ALLIANCE AWN552SN301AW01, AWZ17NQ-1102, AWZ17NW-1102, CWN311SP111CW01, CWN412SP111CW01 Troubleshooting Manual

W001C

Home Automatic

Washers

Refer to Page 6 for Model Numbers

Troubleshooting

www.alliancelaundry.com

Part No. 201143R6

October 2015

Table of

Section 1 – Safety Information .......................................................... 3

Locating an Authorized Servicer....................................................... 5

Contents

Section 2 – Introduction ..................................................................... 6

Model Identification .......................................................................... 6

How Your Washer Works ................................................................. 11

Customer Service .............................................................................. 13

Nameplate Location .......................................................................... 13

Section 3 – General Troubleshooting................................................ 14

Clicking Noise During Operation on

NEWLY Installed Units .................................................................... 14

1. Motor Hums .................................................................................. 15

2. No Hot Water ................................................................................ 16

3. No Cold Water............................................................................... 17

4. No Warm Water ............................................................................ 18

5. Water Fill Does Not Stop At Proper Level ................................... 19

6. Timer Does Not Advance (Timer Models Only) .......................... 20

7. Motor Does Not Run ..................................................................... 21

8. No Agitation .................................................................................. 22

9. Constant Agitation......................................................................... 23

10. Washer Overheats, Cycles On Motor Thermal

Protector, Switch Actuator Kicks In And Out ............................ 24

11. Slow Spin .................................................................................... 25

12. No Spin........................................................................................ 26

13. Constant Spin .............................................................................. 27

14. Washer Stops In Cycle; Quits After A Couple Loads;

Is Intermittent.............................................................................. 28

15. Washer Is Locked Up Or Binding............................................... 29

16. Outer Tub Does Not Empty......................................................... 30

17. Excessive Vibration..................................................................... 31

18. Water Leaking From Outer Tub.................................................. 32

Section 4 – Control Troubleshooting

Model AWNA62SN301AW01............................................................ 33

19. Error Mode .................................................................................. 33

20. Washer Will Not Fill (Pressure Switch Diagnostic) ................... 34

21. Washer Will Not Fill (Mixing Valve Diagnostic)....................... 36

22. Washer Over Fills (Pressure Switch Open)................................. 38

23. No Agitation – Low and High Speed .......................................... 40

24. Washer Will Not Spin – Low Speed ........................................... 42

25. Washer Will Not Spin – High Speed........................................... 44

Section 5 – Adjustments ..................................................................... 46

26. Leveling Legs .............................................................................. 46

27. Pressure Switch ........................................................................... 48

28. Belt (Agitate And Spin)............................................................... 48

© Copyright 2013, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any

means without the expressed written consent of the publisher.

201143

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1

Section 6 – Test Procedures ............................................................... 49

29. Motor Test Procedure.................................................................. 49

30. Mixing Valve Solenoid Test Procedure ...................................... 51

31. Temperature Switch Test Procedure ........................................... 52

Section 7 – Cycle Sequence Charts.................................................... 53

Timer No. 37004 Cycle Sequence .............................................. 54

Timer No. 37004 Cycle Sequence .............................................. 55

Timer No. 37922 Cycle Sequence .............................................. 56

Timer No. 37922 Cycle Sequence .............................................. 57

Timer No. 37925 Cycle Sequence .............................................. 58

Timer No. 37927 Cycle Sequence .............................................. 59

Timer No. 37928, 37929, 37930 AND 200885

Cycle Sequence ......................................................................... 60

Timer No. 37995 Cycle Sequence .............................................. 61

Timer No. 38881 Cycle Sequence .............................................. 62

Timer No. 38881 Cycle Sequence .............................................. 63

Timer No. 39445 AND 201013 Cycle Sequence ....................... 64

Timer No. 200604 Cycle Sequence ............................................ 65

Timer No. 200927 Cycle Sequence ............................................ 66

Cycle Sequence For Model AWNA62SN301AW01

– regular Cycle .......................................................................... 69

Cycle Sequence For Model AWNA62SN301AW01

– high efficiency Cycle ............................................................. 70

Cycle Sequence For Model AWNA62SN301AW01

– rinse & SPIN and spin only Cycles ....................................... 71

2

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201143

Section 1

• Failure to install, maintain and/or operate this product according to the manufacturer’s
instructions may result in conditions which can produce serious injury, death and/or
property damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically
recommended or published in this Service Manual and unless you understand and have the
skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the product is properly grounded and to reduce the risk of fire,
electric shock, serious injury or death.

W006R2

WARNING

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,”
“WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal
safety of the operator, user, servicer and those maintaining the machine.

DANGER

Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury
or death.

WARNING

Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION

Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or
property damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will
occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is
important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

201143 3

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Safety Information

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.

W003

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to
improper assembly or adjustments subjecting you, or the inexperienced person making such
repairs, to the risk of serious injury, electrical shock, or death.

W007

WARNING

If you or an unqualified person perform service on your product, you must assume the
responsibility for any personal injury or property damage which may result. The manufacturer
will not be responsible for any injury or property damage arising from improper service and/or
service procedures.

W008

WARNING

4 201143

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Safety Information

NOTE: The WARNINGS and IMPORTANT
INSTRUCTIONS appearing in this manual are not
meant to cover all possible conditions and situations
that may occur. Common sense, caution and care
must be exercised when installing, maintaining or
operating the washer.

Always contact your dealer, distributor, service agent
or the manufacturer about any problems or conditions
you do not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for
personal injury or property damage resulting from
improper service. Review all service information
before beginning repairs.

Warranty service must be performed by an authorized
technician, using authorized factory parts. If service is
required after the warranty expires, Alliance Laundry
Systems also recommends contacting an authorized
technician and using authorized factory parts.

201143 5

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Section 2

Introduction

Model Identification

Information in this manual is applicable to these
washer models.

Model

Number

AWN552SN301AW01 X 3.3

AWN552SN301NW22 X 3.3

AWNA62SN301AW01 X 3.3

AWZ17N*-1102 X 3.3

AWZ44N*-1102 X 3.3

AWZ45N*-1102 X 3.3

AWZ51N*-1102 X 3.3

AWZ52N*-1102 X 3.3

AWZ53N*-1102 X 3.3

CWN311SP111CW01 X 3.3

CWN412SP111CW01 X 3.3

DWN412SP111CW01 X 3.3

DWN432SP113CW01 X 3.3

DWN432SP113CW04 X 3.3

FWN311SP301NW10 X 3.3

FWN311SP301NW22 X 3.3

LWB19A*-1109 X 3.3

LWB19B*-1109 X 3.3

LWB19M*-1109 X 3.3

LWD51N*-1100 X 3.3

LWD52M*-1100 X 3.3

LWD52N*-1100 X 3.3

LWG74A*-3050 X 3.3

LWH16N*-3322 X 3.3

LWH18A*-3322 X 3.3

LWH18N*-3322 X 3.3

LWK23A*-3050 X 3.3

LWK24A*-3050 X 3.3

LWK24N*-3050 X 3.3

LWK73A*-3050 X 3.3

LWK74A*-3050 X 3.3

LWK74N*-3050 X 3.3

LWN311PP111NW22 X 3.3

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

1 Speed

Motor

2 Speed

Motor

3 Speed

Motor

Porcelain Washtub

(cu. ft.)

Stainless Steel

Washtub (cu. ft.)

6

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201143

Introduction

Model

Number

1 Speed

Motor

2 Speed

Motor

3 Speed

Motor

Porcelain Washtub

(cu. ft.)

Stainless Steel

Washtub (cu. ft.)

LWN311SP101NW22 X 3.3

LWN311SP111NW22 X 3.3

LWN311SP111TW05 X 3.3

LWN311SP301NW22 X 3.3

LWN311SP331NW22 X 3.3

LWN311SP541NW23 X 3.3

LWN311SP541RW01 X 3.3

LWN311WP101NW22 X 3.3

LWN311WP111NW22 X 3.3

LWN311WP301NW22 X 3.3

LWN311WP331NW22 X 3.3

LWN311WP541NW23 X 3.3

LWN311WP541RW01 X 3.3

LWN312SP301AW01 X

LWN432PP113FW28 X 3.3

LWN432SP113FW28 X 3.3

LWS01A*-1000 X 2.9

LWS01A*-1088 X 2.9

LWS01A*-3088 X 2.9

LWS01A*-3300 X 2.9

LWS11A*-3062 X 3.3

LWS01M*-1000 X 2.9

LWS01M*-3088 X 2.9

LWS01M*-3300 X 2.9

LWS01N*-3088 X 2.9

LWS01N*-3300 X 2.9

LWS02N*-1122 X 3.3

LWS11N*-3062 X 3.3

LWS16A*K X 3.3

LWS16A*-1000 X 3.3

LWS16A*-3000 X 3.3

LWS16A*-3022 X 3.3

LWS16A*-3300 X 3.3

LWS16A*-3322 X 3.3

LWS16B*K X 3.3

LWS16M*K X 3.3

LWS16M*-1000 X 3.3

LWS16M*-3000 X 3.3

LWS16M*-3022 X 3.3

LWS16M*-3300 X 3.3

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

201143 7

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Introduction

Model

Number

1 Speed

Motor

2 Speed

Motor

3 Speed

Motor

Porcelain Washtub

(cu. ft.)

Stainless Steel

Washtub (cu. ft.)

LWS16M*-3322 X 3.3

LWS16N*K X 3.3

LWS16N*-1000 X 3.3

LWS16N*-1122 X 3.3

LWS16N*-3022 X 3.3

LWS16N*-3322 X 3.3

LWS16N*-5423 X 3.3

LWS17A*K X 3.3

LWS17A*-1000 X 3.3

LWS17A*-3000 X 3.3

LWS17A*-3022 X 3.3

LWS17A*-3028 X 3.3

LWS17A*-3050 X 3.3

LWS17A*-3300 X 3.3

LWS17A*-3322 X 3.3

LWS17A*B3020 X 3.3

LWS17A*B3069 X 3.3

LWS17B*K X 3.3

LWS17M*K X 3.3

LWS17M*-1000 X 3.3

LWS17M*-1127 X 3.3

LWS17M*-3000 X 3.3

LWS17M*-3022 X 3.3

LWS17M*-3050 X 3.3

LWS17M*-3300 X 3.3

LWS17M*-3322 X 3.3

LWS17M*B3020 X 3.3

LWS17M*B3069 X 3.3

LWS17N*-1000 X 3.3

LWS17N*-1122 X 3.3

LWS17N*-1127 X 3.3

LWS17N*-3000 X 3.3

LWS17N*-3022 X 3.3

LWS17N*-3028 X 3.3

LWS17N*-3300 X 3.3

LWS17N*-3322 X 3.3

LWS17N*-5423 X 3.3.

LWS17N*B3020 X 3.3

LWS17N*B3069 X 3.3

LWS17N*K X 3.3

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

8 201143

© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT

Introduction

Model

Number

1 Speed

Motor

2 Speed

Motor

3 Speed

Motor

Porcelain Washtub

(cu. ft.)

Stainless Steel

Washtub (cu. ft.)

LWS21A*-3062 X 3.3

LWS21N*-3062 X 3.3

LWS42M*-3050 X 3.3

LWS42N*-3050 X 3.3

LWS45M*-1127

X3.3

LWS45N*-1127 X 3.3

LWS45N*-1130 X 3.3

LWS52N*-1127 X 3.3

LWT42N*-1100 X 3.3

LWT52N*-1100 X 3.3

LWY17A*-1109 X 3.3

LWY17B*-1109 X 3.3

LWY17M*-1109 X 3.3

LWY45A*-1109 X 3.3

LWY45B*-1109 X 3.3

LWY45M*-1109 X 3.3

LWZ01M*-1102 X 2.9

LWZ01N*-1102 X 2.9

LWZ02N*-1102 X 3.3

LWZ16A*-1000 X 3.3

LWZ16M*-1000 X 3.3

LWZ16N*-1000 X 3.3

LWZ17A*-3000 X 3.3

LWZ17A*B3020 X 3.3

LWZ17A*B3069 X 3.3

LWZ17M*-3000 X 3.3

LWZ17M*B3020 X 3.3

LWZ17M*B3069 X 3.3

LWZ17N*-3022 X 3.3

LWZ17N*B3020 X 3.3

LWZ17N*B3069 X 3.3

LWZ20M*-3300 X 3.3

LWZ20N*-3300 X 3.3

LWZ22M*-1102 X 3.3

LWZ22N*-1102 X 3.3

LWZ42M*-1102 X 3.3

LWZ42N*-1102 X 3.3

LWZ52M*-1102 X 3.3

LWZ52N*-1102 X 3.3

LWZ77M*-1102 X 3.3

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

201143 9

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Introduction

Model

Number

1 Speed

Motor

2 Speed

Motor

3 Speed

Motor

Porcelain Washtub

(cu. ft.)

Stainless Steel

Washtub (cu. ft.)

LWZ77N*-1102 X 3.3

YWN311PP111CW01 X 3.3

YWN321SP541RW01 X 3.3

MWN311SP111TW06 X 3.3

ZWN311SP111CW01 X 3.3

ZWN412SP111CW01 X 3.3

ZWN432SP111CW01 X 3.3

ZWN432SP113CW01 X 3.3

ZWN432SP113CW04 X 3.3

* Add Letter To Designate Color. L – Almond W – White Q – Bisque

10 201143

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How Your Washer Works

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Introduction

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W407SE3A

201143 11

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Introduction

The cycle begins with a wash fill. The water
temperature is determined by the temperature selector.
While water fills the washtub, a column of air is
trapped in a pressure bulb and hose. The air pressure
continues to increase as the washtub fills with water
until it is great enough to activate the pressure switch.
The pressure switch then causes the wash fill to stop
and wash agitation to begin. However, the loading door
must be closed for the washer to agitate or spin.

The washer uses a reversing type motor, a special drive
belt and an idler assembly. The idler assembly applies
tension to the outside of the drive belt.

During agitation, the motor runs in the
counterclockwise direction. The spring tension on the
idler pulley applies the tension required to reduce the
slack on the drive belt and maintain maximum belt to
motor pulley contact. This eliminates belt slippage and
ensures an efficient wash action, even with extra large
loads.

The belt drives the transmission drive pulley in the
counterclockwise direction. The pulley drives the helix
which is splined to the input shaft of the transmission.
This causes the input shaft to turn inside of a roller
clutch which is pressed into the transmission cover.
This roller clutch acts as a bearing in the
counterclockwise direction allowing the transmission
gears to operate. The transmission’s rack and pinion
gear design produces a 210 degree agitation stroke at
the output shaft of the transmission which drives the
agitator. The brake assembly remains locked during the
agitation mode since no pressure is applied to it by the
transmission drive pulley.

The drive pulley turns clockwise riding up the ramps of
the helix, exerting pressure on the brake and forcing it
to release from brake pads. The helix drives the input
shaft of the transmission, and when the input shaft turns
in the clockwise direction the roller clutch locks onto
the shaft causing the entire transmission assembly to
turn. None of the gears in the transmission are
operating at this time. The hub of the washtub is splined
to the transmission tube and rotates with the
transmission assembly. The centrifugal force created
by the spinning washtub causes water to be extracted
from the clothes.

Water is introduced during the first spin to “SPRAY”
the garments and remove suds from them. The initial
spin is followed by rinse agitation to rinse away any
detergent residue. The washer fills and then agitates
like the wash portion of the cycle. Following rinse
agitation, a final spin extracts the rinse water from the
clothes preparing them for the dryer.

After the wash agitation is completed, the timer
advances into the first spin. During spin, the motor
reverses turning in the clockwise direction to spin the
water out of the washtub.

As water is removed by the pump and the momentum
of the washtub increases, the idler spring tension
gradually overcomes the belt tension removing the belt
slack. This eventually increases the belt to pulley
contact until maximum spin speed is achieved.

The combination of water, washtub and load weight
cause the drive belt tension on the idler side of the belt
to overtake the idler spring pressure allowing the belt to
become slack on the opposite side. This reduces the
belt to pulley contact and allows slipping between the
belt and pulley.

12 201143

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Introduction

1

Customer Service

If literature or replacement parts are required, contact
the source from whom the machine was purchased or
contact Alliance Laundry Systems at [phone]
for the name and address of the nearest authorized parts
distributor.

For technical assistance, call [phone].

Nameplate Location

When calling or writing about your product, be sure to
mention model and serial numbers. Model and serial
numbers are located on nameplate(s) as shown.

W429S

1 Nameplate

201143 13

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Section 3

WARNING

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.

W003

General Troubleshooting

IMPORTANT: Refer to Wiring Diagram for aid in testing washer components.

1. Clicking Noise During Operation on NEWLY Installed Units

If a clicking noise is heard when first starting up a new
topload washer, the noise is related to the belt taking a
temporary “set” around the idler pulley. The set causes
a slight bump in the belt which in turn causes the idler
lever to tap the motor bracket making the clicking
noise. THE BELT DOES NOT NEED TO BE
REPLACED.

To correct this condition please perform the following
break-in procedure:

1. After installing the unit start a fill cycle to
make sure the seals have been lubricated.

2. Stop the fill cycle and place the unit into a
spin cycle.

3. Run the cycle for several minutes until the
belt has warmed up. This will remove the
“set.”

4. Normal use will keep the belt from
resetting.

5. For extended periods of non-use (three to
four weeks), this procedure might need to
be repeated.

14

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201143

2. Motor Hums

A topload washer exhibiting a humming motor in
agitation or spin may require the timer or motor to be
replaced. Refer to flow chart below to determine if the
motor or timer needs to be replaced.

Motor Hums.

General Troubleshooting

Does belt turn

freely in

counterclockwise

direction?

Yes

Does belt turn

freely in clockwise

direction?

Yes

Does the

motor hum in

the agitate

step?

No

Does the

motor hum in

the spin

step?

No

No

Yes

Start washer in
spin step.

Yes

Start washer in
agitate step.

Check
transmission for
proper operation.

Check brakes for
proper operation.

Does motor

continue to

hum?

No

Yes

Replace motor.

Replace timer.

TLW403S

201143 15

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General Troubleshooting

There is no hot water.

Is the water

supply faucet

closed?

Open faucet.

Yes

Is the water

supply cold?

No

Check water heater.

Yes

Is the hot water

fill hose kinked?

Straighten or
replace hose.

No

Yes

Is the mixing valve

screen or screen in

outer end of fill hose

nearest water supply

faucet clogged?

No

Disconnect hot
fill hose and
clean or
replace screen.

Yes

Is hot water

mixing valve

solenoid

inoperative?

Test
solenoid and
replace if
necessary.

Is

timer/control

inoperative?

Test for
continuity
through timer
circuits (refer to
wiring diagram)
or test control
and replace if
inoperative.

Yes

Is temperature

switch

inoperative?

Test switch
and replace if
inoperative.

Yes

Is pressure

switch

inoperative?

Test switch.
Must have
continuity from
terminal 1 to 2
when empty or
1-3 when full.
Replace if
inoperative.

Yes

Is pressure

hose

clogged?

Remove and
clean or
replace hose.

Yes

No

Is there

broken, loose

or incorrect

wiring?

Refer to
appropriate
wiring
diagram.

Yes

No

TLW409S

Yes

No

No

Is unit plugged in

and power

available to outlet?

Check plug
and reset
circuit
breaker.

No

No

No

Yes

3. No Hot Water

16 201143

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4. No Cold Water

There is no cold
water.

Is the water

supply faucet

closed?

Open faucet.

Yes

Is the cold

water fill hose

kinked?

Straighten or

replace hose.

Yes

Is the mixing valve

screen or screen in

outer end of fill hose

nearest water supply

faucet clogged?

No

Disconnect
cold fill hose
and clean or
replace screen.

Yes

Is cold water
mixing valve

solenoid

inoperative?

Test
solenoid
and
replace if
necessary.

Yes

Yes

Is temperature

switch

inoperative?

Test switch
and replace if
inoperative.

Yes

Is pressure

switch

inoperative?

Test switch.
Must have
continuity from
terminal 1 to 2
when empty or
1-3 when full.
Replace if
inoperative.

Yes

Is pressure

hose

clogged?

Remove and
clean or
replace hose.

Yes

No

Is there

broken, loose

or incorrect

wiring?

Refer to
appropriate
wiring
diagram.

Yes

No

TLW410S

No

No

No

Is unit plugged in

and power

available to outlet?

Check plug
and reset
circuit
breaker.

No

No

No

Yes

Is

timer/control

inoperative?

Test for
continuity
through timer
circuits (refer to
wiring diagram)
or test control
and replace if
inoperative.

General Troubleshooting

201143 17

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General Troubleshooting

There is no warm
water.

Is there no
hot water?

Refer to No Hot
Water paragraph.

Yes

Is there no

cold water?

No

Refer to No Cold
Water paragraph.

Yes

TLW362S

5. No Warm Water

18 201143

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6. Water Fill Does Not Stop At Proper Level

Water fill does not
stop at proper level.

Is pressure

switch

inoperative?

Test switch and
replace if
inoperative.

Yes

Is mixing

valve

inoperative?

Test valve and
replace if
inoperative.

Yes

Was there a siphoning

action started in washer

causing water to be

siphoned from washer

during cycle due to end

of drain hose being

lower than cabinet top of

washer?

Install 562P3
Siphon
Break Kit.

TLW348S

Yes

Is there
water in

pressure

hose?

Blow air through
hose to remove
water or replace
hose.

Yes

Is there
broken,

loose,

shorted or

incorrect

wiring?

Refer to
appropriate
wiring diagram.

No

Yes

Is there an

air leak in

pressure

hose?

Replace
hose.

Yes

No

Does drain
hose fit tight
in standpipe

or drain?

Provide an air
gap around drain
hose and drain
receptacle.
Install No. 36878
Standpipe
Adapter (optional
on some
models).

No

No

No

Yes

No

General Troubleshooting

201143 19

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General Troubleshooting

Timer does not advance.

Is pause part

of normal

operation?

Timer is designed to
pause during fill
periods and when
going from agitate to
spin. Allow completion
of those steps. Some
cycles (delicate) have
additional pauses.
Refer to diagram for
information on time
required.

Yes

Is timer

inoperative?

Test for
continuity
through timer
circuits (refer to
wiring diagram)
and replace if
inoperative.

Yes

Is lid

open?

Close lid. Lid
MUST be closed
any time the
washer is set to
agitate or spin.

Yes

Washer

will not fill?

TLW363S

Has washer

drive motor

over loaded

and motor

thermal

overload been

tripped?

Timer is designed
to stop under
these conditions.
Motor thermal
proctor reset time
may vary
depending upon
the reason for
washer overload,
however, it should
reset within 15
minutes. Check to
ensure washer
was not
overloaded with
clothes.

Yes

Is circuit breaker

to washer tripped,

disconnecting

power to washer?

Reset circuit
breaker.

Yes

Timer pauses until
pressure switch is
satisfied. Timer is
designed to pause
when going from
spin into rinse to
allow the washtub to
stop spinning before
filling. Make sure
timer has advanced
into fill portion of
rinse cycle.

Is timer

motor lead

wire off timer

terminal?

Refer to
appropriate
wiring diagram
and reattach
wire.

No

Yes

Is there

broken, loose

or incorrect

wiring?

Refer to
appropriate
wiring diagram.

Yes

Is washer
siphoning

during rinse

fill?

Install siphon
break kit, Part
No. 562P3.

No

Yes

No

No

No

No

No

No

Yes

7. Timer Does Not Advance (Timer Models Only)

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8. Motor Does Not Run

Motor does not run.

Is electrical

power off, fuse

blown or power

cord not

plugged in?

Check laundry
room for blown or
loose fuse(s) or
open circuit
breakers.
(Washer itself
does not have an
electrical fuse.)

Yes

Is lid open or

lid switch

inoperative?

Close lid or
test switch and
replace if
inoperative.

Yes

Is

timer/control

improperly

set?

Reset
timer/control or
try another
cycle.

Yes

Are motor

starting functions

inoperative; no

start or motor

hums only?

Refer to Test
Procedures
section to
check start
switch and
start windings.

TLW411S

No

Test for
continuity
through timer
circuits (refer
to wiring
diagram) or test
control and
replace if
inoperative.

Yes

Is there
broken,

loose or

incorrect

wiring?

Refer to
appropriate
wiring diagram.

Yes

Refer to
appropriate wiring
diagram for
correct wiring.

Yes

Is motor dead,

won't run?

Refer to Test
Procedures
section to
check switch
and windings.

Yes

Is there a bind in

upper or lower

motor bearing?

Remove belt and
determine if
motor shaft will
spin. Replace
motor if shaft is
locked up.

Yes

Is power

cord

miswired?

Yes

Has motor

overload
protector

cycled?

Wait two or three
minutes for overload
protector to reset. If
protector cycles
repeatedly, refer to
Paragraph 9.

No

Yes

No

No

Is there a

bind in
pump?

Replace pump.

No

No

Yes

No

No

No

No

Is

timer/control

inoperative?

General Troubleshooting

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