Allied Telesis K K AP500 User Manual
AlliedView Cloud™
Internal ATI Draft - Not For Distribution - February 3, 2017
AT-AP500 Wireless Access Point
User Guide
(Firmware Version 1.1)
613-002299 Rev. B
Copyright 2016 Allied Telesis, Inc.
Internal ATI Draft - Not For Distribution - February 3, 2017
All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc.
Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis, Incorporated. Microsoft and Internet Explorer are registered
trademarks of Microsoft, Incorporated. Chrome is a trademark of Google Incorporated. Apple and Safari are registered trademarks of
Apple, Incorporated. All other product names, company names, logos or other designations mentioned herein are trademarks or
registered trademarks of their respective owners.
Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior
written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for
any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related
to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the
possibility of such damages.
Contents
Internal ATI Draft - Not For Distribution - February 3, 2017
Preface ............................................................................................................................................................15
Safety Symbols Used in this Document ...........................................................................................................16
Contacting Allied Telesis..................................................................................................................................17
Chapter 1: Introduction to AlliedView Cloud ..............................................................................................19
What is AlliedView Cloud?................................................................................................................................20
Architecture ......................................................................................................................................................21
AT-AP500 Access Point...... ... ... ... .... ... ... ....................................... ... ... .... ... ......................................................23
Structure of Your Wireless Network Information ..............................................................................................24
Location Entries ............................ ....................................... ... ... ... .... .........................................................24
Wireless Network Folder..... ... .... ... ... ... .... ... ....................................... ... ... ... ... .... .........................................25
Wireless Network Entries........... ... ... ... .... ... ... ... ..........................................................................................25
Access Points Folder .................................................................................................................................25
Building Entries................ ... ... .... ... ... ... ....................................... ... .... ... ... ...................................................25
Floor Entries.. ...................................... .... ... ... ... ....................................... ... ... .... ... ......................................26
Access Point Entries..................................................................................................................................26
Wireless Network and Access Point Parameters .............................................................................................27
Location Entry Parameters.........................................................................................................................27
Wireless Network Entry Parameters..........................................................................................................28
Building Entry Parameters .........................................................................................................................30
Floor Entry Parameters.... ... ... .... ... ... ....................................... ... ... .... ... ......................................................30
Access Point Entry Parameters .................................................................................................................30
Wireless Network Examples.......................... ... ... ... ....................................... ... ... .... ... ......................................32
Building Your Account..... .... ... ... ... .... ... ... ... ....................................... ... .... ... ... ...................................................39
Account Windows.............................................................................................................................................41
Home..........................................................................................................................................................41
Configuration..............................................................................................................................................42
Monitoring ..................................................................................................................................................43
Inventory ....................................................................................................................................................43
Account......................................................................................................................................................44
User Accounts..... ... ... ... ... .... ...................................... .... ... ... ... ....................................... ...................................46
Licenses and Tokens........................................................................................................................................47
Starting or Ending Management Sessions .......................................................................................................48
Starting a Management Session................................................................................................................48
Ending a Management Session.................................................... .... ... ... ... ................................................49
Firmware Version Number................................................................................................................................50
Chapter 2: Opening a New AlliedView Cloud Account ..............................................................................51
Introduction to Opening an AlliedView Cloud Account .....................................................................................52
Opening a 24/7 Support Account .............. .... ... ... ....................................... ... ... ... .... .........................................53
Opening an AlliedView Cloud Account.............................................................................................................57
Activating Your AlliedView Cloud Account .......................................................................................................61
Running the Get Started Utility.........................................................................................................................63
Where to Go Next...............................................................................................................
....
Chapter 3: Locations
Introduction to Locations ..................................................................................................................................74
Viewing Locations.............................................................................................................................................75
.................................................................................................................................73
..............................72
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Internal ATI Draft - Not For Distribution - February 3, 2017
Adding Locations ....................................... ... ....................................... ... ... .... ... ............................................... 78
Copying Locations ........................................................................................................................................... 82
Editing a Location’s Name or Address............................................................................................................. 85
Deleting Locations ........................................................................................................................................... 86
Chapter 4: Location Parameters .................................................................................................................. 87
Introduction to Location Parameters................................................................................................................ 88
Turning Access Point Radios On or Off........................................................................................................... 89
Configuring Basic Radio Settings .................................................................................................................... 91
Configuring the Maximum Number of Wireless Clients.................................. ... ... ... ......................................... 94
Setting the Local Password for Access Points................................................................................................. 96
Configuring WMM QoS.................................................................................................................................... 98
Chapter 5: Buildings and Floors ................................................................................................................ 101
Introduction to Buildings and Floors............................................................................................................... 102
Viewing the Buildings of a Location ............................................................................................................... 103
Adding Buildings to Locations................. ... ... ... .... ... ... ....................................... ... ... ... .... ................................ 104
Changing Building Names ............................................................................................................................. 107
Deleting Buildings .......................................................................................................................................... 108
Viewing the Floors of Buildings...................................................................................................................... 109
Adding Floors to Buildings...................................... ....................................... ... ... ... ... .................................... 110
Editing Floors................................................................................................................................................. 113
Deleting Floors............................................................................................................................................... 115
Chapter 6: Access Point Inventory ........................................................................................................... 117
Viewing the Access Point Inventory............................................................................................................... 118
Introduction to Adding Access Points ............................................................................................................ 120
Adding Access Points with the Configuration Tab ......................................................................................... 121
Adding Access Points with the Inventory Tab................................................................................................ 125
Adding Access Points with a CSV File.......... ... .............................................................................................. 127
Moving Access Points to New Locations ....................................................................................................... 130
Changing Access Points to Unassigned........................................................................................................ 132
Moving Unassigned Access Points to Locations ........................................................................................... 133
Setting the Local Password for Unassigned Access Points........................................................................... 134
Deleting Access Points from Inventory .......................................................................................................... 136
Chapter 7: Access Point Parameters ........................................................................................................ 137
Introduction to Access Point Parameters....................................................................................................... 138
Configuring the Syslog Client......................................................................................................................... 139
Setting Radio Channels ................................... ....................................... ... .... ... ... .......................................... 141
Configuring Radio Transmission Power......................................................................................................... 142
Rebooting Access Points............................................................................................................................... 144
Restoring the Default Settings on Access Points.... ... ... ... .... ... ....................................... ... ... ... .... ................... 145
Chapter 8: Wireless Networks ................................................................................................................... 147
Viewing Wireless Networks......................................................................................................
tworks.................. .... ... ... ....................................... ... ... .... ... ............................................. 150
Adding Wireless
Ne
...................... 148
Editing Wireless Network Names and Authentications .................................................................................. 155
Editing SSID Broadcasts and Wireless Clients Separation............................................................................ 160
Editing VLAN IDs ........................................................................................................................................... 162
Specifying the 2.4GHz or 5GHz Radios of Wireless Networks...................................................................... 163
Enabling or Disabling Band Steering ............................................................................................................. 164
Enabling or Disabling Wireless Networks ...................................................................................................... 165
Deleting Wireless Networks........................................................................................................................... 166
Chapter 9: Wireless Networks with Captive Portals ................................................................................ 167
Introduction to Captive Portals......... ... .... ... ... ... .... ...................................... .... ... ... ... ....................................... 168
Viewing Captive Portals................................................................................................................................. 170
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Captive Portals with Basic Splash Windows ..................................................................................................172
Introduction to Captive Portals with Basic Splash Windows ....................................................................172
Adding Captive Portals with Basic Splash Windows............................ ...................................... .... ... ... ....173
Adjusting Artwork in the Image Upload Window......................................................................................180
Captive Portals with Advanced Splash Windows ...........................................................................................183
Introduction to Captive Portal Profiles with Advanced Splash Windows..................................................183
Guidelines to Modifying the Advanced Splash Windows.........................................................................185
Adding a Captive Portal with Advanced Splash Windows ...................... ... ... .... ... ... ... ....... ... ... ... .... ... ... ... .186
Uploading Advanced Splash Windows to a Captive Portal......................................................................188
Editing Captive Portals...................................................................................................................................191
Adding Captive Portals to Wireless Networks ................................................................................................193
Removing Captive Portals from Wireless Networks.......................................................................................195
Deleting Captive Portals from Your Account ..................................................................................................197
Chapter 10: Wireless Network Hotspots ...................................................................................................199
Introduction to Network Hotspots ...................................................................................................................200
Adding Free-Access Network Hotspots..........................................................................................................201
Adding a New Captive Portal..................... ... ... ... ....................................... ... .... ... ... .................................203
Copying a Captive Portal .........................................................................................................................206
Assigning an Existing Captive Portal .......................................................................................................209
Editing Network Hotspots ...............................................................................................................................210
Deleting Wireless Network Hotspots ..............................................................................................................211
Chapter 11: Radio Schedules ....................................... ... ... .... ... ... ... .... ... ... ... ... .... ...... ... .... ... ... .. ..................213
Introduction to Radio On/Off Schedules.........................................................................................................214
Viewing Radio Schedules...............................................................................................................................215
Adding Radio Schedules........... .....................................................................................................................217
Adding Radio Schedules to Locations............................................................................................................220
Removing Radio Schedules from Locations...................................................................................................223
Editing Radio Schedules ................................................................................................................................224
Deleting Radio Schedules ..............................................................................................................................226
Chapter 12: RADIUS Server Profiles ..........................................................................................................227
Introduction to RADIUS Server Profiles............ ..............................................................................................228
Viewing RADIUS Server Profiles....................................................................................................................229
Adding RADIUS Server Profiles .....................................................................................................................231
Adding RADIUS Server Profiles to Locations.................................................................................................235
Removing RADIUS Server Profiles from Locations........................................................................................237
Editing RADIUS Server Profiles .....................................................................................................................238
Deleting RADIUS Server Profiles. .... ...................................... .... ... ... ....................................... ... ....................240
Chapter 13: Usage Plans .................... ... ....................................... ... .... ... ... .................................................241
Introduction to Usage Plans ............. ... ... ... .....................................................................................................242
Viewing Usage Plans......................................................................................................................................243
Adding Usage Plans...................................... ... ....................................... ... ... ... ..............................................245
Editing Usage Plans............................................................................................................
ans to Network Components .......... .... ... ... ... .... ... ... ... .... ... ...... ... .... ... ... ... .... ... ... ... ... .... .. ........249
Adding Usage
Pl
...........................248
Deleting Usage Plans.....................................................................................................................................250
Chapter 14: Status and Statistics Windows ..............................................................................................251
Introduction to the Monitoring Tab Windows.... ..............................................................................................252
Summary Windows................. ... ... .... ... ... ... .... ...................................... .... ... ... ... ..............................................255
All Summary Window...............................................................................................................................255
Location Summary Window ....................... ... ... ... .... ... ... ... ....................................... ... .... ... ... ....................255
Health Summary Window........................... ... ... ... .... ... ... ....................................... ... ... .... ..........................256
Usage Summary Window.............................. ... ... .... ...................................... .... ... ... ... ..............................257
Security Summary Window......................................................................................................................258
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Wireless Network Summary Window ............ ... ... ... ... .............................................................................. 259
Access Point Summary Window.............................................................................................................. 260
AP Details Windows....................................................................................................................................... 262
Active Alarms Windows ................................... .... ...................................... .... ... ... ... ....................................... 264
Cleared Alarms Windows............................................................................................................................... 268
Event Log Windows ....................................................................................................................................... 271
Hotspot Users Windows................................................................................................................................. 273
Details Window .............................................................................................................................................. 275
Command Log Window.................................................................................................................................. 277
Chapter 15: Licenses and Tokens ............................ ... .... ... ... ... .... ... ... ... .... ... ... ...... .... ... ... ... .... ... ................ 279
Introduction to Licenses and Tokens ............................................................................................................. 280
Viewing Licenses and Tokens ....................................................................................................................... 281
Adding New Licenses ...................................... .... ...................................... .... ... ... ... ....................................... 283
Chapter 16: Firmware Updates of Access Points .................................................................................... 285
Introduction to Access Point Firmware Maintenance..................................................................................... 286
Schedule Firmware Upgrades ...... ... ... .... ... ... ... .... ... ... ... ....... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ....... ................... 287
Upgrade When Firmware is Available............................................................................................................ 289
Automatic Upgrades ..... ....................................... ... ... ... ... ....................................... ... .... ... ... .......................... 291
Chapter 17: Accounts and Notifications .................. ... .... ... ... ... .... ... ... ... .... ... ... ... ....... ... ... ... .... ... ... .. ........... 293
AlliedView Cloud User Accounts... ... ... .... ... ....................................... ... ... ... .... ................................................ 294
Inviting Users to Add AlliedView Cloud Accounts.......................................................................................... 295
Accepting Invitations and Adding User Accounts .......................................................................................... 298
Changing User Roles..................................................................................................................................... 299
Deleting Users ............................................................................................................................................... 301
Viewing or Changing Your User Profile ......................................................................................................... 302
Viewing or Changing the Organization’s Settings...... ... ... .... ... ....................................... ... ... ... ....................... 304
Checking Application Notifications................................................................................................................. 305
6
Figures
Internal ATI Draft - Not For Distribution - February 3, 2017
Figure 1: AlliedView Cloud Architecture .......................................................................................................... 21
Figure 2: Information Entries and Folders....................................................................................................... 24
Figure 3: Configuration Example 1.................................................................................................................. 32
Figure 4: Configuration Example 2.................................................................................................................. 33
Figure 5: Configuration Example 3.................................................................................................................. 34
Figure 6: Configuration Example 4.................................................................................................................. 34
Figure 7: Configuration Example 5.................................................................................................................. 35
Figure 8: Configuration Example 6.................................................................................................................. 36
Figure 9: Configuration Example 7.................................................................................................................. 37
Figure 10: Configuration Example 8................................................................................................................ 38
Figure 11: Home Window................................................................................................................................ 41
Figure 12: Configuration Window.................................................................................................................... 42
Figure 13: Monitoring Window......................................................................................................................... 43
Figure 14: Inventory Window........................................................................................................................... 44
Figure 15: Account Window............................................................................................................................. 45
Figure 16: AlliedView Cloud Window............................................................................................................... 48
Figure 17: Sign Out Selection.......................................................................................................................... 49
Figure 18: Firmware Version Number ............................................................................................................. 50
Figure 19: 24/7 Online Support Web Page...................................................................................................... 53
Figure 20: Register for an Account Web Page................................................................................................ 54
Figure 21: Completion of Registration............................................................................................................. 55
Figure 22: Change Your Password Prompt..................................................................................................... 55
Figure 23: My Support Cases Window............................................................................................................ 56
Figure 24: AlliedView Cloud Window............................................................................................................... 57
Figure 25: Sign Up Window............................................................................................................................. 58
Figure 26: Sign Up Window with Username and Password Fields ................................................................. 58
Figure 27: Sign Up Window for AlliedView Cloud............................................................................................ 59
Figure 28: Sign-Up Was Successful Window.................................................................................................. 60
Figure 29: New Account Activation Window.................................................................................................... 61
Figure 30: 90 Days Free Trial Window............................................................................................................ 61
Figure 31: License Window in the Account Tab .............................................................................................. 63
Figure 32: Get Started in the Configuration Window....................................................................................... 64
Figure 33: Get Started Introductory Window ................................................................................................... 64
Figure 34: Add Service Location Window in the Get Started Utility................................................................. 65
Figure 35: Add Wireless Network Window in the Get Started Utility ............................................................... 67
Figure 36: Assign Access Point to Location Window in the Get Started Utility ............................................... 70
Figure 37: Locations Menu After the Get Started Utility .................................................................................. 71
Figure 38: Configuration Tab........................................................................................................................... 75
Figure 39: Location Configuration Settings .....................................................................................
Figure 40:
Figure 41: Add Location Selection in the Choose Action Menu ...................................................................... 78
Figure 42: Add Location Window..................................................................................................................... 79
Figure 43: Add Location Confirmation Window ............................................................................................... 81
Figure 44: Selecting a Location....................................................................................................................... 82
Figure 45: Copy Config Selection in the Choose Action Menu........................................................................ 83
Configuration Map
.......................................................................................................................... 77
................ 76
7
List of Figures
Internal ATI Draft - Not For Distribution - February 3, 2017
Figure 46: Copy Config Window ...................................................................................................................... 83
Figure 47: Delete This Location Selection in the Choose Action Menu........................................................... 86
Figure 48: Selecting a Location in the Locations Menu ................................................................................... 89
Figure 49: Expanding Wireless Radio Area..................................................................................................... 90
Figure 50: Expanding Load Balancing Area .................................................................................................... 95
Figure 51: AP Location Management Section for the Local Password for Access Points in a Location.......... 96
Figure 52: QoS Section.................................................................................................................................... 99
Figure 53: Viewing the Buildings of a Location............. ... ....................................... ... .... ... ... .......................... 103
Figure 54: Selecting a Location from the Locations Menu............................................................................. 104
Figure 55: Add Building Selection in the Choose Action Menu...................................................................... 104
Figure 56: Add Building Window.................................................................................................................... 105
Figure 57: Add Building Confirmation Window .............................................................................................. 106
Figure 58: Selecting a Building ...................................................................................................................... 107
Figure 59: Building Name Field...................................................................................................................... 107
Figure 60: Delete This Building Selection in the Choose Action Menu.......................................................... 108
Figure 61: Displaying the Floors of a Building ..................... ... ... ... .... ...................................... .... ... ................ 109
Figure 62: Add Floor Selection in the Choose Action Menu .......................................................................... 110
Figure 63: Add Floor Window ........................................................................................................................ 111
Figure 64: Add Floor Confirmation Window................................................................................................... 112
Figure 65: Selecting a Floor........................................................................................................................... 113
Figure 66: Floor Details.................................................................................................................................. 114
Figure 67: Delete This Floor Selection in the Choose Action Menu............................................................... 115
Figure 68: List of Access Points in the Inventory Tab.................................................................................... 118
Figure 69: Access Point Identifier .................................................................................................................. 118
Figure 70: Inventory Menu with Locations ..................................................................................................... 119
Figure 71: Access Point Status Information................................................................................................... 119
Figure 72: Example of Adding an Access Point to a Floor with the Locations Menu..................................... 121
Figure 73: Add Access Point Selection in the Choose Action Menu.............................................................. 122
Figure 74: Add Access Point Window............................................................................................................ 122
Figure 75: Access Point Profile Screen for an Assigned Access Point.......................................................... 123
Figure 76: Add Access Point Selection.......................................................................................................... 125
Figure 77: Access Point Profile Screen for an Unassigned Access Point...................................................... 126
Figure 78: Add Multiple APs Selection in the Choose Action Menu............................................................... 127
Figure 79: Add Multiple APs Window.............................................................................................
Figure 80:
Add Multiple Acc
ess Points Window............................................................................................. 129
................ 128
Figure 81: Selecting an Access Point in the Locations Menu........................................................................ 130
Figure 82: Location, Building, and Floor Pull-down Menus for Moving Access Points .................................. 131
Figure 83: Unassigned Option in the Inventory Menu ... ... .... ... ... ... .... ...................................... .... ... ... ... .......... 133
Figure 84: Account Setting in the Account Menu........................................................................................... 134
Figure 85: Account Setting for the Local Password for Unassigned Access Points ...................................... 134
Figure 86: Delete this Access Point Selection in the Choose Action Menu ................................................... 136
Figure 87: Selecting an Access Point in the Locations Menu........................................................................ 139
Figure 88: Advanced Option in the Access Point Profile Screen ................................................................... 140
Figure 89: Reboot this Access Point Selection in the Choose Action Menu.................................................. 144
Figure 90: Reboot this Access Point Selection in the Choose Action Menu.................................................. 145
Figure 91: Selecting a Wireless Network ....................................................................................................... 148
Figure 92: Wireless Network Configuration Screen....................................................................................... 149
Figure 93: Selecting Wireless Networks in the Locations Menu... .... ... ....................................... ... ... ... ... ....... 151
Figure 94: Add Wireless Network Selection in the Choose Action Menu....................................................... 151
Figure 95: Add Wireless Network Window....... .............................................................................................. 152
Figure 96: Selecting a Wireless Network in the Locations Menu................................................................... 155
Figure 97: Network Name and Authentication Section .................................................................................. 156
Figure 98: Security Parameters ..................................................................................................................... 160
Figure 99: VLAN Settings Parameter............................................................................................................. 162
Figure 100: Radio Parameters....................................................................................................................... 163
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Figure 101: Enabling or Disabling a Wireless Network ....................................... .... ... ... ... ............................. 165
Figure 102: Delete This Wireless Network Selection in the Choose Action Menu ........................................ 166
Figure 103: Captive Portal Profiles Selection in the Shared Settings Menu.................................................. 170
Figure 104: Wireless Network with Captive Portal Icon................................................................................. 170
Figure 105: Selecting a Wireless Network with a Captive Portal in the Locations Menu .............................. 171
Figure 106: Captive Portal Section in a Wireless Network Configuration...................................................... 171
Figure 107: Adjustable Items in the Default Basic Splash Window............................................................... 172
Figure 108: All Selection in the Locations Menu ........................................................................................... 174
Figure 109: Add Captive Portal Profile Selection in the Choose Action Menu........ ... ... ... .... ... ... ... ....... ... ... ... 174
Figure 110: Add Captive Portal Profile Window ............................................................................................ 175
Figure 111: Add Captive Portal Profile for a Basic Splash Window .............................................................. 177
Figure 112: Completion of a Captive Portal with a Basic Splash Window..................................................... 180
Figure 113: Upload Image Window............... ... ... ... ... .... ... ... ... .... ... ... ....... ... ... ... ... .... ... ... ... .... ... ... ... ................ 181
Figure 114: Example of the Add Captive Portal Profile Window with Custom Artwork ................................. 182
Figure 115: Login Window............................................................................................................................. 184
Figure 116: End-user License Agreement Window....................................................................................... 184
Figure 117: Successful Login Window .......................................................................................................... 185
Figure 118: Error Window.............................................................................................................................. 185
Figure 119: Add Captive Portal Profile Window for Advanced Splash Windows........................................... 187
Figure 120: Warning Prompt ......................................................................................................................... 189
Figure 121: Example of the Captive Portal Profile Window with Uploaded Files .......................................... 190
Figure 122: Edit Captive Portal Profile .......................................................................................................... 191
Figure 123: Selecting a Wireless Network..................................................................................................... 193
Figure 124: Expanding the Captive Portal Configuration Area...................................................................... 194
Figure 125: Selecting Captive Portal Profile.................................................................................................. 194
Figure 126: Disable Selection in the Captive Portal Pull-down Menu ........................................... ... .... ... ... ... 196
Figure 127: Delete Captive Portal Profile ...................................................................................................... 197
Figure 128: Selecting a Location................................................................................................................... 201
Figure 129: Add Hotspot (Free) Selection in the Choose Action Menu......................................................... 201
Figure 130: Add Hotspot Window.................................................................................................................. 202
Figure 131: Create New Option in the Add Hotspot - Set Access Policy Window......................................... 203
Figure 132: Add Hotspot - Edit Splash Page Window................................................................................... 205
Figure 133: Add Hotspot - Set Usage Plan Window...................................................................................... 205
Figure 134: Copy From Existing Option in the Add Hotspot - Set Access Policy Window ............................ 207
Figure 135: Use Existing Option in the Add Hotspot - Set Access Policy Window........................................ 209
Figure 136: Selecting a Wireless Network..................................................................................................... 211
Figure 137: Delete This Wireless Network Selection in the Choose Action Menu ........................................ 212
Figure 138: Radio On/Off Schedules Selection............................................................................................. 215
Figure 139: Radio On/Off Schedules Window............................................................................................... 215
Figure 140: All Selection in the Locations Menu ................................................................................
Figure
141: Add R
adio Schedule Selection................................................................................................... 217
........... 217
Figure 142: Radio On/Off Schedule Window................................................................................................. 218
Figure 143: Wireless Radio Section .............................................................................................................. 221
Figure 144: Adding a Radio On/Off Schedule to a Location.......................................................................... 221
Figure 145: Selecting a Radio On/Off Schedule for a Location..................................................................... 222
Figure 146: Removing a Radio Schedule from a Location............................................................................ 223
Figure 147: Edit Selected Button................................................................................................................... 224
Figure 148: Edit Selected Schedule Window ................................................................................................ 224
Figure 149: Delete Selected Button............................................................................................................... 226
Figure 150: Radius Server Profiles Selection in the Shared Settings Menu ................................................. 229
Figure 151: Radius Server Profile Screen..................................................................................................... 229
Figure 152: All RADIUS Server Profiles Screen............................................................................................ 230
Figure 153: Radius Server Profile ................................................................................................................. 230
Figure 154: All Selection in the Locations Menu ........................................................................................... 231
Figure 155: Add Radius Server Profile Selection in the Choose Action Menu.............................................. 231
9
List of Figures
Internal ATI Draft - Not For Distribution - February 3, 2017
Figure 156: Add Radius Server Profile Window............................................................................................. 232
Figure 157: Confirmation Prompt for Adding a Radius Server Profile............................................................ 234
Figure 158: Selecting a Location In the Locations Menu............................................................................... 235
Figure 159: Radius Server Section in the Location Configuration Settings ................................................... 236
Figure 160: Removing a RADIUS Server Profile from a Location.................................................................. 237
Figure 161: Accounting Server Section for a RADIUS Server Profile............................................................ 238
Figure 162: Delete This Radius Server Selection in the Choose Action Menu.............................................. 240
Figure 163: Usage Plan Selection in the Shared Settings Menu................................................................... 243
Figure 164: Usage Plan Window ................................................................................................................... 243
Figure 165: All Usage Plans Window............ ... .............................................................................................. 244
Figure 166: Viewing a Usage Plan................................................................................................................. 244
Figure 167: All Selection in the Locations Menu............................................................................................ 245
Figure 168: Add Usage Plan Selection in the Choose Action Menu.............................................................. 245
Figure 169: Add Usage Plan Window............................................................................................................ 246
Figure 170: Usage Plan Selection in the Shared Settings Menu................................................................... 248
Figure 171: Delete This Usage Plan Selection in the Choose Action Menu.................................................. 250
Figure 172: Monitoring Tab and Menus......................................................................................................... 252
Figure 173: Levels of Monitoring Windows.................................................................................................... 253
Figure 174: All Summary Window.................................................................................................................. 255
Figure 175: Location Summary Window........................................................................................................ 256
Figure 176: Health Summary Window ........................................................................................................... 257
Figure 177: Usage Summary Window ........................................................................................................... 258
Figure 178: Security Summary Window for a Location.................................................................................. 259
Figure 179: Wireless Network Summary Window.......................................................................................... 260
Figure 180: Access Point Summary Window... .... ... ... ... ... ....................................... ... .... ... ... .......................... 261
Figure 181: AP Details Windows in the Monitoring Menu.............................................................................. 262
Figure 182: AP Details Window ..................................................................................................................... 263
Figure 183: Download Full Details Option in the AP Details Window............................................................ 263
Figure 184: Active Alarms Windows in the Monitoring Menu......................................................................... 264
Figure 185: Active Alarms Window......................... ... ... ... .... ... ... ....................................... ... ... .... ................... 265
Figure 186: Optional Columns Menu in the Active Alarms Window............................................................... 266
Figure 187: Expanded Alarm Information ...................................................................................................... 266
Figure 188: Download Full Active Alarms Option in the Active Alarms Window......................................... ... 267
Figure 189: Cleared Alarms Windows in the Monitoring Menu......... ... .......................................................... 268
Figure 190: Cleared Alarms Selection ........................................................................................................... 269
Figure 191: Download Full Cleared Alarms Option in the Active Alarms Window......................................... 270
Figure 192: Event Log Windows in the Monitoring Menu .............................................................................. 271
Figure 193: Event Log Selection.................................................................................................................... 272
Figure 194: Hotspot Users Windows in the Monitoring Menu........................................................................ 273
.......................................................................................... 274
Figure 195: Hotspot Users Menu Selections
.......
Figure 196: Detail Window in the Monitoring Menu ....................................................................................... 275
Figure 197: Detail Window at the Access Point Level .. ... .... ... ... ... ................................................................. 276
Figure 198: Command Log Window in the Monitoring Menu......................................................................... 277
Figure 199: Licenses Selection in the Account Menu............. ... ... ....................................... ... .... ... ... ............. 281
Figure 200: Display Licenses......................................................................................................................... 281
Figure 201: License Key Details .................................................................................................................... 282
Figure 202: License Example ........................................................................................................................ 283
Figure 203: Add License in the Choose Action Menu.......................... ... ... .... ... ... ... ... .... ...... ... .... ... ... ... ... . ...... 283
Figure 204: Add License Window .................................................................................................................. 284
Figure 205: Schedule Firmware Selection in the Account Menu ................................................................... 287
Figure 206: Scheduled Selection in the Firmware Upgrade Menu................................................................. 287
Figure 207: Firmware Upgrade Scheduling Area........................................................................................... 288
Figure 208: Clicking Firmware Report............................................................................................................ 289
Figure 209: Firmware Report Details............................................................................................................. 289
Figure 210: Notify Me Selection in the Firmware Upgrade Menu .................................................................. 291
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Figure 211: Invite User Selection in the Choose Action Menu ...................................................................... 296
Figure 212: Invite User Window .................................................................................................................... 296
Figure 213: Role Pull-down Menu in the Invite User Window ....................................................................... 297
Figure 214: Users Selection in the Account Menu ........................................................................................ 299
Figure 215: User Account Search Icons........................................................................................................ 299
Figure 216: Delete User Selection in the Choose Action Menu .................................................................... 301
Figure 217: Accessing Your Account Profile ................................................................................................. 302
Figure 218: My Profile Window...................................................................................................................... 302
Figure 219: Account Selection in the Account Menu..................................................................................... 304
Figure 220: My Account Window................................................................................................................... 304
Figure 221: Accessing Application Notifications............................................................................................ 305
11
List of Figures
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12
Tables
Internal ATI Draft - Not For Distribution - February 3, 2017
Table 1. Location Entry Parameters ............................................................................................................... 27
Table 2. Wireless Network Entry Parameters ................................................................................................. 28
Table 3. Access Point Entry Parameters ........................................................................................................ 30
Table 4. Add Location Window in the Get Started Utility ................................................................................ 65
Table 5. Add Wireless Network Window in the Get Started Utility .................... ....................................... ...... 67
Table 6. Sections in the Location Configuration Window ............................................................................... 76
Table 7. Add Location Window ....................................................................................................................... 79
Table 8. Basic Radio Settings ........................................................................................................................ 92
Table 9. Access Point Parameters ............................................................................................................... 138
Table 10. Syslog Settings .................................. ... ... .... ...................................... .... ... ... ... .............................. 140
Table 11. Sections in the Wireless Network Configuration Screen ............................. ... .... ... ... ... ... ....... ... ... . 149
Table 12. Add Wireless Network Screen ...................................................................................................... 152
Table 13. Network Name and Authentication Section . ...................................... .... ... ... ................................. 156
Table 14. SSID Broadcasts and Wireless Client Separation Parameters ................................... ... .... ... ... ... . 161
Table 15. Adjustable Items in the Basic Splash Window .............................................................................. 173
Table 16. Add Captive Portal Profile Window .................... ... .... ... ... ....................................... ... ... ... .............. 175
Table 17. Add Captive Portal Profile for a Basic Splash Window ................................................................. 178
Table 18. Filenames for Advanced Splash Windows ................................................................................... 186
Table 19. Add Hotspot - Add Hotspot Network Window ................................. .............................................. 202
Table 20. Create New Option in the Add Hotspot - Set Access Policy Window ........................................... 204
Table 21. Copy From Existing Option in the Add Hotspot - Set Access Policy Window .............................. 207
Table 22. Radio On/Off Schedule Window ................................................................................................... 215
Table 23. Add Radio On/Off Schedule Window ........................................................................................... 218
Table 24. Add Radius Server Profile Screen ................................................................................................ 232
Table 25. Accounting Server in the Add Radius Server Profile Screen ........................................................ 239
Table 26. Usage Plan Window ............................................. .... ... ... ... ....................................... .................... 244
Table 27. Add Usage Plan Window ... ... ... .... ... ... ... ... .... ... ... ... .... ... ...... .... ... ... ... ... .... ... ... ... .... ... ... ... . ................ 246
Table 28. Monitoring Windows ............. ... .... ... ... ... ....................................... ... ... .... ... .................................... 253
13
List of Tables
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14
Preface
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This guide contains instructions on how to configure, manage, and monitor
your AlliedView Cloud™ network.
The AlliedView Cloud software has a web browser interface you can
access from any workstation with Internet access and an Internet web
browser application.
This preface contains the following sections:
“Safety Symbols Used in this Document” on page 16
“Contacting Allied Telesis” on page 17
15
Preface
Note
Caution
Warning
Warning
Internal ATI Draft - Not For Distribution - February 3, 2017
Safety Symbols Used in this Document
This document uses the following conventions.
Notes provide additional information.
Cautions inform you that performing or omitting a specific action
may result in equipment damage or loss of data.
Warnings inform you that performing or omitting a specific action
may result in bodily injury.
Laser warnings inform you that an eye or skin hazard exists due to
the presence of a Class 1 laser device.
16
Contacting Allied Telesis
Internal ATI Draft - Not For Distribution - February 3, 2017
If you need assistance with this product, you may contact Allied Telesis
technical support by going to the Support & Services section of the Allied
Telesis web site at www.alliedtelesis.com/support. You can find links for
the following services on this page:
24/7 Online Support — Enter our interactive support center to
search for answers to your product questions in our knowledge
database, to check support tickets, to learn about RMAs, and to
contact Allied Telesis technical experts.
USA and EMEA phone support — Select the phone number that
best fits your location and customer type.
Hardware warranty information — Learn about Allied Telesis
warranties and register your product online.
Replacement Services — Submit a Return Merchandise
Authorization (RMA) request via our interactive support center.
AlliedView Cloud User’s Guide
Documentation — View the most recent installation and user
guides, software release notes, white papers, and data sheets for
your products.
Software Downloads — Download the latest software releases for
your managed products.
For sales or corporate information, go to www.alliedtelesis.com/
purchase.
17
Preface
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18
Chapter 1
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Introduction to AlliedView Cloud
This chapter provides an overview of the AlliedView Cloud application. The
chapter includes the following sections:
“What is AlliedView Cloud?” on page 20
“Architecture” on page 21
“AT-AP500 Access Point” on page 23
“Structure of Your Wireless Network Information” on page 24
“Wireless Network and Access Point Parameters” on page 27
“Wireless Network Examples” on page 32
“Building Your Account” on page 39
“Account Windows” on page 41
“User Accounts” on page 46
“Licenses and Tokens” on page 47
“Starting or Ending Management Sessions” on page 48
“Firmware Version Number” on page 50
19
Chapter 1: Introduction to AlliedView Cloud
Note
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What is AlliedView Cloud?
The AlliedView Cloud is a network cloud application for managing
AT-AP500 Access Points. With an AlliedView Cloud account you can
manage your wireless networks from any computer with Internet access
and an Internet web browser application. It simplifies management of your
access points because it lets you organize them into “locations” and
manage them as groups, instead of individually. Here are some of the
features:
Easy to use web browser windows.
Get Started utility to simplify the first management session.
Simple data structure of locations, wireless networks, buildings,
floors, and access points that makes organizing and finding
information in your account quick and easy.
Windows for displaying status, statistics, alarms, events, and error
information on access points, wireless networks, or clients.
A range of authentication methods for the wireless access points,
including open system, WEP shared key, legacy 802.1x, WPA,
and WPA2.
Network hotspots for Internet access by wireless clients.
Captive portals to add introductory windows to your wireless
network hotspots.
Radio schedules to limit the times of operations of access points.
Usage plans to control the amount of time clients can access
wireless networks.
Automatic or manual firmware updates of the access points.
This version of the AlliedView Cloud program supports only the
AT-AP500 Access Point. Do not use it to manage other types of
devices. For the latest information on supported Allied Telesis
products, refer to the product’s data sheet.
20
Architecture
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AT-AP500
AlliedView Cloud
Management Account
Cloud Server
Access
Points
WiFi
Networks
ABC
12
School Buildings
Oce Buildings
Admin
Sta
Students
Guests
Corporate
Test
Public
Internal ATI Draft - Not For Distribution - February 3, 2017
AlliedView Cloud User’s Guide
Figure 1 shows an example of the AlliedView Cloud architecture of access
points and wireless networks.
Figure 1. AlliedView Cloud Architecture
In the above example:
A school has three buildings. Buildings A and C have two access
points each and Building B has three access points. Because the
access points are supporting the same four wireless networks
(Administration, Staff, Students, and Guests), they are managed
as a group in the AlliedView Cloud account.
An office location has two buildings. Building 1 has two access
21
Chapter 1: Introduction to AlliedView Cloud
Internal ATI Draft - Not For Distribution - February 3, 2017
points and Building 2 has four access points. These access points
are supporting the three wireless networks, Corporate, Test, and
Public, and are managed as another group in the AlliedView Cloud
account.
22
AT-AP500 Access Point
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Here are the main features of the AT-AP500 Access Point:
Dual concurrent radios: 2.4GHz and 5GHz
IEEE 802.11a/b/g/n/ac
MIMO with internal omni antennas
2.4GHz maximum capacity of 450Mbps
5GHz maximum capacity of 2,200Mbps
One 10/100/1000Base-T Ethernet port with Auto-Negotiation, auto
DHCP client
Variety of authentication methods, including open system, shared
RADIUS client and accounting for use with an external RADIUS
AlliedView Cloud User’s Guide
MDI/MDIX, and IEEE 802.3at Power over Ethernet
key, legacy 802.1x, WPA and WPA2.
server.
You have to manage the AT-AP500 Access Point with an AlliedView Cloud
account. The device does not support local management.
The AT-AP500 Access Point must have access to the Internet on its LAN
port so that it can communicate with the AlliedView Cloud program. The
device does not forward wireless network traffic until you add it to your
AlliedView Cloud account.
The access point requires a Dynamic Host Control Protocol (DHCP)
server to provide it with the following configuration settings:
IP address and subnet mask
Default gateway address
IP address of a Domain Name System (DNS) server (The DNS
server must be able to resolve the web address
avcloud.alliedtelesis.com.)
For further information, refer to the AT-AP500 Access Point Installation
Guide.
23
Chapter 1: Introduction to AlliedView Cloud
Location entry
Wireless network entries
Building entry
Floor entry
Access point entries
Wireless Networks folder
Access Points folder
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Structure of Your Wireless Network Information
The information about your access points and wireless networks are
stored in folders and entries in your AlliedView Cloud account. There are
different types of folders and entries for different types of information.
Some of them help you organize the information to make it easier to find
the different wireless networks and access points, while others define the
actual operating properties of the devices.
The entries and folders are arranged in a defined structure. At the top are
“location” entries. They usually represent the physical locations of one or
more of your access points. Beneath the locations are your wireless
networks and access points. Figure 2 is an example of a location entry
with its accompanying folders and entries.
Figure 2. Information Entries and Folders
The entries and folders in the structure are described in the following
sections.
Location Entries At the top of the structure are the location entries of your access points
and wireless networks. The location in the example is Warehouse - TL.
Locations can consist of part of a building, such as one or two floors, an
entire building, or multiple buildings. In some cases, it may be necessary
to add more than one location entry to your AlliedView Cloud acco unt for a
single physical location, depending on the types and settings of your
wireless networks.
Location entry guidelines are listed here:
24
Your account can have any number of location entries.
A location entry can have from one to hundreds of access points.
AlliedView Cloud User’s Guide
Internal ATI Draft - Not For Distribution - February 3, 2017
A location entry can have up to sixteen wireless networks.
Location entries contain some of the operational parameters of
your wireless networks and access points, such as radio
schedules, radio modes, and load balancing.
The access points of a location entry are managed as a group and
must have the same wireless networks and operational settings.
Access points that need to have different wireless networks or
operational settings have to be assigned to different location
entries.
Location entries can contain wireless networks and access points
from different physical locations.
Wireless Network
Folder
Wireless Network
Entries
Access Points
Folder
This folder stores the wireless networks of a location entry. A location
entry can have only one Wireless Networks folder, but the folder can have
up to sixteen wireless networks. The program automatically adds the
folder when you add a location entry to your AlliedView Cloud account.
These are the individual wireless networks in a location entry. The
example location in Figure 2 on page 24 has two wireless network entries,
named WN_staff and WN_customers.
Wireless network entries apply to all the access points in a location entry.
For example, if a location entry has two access points and four wireless
networks, the access points forward traffic of all four networks. If you need
access points to support different networks, you must place them in
different location entries.
The AT-AP500 Access Point supports a maximum of sixteen wireless
networks, eight networks on the 2.4GHz radio and eight on the 5GHz
radio. Consequently, the maximum number of networks for a single
location entry is sixteen. However, you might want to limit it to eight
networks, four for each radio, for best performance.
This folder stores your buildings, floors, and access points. Here are the
guidelines to this folder:
A location entry can have only one Access Points folder.
The folder is automatically added when you add a location entry.
The folder can contain any number of buildings, floors, or access
points.
Building Entries Location entries have to have at least one building entry. You use building
entries to organize your access points to make them easier to find and
identify. In some cases, a location and building might be the same thing, in
which case the names you give their entries in your account might be very
similar. The location entry in the example has only one building, Building
22A.
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Chapter 1: Introduction to AlliedView Cloud
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Here are the building entry guidelines:
The Access Points folder can have any number of building entries.
Building entries do not have any operational parameters for your
wireless networks or access points.
Floor Entries Buildings have to have at least one floor. As with building entries, you use
floor entries to organize your access points. Here are the floor entry
guidelines:
The Access Points folder can have any number of floor entries.
Floor entries do not have any operational parameters for your
wireless networks or access points.
Access Point
Entries
Beneath the floors in the entries structure are the individual access points.
As with the other entries in your account, you can give them names to
make them easier to identify. You identify the physical access points by
entering their serial numbers into your AlliedView Cloud account. There
are several parameters and management functions you can perform on
individual access points. However, for the most part, the operating
characteristics of the access points are established higher in the
information structure, in location and wireless network entries.
26
Wireless Network and Access Point Parameters
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The configuration settings for your wireless networks and access points
are set on the entries and folders in your account. The entries and folders
have different settings. For example, the IEEE 802.11 wireless mode is set
on location entries and applies to all the wireless networks and access
points in an entry. In contrast, network authentication is set on the
individual wireless network entries and therefore can be different on each
network in a location entry. You need to take this into consideration as you
plan the assignment of access points and wireless networks to location
entries. The basic rule is that access points that are to have the same
settings can be assigned to the same location entry, while units with
different settings have to be assigned to different location entries.
The following sections describe the wireless network and access point
parameters of the entries and folders.
AlliedView Cloud User’s Guide
Location Entry
Parameters
Table 1 lists the configuration parameters you can set on location entries
in your account. The configuration parameters of a location entry apply to
all its wireless networks and access points. Access points that need to
have different parameter settings have to be assigned to different location
entries.
Table 1. Location Entry Parameters
Configuration Parameter Description
Name and address Specify a location’s name and address,
including street, city, state, country, zip
code, and time zone.
Radio schedule Specify the operational times for the
radios of the access points in a location
entry
Radio status Turn radios on or off.
RADIUS server profile Specify a RADIUS server to use for client
RADIUS authentication methods.
Load balancing Specify the maximum number of wireless
clients the access points can support on
the radios at one time.
Wireless mode Specify the wireless modes for the 2.4Gz
and 5GHz radios. The 2.4GHz radio in the
AT-AP500 Access Point has IEEE
802.11b, 11b/g, and 11b/g/n modes. The
5GHz radio has IEEE 802.1 1a, 11a/n, and
11a/c modes.
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Chapter 1: Introduction to AlliedView Cloud
Internal ATI Draft - Not For Distribution - February 3, 2017
Channel width Specifies the channel width of 20 or
Beacon interval Specify the time interval, in milliseconds,
DTIM interval Specify the Delivery Traffic Information
WMM QoS and powersave Enable or disable WiFi Multimedia (WMM)
Table 1. Location Entry Parameters (Continued)
Configuration Parameter Description
40MHz for 2.4GHz radios and 20, 40, or
80MHz for 5GHz radios.
for transmissions of beacon frames. The
access point transmits beacon frames to
announce the existence of the wireless
network.
Map (DTIM) period. This value specifies
how often clients sleeping in low power
mode should check the access point for
buffered traffic.
QoS control, which automatically
prioritizes data, and WMM powersave,
which saves power for battery-operated
devices by optimizing data transmission.
Wireless Network
Entry Parameters
AP local password Specify a password for managing access
points without the AlliedView Cloud
program. The AT-AP500 Access Point
does not support local management, but
you still have to assign it a local
password.
Table 2 lists the configuration parameters you can set on the individual
wireless network entries in a location entry. Because these parameters
are set on the individual wireless network entries, wireless networks
entries in a location entry can have different settings.
Table 2. Wireless Network Entry Parameters
Configuration Parameter Description
Network Name Specify a network name, which functions
as the SSID for a network.
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AlliedView Cloud User’s Guide
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Table 2. Wireless Network Entry Parameters (Continued)
Configuration Parameter Description
Network Authentication Specify the authentication method. The
options are listed here:
- Open system
- Shared key
- Legacy 802.1x
- WPA with Radius
- WPA2 with Radius
- WPA/WPA2 with Radius
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK
Data Encryption Specify data encryption. The available
options depend on the authentication
method: Here are the options for open
system and shared key:
Broadcast Network Name
(SSID)
- None
- 64 bit WEP
- 128 bit WEP
- 152 bit WEP
Legacy 802.1x does not have data
encryption.
WPA with Radius and WPA-PSK have
these data encryption options:
- TKIP
- TKIP+AES
WPA2 with Radius and WPA2-PSK have
these data encryption options:
- AES
- TKIP+AES
The only authentication method for WPA/
WPA2 with Radius and WPA/WPA2-PSK
is TKIP+AES.
Specify whether the access points of a
location are to broadcast the SSID. When
the access points of a wireless network do
not broadcast the SSID, only those
wireless clients who know the network
name can access it.
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Chapter 1: Introduction to AlliedView Cloud
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Client Security Separation Specify whether you want the wireless
VLAN ID Specify a network’s VLAN ID,
Network Radios Specify whether the access points are to
Wireless Network Status Enable or disable wireless networks.
Captive portal Manage captive portals, which are the
Table 2. Wireless Network Entry Parameters (Continued)
Configuration Parameter Description
clients of a network to be able to
communicate directly with each other
through the access points.
use both 2.4GHz and 5GHz radios or only
one radio for a wireless network. For
example, if a location has two networks,
you might configure it so that the access
points use one radio for each network.
introductory windows wireless clients see
when accessing hotspots.
Building Entry
Parameters
Floor Entry
Parameters
Access Point
Entry Parameters
Hotspots Manage hotspots to allow access to the
Internet by wireless clients.
Building entries do not have any operational parameters for access points
or wireless networks. Their names are their only parameters.
Like building entries, floor entries do not have any operational parameters
for access points or wireless networks.
Table 3 lists the parameters for access points. You can set these
parameters individually on the access points in a location entry.
Table 3. Access Point Entry Parameters
Configuration Parameter Description
Syslog Specify a syslog server to which an
access point transmits its log messages.
Radio channel Specify radio channels for the 2.4GHz
and 5GHz radios.
Radio transmission power Specify a radio transmission power level.
Reboot access point Reboot an access point.
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