ALE 3GV26032 User Manual
Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
User manual
Introduction
Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent.
Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
your telephone.,
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (loudspeaker, hands free),
using the convenient alphabetic keypad, you can call your correspondents by name.
How to use this guide
• Actions • Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys • Audio keys
Smith John
Partial view of display.
…
Display key. Adjustment “reduce”.
• Programmable keys and icons • Other fixed keys
Line key. Fixed key.
Icon corresponding to key. MENU key.
def
abc
3
2
o
mn
jkl
6
5
2
Specific key on numeric keypad.
Loudspeaker,
hands free.
Adjustment “increase”.
Voice mail access key.
• Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Program the keys
for the Perso page or the add-on module.
These symbols can be supplemented by small icons or text.
3
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.11
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.11
2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.9 Call back an unanswered call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.2 Answering a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Three-way conference with internal and/or external correspondents (conference) . . . . p.15
3.6 Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
3.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.2 Manager/secretary filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.7 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.20
4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.21
5.
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.5 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.22
5.6 Applying a selective diversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.7 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.8 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.9 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
Toc
6.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.25
7.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.5 Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.9 Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . p.28
7.10 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.11 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.12 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.13 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.14 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.15 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.16 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.17 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.18 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.19 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.20 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.30
7.21 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p.30
7.22 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.23 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p.31
7.24 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.25 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p.31
8.
ACD: Agent set/Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.2 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.4 Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.5 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.6 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.7 Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.8 Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.9 Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
5
Getting to know your telephone
Handset
(possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068 Phone only)
Adjust the tilt of the screen
LED
• Green flashing: arrival of an internal call.
• Orange flashing: arrival of an external call.
• Red flashing: priority or alarm call.
Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the
screen.
Navigation
Transfer icon:
Headset connected. Appointment programmed.
Silent mode activated. Telephone locked.
Display keys:
pressing the key next to this icon allows you to program or change the transfer function.
pressing a display key activates the function shown associated with it on the screen.
OK key:
used to validate your choices and options while programming or configuring.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Audio keys
Hang-up key:
Hands-free/Loudspeaker Key:
Intercom/Mute key:
To adjust the loudspeaker or handset volume up or down
to terminate a call.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
to make or answer a call without lifting the receiver.
Alphabetic keypad
Alcatel-Lucent IP Touch 4068
Left-right navigator:
Up-down navigator:
Back/Exit key:
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Welcome screens
Info page:
vation of transfer function, appointment reminder, etc.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
Call display
Incoming call. Call in progress or outgoing call.
Call on hold*.
used to move from one page to another.
used to scroll through the content of a page.
to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
Menu page:
the words on the screen.
Perso page:
keys.
contains all functions and applications accessible via the keys associated with
contains call line keys (allowing supervision of calls) and programmable call
Communication in progress, secure line
tails, contact your system manager.
Left-right navigator:
used to check calls.
*For more de-
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels:
the label under the keypad, in the housing designed for, and place the keypad back
into position.
push the holding strip of the unit backwards to you and lift it. Install
Function keys and programmable keys
Guide key:
Messaging key to access various mail services:
if the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key
Programmable key (F1 and F2 keys):
6
lit when the function associated with the key is activated.
used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
• to access the 'Redial' function (short press),
• call back on the last 8 number dialled (long press).
1
1.1
Date
Scroll bar
: shows
the position on a
page
Description of the screens and
Bluetooth® handset
Other
Welcome screens
Menu page Perso page Info page
Time and status icon
Call forwarding icon
Stationary:
activated.
Rotating:
ted blue: immediate forwarding orange: forwarding if busy or
absent
Displays the content of the
page selected
no forwarding
forwarding activa-
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment reminder, etc.
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
1
Description of the screens and Bluetooth® handset
Call management screen
1.2
Date Incoming call icon Time and status icon
Call holding icon Call in progress icon
Incoming call presenta-
Pop-up display
of functions
accessible while
the call is taking
place
tion screen.
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
This screen is
Application screen
1.3
Date Application name
Events screen
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Time and
status icon
Application
screen
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
1
Description of the screens and Bluetooth® handset
IP Touch Bluetooth® Wireless handset
1.4
(only available on Alcatel-Lucent IP Touch 4068 Phone set)
• Batteries
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
The battery recharges when the Bluetooth® handset is on its base.
Off-hook/On-hook and
Volume/Mute keys
Off-hook/On-hook:
press this key to take or
terminate a call
Volume/Mute:
• short successive
presses to change
the handset
volume level (3
levels)
• long press to
ensure your
correspondent no
longer hears you
Battery
1
2
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/
On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth®
handset.
9
2
o
o
o
Using your telephone
Other
Making a call
2.1
def
abc
3
2
mn
jkl
6
5
dial directly
the number
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
mno
(IP Touch Bluetooth®
for your call
IP Touch 4068 Phone)
c
def
ab
3
2
jkl
6
5
hands free number
required
Paul
Conversation 00:23'
OR
mn
programmed
line key
during a conversation
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
• If the internal or outside number does not reply:
LS announce
broadcast a message on
the loudspeaker of the
OR
Call back
request callback to a
busy terminal
OR
free terminal
lift the receiver
Wireless handset -
OR
correspondent’s
name
Text mail
send a written
message
abc
3
2
jkl
6
5
number
required
Receiving a call
2.2
def
n
m
lift the
receiver
OR OR OR
lift the receiver
hands free press the key next to the
(IP Touch
Paul
is calling
'incoming call' icon
Bluetooth®
Wireless handset -
IP Touch 4068
Phone)
Using the telephone in 'Hands free' mode
2.3
Terminal idle:
you are in hands free
mode
press and
release
Call in progress:
Paul
Conversation 00:23'
during a
press and release
terminate
your call
conversation
During a conversation, you can lift the receiver without terminating the call.
OR
Text mail
OR
send a voice message go to next screen
10
2
Using your telephone
Activating the loudspeaker during a conversation (receiver lifted) -
2.4
Loudspeaker
Paul
Conversation 00:23'
during a
conversation
OR
adjust volume
(9 levels)
activate loudspeaker
(long press)
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your correspondent by name (company directory)
2.5
enter the name or initials or
the surname and first name
of your correspondent
select the type of search you
want (last name, last name
and first name* or initials*)
the loudspeaker key flashes
The key is no longer lit
Make calls via your programmed call keys
2.6
10:30
PERSO
access the
'Perso' page
find the correspondent you
want to call from the
call the chosen
correspondent
programmed call keys
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers.
c
def
ab
3
2
o
n
m
jkl
6
5
directory
number
Redialling
2.8
OR
10:30
menu
Redial
'Redial' key reach the 'Menu'
page
Helen
Display of all the correspondents
meeting the search criteria
OR
display the
previous and
next names
*Name must be entered in format name/space/first name.
press the key
associated with the
correspondent to call
This key is used to display the entire name when it is truncated.
OR
last number redial
modify the search
11
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