AltiGen comm 600 User Manual

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Alti-IP 600 Phone

™

Administration Manual

05/2004 4290-0010-5.0

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WARNING!

Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications,Inc.hasdesigned security features intoitsproducts, it is your soleresponsibilitytouse thesecurityfeatures and to establish security practices within your company,including training,security awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen Communications, Inc. will not be liable for technical or editorial errors or omissions contained within the documentation. The informationcontained in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc. License Agreement.

AltiGen Communications, Inc. 4555 Cushing Pkwy. Fremont, CA 94538 Telephone: 510-252-9712 Fax: 510-252-9738 E-mail: [email protected] Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole, AltiAdmin, Alti-IP 600, Zoomerang, and Dynamic Messaging are trademarks or registered trademarks of AltiGen Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

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Contents

Contents...........................................i

Warranty..........................................v

Preface:AboutThisManual.........................vii

HAPTER 1

AnOverviewoftheAlti-IP600........................1

HardwareComponents...................................4

NewinVersionLevel12.0.0 ..............................4

CHAPTER 2

System&NetworkRequirements......................5

SystemRequirements....................................5

NetworkRequirements ..................................5

AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 5

AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

PlugandPlayFeature ...................................6

BasicMode ...........................................6

NormalOperation ......................................6

CHAPTER 3

Installation.........................................7

ManualSetup..........................................7

ApplyToButton ..................................11

CopyFromButton .................................11

PlugandPlaySetup ....................................13

PlugandPlaySetupBeforeIPPhoneisStarted.............14

PlugandPlaySetupAfterIPPhoneisStarted..............14

RemoteInstallation ....................................15

VerifyingthePhoneStartupProcess .......................17

ResolvingErrorsUponStartup .......................17

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Active Logon While Another Handset is Already Logged On To the

SameExtension.....................................17

RestoringDefaultSettings...............................18

RebootingtheAlti-IP600 ...............................18

Configuring“PhoneSetting”SoftKeys ....................18

Dialing an IP Number Directly from the Alti-IP 600 . . . . . . . . . . 18

OperationNotes.......................................19

CHAPTER 4

ConfiguringPhoneSettings..........................21

SystemSettings .......................................21

NetworkSettings ......................................22

ModifyingDHCPSettings...............................23

EnablingDHCP.....................................23

DisablingDHCP.....................................23

ConfiguringIPSettings .................................24

AssigningaLocalIPAddress ..........................24

AssigningaTFTPServer..............................24

UpdatingPhoneFirmware.............................25

ResolvingErrorsUponStartup .......................26

ConfiguringNAT .....................................26

AssigningNAT .....................................27

SettingRingTones...................................27

DistinctiveRingingSupport .........................28

WorkgroupStatusDisplay...............................28

ActivityDisplay.......................................29

CHAPTER 5

Phone Functions . . . ................................31

AppendixA .......................................35

Specifications.......................................35

FirewallConsiderations.................................36

Troubleshooting.......................................37

LCDMessages........................................39

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LocalMenuConfigurationMessages.....................39

Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 39

IPPhoneBootMessages ..............................41

UserReference........................................41

Glossary..........................................47

Index.............................................53

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Alti-IP 600 Manual iv

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Warranty

What The Warranty Covers

AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.

How Long the Warranty Is Effective

All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase.

Whom the Warranty Protects

This warranty is valid only for the first end user purchaser.

What the Warranty Does Not Cover

1. Any product on which the serial number has been defaced, modified or removed.

2. Damage, deterioration or malfunction resulting from: a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,

unauthorized product modification, or failure to follow instructions supplied with

the product. b) Repair or attempted repair by anyone not authorized by AltiGen Communications. c) Any damage of the product due to shipment. d) Removal or installation of the product. e) Causes external to the product, such as electric power fluctuations or failure. f) Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect.

3. Shipping, installation, set-up and removal service charges.

How to Obtain Service

End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service:

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1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.

All materials being returned to AltiGen musthave an associated RMAnumber. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA form, available from the AltiGen website at http:// www.altigen.com/partner/product.htm, to 510-252-9738, attention to Customer Service. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned. For example:

Attn.: RMA # 123 AltiGen Communications, Inc. 4555 Cushing Pkwy. Fremont, CA 94538

Upon authorization of return, AltiGen will decide whether the malfunctioning product will be repaired or replaced.

2. To obtain warranty service, you will be required to provide:

a) the date and proof of purchase b) serial number of the product c) your name and company name d) your shipping address e) a description of the problem.

3. For additional information contact your AltiGen Dealer or AltiGen Communications, Inc. via e-mail at [email protected].

Effect of State Law

This warranty gives you specificlegal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales Outside the U.S.A.

For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services.

vi Alti-IP 600 Manual

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Preface: About This Manual

This document provides the required steps to get the Alti-IP 600 phone up and running on a Voice over IP (VoIP)network. For complete and detailed information on procedures that you need to perform on AltiGen’sAltiWare application or other network devices, refer to the AltiWare OE System

Installation and Administration Manual or AltiContact Manager System Administration Manual.

Another document, the Alti-IP 600 Quick Reference Card, covers basicend user phone features and AltiServ functions such as call handling, voice mail, and web interface.

This guide contains the following chapters and appendices: Chapter 1, An Overview of the Alti-IP 600, provides an overview and

description of the Alti-IP 600.

Chapter 2, System and Network Requirements describes configuration

requirements.

Chapter 3, Installation,describes how to properly install the Alti-IP 600,

how to configure network settings, and operation notes.

Chapter 4, Configuration,describes how to configure phone settings for

the Alti-IP 600.

Chapter 5, Phone Functions, provides on overview of the Alti-IP 600

basic functions.

Appendix A, provides phone specifications, tips for troubleshooting the

Alti-IP 600, LCD message information and user reference information.

Glossary Index

Overview

The Alti-IP 600 Administration Manual providesinformation about how to set up, connect cables to, and configure an Alti-IP 600 phone. It also provides information on how to configure the network and IP settings, and how to change the settings and options of the Alti-IP 600 phone. The administrator guide also includes reference information such as IP phone call flows and compliance information.

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Related Documentation

• Alti-IP 600 Quick Reference Card

• AltiWare OE/ACC System Installation and Administration Manual or

AltiContact Manager System Administration Manual

viii Alti-IP 600H/600PH Manual

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An Overview of the Alti-IP 600

TheAlti-IP 600class of AltiGen IP phonesis an H.323-compliant,business telephone that provides voice communication over an IP network.

The Alti-IP 600 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys and LCD display.

The main components of the phone are illustrated below (Figure 1) and defined in the following table.

Figure 1. Alti-IP 600

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Figure 2. Alti-IP 600, Top View

1 LCD Screen Multi-use: displays features such as time, phone

number, caller ID, call waiting, line/call status and call time.

2 PC Access

Port

3 Network Port Connects to network (10/100 SW)

4 AC Adapter

Port

5 Soft Keys

1-10

Connects to PC (10/100 PC)

Connects to power outlet.

10 soft keys can be configuredas a BLF (Busy

LampField)key, an AltiServfeature code,aspeed dialkey,ora phone setting key, set up by theSystem

Administrator in AltiAdmin. Note: The lower left Soft Key is set up as FLASH

by default. This can be re-assigned in AltiAdmin (AltiGen IP Phone Configuration).

The phone setting key, once set up by the system administrator, can be configured as a feature code or speed dial key directly from the user’s IP Phone using **6ENTER.

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6 Volume Increases/decreases volume of ringer, speaker and

handset/headset.

7 Navigation

keys

8 ENTER Finishes input for menu selection.

9 REDIAL Redialsuptolast16callsandupto32digits.

10 SPK/MUTE Enables speaker or mute.

11 VM Voice mail access button.

12 Main

Indicator Light

13 Dial Pad Functions exactly as a dial pad on a traditional

14 RELEASE Releases a call.

!/"(UP/DOWN keys) allow you to scroll through text and select features displayed on the LCD screen.

#(FORWARD key) is for menu selection. $(BACK key) returns to previous configuration

menu or deletes the last digit input.

Note: When a voice mail is deleted, the number of

voicemails displayed on the LCDwill not be updated until the next call is finished.

Slow blink when holding, mute or message waiting; fast blink for ringing; always on when on speaker phone.

telephone

15 ICOM* Incoming voice path through speaker, indicated by

the button’s blinking indicator light.

16 CONF* Initiates a conference call, indicated by the button’s

blinking indicator light.

17 XSFR* Transfers a call, indicated by the button’s blinking

indicator light.

18 HOLD* Places a call on hold, indicated by the button’s

blinking indicator light.

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19 Receiver

Jack

Note: * indicates a normal operating mode key feature, which is only

available after registering the Alti-IP 600H/600PH with the phone server and logged in as an extension.

Connects to receiver.

Hardware Components

The following hardware items are included in this package:

• Alti-IP 600 Set

• Phone receiver

• AC Adapter (Input: 100-240V; Output: DC 5V, 2A)

• Power cord

• Network cable

New in Version Level 12.0.0

• Configurable BLF ringer

• Distinctive ringing support

• Activity display

• Auto answer mode

• Workgroup queue status display

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System & Network Requirements

System Requirements

• AltiWare OE 4.5A or higher

Note: A lower version of AltiWare may cause the IP phone to lose

several advanced features, resulting in use as a very basic H.323 phone.

• AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play functionality)

Network Requirements

• Networkconnection — the IP phone must have TCP/IP connection to the related AltiWare system

Important:Make surea switch is used, rather than a hub, in the corporate

LAN.

• DHCP Server (to get dynamically IP address when necessary)

• TFTP Server (to update the IP phone firmware when necessary)

• GATEKEEPER (for Plug and Play feature)

AltiAdmin/ACM Admin Configuration Requirements

• The Alti-IP 600 requires a virtual extension to be created as an IP extension in AltiAdmin to handle call processing. Refer to the“Setting Up IP Extensions” chapter in the AltiWare OE/ACC System

Installation & Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP Extension to

manage the IP phone.

• The IP Phone settings must be pre-configured in AltiAdmin/ACM Admin before setting up configuration for the Alti-IP 600.

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AltiGen IP Phone Service

AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected.

Plug and Play Feature

The Alti-IP 600 supports a plug and play feature when running AltiWare. When the phone is first booted up, this feature will enable the phone to automatically register itself to AltiServ, instead of having to program the phone manually. Refer to “Configuring Startup Network Settings” on page 12 for requirements and setup.

Note: The Plug and Play feature requires AltiGateK eeper Discovery and

a single gatekeeper on the LAN.

Basic Mode

The Alti-IP 600 operates in Basic mode if it fails to register with AltiWare during the startup mode. When in basic mode, the IP Phone’s LCDdisplay shows “(BASIC) IDLE”. No AltiWare switching features are available in this operating mode. H owever, the phone user can enter a destination IP address followed by #, and make an outgoing call through the IP network to reach AltiWare or another Alti-IP 600 phone. Also, the IP phone can accept incoming calls originating from AltiWare or another Alti-IP 600 phone.

Normal Operation

Innormal operating mode, the Alti-IP 600 should have been registered with the phone server and logged in as an extension. The time and extension appear in the LCD screen and all phone features are enabled.

Note: To make the Alti-IP 600 work in normal operating mode, open the

firewallport 10032 for the phoneserver. Refer to the AltiWare OE/

ACC System Installation & Administration Manual or ACM System Administration Manual for information on other firewall

ports for H.323.

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Installation

These steps describe procedures for installing and configuring the Alti-IP 600 locally — through manual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installation” on page 15.

Manual Setup

To manually set up the Alti-IP 600 phone, perform the following steps:

1. Network Setup Find out the settings for the following (this information will be needed

later to configure the Alti-IP 600):

• AltiWare Server IP Address

• DHCP - if DHCP is not used, obtain the Alti-IP 600 phone’s IP

address from the System Administrator.

• Gatekeeper Auto Discovery - if gatekeeper auto discover is not

used, obtain the AltiWare IP address.

• Firewall - Refer to “Firewall Considerations” on page 36.

2. AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window

To configure the Alti-IP 600 phone with AltiAdmin/ACM Admin, select AltiGen IP Phone Configuration from the Management menu.

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Thisopensthe AltiGen IPPhone Configuration window where,after setting up an IP extension, you can set the following parameters for the IP extension:

The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system. After creating the IP extensions, you can set the following parameters:

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Parameter Description

Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the

drop down list to assign one of the following functions to the desired keys:

• N/A - when selected, the corresponding soft key cannot

be used.

• BLF (Busy Lamp Field) - when selected, enter an

extension number in the field below; this will be associated with the corresponding soft key to automaticallydial thisextensionnumber;the button light next to this soft key indicates that the extension number is busy. You can select the Play Tone check box to also have the IP phone play an audible beep or one of 6 different ring tones when the extension number is ringing.

Note:TheBLF feature can only be assigned to internal extension numbers, not outside numbers.

• Feature Code - when selected, enter an AltiContact

Manager feature code in the field below; this will be associated with the corresponding soft key to dial this feature code.

• Speed Dial - when selected, enter the speed dial code in

the field below; this will be associated with the corresponding soft key to dial this speed dial code.

• Line Park - when selected, use the drop-down listto the desired Line Park line ID. You can select the PlayTone checkbox to alsohave the IP phone play an audible beep or one of 6 different ring tones when the extension number is ringing. When a call is parked, the LED will blink.

• Phone Setting - when selected, the IP phone user will be able to program the corresponding soft key, as a speed dial or feature code key,directly from the IP phone (using

**6,thenENTER).

Note: Thelower left softkeyissetup asFLASH by default.

This key can be re-assigned in ACM Admin, using the AltiGen IP Phone Configuration window. No other soft keys can be configured to FLASH.

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Parameter Description

General Allows you to specify the IP address of the AltiServ system

the Alti-IP 600 phone is connected to. The version of softwareassociated with AltiServis automatically displayed in the Version field.

To allow the extension user to have password-protected configuration functionality from the phone itself, check the Enable Config Password checkbox and assign a numerical password. When the extension user attempts to configure features, the user will need to enter the assigned password to proceed.

Display Workgroup Status

H.323 Allowsyou to set theJitter Buffer in milliseconds,thedelay

TFTP Allowsyou to assign the TFTP Server to which the IP phone

Debug When enabled, allows the Alti-IP 600 phone to connect to

When enabled, allows the Alti-IP 600 phone to display workgroup queue status. While the agent is in idle state, the firstlineof the LCD displaysthe numberof queuedcalls, the current longest queue time, and the last four digits of the workgroup number; the second line shows the agent state. (See “Workgroup Status Display” on page 28 for detailed information).

used to buffer voice packets received from the IP network. The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic.

To allow NAT support for the IP extension, check the Enable NAT button and enter the public IP address of the NAT router.

can connect to for updating firmware when necessary. Enter the IP address of the TFTP Server in the Server field.

To update IP phone image, the administrator can check the Reset IP Phone and Boot Download checkbox options to reset and download image to update the phone.

Telnet for debugging.

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Apply To Button

The Apply To button works with the following parameters: General, H.323, TFTP (Server field only; Reset IP Phone and Boot Download options cannot be applied to multiple extensions), Display Workgroup Status and Debug.

Copy From Button

The Copy From button allows you to copy Function Key settings from one Alti-IP 600 phone setting to another. No other settings are carried over.

Important:When updating the Alti-IP 600 phone’s firmware, it is

recommended that administrators perform any updates after normalbusiness hoursor when the IP phone is not inuse. Ifthe Alti-IP 600 phone is in use during an update, the call will be disconnected.

Notes:

• IMPORTANT!Please note that the configuration in AltiWare will

override the Alti-IP 600 phone’s local configuration after the IP Phone is registered. If the IP phone’s local configurationis changed while in Basic mode, these changes will be overwritten by AltiAdmin/ACM Admin settings. Also, after the IP Phone is successfully registered with the system, the IP phonewill overwrite the AltiWare IP address and network-related settings on the server.

• IMPORTANT!When updating the Alti-IP 600 phone’s firmware, it is recommended that administrators perform any updates after normal business hours or when the IP phone is not inuse. If the AltiIP 600 phone is in use during an update, the call will be disconnected.

•TheApply To button works with the following parameters:

General, H.323, TFTP (Server field only; Reset IP Phone and Boot Download options cannot be applied to multipleextensions),

and Debug.

• This only works when the Alti-IP 600 is operating in basic mode.

3. Set Up Alti-IP 600 Connections

You must connect the Alti-IP 600 tothe network and to apower source before using it.

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Notes:

• When the Alti-IP 600 is booted up without the PC port plugged in, the PC port defaults to 10Mbps.

• If the PC port is to be used, the user should plug in both the LAN port and PC port before the IP phone is booted.

• The user should reboot the Alti-IP 600 under any of the following conditions:

— after disconnecting the LAN cable to the phone — after changing the IP address or DHCP setting — after rebooting the PC

Note: If the PC i s rebooted during a connected call, the voice

path willbe interrupted for 4-5 seconds to reinitialize the TCP/IP protocol stack.

To connect the Alti-IP 600H/600PH:

a. Connect an Ethernet cable from the IP-PBX to the network port on

the phone.

b. Connect the handset to the receiver jack. c. Connect an Ethernet cable from another network device, such as a

desktop computer, to the access PC port on the phone.

d. Connect the power plug to the AC Adapter port.

4. Configuring Startup Network Settings

If you are using DHCP Proceed to Step 5.

If you are not usingDHCP on the Alti-IP 600 after installing the phone on the network:

• Local IP address

• IP subnet mask

• Default gateway IP address

5. Configuring the AltiWare IP Settings

If you are using Gatekeeper Auto Discovery configure anything. Proceed to Step 6.

Alti-IP 600 Manual 12

, you do not need to configure anything.

, y ou must configure these network settings

, you do not need to

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If you are not using Gatekeeper Auto Discovery configure theAltiWare IP address setting into the Alti-IP 600. Refer to “Configuring IP Settings” on page 24.

6. Activate the IP Extension

Once the device is initialized, the user must follow these steps to activate the IP Extension.

Note: The user must be running AltiGen’sGatekeeper servicefor full

functionality.

a. With the handset onhook, press #27, then the ENTER button. b. Enter your extension number and password when prompted. c. The phone will attempt to register as shown in the LCD screen.

Ifthe phone successfully passes throughthese stages,the phone shows the time and extension in the LCD screen and is now in normal operating mode.

, you must manually

Otherwise, refer to “Troubleshooting” on page 37.

Plug and Play Setup

Thesteps for plug and play setup will vary depending on whether or not the Alti-IP 600 Phone has been started. When the Alti-IP 600 is started for the first time, it can support plug and play to enable the phone to auto matically register itself to AltiServ. If the Alti-IP 600 has already been started, follow theinstructions “Plug and Play SetupAfter IPPhone is Started” on page 14.

Important Notes:

• To use the Plug and Play feature, the user’s IP Phone must be on the local LAN with AltiServ

• There can only be one (1) AltiServ on the LAN.

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• Gatekeeper auto discovery uses broadcast UDP packets which work in the LAN or VPN environment, but not through the public IP network.

Plug and Play Setup Before IP Phone is Started

To set up your IP Phone to properly execute the Plug and Play feature, perform the following steps BEFORE YOU START THE PHONE:

1. Ensure the AltiGen GateKeeper is running and configured to point to the AltiWare system.

2. Ensure DHCP server is up and running.

3. Ensure that there are enough IP addresses.

4. Ensurethat thereis anavailable virtual extensionwith the IP extension feature enabled and dynamic IP address is selected.

5. Power up the IP Phone.

6. Enter the extension number and password.

7. The phone will attemp t to register as shown in the LCD screen.

Ifthe phonesuccessfully passes throughthese stages,the phone shows the time and extension in the LCD screen and is now in normal operating mode.

Otherwise, refer to “Troubleshooting” on page 37.

8. If you wish to change soft keys, you can set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup AltiGen IP Phone Configuration Window” on page 7.

Plug and Play Setup After IP Phone is Started

If you have already started your phone, and wish to execute the Plug and Play feature, perform the following steps:

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1. Power up the IP phone (the phone should be in basic mode).

2. Press **7+ ENTER to go to the IP phone configuration menu.

3. Press **2+ ENTER to restore default settings.

4. Reboot the phone (by unplugging the power and replugging OR pressing $(BACK key) until in Basic mode. The IP phone will automatically go to normal operating mode after reboot.

5. Enter extension number and password.

6. Thetime and extension is displayed in the LCD screen after the phone has been successfully logged on to AltiServ.

7. Set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 7.

8. Setup is complete. For further configuration of settings for the Alti-IP 600H/600PH, refer to “Configuring Phone Settings” on page 21.

Remote Installation

To install the Alti-IP 600 at a remote location, using a DSL connection with or without a router hub:

1. Checkthe firewall settings at thecorporate network to open TCP/UDP ports required by the Alti-IP 600. (For more information on firewall settings, refer to “Firewall Considerations” on page 36.)

2. Check the AltiWare server’s IP extension settings (make sure the IP extension is enabled, enough IP licenses are available, etc.)

3. Press **7ENTERon the Alti-IP 600 phone to configure the phone’s local IP address and Gateway IP address. (Depending on the DSL provider’s recommendations, you may or may not want to use DHCP.)

4. Configure the Alti-IP 600 phone’s AltiWare address.

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5. If NAT server is used, access NETWORK settings in the configuration menu. Change ENABLE NAT setting to YES and assign the NAT server’s public IP address in the NAT Address setting.

6. Ifconfiguring with an H.323 NAT router, the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP/IP or UDP packets. When an H.323 endpoint is behind the H.323 NAT, you should set up the forwarding to a private IP address of this H.323 endpoint.

If this H.323 endpoint is AltiWare, the NAT router must be configured to forward to following ports to the H.323 endpoints private IP address:

• TCP port 10032 (for phone service)

• TCP port 1720 (for H.225)

• TCP/UDP 49152 ~ N (for H.245 and RTP/RTCP); where N =

49152 + (62 * number of VoIP boards) - 1.

7. Use #27 + ENTER to initiate logging onto AltiServ.

8. The phone will attemp t to register as shown in the LCD screen.

Ifthe phonesuccessfully passes throughthese stages,the phone shows the time and extension in the LCD screen and is now in normal operating mode.

Note: The Alti-IP 600 AltiWare IP address, TFTP (IP) address and other

network related configuration parameters will override the AltiAdmin’s settings when the phone registers with AltiServ. Otherparameters will stillbe overridden by the AltiAdmin settings as before.

Otherwise, refer to “Troubleshooting” on page 37.

9. Set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 7.

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Verifying the Phone Startup Process

After the Alti-IP 600 has power connected to it, the phone begins its automatic booting process by cycling through these steps:

1. All LED lights will be on.

2. The LCD screen displays [ATGN BOOT] on the first line.

3. On the second line of the LCD screen, the following messages are displayed in succession:

— CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking state) — BOOTING NOW (Initialization ofhardware - LCD, network, DSP,

etc.)

— INITIALIZING

Resolving Errors Upon Startup

If an error occurs during booting, the LED light of Soft Keys 1 through 4 will remain on to indicate an error status. These errors represent hardware failures within the IP Phone.

• LED 1 light on = memory check failed

• LED 2 light on = network failed

• LED 3 light on = DHCP failed

• LED 4 light on = attached IP address failed

If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshooting” on page 37.

Active Logon While Anot her Handset is Already Logged On To the Same Extension

If another analog phone or IP phone is already logged on to the same extension, rebooting the Alti-IP 600 will not register the phone successfully. The user must press #26 on the associated physical phone/IP phone, then on the IP phone, use #27 + ENTER to actively log onto AltiServ. Once the extension is logged on and activated, the calls will then be redirected to this IP Phone.

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Important:Also, the user should not use the VM option to logon the

Alti-IP 600.

Restoring Default Settings

To automatically restore the original default settings for the Alti-IP 600:

1. Press **7,thenpresstheENTER button

2. Press **2,thenpresstheENTER button.

Rebooting the Alti-IP 600

To reboot the Alti-IP 600, press * * 3, then press the ENTER button. Note: When the Alti-IP 600 is rebooted, the AltiWare IP address setting

is set back to the original configuration.

Configuring “Phone Setting” Soft Keys

When the soft key is set to “Phone Setting” (in the IP Phone Configuration window of AltiAdmin), the IP Phone user can configure the soft key to store a speed dial number or feature code.

To configure a soft key with phone setting enabled:

1. Press **6,thentheENTER button.

2. Scroll to the program key to configure.

3. Enter the appropriate digits for the speed dial number or feature code. The digits will be automatically dialed when this function key is pressed.

Dialing an IP Number Directly from the Alti-IP 600

To dial an IP number directly from the Alti-IP 600 phone set, enter the IP address using the * key to enter periods followed by the # key.

Notes:

• This only works when the Alti-IP 600 is operating in basic mode.

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• If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices.

If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your s ubnet.

Operation Notes

• The Alti-IP 600 does not work with TAPI as the source phone (caller).

• When using #26 and #27 to log out/in, the Alti-IP 600 must be onhook. Using the speaker button to use #26 or #27 will not work.

• Two dial tones are always heard when going offhook on the Alti-IP

600.

• If two calls ring into the Alti-IP 600 at the same time and the user attempts to answer the second call, the IP phone will automatically connect the user to the first call.

• The user should reboot the Alti-IP 600 after disconnecting the LAN cable to the phone.

• The user should reboot the Alti-IP 600 after changing the IP address or DHCP setting.

• If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices.

• If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.

• The daisy chaining of Alti-IP 600 phones is not supported.

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Configuring Phone Settings

A set of phone related parameters — system settings and network settings — can be configured through the IP phone’s setup menu by pressing “** 7,” then the ENTER button.

!/"(UP/DOWN keys) selects YES or NO in the LCD display. #(FORWARD key) selects menu. $(BACK key) returns to previous menu.

The following tables describe each setting and corresponding the menu path.

Important:Please note that the configuration in AltiAdmin will override

the Alti-IP 600 phone’s local configuration after the IP Phone is registered. If the IP Phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings. Also, after the IP Phone is successfully registered with AltiServ, the IP Phone will overwrite the AltiWare IPaddress and network-related settings on the server.

Note: Several of these settings can be configured through AltiAdmin by

the System Administrator.

System Settings

Setting Menu Path {Sub Me nu} Description

Extension Number

Extension Password

AltiWare Server

System>Ext Number

{Set IP Extension Number}

System>Ext Password {Set IP

Extension Password}

System>AW Server

{AltiWare IP Address}

Sets the IP phone’s extension number

Sets the IP phone’s extension password

Sets the AltiWare server’s IP address

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TFTP Server System>TFTP Server

{Save TFTP Server IP Address}

Sets the TFTP server IP address for updating firmware.

Boot Download

Version Information

System>Boot Download

System>Version Info {Read only, version

information}

After firmware image upgrade, submenu changes to {No}. Used mainly for upgrading or troubleshooting. On the next boot, the phone will download the n ew firmware from the TFTP server, if set to [YES].

Note: Make sure to launch

TFTP32.exe. When downloading, the

phone key pad is disabled.

Indicates the version number of the IP Phone.

Network Settings

Setting Menu Path {Sub Menu} Description

Enable DHCP Network>Enable

DHCP

Set YES or NO to indicate whether Dynamic Host Configuration Protocol (DHCP) i s being used by the IP phone to retrieve new IP address upon boot up.

Local Address

Network Mask

Gateway Network>Gateway Sets the Gateway IP address.

Enable Gatekeeper

Network>Local Address

Network>Network Mask

Network>Enable/ Disable GateKeeper

Sets the IP phone’s local address; onlyshowsifDHCPisdisabled.

Sets the IP phone’s network mask; onlyshowsifDHCPisdisabled.

Setwhether GateKeeperis enabledor disabled.

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GateKeeper Discovery

Network>GK Discovery

Set to YES or NO to indicate whether GateKeeperdiscovery is enabled. IP Phone will automaticallyfind GateKeeper.

Enable NAT Network>Enable/

Disable NAT

NAT Address Network>NAT

Address

Set whether NAT is enabled or disabled.

Sets the NAT server’s public IP address.

Modifying DHCP Settings

Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network.

Enabling DHCP

The Alti-IP 600 automatically enables DHCP by default, but you can reset the protocol if it becomes disabled using the following steps:

1. Press **7+ ENTER button.

2. Use !/" to select Network,thenpresstheEnter key.

3. Scroll to Enable DHCP. If DHCP is disabled, the option displays as DHCP Enabled NO.

4. Press " (DOWN key) to enable DHCP.

Disabling DHCP

If you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the Alti-IP 600. To disable DHCP, use the following steps:.

Note: Proceduresinvolving configuring IP settings cannot be completed

when DHCP is enabled in your network.

1. Press **7+ ENTER button.

2. Use !/" to select Network,thenpresstheEnter key.

3. Scroll to Enable DHCP. If DHCP is enabled, the option displays as DHCP Enabled YES.

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4. Press " (DOWN key) to disable DHCP.

Configuring IP Settings

Use these guidelines when manually configuring the IP settings:

• Ensurethe default gateway IP addressin onthe same subnet as thehost IP address.

• When inputting IP addresses into theAlti-IP 600, use the * keytoenter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”.

Assigning a Local IP Address

TheIP address is the unique logicaladdress identifyingeach hostcomputer on a TCP/IP network. An IP address is a 32-bit number expresses as four decimal numbers from 0 to 255 separated by periods.

To assign an IP address, use the following steps:

1. Press **7+ ENTER button.

2. Use !/" to select Network,thenpresstheENTER button.

3. Scroll to Local Address.

4. Press the ENTER button or#(FORWARD key).

5. Use the buttons on the dial pad to enter a new IP address, using the * key to enter periods. Use the $(BACK key) to correct any mistakes.

6. Press the ENTER button.

Assigning a TFTP Server

The default TFTP S erver is set to 0.0.0.0. To assign the TFTP server, use the following steps:

1. Press **7.

2. Use !/" to select System,thenpresstheENTERbutton.

3. Scroll to TFTP Server.

4. Press ENTER button or#(FORWARD key).

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5. Use the buttons on the dial pad to enter the new TFTP server address, using the * key to enter periods. Use the $(BACK key) to correct any mistakes.

6. Press the ENTER button.

Updating Phone Firmware

Note: If using TFTP Server Application, TFTPD32, included in the CD-

ROM, copy the following files — tftpd32.exe and <hlp> files —to your local directory; once copied, you can launch the TFTP Server application from the executable file.

Obtain app_mid.bin and dsp.bin files from the AltiGen website and copy to your local directory.

Important:When updating the Alti-IP 600 phone’s firmware, it is

recommended that administrators perform any updates after normalbusiness hoursor when the IP phone is not inuse. Ifthe Alti-IP 600 phone is in use during an update, the call will be disconnected.

You must have a TFTP server to have the Alti-IP 600 toconnect to in order update the firmware.

If the Alti-IP 600 phone is registered with AltiServ, to update the phone firmware from AltiAdmin:

1. Launch IP Phone Configuration in AltiAdmin Main Menu.

2. Set TFTP Server address.

3. Select Boot Download and Reset IP Phone check boxes, then click Apply.

4. TheAlti-IP 600H/600PHshould reboot and download image from the specified TFTP server.

To update the phone firmware directly from the Alti-IP 600 Phone:

1. Press **7,thenpresstheENTER button to access the Configuration Menu.

2. Use !/"to scroll to System >TFTP Server.

3. EnterTFTPserveraddress.

4. TheAlti-IP 600 will download the firmware fromthe TFTPon thenext reboot.

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5. Once the IP Phone is rebooted, all LED lights will be on.

6. The LCD screen displays [ATGN BOOT] on the first line.

7. On the second line of the LCD screen, the following messages are displayed in succession:

— CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking state) — BOOTING NOW (Initialization ofhardware - LCD, network, DSP,

etc.)

— INITIALIZING —

update APP(S1-S5)

8. You m ay verify the new version of firmware in the phone’s configuration menu (**7ENTER, then scroll to System>Version Info).

Resolving Errors Upon Startup

If an error occurs during rebooting, the LED light of Soft Keys 1 through4 will remain on to indicate an error status. These errors represent hardware failures within the Alti-IP 600.

• LED 1 light on = memory check failed

• LED 2 light on = network failed

• LED 3 light on = DHCP failed

• LED 4 light on = attached IP address failed

If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshooting” on page 37.

Configuring NAT

NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network. One network is designated as the inside network, the other is the outside. The A lti-IP 600H ca n be enabled to suppor t H.323 behind NAT. The Alti-IP 600 w ill be able to work behind a regular NAT router without any special implementation for H.323.

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Formoredetailed information regarding NATconfigurationguidelines and implementation, refer to the AltiWare OE/ACC or ACM System Administration Manual.

Note: If more than one Alti-IP 600 phone sits behind NAT, a VPN tunnel

is required to connect between the NAT router and the corporate router.

Assigning NAT

By default, NAT is not enabled. If you connect the Alti-IP 600 behind a NAT router, you may manually assign the NA T router’s public IP address to this field.

To assign the NAT address, use the following steps:

1. Press **7+ ENTER button.

2. Use !/" to select Network,thenpresstheENTER button.

3. Scroll to Enable NAT.

4. Press " (DO WN key) to select YES.

5. Press the ENTER button.

6. Use $(BACK k ey) to return to the Network menu, then select NAT Address.

Use the buttons on the dial pad to enter the new NAT address, using the * key to enter periods. Use $(BACK key) to correct any mistakes.

7. Press the ENTER button.

Setting Ring Tones

The Alti-IP 600 Phone has three (3) ringing tones available. To set the ring tone:

1. Press **6ENTER.

2. Scroll to SELECT RING and press ENTER or #(FORWARD key).

3. Scroll to desired ring tone (0-2), or press 0, 1 or 2 on the dialing pad, then press ENTER.

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Distinctive Ringing Support

If the Distinctive Call Waiting Tone option is enabled in AltiAdmin/ACM Admin, you may have three different call waiting tone cadences that distinguish the types of calls:

• Internal call = two ring

• External call = one ring

• Operator call = three rings

Workgroup Status Display

The Alti-IP 600 can display an agent’s workgroup queue status. While the agent is in idle state, the first line in the LCD displays:

• QL = number of workgroup queued calls (up to 99)

• QT = current longest queue time (in minutes)

• WG = last four digits of the workgroup number

The second line in the LCD displays one of the following agent states:

• LOUT - logout

• NRDY - not ready

• DND - do not disturb

• FWD -forwarding

Note: The area is blank if the agent is in any other state.

Figure 3. Alti-IP 600 Workgroup Display example In the workgroup display example, QL5 indicates there are five calls in the queue,

QT12 indicates the one of the calls has been queued for 12 minutes, WG2000

indicates Workgroup 2000, NRDY indicates the agent is not ready.

When a call rings the agent or the when the agent is making an outgoing call, the second line of the LCD is changed to Caller ID or dialed digits display,and thefirst line stays the same.However, whenmore thanone call is outstanding, the first line shows the Call n/n display.

If the agent is a member of multiple workgroups, you can use !/" to view the

queue status of all workgroups the agent belongs to.

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Network,thenpresstheENTER button.

This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACMAdmin,

Activity Display

When the Alti-IP 600 user calls an extension in the system which has Activity codes set up, if the call goes into RNA handling or the destination user has DND enabled, the Activity code is displayed on the IP phone.

Note: This feature is not available in Basic Mode. Also, the activity

displayed on the IP phone may truncate the caller ID/caller n ame.

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Phone Functions

TheAlti-IP 600provides a broad range ofcall handlingand dialing features directly on the phone and through the AltiWare system. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable.

Feature Description Configuration Notes

Auto Answer When a call comes in, the

Busy Lamp Field (BLF)

IP phone will ring for a specified number of seconds, connect the call, and automatically answer through the speaker or headset.

Associates Soft Key with an extension that can be automaticallydialedwhen selected; the corresponding button light indicates that the extensionisbusyand blinks when ringing.

The BLF ring tone is only played when the phone is idle state. It is stopped when the destination phone stops ringing or the local phone exits idle state.

When multiple BLF extensionsring simultaneously,the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions.

• Press **6ENTER,scrollto

enable/disable Auto Answer Mode, set number of seconds to ring before answering (1 - 20), and select from speaker or headset as the Auto Answer device.

• During ringing, the user can

manually pick up the call from headset, handset or speaker.

• From AltiAdmin/ACM Admin,

go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to BLF and enter the extension in the field below.Selectthe PlayBeepTone checkbox to have the IP Phone play an audible beep or one of six different ring tones when the extension is ringing.

• TheBLFFeaturecanonlybe

assigned to internal extension number, not outside numbers.

• The feature is not available in

Basic Mode.

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Conference (CONF)

Initiates a conference and adds in other parties one at atime.

• Single Call Waiting, Multiple Call

Waitingor Live Call Waiting must be enabled in AltiAdmin/ACM Admin in order to conference incoming calls.

• The user who first initiates the

conference call can select another conferencemember’scall anddrop it from the conference simply by disconnecting the call. If the conference initiator hangs up, this feature becomes unavailable to all other conference members.

Display Workgroup Status

Flash Signals PBX that special

Headset When selected, the user

Displays the workgroup status of the user in the LCD

instructions will follow.

will be able to activate a third-party handset (certified by AltiGen)

• From AltiAdmin/ACM Admin, go

to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and select the DisplayWorkgroupStatus check box.

• By default, the lower left Soft Key

issetupasFLASH.Thiscanbereassigned in AltiAdmin through the

AltiGen IP Phone Configuration

window. Only this key can be configured as FLASH.

• Bydefault,the lowerrightSoftkey

is set up as Headse t.From AltiAdmin/ACM Admin, go to

AltiGen IP Phone Configuration

on the Management Menu, go to the desired extension,and set the lower right soft key (#10) to Headset.

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Hold Places an active call on

hold.

• When multiple Call Waiting

Feature is enable at the extension, the use can put multiple incoming calls on hold and retrieve using the phone’s !/"(UP/DOWN keys) and ENTER button.

• Pressing HOLD while onhook will

retrieve last hold call.

• Supports up to 9 hold calls.

Intercom (ICOM)

Line Park Parks a call on aLine Park

Mute Whileon a call, mutes

Program Soft Keys

Connects you directly to the callee’sintercom after exactly one ring.

line using a #51 <line number> or a preprogrammed key.

conversation.

Associates Soft Key with a speed dial number or feature code that can be configured directly on the IP Phone.

• Feature does not require special

configuration to work.

• Go to AltiGen IP Phone

Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Line Park.

• The LED for Line Park soft key

will be lit up and turns off when the parked call is picked up, the caller hangs up, or the call is routed to voice mail.

• Feature does not require special

configuration to work.

• Go to AltiGen IP Phone

Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Phone Setting. The user will be able to configure this key directly fromthe IP Phone by pressing **6

ENTER.

Redial Redials the last number

dialed.

Release Releases a call from the

connected state.

• Feature does not require special

configuration to work.

• Redialsuptolast16calls.

• Redialsupto32digits.

• Feature does not require special

configuration to work.

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Ring Tones Select from one of three

ring tones.

• Press **6ENTER, scroll to

SELECT RING, and select from 0

-2.

Soft Keys 1-10

Speaker Enables use of speaker

Speed Dial Quickly dials a specified

Transfer (XSFR)

Quickly performs a specified function (Busy Lamp Field, AltiServ Feature Code, Phone Setting or Speed Dial) previously configured by theSystem Administrator. (Soft key #6 is configured as FLASH by default. All other soft keys are set to Phone Setting by default.)

phone.

number that has been previously stored.

Transfers an active call to another number.

• In AltiAdmin, go to Extension

Configuration >Station Speed

and enter the Speed Dial entries for the appropriate extension(s). Then, go to Alti Gen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate soft key to the desired function (BLF, Feature Code, Phone Setting, Speed Dial).

• Feature does not require special

configuration to work.

• In AltiAdmin, go to Extension

Configuration >Station Speed

and enter the Speed Dial entries for the appropriate extension(s). Then, go to Alti Gen IP Phone Configuration on the the Management Menu, go to the desired extension, and set the appropriate function key to Speed Dial and enter the speed dial code in the field below.

• Feature does not require special

configuration to work.

• You cannot use this button to

“flash” after using it to transfer a call. If you want to reconnect to a call after using the XSFR button, you must use the $(BACK key).

Voice Mail (VM)

Enables access to voice messages.

Alti-IP 600 Manual 34

• The VM count that appears in the

LCD displays new messages (previously heard messagesare not included).

Page 45

Appendix A

Specifications

Network Protocols

Call Control Protocols

Audio Standards

Keypad Features & Handset

LCD

LED

• H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP,

ICMP, Telnet

• H.323

• Vocoder: ITU G.711 (PCM), one low bit rate (G.723.1)

• Acoustic Echo cancellation supporting high-quality

speakerphone

• 12 standard dialing keys: 0-9, *, #

• 6 Feature keys: Redial, Voicemail, Intercom, Conference,

Transfer, Hold.

• 10 Function k eys: can be set to Busy Lamp Field, AltiServ

feature code, speed dial or flash.

• Adjustable Speaker/Ring/Handset volume control

• 2x16CharacterLCDDisplay

• Provide features such as time, calling party name, calling party

number, digits dialed, extension number, number of new voice mails, DND/FWD and system information.

• Hold, Mute, Speaker, Conference, Forward, Intercom and

Release.

• Message waiting indicator

LAN

Memory

Additional Features

• 2 Standard 10/100Base-T RJ-45 Ports:One for network to phone

connection, and one hub port for connection from phone to PC

• Flash ROM: 4M, stores boot ROM, software imaging and

configuration data, DSP images.

• DRAM: 8M, stores runtime program and data.

• Remote configuration and upgrade through web browser

• PPPoE Auto Redial capability

• 1 RJ-11 port (FXS) for analog telephone connections (Option)

• 1 RJ-11 port (FXO) for PSTN connection (Option)

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Firewall Considerations

Dimensions • 210x175x75mm

Power

• External power brick, 5 VDC, 1.5A

Firewall Considerations

If using a firewall in the AltiWare environment, the following network ports are used:

Client Server TCP UDP

AltiAdmin AltiConsole AltiLink + 10025 AltiControl AltiLink+ 10025 AltiReach AltiLink 10015 AltiView/AltiAgent AltiLink+

Supervisor AltiLink+

CDRSearch AltiLink+

TAPI Client TAPI Gateway 10026 Alti-IP 600H/

600PH

VoIP H.323/H.225 VoIP Message

Waiting VoIP H.245 VoIP H.245

VoIP RTP VoIP RTP VoIP ATPS VoIP ATPS 10032 Web Client AltiLink+

AltiWare DCOM 135 135

10025

VM Service

Internal/External CDR Logger

AltiGen IP Phone Service 10032

Gatekeeper VoIP H.323/H.225 1720

VoIP Message Waiting 49151

NetMeeting Chat plus VoIP ports described

above

10028 10025 10027

10025 10027

From 49152 to N

10025 1720

1718, 1719

a. It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1

36 Alti-IP 600 Manual

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Appendix A

Troubleshooting

The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here,

contact AltiGen Technical Support.

Problem/Symptom Solution

AltiWare is unreachable.

Imageupdatefailed.If settingBoot Download to YES, after the phone reboots and if the setting still says YES, the boot failed.

IP Phone registered then goesbacktoBasicmode

• Check to make sure the AltiWare IP address in the

IP Phone is set up correctly.

• Check the Alti-IP 600 phone’s IP address, network

mask and default gateway.

• Check to make sure you can ping the Alti-IP 600

phone’s address from AltiWare.

• Check to make sure the IP PhoneServices is started

in AltiWare.

• Check AltiWare IP address in AltiAdmin IP Phone

Configuration menu.

• Check the Alti-IP 600 phone’s IP address, network,

default gateway settings.

• Check the network connection.

• Check the TFTP server IP address and make sure the

TFTP server is running.

• PING from the TFTP server to the Alti-IP 600.

• Checktomakesureapp_mid.bin and dsp.bin files

exist in TFTP server directory.

• Check network connectivity by pinging from

AltiServ to the IP Phone.

• Check if IP Phone Service is running.

• Check if there is a duplicate IP address by

unplugging the Ethernet cable on the IP Phone, then pinging the Alti-IP 600 phone’s IP address.

• Check the extension’s IP address in AltiAdmin to

find out if another user is trying to login using the same extension number.

• Use#27+ENTER to login again and see if problem

persists.

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Troubleshooting

No IP Address • Check if DHCP is enabled. If YES, check network

connection. If NO, check DHCP Server setting.

• Check if Alti-IP600 phone’s IP address is

configured.

One way connection.

• Make sure firewall setting has all the TCP/UDP

ports required by AltiWare opened.

• If NAT is used, make sure NAT is enabled and NAT

address is set up correctly.

Phone does not show anything on LCD display.

Poor voice quality.

Check the power source to be sure the Alti-IP 600 phone is receiving power.

• Make sure a switch is used, rather than a hub, in the

corporate LAN.

• G.711 provides better voice quality.

• If VoIP is set up over WAN, set priorityqueuing on

the WAN router.

• Make sure WAN QoS is okay by pinging a few

hundred packets from remote site and observe packet loss and network latency.

• Adjust jitter buffer to accommodate network

latency.

• Check to make sure the extension number and

extension password is set up properly and that the IP extension is enabled.

• Check to make sure the IP PhoneServices is started

in AltiWare.

• If IP Phone is associated with a physical phone (with

the same extension number), use #27 to activate the IP Phone to normal operating mode.

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Appendix A

LCD Messages

Local Menu Configuration Messages

The following messages may be displayed in the LCD when accessing Menu Configuration:

Message Definition

conf timeout! After 2 minutes inside the configuration menu, if no

conf exception! During configuration, an unknown exception occurred.

Saved! The changed configuration was saved into memory.

Write Fail! Error occurred when saving the changed options into

Wrong Ext Number! The inputted extension number is invalid.

Wrong input! User inputted an invalid value or string during

wrong password! User is trying to configure an invalid password from the

action is taken, LCD will show this message and then quit the menu.

flash ROM.

configuration.

phone menu.

Alti-IP 600H/600PH Running Messages

The following messages may be displayed in the LCD when running the Alti-IP 600H/600PH:

Message Definition

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LCD Messages

AW UNREACHABLE! Failed to connect to the AltiGen phone server. The user

Basic-Idle! IP phone is operating in Basic Mode.

DHCP FAIL! Although DHCP was enabled, the Alti-IP 600 was not

INVALID IP! INPUT AGAIN...

INVALID VAL! During register of IP extension, an invalid response

is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP addressisinvalid.

Or, the network connection is lost in offhook or connect state.

Refer to “AltiWare is unreachable.”section of “The following table provides the most common problems an end user may encounter. For Alti-IP 600 phone questions or problems not listed here, contact AltiGen Technical Support.” on page 37.

Execute #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic.

able to receive the IP address from the DHCP server.

The inputted IP address is invalid.

(return value) returned from phone server.

NO IP ADDR! Alti-IP 600 cannot attach an IP address due to network

No Network! Phone has lost Ethernet connection.

REGISTERING! User entered #27 to manually register the IP extension.

REMOVE OLD EXT. When #27 is entered, the extension/password

WRONG PASSWORD! Registration failed because of invalid extension

failure.

configuration in the IP Phone is removed.

password.

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Appendix A

IP Phone Boot Messages

The following messages may be displayed in the LCD when booting the Alti-IP 600H/600PH:

Message Definition

CHECK FW Checking firmware.

CHECK MEMORY Checking memory.

INIT NETWORK Initializing network.

LOAD FAILED Failure to load the image into memory.

NETWORK FAILED. Network initialization failed.

TFTP FAIL! Failure downloading TFTP.

UPDATE FAILED. Firmware update failed.

UPDATE OK Firmware update successfu l.

update APP(S1) Appears when Boot Download is set to TRUE. The Alti-

IP 6 00H/600PH will show this message when it is rebooted.

User Reference

Basic Phone Operation

* indicates a normal operating mode phone feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension.

FUNCTION KEY SEQUENCE Auto Answer 1) Press **6, then ENTER button.

2) Use the navigation buttons to enable/disable Auto Answer mode, set number or seconds to ring before answering (1-20), and select from speaker or headset as the Auto Answer device.

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User Reference

Conference*

Configuration Menu*

Handset/ Headset/ Speaker

Hold*

Intercom*

During a call:

1) Press CONF button (this automatically selects a new line and places the other party on hold)

2) Enter target telephone number

3) When the call connects, press CONF button again OR $(BACK key) to cancel conference and return back t o original party.

• The number of parties allowed in a conference call

dependson the AltiServsystem. In general, upto 6 parties are allowed.

1) Press **7, then ENTER button.

2) Use the navigation buttons to select configuration menu.

• !/"(UP/DOWN keys) allows you to scroll through text and

select features displayed in LCD screen.

• #(FORWARD key) is for menu selection.

• $(BACK key) returns to previous configuration menu or

deletes the last digit input.

3) Press ENTER button to access selected menu setting Toswitch between handset,headset and speaker,the user can

go offhook, press the Speaker button or press the Headset button (#10 soft key)

During a call:

1) Press HOLD button to put current call on hold and make a new call.

To retrieve a single call on hold:

1) Press HOLD button

To retrieve multiple calls on hold:

1) Use !/" to select a hold call to be retrieved.

2) Press ENTER button OR

1) Press HOLD button to retrieve last hold call.

Incoming Intercom:

Incoming voice path is heard through the speaker, indicated by the button’s blinking indicator light

Outgoing Intercom:

1) Press ICOM button + <EXT>

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Appendix A

Line Park

Mute

Program Soft Key

Reboot 1) Press **3, then ENTER button Redial

During a call:

1) Press #51 or Line Park soft key (if configured)

2) Enter two-digit Line Park line. The LED for Line Park soft key will be lit up and turns off when

the parked call is picked up, the caller hangs up, or the call is routed to voice mail.

While on a call with Speaker on

1) Press SPKR/MUTE button.

2) To disengage mute, press SPKR/MUTE button again.

1) Press **6, then ENTE R butt on; scroll to desired programmable key to configure; enter appropriate digits for the speed dial number or feature code.

Phone is onhook

1) Press REDIAL button.

2)Use !/" to scroll tothe desired entry. (! scrolls to previous entry, " scrolls to first entry.)

3) Press SPRK/MUTE button or raise handset.

• Redial up to 16 last calls

• Redial up to 32 digits.

Release

Restore Default Settings

Ring Tones 1) Press **6, then ENTER butt on; scroll to SELECT RING. Soft Key*

• BLF

• Feature

Code

• Speed Dial

For a connected call:

1) Press RELEASE to hang up the call.

1) Press **7, then ENTER button, **2, then ENTER button

1) Press SOFT KEY 1-10 to initiate one of the following functions(Busy Lamp Field,A ltiSe rv featurecode,speed dial or Phone Setting) pre-assigned by the System Administrator.

Note: Lower left SOFTKEY is set up asFLASH by default. Only this key can be configured for FLASH. All other SOFT KEYS are set up as Phone Setting by default.

• Phone

Setting

Speaker

To use the speakerphone:

1) Press the SPKR button

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User Reference

Transfer*

During a call:

1) Press XSFR button, which places the call on hold

2) Dial the number you wish to transfer the call to

3) Hang up if the party answers the call.

4) If the party refuses the call, return to the original call by pressing$(BACK key).

Voice Mail

Phone is onhook

1) Press VM button

2) Enter voice mail password

3) Press VM button again or ENTER button.

• The main LED light also blinks when a voice mail message

is waiting.

• The LCD displays the VM count (which includes only

unheard messages) when onhook.

Volume To adjust volume on handset/speakerphone:

1) Take phone offhook by pressing SPKR/MUTE button or lifting the handset.

2) Press VOL button, volume bar appears in LCD

3) Press!/" to increase/decrease volume, then press VOL again.

To adjust ringer volume:

1) Phone on idle

2) Press VOL button, sample ring plays and volume bar appears in LCD

3) Press!/" to increase/decrease volume, then press VOL again.

* * Feature Codes

**2...........................Restoredefaultsettings(whenuserisin

**3...........................Reboot

**6...........................ProgramSoftKey

**7...........................ConfigurationMenu

Configuration Menu)

AltiServ Feature Codes

##<pwd>.......................Logintovoicemailatyourownstation

###<ext><pwd>.................Logintovoicemailatanotherstation

AltiGen Voice Mail System Quick Features

#11 ...........................GreetingMenu

#28 ...........................PasswordMenu

Making Calls

#34 ...........................DialByName

Feature must be enabled by system administrator.

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#35............................VirtualLogIn(StationPrivilegeOverride)

#69............................DialLastCaller

#77............................StationSpeedDial

#88............................SystemSpeedDial

#99............................LastNumberRedial

#93<ext>.......................IntercomCall

Answering Calls

#29<ext>.......................IndividualCallPickup(aspecificstation)

#30............................SystemCallPickup(anystationringing)

XSFRbutton#31.................PersonalCallPark

#31<ext>.......................PersonalCallParkPickup

XSFRbutton#41.................SystemCallPark

#41<loc.#>.....................SystemCallParkPickup

#51<lineparkline>...............LineParkPickup

#81. . . . ........................HandsFreeIntercomMode

#82............................HandsFreeManualAnswerMode

Call Management

#26............................StationLogOut(Phone must be onhook)

#27............................StationLogIn(Phonemustbeonhook)

#32<acctcode>.................EnterAccount Code (before dialing)

XSFR button #32 <acct code> . . . . . . Enter Account Code (mid-call)

#33............................DoNotDisturb

#36............................CallForwarding

#37............................RemoteCallForwarding

Other Features

#22............................FeatureStatusCheck

#25............................StationSpeedDialSetup

#38............................OutsideCallBlocking(operatoronly)

#39............................OperatorOff-Line(operatoronly)

#44............................OverheadPaging

#45............................OverheadPagingbyTrunk

#46............................GroupPaging(forAlti-IPphoneusers)

#55. . . . ........................ListFeatureTips

#73............................SilentSystemCallPark

#90............................Readytoreceiveworkgroupcalls

#91............................Notreadytoreceiveworkgroupcalls

XSFRbutton#40.................TransfertoAltiGenVoiceMailSystem

XSFRbutton#15<

AA#>...........TransfertoAutoAttendant

XSFRbutton##<ext>............TransfertoaUser’sVoiceMail

XSFR button <ext> XSFR button. . . . . Consultation

Appendix A

Feature available only on systems with Triton Analog Extension board.

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User Reference

46 Alti-IP 600 Manual

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Glossary

Alti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP network.

ASCII - American Standard Code for Information Interchange.

Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second.

configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.

DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol (IP) addresses in an organization’s network.

DNS - Domain name system used to address translation to convert H.323 IDs, URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote gatekeepers and to reverse-map raw IP addresses to host names of administrative domains.

Do Not Disturb (DND) - when this feature is selected, all incoming calls to the user’s extension are denied. If the station has system forwarding instructions, the calls will be automatically redirected to another extension, Attendant, or operator.

DTMF - Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals.

DSP - Digital S ignal Processor. A microprocessor with a n architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals.

Dynamic IP Address - An IP address that is automatically assigned to a client stationinaTCP/IPnetwork,typicallybyaDHCPserver.Networkdevicesthat serve multiple uses, such as server and printers, are usually assigned static IP addresses.

Dual Tone Multi Frequency -seeDTMF.

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extension number - an arbitrary number of two to five digits that matchesa station to a particular user.

Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks.

FLASH - a sudden brief signal. Activated by depressing the flash key on the telephone pad if one has been configured, or by a quick press and release of the receiver button (switch hook).

FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a telephone set to a digital multiplexer.

Gateway - allows H.323 terminals to communicate with terminals configured to other protocols by converting protocols. A gateway is the point where a circuitswitched call is encoded and repackaged into IP packets.

GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich, England, used as the basis for standard time throughout the world.

H.323 - An International Telecommunications Union (ITU-T) standard that describes packet-based video, audio and data conferencing.

httpor HTTP- Hypertext Transfer Protocol. The Internet protocol used to manage communications between Web clients (browsers) and servers.

IMAP4 - Internet Message Access Protocol - Version 4. IP Address - a 32-binary digit number that identifies each sender or receiver of

information that is sent in packets across the Internet. ISP - Internet Service Provider.

jack - the mate for a plug. Used to connect two pieces of equipment together.

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keyboard - system interfacefor communication.A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. Usually patterned after the QWERTY keyboard layout. This term is derived from the sequence of the first six keys in the first row of alphabetic keys.

Localaddress -an address used in a peripheral node or station in place of anetwork address and transformed to or from a network address for delivery purposes.

Logoff - the procedure by which a user disconnects from a program or session. Logon - the procedure by which a user begins a program or terminal session and

gains access to the AltiServ or Quantum system.

MHz - Megahertz. ms - millisecond.

NAT (Network Address Translation) - translation of an Internet Protocol address (IPaddress) used withinone network toa different IP address known withinanother network. Once network is designated the inside network, the other is the outside.

network - A configuration of data processing and/or telecommunication devices and software connected for information exchange.

network address - An identifier for a node, station, or unit of equipment in a network.

network domain - a set of workstations and servers that share a security account manager database and can be administered as a group. A user with an account in a particular network domain can log onto and access his or her account from any system in the domain.

network mask - also known as the “subnet mask.” network server - networking software that responds to I/O or computes requests

from a client machine. Windows NT network servers can be implemented either as server processes or as drivers.

offhook - refers to a telephone set when the receiver is not resting in the base. This usually initiates a dial tone from the receiver.

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One Number Access - a feature of AltiWare that allows users to create a list of

phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk.

onhook - the term used to describe a telephone in the idle state or with the receiver still resting in the base.

physical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available.

ping (Packet INternet Groper) - a unit of data routed between an origin and a destination in a network.

port -a communication channel through which a client process communicates with a protected subsystem.

protocol - A set of rules and conventions by which two computerspass messages across a network medium. Networking software generally implements multiple levels of protocols layered one on top of the other.

queue - a collection of calls waiting to be served. Queued calls in AltiWare are handled on a first-in, first-out basis.

RAS - Remote Access Service. RJ-11 - The “common” telephone jack.Usually wired with four wires, the red and

green signify the tip and ring circuits. RJ-45 - The “common” telephone jack. Usually wired with eight wires, the red and

green signify the tip and ring circuits. router - protocol-dependent device that connects subnetworks together.

server - any computer whose function in a network is toprovide user access to files, printing, communication, and other services.

static IP address - a permanent IP address that is assigned to a node in an IP or TCP/IP network.

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subnet mask - themethod used for splitting IP networks into a series ofsubgroups,

or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets.

System Speed Dialing - this feature allows the user to access a system wide directory of commonly called numbers that have been “condensed” into a two- or three-digit code on the telephone dial pad.

TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet.

TDM - Time Division Multiplexing. TFTP(Trivial File TransferProtocol) - aversion of the TCP/IPFTP protocol that

has no directory or password capability. transfer - this feature redirects a call to another extension,

Mail System

, or operator.

the AltiGen Voice

UDP (User Datagram Protocol) - a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol.

URL (Uniform Resource Locator) - the address that defines the route to a file on the Web or any other Internet facility.

user(s) - the person or persons accessing the features and functions of the AltiWare product.

virtual extension - an extension not associated with a physical port that allows for guest access to environments. Users of a virtual extension have to log in before accessing the system features assigned to it.

the AltiGen Voice Mail System features and telephone sharing

workgroup - telephones arrangedin groups within a particular organizational function (for example, marketing, sales, service, etc.). Each workgroup is assigned a pilot number. When the pilot number is dialed, the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number. If no extensions are available, the call is placed in that workgroup’s queue.

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workgroup pilot number - an extension designated to a workgroup that is not

associated with aphysical portand may consist of upto 64 members. When thepilot number is dialed, the call is distributed to the workgroup members.

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Index

activating IP extension 13 active logon while another handset is

already logged on 17 activity display 29 additionalfeatures 35 address

AltiGen Communications, Inc. ii

AltiAdmin

setup 12

AltiAdmin configuration

requirements 5 AltiAdmin setup 7 AltiGen Communications

phone numbers ii

AltiGen Communications, Inc.

address ii AltiGen IP Phone Service 6 Alti-IP 600

AltiAdmin setup 7

connectionsetup 11

illustration 1 AltiWare Server 21 ARP 35 Assigning 24 assigning a local IP address 24 assigning a network mask 26 assigning a TFTP server 24, 26 assigning NAT 27 audio standards 35 auto answer 31

tables 35 call control protocols 35 CONFERENCE button 3 Configuring 26 configuring IP settings 24 configuring NAT 26 configuring phone settings 21 configuring startup network

settings 12

configuring TFTP options 24, 26 connection setup 11 copy from

IP phone 11

DHCP 35 dial pad 3 dimensions 36 disabling DHCP 23 display workgroup status 32 distinctive ringing 28 DNS 35

enable DHCP 22 enable gatekeeper 22 enable NAT 23 enabling DHCP 23 ENTER button 3 extension number 21 extension password 21

firewall considerations 36 firewall port configuration 6

basic mode 6 BLF 31 Boot Download 22

call accounting

GateKeeper Discovery 23 gateway 22 glossary 47

hardware components 4

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Index

headset 32 headset port support 29 HOLD button 3

ICMP 35 ICOM button 3 installation 7 IP extension

activation 13

IP phone

copy from 11

IP settings

configuration 24

keypad features 35 known limitations 41

LAN 35 LCD 2, 35 LCD messages 39 LED 35 Line Park 33 local address 22

main indicator light 3 memory 35

NAT address 23 NAT configuration 26 navigation buttons 3 network mask 22, 26 network protocols 35 network requirements 5 network settings 22 network setup 7 normal operation 6

overview

Alti-IP 600

overview 1

phone functions 31

standard 34

phone setting

soft keys 18 phone settings 21 plug and play 6

setup 12 power 36

rebooting 18 REDIAL button 3 RELEASE button 3 remote installation

DSL 15 restoring default settings 15, 18 ring tones 27 RTCP 35 RTP 35

setting up the network 7 soft keys 2

phone setting 18 SPK/MUTE button 3 standard phone functions 34 system requirements 5 system settings 21

TCP 35 Telnet 35 TFTP 35 TFTP configuration options 24, 26 TFTP Server 22

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UDP 35 updating phone firmware 25 using DSL 15

verifying phone startup process 17 version information 22 VM button 3 volume 3

warranty v

how to get service v

workgroup status display 28

XSFR button 3

Index

Alti-IP 600 Manual 55