Page 1
INTERFACES
VA6803SX is shown above
MANUAL PART NUMBER: 400-0154-003
VA6803SX/VA6804SX/VA6805SX/DA1926AV
COMPACT ANALOG INTERFACES
USER’S GUIDE
Page 2
TABLE OF CONTENTS
Page
PRECAUTIONS / SAFETY WARNINGS .............. 2
GENERAL......................................................... 2
RACK MOUNT SAFETY GUIDELINES............. 2
INSTALLATION................................................. 2
CLEANING........................................................2
FCC / CE NOTICE............................................. 2
ABOUT YOUR INTERFACE................................. 3
TECHNICAL SPECIFICATIONS........................... 4
PRODUCT DESCRIPTION................................... 5
INPUT ............................................................... 5
MAIN RGBHV OUTPUT.................................... 5
LOCAL MONITOR OUTPUT............................. 5
HORIZONTAL POSITION ADJUSTMENT
KNOB................................................................ 5
EXTERNAL POWER ADAPTER....................... 5
MOUNTING CAPABILITY................................. 5
AUDIO............................................................... 6
BANDWIDTH..................................................... 6
EQUALIZATION ............................................... 6
APPLICATION DIAGRAM .................................... 8
INSTALLING YOUR INTERFACE ........................ 9
OPERATION ........................................................ 9
ACCESSORIES.................................................. 10
FAQ (FREQUENTLY ASKED QUESTIONS)...... 11
JUMPER SETTINGS .............................. 11
TROUBLESHOOTING GUIDE ........................... 12
ALTINEX POLICY...............................................12
LIMITED WARRANTY..................................... 12
RETURN POLICY ........................................... 12
CONTACT INFORMATION............................. 12
INTERFACES
This manual covers:
VA6803SX -
EQ + Audio
VA6804SX -
EQ + Audio (Designed for use with
Remote H-Position & Signal LED)
VA6805SX -
with RGB EQ
DA1926AV -
Amplifier with dual 15-pin HD outputs (RGB EQ +
Audio)
Compact Analog Interf ace with RGB
Compact Analog Interf ace with RGB
Compact Computer Video Interface
Computer Video + Audio Distribution
1
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INTERFACES
PRECAUTIONS / SAFETY WARNINGS 1
Please read this manual carefully before using your
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
Interface. Keep this manual handy for future
reference. These safety instructions are to ensure
the long life of your
VA6805SX/DA 1926AV
shock hazard. Please read them carefully and heed
all warnings.
1.1. GENERAL
There are no user serviceable parts inside.
•
Only qualified ALTINEX ser vice personnel must
perform all service on the
VA6804SX/VA 6805SX/DA1926AV
1.2. SAFETY GUIDELINES FOR THE RACKMOUNTING OF THE VA6803SX/ VA6804SX/
VA6805SX/DA 1926AV
Maximum operating ambient temperature is 35
•
(degrees C).
Never restrict the airflow through the devices’
•
fan or vents.
When installing equipment into a rack,
•
distribute the units evenly. Otherwise,
hazardous conditions may be created by an
uneven weight distribution.
Connect the unit to a properly rated supply
•
circuit.
Reliable Earthing (Grounding) of Rack -Mounted
•
Equipment should be maintained.
1.3. INSTALLATION
For best results, place the
•
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
Interface
away from dust and moisture.
To prevent fire or shock, do not expose this unit
•
to rain or moisture.
To turn off the main power, be sure to remove
•
the adapter from the wall. The power outlet
socket should be installed as close to the
equipment as possible, and should be easily
accessible.
on a flat, level surface in a dry area
VA6803SX/VA 6804SX/
and to prevent fire and
VA6803SX/
.
Do not place the
•
VA6805SX/DA 1926AV
sunlight, near heaters or heat radiating
appliances, or near any liquid.
Exposure to direct sunlight, smoke, or steam
•
can harm internal components.
Handle the
•
VA6805SX/DA 1926AV
Dropping or jarring can damage internal
components.
Do not place heavy objects on top of the
•
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
Do not pull the adapter or any cable that is
•
attached to the
VA6805SX/DA 1926AV
If the
•
DA1926AV
use only ALTINEX made mounting
accessories, such as brackets (
cables for optimum setup.
If the
•
DA1926AV
extended period, disconnect the adapter from
the wall to avoid fire, shock, and loss of power.
1.4. CLEANING
Unplug the
•
VA6805SX/DA 1926AV
cleaning.
Clean surfaces with a dry cloth. Never use
•
strong detergents or solvents such as alcohol
or thinner. Do not use a wet cloth or water to
clean the unit.
1.5. FCC / CE NOTICE
This device complies with part 15 of the FCC
•
Rules. Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
This equipment has been tested and found to
•
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
VA6803SX/ VA6804SX/ VA6805SX/
is to be mounted to a table or wall,
VA6803SX/ VA6804SX/ VA6805SX/
Interface is not used for an
VA6803SX/ VA6804SX/
Interface in direct
VA6803SX/ VA6804SX/
Interface carefully.
VA6803SX/ VA6804SX/
Interface.
MB1001
VA6803SX/ VA6804SX/
adapter before
.
) and
2
Page 4
INTERFACES
These limits are designed to provide
reasonable protection against harmful
interference when the equipment is operated in
a commercial environment. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and used
in accordance with the instruction manual, may
cause harmful interference to radio
communications. Operation of t his equipment in
a residential area is likely to cause harmful
interference in which case the user will be
required to correct the interference at his own
expense.
Any changes or modifications to the unit not
•
expressly approved by ALTINEX, Inc. could
void the user’s authority to operate the
equipment.
ABOUT YOUR INTERFACE 2
There are a great variety of computers and
computer video cards on the market today. There
are also numerous data monitors and large scr een
data projectors. When displaying a computer
image on a large screen data projector or on a
large screen monitor, it often becomes clear that
some computers are not always compatible with
these display devices. The
VA6805SX/DA 1926AV
that you have just purchased from ALTINEX is
designed to resolve this incompatibility.
VA6803SX/ VA6804SX/
Computer Video Interface
VA6804SX/VA 6805SX/DA1926AV
fully buffered outputs: a main output on 5 BNC
connectors provides RGBHV, RGBS, or RGsB, and
a pass-through 15-pin HD monitor output. The
monitor output is typically used to transmit signals
to a local monitor. If the input signal format is
RGBS or RGBHV, the main output may be
RGBHV, RGBS, or RGsB. If the input signal is
RGsB, the output must be RGsB. The
VA6803SX/VA6804SX/ VA6805SX/DA1926AV
not designed to separate sync from green.
The
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
is capable of equalizing the attenuation effects of
long cable runs, up to 300 feet or more depending
upon the type of cable. The
VA6804SX/VA 6805SX/DA1926AV
audio input and offers balanced or unbalanced
stereo audio output on a terminal block connector.
There is a 3.5mm jack for computer audio input,
which may be returned to the local audio system
with a 3.5mm jack for buffered st ereo audio output.
A 5-pin terminal block is available for stereo audio
transmission to the main sound system. These
connectors are easily adaptable to stereo mini or
RCA type connectors.
provides two
VA6803SX/
accepts stereo
is
Interface Capabilities
The
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
is a high resolution computer video interface with
stereo audio designed to allow the connections of
VGA, SVGA, XGA, UXGA, MAC, SUN, SGI, and
other analog computer video sources to scan rate
compatible monitors, projectors, and LCD displays.
The
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
amplifies video signals and converts sync to
various formats. It does not change the scan-rate
or the resolution of the video signal. The computer
and projector must be scan rate compatible with
each other.
The
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
input is VGA compatible. The
VA6803SX/
3
Page 5
TECHNICAL SPECIFICATIONS 3
FEATURES/
DESCRIPTION
GENERAL
No. of Inputs
Input Connector 3.5 mm jack (F) 15-pin HD(F)
No. of Outputs
Local Audio Output
Connector
Local Monitor
Output Connector
Main Output
Connector
Compatibility
Table 1.
DA1926AV
MECHANICAL
Depth (inches) 4.3 in. (109mm)
Width (inches) 5.2 in. (132mm)
Height (inches) 1.0 in (25mm)
Weight (pounds) 1.0 lb. (0.45kg)
Ship Weight (pounds) 1.6 lb. (0.73kg)
Material Aluminum
Finish Paint, ALTINEX Grey
Top Panel Lexan Overlay
T° Operating 10°C-35°C
T° Maximum 50°C
Humidity
MTBF (calculations) 40,000 hrs
Table 2.
DA1926AV
ELECTRICAL Audio Video
Input Signals
Level — 1.4V max
Impedance 10K Ohms
Max Level 0 dBu —
VA6803SX/VA 6804SX/VA6805SX/
General
VA6803SX/ VA6804SX/ VA6805SX/
Mechanical
Audio Video
11
2
3.5 mm jack —
—
5-pin Terminal
Block
Stereo or mono
Audio
90% non-condensing
1 Main + 1 Local
15-pin HD
5 BNC Female
VGA/SVGA/XGA
MAC/SUN/SGI
and other analog
computer video
sources
75 Ohms ± 1%
(terminated)
Monitor
Female
/UXGA
INTERFACES
Input Sync Signals
Horizontal,
Vertical, &
Composite
Sync on Green — -0.3V
Impedance — 10k Ohms
Output Signals
Level —
Impedance
Gain — 0 dB
High Frequency
Gain
Drive (w/ 600
Ohms input)
Output Sync Signals
Composite,
Horizontal,
Vertical
Sync on Green — -0.3V
Impedance — 22 Ohms
Frequency Compatibility
Horizontal — 15 -130 kHz
Vertical — 25 -180 kHz
Minimum Video
Bandwidth
Audio Throughput
Horizontal
Position Range
Cross-talk —
Gain
Frequency
Response
Noise Floor -98 dB @ 20 kHz —
CMRR
Power
External Power
Adapter (DC)
Table 3.
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
(unbalanced), 100
Ohms (balanced)
+6 dB balanced, 0
dB unbalanced
10 Hz to 20 kHz
>40 dB, 10 Hz to
9V DC-500 mA
Electrical
— TTL(+/-)
1.7V p-p max
(terminated)
50 Ohms
75 Ohms
Adjustable by
—
>10 dBu —
— TTL(+/-)
—
—
(+/-0.05 dB)
20 kHz
equalization up
to 2 dB max
- 3dB @ 350
20dB @
100MHz
MHz
20%
—
—
—
—
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INTERFACES
DESCRIPTION 4
4.1. INPUT
The
uses a 15-pin HD connector for input, which is
compatible with standard VGA pin-outs. This allows
the connection of a computer using coaxial cables
to a 15-pin HD connector cable. T his allows greater
flexibility and versatility of the
VA6804SX/VA 6805SX/DA1926AV.
output cables for various computers are available.
Table 4.
DA1926AV
4.2. MAIN RGBHV OUTPUT
BNC connectors are considered standard
connectors for audio-visual systems. They offer a
better quality connection for high-resolution video
signals. They also allow easy cable maintenance in
the field. This output offers RGBHV, RGBS, and
RGsB output signals (RGsB type input is passthrough only). With these connectors, the
VA6803SX/ VA6804SX/ VA6805SX
connected to compatible projectors using 4 coax or
5 coax cables.
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
VA6803SX/
The input and
PINS COMPUTER INPUT
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Red Video Red Video
Green Video Green Video
Blue Video Blue Video
Signal Return Signal Return
Signal Return Signal Return
Signal Return Signal Return
Signal Return Signal Return
Signal Return Signal Return
Vesa 5V Input
Sync Return Signal Return
Signal Return Signal Return
SDA N/C
Horizontal Sync/
Composite Sync
Vertical Sync Vertical Sync
SCL N/C
VA6803SX/ VA6804SX/ VA6805SX/
(15-pin HD) pin-outs
LOCAL MONITOR
OUTPUT
Composite Signal/
(No Connection for
DA1926AV
Horizontal Sync
)
can be
CONNECTOR OUTPUT (5-BNC FEMALE)
RED
GREEN
BLUE
H/C SYNC
V SYNC
Table 5.
BNC output pin-outs)
outs)
4.3. LOCAL MONITOR OUTPUT
A buffered output is very helpf ul in connecting your
local monitor to the interface. This output is fully
buffered; therefore, any reflections are totally
eliminated. The output is provided th rough a 15-pin
HD connector.
4.4. HORIZONTAL POSITION ADJUSTMENT
KNOB
Although most monitors and projectors are fully
capable of adjusting the horizontal position of the
image, in some instances it is helpful to adjust the
horizontal position at the interface. This control is
also helpful when using multiple computers.
In some cases, adjusting the horizontal position at
the interface may simplify the pr ojector set up.
4.5. EXTERNAL POWER ADAPTER
The
powered using a 9VDC 500mA adapter. The
is
power regulation is provided inside the unit. The
adapter uses a 2.5mm connector with a center
conductor (+) and a shell (-). A selection of several
power adapters is available for different countries
from 110 VAC to 240 VAC.
4.6. MOUNTING CAPABILITY
The
is designed for easy mounting to a table, wall, or
inside a rack using the
Two mounting holes are provided on each side of
the unit for the mounting brackets.
VA6803SX/ VA6804SX/VA6805SX
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
Red Video
Green Video
Blue Video
Horizontal or Composite Sync
Vertical Sync
(5-
DA1926AV
MB1001
(15-pin HD pin-
mounting brackets.
5
Page 7
4.7 AUDIO
The
VA6803SX/ VA6804SX/ DA1926AV
stereo audio input and offers balanced or
unbalanced stereo audio output on a terminal block
connector. There is a 3.5mm jack for computer
audio input, which may be returned to the local
audio system with a 3.5mm jack for stereo audio
output. A 5-pin terminal block is available f or stereo
audio transmission to the main sound system.
These connectors are easily adaptable to stereo
mini or RCA type connectors.
4.8 BANDWIDTH
The minimum bandwidth is 350 MHz. This
exceptionally high bandwidth allows the passing of
accepts
DESCRIPTION (con’t)
INTERFACES
the third harmonics of the video signal, thus
maintaining the highest quality of the input signal.
4.9 EQUALIZATION
Equalization is a means of boosting Red, Green,
and Blue signals at high frequencies with digital
adjustment knobs when using cable runs over 100
feet. This works f or up to 300 feet or m ore of cable
depending on the type of cable. The att enuation of
red, green, and blue signals due to long cables may
be effectively removed.
6
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INTERFACES
7
Page 9
APPLICATION DIAGRAM 5
INTERFACES
8
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INTERFACES
INSTALLING YOUR INTERFACE 6
Step 1.
Step 2.
Step 3.
Step 4.
Step 5.
Step 6.
Step 7.
Step 8.
Connect one end of the input cable to t he
video output port of your source
computer and the 15-pin HD connector
end to the video input port of the
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
Also connect one end of the audio input
cable to the audio output port of your
source computer and the 15-pin HD
connector end to the audio input
Connect the cable from a local monitor t o
the local monitor output of the
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
Also connect the audio cable from a local
audio amplifier to the local audio output
of the
VA6805SX/ DA1926AV
Connect one end of coaxial cable
between a projector/monitor and the
BNC connectors on the side of the
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
BNC coaxial cable is used, depending on
the display device’s requirement of
Composite SYNC (RGBS) or HSYNC &
VSYNC.
Also connect audio speaker wire from
the main sound system amplifier to the 5pin terminal block connector of the
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
Connect the external power supply (AC
Adapter provided with the unit) with
2.5mm plug and 9V DC at 500mA out put.
The power indicator light on the
VA6803SX/ VA6804SX/ VA6805SX/
DA1926AV
First, adjust the horizontal image
position using the monitor or projector
control. If further adjustments of the
image are needed, use the knob located
.
.
.
VA6803SX/ VA6804SX/
.
. Usually either a 4 BNC or 5
.
should turn on.
Step 9.
on the left side of the
VA6804SX/ VA6805SX/
the Horizontal Position Control knob in
the ON position.
Adjust the red, green, and blue
equalization settings for t he best image
quality.
VA6803SX/
Interface with
OPERATION 7
The
VA6803SX/VA 6804SX/VA6805SX/DA1926AV
will operate successfully as long as cables are
attached properly and other technical specifications
are followed. There are no other adjustments
necessary to operate the unit.
7.1 HORIZONTAL POSITION CONTROL
When in the OFF position, the switch will disable the
adjustment of the horizontal position of the image
through the dial located on the input side plate. If
the Horizontal Position knob is in the ON position,
the horizontal position control of image is possible
through the knob on the side of the
VA6804SX/VA 6805SX/DA1926AV
With the
Position knob in the OFF position (Horizontal
position control disabled), it is recomm ended to first
adjust the horizontal position of the image using the
monitor or projector’s Horizontal Position control. If
the horizontal position of the image needs further
adjustments, adjust it with the dial located on the
VA6803SX/ VA6805SX
position control is in the ON position at this t im e.
To adjust the horizontal position of the
connect the provided cable (
Then adjust the horizontal position control knob
located on the cable.
7.2 SYNC ON GREEN
Often systems that use large matrix switchers are
designed to switch signals in RGsB format. This is
done to reduce the cost of the switcher and cable. In
these types of systems, the ability of the
VA6804SX/ VA6805SX/ DA1926AV
on Green can be very helpful. It is important to note
that the
DA1926AV
VA6803SX/ VA6805SX
Interface. The horizontal
VA6803SX/ VA6804SX/ VA6805SX/
will not separate sync from the green
.
CM11365
VA6803SX/
’s Horizontal
VA6804SX
) to the unit.
VA6803SX/
to output Sync
,
9
Page 11
INTERFACES
signal, if the input signal is RGsB. It will simply
amplify video and pass it through. It will, however
combine Sync with Green Video when the switch is
in the ON position; regardless of whether the input
signal is RGBS or RGBHV.
ACCESSORIES 8
Model No. Description
PS5502US
PS5512UK
PS5522AU
PS5532GR
PS5542JP
Table 7. Power Supply Selection.
Model No. Description
VGA-Pack
MS8125CA
MS8126CA
MAC–Pack
MS8121CA
MS8122CA
SUN/SGI–Pack
MS8123CA
MS8124CA
RGB-Pack
Stereo/Mono
CB1206AU
9 V 500 mA Power Supply (requires
Adapter Cable)
9 V 500 mA Power Supply for UK
9 V 500 mA Power Supply for Australia
9 V 500 mA Power Supply for Germany
9 V 500 mA Power Supply for Japan
VGA Output cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
VGA Input cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
MAC Output cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
MAC Input cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
SUN Output cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
SUN Input cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
5 coax. (BNC) cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
Audio (3.5mm) cable for
VA6803SX/VA 6804SX/VA6805SX/
DA1926AV
Table 8. Selection of Inter face Cables.
Model No. Description
RACK MOUNT ACCESSORIES
MB1001
COMBO-PACK
SUPER-PACK
Table 9. Optional Accessories
The standard cables are available 3 feet lengt hs.
Please call 1-714-990-2300 for a wider selection of
cables (6 ft, 12 ft).
Rack/Wall mount brackets for
VA6800 series.
VGA+MAC INPUT & OUTPUT
cables
VGA+MAC+SUN/SGI INPUT &
OUTPUT cables
10
Page 12
INTERFACES
FAQ (FREQUENTLY ASKED QUESTIONS) 9
No: Question Answer
1 When and
why do I
need to
use the
Horizontal
Position
Control
Knob?
2 What
jumper do I
set to
receive the
composite
SYNC
output?
3 When and
why would
I use the
Sync on
Green
Jumper,
although
the unit
does not
separate
Sync from
Green?
4 When do I
use the HV
PRES
Jumper?
The Horizontal Position
Control Knob enables or
disables the control of the
horizontal position of the
image using the control k nob
of the
VA6804SX/ VA6805SX
First, adjust the horizontal
position using the monitor or
projector control, and then
use the horizontal position
control of the
VA6804SX/ VA6805SX
needed.
If the desired output sig nal is
composite sync, then set the
HV PRES Jumper (J5) to
OFF and connect only 4 wires
(RGBS) to RED, GREEN,
BLUE, and H/C SYNC
connectors. The default
position for J5 is ON.
The
VA6805SX
the Sync signal from the
Green signal, but if the
desired output is in RGsB
format regardless of the input
signal, set the SYNC ON
GREEN jumper (J2) to the
ON position. The default
position for J2 is OFF.
If the desired output is in
RGBHV format, set the HV
PRES jumper (J5) to the O N
position. If the HV PRES
jumper is OFF then the
output signal may have
Composite Sync present on
the Horizontal Sync
connector.
VA6803SX/
.
VA6803SX/
, if
VA6803SX/VA 6804SX/
does not separate
JUMPER SETTINGS 10
10.1 Accessing PC Board Jumpers
Remove the two screws located on the bottom
•
side cover and carefully pull the top cover off .
Fit the top cover over the PC board and end
•
panels and replace the screws to reassemble
the unit. Make sure that the top cover label
matches the connectors.
P.C. Board Jumper Locations
11
Page 13
INTERFACES
TROUBLESHOOTING GUIDE 11
Please make sure that the amplit ude level of
•
the input signal is as follows:
a) RED, GREEN, and BLUE are less than
1.2 Volts.
b) HSYNC & VSYNC are less than 5.0 Volts
Please use only an ALTINEX supplied power
•
supply (AC Adapter) for proper operat ion.
If problems show up on the display after
•
continuous usage at higher voltage, higher
temperature, higher humidity, or at other
extreme environmental conditions, please
correct those extreme conditions.
If the screen is large in the vertical direction
•
and if you are using Composite Sync on the
main output, please disconnect the V. SYNC
connector. Also, make sure t hat the HV PRES
Jumper (J5) is set to the OFF position.
First, adjust the horizontal position control of
•
the display and then use the horizontal position
control knob located on the
VA6804SX/ VA6805SX
If you are using RGsB format (Sync on Green),
•
make sure that the SYNC ON G REEN Jumper
(J2) inside of the unit is in the O N posit ion.
, if needed.
VA6803SX/
ALTINEX POLICY 12
12.1. LIMITED WARRANTY
ALTINEX warrants that its products and cables are
free from defect s in materials under norm al use and
service. This warranty is limited to repairing at
company’s factory any part or parts of t he product,
which upon company’s examination shall disclose to
be, thus defective. Products considered defective
should be returned to company with transportation
charges prepaid within 2 years or (90 days for
cables) from date of shipm ent to the pur chaser. T he
warranty is expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it any
other liability concerning the sale of the products.
This warranty shall not apply to any product that
shall have been repaired or altered outside of
company’s factory in any way so as, in its judgment,
to affect its stability or reliability, or that has been
subject to misuse, negligence, or accident.
12.2. RETURN POLICY
It is very important to ALTINEX that you receive the
products that you have ordered and that this pr oduct
fulfills your need. In the unlikely event, that
ALTINEX product needs to be returned please
follow policy below:
ALTINEX will accept product returns f or period of 30
days from authorized ALTINEX dealers. Products
must be returned in an unopened package.
If product has been opened, the r estocking f ees will
apply. For restocking fee amount, please cont act an
ALTINEX Sales Representative.
If product is in your possession for more than 30
days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for RMA
(Return Material Authorization). Products returned
without RMA number may experience a delay in
service.
If your product is out of warranty and needs service,
contact the ALTINEX Sales Department for RMA
(Return Material Authorization). Products returned
without RMA number may experience a delay in
service. The service charges will be quoted to you
before actual repairs are done.
12.3. CONTACT INFORMATION
ALTINEX, INC.
592 Apollo Street
Brea, CA 92821 USA
714-990-2300
TEL:
TOLL FREE:
WEB:
E-MAIL:
FAX:
12
www.altinex.com
714-990-3303
1-800-ALTINEX
solutions@altinex.com
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