Summary of Changes1
About This Publication1
Environment and Enclosure2
Preventing Electrostatic Discharge2
North American Hazardous Location Approval3
Catalog Number Explanation4
About the Terminals4
Parts List6
Install the Terminal7
Product Dimensions10
Choose a Power Supply12
Connect Devices15
Troubleshooting16
Battery Replacement16
Specifications18
Additional Resources20
Summary of Changes
This publication contains the following new or updated information. This list includes substantive updates only
and is not intended to reflect all changes. Translated versions are not always available for each revision.
This document provides instructions on how to install, wire, ground, and troubleshoot PanelView™ 800 terminals.
It does not provide information on how to configure or run applications on the following devices: 2711R-T4T,
2711R-T7T, and 2711R-T10T.
ATTENTION: This equipment is intended for use in a Pollution Degree 2 industrial
environment, in overvoltage Category II applications (as defined in EN/IEC 60664-1), at
altitudes up to 2000 m (6562 ft) without derating.
This equipment is not intended for use in residential environments and may not provide
adequate protection to radio communication services in such environments.
This equipment is supplied as open-type equipment for indoor use. It must be mounted
within an enclosure that is suitably designed for those specific environmental conditions
that will be present and appropriately designed to prevent personal injury resulting from
accessibility to live parts. The enclosure must have suitable flame-retardant properties to
prevent or minimize the spread of flame, complying with a flame spread rating of 5VA or be
approved for the application if nonmetallic. The interior of the enclosure must be accessible
only by the use of a tool. Subsequent sections of this publication may contain more
information regarding specific enclosure type ratings that are required to comply with
certain product safety certifications.
The following information applies when operating this
equipment in hazardous locations:
Products marked “CL I, DIV 2, GP A, B, C, D” are suitable for
use in Class I Division 2 Groups A, B, C, D, Hazardous
Locations and nonhazardous locations only. Each product is
supplied with markings on the rating nameplate indicating
the hazardous location temperature code. When combining
products within a system, the most adverse temperature
code (lowest “T” number) may be used to help determine the
overall temperature code of the system. Combinations of
equipment in your system are subject to investigation by
the local Authority Having Jurisdiction at the time of
installation.
WAR N IN G:
EXPLOSION HAZARD
• Do not disconnect equipment unless
power has been removed or the area is
known to be nonhazardous.
• Do not disconnect connections to this
equipment unless power has been
removed or the area is known to be
nonhazardous. Secure any external
connections that mate to this equipment
by using screws, sliding latches, threaded
connectors, or other means provided with
this product.
• Substitution of components may impair
suitability for Class I, Division 2.
• If this product contains batteries, they
must only be changed in an area known
to be nonhazardous.
ATTENTION: This product is intended to be mounted to a well-grounded mounting surface
such as a metal panel. Additional grounding connections from the power supply's mounting
tabs or DIN rail (if used) are not required unless the mounting surface cannot be grounded.
See Industrial Automation Wiring and Grounding Guidelines, publication 1770-4.1, for
additional information.
Informations sur l’utilisation de cet équipement en
environnements dangereux:
Les produits marqués “CL I, DIV 2, GP A, B, C, D” ne conviennent
qu'à une utilisation en environnements de Classe I Division 2
Groupes A, B, C, D dangereux et non dangereux. Chaque produit
est livré avec des marquages sur sa plaque d'identification qui
indiquent le code de température pour les environnements
dangereux. Lorsque plusieurs produits sont combinés dans un
système, le code de température le plus défavorable (code de
température le plus faible) peut être utilisé pour déterminer le
code de température global du système. Les combinaisons
d'équipements dans le système sont sujettes à inspection par
les autorités locales qualifiées au moment de l'installation.
AVERTISSEMENT:
RISQUE D'EXPLOSION
• Couper le courant ou s'assurer que
l'environnement est classé non dangereux
avant de débrancher l'équipement.
• Couper le courant ou s'assurer que
l'environnement est classé non dangereux
avant de débrancher les connecteurs. Fixer
tous les connecteurs externes reliés à cet
équipement à l'aide de vis, loquets
coulissants, connecteurs filetés ou autres
moyens fournis avec ce produit.
• La substitution de composants peut rendre
cet équipement inadapté à une utilisation en
environnement de Classe I, Division 2.
• S’assurer que l’environnement est classé non
dangereux avant de changer les piles.
ATTENTION: If this equipment is used in a manner not specified by the manufacturer, the
protection provided by the equipment may be impaired.
ATTENTION: Do not place the module in direct sunlight. Prolonged exposure to direct
sunlight could degrade the LCD.
ATTENTION: The USB device port is not intended for Customer use. The USB host port cable
is not to exceed 3.0 m (9.84 ft).
Rockwell Automation Publication 2711R-IN001B-EN-P - September 20223
PanelView 800 terminals are operator interface devices for monitoring and controlling devices that are attached
to a controller. HMI applications are created using Connected Components Workbench™ software, then
downloaded to the terminal.
PanelView 800 Terminal – 2711R-T4T
ItemDescriptionItemDescription
1
2Touch display, function keys8RS-232 port
324V DC power input9RS-422 and RS-485 port
(1) The Power Status LED is red when in screen saver or dimmer mode and green when in normal (operational) mode.
(2) The USB device port is not intended for Customer use.
4Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
2Touch display8USB host port
3Mounting slots9Diagnostic status indicator
4RS-422 and RS-485 port10microSD (Secure Digital) card slot
5RS-232 port1124V DC power input
610/100 Mbit Ethernet port12
(1) The Power Status LED is red when in screen saver or dimmer mode and green when in normal (operational) mode.
(2) The USB device port is not intended for Customer use.
7Replaceable real-time clock battery
USB device port
(2)
Rockwell Automation Publication 2711R-IN001B-EN-P - September 20225
2Touch display8USB host port
3Mounting slots9Diagnostic status indicator
4RS-422 and RS-485 port10microSD (Secure Digital) card slot
5RS-232 port1124V DC power input
610/100 Mbit Ethernet port12
(1) The Power Status LED is red when in screen saver or dimmer mode and green when in normal (operational) mode.
(2) The USB device port is not intended for Customer use.
Power status LED
(1)
7Replaceable real-time clock battery
USB device port
(2)
Parts List
PanelView 800 terminals ship with these items:
•Power terminal block
•RS-422/RS-485 5-pin terminal block
•Lithium battery for real-time clock (pre-installed)
•Panel cutout template
•Mounting levers (four for 2711R-T4T, six for 2711R-T7T, and eight for 2711R-T10T)
6Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
Before installing the terminal in a panel, review minimum clearances, panel guidelines, panel cutout dimensions,
and product dimensions.
Minimum Spacing
Plan for adequate space around the terminal, inside the enclosure, for ventilation and cabling. Consider heat
produced by other devices in the enclosure.
The ambient temperature around the terminal must be 0…50 °C (32…122 °F).
Catalog NumberTopBottomSidesBack
2711R-T4T51 mm (2 in.)51 mm (2 in.)51 mm (2 in.)51 mm (2 in.)
2711R-T7T51 mm (2 in.)51 mm (2 in.)25 mm (1 in.)51 mm (2 in.)
2711R-T10T51 mm (2 in.)25 mm (1 in.)25 mm (1 in.)51 mm (2 in.)
WA RN IN G : When you insert or remove the microSD card while power is on, an electrical arc can
occur. This could cause an explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
The minimum spacing requirements are sufficient for connecting cables and inserting or
removing a memory card. Plan for additional clearance if using the USB host port on the back of
the unit.
Mounting Angle
You can mount the terminal vertically against the panel, or tilted forward or backwards, up to a 60° angle. For
mounting angles greater than 60°, the operating temperature is restricted to 40 °C (104 °F).
Panel Guidelines
Supporting panels must be at least 16 gauge to provide proper sealing against water and dust and to provide
proper support. The panel surface must be flat and free of imperfections to maintain an adequate seal and NEMA
Type ratings.
Panel Cutout Dimensions
Use the template shipped with your terminal to mark the cutout dimensions.
Catalog NumberHeight, approx., mm (in.)Width, approx., mm (in.)
Mounting levers secure the PanelView 800 terminal to the panel.
ATTENTION: Follow these guidelines when mounting the terminal in a panel.
• Disconnect all electrical power from the panel before making the panel cutout.
• Make sure that the area around the panel cutout is clear.
• Take precautions so metal cuttings do not enter any components that are already installed in
the panel.
• Failure to follow these instructions may result in personal injury or damage to panel
components.
WA RN IN G : If you connect or disconnect the serial cable with power applied to this module or
the serial device on the other end of the cable, an electrical arc can occur. This could cause an
explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
WA RN IN G : When used in a Class I, Division 2, hazardous location, this equipment must be
mounted in a suitable enclosure with proper wiring method that complies with the governing
electrical codes.
Follow these steps to mount the terminal in a panel.
1. Cut an opening in the panel using the template shipped with the terminal.
2. Make sure that the sealing gasket is properly positioned on the terminal.
This gasket forms a compression type seal. Do not use sealing compounds.
3. Place the terminal in the panel cutout.
IMPORTANTThe terminal temperature must be greater than 0 °C (32 °F) during panel
installation.
4. Insert all mounting levers into the mounting slots on the terminal.
Slide each lever until the short, flat side of lever touches the surface of the panel.
5. When all levers are in place, slide each lever an additional notch or two until you hear a click.
8Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
2711R-T4T116 mm (4.57 in.)138 mm (5.43 in.)43 mm (1.69 in.)39 mm (1.54 in.)
2711R-T7T144 mm (5.67 in.)197 mm (7.76 in.)54 mm (2.13 in.)50 mm (1.97 in.)
2711R-T10T225 mm (8.86 in.)287 mm (11.30 in.)55 mm (2.17 in.)51 mm (2.01 in.)
You can power USB peripherals directly from the PanelView 800 terminal. If the USB peripheral is not powered
directly from the PanelView USB port either:
•Install the USB peripheral in the same enclosure as the PanelView 800 terminal and make sure it is
connected to the same ground system.
•Connect to the USB peripheral through a galvanically isolated hub.
WA RN IN G : If you connect or disconnect the communications cable with power applied to this
module or any device on the network, an electrical arc can occur. This could cause an explosion
in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
WA RN IN G : If you connect or disconnect the USB cable with power applied to this module or any
device on the USB network, an electrical arc can occur. This could cause an explosion in
hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
Rockwell Automation Publication 2711R-IN001B-EN-P - September 202211
Use a dedicated 24V DC, Class 2 Safety Extra-low Voltage (SELV) or Protective Extra-low Voltage (PELV) power
supply to power each PanelView 800 terminal.
ATTENTION: Use a Class 2, Safety Extra-low Voltage (SELV), or Protective Extra-low Voltage
(PELV) power supply as required by local wiring codes for your installation. These power
supplies provide protection so that under normal and single-fault conditions, the voltage
between the conductors, and between conductors and functional earth, does not exceed a
safe value.
WA RN IN G : When you insert or remove connections while power is on, an electrical arc can
occur. This could cause an explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding. Repeated
electrical arcing causes excessive wear to contacts on both the module and its mating
connector. Worn contacts may create electrical resistance that can affect module
operation.
WA RN IN G : Do not connect directly to line voltage. Line voltage must be supplied by a suitable,
approved isolating transformer or power supply having short circuit capacity not exceeding
100VA maximum or equivalent.
PanelView 800 terminals have been tested to operate with 1606-XLP power supplies. To use another power
supply, review the criteria in the table.
Power Supply Criteria
If the PanelView 800 terminalUse aDescription
Connects to equipment with isolated
communication ports
Does not connect to other equipment
Connects to equipment with nonisolated
communication ports
SELV or PELV power supply
Dedicated, isolated, and
ungrounded SELV source to
power each terminal
Other equipment can share this power
supply with the PanelView 800 terminal
if no ground loops are created. A PELV
power source internally connects the
negative power terminal to chassis
ground.
This helps prevent ground loops from
damaging the devices.
Remove the Power Terminal Block
PanelView 800 terminals ship with a power terminal block installed. You can remove the power terminal block
for ease of installation, wiring, and maintenance.
ATTENTION: Disconnect all power before installing or replacing components. Failure to
disconnect power may result in electrical shock or damage to the terminal.
WA RN IN G : When you connect or disconnect the Removable Power Terminal Block (RTB) while
the module is powered, an electrical arc can occur. This could cause an explosion in hazardous
location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
12Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
1. Insert the tip of a small, flat-blade, screwdriver into the terminal block access slot.
2. Gently pry the terminal block away from the terminal to release the locking mechanism.
Follow these steps to replace the terminal block.
1. Press the terminal block base in first with the block leaning outward.
2. Gently push the top of the terminal block back to a vertical position to snap in the locking tab.
Connect Power
All PanelView 800 terminals connect to a 24V DC power source. The table shows the power ratings for each
device.
Power Ratings
Catalog NumberInput Voltage RangePower Consumption, Max
2711R-T4T
2711R-T7T11 W
2711R-T10T14 W
18…32V DC (24V DC nom)
The internal, nonisolated power supply is protected against reverse polarity of the DC+ and DC- connections.
ATTENTION: Connecting DC+ or DC- source to the functional earth terminal may damage the
device. Miswiring the DC+ source to the DC- input while connected to other equipment
through nonisolated ports may cause a ground loop current and damage the device.
WA RN IN G : Use supply wires suitable for 30 °C (86 °F) above surrounding ambient.
Rockwell Automation Publication 2711R-IN001B-EN-P - September 202213
WA RN IN G : If you connect or disconnect wiring while the power is on, an electrical arc can
occur. This could cause an explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
The input power terminal block supports these wire sizes.
Wire Specifications for Input Power Terminal Block
2
Terminal Screw
Tor qu e
0.45…0.56 N•m
(4…5 lb•in)
Wire Type
Stranded or solidCu 90 °C (194 °F)
(1) Two-wire maximum per terminal.
Dual-wire Gauge
0.33…1.31 mm
(22…16 AWG)
2
(1)
Single-wire Gauge
0.33…2.08 mm
(22…14 AWG)
ATTENTION: Disconnect all power before installing or replacing components. Failure to
disconnect power may result in electrical shock or damage to the terminal.
ATTENTION: Do not wire more than 2 conductors on any single terminal.
Follow these steps to connect power.
1. Verify that the terminal is not connected to a power source.
2. Secure the 24V DC power wires to the terminal block.
3. Secure the functional earth ground wire to the functional earth ground terminal screw on the terminal
block.
4. Apply 24V DC power to the terminal.
14Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
PanelView 800 terminals have a functional earth terminal that you must connect to a low-impedance earth
ground. The functional earth connection is on the power input terminal block. The negative power terminal is not
internally connected to earth ground.
ATTENTION: The functional earth connection to ground is mandatory. This connection is
required for noise immunity, reliability, and Electromagnetic Compliance (EMC) with the
European Union (EU) EMC Directive for CE marking conformance.
The functional earth terminal wiring requires a minimum wire gauge.
Functional Earth Wire Specifications
FE SymbolWire TypeWire GaugeTerminal Screw Torque
Stranded or solidCu 90 °C (194 °F)
2.08…3.31 mm
2
(14…12 AWG)
0.45…0.56 N•m (4…5 lb•in)
Connect Devices
Use these cables for connecting devices to PanelView 800 terminals.
Cables for PanelView 800 Terminals
Catalog NumberDescription
2711P-CBL-EX04Ethernet crossover CAT5 cable 4.3 m (14 ft)
1747-CP3Serial 9-pin D-shell to 9-pin D-shell null modem cable
1761-CBL-PM02Serial 9-pin D-shell to 8-pin mini DIN cable, 2 m (6.56 ft)
2711C-CBL-AB03RS-485 5-pin to RJ45 cable
RS-422/RS-485 Port
The RS-422/RS-485 port is an isolated port that supports point-to-point communications. RS-422 supports both
full-duplex and half-duplex mode. RS-485 only supports half-duplex mode.
•In full-duplex mode, both devices can transmit and receive simultaneously.
The transmit and receive pair are wired individually.
•In half-duplex mode, only one device can transmit at a time while the other device receives. One
differential, twisted-pair connects to both receive and transmit pairs (R and T and on one wire, R- and Ton the other).
RS-422/RS-485 Connector Pinout
PinSignal
1T
2T–
3R
4R–
5 S (Shield)
Rockwell Automation Publication 2711R-IN001B-EN-P - September 202215
The RS-422/485 port has integrated 120 ohm termination between the R and R- signal pair. This value is
compatible with RS-422 and RS-485 electrical specifications. Additional termination on the PanelView 800
terminal end of communication cables is not required.
Troubleshooting
If your terminal does not startup correctly, check for adequate power and indicator states during power-up.
Check for Adequate Power
A terminal that does not receive adequate power could cause unpredictable behavior.
Verify the power requirements in the Specifications table.
Interpret the LED Indicators at Startup
The PanelView 800 terminals have indicators to isolate operating problems. They can be seen through the
battery cover on the back of the unit.
•Comm indicator for communications
•Fault indicator for hardware faults
At startup, the Fault indicator is off, except for a few brief flashes, and the Comm indicator is on. If the indicators
remain off, check the power cable. After a successful startup, both indicators are off and controlled by the
application running on the terminal.
The table shows the indicator states if the terminal stops during startup.
Fault Indicator States During Startup
Fault (Red)
Indicator State
Potentially recoverable errors
BlinkingOffLast firmware download failed.Reload the firmware.
BlinkingBlinking
Blinking On
Nonrecoverable or fatal errors
OnOffFatal hardware error.Replace the terminal.
Comm (Green)
Indicator State
DescriptionRecommended Action
EBC boot loader firmware failed or is
missing.
Windows® CE OS firmware failed or is
missing.
Reload the firmware.
Reload the firmware.
Battery Replacement
The PanelView 800 terminals contain a lithium battery that is intended to be replaced during the life of the
product. The battery provides battery backup for the real-time clock. It is not used for application backup or
retention.
WA RN IN G : Verify that power has been removed from the terminal before replacing the battery.
Work in a static-free environment and wear a properly grounded electrostatic discharge (ESD)
wristband. Be careful when touching any of the exposed electronic components to help prevent
damage from ESD.
16Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
This equipment is sensitive to electrostatic discharge (ESD).
Follow ESD prevention guidelines when handling this equipment.
WA RN IN G : To avoid the danger of explosion, only replace the battery with 2711P-RY2032 or a
manufacturer’s equivalent such as the Matsushita or Duracell DL2032.
For safety information on the handling of lithium batteries, see the Guidelines for Handling
Lithium Batteries, publication AG 5-4
.
Do not dispose of battery in a fire or incinerator. Dispose of used batteries in accordance
with local regulations.
WA RN IN G : When you connect or disconnect the battery an electrical arc can occur. This could
cause an explosion in hazardous location installations. Be sure that the area is nonhazardous
before proceeding.
For safety information on the handling of lithium batteries, including handling and disposal
of leaking batteries, see the Guidelines for Handling Lithium Batteries, publication AG 5-4.
Battery Removal
This product contains a lithium battery that may need to be replaced during the life of the
product. At the end of its life, the battery contained in this product should be collected
separately from any unsorted municipal waste. The collection and recycling of batteries
helps protect the environment and contributes to the conservation of natural resources as
valuable materials are received.
ATTENTION: Battery contains Perchlorate Material – Special handling may apply.
See www.dtsc.ca.gov/perchlorate.
This perchlorate warning only applies to primary Lithium Manganese Dioxide (LiMnO2) cells
or batteries, and products containing these cells or batteries, sold or distributed in
California, USA.
The battery is on the back of the terminals. No special tools are required to remove the battery cover, but a flattip screwdriver may be required to remove the battery.
Rockwell Automation Publication 2711R-IN001B-EN-P - September 202217
This equipment is sensitive to electrostatic discharge (ESD).
Follow ESD prevention guidelines when handling this equipment.
Specifications
PanelView 800 – 2711R-T4T, 2711R-T7T, 2711R-T10T
Attribute
Display typeColor transmissive TFT active matrix LCD, widescreen format
Display size4 in.7 in.10 in.
Display area
Resolution (pixels)480 x 272800 x 480800 x 600
Backlight lifespan, min40,000 hours
Operator input
External memory storage
Programming portEthernet port
Battery lifespan, min5 years @ 25 °C (77 °F)
Real-time clockYes
Input voltage range18…32V DC (24V DC nom)
Power consumption, max9 W11 W14 W
Weight, approx.0.333 kg (0.73 lb)0.651 kg (1.44 lb)1.64 kg (3.62 lb)
Dimensions (HxWxD), approx.
18Rockwell Automation Publication 2711R-IN001B-EN-P - September 2022
Valu e
2711R-T4T2711R-T7T2711R-T10T
95 x 53.9 mm
(3.74 X 2.12 in.)
Analog touch and
function keys
USB port and
microSD (Secure Digital) card – Industrial grade microSD cards recommended. Supports
SDSC and Class 6 and Class 10 SDHC microSD cards, FAT32/16 formats, up to 32 GB
maximum size.
Rockwell Automation Publication 2711R-IN001B-EN-P - September 202223
Page 24
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and technical data publications.
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Waste Electrical and Electronic Equipment (WEEE)
At the end of life, this equipment should be collected separately from any unsorted
municipal waste.
Rockwell Automation maintains current product environmental compliance information on its website at rok.auto/pec.
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Publication 2711R-IN001B-EN-P - September 2022 | | Supersedes Publication 2711R-IN001A-EN-P - January 2015