Argus Technologies reserves the right to make changes to the products and information contained in this document without notice.
Copyright 2008 Argus Technologies Ltd. Argus
Printed in Canada.
®
is a registered trademark of Argus Technologies Ltd. All Rights Reserved.
Page 3
Rear Access
Bullet Breaker Panel, 23”
020-671-B2
The following documents and drawings are included in this manual to provide the necessa ry information required for
routine installation of the unit:
• Specifications: 020-671-B1
• Important Safety Instructions and Installation: 020-671-C0
Specifications for Argus’ Rear Access Bullet Breaker Panels
General
Alarm: Jumper selectable Form A (normally open) or Form B (normally closed) contacts
Input Termination (typical): 1 pair of 3/8” clearance holes on 1” centers for bus bar or wire lug;
See also connections drawing for termination list options
Load Termination (typical): 2x1/4”-20 lugs on 5/8” centers (1 per bre aker) for up to #2AWG;
See also connections drawing for termination list options
5A....................................................................................................................................................... List 100
10A..................................................................................................................................................... List 101
20A..................................................................................................................................................... List 102
30A..................................................................................................................................................... List 103
40A..................................................................................................................................................... List 104
50A..................................................................................................................................................... List 105
60A..................................................................................................................................................... List 106
70A..................................................................................................................................................... List 107
80A..................................................................................................................................................... List 108
90A..................................................................................................................................................... List 109
100A................................................................................................................................................... List 110
15A..................................................................................................................................................... List 111
25A..................................................................................................................................................... List 112
35A..................................................................................................................................................... List 113
45A..................................................................................................................................................... List 114
125A into 60 Degree Angle, 3/8” x 1” Centers.................................................................................**List 121
150A into 60 Degree Angle, 3/8” x 1” Centers.................................................................................**List 122
175A into 60 Degree Angle, 3/8” x 1” Centers.................................................................................**List 123
200A into 60 Degree Angle, 3/8” x 1” Centers.................................................................................**List 124
250A into 60 Degree Angle, 3/8” x 1” Centers.................................................................................**List 125
(may be ordered separately from List 97 as required)
* Default option
** See customer connections drawing
The above information is valid at the time of publication. Consult factory for up-to-date ordering information. Specifications are subject to change without notice.
1. Please read this manual prior to use to become familiar with the product’s numerous features and operating
procedures. To obtain a maximum degree of safety, follow the sequences as outlined.
2. This manual provides warnings and special notes for the user:
a. Points that are vital to the proper operation of the product or the safety of the operator are
indicated by the heading: WARNING.
b. A notation that is in Bold Italic typeface covers points that are important to the performance
or ease of use of the product.
3. Before using the product, read all instructions and cautionary markings on the product and any equipment
connected to the product.
4. Do not expose the product to rain or snow; install only in a clean, dry environment.
5. CAUTION – Unless otherwise noted, use of an attachment not recommended or sold by the product
manufacturer may result in a risk of fire, electric shock, or injury to persons.
6. CAUTION – Do not operate the product if it has received a sharp blow, it has been dropped, or otherwise
damaged in any way – return it to a qualified service center for repair.
7. CAUTION – Do not disassemble the product – call our qualified service centers for servicing. Incorrect
reassembling may result in a risk of electrical shock or fire.
1.1 Scope of the Manual.....................................................................................................................................1
2.2 Check for Damage........................................................................................................................................2
4 WIRING AND CONNECTIONS ..........................................................................................................................................4
6.2 Acronyms and Definitions .............................................................................................................................7
Page 9
1 Introduction
1.1 Scope of the Manual
This instruction manual explains the installation and interconnection of Argus Technologies’ Rear Access Bullet
Breaker Panel.
NOTE: To aid the user with installation, frequent reference is made to foldout drawings located at the rear of the manual.
1.2 Product Overview
Argus designed this panel for load circuit protection suitable for small to large power a pplications. Up to 24 plug-in
breakers can be installed in a 23” rack model; 18 in a 19” rack. A dual feed option changes the number of
positions to 2x11 and 2x8 respectively.
Breakers from 5 to 250A per position are available. When installed, breaker access is made via the drop-down
front cover.
A breaker alarm indicator (one per feed) is located on the front cover. See Figure 1 belo w.
The compact unit installs in 3 RU and all distribution wires are connected at the rear via two-hole terminatio n lugs
All Argus products are shipped in rugged, double walled boxes and suspended via solid inserts to minimize shock
that may occur during transportation. Packaging assemblies and methods are tested to International Safe Transit
Association standards.
Products are also packaged with Cortex. This plastic wrap contains a corrosive-inhibitor that protects the product
from corrosion for up to two years.
2.1.1 Returns for Service
Save the original shipping container. If the product needs to be returned for service, it should be packaged in its
original shipping container. If the original container is unavailable, make sure the product is packed with at least
three inches of shock-absorbing material to prevent shipping damage.
NOTE: Argus Technologies is not responsible for damage ca used by the improper packaging of returned products.
2.2 Check for Damage
Prior to unpacking the product, note any damage to the shipping container. Unpack the product and inspect the
exterior for damage. If any damage is observed contact the carrier immediately.
Continue the inspection for any internal damage. In the unlikely event of internal damage, please inform the
carrier and contact Argus Technologies for advice on the impact of any damage.
Verify that you have all the necessary parts per your order for proper assembly.
This chapter is provided for qualified personnel to install the product, which shall be mounted in a clean and dry
environment.
NOTE: To aid the user with installation, frequent reference is made to foldout drawings located at the rear of the manual.
3.1 Safety Precautions
WARNING
Hazardous voltages are present at the input of power systems. The DC output from the rectifiers
and battery system, though not dangerous in voltage, has a high short circuit current capacity
that may cause severe burns and electrical arcing.
Before working with any live battery or power system/distribution center, follow these precautions:
• Remove all metallic jewelry; e.g., watches, rings, metal rimmed glasses, necklaces.
• Wear safety glasses with side shields (and prescription lenses if necessary) at all times during installation.
The installer should follow all applicable local rules and regulations for electrical and battery installations; e.g.,
CSA, UL, CEC, NEC, OSHA, and local fire codes.
Use OSHA approved insulated hand tools.
3.2 Tools Required
Various insulated tools are essential for product installation. Use this list as a guide:
• Philips head screwdriver, #2 (tip size 3/16”)
• Digital voltmeter equipped with test leads
• Cutters and wire strippers
• Crimping tool (optional for large gauge wire)
• Socket and rachet set (Imperial measure).
3.3 Shelf Preparation/Mounting
The 020-671-20 shelf has been designed for mounting in a standard 23” relay rack. See drawi ng 020-671-06.
The 020-675-20 shelf has been designed for mounting in a standard 19” relay rack. See drawi ng 020-675-06.
Mounting brackets accommodate either 1” or 1-3/4” rack spacing. The shelf should be mounted to the rack using
at least two #12 – 24 x 1/2” screws in each bracket. Philips-type screws and screwdriver should be used to
eliminate the possibility of slippage and scratching of the unit’s exterior. Washers (such as internal tooth) or
special screws that are designed to cut through the painted surface should be used to ensure a good cha ssis
ground.
Consult the drawings located at the rear of this manual and proceed to the next section for wiring connections.
This chapter provides cabling details and notes on cable sizing for DC applications.
NOTE: Refer also to foldout drawings located at the rear of the manual.
4.1 Safety Precautions
WARNING
Hazardous AC voltages may be present. Ensure power at the AC service panel is off before
attempting work on the AC connections. Use a voltmeter to verify the absence of voltage. Clearly
mark the correct polarity of the battery leads before commencing work on DC connections.
Refer to the previous (Installation) chapter for additional safety precautions.
4.2 Calculating Output Wire Size Requirements
Wire size is calculated by first determining the appropriate maximum voltage drop requirement. Using the formula
below calculate the CMA wire size requirement. Determine the size and number of conductors required to satisfy
the CMA requirement.
CMA = (A x LF x K) / AVD, where:
CMA = Cross section of wire in circular mil area
A = Ultimate drain in amps
LF = Conductor loop feet
K = 11.1 constant factor for commercial (TW type) copper wire
AVD = Allowable voltage drop
Check again that the ampacity rating of the cable meets the requirement for the installation application. Consult
local electrical codes (NEC, CEC, etc.) for guidelines. If required, increase the size of the cable to meet the cod e.
4.3 System and Load Connections
WARNING
Leave cables or bus bars disconnected at battery and verify output polarity using a voltmeter.
Make battery connections only after all other wiring is completed.
DC output wire shall be UL approved XHHW or RHH/RHW (for Canadian users, RW90 Type).
Connect DC system and load cables at the rear of the distribution panel (refer to customer connection drawing).
3/8” x 1” center
for bus bar or
wire lug connection
Typical
1/4" x 5/8” centers
for up to #2 wire
Figure 2–Rear view of typical panel showing system and load connections
Jumper selectable Form A (normally open) or Form B (normally closed) alarm contacts are extended to terminal
blocks located on the control circuit behind the unit’s front panel. See customer connection drawing for default.
larm terminal block connections
Figure 3–Front view of typical panel, cover open, showing breaker positions and alarm connections
Control and sense wires shall be UL approved Style 1015 (for Canadian users, TEW type).
To gain access to the terminal block connectors for the panel shown above, turn the two front panel latches
counter-clockwise and tilt the front panel forward and down.
Route the signal cables through the wireway at the rear of the unit from the monitoring/control equipment as
needed.
Insert each wire – which can range in size from 0.75 to 1.5mm
tighten the termination screw.
4.5 Breaker/Fuse Block Installation
Up to 24 plug-in breakers can be installed in the 23” rack model; 18 in the 19” rack. The dual feed option changes
the number of positions to 2x11 and 2x8 respectively. Consult factory for up-to-date ordering information.
WARNING
Use extreme caution and do not touch any connected equipment.
To gain access to the breakers (or fuse blocks), turn the two front panel latches counter-clockwise and tilt the
front panel forward and down.
Breaker/fuse block position chart
2
(20 to 16AWG) – into the appropriate terminal and
Ensure the breaker/fuse block to be installed is in the OFF position.
To install the breaker/fuse block into the swaged bullet receptacles, grasp the block (finger to thumb) by the top
and bottom and gently push (with even force) into the desired mounting position.
Mark the breaker/fuse block position on the chart provided (inside the front panel).
Although very little maintenance is required with Argus systems, routine checks and adjustments are
recommended to ensure optimum system performance. Qualified service personnel should do repairs.
The following table lists a few maintenance procedures for this system. These procedures should be performed at
least once a year.
WARNING: HIGH VOLTAGE AND SHOCK HAZA RD.
Use extreme care when working inside the shelf while the system is energized.
Do not make contact with live components or parts.
Ensure redundant modules or batteries are used to eliminate the threat of service interruptions
while performing maintenance on the system’s alarms and control settings.
Procedure Date Completed
Clean ventilation openings
Inspect all system connections (re-torque as necessary)
WARNING
Use extreme caution and do not touch any connected equipment.
To gain access to the breakers (or fuse blocks), turn the two front panel latches counter-clockwise and tilt the
front panel forward and down.
Ensure the breaker/fuse block to be replaced is in the OFF position.
To remove the breaker/fuse block from the swaged bullet receptacles, grasp the block (finger to thumb) by the top
and bottom and gently pull (with even force) away from the panel.
Ensure new breakers/fuse blocks are of the same rating as the ones being replaced. Consult factory for up-to-
date ordering information.
Again, ensure that the new breaker/fuse block is in the OFF position before installing.
Argus Technologies uses an eight-digit drawing number system, which is broken into three blocks. The first three
digits describe the category of the product; e.g., rectifier or fuse panel. The next three digits indicate the sequence
in which the product number was allocated in a particular category. The last two digits indicate the type of
drawing, for example:
“-05” Schematic
“-06” Outline Drawing
“-20” Main Assembly
Argus uses an eight-digit part numbering system for all components and sub assemblies. Each part is covered by
its own unique number. Due to the quantity, categories will not be listed within this manual.
6.2 Acronyms and Definitions
AC Alternating current
AWG American wire gauge
CEC Canadian Electrical Code
CMA Circular mil area
CSA Canadian Standards Association
DC Dire ct current
EIA Electronic Industries Alliance
LED Light emitting diode
LVD Low voltage disconnect
NC Norm ally closed
NEC National Electrical Code (for the USA)
NO Normally open
NSTA National Safe Transit Association
OSHA Occupational Safety & Health Administration
OVP Over voltage protection
RU Rack unit (1.75”)
UL Underwriters Laboratories
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
LEFT SIDE VIEW
FRONT COVER OPEN
LIST 50,80 : 24 CB POS'N, SINGLE FEED
c 2005 ARGUS TECHNOLOGIES
O
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
DESIGN
R.W.
DRAWN
J.U.
CHECKED
APPROVED
CDD 2005/01
TOLERANCES
0.04"X.X
0.02"X.XX
0.01"X.XXX
TITLE
24 POS BULLET BREAKER PNL.
ISSUE
DATE
DWG NO.
SIZE
TYPE
B
D2
2004/11
2005/01
2005/01
[X] 1mm
0.5mm
[X.X]
0.25mm
[X.XX]
OUTLINE
020-671-06
MATERIAL
FINISH
PER P.O. and
Doc. 070-024-83
SCALE
SHEET
4
1 :
OF
3
1
REV
B
Page 17
2.42 61.4
15.9.63
1345.28
.76 19.3
TYP.
TOP VIEW
584.223.00
22.31 566.7
53421.02
1.50 38.1
1.16 29.3
7.15 181.5158.76.25
2.25 57.2
4.00 101.6
.438 11.13
.750 19.05
133.45.25
5.3 133.35
1.6 39.74
FRONT VIEW
4.94 125.5
LEFT SIDE VIEW
FRONT COVER OPEN
LIST 50,81 : 2x 11 CB POS'N, DUAL FEED
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
25.401.000
137.725.422
RIGHT SIDE VIEW
c 2005 ARGUS TECHNOLOGIES
O
20.53.808
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
MATERIAL: SEE SHEET 1
TITLE
24 POS BULLET BREAKER PNL.
ISSUE
DATE
DWG NO.
SIZE
TYPE
B
D2
SCALE
OUTLINE
SHEET
020-671-06
1 : 4
OF
2 3
REV
B
Page 18
1.00 25.4
30°
197.97.79
LEFT SIDE VIEW
42.71.68
LIST 97
PART OF
LIST 121-125
OUTPUT ADAPTERS
2.92 74.3
4.47 113.6
30.11.18
OPTIONAL LIST OPTIONS
(SHOWN WITH LIST 50,80)
10.31
.55 14.1
88.93.50
.4
4 PL
1.00 25.4
RIGHT SIDE VIEW
c 2005 ARGUS TECHNOLOGIES
O
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
R.W.
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
MATERIAL: SEE SHEET 1
TITLE
24 POS BULLET BREAKER PNL.
ISSUE
DATE
DWG NO.
SIZE
TYPE
B
D2
SCALE
OUTLINE
SHEET
020-671-06
1 : 2
OF
3 3
REV
B
Page 19
3/8" x 1" CTR,
FOR BUS BAR OR
WIRE LUG CONNECTION
535262
2 PL
3/8" x 1" CTR,
FOR BUS BAR OR
WIRE LUG CONNECTION
45
53
4 PL
TYPICAL
1/4" x 5/8" CTRS
16 POS'N
FOR UP TO #2 WIRE
PART OF LIST123/124/125
3 POS'N OUTPUT ADAPTER
613-424-13
FITS 3/8" LUG ON 1" CTRS
FOR UP TO 4/0 WIRE
REVISIONS
53
52
REV BY
DGW
SDW
2005/01
2005/06
2006/01
MP
62
LTRDESCRIPTIONAPPDDATE
ADDED PG-3 ALARM CONTACTSB
CORRECTED LIST 2 -48VDC JUMPER
C
SETTING - SEE SHEET 3
CORRECTED PINS OF DETAIL 'A'
C
(TYPICAL ALARM WIRING)
4 PL
CDD
CDD
4553
TYPICAL
1/4" x 5/8" CTRS
18 POS'N
FOR UP TO #2 WIRE
PART OF LIST123/124/125
3 POS'N OUTPUT ADAPTER
3/8" x 1" CTR
613-424-13
FOR UP TO 4/0 WIRE
PART OF LIST121/122
2 POS'N OUTPUT ADAPTER
3/8" x 1" CTR
613-423-13
FOR UP TO 2/0 WIRE
CAN BE MOUNTED EITHER DIRECTION
OPTIONAL LIST OPTIONS
(SHOWN WITH LIST 50,80)
PART OF LIST121/122
2 POS'N OUTPUT ADAPTER
613-423-13
CAN BE MOUNTED EITHER DIRECTION
FITS 3/8" LUG ON 1" CTRS
FOR UP TO 2/0 WIRE
TYPICAL HOOK UP FOR BUS BAR INSTALL
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
SHOWN WITH LIST 50,81
DESIGN
DRAWN
CHECKED
APPROVED
TOLERANCES
X.X
X.XX
X.XXX
TITLE
c 2005 ARGUS TECHNOLOGIES
O
ISSUE
DATE
SIZEDWG NO.TYPE
B
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
DGW
DGW
CDD 2005/01
CDD 2005/01
0.04"
0.02"
0.01"
CUSTOMER CONNECTION
23" BULLET BREAKER PNL.
D2
2005/01
2005/01
[X]
1mm
0.5mm
[X.X]
0.25mm
[X.XX]
020-671-08
MATERIAL
FINISH
PER P.O. and
Doc. 070-024-83
SCALE
SHEET
1 : 4
1 3
OF
REV
D
Page 20
LIST97
INPUT ADAPTER
3/8" x 1" CTR, 60 DEG.
613-425-13
FOR UP TO 4/0 WIRE EACH
535262
2 PL
4553
2x LIST97
INPUT ADAPTERS
3/8" x 1" CTR, 60 DEG.
613-425-13
FOR UP TO 4/0 WIRE EACH
45
53
4 PL
TYPICAL
1/4" x 5/8" CTRS
22 POS'N
FOR UP TO #2 WIRE
PART OF LIST123/124/125
3 POS'N OUTPUT ADAPTER
613-424-13
FITS 3/8" LUG ON 1" CTRS
FOR UP TO 4/0 WIRE
PART OF LIST121/122
2 POS'N OUTPUT ADAPTER
613-423-13
CAN BE MOUNTED EITHER DIRECTION
FITS 3/8" LUG ON 1" CTRS
FOR UP TO 4/0 WIRE
53
52
4 PL
62
TYPICAL
1/4" x 5/8" CTRS
18 POS'N
FOR UP TO #2 WIRE
PART OF LIST123/124/125
3 POS'N OUTPUT ADAPTER
3/8" x 1" CTR
613-424-13
FOR UP TO 4/0 WIRE
PART OF LIST121/122
2 POS'N OUTPUT ADAPTER
3/8" x 1" CTR
613-423-13
CAN BE MOUNTED EITHER DIRECTION
FOR UP TO 4/0 WIRE
OPTIONAL LIST OPTIONS
(SHOWN WITH LIST 50,80)
SHOWN WITH LIST 50,81
HOOK UP FOR CABLE INSTALL
c 2005 ARGUS TECHNOLOGIES
O
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
DGW
TITLE
CUSTOMER CONNECTION
23" BULLET BREAKER PNL.
ISSUE
DATE
SIZEDWG NO.TYPE
B
D2
SCALE
SHEET
020-671-08
1 : 4
2 3
OF
REV
D
Page 21
P1 - 24 VDC
P2 - 24 VDC
P1P2
P1 - 48 VDC
P2 - 48 VDC
P2P1
LIST 50,81 : DUAL FEED
A
ALARM
OUT (-)
ALARM
OUT (-)
CUSTOMER
ALARM
CONNECTIONS
D
1
P4
1
P4
PIN 1 - ALARM COMMON
PIN 2 - ALARM OUT (-)
LIST 1 +24 VDC
LIST 14 +12 VDC
P3
P3
NORMALLY
OPEN
NORMALLY
OPEN
ALARM
OUT (-)
1
P4
LIST 2 -48 VDC
FACTORY ALARM BOARD
JUMPER SETTINGS
NOTE: CUSTOMER CAN CHANGE
P3 SETTING IF DESIRED
PIN 3 & 4
ALARM CONTACTS
P3
D
NORMALLY
OPEN
LIST 50,80 : SINGLE FEED
DETAIL A
TYPICAL ALARM WIRING
SCALE 1 : 2
c 2005 ARGUS TECHNOLOGIES
O
DIMENSIONS ARE IN INCHES WITH METRIC (mm) IN BRACKETS: INCHES [mm]
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
DGW
TITLE
CUSTOMER CONNECTION
23" BULLET BREAKER PNL.
ISSUE
DATE
SIZEDWG NO.TYPE
B
D2
SCALE
SHEET
020-671-08
1 : 4
3 3
OF
REV
D
Page 22
02067105B__P1.sch-1 - Fri Mar 31 12:43:14 2006
Page 23
02067105B__P2.sch-1 - Fri Mar 31 12:44:07 2006
Page 24
1
5432
REVISION
DESCRIPTION
LTRDATE APPD
E PCB REDESIGNED
PCB REDESIGNEDF
96.02
96.09
WES
D
48V
12V
DS1
28V
28V
12V
LIST
1 or 2 (24/48V)
SELECTABLE
3 (130V)
14 (12V)
NOTES:
P1 AND P2 ARE NOT INSTALLED
FOR LISTS 3 AND 14
LISTS 1 AND 2 ARE NOT
POLARITY DEPENDENT
D1, D2 SHOWN AS IN
LIST 1 OR 2
N.O.
N.C.
R3
ALARM
CONTACTS
P3
1
5W510 ohm
K1
9
13
11
R1
3K3 1W
VOLTS
P1
1
P2
24
R2
680 ohm2W
1
48
8
4
6
D1
33V
" JUMPER
SELECTABLE "
1N5257B
D2
C
TO DS1 (LAMP)
ALARM
CONTACTS
ALARM OUT (-)
COMMON
HOT
7
6
5
4
3
2
1
TB1
D3
1N4005
ALARM OUT
P4
1
R1R2R3K1
3K3 680 51024V
1W2W
10K
1W
0ohm 0ohm
5W
3K05W3K0
5W
150
5W
33V
B
D4
1N4005
1N5257B
Tue Apr 10 2001
R
T E C H N O L O G I E S
THESE DESIGNS AND SPECIFICATIONS ARE THE PROPERTY OF
ARGUS TECHNOLOGIES AND SHALL NOT BE COPIED OR USED
FOR MANUFACTURING WITHOUT ITS WRITTEN CONSENT.
DESIGN
DRAWN
A
CHECKED
APPROVED
TOLERANCESN/ASCALE
TITLE
FUSE ALARM RELAY
(24/48V JUMPER SELECTABLE)
ISSUE
DATE
TYPE
S1
B
96.02WES
WES
96.02
96.02WES
SCHEMATIC
DWG NO.
700-011-05
MATERIAL
FINISH
SHEETOF
11
REVSIZE
F
Page 25
WARRANTY AND SERVICE INFORMATION
Technical Support
Technical support staff are available for answering general questions related to installation, operation and maintenance of Argus products.
In Canada and the USA, call Argus toll free at +1-888-GO-ARGUS (+1-888-462-7487) 7:30 am to 5:00 pm Pacific Standard Time.
For emergencies, call +1-888-GO-ARGUS (+1-888-462-7487) 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547 for technical support.
Factory Repair and Servicing
All service, beyond initial adjustments, should be carried out by qualified factory service personnel. For these procedures, please contact
Argus Technologies at the locations listed in the Service Centers document.
Warranty Policy
Argus Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts and labor, excluding third party OEM
materials (example: air conditioners, batteries), for a period of two years from the date of shipment from the factory. For third party products
the OEM’s warranty shall apply. The liability of Argus applies solely to repairing, replacing or issuing credit (at Argus’ sole discretion) for any
equipment manufactured by it and returned by the customer during the warranty period. The terms of the warranty are Ex Works (EXW) from
Argus’ factory service location.
Argus reserves the right to void the warranty if:
(1) identification marks or serial numbers are removed or altered in any way,
(2) invoice is unpaid, or
(3) defect is the result of misuse, neglect, improper installation, environmental conditions, non-authorized repair, alteration or accident.
Argus shall not be liable to the customer or other parties for any loss of profits, loss of use, costs for removal or installation of defective
equipment, damages or consequential damages based upon equipment failure during or after the warranty period. There shall be no other
obligations either expressed or implied. Argus will not honor warranties for batteries and other third party products without prior written Argus
authorization.
Customer is responsible for all shipping and handling charges (COD and freight collect will not be accepted without prior approval from
Argus Technologies).
Payment terms (North America) are net 30 days subject to prior credit approval. All other orders require payment before shipping.
Payment terms (International) are subject to prior approval and are typically through Tele-Transfer.
Return Material Policy
Our return policy is designed to ensure prompt, efficient and high quality factory service. A service request order (SRO) number must be
obtained before products can be accepted for servicing by the Argus factory. For returns to an authorized service center (refer to the Service
Centers document), please consult the individual service center for specific return policies and instructions.
To obtain an SRO number for a factory return, customers must call the appropriate location with the product serial and model number, as well
as a brief description of the problem, shipment instructions and billing details.
The original packing container should be used whenever possible. The box should be completely enclosed and constructed of wood or
double-wall, corrugated cardboard. At least 3” of foam or shock absorbing packing material must surround the unit. Both the shipping
documents and the outside of the box must have the SRO # clearly marked and the product shipped prepaid to the Argus factory service
center. Argus will endeavor to repair products within five working days of receipt. Repairs to the returned product are warranted for a
period of six months. A service charge may be applied if no fault is found in the returned product. Argus will not accept products without
an SRO number.
048-700-10 Rev B (08/2008)
Canada and USA toll free 24 hour emergency technical support: +1 888 GO ARGUS (462 7487) Outside North America: +1 604 436 5547