8
Common
troubleshooting
What is the APK file? What is the connection between the APK file and Android
device?
A: APK is the abbreviation of Android Package. APK files can be installed and executed
directly into the Android system of the device.
How do I get the APK application?
A: You can download via PC-side installation, you can also download and install it on
Google Play.
Why is the WIFI connection breaking?
A: If the "screen time" option is set, when the device is in standby for a certain amount
of time, the WIFI function will be closed, for battery purposes; When you reactivate it, the
WIFI function takes about 5 seconds to resume automatic connection.
Why some downloaded APK programs do not work properly?
A: The hardware and software of the Android system have certain requirements. Some
APK programs have not been tested to see if they meet those requirements. If you
download an untested APK program, it might not operate as it should and it also might
damage the device.
Why doesn’t the device show the charging state?
A: When the battery is extremely low, you need to use a DC charger. It must charge
at least half an hour to show charging status.
Why doesn’t the gravity sensor work?
A: This device has a gravity sensor, so that the screen can switch. However, some
applications do not support the gravity induction function. Thus, when this type of
application is activated, the device cannot perform the screen switching. Device can't
boot
1) Check the battery level
2) After checking the battery, reconnect the ac adapter
3) If after charging it is still unable to boot, please contact our customer service
I can’t hear the sound in the headset
1) Please check that the volume is not set to 0
2) Please check whether the headphones are connected
Device charging shows abnormalities
1) Please confirm that the use of the equipment complies with the charger of the device
charger requirements
2) If charging through USB, please do not connect to computers lead USB
interface
Why some downloaded videos cannot be played?
This device is compatible with formats of video files from the internet but due
to the
fact
that video formats may vary, there is a possibility not to be compatible with some of them.
In these cases, it is recommended to use the PC and some video conversion software to
get to a compatible format.