally high bandwidth allows the passing of the third harmonics of the video signal, thus maintaining the highest quality of the input signal.
4.5 HORIZONTAL DELAY REMOVAL
The VA6835FC offers the ability to by-pass horizontal delay. This may be necessary when interfacing with projectors or monitors with sensitive sync inputs, particularly with LCD type projectors. By turning the Horizontal Position adjustment dial fully to the right, the control will “click” into a locked position. In this position, the VA6835FC outputs the same sync types, which are fed into it from the source. In this setting, the VA6835FC will not provide horizontal positioning. The horizontal position adjustment of the image must be made at the display.
4.6 POWER REQUIREMENTS
The VA6835FC may be used with either 90-140V or 200-240V for ease of use throughout the world. Always make sure that the fuse box window above
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APPLICATION DIAGRAM 5
INTERFACES
INSTALLING YOUR INTERFACE 6
Step 1. Please attach the Interface on the rack
using the provided rack mount hardware on or under the furniture using the optional TM Series Altinex brackets.
Step 2. Before you plug in the power cord to the
unit, please verify that the voltage rating of 110V/220V on the FUSE CLIP located at the rear of the unit is the same as the power outlet. (Refer to section 4.6 for changing the voltage).
Step 3. Connect one end of the input cable
included with the Interface unit to the video output connector of your computer and the other end to the computer input HD-15 port of the VA6835FC.
Step 4. If needed, connect the local monitor
output HD-15 connector of the VA6835FC to the local monitor using the appropriate Altinex Local Monitor cables. It is not necessary to terminate this output with a termination plug if a local monitor is not being used.
Step 5. Connect one end of a BNC cable to
output one or two of the VA6835FC units. Connect the other end to the RGB input on the projector or monitor. Usually either a 4 BNC or 5 BNC coaxial cable is used, depending on whether display devices require composite sync or horizontal and vertical sync signals.
Step 6. Make sure that the dip-switches are set
properly. For the desired sync output format, refer to section 7.
Step 7. It is recommended that when the
Interface’s horizontal position control is centered (or turned OFF), the horizontal position of the image should first be adjusted using the control provided by the monitor or projector. If it is still required, it can be adjusted using the Horizontal Position Control dial located on the front of the VA6835FC.
CONGRATULATIONS! YOU ARE DONE.
If you experience any problems, please call
1-800-258-4623 or 1-714-990-2300 for
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INTERFACES
OPERATION 7
According to Table 4, the settings of the VA6835FC Interface can be adjusted using dip­switches. There are no other adjustments necessary to operate the unit. The VA6835FC will operate successfully as long as the cables are attached properly and the technical specifications are followed.
DIP-SWITCH OFF ON
Serration X HV Output X Sync on Green X Termination X ID Bit X Not Used X
Table 7. Dip switch default settings
7.1 SERRATION PULSE SWITCH
Certain monitors and projectors will exhibit better stability when the serration pulse switch is “ON”. This switch is seldom used and in most circumstances should be turned “OFF”.
This is used primarily when interfacing to laptop computers to imitate the presence of a local monitor. Typically, this recognition will take place during the boot up stage of a computer. If your computer does not output video, place the ID Bit switch in the ON position and reboot the computer. When in the OFF position, the ID Bit will be passed through the local monitor output port.
7.4 SYNC ON GREEN OUTPUT SWITCH
In some systems the ability of the VA6835FC to output sync on green can be a very helpful feature.
The VA6835FC separates the sync signal from the green if the input is RGsB. So the output can be either RGBS or RGBHV. The “Sync on Green” dip-switch should be in the OFF position if the desired output is RGBS or RGBHV for any type of input. This dip-switch should be ON if the desired output is RGsB.
7.5 TERMINATION SWITCH
7.2 HV OUT SWITCH
When the composite sync channel is used and RGBS format is desired from the VA6835FC, the HV OUT switch should be turned off. When this switch is turned on, the composite sync channel will output horizontal sync, but not vertical sync. As an alternative to connecting cables to separate horizontal and vertical channels, one can connect horizontal sync to the composite sync and vertical sync signal to the vertical connector, using the HV OUT dip-switch in the ON position.
7.3 I.D. BIT SWITCH
Many computers use ID Bits or “Sense Pins” to recognize the connection of a monitor to its video output port. Often, these ID Bits will even allow the computer to recognize what type of monitor is connected (in terms of its scan rate compatibility). When the I.D. Bit switch is in the ON position, the VA6835FC allows the main ID Bit (pin 4 on the input connector) to be connected to the ground signal.
When the built-in termination switch is set to the ON position, the input of the interface will be terminated. As a rule, the termination switch should be in the ON position. This switch does not affect the termination of any output signal. The termination switch should be left in the OFF position if a “Y” cable is used at the local monitor output connector.
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INTERFACES
ACCESSORIES 8
Model No. Description
RACK MOUNT ACCESSORIES
DA1293SX Rack/Wall Shelf fits two VA6835FC
units side by side
DA1294SX
TM1271 TM1272
TM1273 TM1274
MS8121CA MAC Output cable for VA6835FC MS8122CA MAC Input cable for VA6835FC MS8123CA SUN Output cable for VA6835FC MS8124CA SUN Input cable for VA6835FC MS8125CA VGA Output cable for VA6835FC MS8126CA VGA Input cable for VA6835FC MS8129CA RGB Output cable for VA6835FC
CB4103MR CB4106MR CB4112MR CB4125MR CB4150MR CB4175MR CB41100MR
CB41150MR
CB4203MR CB4206MR CB4212MR CB4225MR CB4250MR
CB4275MR
Rack/Wall mount ears for single
VA6835FC TABLE MOUNT BRACKETS
1U High, ½ Rack-Wide 1U High, ½ Rack-Wide with 15-pin
HD connector plate 1U High, ½ Rack-Wide with snap-in connectors 1U High, ½ Rack-Wide with snap-in & POWER connectors
INTERFACE CABLES
4 BNC TO 4 BNC COAXIAL CABLE
3 ft, 4 BNC to 4 BNC coaxial cable 6 ft, 4 BNC to 4 BNC coaxial cable 12 ft, 4 BNC to 4 BNC coaxial cable 25 ft, 4 BNC to 4 BNC coaxial cable 50 ft, 4 BNC to 4 BNC coaxial cable 75 ft, 4 BNC to 4 BNC coaxial cable 100 ft, 4 BNC to 4 BNC coaxial
cable 150 ft, 4 BNC to 4 BNC coaxial cable
5 BNC TO 5 BNC COAXIAL CABLE
3 ft, 5 BNC to 5 BNC coaxial cable 6 ft, 5 BNC to 5 BNC coaxial cable 12 ft, 5 BNC to 5 BNC coaxial cable 25 ft, 5 BNC to 5 BNC coaxial cable 50 feet, 5 BNC to 5 BNC coaxial
cable 75 feet, 5 BNC to 5 BNC coaxial cable
CB42100MR
CB42150MR
CB4406MR CB4412MR CB4425MR CB4475MR CB44100MR CB44150MR CB5000PL­5BM00035BM CB5000PL­5BM00065BM CB5000PL­5BM00125BM CB5000PL­5BM00255BM CB5000PL­5BM00505BM CB5000PL­5BM00755BM CB5000PL­5BM01005BM CB5000PL­5BM01505BM CB5000PL­5BM02005BM CB5000PL­5BM02505BM CB5100PL­5BM00035BM CB5100PL­5BM00065BM CB5100PL­5BM00125BM CB5100PL­5BM00255BM CB5100PL­5BM00505BM CB5100PL­5BM00755BM CB5100PL­5BM01005BM CB5100PL­5BM01505BM
100 ft, 5 BNC to 5 BNC coaxial cable 150 ft, 5 BNC to 5 BNC coaxial cable 6 ft, 5 BNC to 5 BNC coaxial
12 ft, 5 BNC to 5 BNC coaxial 25 ft, 5 BNC to 5 BNC coaxial 75 ft, 5 BNC to 5 BNC coaxial 100 ft, 5 BNC to 5 BNC coaxial 150 ft, 5 BNC to 5 BNC coaxial 3 ft, 5 BNC M to 5 BNC M
6 ft, 5 BNC M to 5 BNC M 12 ft, 5 BNC M to 5 BNC M 25 ft, 5 BNC M to 5 BNC M 50 ft, 5 BNC M to 5 BNC M 75 ft, 5 BNC M to 5 BNC M 100 ft, 5 BNC M to 5 BNC M 150 ft, 5 BNC M to 5 BNC M 200 ft, 5 BNC M to 5 BNC M 250 ft, 5 BNC M to 5 BNC M 3 ft, 5 BNC M to 5 BNC M 6 ft, 5 BNC M to 5 BNC M 12 ft, 5 BNC M to 5 BNC M 25 ft, 5 BNC M to 5 BNC M 50 ft, 5 BNC M to 5 BNC M 75 ft, 5 BNC M to 5 BNC M 100 ft, 5 BNC M to 5 BNC M 150 ft, 5 BNC M to 5 BNC M
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CB5100PL­5BM02005BM CB5100PL­5BM02505BM
All MS81 series cables listed above are 3 ft. long. These cables are also available in 6 ft. and 12 ft. lengths. Please call 1-714-990-2300 for a wider selection of cables.
200 ft, 5 BNC M to 5 BNC M 250 ft, 5 BNC M to 5 BNC M
FAQ (FREQUENTLY ASKED QUESTIONS) 9
No: Question Answer 1 Why does
the termination switch have to be “ON”?
2 When and
why do I need to use the “Horizontal Position” Control dial?
3 What dip-
switch do I set to receive the composite sync output?
4 When and
why would I use the “Sync on Green” dip­switch, although the unit does not separate Sync from Green?
5 When do I If the desired output is in
The termination switch should be ON if the local monitor is connected through a straight cable. It will be OFF only if a monitor breakout cable is used at the local monitor output connector. The “Horizontal Position” Control dial enables or disables the control of the Horizontal Position of the image. First adjust the horizontal position using the monitor or projector control, and then use the horizontal position control on the VA6835FC, if needed. If the desired output signal is composite sync, turn OFF the “HV OUTPUT” dip-switch and connect only 4 wires (RGBS) to the red, green, blue, and sync connectors.
The VA6835FC separates the sync signal from green if the input is RGsB, so the output can be either RGBS or RGBHV. This dip-switch should be OFF if the desired output is RGBS or RGBHV for any type of input.
use the “HV OUT” dip-switch?
6 What is a
Common Computer Video Card pin-out?
PIN No.
A1 A2 A3
1 2 3 4 5 6 7 8
9 10 11 12 13 14 15
Table 8. Common Computer Video Card pin-outs
MAC VGA SUN
n/a n/a Red n/a n/a Green n/a n/a Blue
Red Gnd Red N/C
Red Green N/C
C.Sync Blue Sense
ID Bit 01 ID Bit Sense Rtn
Green N/C C. Sync Sens
Green Gnd. Red Rtn. N/C
ID Bit 02 Green Rtn. N/C
N/C Blue Rtn. N/C
Blue N/C N/C
ID Bit 03 Gnd N/C
C/V Gnd. ID Bit
V. Sync ID Bit
Blue Gnd. H. Sync.
H. Gnd V. Sync
H. Sync N/C
RGBHV format, turn ON the “HV OUT” dip-switch. If the “HV OUT” dip-switch is OFF, the output signal may have composite sync present on the horizontal sync connector. See the following table for Common Computer Video Card pin-outs that can be used with the VA6835FC.
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TROUBLESHOOTING GUIDE 10
1. When the correct voltage is applied to the Interface, the power LED should be ON.
2. The “Termination” dip-switch should be in the ON position if a Y cable (breakout) is not used on the input.
3. Make sure the cables have the correct pin­outs and the connection and quality of the cables are good.
4. Make sure that the source and display are scan-rate compatible. The projector should support an appropriate signal format (RGsB, RGBS or RGBHV). Connect the projector directly to a computer with a shorter cable to verify the compatibility of display and source.
5. If you are using output RGBS or RGsB then the “HV Output” dip-switch is the OFF position and the composite sync signal is taken from the sync connector. If the display needs an RGBHV signal then the “HV Output” dip-switch must be in the ON position if the sync and vertical connectors are used.
6. If the desired output is RGsB, the sync ON GREEN dip-switch should be ON.
stability or reliability, or that has been subject to misuse, negligence or accident.
11.2 RETURN POLICY
It is very important to Altinex that you receive the products that you have ordered and that this product fulfills your need. In the unlikely event, that an Altinex product needs to be returned please follow the policies below:
Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.
If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.
If the product is in your possession for more than 30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or custom products.
If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.
ALTINEX POLICY 11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective should be returned to company with transportation charges pre-paid within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its
If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before actual repairs are done.
11.3 CONTACT INFORMATION Sales Department
Phone: 714-990-2300 Fax: 714-990-3303
Accounting Department
Phone: 714-990-6088 Fax: 714-990-5778
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