Alliance Laundry Systems HC18PC2, HC20VC2, HC18VC2, HC20SN2, HC25PC2 Troubleshooting Manual

Washer-Extractor

Cabinet Hardmount

P, S and V Computer

Refer to Page 8 for Model Numbers

Troubleshooting

www.comlaundry.com

CHM1323C

Part No. F232203R2

December 2006

Table of

Contents

Safety Information...................................................................................3

General Safety Precautions....................................................................3

Important Safety Instructions ................................................................4

Locating an Authorized Servicer...........................................................5

Introduction..............................................................................................7

Customer Service...................................................................................7

Nameplate Location...............................................................................7

Model Identification..............................................................................8

Troubleshooting.......................................................................................9

1. No Hot Fill Analysis (OPL)........................................................10

2. No Hot Fill Analysis (Coin)........................................................14

3. No Cold Fill Analysis (OPL)......................................................18

4. No Cold Fill Analysis (Coin)......................................................22

5. No Supply Fill Analysis (OPL)...................................................26

6. No Supply Fill Analysis (Coin) ..................................................30

7. No Motor Function (FWD or REV)............................................34

8. No Motor Function (SP) .............................................................38

9. Drain Valve Malfunction ............................................................42

10. Overflow Analysis ......................................................................46

11. Contactor Analysis (FWD and REV)..........................................50

12. Contactor Analysis (SP)..............................................................54

13. Coins Ignored When Entered......................................................58

14. Control Has No Display (OPL)...................................................62

15. Control Has No Display (Coin) ..................................................66

16. The Machine Does Not Hold Water ...........................................70

17. Compartment 2 of Supply Dispenser Not Flushing Completely 74

18. The Door Leaks...........................................................................75

19. No Keypad Function...................................................................76

20. Excessive Vibration and/or Noise During Spin..........................77

21. The Water Level is Too High or Too Low.................................78

22. Excessive Cycle Time.................................................................79

23. Water Running Continuously with Machine Power Off.............80

24. Door Unlocking Malfunction (OPL)...........................................82

25. Door Unlocking Malfunction (Coin)..........................................86

26. Pump Drain Analysis ..................................................................90

27. Machine Won't Start (OPL) ........................................................94

28. Machine Won't Start (Coin)........................................................98

29. Motor Runs Continuously in One Direction.............................102

30. Machine Stops in Mid-Cycle ....................................................103

31. Overload Relay Tripping Repeatedly .......................................104

32. Compartment 2 of Supply Dispenser Not Flushing

Completely................................................................................105

33. Troubleshooting and Cleaning the Coin Drop..........................106

the expressed written consent of the publisher.

F232203 1

Notes

2 F232203

Section 1

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,” “WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal safety of the operator, user, servicer and those maintaining the machine.

a DANGER

Danger indicates the presence of a hazard that will cause severe personal injury, death or substantial property damage if the danger is ignored.

a WARNING

Warning indicates the presence of a hazard that can cause severe personal injury, death or substantial property damage if the warning is ignored.

a CAUTION

Caution indicates the presence of a hazard that will or can cause minor personal injury or property damage if the caution is ignored.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is important but not hazard related.

General Safety Precautions

In the interest of safety, some general precautions relating to the operation of this machine follow.

WARNING

• Failure to install, maintain and/or operate this product according to the manufacturer’s instructions may result in conditions which can produce serious injury, death and/or property damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically recommended or published in this Service Manual and unless you understand and have the skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the product is properly grounded and to reduce the risk of fire, electric shock, serious injury or death.

W006R2

F232203 3

Safety Information

WARNING

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer-extractor before servicing.

• Never start the washer-extractor with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the washer-extractor is properly grounded.

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to improper assembly or adjustments subjecting you or the inexperienced person making such repairs to the risk of serious injury, electrical shock or death.

WARNING

If you or an unqualified person perform service on your product, you must assume the responsibility for any personal injury or property damage which may result. The manufacturer will not be responsible for any injury or property damage arising from improper service and/or service procedures.

W460

W007

W008

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do not understand.

Important Safety Instructions

WARNING

To reduce the risk of fire, electric shock, serious injury or death to persons when using your washer, follow these basic precautions:

1. Read all instructions before using the washerextractor.

2. Refer to the GROUNDING INSTRUCTIONS in the INSTALLATION manual (supplied with your washer-extractor) for the proper grounding of the washer-extractor.

3. Do not wash textiles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents or other flammable or explosive substances. They give off vapors that could ignite or explode.

4. Do not add gasoline, dry-cleaning solvents or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.

5. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washer-extractor, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. The gas is flammable. Do not smoke or use an open flame during this time.

W023E

4 F232203

Safety Information

6. Do not allow children to play on or in a washerextractor. Close supervision of children is necessary when the washer-extractor is used near children.

7. Before the washer-extractor is removed from service or discarded, remove the door to the washing compartment.

8. Do not reach into the washer-extractor if the wash basket is moving.

9. Do not install or store the washer-extractor where it will be exposed to water and/or weather.

10. Do not tamper with the washer-extractor’s controls.

11. Do not repair or replace any part of the washerextractor or attempt any servicing unless specifically recommended in the usermaintenance instructions or in published userrepair instructions that the user understands and has the skills to carry out.

12. To reduce the risk of an electrical shock or fire, DO NOT use an extension cord or an adapter to connect the washer-extractor to an electrical power source.

13. Use the washer-extractor only for its intended purpose, washing clothes.

14. ALWAYS disconnect the washer-extractor from its electrical supply before attempting any service.

15. Install the washer-extractor according to the INSTALLATION INSTRUCTIONS. All connections for water, drain, electrical power and grounding must comply with local codes and, when required, be made by licensed personnel.

16. To reduce the risk of fire, textiles which have traces of any flammable substances such as vegetable oil, cooking oil, machine oil, flammable chemicals, thinner, etc. or anything containing wax or chemicals such as in mops or cleaning cloths, must not be put into the washerextractor. These flammable substances may cause the fabric to ignite.

17. Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product.

18. Keep the washer-extractor in good condition. Bumping or dropping the washer-extractor can damage its safety features. If this occurs, have the washer-extractor checked by a qualified service person.

19. Replace worn power cords and/or loose plugs.

20. Be sure that water connections have a shut-off valve and that fill hose connections are tight. CLOSE the shut-off valves at the end of each wash day.

21. The loading door MUST BE CLOSED any time the washer-extractor is to fill, tumble or spin. DO NOT by-pass the loading door switch and permit the washer-extractor to operate with the loading door open.

22. Always read and follow the manufacturer’s instructions on packages of laundry and cleaning aids. Heed all warnings and precautions. To reduce the risk of poisoning or chemical burns, keep them out of the reach of children at all times (preferably in a locked cabinet).

23. Always follow the fabric care instructions supplied by the textile manufacturer.

24. Never operate the washer-extractor with any guards and/or panels removed.

25. DO NOT operate the washer-extractor with missing or broken parts.

26. DO NOT by-pass any safety devices.

27. Failure to install, maintain and/or operate this washer-extractor according to the manufacturer's instructions may result in conditions that can produce bodily injury and/or property damage.

NOTE: The WARNING and IMPORTANT SAFETY INSTRUCTIONS appearing in this manual are not meant to cover all possible conditions and situations that may occur. Common sense, caution and care must be exercised when installing, maintaining and operating the washerextractor.

Any problems or conditions not understood should be reported to the dealer, distributor, service agent or the manufacturer.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician and using authorized factory parts.

F232203 5

Notes

6 F232203

Section 2

Introduction

Customer Service

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service. Review all service information before beginning repairs.

If literature or replacement parts are required, contact the source from whom the machine was purchased or contact Alliance Laundry Systems at (920) 748-3950 for the name of the nearest authorized parts distributor.

For technical assistance, call the following number:

(920) 748-3121

Nameplate Location

When calling or writing about your product, be sure to mention model and serial numbers. Model and serial numbers are located on nameplate(s) as shown.

Model No. Serial No. Voltage Amps Required Circuit Breaker Amps. Hz Wire Phase Max. Load KG Max. Speed RPMLB Elec. Heating

Product No. Date Code

KW Steam Press PSI

BAR

M P R

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CHM2411P

F232203 7

Introduction

Model Identification

Information in this manual is applicable to these washer-extractors.

HC18PC2 HC18SN2 HC18VC2 HC20SN2 HC20VC2 HC20VX2 HC25PC2 HC25SN2 HC25VC2 HC25VX2 HC27PC2 HC27SN2 HC27VC2 HC30SN2 HC30VC2 HC30VX2 HC35PC2 HC35SN2 HC35VC2 HC40SN2 HC40VC2

HC40VX2 HC50PC2 HC50SN2 HC50VC2 HC50VX2 HC60SN2 HC60VC2 HC60VX2 HC80PC3 HC80SN3 HC80VCV HC80VNV HC80VXV SC125VNV SC18PC3 SC18SN2 SC18SN3 SC18VN2 SC18VNV SC20VN2 SC25SN2

SC25VN2 SC27SN2 SC27VN2 SC27VNV SC30VN2 SC35PC3 SC35SN2 SC35SN3 SC35VN2 SC35VNV SC40VN2 SC40VNV SC50PC3 SC50SN2 SC50SN3 SC50VN2 SC50VNV SC60VN2 SC60VNF SC60VNV SC80SN3

SC80VNV UC125VNV UC18PC2 UC18PC3 UC18PN2 UC18PN3 UC18VN2 UC18VNV UC20PN2 UC20VN2 UC25PC2 UC25PN2 UC25VN2 UC27PC2 UC27PN2 UC27VN2 UC27VNV UC30PN2 UC30VN2 UC35PC2 UC35PC3

UC35PN2 UC35PN3 UC35VN2 UC35VNV UC40PN2 UC40VN2 UC40VNV UC50PC2 UC50PC3 UC50PN2 UC50PN3 UC50VN2 UC50VNV UC60PN2 UC60VN2 UC60VNF UC60VNV UC80PC3 UC80PN3 UC80VNV

8 F232203

Section 3

Troubleshooting

WARNING

To reduce the risk of electrical shock, fire, explosion, serious injury or death:

• Disconnect electrical power to the washer-extractor before servicing it.

• Close the gas shut-off valve to the washer-extractor (when applicable) before servicing it.

• Never start the washer-extractor with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the washer-extractor is properly grounded.

W461R1

F232203 9

Troubleshooting

1. No Hot Fill Analysis (OPL)

No Hot Fill Analysis (OPL)

With the water turned on to the machine, during a cycle that has been programmed for a hot fill, no hot water is filling the machine.

Replace the HF fuse.1A

YES

1A

Replace the output board.

NO

4A 3A

Is the HF light

on the output board

turned on?

YES

Is there voltage

(120 Volts AC)

between the HF

terminal and the

ACN?

YES

Is there voltage

(120 Volts AC)

between the V1

terminal and the

ACN?

NO

2A 3A

NO

Test the HF

fuse with an ohm

meter. Is the HF

fuse blown?

Replace the output board.

Inspect wire HF TS16 and repair or replace the wire as needed.

NO

5A

YES

Inspect the water inlet valve and hoses. Repair or replace the water inlet valve as needed.

CHM388S

10 F232203

Troubleshooting

Please refer to the following 2 pages for wiring diagram information.

F232203 11

Troubleshooting

No Hot Fill Analysis (Sheet 1 of 2)

NOTE: Refer to the wiring diagram supplied with your machine.

12 F232203

No Hot Fill Analysis (Sheet 2 of 2)

Troubleshooting

4A

1A

5A

3A

2A

CHM389S 607072(P)

F232203 13

Troubleshooting

2. No Hot Fill Analysis (Coin)

No Hot Fill Analysis (Coin)

With the water turned on to the machine, during a cycle that has been programmed for a hot fill, no hot water is filling the machine.

Replace the HF fuse.1A

YES

1A

Replace the output board.

NO

4A 3A

Is the HF light

on the output board

turned on?

YES

Is there voltage

(120 Volts AC) between the HF terminal and the

ACN?

YES

Is there voltage

(120 Volts AC)

between the V1

terminal and the

ACN?

NO

2A 3A

NO

Test the HF

fuse with an ohm

meter. Is the HF

fuse blown?

Replace the output board.

Inspect wire 16 and repair or replace the wire as needed.

NO

5A

YES

Inspect the water inlet valve and hoses. Repair or replace the water inlet valve as needed.

14 F232203

CHM390S

Troubleshooting

Please refer to the following 2 pages for wiring diagram information.

F232203 15

Troubleshooting

No Hot Fill Analysis (Sheet 1 of 2)

NOTE: Refer to the wiring diagram supplied with your machine.

16 F232203

Troubleshooting

No Hot Fill Analysis (Sheet 2 of 2)

5A

2A

1A

3A

4A

CHM391S 606909(F)

F232203 17

Troubleshooting

3. No Cold Fill Analysis (OPL)

No Cold Fill Analysis (OPL)

With the water turned on to the machine, during a cycle that has been programmed for a cold fill, no cold water is filling the machine.

Replace the CF fuse.1A

YES

1A

Replace the output board.

NO

4A 3A

Is the CF light

on the output board

turned on?

YES

Is there voltage

(120 Volts AC)

between the CF

terminal and the

ACN?

YES

Is there voltage

(120 Volts AC)

between the V2

terminal and the

ACN?

NO

2A 3A

NO

Test the CF

fuse with an ohm

meter. Is the CF

fuse blown?

Replace the output board.

Inspect wire CF TS15 and repair or replace the wire as needed.

NO

5A

YES

Inspect the water inlet valve and hoses. Repair or replace the water inlet valve as needed.

CHM392S

18 F232203

Troubleshooting

Please refer to the following 2 pages for wiring diagram information.

F232203 19

Troubleshooting

No Cold Fill Analysis (Sheet 1 of 2)

NOTE: Refer to the wiring diagram supplied with your machine.

20 F232203

No Cold Fill Analysis (Sheet 2 of 2)

5A

4A

Troubleshooting

3A

1A

2A

CHM393S 607072(P)

F232203 21

Troubleshooting

4. No Cold Fill Analysis (Coin)

No Cold Fill Analysis (Coin)

With the water turned on to the machine, during a cycle that has been programmed for a cold fill, no cold water is filling the machine.

Replace the CF fuse.

1A

YES

Replace the output board.

NO

4A 3A

Is the CF light

on the output board

turned on?

YES

Is there voltage

(120 Volts AC)

between the CF

terminal and the

ACN?

YES

Is there voltage

(120 Volts AC)

between the V2

terminal and the

ACN?

NO

2A 3A

NO

Test the CF

fuse with an ohm

meter. Is the CF

fuse blown?

Replace the output board.

Inspect wire 15 and repair or replace the wire as needed.

NO

5A

YES

Inspect the water inlet valve and hoses. Repair or replace the water inlet valve as needed.

CHM394S

22 F232203

Troubleshooting

Please refer to the following 2 pages for wiring diagram information.

F232203 23

Troubleshooting

No Cold Fill Analysis (Sheet 1 of 2)

NOTE: Refer to the wiring diagram supplied with your machine.

24 F232203

No Cold Fill Analysis (Sheet 2 of 2)

Troubleshooting

2A

1A

3A

4A

5A

CHM395S 606909(F)

F232203 25

Troubleshooting

5. No Supply Fill Analysis (OPL)

No Supply Fill Analysis (OPL)

With the machine beginning a wash step that has been programmed with a supply, no water is coming into a supply compartment.

Replace the supply fuse.

YES

Is there voltage

(120 Volts AC) between

the supply terminal

(i.e., S1, S2 or S3)

and the ACN?

NO

Replace the output board.

1A

2A

YES

Is there voltage

(120 Volts AC) between

the output side of the supply

fuse (i.e., S1, S2 or S3)

and the ACN?

NO

3A

2A

YES

2A

Is there voltage

(120 Volts AC) between

the input side of the supply

fuse (i.e., S1, S2 or S3)

and the ACN?

3A

NO

CHM396S

26 F232203

Troubleshooting

Please refer to the following 2 pages for wiring diagram information.

F232203 27

Troubleshooting

No Supply Fill Analysis (OPL) (Sheet 1 of 2)

NOTE: Refer to the wiring diagram supplied with your machine.

28 F232203

Alliance Laundry Systems HC18PC2, HC20VC2, HC18VC2, HC20SN2, HC25PC2 Troubleshooting Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety Information

General Safety Precautions

Important Safety Instructions

Locating an Authorized Servicer

Introduction

Customer Service

Nameplate Location

Model Identification

Troubleshooting

1. No Hot Fill Analysis (OPL)

2. No Hot Fill Analysis (Coin)

3. No Cold Fill Analysis (OPL)

4. No Cold Fill Analysis (Coin)

5. No Supply Fill Analysis (OPL)