IT IS YOUR RESPONSIBILITY to be completely familiar with the warnings and
cautions described in this handbook. It is, however, important to understand that these
warnings and cautions are not exhaustive. Allison Transmission could not possibly
know, evaluate, and advise the service trade of all conceivable ways in which service
might be done or of the possible hazardous consequences of each way . Consequently,
Allison Transmission has not undertaken any such broad evaluation. Accordingly,
ANYONE WHO USES A SERVICE PROCEDURE OR TOOL WHICH IS NOT
RECOMMENDED BY ALLISON TRANSMISSION MUST first be thoroughly
satisfied that neither personal safety nor equipment safety will be jeopardized by the
service methods selected.
Proper service and repair is important to the safe, reliable operation of the equipment.
The service procedures recommended by Allison Transmission and described in this
handbook are effective methods for performing service operations. Some of these
service operations require the use of tools specially designed for the purpose. The
special tools should be used when and as recommended.
Three types of headings are used in this manual to attract your attention. These
warnings and cautions advise of specific methods or actions that can result in personal
injury, damage to the equipment, or cause the equipment to become unsafe.
WARNING:
etc., if not correctly followed, could result in personal injury or loss of life.
CAUTION:
practice, etc., if not strictly observed, could result in damage to or
destruction of equipment.
NOTE:
essential to highlight.
A warning is used when an operating procedure, practice,
A caution is used when an operating procedure,
A note is used when an operating procedure, practice, etc., is
TRADEMARK INFORMATION
DEXRON® is a registered trademark of General Motors Corporation.
TranSynd™ is a trademark of Castrol Ltd.
Allison automatics provide many advantages for the driver who must “stop and go”
or change speeds frequently. Driving is easier, safer, and more efficient.
These automatics are rugged and are designed to provide long, trouble-free
service. This handbook will help you gain maximum benefits from your
Allison-equipped vehicle.
1
TYPICAL AT, MT, AND HT MODEL TRANSMISSIONS
AT Model Transmission
MT Model Transmission
HT Model Transmission
2
A BRIEF DESCRIPTION OF THE ALLISON AUTOMATIC
Allison automatics described in this manual include a hydraulic torque converter, a
planetary gear train, and a hydraulic control system which supplies fluid under
pressure to apply the clutches and automatically shift ranges.
The torque converter multiplies engine torque during starts and acts as a hydraulic
cushion between the engine and gearing. The clutches and gear sets provide multiple
speeds forward and one speed reverse.
The torque converter lockup clutch, for maximum fuel economy, engages
automatically after the vehicle is moving. All models in this manual, except AT 500,
have a lockup clutch.
TORQUE CONVERTER
The torque converter consists of three elements — pump, turbine, and stator. The
pump is the input element and is driven by the engine. The turbine is the output
element and is driven by fluid from the pump, or directly by the pump when the
lockup clutch is engaged. The stator is the reaction (torque multiplying) element.
The torque converter is continuously filled with fluid. The pump, driv en by the engine,
directs the fluid against the turbine vanes, which causes the turbine to rotate. The
turbine returns the fluid through the stator, which redirects the flow so that fluid strik es
the pump vanes in the same direction that the pump is rotating. As the pump turns
faster in relation to the turbine, the velocity of the fluid increases and so does the
torque multiplication.
As the speed of the turbine approaches the speed of the pump, the fluid flow starts
striking the back sides of the stator vanes. This causes the stator to free wheel in the
same direction as the pump and turbine. When this occurs, the torque multiplication
stops and the converter functions as a fluid coupling.
LOCKUP CLUTCH (AT 1500, MT(B) 600, HT 700)
The lockup clutch consists of three elements — piston, clutch plate, and backplate.
The piston and backplate are driven by the engine. The clutch plate, located between
the piston and backplate, is splined to the converter turbine.
The lockup clutch automatically engages after the vehicle is moving and the torque
multiplication demand is low. Engagement of the lockup clutch mechanically
connects the torque converter pump to the turbine and pro vides a direct dri ve from the
engine to the transmission. The lockup clutch automatically releases at lower vehicle
speeds. When the lockup clutch is not engaged, driv e from the engine is transmitted
hydraulically through the converter to the transmission gearing.
3
Because the converter lockup engagement and release are designed to fit the v ehicle’s
vocation, there are many variations among transmission assemblies. Lockup speeds
are determined by many factors. Among these are transmission-engine match,
transmission-vehicle match, model year, throttle position, and calibration of the
hydraulic system. Some models have lockup available in all ranges. Others have
lockup available in the upper ranges. Some models have modulated lockup, which
provides better engine braking by delaying lockup disengagement during closedthrottle operation. For specific information on the lockup characteristics of your
transmission, contact your dealer or distributor .
Lockup engagement, like range shifts, may be felt under some conditions. The driv er
who counts shifts should not confuse lockup with a range change. A little driving
experience with the Allison automatic will enable the driver to distinguish between the
two kinds of shifts.
4
SHIFT SELECTORS
The vehicle manufacturers may choose different types of shift selectors for their
equipment. Different transmission models may also require different designations on
the shift selectors.
R
N
D
4
3
2
1
These are some of the typical shift selectors you may find in Allison-equipped
vehicles. The range selector in your vehicle may v ary from these or may have
1
(First Range) at the top and R (Reverse) at the bottom. Some models may hav e
a P (Park) position.
The best performance will be obtained by using the correct range for each driving
condition. The following table illustrates shift patterns for the v arious models and
indicates the page that explains the shift pattern for your vehicle.
When your vehicle is equipped with an Allison automatic, it is not necessary to select
the right moment to upshift or downshift during the changing road and traffic
conditions. The Allison automatic does it for you. A knowledge of the ranges av ailable
at your shift selector will make control of the vehicle and your job even easier.
When the shift selector has no P (Park) provision, always put the selector in
N (Neutral) and apply the parking brake (or service brakes if the vehicle is not
equipped with a parking brake) to hold the vehicle when it is unattended and before
turning off the engine.
* Available on AT 500 Series and AT 1500 Series models only (refer to Page 7).
+ This position not present on models with P (Park).
** Optional.
◊
Without second gear start.
6
R
GE SELECTION — AT 500 SERIES AND AT 1500 SERIES WITH A
RAN
SECOND NEUTRAL (PARK)
WARNING: If you leave the vehicle and the engine is running, the
vehicle can move suddenly and you or others could be injured. If you
must leave the engine running, do not leave the vehicle until you:
• Put the transmission in N (Neutral)...and
• Apply the parking brake and emergency brakes and mak e sure the y are
properly engaged...and
• Chock the wheels and take any other steps necessary to keep the
vehicle from moving.
P
R
N
D
This activates the vehicle parking brake and at the same time puts the
transmission in neutral. Use this position when you start the engine. If the
engine starts in any other position, except
switch is malfunctioning.
Use this to back the vehicle. Completely stop the vehicle before shifting
from a forward range to
range. The reverse w arning signal is acti v ated when the shift selector is in
this position. Reverse has only one range. Re verse operation also pro vides
the greatest tractive advantage.
WARNING: If you let the vehicle coast in N (Neutral), there is no
engine braking and you could lose control. Coasting can also cause
severe transmission damage. To help avoid injury and property damage,
do not allow the vehicle to coast in N (Neutral).
Neutral position is used during stationary operation of the power takeoff
(if your vehicle is equipped with a PTO).
The transmission will initially attain 1st range and, as vehicle speed
increases, the transmission will upshift to 2nd range, 3rd range, and 4th
range automatically. As the vehicle slows down, the transmission will
downshift to the correct range automatically.
WARNING: If you just downshift or just use service brakes when going
downhill, you can lose control and cause injury and property damage. To
help avoid loss of control, use a combination of downshifting, braking,
and other retarding devices. Downshifting to a lower transmission range
increases engine braking and helps you to maintain control. The
transmission has a feature to prevent automatic upshifting abo ve the
lower range selected. However, during downhill operation, if engine
governed speed is exceeded in the lower range, the transmission may
upshift to the next higher range. This will reduce braking and could
cause a loss of control. Apply the vehicle brakes or other retarding
device to prev ent e xceeding engine governed speed in the lower range
selected.
(Reverse) or from R (Reverse) to a forward
N (Neutral), the neutral start
7
D
GE SELECTION — AT 500 SERIES AND AT 1500 SERIES WITH A
RAN
SECOND NEUTRAL (PARK) (cont’d)
3
2
1
Occasionally , the road, load, or traf fic conditions will mak e it desirable to
restrict the automatic shifting to a lower range. (When conditions
improve, return the selector to the normal
positions also provide greater engine braking for going down grades (the
lower the range, the greater the braking effect).
Use this range when pulling through mud and snow or dri ving up or down
steep grades. This range provides the vehicle with maximum driving
power and maximum engine braking power.
(Drive) position.) These
8
R
RANGE SELECTION — AT 500 SERIES AND AT 1500 SERIES
WITHOUT A SECOND NEUTRAL (PARK)
; MT 640, MT(B) 643,
MT 643R, MT(B) 644, MT 647; HT 740, HT 747
WARNING: If you leave the vehicle and the engine is running, the
vehicle can move suddenly and you or others could be injured. If you
must leave the engine running, do not leave the vehicle until you:
• Put the transmission in N (Neutral)...and
• Apply the parking brake and emergency brakes and mak e sure the y are
properly engaged...and
• Chock the wheels and take any other steps necessary to keep the
vehicle from moving.
R
N
D
Use this to back the vehicle. Completely stop the vehicle before shifting
from a forward range to
range. The reverse w arning signal is acti v ated when the shift selector is in
this position. Reverse has only one range. Reverse operation also
provides the greatest tractive advantage.
WARNING: If you let the vehicle coast in N (Neutral), there is no
engine braking and you could lose control. Coasting can also cause
severe transmission damage. To help avoid injury and property damage,
do not allow the vehicle to coast in N (Neutral).
Use this position when you start the engine. If the engine starts in any
other position, the neutral start switch is malfunctioning. Neutral position
is also used during stationary operation of the power takeoff (if your
vehicle is equipped with a PTO).
The transmission will initially attain 1st range and, as vehicle speed
increases, the transmission will upshift to 2nd range, 3rd range, and
4th range automatically. As the vehicle slows down, the transmission will
downshift to the correct range automatically.
WARNING: If you just downshift or just use service brakes when going
downhill, you can lose control and cause injury and property damage. To
help avoid loss of control, use a combination of downshifting, braking,
and other retarding devices. Downshifting to a lower transmission range
increases engine braking and helps you to maintain control. The
transmission has a feature to prevent automatic upshifting abo ve the
lower range selected. However, during downhill operation, if engine
governed speed is exceeded in the lower range, the transmission may
upshift to the next higher range. This will reduce braking and could
cause a loss of control. Apply the vehicle brakes or other retarding
device to prev ent e xceeding engine governed speed in the lower range
selected.
(Reverse) or from R (Reverse) to a forward
9
D
RANGE SELECTION — AT 500 SERIES AND AT 1500 SERIES
WITHOUT A SECOND NEUTRAL (PARK)
MT 643R, MT(B) 644, MT 647; HT 740, HT 747
; MT 640, MT(B) 643,
(cont’d)
3
2
1
Occasionally , the road, load, or traf fic conditions will mak e it desirable to
restrict the automatic shifting to a lower range. (When conditions
improve, return the selector to the normal
positions also provide greater engine braking for going down grades (the
lower the range, the greater the braking effect).
Use this range when pulling through mud and snow or dri ving up or down
steep grades. This range provides the vehicle with maximum driving
power and maximum engine braking power.
(Drive) position.) These
10
RANGE SELECTION — MT 650; MT(B) 653DR
WARNING: If you leave the vehicle and the engine is running, the
vehicle can move suddenly and you or others could be injured. If you
must leave the engine running, do not leave the vehicle until you:
• Put the transmission in N (Neutral)...and
• Apply the parking brake and emergency brakes and mak e sure the y are
properly engaged...and
• Chock the wheels and take any other steps necessary to keep the
vehicle from moving.
R
D
R
N
2–5
D
Use this to back the vehicle. Completely stop the vehicle before shifting
from a forward range to
range. The reverse w arning signal is acti v ated when the shift selector is in
this position. Reverse has only one range.
WARNING: If you let the vehicle coast in N (Neutral), there is no
engine braking and you could lose control. Coasting can also cause
severe transmission damage. To help avoid injury and property damage,
do not allow the vehicle to coast in N (Neutral).
Use this position when you start the engine. If the engine starts in any
other position, the neutral start switch is malfunctioning. Neutral position
is also used during stationary operation of the power takeoff (if your
vehicle is equipped with a PTO).
The transmission will initially attain 2nd range and, as vehicle speed
increases, the transmission will upshift to 3rd range, 4th range, and
5th range automatically. As the vehicle slows down, the transmission will
downshift to the correct range automatically.
WARNING: If you just downshift or just use service brakes when going
downhill, you can lose control and cause injury and property damage. To
help avoid loss of control, use a combination of downshifting, braking,
and other retarding devices. Downshifting to a lower transmission range
increases engine braking and helps you to maintain control. The
transmission has a feature to prevent automatic upshifting abo ve the
lower range selected. However, during downhill operation, if engine
governed speed is exceeded in the lower range, the transmission may
upshift to the next higher range. This will reduce braking and could
cause a loss of control. Apply the vehicle brakes or other retarding
device to prev ent e xceeding engine governed speed in the lower range
selected.
(Reverse) or from R (Reverse) to a forward
2–4
Occasionally , the road, load, or traf fic conditions will mak e it desirable to
restrict the automatic shifting to a lower range. (When conditions
improve, return the selector to the normal
11
(Drive) position.)
RANGE SELECTION — MT 650; MT(B) 653DR
2
Use this position for vehicle speed control up or down steep grades or for
other undesirable driving conditions.
2–3
1
This is the creeper range — select this for off-highway operation. Use
the creeper for pulling through mud or snow. This range provides the
greatest tractive advantage. It is not recommended that full-power 1–2 or
2–1 shifts be made.
(cont’d)
12
RANGE SELECTION — HT 750CR, HT 754CR, MT(B) 654CR
WARNING: If you leave the vehicle and the engine is running, the
vehicle can move suddenly and you or others could be injured. If you
must leave the engine running, do not leave the vehicle until you:
• Put the transmission in N (Neutral)...and
• Apply the parking brake and emergency brakes and mak e sure the y are
properly engaged...and
• Chock the wheels and take any other steps necessary to keep the
vehicle from moving.
R
R
N
D
Use this to back the vehicle. Completely stop the vehicle before shifting
from a forward range to
range. The reverse w arning signal is acti v ated when the shift selector is in
this position. Reverse operation provides the greatest tractive advantage.
Reverse has only one range.
WARNING: If you let the vehicle coast in N (Neutral), there is no
engine braking and you could lose control. Coasting can also cause
severe transmission damage. To help avoid injury and property damage,
do not allow the vehicle to coast in N (Neutral).
Use this position when you start the engine. If the engine starts in any
other position, the neutral start switch is malfunctioning. Neutral position
is also used during stationary operation of the power takeoff (if your
vehicle is equipped with a PTO).
The transmission will initially attain 1st range and, as vehicle speed
increases, the transmission will upshift to 2nd range, 3rd range, 4th range,
and 5th range automatically . As the vehicle slows down, the transmission
will downshift to the correct range automatically.
WARNING: If you just downshift or just use service brakes when going
downhill, you can lose control and cause injury and property damage. To
help avoid loss of control, use a combination of downshifting, braking,
and other retarding devices. Downshifting to a lower transmission range
increases engine braking and helps you to maintain control. The
transmission has a feature to prevent automatic upshifting abo ve the
lower range selected. However, during downhill operation, if engine
governed speed is exceeded in the lower range, the transmission may
upshift to the next higher range. This will reduce braking and could
cause a loss of control. Apply the vehicle brakes or other retarding
device to prev ent e xceeding engine governed speed in the lower range
selected.
(Reverse) or from R (Reverse) to a forward
13
RANGE SELECTION — HT 750CR, HT 754CR, MT(B) 654CR
(cont’d)
4
3
2
1
Occasionally , the road, load, or traf fic conditions will mak e it desirable to
restrict the automatic shifting to a lower range. (When conditions
improve, return the selector to the normal
positions also provide a greater engine braking for going down grades
(the lower the range, the greater the braking effect).
Use this range when pulling through mud and snow or dri ving up or down
steep grades. This range provides the vehicle with maximum driving
power and maximum engine braking power.
D
(Drive) position.) The
14
RANGE SELECTION — HT 750DR, HT 750DR DB
WARNING: If you leave the vehicle and the engine is running, the
vehicle can move suddenly and you or others could be injured. If you
must leave the engine running, do not leave the vehicle until you:
• Put the transmission in N (Neutral)...and
• Apply the parking brake and emergency brakes and make sure they
are properly engaged...and
• Chock the wheels and take any other steps necessary to keep the
vehicle from moving.
R
N
2–5
Use this to back the vehicle. Completely stop the vehicle before shifting
from a forward range to
range. The reverse w arning signal is acti v ated when the shift selector is in
this position. Reverse operation provides the greatest tractive advantage.
Reverse has only one range.
WARNING: If you let the vehicle coast in N (Neutral), there is no
engine braking and you could lose control. Coasting can also cause
severe transmission damage. To help avoid injury and property damage,
do not allow the vehicle to coast in N (Neutral).
Use this position when you start the engine. If the engine starts in any
other position, the neutral start switch is malfunctioning. Neutral position
is also used during stationary operation of the power takeoff (if your
vehicle is equipped with a PTO).
The transmission will initially attain 2nd range and, as vehicle speed
increases, the transmission will upshift to 3rd range, 4th range, and
5th range automatically. As the vehicle slows down, the transmission will
downshift to the correct range automatically.
WARNING: If you just downshift or just use service brakes when going
downhill, you can lose control and cause injury and property damage. To
help avoid loss of control, use a combination of downshifting, braking,
and other retarding devices. Downshifting to a lower transmission range
increases engine braking and helps you to maintain control. The
transmission has a feature to prevent automatic upshifting abo ve the
lower range selected. However, during downhill operation, if engine
governed speed is exceeded in the lower range, the transmission may
upshift to the next higher range. This will reduce braking and could
cause a loss of control. Apply the vehicle brakes or other retarding
device to prev ent e xceeding engine governed speed in the lower range
selected.
R
(Reverse) or from R (Reverse) to a forward
2–4
2–3
Occasionally , the road, load, or traf fic conditions will mak e it desirable to
restrict the automatic shifting to a lower range. (When conditions
improve, return the selector to the normal
positions also provide a greater engine braking for going down grades
(the lower the range, the greater the braking affect).
15
D
(Drive) position.) The
RANGE SELECTION — HT 750DR, HT 750DR DB (cont’d)
2
1
Use this position for vehicle speed control up or down steep grades or for
other undesirable road conditions.
This is the creeper range — select this for off-highway operation. Use the
creeper for pulling through mud or snow. This range provides the greatest
tractive advantage. It is not recommended that 1–2 or 2–1 shifts be made
while the vehicle is moving.
16
DRIVING TIPS
THROTTLE CONTROL
The position of the throttle influences the automatic shifting. At wide open throttle, the
transmission will upshift automatically near the governed speed of the engine. At part
throttle, shifts will occur at a lower engine speed. When modulated lockup is
provided, closed-throttle operation delays the release of the lockup clutch to provide
additional engine braking at lower vehicle speeds.
CAUTION: Never shift from N (Neutral) to D (Drive) or
N (Neutral) to R (Reverse) at engine speeds above idle. The vehicle
will lurch forward or rearward and the transmission can be damaged.
DOWNSHIFT INHIBIT FEATURE
The transmission hydraulic system will inhibit a shift into any range at a speed that
will cause engine overspeed. Any lower, forward range may be selected at any time,
but the actual engagement will not occur until road speed is reduced; downshifting is
progressive as road speed decreases. The inhibit effect will cause downshifts to occur
at slightly higher speeds than normal automatic downshifts.
OPERATING IN COLD WEATHER
CAUTION: Disregarding minimum fluid temperature limits can
result in transmission malfunction or reduced transmission life.
Refer to Table 2 on Page 31 for the minimum fluid temperatures at which the
transmission may be safely operated in a forward or reverse range. When ambient
temperature is below the minimum fluid temperature limit and the transmission is
cold, preheat is required. If auxiliary heating equipment is not available, run the
equipment or vehicle with the transmission in neutral for a minimum of 20 minutes
before attempting range operation.
17
USING THE ENGINE FOR DOWNHILL BRAKING TO SLOW
THE VEHICLE OR EQUIPMENT
WARNING: The transmission incorporates a hold feature to
prohibit upshifting above the range selected during normal driving.
For downhill operation, select a lower transmission range.
However, if engine governed speed is exceeded in the held range,
the transmission may upshift to the next higher range and damaging
engine overspeed is a possibility. Use the vehicle brakes or retarder
to prevent exceeding engine governed speed in the held range.
To use the engine as a braking force, select the next lower range. If the vehicle is
exceeding the maximum speed for the lower range, use the service brakes and/or
hydraulic retarder to slow the vehicle so that the lo wer range is obtained.
NOTE: Transmissions that do not hav e a lockup clutch (AT 540,
AT 542, AT 545) provide less engine braking than units which have a
lockup clutch. Downhill speed control for non-lockup units without a
retarder must rely on the service brakes.
Some MT 600 transmissions in vehicles equipped with exhaust brakes may
experience improved braking by extending lockup operation at closed throttle. This
addition requires transmission modification. Contact your Allison Transmission
distributor or dealer for assistance and refer to SIL 1-TR-95.
USING THE HYDRAULIC RETARDER
WARNING: Do not use the retarder during inclement weather or
when road surfaces are slippery. De-energize the retarder at the
master control switch.
CAUTION: Observe the following cautions when dri ving a v ehicle
equipped with an input or output retarder:
• APPLY AND OPERATE THE RETARDER WITH ENGINE A T
CLOSED THRO TTLE ONLY.
• OBSERVE TRANSMISSION AND ENGINE TEMPERATURE
LIMITS AT ALL TIMES. Select the lowest possible
transmission range to increase the cooling system capacity and
total retardation available.
• OBSERVE THE RETARDER “ALERT LIGHT” to ensure that
the vehicle control system is functioning properly.
• DO NOT OPERATE THE INPUT OR OUTPUT RETARDER
SIMUL TANEOUSL Y WITH AN ENGINE EXHAUST BRAKE.
Extreme torque loads can be produced in the range section,
damaging the transmission.
• In the event of OVERHEATING, DECREASE USE OF THE
HYDRAULIC RETARDER; USE THE SERVICE BRAKES.
18
Hydraulic retarders are available on some models of the AT 500, MT 600, and HT 700
Series transmissions. The AT 500 retarder and the MT 643R input retarder are located
between the torque converter and the transmission gearing. The MT 600 output
retarder is installed on the rear of the transmission in place of the output housing. The
HT 700 retarder is installed between the torque converter and the transmission
gearing. The function of the retarder is to provide auxiliary retardation.
The AT 500 Series retarder is available on models without lockup or PTO provision.
The MT 643R retarder is available on models with lockup but without PT O pro vision.
The retarder is an integral part of the transmission which slows the vehicle by
applying a hydraulic braking force. Retardation and cooling are greatest at high input
(engine) speeds. Maintain high input speed by preselecting a lower range. The
external retarder controls (OEM-furnished) consist of a master switch and typical
options shown in Table 1. External retarder controls apply the retarder at the
50 percent or at the 100 percent level. External controls are also required to
automatically turn off the retarder in first range or when the vehicle anti-lock brake
system is activated. External controls also provide a signal to the modulator control.
The signal causes downshifts to occur at a higher speed when the retarder is operating
than would normally occur during closed throttle operation.
Table 1. Typical AT/MT Input Retarder Controls
TypeDescriptionAmount Of Application
ManualManual 3-Position Switch0%, 50%, Or 100%
Automatic12V or 24V Signal When Closed Throttle Is Sensed 50% Or 100%
12V or 24V Signal When Brake Pedal Is Applied50% Or 100%
Combination Manual 2-Position Switch and Closed Throttle
Sensor
Manual 2-Position Switch And Brake Pedal Apply50% From Switch,
Closed Throttle Sensor Plus Brake Apply Sensor50% From Closed Throttle,
50% From One Device,
100% From The Second
Device
100% From Brake Pedal
100% When Brake Applied
The MT 600 Series output retarder is mounted on the rear of the transmission as an
integral part of the transmission and provides your vehicle with an auxiliary
retardation system to slow the vehicle. The unit combines hydraulic and friction clutch
retardation capabilities. In many applications, the retarder is applied in conjunction
with the service brakes.
19
The HT 700 Series retarder, located between the torque con verter and the transmission
gearing, provides hydraulic retardation capabilities to slow the vehicle. Maximum
retarder effect in this series occurs at high input speed. Selecting a lower hold range
position when using this type retarder is recommended for maximum effect.
Depending on the vehicle retarder apply system used, partial retarder application is
available when maximum application is not needed.
AUXILIARY TRANSMISSION
Select the desired auxiliary gear ratio while the vehicle is stopped. Do not shift the
auxiliary transmission while the vehicle is moving.
TWO-SPEED AXLE
The two-speed axle may be shifted from low to high or high to low while the
vehicle is moving without damaging the transmission. However, the axle or vehicle
manufacturer’s recommendations should be followed for shifting the axle. It is
recommended that axle shifts be made with the transmission in the highest range to
prevent a transmission range shift from coinciding with an axle shift.
TOWING OR PUSHING
CAUTION: Failure to disconnect the driveline or remove the axle
shafts before towing or pushing can cause serious transmission
damage.
The engine cannot be started by towing or pushing. Before towing
or pushing a vehicle, disconnect the driveline or lift the drive
wheels off the road. If the vehicle is a motor coach, remove the axle
shafts from the drive wheels. When the axle shafts are removed, be
sure to cover the wheel openings to prevent loss of lubricant and
entry of dust and dirt. An auxiliary air supply will usually be
required to actuate the vehicle brake system.
PARKING BRAKE
On a vehicle with no P (Park) position on the transmission shift selector, always put
the selector in N (Neutral) and apply the parking brake (or emergency brake if the
vehicle is not equipped with a parking brake) to hold the vehicle when it is unattended.
20
DRIVING ON ICE OR SNOW
WARNING: Do not use the retarder during inclement weather or
when road surfaces are slippery. De-energize the retarder at the
master control switch.
The ALLISON A UT OMATIC continuously provides proper balance between required
power and good traction. The dri v er can have better control of his vehicle because of
this smooth, constant flow of power through the dri vetrain. When driving on ice or
snow, any acceleration or deceleration should be made gradually.
ROCKING OUT
CAUTION: DO NOT make neutral-to-range or directional shift
changes when engine rpm is above idle. Failure to return to idle will
subject the transmission to excessive shock loads which could cause
clutch and/or shaft damage. Also, do not allow the transmission to
overheat while rocking out.
If the vehicle is stuck in deep sand, snow, or mud, it may be possible to “rock” it out.
Shift to D (Drive) and apply steady, light throttle (never full throttle). When the
vehicle has rocked forward as far as it will go, apply and hold the vehicle service
brakes. Allow the engine to return to idle; then select R (Reverse). Apply a steady,
light throttle and allow the vehicle to rock in R (Re verse) as far as it will go. Ag ain
apply and hold the service brakes and allow the engine to return to idle. This
procedure may be repeated in D (Drive) and R (Reverse) if each directional shift
continues to move the vehicle a greater distance. Ne ver make neutral-to-range or
directional shift changes when the engine rpm is above idle.
TEMPERATURES
The transmission fluid temperature is indicated in some vehicles by a gauge which
usually indicates oil temperature to the cooler (converter out). In some v ehicles the
only temperature indication is the engine coolant temperature indicator.
Some important transmission temperatures are shown in the following table.
The transmission must never be operated abov e any of the maximum temperatures
shown in the table.
Extended operations at low vehicle speeds with the engine at full throttle or during
extended use of the hydraulic retarder can cause excessiv ely high fluid temperatures in
the transmission. These temperatures may tend to overheat the engine cooling system
as well as cause possible transmission damage.
CAUTION: Never operate the engine for more than 30 seconds at
full throttle with the transmission in range and the output stalled.
Prolonged operation of this type will cause the transmission fluid
temperature to become excessively high and will result in severe
overheat damage to the transmission.
• If excessive temperature is indicated by the engine coolant temperature gauge,
stop the vehicle and determine the cause as soon as safely possible. If the
cooling system appears to be functioning properly, the transmission may be
overheated. Shift to N (Neutral) and accelerate the engine to 1200–1500 rpm.
If the transmission is the cause, this should reduce the engine coolant
temperature to operating level within a short time.
• If excessive temperature is indicated by the transmission fluid temperature
gauge, stop the vehicle as soon as safely possible and shift to N (Neutral).
Accelerate the engine to 1200–1500 rpm and allow the temperature to return
to normal (2 or 3 minutes) before resuming operation.
NOTE: When o verheating occurs during retarder operation, do the
following.
• For output retarders, reduce retarder usage.
• For input retarders, reduce retarder usage and increase the retarder’s
cooling ability . F or AT 500(R) or MT 643R input retarders, overheating
can be reduced by using 50 percent apply instead of 100 percent.
• If the transmission overheats during normal operation, check the fluid level in
the transmission. (Refer to the fluid check procedure found on Page 27 in the
Care and Maintenance section of this handbook.)
• If high temperature in either the engine or transmission persists, stop the
engine and have the overheating condition investigated by maintenance
personnel.
22
POWER TAKEOFF
OPERATION
ENGINE-DRIVEN PTO
Some models provide PTO mountings on the top and side of the torque con verter
housing. The type of PTO installed will determine the operating procedures.
If the PTO driven gear is in constant mesh with the dri ve gear in the con verter housing,
and a friction clutch is used to connect the PTO load, the PTO can be engaged or
disengaged at any time (except at engine speeds that exceed dri ve speed limits
imposed on the driven equipment). If the PTO is engaged by either a sliding gear or
dog clutch, the vehicle engine must be stopped to engage or disengage the PTO. Do
not exceed the drive speed limits of the driven equipment.
CONVERTER-DRIVEN PTO
A power takeoff may be mounted onto the mounting pad on the side of the
transmission. The PTO drive gear is turbine driven and thus provides infinitely
variable speeds. The po wer takeoff can be operated when the vehicle is either moving
or stopped. However, on some applications the PTO can be operated only when the
transmission is in neutral.
NOTE: Some MT 600-equipped vehicles using a PTO may benefit from
the application of the lockup clutch while in Neutral. This requires
transmission modification. Contact your Allison Transmission distrib utor
or dealer for assistance and refer to SIL 10-TR-81.
CAUTION: Always allow the engine to return to idle speed before
shifting to a forward or reverse range after operating the PTO with
the transmission in neutral. Failure to return to idle will subject the
transmission to excessive shock loads which could cause clutch
and/or shaft damage.
To operate the power takeof f, follow these instructions:
• Stop the vehicle, set the brakes, and idle the engine.
• Place the shift selector in a drive range.
23
CAUTION: Never engage the PTO by clashing the gear teeth. This
may damage the PTO unit and the PTO drive gear teeth. Stop
clashing by releasing the vehicle brakes and allowing the vehicle to
move slightly or by moving the shift selector from a drive range to
N (Neutral) and back to a drive range.
• Engage the PTO.
Typical PTO Drive Gear And Mounting Pad
PTO DRIVE GEAR
PTO MOUNTING PAD
E00874.01
CAUTION: Do not exceed the speed limits imposed on the driven
equipment during operation of the PTO.
• If the power takeoff will be operated while the vehicle is stopped, set the
parking brake, shift the transmission to N (Neutral), and depress the
accelerator as required. Disengage the PTO after returning the engine speed to
idle and stopping the PTO-driven equipment.
• If the power takeoff will be operated while the vehicle is moving, simply
select the desired range and depress the accelerator as required. However, the
speed of the power takeoff during this type of operation will be af fected by the
ranges selected and the speed of the vehicle.
• To disengage the power takeoff, stop the vehicle, idle the engine, and set the
brake. Place the shift selector in a drive range, stop the PTO-driven
equipment, and disengage the power takeoff. Return the transmission shift
selector to N (Neutral).
24
CARE AND
MAINTENANCE
PERIODIC INSPECTIONS
The ALLISON AUTOMATIC requires minimum maintenance. Careful attention to
the fluid level, selector linkage, and throttle (modulator) linkage is most important.
For easier inspection, the transmission should be kept clean. Report any abnormal
condition to your maintenance personnel.
Inspect the transmission for the following.
• loose bolts (transmission and mounting components)
• transmission fluid leaks*
• shift linkage freely positioned by transmission detent
• for mechanical modulator valve actuators:
— full (and ease of) movement of mechanical modulator linkage
— vacuum or air line and modulator for leaks
• for electrical modulator valve actuators: proper connections, wire routing and
operation
• damaged or loose hydraulic lines
• damaged or loose electrical harnesses
• worn or frayed electrical connections
• driveline U-joints and slip fittings
• speedometer cable and fittings
• PTO linkage and driveline
Inspect the transmission fluid for the following.
• Check transmission and dropbox fluid levels regularly. Once consistent daily
hot level checks have been established and daily inspection shows no sign of
transmission leakage, less frequent checks could be made.
• Check the engine cooling system occasionally for evidence of transmission
fluid, which would indicate a faulty cooler.
Minor problems can be kept from becoming major problems if you notify
maintenance personnel when any of these conditions occur:
• Overheating
• Shifting feels odd
• Transmission leaks fluid
• Unusual transmission-related sounds (changes in sound level caused by
normal engine thermostatic fan cycling while climbing a long grade with a
heavy load have been mistaken for unusual transmission-related sounds).
NOTE: Some AT, MT, or HT-equipped vehicles running with natural
gas powered engines may experience a surging condition that IS NOT a
transmission problem. Engine surging or engine cycling may occur when
the transmission is being operated in a hold position with throttle applied
and the engine speed above full load engine governed speed. Surging
may also occur at closed and part throttle. This condition is an engine
characteristic and NOT a transmission concern.
IMPORTANCE OF PROPER FLUID LEVEL
Because the transmission fluid cools, lubricates, and transmits hydraulic power , it is
important that the proper fluid level be maintained at all times. If the fluid level is too
low , the con v erter and clutches will not receiv e an adequate supply of fluid. If the lev el
is too high, the fluid will aerate, the transmission will overheat, and fluid may be
expelled through the breather or dipstick tube.
WARNING:Take the following precautions so that unexpected,
possible sudden vehicle movement is avoided. Whenever it becomes
necessary to leave the vehicle, even momentarily, while the engine is
running, place the transmission shift selector in N (Neutral) or P (Park),
set the parking brake and/or emergency brakes and chock the wheels.
CAUTION: Dirt and foreign matter must not be permitted to enter
the fluid system. It can cause valves to stick, cause undue wear of
transmission parts, or clog passages.
NOTE:
• Always check the transmission fluid level a minimum of two times.
Consistency is important in maintaining accuracy. If inconsistent
readings persist, check the transmission breather and the vent hole in the
dipstick fill tube to ensure they are clean and free of debris. The vent
hole is located on the underside of the fill tube just below the seal of the
dipstick cap.
• Transmissions equipped with a transfer gear housing (dropbox) contain
two separate hydraulic systems: the transmission system and the
dropbox system. Each system uses different transmission fluid and must
be checked independently.
COLD RUN
BAND
HOT OVERFILL
CHECK IN NEUTRAL AT
IDLE - USE DEXRON
®
FLUID
RECOMMENDED DIPSTICK MARKINGS
HOT RUN
REF
FILL
OR
COLD
RUN
BAND
BAND
CHECK IN NEUTRAL AT
IDLE - USE DEXRON
®
FLUID
ALTERNATE DIPSTICK MARKINGS
Typical Dipstick Markings
27
V01961.01
Check the fluid level by the following procedures and record an y abnormal fluid le vel,
milky appearance, or any trace of coolant in the fluid on your maintenance records.
Cold Check
NOTE: The only purpose of the Cold Check is to determine if the
transmission has enough fluid to be safely operated until a Hot Check
can be made.
• Park the vehicle on a level surface, set the parking brake and/or emergency
brakes, and chock the vehicle wheels.
• Run the engine at 1000–1500 rpm for 1 minute to purge air from the system.
Return engine to idle, then shift to D (Drive) and then to R (Rev erse) to fill the
hydraulic circuits with fluid. Then shift to N (Neutral) or P (Park) and allow
the engine to idle (500–800 rpm). A cold check should be made when the
sump fluid temperature is 60–120˚F (16–49˚C). This temperature typically
occurs within the first ten minutes of operation during initial start-up.
CAUTION: The fluid level rises as sump temperature increases.
DO NOT fill above the COLD RUN band if the transmission fluid
is below normal operating temperature.
NOTE: To ensure an accurate cold check, operate the transmission
until the sump fluid temperature is 60–120°F (16–49°C). This
temperature is usually reached within the first ten minutes of operation
from initial start-up.
• Clean around the end of the fill tube before removing the dipstick. Wipe the
dipstick clean and check the fluid level. If the fluid on the dipstick is within
the COLD RUN or REF FILL band, the level is satisfactory for operating the
transmission until the fluid is hot enough to perform a HOT R UN check. If the
fluid level is not within the COLD R UN or REF FILL band, add or drain fluid
as necessary to bring the level to the middle of the band.
• Perform a hot check at the first opportunity.
28
Hot Check
NOTE: The fluid level rises as the temperature increases. To ensure an
accurate check, operate the transmission until the sump fluid
temperature is 160–200°F (71–93°C); converter-out temperature is
180–220°F (82–104°C). If a transmission temperature gauge is not
present, check fluid level when the engine water temperature gauge has
stabilized and the transmission has been operated under load for at least
one hour.
• Shift to D (Drive) and then to R (Rev erse) to fill the hydraulic circuits with
fluid.
• Park the vehicle on a level surf ace and shift to N (Neutral) or P (Park). Set the
parking brake and/or emergency brakes and chock the vehicle wheels. Allow
the engine to idle (500–800 rpm).
• After wiping the dipstick clean, check the fluid level. The safe operating range
is anywhere between the FULL and ADD lines, within the HOT RUN band,
or below the HOT OVERFULL mark and above the COLD RUN band.
• If the fluid level is outside of these parameters, raise or lower the fluid le v el to
bring it within the correct markings on the dipstick. Approximately one quart
(one liter) of fluid is required to raise the level from the bottom to the top of
the band.
DROPBOX FLUID CHECK PROCEDURE
• Bring the dropbox to operating temperature.
• Park the vehicle on level ground, set the parking brake, and turn off the
engine.
• If a level indicator (fill tube) is used, remove the fill tube plug and check the
fluid. Full capacity is indicated when the fluid is at the top of the fill tube.
Maintain a full capacity by adding the required amount of fluid.
• If a dipstick is used, wipe the dipstick clean. Insert the dipstick into the filler
tube, remove the dipstick and check the level. The safe level is any level
between the Full and Add marks on the dipstick. If the fluid level is on or
below the Add mark, add fluid as required.
29
KEEPING FLUID CLEAN
CAUTION: Do not use containers or fillers for transmission fluid
that have been used to handle any antifreeze or engine coolant
solution. Antifreeze and coolant solutions contain ethylene glycol
which, if introduced into the transmission, can cause the clutch
plates to fail.
It is absolutely necessary that the fluid put into the transmission be clean. Fluid must
be handled in clean containers, fillers, etc., to prevent foreign material from entering
the transmission. Lay dipstick in a clean place while filling the transmission.
RECOMMENDED AUTOMATIC TRANSMISSION FLUID AND
VISCOSITY GRADE
Hydraulic fluids (oils) used in the transmission are important influences on
transmission performance, reliability, and durability.
• Transmission fluid types recommended for use in the AT, MT, and HT Series
transmissions are TranSynd™, DEXRON®-III, and C-4.
• TranSynd™ is a fully synthetic automatic transmission fluid that meets new
Allison specifications for Severe Duty and Extended Drain Interval. Please
note that the tables showing fluid and filter change intervals are for
TranSynd™, Non-TranSynd™, and mixed transmission fluids.
• Some DEXRON®-III fluids are also qualified as Type C-4 fluids. To ensure the
fluid is qualified for use in Allison transmissions, check for a DEXR ON®-III or
C-4 fluid license, or approval numbers on the container , or consult the lubricant
manufacturer. Consult your Allison Transmission dealer or distributor before
using other fluid types; fluid types such as Type F, and universal farm fluids
may or may not be properly qualified for use in your Allison transmission.
CAUTION: Disregarding minimum fluid temperature limits can
result in transmission malfunction or reduced transmission life.
• When choosing the optimum viscosity grade of fluid to use, duty cycle,
preheat capabilities, and/or geographical location must be taken into
consideration. Table 2 lists the minimum fluid temperatures at which the
transmission may be safely operated in a forward or reverse range. Operation
30
at ambient temperatures lower than those shown will require preheating with
auxiliary heating equipment or by running the vehicle with the transmission in
N (Neutral) for a minimum of 20 minutes before attempting range operation.
Table 2. Operating Temperature Requirements for Transmission Fluid
Fluid and filter change frequencies are determined as follows.
• Table 3 is a general guide. The fluid must be changed whenever there is
evidence of dirt or high temperature indicated by discoloration or strong odor .
More frequent changes may be required when operations are subject to high
levels of contamination or overheating.
• Fluid change intervals can be optimized by monitoring fluid oxidation
according to the tests and limits in the Fluid Contamination section of this
manual.
• Allison requires an initial filter change as follows:
— ATAuxiliary Filter5000 miles (8000 km) or 200 hours
— MTAuxiliary Filter5000 miles (8000 km) or 200 hours
— HTMain External Filter5000 miles (8000 km) or 200 hours
Schedule 3. Fluid and Filter Change Intervals With a Mixture* of TranSynd™ and Non-TranSynd™ Fluids
25,000 Miles
(40 200 km)
12 Months
1000 Hours
*Mixture is defined as the quantity of fluid remaining in the transmission after a standard fluid change combined with the quantity of TranSynd™ that is
required to fill the transmission to the proper level. A mixture of TranSynd™ or TES 295 equivalent vs. non-TranSynd™ other than as defined in this
paragraph does not meet the requirements that permit the eligibility for the recommendations given in Schedule 3.
** When an Allison recommended high-ef ficienc y filter is used, the change interval is until the Change Filter light indicates the filter is contaminated or until it
has been in use for 3 years, whichever occurs first. No mileage restrictions apply.
High-efficiency filters are only approved for use with AT/MT/HT Series.
NOTE: Change fluid/filters after recommended mileage, months, or hours have elapsed, whichever occurs first.
Severe Vocation: All Retarders, On/Off Highway, Refuse, Transit, and Intercity Coach with duty cycle greater than one (1) stop per mile.
General V ocation: Intercity Coach with duty cycle less than or equal to one (1) stop per mile and all other vocations.
Schedule 3. Modified Fluid and Filter Change Intervals With a Mixture* of TranSynd™ and Non-TranSynd™ Fluids
25,000 Miles
(40 200 km)
12 Months
1000 Hours
*Mixture is defined as the quantity of fluid remaining in the transmission after a standard fluid change combined with the quantity of TranSynd™ that is
required to fill the transmission to the proper level. A mixture of TranSynd™ or TES 295 equivalent vs. non-TranSynd™ other than as defined in this
paragraph does not meet the requirements that permit the eligibility for the recommendations given in Schedule 3.
** When an Allison recommended high-ef ficienc y filter is used, the change interval is until the Change Filter light indicates the filter is contaminated or until it
has been in use for 3 years, whichever occurs first. No mileage restrictions apply.
High-efficiency filters are only approved for use with AT/MT/HT Series.
NOTE: Change fluid/filters after recommended mileage, months, or hours have elapsed, whichever occurs first.
Severe Vocation: All Retarders, On/Off Highway, Refuse, Transit, and Intercity Coach with duty cycle greater than one (1) stop per mile.
General V ocation: Intercity Coach with duty cycle less than or equal to one (1) stop per mile and all other vocations.
Schedule 3. Modified Fluid and Filter Change Intervals With a Mixture* of TranSynd™ and Non-TranSynd™ Fluids
50,000 Miles
(80 400 km)
12 Months
1200 Hours
*Mixture is defined as the quantity of fluid remaining in the transmission after a standard fluid change combined with the quantity of TranSynd™ that is
required to fill the transmission to the proper level. A mixture of TranSynd™ or TES 295 equivalent vs. non-TranSynd™ other than as defined in this
paragraph does not meet the requirements that permit the eligibility for the recommendations given in Schedule 3.
**When an Allison recommended high-efficienc y filter is used, the change interval is until the Change Filter light indicates the filter is contaminated or until it
has been in use for 3 years, whichever occurs first. No mileage restrictions apply.
High-efficiency filters are only approved for use with AT/MT/HT Series.
NOTE: Change fluid/filters after recommended mileage, months, or hours have elapsed, whichever occurs first.
Severe Vocation: All Retarders, On/Off Highway, Refuse, Transit, and Intercity Coach with duty cycle greater than one (1) stop per mile.
General V ocation: Intercity Coach with duty cycle less than or equal to one (1) stop per mile and all other vocations.
At each fluid change, examine the fluid which is drained for evidence of dirt or engine
coolant (water). A normal amount of condensation will emulsify in the fluid during
operation of the transmission. However, if there is evidence of coolant, check the
cooler (heat exchanger) for leakage between the cooler and fluid areas. Fluid in the
coolant side of the cooler (heat exchanger) is another sign of leakage. This, however,
may indicate leakage from the engine oil system.
Metal Particles
CAUTION: Whenever excessive metal contamination has
occurred, replacement of the cooler and replacement of all bearings
within the transmission is recommended.
Metal particles in the fluid (except for the minute particles normally trapped in the
filter) indicate damage has occurred in the transmission. When these particles are
found in the sump or on the magnetic plate in the bottom of the pan (if present), the
transmission must be disassembled and closely inspected to find the source. Metal
contamination requires complete disassembly of the transmission and cleaning of all
internal and external circuits, cooler, and all other areas where the particles could
lodge. (Refer to Auxiliary Filter.)
Coolant Leakage
If engine coolant leaks into the transmission hydraulic system, take immediate action
to prevent malfunction and possible serious damage. Completely disassemble, inspect,
and clean the transmission. Remove all traces of the coolant and varnish deposits
resulting from coolant contamination. Replace friction clutch plates contaminated
with ethylene glycol.
Fluid Analysis
Transmission protection and fluid change intervals can be optimized by transmission
fluid analysis. Consult your local telephone directory for fluid analysis firms. Use one
fluid analysis firm as results from various firms cannot be accurately compared. Refer
to the Technicians’ Guide for Automatic Transmission Fluid (GN2055EN) for
additional information.
35
To optimize transmission protection, the following is the minimum series of tests
required to properly monitor the condition of the transmission and transmission
fluid/filter system.
• Wear Metals (ppm): Fe, Cu, Pb, Al
• Additive and Contaminant Metals (ppm): Ba, B, Ca, Mg, P, Si, Na, Zn
• Particle Counts (particles/ml) at >5, >10, >20, >30, and >40 microns
ppm = parts per millioncSt = centiStokesml = milliliter
To optimize fluid change intervals, monitor fluid oxidation per the tests and limits
shown in Table 4. A fluid is considered suitable for use if it meets all limits listed in the
table, regardless of color or odor . If one of the limits is exceeded, ho we ver, the fluid in
the subject transmission should immediately be sampled again to verify the exceeded
limit. If verified, the fluid should be changed regardless of time or mileage.
Table 4. Fluid Oxidation Measurement Limits
ConditionLimit
Viscosity± 25% Change From New Fluid
Total Acid Number (TAN)+ 3.0* Change From New Fluid
* mg of KOH required to neutralize a gram of fluid
36
AUXILIARY FILTER
If a condition occurs that introduces debris into the transmission hydraulic system, a
complete cleanup of the cooler and lines is recommended.
CAUTION: DO NOT install an auxiliary filter in the AT 500R or
MT 643R primary cooler circuit. This reduces retarder effectiveness. An auxiliary filter in the secondary cooler circuit is sufficient.
Repeated cleaning and flushing may not remove all debris. For models with a retarder ,
replace the main cooler. F or models without a retarder, install an auxiliary filter in the
cooler-out line (between the cooler and transmission) if such a filter does not already
exist. This filter has already been included in many recently b uilt v ehicles. This
recommendation applies whether the transmission is overhauled or replaced by a new
or rebuilt unit.
If any doubt exists about the cleanup of the cooler , replace the cooler.
Consult your nearest Allison Transmission dealer/distributor or the chassis OEM for
detailed filter information and availability.
37
CUSTOMER SERVICE
OWNER ASSISTANCE
The satisfaction and goodwill of the owners of Allison transmissions are of primary
concern to Allison Transmission Division (ATD), its distributors, and their dealers.
As an owner of an Allison transmission, you have service locations throughout the
world that are eager to meet your parts and service needs with:
• Expert service by trained personnel
• Emergency service 24 hours a day in many areas
• Complete parts support
• Sales teams to help determine your transmission requirements
• Product information and literature
Normally, an y situation that arises in connection with the sale, operation, or service of
your transmission will be handled by the distributor or dealer in your area (check the
telephone directory for the Allison Transmission service outlet nearest you).
Refer to the Worldwide Sales and Service Directory (SA2229EN) for the current
listing of Allison Transmission authorized distributor and service dealers. This
directory is available from SGI, Inc.
We recognize, howev er, that despite the best intentions of everyone concerned,
misunderstandings may occur. To further assure your complete satisfaction, we have
developed the following three-step procedure to be followed in the event a problem
has not been handled satisfactorily .
Step One — Discuss the problem with a member of management from the
distributorship or dealership. Frequently, complaints are the result of a breakdown
in communication and can quickly be resolved by a member of management. If you
have already discussed the problem with the Sales or Service Manager , contact the
General Manager. All ATD dealers are associated with an ATD distributor. If the
problem originates with a dealer, explain the matter to a management member of the
distributorship with whom the dealer has his service agreement. The dealer will
provide his ATD distributor’s name, address, and telephone number on request.
38
Step T wo — When it appears the problem cannot be resolved readily at the distrib utor
level without additional assistance, contact the Allison Transmission Regional Office responsible for the local distributor. You will be assisted by a member of the
Regional Service Manager’ s staff, depending on the nature of your problem.
For prompt assistance, please have the follo wing information available.
• Name and location of authorized distributor or dealer
• Type and make of equipment
• Transmission model number, serial number, and assembly number (if
equipped with electronic controls, also provide the ECU assembly number)
• Transmission delivery date and accumulated miles and/or hours of operation
• Nature of problem
• Chronological summary of unit’s history
Step Three — If you contacted a regional office and you are still not satisfied, pr esent
the entire matter to the Home Office by writing to the following addr ess or
calling the phone number below:
The inclusion of all pertinent information will assist the Home Office in expediting the
matter. If an additional review by the Home Office of all the f acts involved indicates
that some further action can be taken, the Regional Office will be advised.
When contacting the Regional or Home Office, please keep in mind that ultimately the
problem will likely be resolved at the distributorship or dealership utilizing their
facilities, equipment, and personnel. Therefore, it is suggested the above steps be
followed in sequence when experiencing a problem.
Your purchase of an Allison Transmission product is greatly appreciated, and it is our
sincere desire to assure complete satisfaction.
39
SERVICE LITERATURE
Additional service literature is available as sho wn in Table 5. This service literature
provides fully illustrated instructions for the operation, maintenance, service,
overhaul, and parts support of your transmission. To ensure that you get maximum
performance and service life from your unit, you may order publications from:
SGI, Inc.
Attn: Allison Literature Fulfillment Desk
8350 Allison A venue
Indianapolis, IN 46268
TOLL FREE: 888-666-5799
INTERNATIONAL: 317-471-4995
Table 5. Service Literature
Publication TypeA TMTHT
Automatic Transmission Fluid
Technician’s Guide
Mechanic’s T ips *MT1321ENMT1357ENMT1958EN
Operator’s Manual *OM1334ENOM1334ENOM1334EN
Parts CatalogPC1235ENPC1316EN
Parts Catalog CD-ROMCD1235ENCD1316ENCD1268EN
Retail Literature CatalogGN2798ENGN2798ENGN2978EN
Service ManualSM1241ENSM1317EN
Technician’s GuideGN1948ENGN2009ENGN2033EN
Worldwide Sales and Service DirectorySA2229ENSA2229ENSA2229EN
* Also Available On The Internet At www.allisontransmission.com
GN2055ENGN2055ENGN2055EN
PC1268EN
PC1551EN
PC1996EN
SM1546EN
SM1995EN
PC1965EN
CD1965EN
SM1270EN
SM2004EN
40
ALLISON TRANSMISSION DISTRIBUTORS
EASTERN REGION
Atlantic Detroit Diesel-Allison, LLC
180 Route 17 South
Lodi, NJ 07644
201-489-5800