ALLIANCE DWN432SP113CW01, AWNE92SP113FW01, AWNE82SP113FW01, AWNE92SN303AW01, FWNE52SP303ZW01 Troubleshooting Manual

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Troubleshooting

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TLW23C

Part No. 203562

August 2015

Table of

Contents

Section 1 – Safety Information ...............................................................3

Section 2 – Introduction ..........................................................................5

Model Identification ..............................................................................5

How Your Washer Works .....................................................................6

Customer Service...................................................................................8

Nameplate Location...............................................................................8

Section 3 – Troubleshooting....................................................................9

1. Production Test Summary.............................................................9

2. Keypad Combinations.................................................................10

3. Rapid Advance............................................................................11

4. Control Version Display .............................................................11

5. Low Water Level on High Fill Setting........................................11

6. No Hot Water - “Er”, “FL” .........................................................12

7. No Cold Water - “Er”, “FL” .......................................................14

8. No Warm Water - “Er”, “FL”.....................................................16

9. Slow Hot Fill or Warm Fill is Too Cold .....................................17

10. Water Fill Does Not Stop At Proper Level,

Fill Error “Er”, “FL”, Overflow Error “Er”, “OF” ....................18

11. “Er”, “PS” on the display, Pressure sensor error ........................19

12. Washer Fills, Motor Hums..........................................................21

13. Cycle Does Not Advance............................................................22

14. Motor Does Not Run - “tP”.........................................................23

15. No Agitation................................................................................25

16. Constant Agitation ......................................................................26

17. Washer Overheats, Cycles On Motor Thermal Protector,

Switch Actuator Kicks In And Out, “tP” ...................................27

18. Slow Spin Or No Spin.................................................................28

19. Constant Spin ..............................................................................30

20. Washer Stops In Cycle; Quits After A Couple Loads; Is

Intermittent - “tP”........................................................................31

21. Washer Is Locked Up Or Binding...............................................33

22. Outer Tub Does Not Empty “Er”, “dr” Drain Error,

“Er”, “Sd” Slow Drain ................................................................34

23. Excessive Vibration ....................................................................35

24. Water Leaking From Outer Tub..................................................36

203562 1

Section 4 – Error Codes ........................................................................37

25. Error Codes .................................................................................37

Section 5 – Adjustments ........................................................................39

26. Leveling Legs..............................................................................39

27. Belt (Agitate And Spin) ..............................................................39

Section 6 – Test Procedures ..................................................................40

28. Motor Test Procedure..................................................................40

29. Mixing Valve Solenoid Test Procedure......................................41

Section 7 – Cycle Sequence Charts

– Models AWNE82SN303AW01 and AWNE92SN303AW01............42

30. Normal ECO Cycle .....................................................................42

31. Delicate Cycle .............................................................................44

32. All Other Cycles..........................................................................45

Section 8 – Cycle Sequence Charts – Models LWNE52SP543RW01, LWNE52WP543RW01 and

YWNE52SP543RW01 ...........................................................................46

33. Normal ECO Cycle .....................................................................46

34. Delicate Cycle .............................................................................47

35. All Other Cycles..........................................................................48

Section 9 – Cycle Sequence Charts

– Model LWNA52SP113TW01.............................................................49

36. Normal ECO Cycle .....................................................................49

37. Delicate Cycle .............................................................................50

38. All Other Cycles..........................................................................51

Section 10 – Cycle Sequence Charts – All Other Models...................52

39. Normal ECO Cycle .....................................................................52

40. Delicate Cycle .............................................................................53

41. All Other Cycles..........................................................................54

Section 11 – Internal Wiring of Washer Motor Switch......................55

Motor Assembly (1 Speed Motors).................................................. 55

Motor Assembly (2 Speed Motors).................................................. 56

2 203562

Section 1

• Failure to install, maintain and/or operate this product according to the manufacturer’s instructions may result in conditions which can produce serious injury, death and/or property damage.

• Do not repair or replace any part of the product or attempt any servicing unless specifically recommended or published in this Service Manual and unless you understand and have the skills to carry out the servicing.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the product is properly grounded and to reduce the risk of fire, electric shock, serious injury or death.

W006R2

WARNING

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,” “WARNING,” and “DANGER”) followed by specific instructions. These precautions are intended for the personal safety of the operator, user, servicer and those maintaining the machine.

DANGER

Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

WARNING

Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION

Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

203562

Safety Information

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer is properly grounded.

W003

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to improper assembly or adjustments subjecting you, or the inexperienced person making such repairs, to the risk of serious injury, electrical shock, or death.

W007

WARNING

If you or an unqualified person perform service on your product, you must assume the responsibility for any personal injury or property damage which may result. The manufacturer will not be responsible for any injury or property damage arising from improper service and/or service procedures.

W008

WARNING

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to cover all possible conditions and situations that may occur. Common sense, caution and care must be exercised when installing, maintaining or operating the washer.

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician and using authorized factory parts.

4 203562

Section 2

Introduction

Model Identification

Information in this manual is applicable to these washer models.

AWNE82SP113FW01 AWNE82SN303AW01 AWNE92SP113FW01 AWNE92SN303AW01 DWN432SP113CW01 FWNE52SP303ZW01 FWNE52SP303ZW14 LWN432SP113TW01 LWNA52SP113TW01 LWNE52PP113TW01 LWNE52PP113ZW01 LWNE52PP303SW01 LWNE52SP103ZW01 LWNE52SP113FQ01

LWNE52SP113FW01 LWNE52SP113TW01 LWNE52SP113ZW01 LWNE52SP303AW01 LWNE52SP303BW01 LWNE52SP303EW01 LWNE52SP303NW26 LWNE52SP303SW01 LWNE52SP303UW01 LWNE52SP303ZW01 LWNE52SP543RW01 LWNE52SP543ZW01 LWNE52WP113FW01 LWNE52WP113TW01

LWNE52WP303ZW01 LWNE52WP543RW01 LWNE52WP543ZW01 YWNE52PP113CW01 YWNE52SP303EW01 YWNE52SP303UW01 YWNE52SP543RW01 YWNE52SP543ZW01 ZWN432SP113CW01 ZWNE82SP113CW01 ZWNE82SP113FW01 ZWNE92SP113FW01

203562 5

Introduction

TLW422S

Electronic Control

Agitator

Outer

Tub

Mixing

Valve

Washtub

Transmission

Motor

Pump

Output

Board

How Your Washer Works

6 203562

Introduction

The cycle begins with a wash fill. The water temperature is determined by the temperature selected on the control. While water fills the washtub, a column of air is trapped in a pressure bulb and hose. The air pressure continues to increase as the washtub fills with water until it is great enough to trip the pressure sensor at the selected water level (load size). The pressure sensor trip then causes the wash fill to stop and wash agitation to begin. However, the lid must be closed for any washer operation to occur.

The washer uses a reversing type motor, a special drive belt and an idler assembly. The idler assembly applies tension to the outside of the drive belt.

During agitation, the motor runs in the counterclockwise direction. The spring tension on the idler pulley applies the tension required to reduce the slack on the drive belt and maintain maximum belt to motor pulley contact. This eliminates belt slippage and ensures an efficient wash action, even with extra large loads.

The belt drives the transmission drive pulley in the counterclockwise direction. The pulley drives the helix which is splined to the input shaft of the transmission. This causes the input shaft to turn inside of a roller clutch which is pressed into the transmission cover. This roller clutch acts as a bearing in the counterclockwise direction allowing the transmission gears to operate. The transmission’s rack and pinion gear design produces a 210 degree agitation stroke at the output shaft of the transmission which drives the agitator. The brake assembly remains locked during the agitation mode since no pressure is applied to it by the transmission drive pulley.

As water is removed by the pump and the momentum of the washtub increases, the idler spring tension gradually overcomes the belt tension removing the belt slack. This eventually increases the belt to pulley contact until maximum spin speed is achieved.

The drive pulley turns clockwise riding up the ramps of the helix, exerting pressure on the brake and forcing it to release from brake pads. The helix drives the input shaft of the transmission, and when the input shaft turns in the clockwise direction the roller clutch locks onto the shaft causing the entire transmission assembly to turn. None of the gears in the transmission are operating at this time. The hub of the washtub is splined to the transmission tube and rotates with the transmission assembly. The centrifugal acceleration created by the spinning washtub causes water to be extracted from the clothes.

Water is introduced during the first spin to “SPRAY” the garments and remove suds from them. The initial spin is followed by a rinse step to rinse away any detergent residue.

During the rinse step in the Normal Eco cycle there is a spray rinse. Water is sprayed into the washtub while it is spinning. In all other cycles, the washer fills and then agitates like the wash portion of the cycle.

Following the rinse step a final spin extracts the rinse water from the clothes preparing them for the dryer.

Refer to Cycle Sequence Charts section for a detailed breakdown of each cycle.

After the wash agitation is completed and a short pause occurs, the control advances into the first spin. During spin, the motor reverses turning in the clockwise direction to spin the water out of the washtub. The combination of water, washtub and load weight cause the drive belt tension on the idler side of the belt to overtake the idler spring pressure allowing the belt to become slack on the opposite side. This reduces the belt to pulley contact and allows slipping between the belt and pulley.

203562 7

Introduction

W429SE1B

Customer Service

If literature or replacement parts are required, contact the source from whom the machine was purchased or contact Alliance Laundry Systems at (920) 748-3950 for the name and address of the nearest authorized parts distributor.

For technical assistance, call (920) 748-3121.

Nameplate Location

When calling or writing about your product, be sure to mention model and serial numbers. Model and serial numbers are located on nameplate(s) as shown.

8 203562

Section 3

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect electric power to the washer before servicing.

• Never start the washer with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the washer is properly grounded.

W003

WARNING

Troubleshooting

IMPORTANT: Refer to Wiring Diagram for aid in testing washer components.

1. Production Test Summary

To enter Production Test Mode, disconnect machine from electrical power and reconnect. Within five minutes press keypads 2 and 7 (Refer to Figure 1) at the same time.

Press the Start/Pause keypad to advance through the steps.

Test Name Display LEDs Motor

Control Type “tL” All Off None Off Off Off

Control Firmware Major “XX”* All Off None Off Off Off

Output Board “ob” All Off None Off Off Off

Control Level “XX”* All Off None Off Off Off

CCB Region Display

Cycle Confirm

Control Dip Switches “XX”* All Off None Off Off Off

Keypad Test “PX” or “XX”* All Off None Off Off Off

Display Test “8.8” All On None Off On Off

High Speed Spin Test “01” Spin On High Speed Off Off Off

Hot Water Test “02” All Off None Hot Off Off

Cold Water Test “03” All Off None Cold Off Off

Warm Wat e r /

Pressure Sensor Test**

High Speed Agitate “05” Rinse On High Agitate Off Off Off

Low Speed Agitate “06” Rinse On Low Agitate Off Off Off

Low Speed Spin “07” Spin On Low Spin Off Off Off

High Speed Spin “08” Spin On High Spin Off Off Off

Warm Water Test “09” All Off None Hot, Cold Off Off

High Speed Spin/

Tub Empty Test

*“XX” displays number relating to test. **This step will only advance automatically once specified water levels are reached.

“XX”* All Off None Off Off Off

“04” All Off None Hot, Cold Off Off

“10” Spin On High Spin Off Off Off

Table 1 (Continued)

Water Va lv es

203562 9

Audio

Ton e

Auxilliary

Output

Troubleshooting

Table 1 (Continued)

Test Name Display LEDs Motor

Auxilliary 1 “11” All Off None Off Off Aux 1

Auxilliary 2 “12” All Off None Off Off Aux 2

Auxilliary 3 “13” All Off None Off Off Aux 3

Auxilliary 4 “14” All Off None Off Off Aux 4

Power Down “Pd” All Off None Off Off Off

*“XX” displays number relating to test. **This step will only advance automatically once specified water levels are reached.

Tab le 1

Water Va lv es

Audio

Ton e

2. Keypad Combinations

Refer to Figure 1.

Function Keys Entry state

Enter/Exit Software Version Display Mode 7+8 Start Mode

Enter Output Board Version Display 3+14 Start Mode

Rapid Advance 7+13 Run Mode

Enter/Exit Audit Display Mode 3+9 Start Mode

Auxilliary

Output

Enter Motor Thermal Protect Counter 7+9 Start Mode

Enter Production Test Mode 2+7 Start Mode under 5 min

Enter/Exit Production Test Counter 2+9 Start Mode

Toggle Keypad Acknowledgement 13+14 Start Mode

Turn On/Off Rainbow Pizzazz display 9+10 Start Mode

Enter/Exit Show Mode 3+8 Start Mode

Pressure Sensor Display 4+14

Tab le 2

Any Mode Except Errors

10 203562

3. Rapid Advance

TLW432S

5 7 9 13 18

6 8 10 14 19

11 15 20

16 21

17 22

For Rapid Advance press keypads 7 and 13 at the same time to advance to the next step of the cycle. Each time these keypads are pressed the cycle will advance to the next step. Then press them both again to advance through the cycle. Refer to Cycle Sequence Charts section for each cycle step. Fill/Agitate cycle steps count as one Rapid Advance step.

Troubleshooting

TLW432S

Figure 1

5. Low Water Level on High Fill Setting

a. If there is an instance of a low water level on the

highest fill setting, check that the high setting water level is between 12 and 13.5 inches.

b. If the water level is within .5 inch of this level

without clothes, it is performing as designed.

4. Control Version Display

a. To display the software version, press keypads

7 and 8 at the same time.

b. To display the output board version, press

keypads 3 and 14 at the same time.

203562 11

Troubleshooting

TLW457S

6. No Hot Water - “Er”, “FL”

There is no hot water.

Is the water

supply faucet

closed?

Is the water

supply cold?

Is the hot water

fill hose kinked?

Yes

Open faucet.

Check water heater.

Straighten or replace hose.

Is there

voltage at the

Hot Solenoid?

Yes

Hot Solenoid

inoperative?

pressure hose

clogged or damaged?

Yes

Replace valve.

Remove and

Yes

clean or replace hose.

Check wiring from output board to water valve.

Is the mixing valve

screen or screen in

outer end of fill hose

nearest water supply

faucet clogged?

there voltage

output from output

board to the Hot Solenoid

at “H4-8” and

“H4-1”?

Yes

12 203562

Disconnect hot

Yes

fill hose and clean or replace screen.

Replace

output board.

TLW457S

No Hot Water - “Er”, “FL”

TLW456S

Troubleshooting

203562 13

Troubleshooting

There is no cold water.

Is the water

supply faucet

closed?

Open faucet.

Yes

Is the cold

water fill hose

kinked?

Straighten or

replace hose.

Yes

Is the mixing valve

screen or screen in

outer end of fill hose

nearest water supply

faucet clogged?

Disconnect cold fill hose and clean or replace screen.

Yes

there voltage

at the output board to

the Cold Solenoid

at “H4-7” and

“H4-1”

Replace output board.

Replace valve.

Is Cold

Solenoid

inoperative?

Yes

TLW458S

Yes

pressure hose clogged or damaged?

Remove and clean or replace hose.

there voltage

to the Cold

Solenoid?

Check wiring from output board to water solenoid.

TLW458S

7. No Cold Water - “Er”, “FL”

14 203562

No Cold Water - “Er”, “FL”

TLW456S

Troubleshooting

203562 15

Troubleshooting

There is no warm water.

Is there no hot water?

Refer to Paragraph 1.

Yes

Is there no

cold water?

Refer to Paragraph 2.

Yes

TLW328S

8. No Warm Water - “Er”, “FL”

16 203562

+ 42 hidden pages

ALLIANCE DWN432SP113CW01, AWNE92SP113FW01, AWNE82SP113FW01, AWNE92SN303AW01, FWNE52SP303ZW01 Troubleshooting Manual

Specifications and Main Features

Frequently Asked Questions

User Manual