Allegion MT20W User Manual
MT20W
Enrollment
Reader
User Guide
Table of Contents
Overview .................................................................................... 4
MT20W Information ................................................................... 4
Adding the MT20W to Your ENGAGE™ Technology Account ... 4
User Interface Table ........................................................... 6
Credential Information ............................................................... 6
Conguration Card Details ................................................. 6
Supported Credentials ........................................................ 7
13.56MHz Technologies ..................................................... 7
No-Tour Instructions ........................................................... 7
Partner Managed Systems ................................................. 7
ENGAGE Technology Managed Systems .......................... 7
Factory Default Reset ................................................................ 9
Troubleshooting ......................................................................... 9
Notes ....................................................................................... 10
aptiQ • MT20W Enrollment Reader User Guide • 3
Overview
Overview
The aptiQ™ MT20W multi-technology enrollment reader is designed
to simplify the enrollment of dual and smart credentials. The MT20W
is powered by a USB cable (via a computer’s USB port or a powered
USB plug) and utilizes a local Wi-Fi connection for certain scenarios
(e.g., enrolling no-tour credentials). The MT20W is compatible with
aptiQ™ smart credentials (MIFARE Classic and MIFARE DESFire
EV1).
The MT20W supports no-tour (with supported locks) via aptiQ™
MIFARE Classic or MIFARE DESFire EV1 credentials.
MT20W Information
Adding the MT20W to Your ENGAGE™
Technology Account
In order to use your MT20W Enrollment Reader with no-tour
functionality, you must rst add it to your ENGAGE Technology
Account. The following steps will take you through this process.
1 Power up the MT20W via a computer’s USB port or a
powered USB plug.
2 Open up the ENGAGE Technology mobile application and
log into your account.
3 Click “Connect” at the bottom of the screen, then click
the “+” sign at the top. This will add a new device to your
account.
4 Click “Ok” to the popup message (concerning the NDE
Series Lock).
5 A list of devices capable of being added to your site will be
displayed. You will see the “MT20W” device in the list. Click
“Add”. At this time the LED in the MT20W will be slowly
ashing blue to indicate Bluetooth communication to the
4 • aptiQ • MT20W Enrollment Reader User Guide
ENGAGE Technology mobile application.
MT20W Information
6 Under “Device Information”, give the MT20W a user-friendly
name. The name has to be fewer than 25 characters in
length; for example: Property Name Reader. Click “Next”.
7 Under “Wi-Fi Conguration”, select the encryption your
network requires under the “Security” option. If you only
have a password for your network, it is likely using WPA2.
If you have a username and password, select the WPA2
Enterprise option. For further information, contact the person
who setup your Wi-Fi network.
8 Enter the SSID (the name of the local Wi-Fi network you
wish to connect to) and password for your Wi-Fi network and
click “Finish”.
L
IMPORTANT: This information must be entered exactly. Any
typos will result in the MT20W not making a successful
connection.
9 The app will transition to the main MT20W conguration
page. Click “Disconnect”.
10 The device will attempt to connect to the Wi-Fi network. If
successful, the LED will turn solid blue. Your MT20W is now
successfully added to your site.
aptiQ • MT20W Enrollment Reader User Guide • 5
Credential Information
User Interface Table
The table below provides an overview of the MT20W user interface
scenarios.
Feature Actions Lights Beeps
Idle State No Wi-Fi connectivity Red solid ON None
Wi-Fi connected Blue solid ON None
Bluetooth
communication with
ENGAGE mobile app
Attempting to connect
to Wi-Fi
System initialization 1 short red 3 short
Failed Connection to
Wi-Fi
Failed Connection
to Host
Enroll credential
(no-tour)
Keys Updates via
Conguration Card
Place credential 1 short green 1 short
Card stays on reader Green solid ON
Data written to card 3 short green 3 short
Load keys 4 short red 4 short
Blue slow ash None
Blue fast ash None
Red ash to solid
red
2 red ashes to
solid red
1 short
2 short
Credential Information
Conguration Card Details
The MT20W accepts aptiQ conguration cards. Wait for the LED
light to return to solid blue or solid red. After this occurs, present
a conguration card within one minute. For more information on
conguration cards, please contact your aptiQ sales representative.
6 • aptiQ • MT20W Enrollment Reader User Guide
Credential Information
Supported Credentials
The following credentials are supported by the MT20W Enrollment
reader:
13.56MHz Technologies
ISO14443 aptiQ MIFARE DESFire EV1
ISO14443 aptiQ MIFARE Classic
No-Tour Instructions
Partner Managed Systems
For a partner managed electronic access system, please reference
their documentation to add no-tour credentials.
ENGAGE Technology Managed Systems
One of the key features of a supported lock is the no-tour function.
By using the MT20W Enrollment Reader, smart credentials can be
assigned/registered to a user without visiting or gaining immediate
access to the lock. The next time the new smart credential is presented
to the supported lock, user access to the lock is updated.
1 Place the credential that needs to be assigned or changed
on top of the MT20W.
2 You will hear a short beep conrming that the credential has
been scanned.
3 You can leave the credential on the device. The LED will
stay ON green. Alternatively, you can remove the credential
and present it later to have the access data written.
4 Open the ENGAGE Technology web application and log into
your account.
5 You will see the credential you just scanned is now available
in the stock list. The credential may now be assigned
access. The badge ID listed on the credential (after the
dash) is displayed in the stock list.
aptiQ • MT20W Enrollment Reader User Guide • 7
Credential Information
6 Make access changes as needed within the ENGAGE
Technology web application.
7 Place the credential to be programmed with the access
change on the MT20W. Once a valid access change (add,
replace, etc.) occurs, the MT20W will ash green 3 times
accompanied by 3 beeps to indicate the update completion.
The credential is now programmed with up-to-date access
information, and can be removed from your MT20W.
8 The user may now present the credential to the supported
lock to complete the update.
8 • aptiQ • MT20W Enrollment Reader User Guide
Factory Default Reset
Factory Default Reset
To complete a factory default reset for the MT20W reader, disconnect
and reconnect the USB cable. Wait for the LED light to return to solid
blue or to solid red. After this occurs, present a “Reset Conguration”
card within one minute (part CE-000-001).
Troubleshooting
Problem Possible Cause Solution
No beeps or
blinks when
presenting a
card.
Fast blue ash
followed by solid
red indicator.
Cannot connect
with ENGAGE
Technology
mobile app.
Three beeps
not heard when
writing card data.
2 red ashes to
solid red with two
short beeps.
1 red ash to
solid red with one
short beep.
Cable not connected
to powered USB port.
Wi-Fi not connected. Verify Wi-Fi settings with ENGAGE
Wi-Fi access point
issues.
Device deleted from
account.
Card removed before
data was written.
Wi-Fi not connected. Ensure the indicator is blue. If not,
Failed connection to
host server.
Failed connection to
Wi-Fi.
aptiQ • MT20W Enrollment Reader User Guide • 9
Verify the USB cable is connected
to a powered USB adapter or a
computer’s USB port.
Technology mobile app.
Verify you can connect to the
access point from another device
with the same settings and present
the card again. Try moving MT20W
closer to the access point.
Complete a Factory Default Reset.
See “Factory Default Reset” on
page 9.
Leave card on reader until three
beeps are heard.
check for Wi-Fi connection issue
troubleshooting steps.
Check host address within MT20W
settings in the ENGAGE™ Mobile
application.
Check Wi-Fi network settings within
the ENGAGE™ Mobile application.
Notes
Notes
10 • aptiQ • MT20W Enrollment Reader User Guide
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Part 15.21 Statement
Changes or modications not expressly approved by the XceedID Corporation to this device could void the
user’s authority to operate the device.
FCC part 15.105 Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
Industry Canada Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de
brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.
© 2016 Allegion – ALL RIGHTS RESERVED
Document Part Number: 47250448 – Revision B – 10/16
Windows is a trademark of Microsoft Corporation.
The trademarks used in this manual are the property of the trademark holders. The use of these trademarks in
this manual should not be regarded as infringing upon or affecting the validity of any of these trademarks.
Allegion reserves the right to change, without notice, product offerings or specications.
No part of this publication may be reproduced in any form without the express written permission of Allegion.
Contains IC IDs: 6514A-RN171; 5123A-BGBLE112
Contains FCC IDs: T9J-RN171; QOQBLE112
Customer Support
U.S.A.: 877-671-7011
www.allegion.com/us
Contact Information
Should a system design engineer or
developer need assistance, contact
XceedID at:
Allegion
Revision
Check www.allegion.com/us for latest
product revisions.
500 Golden Ridge Road
Building 1, Suite 160
Golden, CO 80401
Phone: 1-877-671-7011
Fax: 1-866-954-1779
www.allegion.com/us
aptiQ • MT20W Enrollment Reader User Guide • 11
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