Before working inside your computer..........................................................................................................................5
Before you begin ...................................................................................................................................................5
ESD field service kit ................................................................................................................................................... 6
After working inside your computer.............................................................................................................................7
2 Removing and installing components..............................................................................................9
Inside view of your computer...................................................................................................................................... 9
Removing the left-side cover................................................................................................................................12
Installing the left-side cover..................................................................................................................................13
Top cover.................................................................................................................................................................. 14
Removing the top cover....................................................................................................................................... 14
Installing the top cover......................................................................................................................................... 14
Removing the right-side cover............................................................................................................................. 15
Installing the right-side cover............................................................................................................................... 16
2.5-inch hard drive.................................................................................................................................................... 18
Removing the 2.5-inch hard drive........................................................................................................................ 18
Installing the 2.5-inch hard drive.......................................................................................................................... 19
3.5-inch hard drive.................................................................................................................................................... 21
Removing the 3.5-inch hard drive........................................................................................................................ 21
Installing the 3.5-inch hard drive.......................................................................................................................... 22
Removing the 3.5-inch hard-drive cage............................................................................................................... 26
Installing the 3.5-inch hard-drive cage................................................................................................................. 26
460 W power-supply unit...........................................................................................................................................27
Removing the 460 W power-supply unit.............................................................................................................. 27
Installing the 460 W power-supply unit................................................................................................................ 29
850 W Power-supply unit.......................................................................................................................................... 32
Removing the 850 W power-supply unit.............................................................................................................. 32
Installing the 850 W power-supply unit................................................................................................................ 33
Right tron-light board.................................................................................................................................................35
Removing the right tron-light board......................................................................................................................35
2
Installing the right tron-light board........................................................................................................................36
Removing the coin-cell battery.............................................................................................................................42
Installing the coin-cell battery...............................................................................................................................43
Removing the memory modules.......................................................................................................................... 45
Installing the memory modules............................................................................................................................ 46
Removing the solid-state drive.............................................................................................................................48
Installing the solid-state drive...............................................................................................................................49
Removing the single-graphics card......................................................................................................................50
Installing the single-graphics card........................................................................................................................52
Removing the dual-graphics card........................................................................................................................ 54
Installing the dual-graphics card.......................................................................................................................... 57
Front bezel ............................................................................................................................................................... 60
Removing the front bezel..................................................................................................................................... 60
Installing the front bezel....................................................................................................................................... 62
Top bezel.................................................................................................................................................................. 67
Removing the top bezel....................................................................................................................................... 67
Installing the top bezel......................................................................................................................................... 68
Removing the bottom cover................................................................................................................................. 69
Installing the bottom cover................................................................................................................................... 70
Processor fan and heat-sink assembly..................................................................................................................... 71
Removing the processor fan and heat-sink assembly......................................................................................... 71
Installing the processor fan and heat-sink assembly........................................................................................... 73
Removing the processor...................................................................................................................................... 75
Installing the processor........................................................................................................................................ 76
Removing the wireless card.................................................................................................................................76
Installing the wireless card...................................................................................................................................77
Removing the antennas....................................................................................................................................... 79
Installing the antennas......................................................................................................................................... 80
Front I/O-panel..........................................................................................................................................................81
Removing the front I/O panel............................................................................................................................... 81
Installing the front I/O-panel.................................................................................................................................82
Removing the front-chassis fan............................................................................................................................83
Installing the front-chassis fan..............................................................................................................................84
Removing the top-chassis fan..............................................................................................................................85
Installing the top-chassis fan................................................................................................................................86
Removing the power-button board.......................................................................................................................88
Installing the power-button board.........................................................................................................................89
System board............................................................................................................................................................90
Removing the system board................................................................................................................................ 90
Installing the system board.................................................................................................................................. 92
Entering the Service Tag in the BIOS setup program..........................................................................................95
Downloading the audio driver....................................................................................................................................96
Downloading the graphics driver...............................................................................................................................96
Downloading the USB driver.....................................................................................................................................97
Downloading the WiFi driver..................................................................................................................................... 98
Downloading the media-card reader driver...............................................................................................................98
Downloading the chipset driver.................................................................................................................................99
Downloading the network driver................................................................................................................................99
4 System setup.................................................................................................................................. 101
System setup.......................................................................................................................................................... 101
System setup options..............................................................................................................................................102
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................107
Running the ePSA diagnostics...........................................................................................................................107
System diagnostic lights..........................................................................................................................................107
Recovering the operating system............................................................................................................................108
Flashing the BIOS...................................................................................................................................................108
WiFi power cycle.....................................................................................................................................................109
Flea power release..................................................................................................................................................109
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with
your computer.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For more
safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside
the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card
by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface, such as the metal at the back of the computer. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables
have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables,
ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a
static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional
memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent
failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static
shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The
weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity,
intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
•Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
•Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
•When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
•Before transporting a static-sensitive component, place it in an anti-static container or packaging.
Identifier
StatusReleased
GUID-4AA1893E-5817-437E-8D54-6A96821FC6E6
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on
the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on
the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and
bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is
temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat,
and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear,
and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended
to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it
is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester
6
is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if
they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push
the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically
installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a
large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate
the type of system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the
work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away
from sensitive parts before physically handling any hardware components
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new
part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in
the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESDprotected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded.
Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to
be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Identifier
StatusReleased
GUID-0332D293-B3CC-4042-8A0D-795B07BE277E
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these
parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting
your body and back.
6. Follow the same techniques in reverse to set the load down.
Identifier
StatusReleased
GUID-06588814-2678-4667-9FF9-C009F4BCE185
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw
type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
3. Remove the 3.5-inch hard drive, if installed.
About this task
The following images indicate the location of the 3.5-inch and provides a visual representation of the removal procedure.
Steps
1. Remove the two screws (#6-32) that secure the 3.5-inch hard-drive cage to the chassis.
2. Lift the 3.5-inch hard-drive cage off the chassis.
Identifier
StatusReleased
GUID-0852762D-895D-4086-8E33-B73077AEEA10
Installing the 3.5-inch hard-drive cage
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the 3.5-inch hard-drive cage and provides a visual representation of the installation
procedure.
26
Steps
1. Insert the 3.5-inch hard-drive cage into its slot on the chassis.
2. Align the tabs on the cage with the tabs on the chassis.
3. Replace the two screws (#6-32) that secure the 3.5-inch hard-drive cage to the chassis.
Next steps
1. Install the left-side cover.
2. Follow the procedure in After working inside your computer.
Identifier
StatusReleased
GUID-88726DE4-DA39-4C4B-8EF5-3DD564906BEA
460 W power-supply unit
Identifier
StatusReleased
Removing the 460 W power-supply unit
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the left-side cover.
NOTE: Note the routing of all cables as you remove them so that you can route them correctly after you replace the
power-supply unit.
About this task
The following images indicate the location of the power-supply unit and provides a visual representation of the removal procedure.
GUID-4957DE0C-A6C3-4AF0-89EB-EDC1F5734446
27
28
Steps
1. Remove the two screws (#6-32) that secure the power-supply unit bracket to the power-supply unit cage.
2. Lift the power-supply unit bracket off the power-supply unit cage.
3. Lift the power-supply unit cage and rotate the power-supply unit cage away from the chassis.
4. Press the releasing clip on the power-cable connectors and disconnect the power cables from the graphics card.
5. Disconnect the power cables from the hard drives.
6. Disconnect the processor-power cable and system-board power cable from the system board.
7. Rotate the power-supply unit cage towards the chassis.
8. Remove the four screws (#6-32) that secure the power-supply unit to the chassis.
9. Slide and lift the power-supply unit, along with the cables, off the chassis.
Identifier
StatusReleased
GUID-53CB7106-AC83-4281-84FF-08B8BD9CEBA9
Installing the 460 W power-supply unit
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
29
WARNING: The cables and ports on the back of the power-supply unit are color-coded to indicate the different power
wattage. Ensure that you plug in the cable to the correct port. Failure to do so may result in damaging the powersupply unit and/or system components.
About this task
The following images indicate the location of the power-supply unit and provides a visual representation of the installation
procedure.
30
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