Alcatel-Lucent OmniPCX Enterprise
Communication Server
Alcatel-Lucent IP Touch 4068 Phone
Alcatel-Lucent IP Touch 4038 Phone
Alcatel-Lucent 4039 Digital Phone
User manual
Introduction
Thank you for choosing a telephone from the IP Touch and Digital Phone range manufactured by Alcatel-Lucent.
Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication.
A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program
your telephone.,
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
communication is even more convenient using the audio keys (loudspeaker, hands free),
using the convenient alphabetic keypad, you can call your correspondents by name.
How to use this guide
• Actions • Keypad
Lift the receiver. Numeric keypad.
Hang up. Alphabetic keypad.
• Navigator
Move the navigation key up, down, to the left or to the right.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.
• Display and display keys • Audio keys
Smith John
Partial view of display.
…
Display key. Adjustment “reduce”.
• Programmable keys and icons • Other fixed keys
Line key. Fixed key.
Icon corresponding to key. MENU key.
def
abc
3
2
o
mn
jkl
6
5
2
Specific key on numeric keypad.
Loudspeaker,
hands free.
Adjustment “increase”.
Voice mail access key.
• Other symbols used
Means that the function is accessible from the Menu page.
Means that the function is accessible from the Perso page.
Means that the function is accessible from the Info page.
Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Program the keys
for the Perso page or the add-on module.
These symbols can be supplemented by small icons or text.
3
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Description of the screens and Bluetooth® handset. . . . . . . . . . . . . . . . p.7
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.4 IP Touch Bluetooth® Wireless handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.11
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.11
2.6 Make calls via your programmed call keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.9 Call back an unanswered call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.2 Answering a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.5 Three-way conference with internal and/or external correspondents (conference) . . . . p.15
3.6 Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.7 Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.8 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.9 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.10 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
3.12 Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.2 Manager/secretary filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.7 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.20
4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.21
5.
Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.5 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.22
5.6 Applying a selective diversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
5.7 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.8 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.9 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
Toc
6.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
6.2 Finding out the cost of an outside call made for an internal user from your terminal. . . p.25
7.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
7.5 Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.9 Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . p.28
7.10 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.11 Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
7.12 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.13 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.14 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.15 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.16 Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
7.17 Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.18 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.19 The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
7.20 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.30
7.21 Installing a Bluetooth® Wireless Technology handset (matching) . . . . . . . . . . . . . . . . . . p.30
7.22 Use of the Bluetooth® handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.23 Installing a Bluetooth® Wireless Technology headset (matching) . . . . . . . . . . . . . . . . . . p.31
7.24 Using a Bluetooth® Wireless Technology headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.31
7.25 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology . . . . . p.31
8.
ACD: Agent set/Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.1 Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.2 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.3 ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.4 Close an agent session (LogOff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.32
8.5 Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.6 Open a supervisor session (LogOn). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.7 Processing group- Supervisor entry/withdrawal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.8 Supervision or acceptance of an assistance request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
8.9 Close a supervisor session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.33
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.34
5
Getting to know your telephone
Handset
(possibility of a wireless handset Bluetooth® - Alcatel-Lucent IP Touch 4068 Phone only)
Adjust the tilt of the screen
LED
• Green flashing: arrival of an internal call.
• Orange flashing: arrival of an external call.
• Red flashing: priority or alarm call.
Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the
screen.
Navigation
Transfer icon:
Headset connected. Appointment programmed.
Silent mode activated. Telephone locked.
Display keys:
pressing the key next to this icon allows you to program or change the transfer function.
pressing a display key activates the function shown associated with it on the screen.
OK key:
used to validate your choices and options while programming or configuring.
Socket for connecting headphones or a
Hands-free / Loudspeaker unit
Audio keys
Hang-up key:
Hands-free/Loudspeaker Key:
Intercom/Mute key:
To adjust the loudspeaker or handset volume up or down
to terminate a call.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode (long press).
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
to make or answer a call without lifting the receiver.
Alphabetic keypad
Alcatel-Lucent IP Touch 4068
Left-right navigator:
Up-down navigator:
Back/Exit key:
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Welcome screens
Info page:
vation of transfer function, appointment reminder, etc.
If you get two calls at the same time, you can switch from one call
to the other by pressing the display key associated with each call.
contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
Call display
Incoming call. Call in progress or outgoing call.
Call on hold*.
used to move from one page to another.
used to scroll through the content of a page.
to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
Menu page:
the words on the screen.
Perso page:
keys.
contains all functions and applications accessible via the keys associated with
contains call line keys (allowing supervision of calls) and programmable call
Communication in progress, secure line
tails, contact your system manager.
Left-right navigator:
used to check calls.
*For more de-
Extension unit
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels:
the label under the keypad, in the housing designed for, and place the keypad back
into position.
push the holding strip of the unit backwards to you and lift it. Install
Function keys and programmable keys
Guide key:
Messaging key to access various mail services:
if the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key
Programmable key (F1 and F2 keys):
6
lit when the function associated with the key is activated.
used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
• to access the 'Redial' function (short press),
• call back on the last 8 number dialled (long press).
1
1.1
Date
Scroll bar
: shows
the position on a
page
Description of the screens and
Bluetooth® handset
Other
Welcome screens
Menu page Perso page Info page
Time and status icon
Call forwarding icon
Stationary:
activated.
Rotating:
ted blue: immediate forwarding orange: forwarding if busy or
absent
Displays the content of the
page selected
no forwarding
forwarding activa-
Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
modified via the Information key.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
messages, activation of transfer function, appointment reminder, etc.
Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.
Left-right navigator:
used to move from one page to another.
Up-down navigator:
used to scroll through the content of a page.
7
1
Description of the screens and Bluetooth® handset
Call management screen
1.2
Date Incoming call icon Time and status icon
Call holding icon Call in progress icon
Incoming call presenta-
Pop-up display
of functions
accessible while
the call is taking
place
tion screen.
temporarily displayed when a
call arrives and shows the
name and/or number of the
caller.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.
This screen is
Application screen
1.3
Date Application name
Events screen
Application screen: displays information relevant to programming or configuring the telephone.
Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Time and
status icon
Application
screen
Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.
Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.
8
1
Description of the screens and Bluetooth® handset
IP Touch Bluetooth® Wireless handset
1.4
(only available on Alcatel-Lucent IP Touch 4068 Phone set)
• Batteries
LED
Green flashing: normal
operation.
Green steady: handset
charging.
Orange flashing: battery
charge low or handset
outside coverage zone.
Orange steady:
malfunction.
The battery recharges when the Bluetooth® handset is on its base.
Off-hook/On-hook and
Volume/Mute keys
Off-hook/On-hook:
press this key to take or
terminate a call
Volume/Mute:
• short successive
presses to change
the handset
volume level (3
levels)
• long press to
ensure your
correspondent no
longer hears you
Battery
1
2
If the Bluetooth® handset is on its base, you do not need to press the Off-hook/
On-hook key to take or terminate the call. Just off-hook/on-hook the Bluetooth®
handset.
9
2
o
o
o
Using your telephone
Other
Making a call
2.1
def
abc
3
2
mn
jkl
6
5
dial directly
the number
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
mno
(IP Touch Bluetooth®
for your call
IP Touch 4068 Phone)
c
def
ab
3
2
jkl
6
5
hands free number
required
Paul
Conversation 00:23'
OR
mn
programmed
line key
during a conversation
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
• If the internal or outside number does not reply:
LS announce
broadcast a message on
the loudspeaker of the
OR
Call back
request callback to a
busy terminal
OR
free terminal
lift the receiver
Wireless handset -
OR
correspondent’s
name
Text mail
send a written
message
abc
3
2
jkl
6
5
number
required
Receiving a call
2.2
def
n
m
lift the
receiver
OR OR OR
lift the receiver
hands free press the key next to the
(IP Touch
Paul
is calling
'incoming call' icon
Bluetooth®
Wireless handset -
IP Touch 4068
Phone)
Using the telephone in 'Hands free' mode
2.3
Terminal idle:
you are in hands free
mode
press and
release
Call in progress:
Paul
Conversation 00:23'
during a
press and release
terminate
your call
conversation
During a conversation, you can lift the receiver without terminating the call.
OR
Text mail
OR
send a voice message go to next screen
10
2
Using your telephone
Activating the loudspeaker during a conversation (receiver lifted) -
2.4
Loudspeaker
Paul
Conversation 00:23'
during a
conversation
OR
adjust volume
(9 levels)
activate loudspeaker
(long press)
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your correspondent by name (company directory)
2.5
enter the name or initials or
the surname and first name
of your correspondent
select the type of search you
want (last name, last name
and first name* or initials*)
the loudspeaker key flashes
The key is no longer lit
Make calls via your programmed call keys
2.6
10:30
PERSO
access the
'Perso' page
find the correspondent you
want to call from the
call the chosen
correspondent
programmed call keys
Calling from the common directory
2.7
Your terminal has access to a common directory of outside numbers.
c
def
ab
3
2
o
n
m
jkl
6
5
directory
number
Redialling
2.8
OR
10:30
menu
Redial
'Redial' key reach the 'Menu'
page
Helen
Display of all the correspondents
meeting the search criteria
OR
display the
previous and
next names
*Name must be entered in format name/space/first name.
press the key
associated with the
correspondent to call
This key is used to display the entire name when it is truncated.
OR
last number redial
modify the search
11
2
Using your telephone
Call back an unanswered call
2.9
• Call back the last caller
Callback last caller
10:30
menu
No reply
reach the 'Menu'
page
• List of last callers
10:30
menu
No reply
reach the 'Menu'
page
Recall
select a name or
a number
• Erase the list of unanswered calls:
10:30
menu
No reply
reach the 'Menu'
page
Last caller :
call back the last caller
non replied
internal calls
non replied
internal calls
OR
OR
non replied
external calls
non replied
external calls
Answering an internal call in intercom mode
2.11
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - terminal idle:
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
• To deactivate - terminal idle:
the corresponding LED goes out
Sending DTMF signals
2.12
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
Send DTMF
OR
Paul
Conversation 00:23'
during a
*
to activate
conversation
The function is automatically cancelled when you hang up.
Requesting automatic callback if internal number is busy
2.10
internal number busy callback request acknowledged
Call back
12
2
Mute, so that your correspondent cannot hear you
2.13
You can hear your correspondent but he/she cannot hear you:
• The terminal:
Using your telephone
Paul
Conversation 00:23'
during a
conversation
resume the
conversation
• The Bluetooth® receiver (IP Touch 4068 Phone):
press the handset
volume/mute key (press
and hold)
disable microphone
The key is no longer lit
The key lights up
13
3
o
o
During a conversation
Other
Making a second call during a conversation
3.1
c
def
Paul
Conversation 00:23'
during a
conversation
New call
ab
3
2
n
m
jkl
6
5
number of
second
correspondent
• Other methods for calling a second correspondent
ef
d
abc
3
2
mno
jkl
6
5
Dial directly the number for your call.
Name of second correspondent.
- To access the 'Redial' function (press and hold).
- Call back on the last 10 number dialled (short press).
Programmed line key.
• To cancel your second call and recover the first:
John
Conversation 00:23
Enquiry off
OR
John
Conversation 00:23
the first call is on hold
Paul
Conversation 00:23'
Answer call displayed:
OR
line key for which
Take call
the first call is on hold
icon is flashing
• To return to your first caller and end the conversation in progress:
John
Conversation 00:23
Paul
In conversation
key associated with the
'incoming call' icon
Switching between calls (Broker call)
3.3
During a conversation, a second call is on hold.
To accept the second call:
John
Conversation 00:23
key associated
with the
Paul
Conversation 00:52
your first call is placed on
hold
'incoming call'
icon
John
Conversation 00:23
OR OR
If you make an error, hang up: your telephone will ring and you will recover your first
call.
Answering a second call during a conversation
3.2
• A second correspondent is trying to call you:
Paul
Conversation 00:23'
during a
conversation
name or no. of the caller
displayed for 3 seconds
Paul
is calling
14
Transferring a call
3.4
• To transfer your call to another number:
def
abc
3
2
mn
Paul
Conversation 00:23'
during a
conversation
jkl
6
5
Calling a
second person
during a
conversation
John
Conversation 00:23
the first call is on hold
3
• If the number receiving the transfer answers:
Transfer
During a conversation
Talk simultaneously to more than 2 correspondents
3.6
You are in a conference call with 2 correspondents. To add another correspondent to the conference:
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Three-way conference with internal and/or external correspondents
3.5
(conference)
During a conversation, a second call is on hold:
John
Conversation 00:23
Conference
select the 'conference'
function
Cancel conference and return to first correspondent (if conference is active):
End conference
Hang up on all correspondent (if conference is active):
End conference
OR
Paul
John
00:23
def
Paul
John
00:23
Add
abc
3
2
5
OR
mno
jkl
6
correspondent’s name
or number
Insert
Casual conference
3.7
During a 3-way conference, you can add up to three additional participants.
You are in a 3-way
conference
Conference
Number of participants:
Add
def
abc
3
2
mno
jkl
6
5
number
required
Insert
your correspondent
answers
After the conference, to leave your two correspondents talking together:
Transfer
OR
15
Placing a call on hold (hold)
3.8
• Exclusive hold:
during a conversation, you wish to place the call on hold and recover it later, on the same telephone.
Paul
Conversation 00:23'
during a
Put on hold
Paul
On hold
your call is placed on hold
conversation
3
c
o
During a conversation
• Recover the call on hold:
Paul
On hold
Paul
Conversation 00:23'
key associated with the
'incoming call' icon
• Common hold:
to recover your call on any telephone in your system.
Paul
Conversation 00:23'
during a
conversation
Hold
your call is placed on
hold
Recover the call on hold from any telephone:
Paul
Conversation 00:23'
key associated
with the
'incoming call'
icon
Placing an outside call on hold (parking)
3.9
Park/retrieve call
You can place an outside call on hold and recover the call on another telephone:
• To recover the parked call:
Park/retrieve call
To automatically take the parked call, pick up the handset of the parking destination set.
menu
10:30
Settings
My services
Consultation
reach the 'Menu'
page
Call pick up
services
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Intrusion into an internal conversation
3.10
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
Intrusion
Park/retrieve
Intrusion
same key to exit
• Protection against intrusion:
Intrusion protection
Paul
Conversation 00:23'
during a
conversation
Park the call
A parking announcement message is displayed on the screen of the parking destination
set.
16
press programmed
key
Protection is cancelled when you hang up.
def
abc
3
2
mn
jkl
6
5
enter the number
3
Adjust audio volume
3.11
During a call, to adjust the volume level of the loudspeaker or receiver:
During a conversation
Paul
in conversation
during a
conversation
Signal malicious calls
3.12
Malicious
OR
adjust audio volume
This key lets you signal a malicious call. If this call has
an internal source, it is signalled to the system by a
special message.
17
4
a
o
Sharing
Other
Answering the general bell
4.1
Night service call pick up
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
menu
10:30
Settings
My services
reach the 'Menu'
page
Consultation
Manager/secretary filtering
4.2
Call pick up
services
Screened list :
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
Night service c
pick up
• From the manager’s or secretary’s telephone:
incoming calls are filtered by a chosen person
(secretary, etc.)
press
programmed key
Call pick-up
4.3
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
Group call pick up
menu
10:30
Settings
My services
reach the 'Menu'
page
Consultation
Call pick up
services
Group call pick
• If the telephone ringing is not in your pick-up group:
Individual call pick up
menu
10:30
Settings
My services
Consultation
reach the 'Menu'
page
def
Call pick up
services
Individ pick up
abc
3
2
mn
jkl
6
5
number of
telephone
ringing
same key to cancel
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
The system can be configured to prevent call pick-up on certain telephones.
18
4
o
c
o
c
o
Sharing
Hunting groups
4.4
• Hunting group call:
certain numbers can form a hunting group and can be called by dialling the group number.
def
abc
3
2
mn
jkl
6
5
Group No.
• Temporary exit from your hunting group:
Go out of hunting group
10:30
menu
Settings
My services
reach the 'Menu'
page
c
Consultation
Additional servi
Out hunting grp
ab
3
2
jkl
6
5
your group number
• Return into your group:
Go into hunting group
menu
10:30
Settings
My services
reach the 'Menu'
page
c
Consultation
Additional servi
In hunting grp
ab
3
2
jkl
6
5
your group number
Calling an internal correspondent on his/her pager
4.5
The number called does not answer and you know that the person called has a pager:
c
def
ab
3
2
no
m
jkl
6
5
Paging
c
def
ab
3
2
mno
jkl
6
5
number called number called
paging in progress is displayed
Your correspondent can answer from any telephone in the system.
def
n
m
Answering a call on your pager
4.6
Paging answer
A call on your pager can be answered from any telephone within the system.
your pager beeps
menu
10:30
Settings
My services
reach the 'Menu'
page
def
Consultation
def
n
m
Paging
Paging answer
abc
3
2
mno
jkl
6
5
your extension
number
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
19
4
a
o
s
o
s
o
o
Sharing
Calling a correspondent on his/her loudspeaker
4.7
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
Paul
LS announce
your
correspondent
does not reply
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
Sending a written message to an internal correspondent
4.8
c
def
new text mess
Text mail
Send a text message to
xxx xxx
Send
enter the number of the
terminal to receive the
Predefined msg
ab
3
2
jkl
6
5
message
mn
OR
enter the first
letters of the
name
select a predefined message
OR
To complete
OR
Msg to create
select a predefined message to complete compose a new message
Text mail
xxxxxx xxx
Apply
complete your
message
Send a voice message copy
4.9
def
new voice mes
abc
3
2
o
n
m
jkl
6
5
personal code
Text mail
Record your message
OR
#
Consult
Exit
Send
display number of new and old
c
def
ab
3
2
mn
jkl
6
5
number to be
messages
Forward msg
OR
Spell name
correspondent’s name send message
called
Sending a recorded message to a number / a distribution list
4.10
def
new voice mes
abc
3
2
n
m
jkl
6
5
Send
personal code record message
Exit
abc
3
2
n
m
jkl
6
5
OR
Spell name
def
end of recording number to be called correspondent’s name
Send
OR
Exit
send message end of broadcast
Voice mail
Record your message
OR
#
20
4
o
Broadcasting a message on the loudspeakers of a station group
4.11
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
def
abc
3
2
n
m
jkl
6
5
speak, you have 20 seconds
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
OR
Sharing
21
5
a
s
o
d
o
o
e
Keep in touch
Other
Diverting calls to another number (immediate diversion)
5.1
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
def
Immediate forw
abc
3
2
mno
jkl
6
5
number to be
called
diversion is acknowledged
You can make calls, but only the destination number can call you.
Diverting your calls to your voice message service
5.2
Imm fwd to VM
When you return, consult recorded messages
5.3
The light indicates that messages have been received.
diversion is acknowledged
Diverting calls to your pager
5.4
Radio paging
Callers will thus be able to contact you while you are moving around the company:
diversion is acknowledged
press programmed
key
Forwarding your calls from the receiving terminal (“Follow me”)
5.5
Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” function.
Other fwd
Remote forwar
your extension
def
abc
3
OR
press programmed
key
2
mn
jkl
6
5
your extension
number
diversion is acknowledged
abc
3
2
jkl
6
5
number
def
mn
def
new voice mes
abc
3
2
n
m
jkl
6
5
display name of sender, with date, time and
personal code
Consult
Replay
OR
listen to message erase message
OR
Call back
call back sender of
OR
Save
archive the message terminate consultation
message
ranking of message
Erase
OR
Exit
22
Applying a selective diversion
5.6
You can forward your primary number and your secondary number or numbers to different sets.
menu
10:30
Settings
My services
Consultation
reach the 'Menu'
page
c
def
Forward servic
Principal line
selection
OR
Second line
selection
ab
3
2
no
m
jkl
6
5
select the number to forward number receiving
diversion
5
s
o
o
&
a
Keep in touch
Cancelling all diversions
5.7
Deactivate
Cancelling a specific diversion
5.8
programmed key corresponding to type of diversion
Diverting calls when your line is busy (divert if busy)
5.9
(group or selective)
Deactivate forw
OR
Forward on busy
Callers will thus be able to contact you while you are moving around the company:
OR
10:30
menu
Forward
Other fwd
reach the 'Menu'
page
programme another type of
diversion
Do not disturb
5.10
Do not disturb on/off
You can make your terminal temporarily unavailable for all calls.
Settings
Do not disturb
locking
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Leaving a recorded message for internal callers
5.11
My services
Do not disturb
on/off
Consultation
diversion is acknowledged
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
new text mess
Fwd to text
Text mail
Fwd to text
def
Forward on bu
abc
3
2
mn
jkl
6
5
diversion is acknowledged
Predefined msg
OR
To complete
number
receiving
diversion
OR
press programmed key number receiving
diversion
c
def
ab
3
2
n
m
jkl
6
5
diversion is acknowledged
OR
select a predefined message select a predefined message to complete
Msg to create
Text mail
xxxxxx xxx
compose a new message complete your
message
Apply
23
5
a
Consulting written messages
5.12
The light indicates that messages have been received.
Keep in touch
OR
call back sender of
OR
Text answer
answer with a text
message
number of
messages received
Recall
message
OR
OR
consultation
new text mess
Save
Read message
OR
record message next message
terminate
Next message
display name of sender, with
date, time and ranking of
message
24
6
c
n
o
o
Charging your calls directly to business accounts
6.1
Managing your charges
Other
You can charge the cost of your outside calls to business account numbers.
menu
10:30
Settings
My services
reach the 'Menu'
page
Consultation
def
abc
3
2
n
m
jkl
6
5
number of
Additional servi
def
abc
3
2
n
m
jkl
6
5
number required
Business accou
code
business
account
Finding out the cost of an outside call made for an internal user from
6.2
your terminal
10:30
menu
reach the 'Menu'
page
Settings
My services
Consultation
Consultation &
callbacks
Charging
informations
25
7
o
o
o
o
o
o
Programming your telephone
Other
Initializing your voice mailbox
7.1
light flashes
enter your personal code then record
your name according to voice guide
instructions
Your personal code is used to access your voice mailbox and to lock your telephone.
Customising your voice greeting
7.2
You can replace the greeting message by a personal message
Voice mail
ab
3
2
mn
jkl
6
5
Perso options
c
def
personal code
Normal prompt
OR
Perso greeting
to return to the
default message
Accept
OR
Restart
Greeting msg
Voice mail
Greeting recording
Perso greeting
End
record message end of recording
OR
Replay
Modify the password for your phone set
7.3
menu
10:30
Settings
Phone
reach the 'Menu'
page
def
abc
3
2
mn
jkl
6
5
old code
(4 digits)
def
abc
3
2
n
m
jkl
6
5
c
def
ab
3
2
n
m
jkl
6
5
new code
(4 digits);
OR
OR
Apply
enter new
password again to
confirm
This code acts as a password controlling access to programming functions and the user
'Set Locking ' function (code by default: 0000).
Modify the password for your voice mailbox
7.4
Password
Apply
apply re-record a message replay message
Voice mail
ab
3
2
n
m
jkl
6
5
Perso options
Admin options
c
def
personal code
c
def
Password
My password
ab
3
2
mn
jkl
6
5
#
new code
(4 digits)
As long as your voice mailbox has not been initialized, personal code is 1515.
26
7
T
T
T
T
T
T
Adjusting the audio functions
7.5
10:30
menu
reach the 'Menu'
page;
Choose the tune:
Internal call
OR
Settings
External call
OR
Phone
Priority Call
Programming your telephone
T
Activate/deactivate discreet ring mode:
¤ One beep
before ringing
Ringing
Adjust ringer volume while a call arrives
Paul
is calling
your telephone
rings
OR
¤ Three beeps
before ringing
× One beep
before ringing
OR
to activate to deactivate
OR
adjusting the ringer volume
× Three beeps
before ringing
select the type of call to which the ringing is to be associated
select the melody of your
choice (16 tunes)
Adjusting the ringer volume:
Ringing level
OR
select the volume of your choice:
(12 levels)
Activate/deactivate silent mode:
More options
¤ Silent mode
× Silent mode
to activate to deactivate
Activate/disable meeting mode (progressive ringing):
More options
¤ Progressive
ringing
× Progressive
ringing
to activate to deactivate
Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 Phone)
7.6
menu
10:30
Settings
Phone
Contrast
reach the 'Menu'
page
OR
increase or decrease the contrast
Selecting the welcome page
7.7
This function is used to choose the page displayed by default on the telephone.
menu
10:30
Settings
Phone
Homepage
select the default page
27
7
o
o
Selecting language
7.8
Programming your telephone
Other possibilities:
Modify
OR
Erase
menu
10:30
Settings
Phone
Language
reach the 'Menu'
page
c
def
ab
3
2
n
m
jkl
6
5
enter your
personal
select the language of your
choice
password
Program the keys for the Perso page or the add-on module
7.9
You can program call numbers and functions for the 'Perso' page keys and the add-on module keys.
10:30
PERSO
access the Perso
page using the
press the key you
want to program
Speed dial
to program a
number
OR
to program a
navigator
To program a number:
Speed dial
abc
3
2
n
m
jkl
6
5
Enter the
Enter the name apply
Apply
def
number
To program a function:
My services
follow informations displayed on the
screen
My services
function
modify contents
delete
of entry displayed
Programming direct call keys (F1 and F2 keys)
7.10
press a
programmable key
Speed dial
to program a
number
OR
(F1 or F2)
follow informations displayed on the
Erase a programmed key
7.11
10:30
menu
screen
Settings
Phone
reach the 'Menu'
page
Perso page
access the 'perso' page if
necessary
select the key to
erase
OR
programmable key
My services
to program a
function
Key program
Erase
press a
(F1 or F2)
28
7
o
o
-
c
c
Programming your telephone
Programming an appointment reminder
7.12
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
10:30
menu
reach the 'Menu'
Appointment
Appointment
hour
enter time of appointment
def
abc
3
2
mno
jkl
6
5
page
c
def
ab
3
2
mn
jkl
6
5
Dial the number of
the appointment
destination set
The 'Appointment programmed' icon is displayed on the welcome page.
• At the programmed time, your telephone rings:
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
• To cancel your reminder request:
10:30
menu
Appointment
Erase
Lock / unlock your telephone
7.14
10:30
menu
reach the 'Menu'
page
Lock
depending the displayed
informations, enter your
def
abc
3
2
n
m
jkl
6
5
your telephone is
locked/unlocked
password or confirm
Configuring the audio jack of your telephone
7.15
By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.
menu
10:30
Settings
Phone
Jack plug
reach the 'Menu'
page
Headset
Call the associated set
7.16
OR
External hands
OR
The number of another set can be associated with your set number (see Modify the associated number).
To call it:
External
loudspeaker
reach the 'Menu'
page
The 'Appointment programmed' icon disappears from the welcome page.
Identify the terminal you are on
7.13
The number of your telephone is displayed on the 'Info' page.
Access the Info page using the navigator.
29
Settings
Associate servi
My services
Call from asso
Consultation
start the call
7
c
o
o
o
Programming your telephone
Forward your calls to the associated number
7.17
If you have previously defined an associated number, you can forward your calls to this number.
Settings
My services
Overflow to
associate
for forwarding when
you do not answer
Consultation
OR
Overflow if bus
associate
for immediate
forwarding when your
Associate servi
line is busy
OR
Ovflow busy/n
to assoc
OR
for forwarding if you
do not answer or if
you are busy
Modify the associated number
7.18
Deact overflow
associate
to cancel the
forwarding to
associate function
The associated number can be a phone set number, the voice mail number or the pager number.
10:30
menu
Settings
My services
Apply
Associate
reach the 'Menu'
page
c
def
ab
3
2
n
m
jkl
6
5
enter your
personal
password
Modify
def
abc
3
2
n
m
jkl
6
5
enter the new
associated
number
acceptance of the
programming is displayed
The Tandem configuration
7.19
This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a
DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you
receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of
the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in
this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for
example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual
directory, last number redial, out of service, set padlock, etc.
For more information regarding this configuration, contact the person in charge of your installation.
Create, modify or consult your intercom list (max. 10 numbers)
7.20
menu
10:30
Settings
My services
reach the 'Menu'
page
Interphony
follow instructions given on display
Installing a Bluetooth® Wireless Technology handset (matching)
7.21
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
10:30
menu
reach the 'Menu'
page
Add device
Settings
Phone
with the handset turned off,
press the 2 Bluetooth®
handset keys at the same time
(long press)
Bluetooth
you will hear a 3 note signal and the
LED will flash green and orange
alternately
30
7
Programming your telephone
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
Add
select the
relevant
equipment
the 3 note audible signal indicates that the handset has
been installed correctly (the LED flashes green or orange
depending on the battery charge level)
Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
7.22
The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter
from the set.
• IP Touch Bluetooth® Wireless handset
The handset has a LED and two buttons.
• Green flashing: normal operation.
•Green steady: handset charging.
• Orange flashing: battery charge low or handset outside coverage zone.
• Orange steady: malfunction.
• Off-hook/On-hook and Volume/Mute keys
Off-hook/On-hook: press this key to take or
terminate a call.
Volume/Mute:
• short successive presses to change the
handset volume level (3 levels)
• long press to ensure your correspondent no
longer hears you
Add device
searching for Bluetooth® equipment,
wait until the detected equipment
type and the address is displayed
select the relevant
equipment
def
abc
3
2
mno
jkl
6
5
acknowledgement message
and display of the headset
icon on the terminal screen
apply your choice enter the PIN
code of the
headset *
* Refer to the user documentation supplied with the headset.
Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP
7.24
Touch 4068 Phone
Refer to the user documentation supplied with the headset.
Deleting an accessory (headset, handset, etc.): Bluetooth®
7.25
Wireless Technology
10:30
menu
reach the 'Menu'
page
My devices
Settings
display of the different equipment
Phone
matched
Bluetooth
Add
Installing a Bluetooth® Wireless Technology headset (matching)
7.23
- Alcatel-Lucent IP Touch 4068 Phone
Before a Bluetooth® headset can be used, it must be correctly matched to the terminal. Before performing the matching
operation, the headset must be in detectable mode*.
10:30
menu
reach the 'Menu'
page
Settings
Phone
Bluetooth
31
Remove dvc
apply your choice
select the equipment
to be removed
message acknowledging the
equipment has been removed
8
o
o
o
o
ACD : Agent set/Supervisor
station
Other
Agent set
8.1
A call centre solution allows optimum distribution of calls to agents according to their availability and skills.
Open a supervisor session (LogOn)
8.2
10:30
menu
• For a decision maker agent:
c
def
ab
3
2
mn
jkl
6
5
OR
enter the
processing
group number
LogOn
enter the identifier
List
select the processing
group from a list
abc
2
jkl
5
number
def
3
n
m
6
def
abc
3
2
mn
jkl
6
5
enter your personal
password
Unavailable
WrapUp
Supervisor
Queue info
Private info
Welcome guide
ACR manage.
This function allows the agent to be 'logged out' from the ACD application.
The 'logged out' function is activated; by default, on opening an agent session (system
configuration), by the supervisor or by the agent himself.
The agent changes this 'logged out' status by pressing the display key associated with this
function.
After each ACD call, the agent automatically assumes Wrap-up mode.
During this mode, the agent does not receive any ACD calls and can carry out the tasks
associated with a call.
This mode can be terminated at any time by pressing the display key associated with the
Wrap-Up function or by waiting for the end of the timer (system configuration).
When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his
supervisor directly by pressing this key.
by pressing this key, the agent accesses information regarding the queue (number of calls
waiting, average or maximum waiting time, number of free, busy or logged out agents.
Pressing this key informs the agent about the configuration of his set (forwarding status,
presence of new messages, associated set, name and number of the set, etc.).
This key allows the agent to configure the welcome messages, recording, activation/
deactivation, loading or playback of a welcome message.
Access to welcome message configuration involves entering the agent identifier number
and a password.
The agent can act on the distribution of the ACD calls by assigning or not assigning
expertise areas.
Expertise areas can be assigned or deleted one by one or globally.
ACD application welcome screen
8.3
Once the ACD session is open, the agent can access the ACD application dedicated functions.
CC
Perso
Available Agent
Unavailable WrapUp
Supervisor Queue info
LogOff Private info
Welcome guide ACR manage.
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
Perso
32
During a communication, the agent can send an assistance request to the supervisors.
Help
Close an agent session (LogOff)
8.4
LogOff
This request can be accepted by a supervisor or rejected if the supervisors are absent, not
available or reject the request.
c
def
ab
3
2
mn
jkl
6
5
enter your personal
password
Apply
the session is
closed
8
o
o
o
ACD : Agent set/Supervisor station
Supervisor station
8.5
The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity,
intrude or listen-in discretely on a call.
A supervisor can also perform the agent function from the same set.
Open a supervisor session (LogOn)
8.6
10:30
menu
Entry Queue info
LogOff Private info
Welcome guide ACR manage.
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
CC
1300
LogOn
Perso
Perso
c
def
ab
3
2
mn
jkl
6
5
enter the identifier
number
c
def
ab
3
2
mn
jkl
6
5
enter your personal
password
Supervision or acceptance of an assistance request
8.8
The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the
'Help' function key in the 'Perso' page.
Perso
ACD Listening
Agent number :
Listen Intrusion
Restrictive Permanent
Cancel
Alcatel-Lucent IP Touch 4038/
4068 & 4039 Digital Phone sets
by pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor
Listen
Intrusion
Restrictive
Permanent
can then listen in on the conversation between an agent and his correspondent, but
cannot participate in the conversation.
this key allows the supervisor to intrude in a communication.
This intrusion is signalled to the agent and his correspondent by an audible beep and the
supervisor can cut-in on the conversation at any time.
If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and
the correspondent will be in communication.
The agent is in communication with a correspondent. This function allows the supervisor
to talk just with the agent without the correspondent being informed of this intrusion
(restrictive).
the supervisor can view on his display the dynamic states (out of service, ACD calls,
private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.)
of an agent in real-time.
Pressing this key results in the rejection of an agent assistance request.
def
abc
3
2
o
mn
jkl
6
5
Apply
the session is
closed
Processing group- Supervisor entry/withdrawal
8.7
c
def
Entry
ab
3
2
n
m
jkl
6
5
select the
processing group
OR
select the processing
group from a list
from a list
Cancel
Close a supervisor session
8.9
LogOff
enter your personal
password
33
Guarantee and clauses
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts
and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The warranty does not
however apply in the following cases: in the event of use that does not comply with the
instructions given in this user’s manual, faults or damage caused by natural wear, damage
resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people who are not
approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your telephone, you may
however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may
damage the plastic parts of your telephone. Never spray it with cleaning products.
To avoid accidentally damaging the set telephone line connector, make sure you position the
cord correctly in the compartment intended for this purpose
The ear piece and microphone area of the handset may attract metallic objects that may be
dangerous for the ear.
The wording is not contractual and may be subject to change. Some functions of your
telephone are controlled by a software key and the configuration of the unit.
howtoc
Declaration of compliance
EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch
4038/4068 (that can be equipped with a Bluetooth® handset) and 4039 Digital Phone products
comply with the essential demands of Directive 1999/5/CE of the European Parliament and
Council. A copy of the original of this declaration of compliance can be obtained from your
installer.
Alcatel-Lucent IP Touch 4068 Phone & IP Touch Bluetooth® wireless handset
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
This Class B digital apparatus complies with Canadian ICES-003.
Operation is subject to the following two conditions : (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Warning : changes or modifications made to this equipment not expressly approved by Alcatel
Lucent Enterprise may void the FCC authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try correct the interference by consulting the
dealer.
Information relative to the environment
This symbol indicates that at the end of its life, this product should be subject to
special collection and disposal in member countries of the European Union, as
well as in Norway and Switzerland. By ensuring this product is disposed of
correctly, you will help to conserve natural resources and help prevent potential
negative consequences to the environment and human health which could
otherwise be caused by inappropriate disposal of this product. For further details about
recycling this product, please contact the supplier who sold you the product.
Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the
customer, reserves the right to modify product specifications without prior notice.
Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.
All other trademarks are the property of their respective owners.
The information presented is subject to change without notice.
Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright © 2007 Alcatel-Lucent. All rights reserved.
MU19006BSAB-E800ed01-Draft-2807
34
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