Page 1
User Manual
Original Instructions
ClearMark Advanced Printer
Catalog Number 1492-PCMA110
Page 2
Important User Information
Read this document and the documents listed in the additional resources section about installation, configuration, and
operation of this equipment before you install, configure, operate, or maintain this product. Users are required to
familiarize themselves with installation and wiring instructions in addition to requirements of all applicable codes, laws,
and standards.
Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are
required to be carried out by suitably trained personnel in accordance with applicable code of practice.
If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may
be impaired.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from
the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous
environment, which may lead to personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property
damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
IMPORTANT Identifies information that is critical for successful application and understanding of the product.
Labels may also be on or inside the equipment to provide specific precautions.
SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may
reach dangerous temperatures.
ARC FLASH HAZARD: Labels may be on or inside the equipment, for example, a motor control center, to alert people to
potential Arc Flash. Arc Flash will cause severe injury or death. Wear proper Personal Protective Equipment (PPE). Follow ALL
Regulatory requirements for safe work practices and for Personal Protective Equipment (PPE).
Page 3
Table of Contents
Preface
Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 1
Product Overview Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rating Nameplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Marker Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2
Setup Unpacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Included Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remove the Transport Restraints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Install the Output Rail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Position the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connect the Power Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turn the Printer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Choose the Touch Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Install ClearTools Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
USB Cable Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Running a Print Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 3
Operation General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Inserting Marker Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Processing a Single Marker Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Processing a Stack of Marker Cards . . . . . . . . . . . . . . . . . . . . . . . . . 29
Software Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting ClearTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mapping and Calibrating the Printer. . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting Material-dependent Slip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adjusting Marker Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing Marker Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Curing Settings / Heating level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rockwell Automation Publication 1492-UM011D-EN-P - February 2020 3
Page 4
Table of Contents
Menu Structure of the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . 41
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Submenus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the Printer Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Ink Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 4
Cleaning and Maintenance Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printhead Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Printhead Flushing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Executing a Sensor Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Replacing Ink Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Handling Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Information on Inserting Ink Cartridges . . . . . . . . . . . . . . . . . . . . 56
Replacing the Ink Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Cleaning the Printer Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Cleaning the Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Updating the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the Service Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing Cleaning Fluid Bottle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 5
Troubleshooting General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
List of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Chapter 6
Specifications and Accessories Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
4 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 5
Preface
Summary of Changes
Safety Information
This publication contains new and updated information as indicated in the
following table.
Topic Page
Revised connection information, removed network cable connection option. Throughout
Removed instructions on changing IP address/Subnet Mask/ Activating DHCP and Printing
templates from a USB storage device.
WARNING:
• Do not operate the printer without its cover and do not reach through its
openings while it is running.
• Warning of hot surface: The curing process makes Marker Cards hot. Let Marker
Cards cool off before removing them from the output rail.
• The openings in the enclosure of the printer must not be blocked or covered
over.
• Do not insert any unintended objects through these openings.
• Make sure that no liquid gets into the printer.
Chapter 3
IMPORTANT • Do not power off the printer. The printer automatically goes into standby
mode. The operating parameters are only retained while the printer is
turned on. These parameters confirm, for example, that the printhead is
cleaned optimally.
• If the printer is turned off or is not used, this can lead to blockage of the ink
nozzles after some time.
• Print some Marker Cards every week. This is the only way to preserve print
quality.
• Only remove ink cartridges when they are empty or have expired.
• Removing an ink cartridge can cause leaks in the connection between the
ink cartridge and the ink line. This can lead to a faulty ink feed system.
• Do not use ink that has expired.
• When the ink expiration date is approaching, a message is displayed on the
touch panel. Replace the specified ink cartridge (see section Replacing ink
cartridges).
Rockwell Automation Publication 1492-UM011D-EN-P- February 2020 5
Page 6
Preface
Additional Resources
These documents contain additional information concerning related products
from Rockwell Automation.
Resource Description
ClearTools™ Software User Manual, publication 1492-UM009 Provides information to install and use ClearTools
Industrial Automation Wiring and Grounding Guidelines,
publication 1770-4.1
Product Certifications website: rok.auto/certifications Provides declarations of conformity, certificates, and
Software.
Provides general guidelines for installing a Rockwell
Automation industrial system.
other certification details.
You can view or download publications at
http://www.rockwellautomation.com/global/literature-library/overview.page
.
6 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 7
Product Overview
Chapter 1
Introduction
The ClearMark™ Advanced ink jet printer is a printing system for labeling
Allen-Bradley Marker Cards. The data is created using ClearTools™ labeling
software. This software is also used for installing the printer driver.
This system can be used for the individual marking of equipment quickly and
conveniently. The ClearMark Advanced uses heat-curing ink-jet printing to print
Marker Cards for switching devices, machines, terminal blocks, cables, wires, and
valves. A secure and permanent label is achieved through high-level resistance to
smearing and scratching, UV-stability, and the high printing resolution for all
markers. The ClearMark Advanced allows you to print small fonts. Even the
smallest characters are easy to read, permitting you to increase the information
density on the marker.
• The Marker Cards can be fed individually or inserted as stack of up to 30.
• The Marker Card that is fed into the printing unit is printed and then
undergoes a heat curing cycle.
• Finally, the Marker Card is fed onto the output rail and can be removed.
• The Marker Card can be used immediately.
• The Marker Cards become hot due to the heat curing process. If necessary,
let them cool down before removing them from the output rail.
• The ClearMark Advanced should not be powered off. If the ClearMark
Advanced is not used, it automatically goes into standby/energy-saving
mode. This optimizes the cleaning cycles and thus increases the availability
of the printer.
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Page 8
Chapter 1 Product Overview
Printer
Figure 1 - Front view of the printer
Letter Item Letter Item
A Touch panel C Ink tank lid
B Service cover D Output rail
Figure 2 - Rear view of the printer
Letter Item Letter Item
A Filter cover D Stack input (loader)
B Connectors E Cleaning fluid
CMarker Card input
Figure 3 - Open ink tank lid
Letter Item
A Ink cartridges
BInk Collector
C Ink tank lid (open)
8 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 9
Connectors
Figure 4 - Connectors
D
C
B
Letter Item
A Right-hand fuse (10 amperes)
B Main power supply connection
C Left-hand fuse (2.5 amperes)
D USB port for connecting Personal Computer
Product Overview Chapter 1
A
Rating Nameplate
The rating plate contains information on the main voltage, article number, and
serial number.
Figure 5 - Rating Nameplate
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Chapter 1 Product Overview
Marker Cards
Marker Cards made from plastic can be printed with the ClearMark Advanced
printer.
The marking system, consisting of the ClearMark Advanced printer and the
ClearTools software, has been designed by Rockwell Automation for Marker
Cards.
• The Marker Cards can be inserted individually or in stacks.
• Marker Cards can be broken in half. To do this, bend the card in the
middle.
• Complete and half Marker Cards should not be mixed in a stack.
• It is, however, possible to process different marker card types in a stack: for
example, catalog numbers 1492-M5X5, 1492-M5X12, and 1492-M6X10.
Figure 6 - Marker Cards
Letter Item
AFull Marker Card
BHalf Marker Card
Figure 7 - Description of the Marker Card
Letter Item
A First project marker surface
BMarker area
CSide strip
10 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 11
Unpacking
Chapter 2
Setup
IMPORTANT • Because of its weight, use two people to carry the printer.
• Always hold the printer at the front and rear when carrying it.
• Always transport the printer in a horizontal position. If transported
improperly, ink can escape and soil or damage the device.
1. Open the packaging.
2. Take out the accessories.
3. Lift the printer with the polystyrene packaging material from the box.
Included Items
Installation Considerations
4. Remove the polystyrene packaging material.
IMPORTANT Keep the original packaging for any future transport.
When you have taken the ClearMark™ Advanced and all accessories out of the
packaging, make sure that you have the following items:
•Power cable
•USB cable
• One box of catalog number 1492-M5X5 Marker Cards
•Output rail
• DVD with the ClearTools™ software
•Quick Start guide
•Ruler for calibration
Consider the following when installing the printer:
• Do not use the device near potential sources of electromagnetic
interference, such as loudspeakers or the base stations of cordless
telephones, as this can impair its function.
• Make sure that you provide the necessary operating and maintenance
spaces.
• The printer must be placed on a flat, stable surface. The printer will not
operate properly if it is tilted or at an angle.
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Chapter 2 Setup
• Avoid locations that are subject to strong fluctuations in temperature and
humidity.
• Do not expose the printer to direct sunlight, strong light, or excessive heat.
• Avoid locations that are subject to impact shocks or vibrations.
• Do not use a table joined to other tables to avoid the transmission of
vibration.
• Avoid installation sites that are subject to a large amount of dust.
1. Review the Installation Considerations
.
2. Place the printer on a surface that extends beyond the base area of the
printer on all sides.
3. Leave enough space in front of the output rail to allow the printer to
output Marker Cards without interference.
4. Install the printer in such a way that it is sufficiently ventilated on all sides.
5. Install the printer near a power socket so that the plug can be readily
removed in the event of a fault.
Figure 8 - Operating and maintenance spaces
Letter Clearance Distance mm (in.)
A 250 (9.84)
B 200 (7.87) output rail
C 100 (3.94)
D 250 (9.84)
E 100 (3.94)
12 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
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Setup Chapter 2
Remove the Transport Restraints
Figure 9 - Transport restraints
1. Remove the transport restraints from the touch panel.
2. Remove the transport restraint from the ink tank lid.
Install the Output Rail
Figure 10 - Installing the output rail
1. Install the output rail
2. Snap it into place.
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Chapter 2 Setup
Position the Touch Panel
The touch panel can be raised up to three rest positions. A click sound indicates
that the touch panel is engaged in one of the rest positions. After a fourth click
sound, the touch panel is unlocked and can be gently lowered down.
Figure 11 - Touch panel lowered
Figure 12 - Touch panel raised
Figure 13 - Rotating the touch panel
1. Raise the touch panel to the desired position.
The touch panel can be rotated 270°.
2. Rotate the touch panel by its handle (A) to the required position.
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Page 15
Connect the Power Cable
A
Setup Chapter 2
WARNING:
• The supply voltage must match the voltage that is given on the printer rating
nameplate.
• Only connect the device to a properly grounded and fused socket.
• Do not use a socket already being used by devices that are turned on and off at
regular intervals, such as photocopiers or fans.
• Do not connect the printer to either a switch-operated or a timer-controlled
power outlet.
• If you connect the ClearMark Advanced printer to the power supply via an
extension cable, confirm that the total nominal current of all devices connected
to the extension cable does not exceed the ampere rating for that extension
cable.
• Make sure that the total nominal current of all devices that are connected to
the wall socket does not exceed the ampere rating for that socket.
• When connecting the printer to the power supply, make sure that the building
installation has an appropriate backup fuse.
SHOCK HAZARD:
• Warning of electrical hazard if the power cable is damaged. A damaged power
cable can cause a fatal electric shock and lead to a fire.
• Do not place any objects on the power cable.
• Do not pull hard on the power cable and do not bend it any more than
necessary.
• Failure to comply with these instructions can cause an electric shock or a fire.
• Insert the plug in a nearby socket and make sure that the socket is readily
accessible.
Figure 14 - Connecting the power cable
1. Connect the power cable to the printer (A).
2. Verify that the plug is inserted firmly.
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Chapter 2 Setup
Connecting the Printer
The ClearMark Advanced is connected to a personal computer via USB cable.
Figure 15 - Connection
IMPORTANT Do not connect the USB cable until you have installed the ClearTools application
software.
Turn the Printer On/Off
Figure 16 - Turning on the printer
1. Turn on the printer by briefly holding down the on/off switch (A).
IMPORTANT • Do not switch off the printer, the printer automatically goes into standby
mode.
• The operating parameters are only retained while the printer is turned on.
These parameters confirm, for example, that the printhead is cleaned
optimally.
• Turning off the printer or not using it can cause blockage of the ink nozzles
after a while.
• Only turn the printer off to replace the service kit.
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Setup Chapter 2
Choose the Touch Panel Language
When you start up the printer for the first time, a language choice is displayed on
the touch panel.
Figure 17 - Touch panel - language choice
1. Press the desired language and press Save.
If the printer was turned off before you chose the language or if you want to
change the language later, perform the following steps:
Figure 18 - Touch panel - main menu
2. From the main menu, press SYSTEM INFO.
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Chapter 2 Setup
Figure 19 - Touch panel - System Info
3. Press LANGUAGE.
Figure 20 - Touch panel - language selection
4. Press the desired language and press SAVE.
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Setup Chapter 2
Install ClearTools Software
The marking system has been designed for the following operating systems:
• Microsoft Windows® 7 (32-bit/64-bit versions)
•Windows 8
•Windows 8.1
•Windows 10
IMPORTANT Administrator rights are required for installation.
You can find information about the application software in the ClearTools user
manual, publication 1492-UM009
.
1. Insert the supplied DVD in the personal computer DVD drive.
The DVD starts automatically and the following screen appears
2. Click Software.
Figure 21 - ClearTools Installation - Start menu
3. Click ClearTools Software Installation.
Figure 22 - ClearTools Installation - software
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Chapter 2 Setup
The installation process starts automatically and the setup wizard appears.
4. Click Next.
Figure 23 - ClearTools - setup wizard
5. Accept the terms in the license agreement and click Next.
Figure 24 - ClearTools - Accept the license terms
6. Choose the setup type.
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Setup Chapter 2
Figure 25 - ClearTools - Choose the setup type
Installation Type Description
Typical The ClearTools program is installed with the most common features.
Custom The ClearTools program is installed; add-on modules can be selected/deselected.
Complete The ClearTools program and all add-on modules are installed automatically.
Network The ClearTools program is installed on a shared drive on the network and can be used by
multiple users.
7. Click Typical.
Figure 26 - ClearTools - starting the installation process
8. Click Install.
The installation process starts.
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Chapter 2 Setup
Figure 27 - ClearTools - status of the installation process
The installation status is shown by the progress bar.
Figure 28 - ClearTools - finishing the installation process
9. When the installation is completed, click Finish.
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USB Cable Connection
B
A
Setup Chapter 2
IMPORTANT When you have installed the ClearTools application software, connect the USB
cable to the printer. The printer driver is installed automatically.
Figure 29 - Connection -USB cable
Letter Description
AUSB port
BUSB cable
Figure 30 - ClearMark Advanced Explorer
1. To add the ClearMark Advanced, click Add.
Figure 31 - Choosing printer connection
2. Click USB.
The printer search starts.
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Chapter 2 Setup
Figure 32 - Printer search
The search result is displayed.
Figure 33 - Printer - search result
If no printer was found, you may start a new search process by clicking
Search Again.
If a printer was found, click Add. The following dialog box appears:
Figure 34 - ClearMark Advanced Explorer
3. If you want to change the printer name, click Properties.
This changed printer name is then displayed in ClearTools.
Figure 35 - Changing the printer name
4. Enter the printer name required for ClearTools, for example CMA
Workplace 1 (USB1).
5. Confirm your inputs and click OK.
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The changed name CMA Workplace 1 (USB1) is displayed in the
Explorer.
Figure 36 - Changed printer name
You can remove the highlighted printer from the list by clicking Delete.
You can add this printer again at any time.
To exit the dialog box, click close.
To check whether the printer that is highlighted in the list is connected
and accessible, click Test.
Setup Chapter 2
If successful, the following dialog box appears:
Figure 37 - Dialog box - connection test successful
You see the following message if the printer cannot be found because, for
example, it is turned off:
Figure 38 - Dialog box - printer not found
Running a Print Test
When you have turned on the printer, run a print test.
Figure 39 - Touch panel - main menu
1. Press TEMPLATES on the touch panel main menu.
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Chapter 2 Setup
2. Choose a template that corresponds to the supplied Marker Card.
Figure 40 - Touch panel - Templates
3. Insert the marker card.
4. Press PRINT to run the print test.
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General Operation
Chapter 3
Operation
WARNING:
• Do not operate the printer without its cover and do not reach through its
openings while it is running.
• Warning of hot surface: The curing process makes Marker Cards very hot. Let
Marker Cards cool off before removing them from the output rail.
• The openings in the enclosure of the printer must not be blocked or covered
over.
• Do not insert any unintended objects through these openings.
• Make sure that no liquid gets into the printer.
IMPORTANT • Do not power off the printer. The printer automatically goes into standby
mode. The operating parameters are only retained while the printer is
turned on. These parameters ensure, for example, that the printhead is
cleaned optimally.
• If the printer is turned off or is not used, this can lead to blockage of the ink
nozzles after some time.
• Print some Marker Cards every week. This is the only way to preserve print
quality.
• Only remove ink cartridges when they are empty or have expired.
• Removing an ink cartridge can cause leaks in the connection between the
ink cartridge and the ink line. This can lead to a faulty ink feed system.
• Do not use ink that has expired.
• When the ink expiration date is approaching, a message is displayed on the
touch panel. Replace the specified ink cartridge (see section Replacing ink
cartridges).
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Chapter 3 Operation
A
Inserting Marker Cards
Marker Cards can be inserted directly without any prior handling. The end with the solid
margin must be fed into the printer.
Figure 41 - Direction of insertion for Marker Cards
Processing a Single Marker Card
Place the single Marker Card on the conveyor belt (A) in the direction of the
arrow.
Figure 42 - Inserting a single Marker Card
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Processing a Stack of Marker Cards
IMPORTANT • Only Marker Cards are allowed to be inserted in stacks.
• You can insert a stack of up to 30 Marker Cards in the loader.
• The stack must not exceed 30 Marker Cards.
• The stack must not contain a mix of full-size and half-size Marker Cards.
• Insert the stack of Marker Cards in the loader (A) in the direction of
insertion shown previously.
Figure 43 - Inserting a stack of Marker Cards
Operation Chapter 3
Software Setting
A
A—Loader to hold the stack
Starting ClearTools
1. Start ClearTools™ via the program icon on the desktop or via Start menu.
Figure 44 - ClearTools program icon on the desktop
Mapping and Calibrating the Printer
A printer must be assigned for each Marker Card catalog number, for example:
1492-M5X5.
Calibration must be carried out once for the printer, as this is a printer-specific
zero point.
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Chapter 3 Operation
Assigning a Printer
Figure 45 - Selecting a Marker Card
1. Choose for example, Marker Card>Terminal Markers.
2. Select the 1492-M5X5 Marker Card.
3. Click Select Product.
4. From the File menu, choose Print.
Figure 46 - Selecting the printer
5. Select the ClearMark™ Advanced printer that has been added.
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6. Click Map.
Figure 47 - Mapping the printer
7. In the dialog box that follows choose As Printer and click OK.
Figure 48 - Assigning variants to the printer
Operation Chapter 3
8. In this dialog box choose whether you want to assign all variants of the
1492-M5X5 Marker Card to this printer.
If you click Yes, all versions of the Marker Card type 1492-M5X5 are assigned to
the ClearMark Advanced and are always output on this printer unless this setting
is changed.
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Chapter 3 Operation
Printer Calibration
Figure 49 - Calibration
9. Click Calibration to determine the print position for the printer.
Figure 50 - Coordinate plane
10. Insert, for example, a 1492-M5X5 Marker Card in the printer (See
Inserting Marker Cards
on page 28 ).
11. Click Print Coordinate Plane.
12. Measure the X and Y values as shown below and enter them in the
corresponding fields.
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Figure 51 - Setting the printer correction
Operation Chapter 3
13. Enter the measured values in the Actual Width (X) and Actual height (Y)
fields.
In the example above the measured values are 209.5 x 46. The printer must
output the rectangle 0.22% larger in order to reach the required output
size.
14. To check the dimensions, insert a 1492-M5X5 Marker Card in the printer
again.
15. Click the Print Adjusted Rectangle.
16. When the dimensions are correct, confirm your inputs with the OK.
The printer has now been adjusted for all Marker Cards.
17. Next set the material-dependent slip.
Setting Material-dependent Slip
The material-dependent slip correction must take place for every Marker Card
version, as it must be set material dependently.
1. From the menu bar choose Tools >Printer Settings >Set MaterialDependent Slip...
2. Insert, for example, a 1492-M5X5 Marker Card in the printer (See
Inserting Marker Cards
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Page 34
Chapter 3 Operation
Figure 52 - Setting Material-dependent Slip
3. Print to a rectangle of the specified size (210 x 48 mm) by clicking the
Print Rectangle.
4. Remove the printed Marker Card from the printer.
5. Measure the size of the printed rectangle.
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Figure 53 - Material-dependent Slip - Entering the Measured Values
Operation Chapter 3
6. If the measured values differ from the specified size, enter these measured
values in the Actual Width (X) and Actual height (Y) fields.
In the example above the measured values are 227 x 46. The printer must
output the rectangle 0.44 % larger in order to reach the required output
size.
7. To check the dimensions, insert a 1492-M5X5 Marker Card in the printer
again.
8. Click Print Adjusted Rectangle.
9. When the dimensions are correct, confirm your inputs with OK.
10. Next adjust the Marker Card type.
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Chapter 3 Operation
Adjusting Marker Cards
Marker Cards may not be their normal size, for example as a result of the ambient
temperature. It is generally the width that is affected by such a change. You can
adjust Marker Cards to compensate for these physical changes. The adjustment
must be set for every Marker Card type.
1. From the menu bar choose File>Adjust Marker Type...
Figure 54 - Adjusting the marker type
2. Measure the width (X) from the beginning of the first project marker to
the beginning of the last project marker (see figure above).
3. To determine the height (Y), measure from the lower edge of the bottom
marker to the upper edge of the top marker (see figure above).
4. Enter the actual measured values in the Width (X) and Height (Y) fields.
5. Enter the required values in the Offset (a) and Offset (b) fields to adjust
the offset.
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Figure 55 - Adjusting the Offset
Operation Chapter 3
6. Insert, for example, a 1492-M5X5 Marker Card in the printer (See
Inserting Marker Cards
on page 28 ).
7. Click the printer icon:
The printed Marker Card looks like this:
Figure 56 - Marker Card
Three squares and one row of dots were printed on the Marker Card.
Example of an incorrect zero point in the X direction (offset a)
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Chapter 3 Operation
Figure 57 - Adjusting the Zero Point in the X Direction
In this example the three squares and the row of dots were printed 1 mm too far
to the left.
To adjust this, it is necessary to change the value for Offset (a) in the Adjust
Marker Type window (see Figure 54 on page 36
).
In this example the squares have to be shifted to the right. Consequently a
positive value must be entered (1 mm in this example).
Example of an incorrect zero point in the Y direction (offset b)
Figure 58 - Adjusting the Zero Point in the Y Direction
In this example the three squares and the row of dots were printed 1 mm too far
up.
To adjust this, it is necessary to change the value for Offset (b) in the Adjust
Marker Type window (see Figure 54 on page 36
).
In this example the squares have to be shifted down. Consequently a positive
value must be entered (1 mm in this example).
Example of an incorrect width X (adjusting the centering for all markers)
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Operation Chapter 3
Figure 59 - Adjusting the Centering in the X Direction
From marker to marker, printing is increasingly shifting from the center to the
right.
To adjust this, it is necessary to subtract the measured value (1 mm in this
example) from the actual value for Width (X) in the Adjust Marker Type
window (see Figure 54 on page 36
).
If printing is increasingly shifting, from marker to marker, from the center to the
left, it is necessary to add the measured value to the current value for 'Width (X)'
in the 'Adjust Marker Type' window (see Figure 54 on page 36
).
Example of an incorrect height Y (adjusting the centering for all markers)
Figure 60 - Adjusting the centering in the Y direction
From marker to marker, printing is increasingly shifting from the center upward.
To adjust this, it is necessary to subtract the measured value (1 mm in this
example) from the current value for Height (Y) in the Adjust Marker Type
window (see Figure 54 on page 36
).
If printing is increasingly shifting, from marker to marker, from the center
downward, it is necessary to add the measured value to the current value for
Height (Y) in the Adjust Marker Type window (see Figure 54 on page 36
).
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Chapter 3 Operation
Printing Marker Cards
1. Start the ClearTools software.
2. Select the required Marker Card.
3. Enter the text or insert an image or barcode that you want to print.
4. Insert the Marker Card or the Marker Card stack.
5. Start printing via ClearTools.
Curing Settings / Heating level
The settings for curing Marker Cards differ and are applied automatically.
It is possible to set a higher or lower intensity for curing. Details on fine
adjustment of the heating level can be found in the ClearTools user manual.
After cooling, check each Marker Card for resistance to smudging and
scratching.
Touch Panel
Selecting the Print Quality
It is possible to determine the print quality. Details on this process can be found
in the ClearTools user manual.
The touch panel enables you to look up information about the printer such as the
current ink level in the cartridges, view and delete print jobs and carry out
maintenance. You can also set the required language for the touch panel and print
out sample templates.
The touch panel displays prompts to change the ink cartridges and to maintain
the printer.
The touch panel can be raised and rotated to the position you require
(See Position the Touch Panel
on page 14).
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Menu Structure of the Touch Panel
Operation Chapter 3
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Chapter 3 Operation
Main Menu
Figure 61 - Touch Panel - Main Menu
The printer status is shown in the bottom line. In the example above the printer is
Ready.
From the main menu, choose the appropriate sub menu: TEMPLATES, PRINT
JOBS, TOOLS and SYSTEM INFO.
The bottom part of the main menu shows the ink level of the individual
cartridges. You can find exact details of the ink level under SYSTEM INFO in
the second window (See System Info
on page 43).
Submenus
Others are available in the submenus:
Displays the next page.
Displays the previous page.
Takes you back to the main menu.
The currently selected menu, for example System Info, is shown at
the top of the touch panel.
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System Info
1. Press SYSTEM INFO on the touch panel's main menu.
Figure 62 - Touch Panel - System Info 1
Figure 63 - Touch Panel - System Info 2
Operation Chapter 3
The following sections provide more information about the individual menu
items.
Changing the Printer Name
The preset printer name is always the serial number. You can assign a selfexplanatory name to the printer to be able to identify it better. Follow these steps:
1. In the first System Info window, press PRINTER NAME.
2. Enter the desired printer name via the on-screen keys and press SAVE.
To delete entire entry, press X.
To enter a space character, press Space
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Chapter 3 Operation
Figure 64 - Touch Panel - System Info 1 - Printer Name
To switch to numeric keys, press123.
Figure 65 - Touch Panel - System Info 1 - Printer Name
3. In this window you can enter the required data via the numeric keys.
You can delete the entire entry with the [X] key.
4. Save your inputs by pressing SAVE.
5. It may be necessary to restart the printer (if so, a message is then displayed
on the touch panel).
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Operation Chapter 3
Changing the USB Port
Whenever a printer is installed via a USB port, USB - 001 is assigned to it. If you
connect a second printer to the PC, USB - 001 is automatically assigned to this
printer, too. A different USB port must therefore be assigned manually to the
second printer, e.g. USB - 002 or USB - 003. Proceed as follows to make this
change:
1. In the first System Info window, touch the [USB PORT].
Figure 66 - Touch Panel - System Info - USB port
2. Select the desired USB port and press SAVE.
Ink Level
Press INK LEVEL to display information about the ink cartridge.
1. In the second System Info window, press INK LEVEL.
Figure 67 - Touch panel - System Info - Ink Level
2. If you enter the respective color, a window opens with further information
about the selected ink cartridge.
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Chapter 3 Operation
Figure 68 - Touch Panel - System Info - Information of Ink
Protocol
Press PROTOCOL to display an overview of printer events.
1. In the second System Info window, press PROTOCOL.
Figure 69 - Touch Panel - System Info - Protocol
The window shows the error messages of the last 4 weeks.
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Operation Chapter 3
Information
1. In the second System Info window, press INFORMATION.
Figure 70 - Touch Panel - System Info - Information
Information about the ClearMark Advanced is displayed here, e.g. which
firmware version is currently in use or how many Marker Cards have been
printed.
Too ls
Press TOOLS on the main menu to carry out the following maintenance tasks.
Figure 71 - Touch Panel - Tools
You will find a description of the individual maintenance tasks in Chapter 4.
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Chapter 3 Operation
Print Jobs
1. Press PRINT JOBS on the main menu, to display the print jobs in the
queue.
Here you can also delete print jobs if, for example, the wrong file was sent
to the printer.
Figure 72 - Touch Panel - Print Jobs
This window shows all pending print jobs.
1. Select the print job that you want to delete by touching it.
2. Press EDIT to stop the printer.
3. Press DELETE.
A print job that has already started cannot be deleted. The power cable
must not be disconnected during printing.
Tem pl ate s
1. Press TEMPLATES on the touch panel's main menu.
Figure 73 - Touch Panel Templates
Under TEMPLATES you will find sample templates, for example for
printing tests.
2. Select the template that you want to print.
3. Insert the corresponding Marker Card in the printer.
4. Press PRINT to execute the print job.
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Cleaning and Maintenance
Chapter 4
Tools Menu
Figure 74 - Touch Panel - Main Menu
1. Press TOOLS in the main menu.
The following screen is then displayed:
Figure 75 - Touch Panel - Tools
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Chapter 4 Cleaning and Maintenance
Printhead Cleaning
Figure 76 - Printhead cleaning
Carry out printhead cleaning if the print quality deteriorates.
1. Press TOOLS in the main menu.
2. Press HEAD CLEANING in the Tools menu.
Figure 77 - Touch Panel - Printhead Cleaning
3. Press NO if printhead cleaning should not be executed
4. Press YES if printhead cleaning should be executed:
Printhead cleaning takes approx. 2 minutes. The following message is
displayed on the touch panel during printhead cleaning:
Figure 78 - Touch Panel - Printhead Cleaning Duration
5. Print out a Marker Card. If the printing result is still not satisfactory,
execute printhead flushing.
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Cleaning and Maintenance Chapter 4
Printhead Flushing
If you have carried out printhead cleaning and the printing result is still not
satisfactory, execute printhead flushing. With printhead flushing, considerably
more ink is used than with printhead cleaning.
1.
Press TOOLS in the main menu.
2. Press HEAD FLUSHING in the Tools menu.
Figure 79 - Touch Panel - Printhead Flushing
3. Press NO if printhead flushing should not be executed:
4. Press YES if printhead flushing should be executed:
Printhead flushing takes approx. 5 minutes. The following message is
displayed at the touch panel:
Figure 80 - Touch Panel - Printhead Flushing Duration
Executing a Sensor Check
In a sensor check, all sensors in the printer are checked to make sure they are
functioning. If a sensor is soiled, for example, it cannot detect when a Marker
Card passes through.
1. Insert a Marker Card in the printer.
2. Press TOOLS in the main menu.
3. Press SENSOR CHECK in the Tools menu.
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Chapter 4 Cleaning and Maintenance
Figure 81 - Touch Panel - Execute Sensor Check
4. Press NO if a sensor check should not be executed:
5. Press YES if a sensor check should be executed:
All sensors in the system are now checked. The following window is
displayed during this time:
Replacing Ink Cartridges
Figure 82 - Touch Panel - Sensor Check in Progress
A status page is subsequently displayed which presents the sensors and
shows whether they are correct or not.
Contact a service technician in case of an error.
Replace the ink cartridges when they are empty or their expiration date has been
reached.
Handling Ink Cartridges
Observe the following information when replacing ink cartridges:
• The ink cartridges are sealed units. Under normal circumstances, ink will
not leak out of an ink cartridge. Do not try to disassemble or try to refill
ink cartridges.
• Always handle used ink cartridges with care as ink can be in the ink supply
outlet. Do not shake ink cartridges, as this may cause ink to leak.
• If you get ink on your hands, wash them thoroughly with soap and water. If
you get ink in your eyes, rinse immediately with plenty of water.
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Cleaning and Maintenance Chapter 4
• If you accidentally swallow any ink, rinse out your mouth and drink plenty
of water. Do not induce vomiting.
• When the use-by date of the ink approaches (printed on the packaging), a
message is displayed at the touch panel. Replace the specified ink cartridge.
Use all the ink in the ink cartridge by the date stated on the label to achieve
the best print results.
• Using expired ink reduces the print quality and can cause damage to the
printer. Damages due to the use of out-of-date ink cartridges are excluded
from the warranty.
• Store unopened ink cartridges in a cool and dry place, preferably in a
refrigerator at about 4 °C.
• Before using an ink cartridge that has been stored in a colder place, allow
the cartridge to stand at room temperature for at least three hours.
• Install ink cartridges in the printer immediately after removing them from
the packaging. The print quality can be impaired if an ink cartridge is left
unpacked for any length of time before use.
• Ink is used when a new ink cartridge is inserted or when the ink tank lid is
opened, as the printer always carries out a reliability check.
The ink filling level can be displayed at the touch panel; if necessary, replace the
ink cartridges.
1. Press SYSTEM INFO in the main menu.
2. Change to the second page of the System info
3. Press INK LEVEL.
Figure 83 - Touch Panel - System Info - Ink Level
If the expiration date of an ink cartridge has been reached, a message is
automatically displayed on the touch panel.
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Chapter 4 Cleaning and Maintenance
Figure 84 - Touch Panel - Ink Cartridge Out-of-Date
Important components can become blocked and the printer may be damaged if
you press YES and continue to print with the out-of-date ink cartridge. Damages
due to the use of out-of-date ink cartridges are excluded from the warranty.
Therefore, replace out-of-date ink cartridges immediately! (Also see information
shown via PLEASE NOTE)
4. Press NO
5. Replace the ink cartridge.
The following information is displayed after pressing INFORMATION:
Figure 85 - Touch Panel - Note: Ink Expired
IMPORTANT If you open the ink tank lid, the printer will stop.
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Cleaning and Maintenance Chapter 4
Figure 86 - Opening the Ink Tank Lid
1. Open the ink tank lid by pressing the finger recess (A).
Figure 87 - Removing the Ink Cartridge
2. Remove the ink cartridge which must be replaced by extracting it
horizontally.
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Chapter 4 Cleaning and Maintenance
Information on Inserting Ink Cartridges
The ink cartridges are electronically and mechanically coded, ensuring they can
only be inserted correctly.
Figure 88 - Coding of the ink cartridges
Letter Description
A Electronic coding
B Mechanical coding
Figure 89 - Positions of the ink cartridges
Letter Description
A Black ink cartridge (K)
B Cyan ink cartridge (C)
C Magenta ink cartridge (M)
D Yellow ink cartridge (Y)
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Cleaning and Maintenance Chapter 4
3. Remove the ink cartridge from its packaging.
Figure 90 - Inserting an ink cartridge
4. Insert the ink cartridge into the printer. The ink cartridge is properly
inserted when it snaps into place.
Replacing the Ink Collector
Replace the ink collector if a touch panel message displays that it is full.
Proceed as follows for more information:
1. Press OK.
Figure 91 - Error message - ink collector
IMPORTANT • Do not open the ink collector. The complete tray must be replaced.
• Dispose of the ink collector through an authorized dealer or at a suitable
hazardous materials disposal center. Check local regulations before
attempting to dispose of the ink collector yourself.
• If you open the ink tank lid, the printer stops.
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Chapter 4 Cleaning and Maintenance
Figure 92 - Opening the ink tank lid
1. Open the ink tank lid by pressing the finger recess (A).
Figure 93 - Unlock the ink collector
2. Press the interlock (B) downwards
Figure 94 - Extracting the ink collector
3. Remove the ink collector (C).
4. Insert the new ink collector horizontally.
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Cleaning the Printer Enclosure
Cleaning and Maintenance Chapter 4
SHOCK HAZARD: When cleaning the printer, ensure that no moisture enters it.
• Only clean the printer enclosure. Only service technicians should clean the
inside of the printer.
• Keep moisture away from live parts as it can cause short-circuits.
IMPORTANT Regularly clean the outside of the printer enclosure using a soft, dry or slightly
moistened wipe.
Do not use volatile chemicals such as benzene, thinning fluid or insecticide on
the printer. The use of such chemicals can result in damage to the printer
including cracks or color changes.
If the dirt does not come off, initially wipe the printer with a wipe moistened
with a neutral cleaning agent, then with a moist cloth, and finally with a dry
cloth.
Cleaning the Touch Panel
Updating the Printer Software
Clean the touch panel with a cleaning agent suitable for touch screens and a soft,
lint-free cloth.
Proceed as follows to update the printer software:
1. Start the ClearTools™ program.
2. In ClearTools, choose Tools, then Options.
3. In the Options window, choose the entry ClearMark™ Advanced and then
Administration.
Figure 95 - ClearTools - updating the printer software
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Chapter 4 Cleaning and Maintenance
4. Select the update file, in the example above it is the 'update.zip' file.
5. Click on the [Start printer update] and the following message is displayed.
Figure 96 - ClearTools - updating the printer software
6. Confirm the message, click YES.
A successful software update is displayed on the touch panel of the printer.
7. Press OK to confirm it at the touch panel of the printer.
Replacing the Service Kit
If the print quality is no longer satisfactory, try cleaning the print head. If the
quality does not improve, replace the service kit. See Accessories on page 76
1. Disconnect the printer from power source.
2. Open the service cover.
Figure 97 - Unlocking the service cover
.
3. Insert a flat-blade screwdriver in the lock (A) and unlock the service cover
(B).
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Figure 98 - Detaching the service cover
4. Open the service cover (A) and detach it.
Cleaning and Maintenance Chapter 4
Figure 99 - Disconnecting the connectors
5. Disconnect the connectors (A) and (B).
Before you can remove the service kit, put the printhead in the unlocking
position.
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Chapter 4 Cleaning and Maintenance
Figure 100 - Service Kit Unlocked
IMPORTANT Turn the printhead just 90° counterclockwise. Turning it clockwise will ruin the
mechanism.
Figure 101 - Unlocking the Service Kit
6. Insert a screwdriver in the printhead release (A) and turn the printhead (B)
90° counterclockwise so that it reaches the unlocking position
7. Remove the service kit's retaining screw (C).
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Cleaning and Maintenance Chapter 4
Figure 102 - Removing the Injector
8. Slightly raise the injector (A) to remove it from the catch.
Figure 103 - Removing the retaining screws
9. Remove the service kit's retaining screws (A) and (B).
IMPORTANT Put on the disposable gloves.
Hold the service kit as level as possible when removing.
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Chapter 4 Cleaning and Maintenance
Figure 104 - Removing the service kit
10. Pull out the service kit (A) carefully.
IMPORTANT The service set contains two wipes to clean the two printheads.
To clean the printheads properly, use a separate/new wipe service kit for each
printhead.
Figure 105 - Cleaning printhead A
11. Clean printhead A with one of the wipes provided.
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Cleaning and Maintenance Chapter 4
Figure 106 - Cleaning printhead B
12. Clean printhead B with the second wipe provided.
Figure 107 - Pushing in the service kit
13. Push in the new service kit (A).
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Chapter 4 Cleaning and Maintenance
Figure 108 - Fastening the service kit
14. Fasten the service kit with the screws (A) and (B).
Figure 109 - Fastening the injector
15. Reattach the injector (B) carefully and fasten it with the screw (A).
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Figure 110 - Reconnecting the connectors
Cleaning and Maintenance Chapter 4
16. Reconnect the connectors (A) and (B).
Figure 111 - Closing the service cover
17. Reattach the service cover (A) and close it.
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Chapter 4 Cleaning and Maintenance
Figure 112 - Locking the service cover
18. Insert a flat-blade screwdriver in the lock (A) and lock the service cover
(B).
19. Reconnect the printer to power (see Connect the Power Cable
page 15) Turn the printer back on (see Tur n th e Pr in ter On /O ff on
page 16).
on
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Cleaning and Maintenance Chapter 4
Replacing Cleaning Fluid Bottle
Replace cleaning fluid bottle if it is empty. See Accessories on page 76
Figure 113 - Removing the hood
1. Detach the hood (A) over the cleaning fluid bottle (B).
Figure 114 - Unscrewing the bottle out of the top
2. Unscrew the empty bottle (A) out of the top.
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Chapter 4 Cleaning and Maintenance
Figure 115 - Screwing the bottle into the top
3. Screw a full cleaning fluid bottle (A) into the top.
Figure 116 - Reattaching the hood
4. Reattach the hood (B) over the cleaning fluid bottle (A).
70 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 71
Troubleshooting
Chapter 5
General Information
A message on the touch panel indicates a printer fault or when an ink cartridge
needs to be replaced.
Touch the [SYSTEMINFO] in the main menu of the touch panel for more
detailed information about this message and to see which measures should be
taken. Change to the second page of the System Info and touch the
[PROTOCOL]. The event is displayed. Use the [DETAILS] to display further
information and an appropriate proposed solution.
EXAMPLE The printing results are unsatisfactory. The printed image is too weak or is
spotted. Check the printer status.
Printer Status Possible Solution
Has the printer not been used for a
long time?
Is the printed image unclear or
doubled?
Is there a problem with the printer's
location?
A Marker Card is stuck in the printer Power off the printer and then power it back on again.The card stuck in the
The print is irregular, either too strong
or too weak
The printouts are dirty or spotted
Check the following if the printed
marker areas are dirty or spotted:
Opening the ink tank lid during the
print process
The ink might have dried up or the printhead nozzles are blocked. If necessary,
clean the printhead. See Printhead Flushing on page 51
In this case, contact Rockwell Automation Technical Support.
Make sure that the printer is located on a flat even surface. Install the printer
at a site that is free from vibration.
printer will be fed out.
Check the following if there is a problem with the print quality, such as
irregular print or inappropriate ink quantity:
Are you using an out-of-date ink cartridge?
Using expired ink reduces the print quality and can cause damage to the
printer.
Have you touched the unprinted marker areas of the Marker Card?
Do not touch the unprinted marker area
Are the Marker Cards aligned correctly?
Check the alignment of the inserted Marker Card.
Are you using an original Rockwell Automation® ink cartridge?
Only use original Rockwell Automation ink cartridges.
The printer may be damaged if you are not using an original Rockwell
Automation ink car tridge or if you are using a refilled cartridge.
Printing is canceled if the ink tank lid is opened during the printing process.
If you open the lid before the heating unit has switched on, the printing
process will resume as soon as the lid is closed.
If you open the lid while the heating unit is already activated, the heating unit
will be switched off. The current Marker Card will be printed and fed out of the
printer without fixation.
A message is displayed on the touch panel.
The filling level of the ink cartridges is set to 'empty'. The printer
automatically starts re-initialization of the ink tank system (takes up to 2
minutes).
Rockwell Automation Publication 1492-UM011D-EN-P - February 2020 71
Page 72
Chapter 5 Troubleshooting
List of Events
Code Event Measure Information
30019 Left internal ink collecto r unit is
nearly full.
30021 Right internal ink collector unit is
nearly full.
10032 Ink collecting tray is nearly full. Make sure that a new ink collecting tray
10072 The BLACK ink car tridge (K) is
nearly empty.
10073 The CYAN ink cartridge (C) is nearly
empty.
10074 The MAGENTA ink cartridge (M) is
nearly empty.
10075 The YELLOW ink cartridge (Y ) is
nearly empty.
30626 The cleaning procedure failed. Replace the ink cartridge if necessary.
40012 The expiry date for BLACK (K) has
passed.
40013 The expiry date for CYAN (C) has
passed.
40014 The expiry for MAGENTA (M) has
passed.
40015 The expiry date for YELLOW (Y) has
passed.
Please contact your Rockwell Automation
representative to ensure the operating
status.
Please contact your Rockwell Automation
representative to ensure the operating
status.
is available.
Catalog number 1492-PCMACOLLECT.
The ink cartridge is nearly used up.
Make sure that a new ink cartridge is
available.
Catalog number 1492-PCMAINK-K.
The ink cartridge is nearly used up.
Make sure that a new ink cartridge is
available.
Catalog number 1492-PCMAINK-C.
The ink cartridge is nearly used up.
Make sure that a new ink cartridge is
available.
Catalog number 1492-PCMAINK-M.
The ink cartridge is nearly used up.
Make sure that a new ink cartridge is
available.
Catalog number 1492-PCMAINK-Y.
Restart the printer.
Replace the BLACK ink cartridge (K).
Catalog number 1492-PCMAINK-K.
Replace the CYAN ink cartridge (C).
Catalog number 1492-PCMAINK-C.
Replace the MAGENTA ink cartridge (M).
Catalog number 1492-PCMAINK-M.
Replace the YELLOW ink cartridge (Y).
Catalog number 1492-PCMAINK-Y.
Unlike the ink collecting tray that can be replaced
easily by the user, the internal ink collector unit is
firmly fitted and can therefore only be replaced by
a service technician.
Unlike the ink collecting tray that can be replaced
easily by the user, the internal ink collector unit is
firmly fitted and can therefore only be replaced by
a service technician.
To avoid waiting due to a full ink collecting tray,
you should make sure that you always have a new
ink collecting tray available.
If the ink cartridge is empty, the printer stops the
operation in order to prevent print system
malfunctions.
If the ink cartridge is empty, the printer stops the
operation in order to prevent print system
malfunctions.
If the ink cartridge is empty, the printer stops the
operation in order to prevent print system
malfunctions.
If the ink cartridge is empty, the printer stops the
operation in order to prevent print system
malfunctions.
There may be too little or no color in one of the ink
cartridges.
If the message is displayed again, please contact
your Rockwell Automation representative.
Rockwell Automation urgently recommends that
you do not continue to print with inks that have
expired, as this can damage the printer. To
continue printing, click on [Notes] and confirm
that you wish to continue on the next screen.
Rockwell Automation urgently recommends that
you do not continue to print with inks that have
expired, as this can damage the printer. To
continue printing, click on [Notes] and confirm
that you wish to continue on the next screen.
Rockwell Automation urgently recommends that
you do not continue to print with inks that have
expired, as this can damage the printer. To
continue printing, click on [Notes] and confirm
that you wish to continue on the next screen.
Rockwell Automation urgently recommends that
you do not continue to print with inks that have
expired, as this can damage the printer. To
continue printing, click on [Notes] and confirm
that you wish to continue on the next screen.
If the internal ink collector unit is full, the printer
stops the operation in order to prevent print
system malfunctions.
Only qualified service technicians should replace
components inside the device.
If the internal ink collector unit is full, the printer
stops the operation in order to prevent print
system malfunctions.
Only qualified service technicians should replace
components inside the device.
Each ink cartridge has an expiry date.
This helps to protect the print system and to
maintain consistent labeling quality.
Once the expiry date has passed, the properties of
the ink deteriorate. Important components can be
clogged and cause permanent damage to the
printer.
To minimize the risk of damage to the device, the
device automatically performs additional cleaning
procedures once the expiry date has passed.
This can also increase the consumption of inks that
have not expired. Rockwell Automation
recommends that you always replace expired ink
cartridges immediately.
Rockwell Automation shall not accept any
responsibility for the quality or reliability of
expired ink cartridges.
Servicing or repairs to the device that are
necessary as a result of expired ink cartridges are
excluded from the warranty.
72 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 73
Code Event Measure Information
40002 Faulty BLACK ink cartridge (K). Restart the pri nter.
40003 Faulty CYAN ink cartridge (C). Restart the printer.
40004 Faulty MAGENTA ink cartridge (M). Rest art the printer.
40005 Faulty YELLOW ink cartridge (Y ). Restart the printer.
40205 The ink tank cover is open. Close the ink tank cover. Please contact your Rockwell Automation
40101 No ink cartridges have been
detected.
40172 Faulty BLACK ink cartridge (K). Restart the pri nter.
40173 Faulty CYAN ink cartridge (C). Restart the printer.
40174 Faulty MAGENTA ink cartridge (M). Rest art the printer.
40175 Faulty YELLOW ink cartridge (Y ). Restart the printer.
40030 Faulty ink collecting tray. Restart the printer.
40159 The ink collecting tray was not
inserted correctly.
40904 The temperature is too high. Wait a while until the printer has
40905 The temperature is too low. Wait a while until the printer has
40011 The ink collector unit is full. Replace the ink collector unit.
10044 The temperature is too low. Wait a while until the printer has
10045 The temperature is too high. Wait a while until the printer has
Replace the BLACK ink cartridge (K).
Catalog number 1492-PCMAINK-K.
Replace the CYAN ink cartridge (C).
Catalog number 1492-PCMAINK-C.
Replace the MAGENTA ink cartridge (M).
Catalog number 1492-PCMAINK-M.
Replace the YELLOW ink cartridge (Y).
Catalog number 1492-PCMAINK-Y.
Insert the ink cartridges and make sure
that they are fully engaged.
Replace the BLACK ink cartridge (K).
Catalog number 1492-PCMAINK-K.
Replace the CYAN ink cartridge (C).
Catalog number 1492-PCMAINK-C.
Replace the MAGENTA ink cartridge (M).
Catalog number 1492-PCMAINK-M.
Replace the YELLOW ink cartridge (Y).
Catalog number 1492-PCMAINK-Y.
Replace the ink collecting tray.
Catalog number 1492-PCMACOLLECT.
Insert the ink collecting tray correctly
and make sure that it is fully engaged.
Restart the printer if necessary.
acclimatized.
Restart the printer.
acclimatized.
Restart the printer.
Catalog number 1492-PCMACOLLECT.
acclimatized.
Restart the printer.
acclimatized.
Restart the printer.
Only use original ClearMark™ Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
representative if the error persists.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
Only use original ClearMark Advanced ink
cartridges.
Please contact your Rockwell Automation
representative if the error persists.
If the message is displayed again, please contact
your Rockwell Automation representative.
If the message is displayed again, please contact
your Rockwell Automation representative.
If the message is displayed again, please contact
your Rockwell Automation representative.
If the ink collector unit is full, you can no longer
continue to print.
If the message is displayed again, please contact
your Rockwell Automation representative.
If the message is displayed again, please contact
your Rockwell Automation representative.
Troubleshooting Chapter 5
Printer faults and damage caused by the use of
unapproved and unsuitable accessories and
consumables are excluded from the warranty.
Furthermore, Rockwell Automation shall not
accept any responsibility for the print quality and
print resistance if third-party software, markers or
inks have been used that have not been approved
by Rockwell Automation for this system.
Printer faults and damage caused by the use of
unapproved and unsuitable accessories and
consumables are excluded from the warranty.
Furthermore, Rockwell Automation shall not
accept any responsibility for the print quality and
print resistance if third-party software, markers or
inks have been used that have not been approved
by Rockwell Automation for this system.
Do not open the ink collector. The complete tray
must be replaced.
Dispose of the ink collector through an authorized
dealer or at a suitable hazardous materials
disposal center.
Check local regulations before attempting to
dispose of the ink collector yourself.
Do not open the
ink collector. The complete tray must be replaced.
Dispose of the ink collector through an authorized
dealer or at a suitable hazardous materials
disposal center.
Check local regulations before attempting to
dispose of the ink collector yourself.
Rockwell Automation Publication 1492-UM011D-EN-P - February 2020 73
Page 74
Chapter 5 Troubleshooting
Code Event Measure Information
Internal error Restart the printer. If the message is displayed again, please contact
60005 Transport timeout Restart the printer.
60006 Internal error Restart the printer. If the message is displayed again, please contact
60007 Faulty ink cartridge. Restart the printer.
60008 Transport timeout Restart the printer.
60009 Internal error Restart the printer. If the message is displayed again, please contact
Carry out a sensor test.
Check that the ink cartridge is installed
correctly.
Please contact your Rockwell Automation
representative if the error persists.
Carry out a sensor test.
your Rockwell Automation representative.
The marker was not transported within the
defined time.
If the message is displayed again, please contact
your Rockwell Automation representative.
your Rockwell Automation representative.
Only use original ClearMark Advanced ink
cartridges.
The marker was not transported within the
defined time.
If the message is displayed again, please contact
your Rockwell Automation representative.
your Rockwell Automation representative.
Printer faults and damage caused by the use of
unapproved and unsuitable accessories and
consumables are excluded from the warranty.
Furthermore, Rockwell Automation shall not
accept any responsibility for the print quality and
print resistance if third-party software, markers or
inks have been used that have not been approved
by Rockwell Automation for this system.
74 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 75
Specifications and Accessories
Technical Specifications
Technical data
Application Printing on Rockwell Automation Marker Cards
Technology Ink-jet process with heat curing
Print quality 600 dpi, 1200 dpi
Labeling and marking software ClearTools™
Syste m require ments Micro soft® Wind ows 7, Windo ws 8, Window s 8.1, Wind ows 10
Feed Automatic loader for max. 30 Marker Cards (for Marker Cards only)
Interface USB 1.1/2.0
Voltage supply AC 100-120 V / 8 A, 50/60 Hz
Fuses Right-hand fuse: 10 AHT 240/120V
Operating location Office conditions
Ambient temperature 10 …35 °C (50 …95 °F)
Dimensions (L x W x H) Length including output rail:
Weight 57.8 kg (127.43 lb) with packaging
Ink system Color system → 1 x black 1 x cyan, 1 x magenta, 1 x yellow
Scope of supply • ClearMark™ Advanced
Single feed for Marker Cards
Left-hand fuse: 2.5 AHT 240/120 V
Length without output rail:
Widt h:
Height with folded down touch panel:
Height with folded up touch panel:
37.2 kg (82.01 lb) without packaging
•Power cable
•USB cable
• 1 box of catalog number 1492-M5X5 Marker Cards
•Output rail
• DVD with the ClearTools software
•Quick start guide
•Ruler for calibration
• The printer is equipped with ink cartridges and the ink collector.
approx. 1138 mm (44.80 in.)
approx. 945 mm (37.20 in.)
554 mm (21.81 in.)
328 mm (12.91 in.)
422 mm (16.61in.)
Chapter 6
Rockwell Automation Publication 1492-UM011D-EN-P - February 2020 75
Page 76
Chapter 6 Specifications and Accessories
Accessories
Description Catalog Number Part Number
ClearMark Advanced 1492-PCMA110 PN-505632
Black ink cartridge 1492-PCMAINK-K PN-505636
Cyan ink cartridge 1492-PCMAINK-C PN-505634
Magenta ink cartridge 1492-PCMAINK-M PN-5056 37
Yellow ink cartridge 1492-PCMAINK-Y PN-505638
Ink collecting tray 1492-PCMACOLLECT PN-505640
100 ml bottle with fluid 1492-PCMAFLUID PN-505641
Cleaner tissue 1492-PCMACLEANER PN-505642
Service kit 1492-PCMASERVKIT PN-505643
76 Rockwell Automation Publication 1492-UM011D-EN-P - February 2020
Page 77
Page 78
Rockwell Automation Support
Use the following resources to access support information.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this
document, complete the How Are We Doing? form at http://literature.rockwellautomation.com/idc/groups/literature/
documents/du/ra-du002_-en-e.pdf.
Technical Support Center Knowledgebase Articles, How-to Videos, FAQs, Chat,
User Forums, and Product Notification Updates.
https://rockwellautomation.custhelp.com/
Local Technical Support Phone
Numbers
Locate the phone number for your country. http://www.rockwellautomation.com/global/support/get-support-
now.page
Direct Dial Codes Find the Direct Dial Code for your product. Use the
code to route your c all directly to a techn ical support
engineer.
http://www.rockwellautomation.com/global/support/direct-dial.page
Literature Library Installation Instructions, Manuals, Brochures, and
Tec hn ica l D ata .
http://www.rockwellautomation.com/global/literature-library/
overview.page
Product Compatibility and Download
Center (PCDC)
Get help determining how products interact, check
features and capabilities, and find associated
firmware.
http://www.rockwellautomation.com/global/support/pcdc.page
.
EEE Yönetmeliðine Uygundur. (In Conformity with the EEE Regulation)
• At the end of its life, this equipment should be collected separately from any unsorted municipal waste.
• This product contains a sealed lithium battery which is permanently connected and should only be removed or replaced by
trained professionals.
• At the end of its life, the battery contained in this product should be collected separately from any unsorted municipal waste.
The collection and recycling of batteries helps protect the environment and contributes to the conservation of natural resources
as valuable materials are recovered.
Battery Notice: This product contains Perchlorate material. Special handling may apply. For more information, go to http ://www.dtsc.ca.gov/
hazardouswaste/perchlorate/
Rockwell Automation maintains current product environmental information on its website at http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.
Allen-Bradley, ClearMark, ClearTools, Rockwell Automation, and Rockwell Software are trademarks of R ockwell Automation, Inc.
Microsoft and Windows are trademarks of Microsoft Corporation
Trademarks not belonging to Rockwell Automation are property of their respec tive companies.
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Publication 1492-UM011D-EN-P - February 2020
Supersedes Publication 1492-UM011C-EN-P - October 2019 Copyright © 2020 Rockwell Auto mation, Inc. All rights reserved. Pr inted in the U.S.A.
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