Alcatel-Lucent Enterprise Myriad Series User manual

Alcatel Lucent Enterprise Communication Device Business

Web: www.aledevice.com; www.al-enterprise.com

Email: [e-mail]

Alcatel-Lucent Enterprise

Myriad Series User Manual (M3/M5/M7)

Copyright @ALE 2020 All Right Reserved

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1 Introduction

Alcatel-Lucent M7 DeskPhone (M7).

Alcatel-Lucent M5 DeskPhone (M5).

Alcatel-Lucent M3 DeskPhone (M3).

Thank you for choosing an Alcatel-Lucent phone.

This document describes the services offered by the M3, M5 and M7 DeskPhones connected to a
SIP server.

The phones described in this document are supported on different SIP servers, and some features
described in this document depend on the SIP server to which the phone is connected.

If more information about system compatibility or about the level of features for a given SIP
server is needed, please contact your system administrator.

The labels and icons displayed depend on the type and the skin of the set. The label is not
displayed if the corresponding feature is not configured on your telephone system. Depending on
the size of the display, some labels may be truncated.

italicized

This icon describes the consequence of an action: .

. This icon describes a succession of actions or labels you have to do or select: .

All labels are displayed in color and are

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Some features depend on the type of the set.

M7M5M3

Multiple SIP Accounts

Color screen

Monochrome screen

Adjust the brightness of the display

Adjustable Foot

Compatible with Bluetooth ® headset

USB Audio HUB

USB headset

Wi-Fi dongle compatible*

Two-port Gigabit Ethernet switch with Power Over Ethernet
support

Add-on module EM20

Add-on module EM200

Audio services (hands-free, handset and headset)

Superwideband in Handfree mode

Local conference

Peer to peer SIP calls

Web Management

OpenVPN Client

*To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact
your administrator.

The labels and icons presented in this document are not contractually binding and may be
modified without prior warning.

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Contents

1 Introduction

2 Getting started

2.1 Unboxing

2.2 Install your desk phone

2.2.1 Install the foot

2.2.2 Connect the device

2.2.3 Install a comfort wired handset

3 Getting to know your telephone

3.1 M7 DeskPhone

3.2 M5 DeskPhone

3.3 M3 DeskPhone

3.4 Main screen

3.5 Call management screen

3.6 Navigation keys

3.7 Permanent features keys

3.8 Programmed key icons

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3.9 Status icons/ Call icons

3.10 Alpha-numeric keyboard

3.11 Description of the connectors

4 Using your telephone

4.1 Information about the phone

4.1.1 More information about new events

4.1.2 More information about phone status

4.2 Multiple SIP accounts

4.2.1 Program a line key for a SIP account

4.2.2 Define the default SIP account

4.3 Making call

4.3.1 Open the dailer

4.3.2 Calling by number

4.3.3 Calling by name

4.3.4 Call from call log

4.3.5 Calling using your personal directory

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4.3.6 Calling using speed dial key

4.3.7 Making a peer to peer SIP call

4.4 Receiving a call

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4.5 Switching between audio modes

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4.6 Redialing

4.6.1 Call back the last number dialed

4.6.2 Call back one of the last numbers dialed

4.7 Contacts management

4.7.1 Contact card

4.7.2 Contacts management

4.7.3 Call your contact

4.7.4 Create a new contact in your local directory

4.7.5 Create a new group

4.7.6 Modify a contact

4.7.7 Delete a contact in a directory

4.7.8 Delete all contacts in a directory

4.7.9 Delete a group in the local directory

4.7.10 Delete all group in the local directory

4.7.11 Import contacts from your mobile phone via Bluetooth® (M7)

4.8 Manage the call log (History)

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4.8.1 Call the contact

4.8.2 Display missed calls only

4.8.3 Delete a contact in the call log

4.8.4 Clear the call log

4.9 Speed dial management

4.9.1 Create a speed dial key

4.9.2 Make call using speed dial

4.10 Sending DTMF signals

4.11 Mute, so that your contact cannot hear you

4.12 Auto answer

4.13 Make an intercom call

4.14 Configure the intercom incoming calls

4.15 Change PIN code

4.16 Lock / unlock your telephone

4.16.1 Lock your phone

4.16.2 Unlock your phone

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4.16.3 Activate or deactivate the automatic keypad lock

4.17 During conversation

4.18 Making a second call during a conversation

4.19 Answering a second call during a conversation

4.20 To cancel your second call and recover the first

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4.21 Placing a call on hold (hold)

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4.22 Switching between calls (Broker call)

4.23 Transferring a call

4.23.1 To transfer a call to another contact on hold

4.23.2 To transfer your call to another number

4.23.3 Blind transfer

4.24 Three-way conference

4.24.1 End the conference with all participants

4.24.2 After the conference, to leave your two contacts talking together

4.25 Five-way conference with internal contacts) (M7, M5)

4.25.1 End the conference with all participants

4.26 Hide your phone number

4.27 Reject anonymous calls

4.28 Do not disturb

4.29 Forwarding to a number

4.30 Cancelling all forwards

4.31 Listen to your voicemail

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4.32 Defining a 'hotline' number

5 Do more with your desk phone

5.1 Use your desk phone as a USB audiohub for your computer

5.1.1 Installation

5.1.1.1 Prerequisites

5.1.1.2 Connect your computer to your desk phone

5.1.1.3 Set the default audio device for Windows

5.1.2 Using your phone as an audio hub

5.2 Configure your phone for remote working

5.3 Connect your phone to the Wi-Fi

5.3.1 Configure the wireless network

5.3.2 Manage wireless network

5.3.2.1 Open the Wi-Fi manager

5.3.2.2 Add a new wireless network

5.3.2.3 Modify a saved wireless network

5.3.2.4 Remove a saved wireless network

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5.4 Hot Desking

5.4.1 Login to hot desking

5.4.2 Logout of hot desking

5.5 Third-Party Call Control (3PCC) with Rainbow application

6 Programming your telephone

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6.1 Adjusting the audio functions

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6.1.1 Select the melody

6.1.2 Adjusting the ringer volume

6.1.3 Configure the ringtone

6.1.4 Configuring discreet mode (beep)

6.1.5 Seat mode

6.2 Selecting language

6.3 Adjusting the brightness of the desk phone

6.4 Enable screensaver and define the delay

6.5 Define the voicemail number

6.6 Programmable keys

6.6.1 Create a programmable key

6.6.2 Delete a key

6.6.3 Type of programmed key

6.7 Call pick-up

6.8 Install a USB accessory (Headset, Handsfree, Loudspeaker)

6.9 Headset mode

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6.10 Define time and date format

6.11 Manage Bluetooth® device (M7)

6.11.1 Installing a Bluetooth® device

6.11.2 List connected devices

6.11.3 Removing a Bluetooth® accessory (headset, handset, etc.)

6.11.4 Removing all Bluetooth® accessories

6.11.5 Edit the name of your desk phone

7 Contacting your administrator (technical support)

7.1 Technical code / Date code

7.2 Software version / Display network settings (IP address)

7.3 Access to administrator configuration

7.3.1 Default password

7.3.2 Administrator settings menu

7.3.3 Web Based Management (WBM)

8 Accessories

8.1 List of accessories

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8.1.1 USB headset

8.1.2 Add-on module

8.1.3 Conference module

8.1.4 USB WIFI Dongle

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8.2 Add-on module

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8.2.1 install the add-on to the desk phone

8.2.2 Install more than one add-on module

8.2.3 Changing or updating the paper label

8.2.4 Configure Add-on keys

8.3 EGO Personal conference module

8.3.1 Description

8.3.2 Icons displayed on the screen

8.3.3 Turning off and on

8.3.4 Connect the device to the desk phone using the USB cable

8.3.5 Connect the device to the desk phone using Bluetooth® (compatible Bluetooth® desk

phone)

9 Technical specifications

10 Ordering information

11 Guarantee and clauses

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8.3.6 Using EGO Personal conference module

8.4 Wall mounting kit

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11.1 Safety Instructions

11.2 Regulatory Statements

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2 Getting started

Deskphone

Handset

2-degree adjustable foot

Handset cord

Ethernet cable

Safety sheet and quick

user guide

A

B

2.1 Unboxing

2.2 Install your desk phone

2.2.1 Install the foot

Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot.
Depending on the way you insert the foot into the phone, your desk phone will have a different
angle: 55° or 40°. The angle noted on the top of the foot (face up) corresponds to the angle that
the phone will have after having inserted the foot.

To unclip the foot, pull it straight back until it separates from the phone.

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2.2.2 Connect the device

 Plug-in the wired handset to the appropriate connector

(refer to phone description).



Make sure you position the cable correctly in the
compartment intended for that purpose.

Please read safety instructions first.

Connect the handset (4) if it is not connected (your phone is usually provided with the handset
connected).

If your desk phone is correctly configured, you can connect it to the network (2). If your desk
phone is not powered by PoE (Power over Ethernet), you have to plug the power adapter to the
USB-C connector (1) and connect it to the AC power supply. The power adapter is sold separately.
For more information, contact your installer or administrator.

For more details, please consult the section: Description of the connectors.

2.2.3 Install a comfort wired handset

Your phone is provided with a connected handset.

If you have to replace it:

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3 Getting to know your telephone

3.5 inch color display.

Navigation.

28 vitual programmed keys: SIP account, speed
dial, functions. Use navigation keys to navigate
through pages of programmable keys.

 Super wideband loudspeaker for optimized

sound.

 Microphone.

Softkeys: menus and actions available
depending on the selected page. Softkeys are
configurable by the administrator.

 Idle state: menu to access features and

configure the phone or manage calls. Use
the navigation keys to navigate through the
menus.

 In conversation: available actions.

Wired handset (wide band audio quality).

Permanent feature keys: quick access to the
phone's main features.

2-degree adjustable foot (55°,40°).

LED
Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls).
Blue steady: ongoing call.

3.1 M7 DeskPhone

This phone is part of the IP phone range. With its color display associated to 8 dedicated functions
keys, and an intuitive navigation key, the M7 DeskPhone delivers excellent user experience and
optimum conversation convenience with outstanding audio quality in either hands-free mode or
when using the comfort handset. It supports Bluetooth 4.1 by which can connect your bluetooth
headset and sync your mobile contact to the phone . Your phone is very easy to use thanks to its
natural perception user interface.. It is compatible with remote working. By this way, it is perfect for
use at your office in your enterprise or at home (remote working).

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3.2 M5 DeskPhone

2.8 inch color display.

Navigation.

28 virtual programmed keys: SIP account, speed
dial, functions. Use navigation keys to navigate
through pages of programmable keys.

 Super wideband loudspeaker for optimized

sound.

 Microphone.

Softkeys: menus and actions available depending
on the selected page. Softkeys are configurable
by the administrator.

 Idle state: menu to access features and

configure the phone or manage calls. Use
the navigation keys to navigate through the
menus.

 In conversation: available actions

Wired handset (wide band audio quality).

 Permanent feature keys: quick access to the

phone's main features.

2-degree adjustable foot (55°,40°).

This phone is part of the IP phone range. In addition to a color display associated to 8 dedicated
function keys and an intuitive navigation key, the M5 DeskPhone delivers excellent user experience
and optimum conversation convenience with an outstanding audio quality in either hands-free mode
or when using the comfort handset. Your phone is very easy to use thanks to its natural perception
user interface. It is compatible with remote working. By this way, it is perfect for use at your office in
your enterprise or at home (remote working).

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LED
Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls).
Blue steady: ongoing call.

3.3 M3 DeskPhone

2.8 inch monochrome display.

Navigation.

20 vitual programmed keys: SIP account, speed
dial, functions. Use navigation keys to navigate
through pages of programmable keys.

 Super wideband loudspeaker for optimized

sound.

 Microphone.

Softkeys: menus and actions available depending
on the selected page. Softkeys are configurable
by the administrator.

 Idle state: menu to access features and

configure the phone or manage calls. Use the
navigation keys to navigate through the
menus.

 In conversation: available actions.

Wired handset (wide band audio quality).

Permanent feature keys: quick access to the
phone's main features.

2-degree adjustable foot (55°,40°).

This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the M3 DeskPhone provides high audio
fidelity for telephone calls either in hands-free mode or when using the comfort handset. Your phone
is very easy to use thanks to its natural perception user interface. It is compatible with remote
working. By this way, it is perfect for use at your office in your enterprise or at home (remote
working).

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LED
Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls).

Blue steady: ongoing call.

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3.4 Main screen

Menu to access features and configure the phone or manage calls.
Press the menu softkeys under the screen to access features. Use the up-down navigation keys to navigate
through the menus and to select an entry or an option.

3 dynamic keys configurable by your administrator to access features of the phone.

Line keys associated with SIP account (optional).
Press the line key associated with a SIP account to make a call with this account or to answer an incoming call
to this account.

Programmed keys.
Press the programmed key to use the programmed function or contact.
Long press the programmed key to enter into the key configuration.
The 'headset' programmed by default allows you to switch to headset mode.

Access to 4 pages.
Use the right-left navigation keys or the '1234’ programmed key to navigate between pages. The number of
the displayed page is highlighted.

Date, time and status bar.

Your phone can support up to 8 SIP accounts.

The main screen, composed with 4 pages, displays all programmed keys which can be a line key
for a registered SIP account, a speed dial or other functions.

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3.5 Call management screen

Softkeys: actions available depending on the call status. Press the softkey under the label to select the
corresponding feature.

SIP account in conversation.

Incoming call and conversation presentation screen.

OK key:

Use this key to validate your choices and options while programming or configuring (short press).

left-right navigator:

Use to move from one page to another or to move the cursor in a text box.

up-down navigator:
Use to select an item on a list. When information extends over more than one page, use the down
navigation key to display the next page. Use the up navigation key to display the previous page.

Back/Exit key:

Use this key to go back to the previous step.

Bkspc

Use this key to delete the previous input letter or number in the text box.

More

Open other functions.

3.6 Navigation keys

Use the up-down navigation keys to navigate through the menus and to select an entry or an
option.

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3.7 Permanent features keys

Take the call key.

Redialing the last number dialed (long press).

List of last numbers dialed (short press).

Placing a call on hold.

Recover the call on hold.

Transfer a call.

Add particitants to a conference call(maxim 5)

Reject incoming call.

Hang up.

Return to the main page.

Mute key
During a call, press this key to stop your contact from hearing you. When activated, the key is lit red.

Access the voice mail
The message key flashes red when you have received a new voicemail or a missed an incoming call.
The key stays on if there are old messages in the voicemail box.

Press this key to open dialer in hands-free mode (idle state).

Pressing this key answers an incoming call in hands-free mode (idle state). When a call is in progress,
pressing this key switches from hands-free mode to headset or handset mode. When activated, the key
is lit blue.

Hang up in hands-free mode if the headset mode is not activated.

Decrease the volume of the ring tone (9 steps) in idle state or when you receive an incoming call.

Decrease the volume of the handset, loudspeaker or headset (7 steps) during a conversation.

Increase the volume of the ring tone (9 steps) in idle state or when you receive an incoming call.

Increase the volume of the handset, loudspeaker or headset (7 steps) during a conversation.

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3.8 Programmed key icons

 SIP account.

 Speed dial.

 BLF/BLF List (Busy Lamp Field).

 Hold.

 Transfer.

 Conference.

 Recall the last number.

 Do not disturb.

 Directory.

 Forward.

 Voicemail.

 Hot Desking.

 Prefix.

 DTMF Tone.

 Direct pick up.

 Group pick up.

 Headset.

 Group Listen.

 Intercom.

 Audio Hub.

 XML Browser.

 Phone Lock.

This table lists icons displayed on the screen when you program a key. To program a key, see
chapter: Programmable keys. The following icons are listed when the phone is in an idle state and
can be changed depending on the status of the phone or the contact’s phone.

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3.9 Status icons/ Call icons

Status icons

Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are
displayed depends on their priority. The following icons are listed according to their priority, from the highest to
the lowest.
Status icons are displayed in the top bar of the screen.

Silent mode.

Telephone locked.

Headset connected.

Handsfree connected.

Bluetooth ® accessory paired.

Wi-Fi enabled.

Interphony mode (Auto answer).

Do not disturb.

Audio Hub mode

Updating firmware in progress.

Call icons

Call icons are associated to a SIP account and are displayed at the level of the line key programmed in the home
page. A text with call status is displayed in the top of the incoming call/conversation presentation screen.

SIP account (idle state). A grayed or crossed icon means that the SIP account is not registered (Please
contact your administrator).

Line keys.

Icons providing information about certain specific configurations on the phone or about the call
status.

The call status is also displayed at the top of the call management screen:



Dial

: dial number.



Ringing



Conversation



On hold



Conference

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: Incoming calls.

: In conversation.

: During a conversation, the contact is on hold.

: Conference mode with 2 contacts.

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Incoming call icon.

Call in progress icon.

Call on hold icon.

3.10 Alpha-numeric keyboard

abc

When you are in a text zone, you can switch to the alphabetic keyboard by selecting this
key.

123

When alphabetic keyboard is activated, select this key to switch to the numeric keyboard.

%$/~&()[]=*

@

#

space

-_1

+.,;:/\?!

0

Your phone is equipped with alphanumeric keyboard. You can switch between numeric keyboard
to dial number, and alphabetic keyboard to enter text by pressing the corresponding
preprogrammed key.

 Switch between the alphabetic and numeric keyboards:

 Enter alphabetic characters.

The number pad keys have letters that you can display by successive presses. The number
is the last character in the series. Some special characters can be displayed by successively
pressing the key:

 Use navigation keys to move the cursor into the text.



Bkspc

Use this key to delete the last entered character. The alphabetic mode remains

activated.

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3.11 Description of the connectors

M7, M5, M3

M7M5M3

1

Universal Serial Bus (USB-C) connector
This connector is used for:

 Connect the power adapter.
 Connect a headset.
 Connect a PC to use the desk phone as an audio hub.

2

10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45).

3

10/100/1000 Mbps Ethernet connectors to a PC (RJ45).

4

Wired handset connector (RJ9).

5

Universal Serial Bus (USB-A) connector.
This connector is used for:

 Connect a USB headset.
 Connect an add-on module(EM20/EM200).
 Connect a Wi-Fi dongle*.

Various connections to allow phone extensions. The type of connectors you have depends on your
phone.

*To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact
your administrator.

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4 Using your telephone

If the new events pop-up is not displayed, click on the message key to open it.

Select the event to consult.

or

Enter

4.1 Information about the phone

The main page can display all SIP accounts used on the phone and other programmed keys. For
each SIP account used on the phone, we recommend creating a programmed key to obtain
information about account status. The icon associated to a SIP account provides the status of the
account.

Information about new events such as missed calls and new voice message(s) are displayed in a
pop-up on the main page. The message key flashes red when you have received a new voicemail
or a missed an incoming call. When the new events pop-up is displayed, the blue LED of the phone
flashes slowly.

4.1.1 More information about new events

4.1.2 More information about phone status

In idle screen , you can click “OK” key to get you’re your phone’s basic information, including your
phone’s IP address, MAC address , software version,by clicking “More” in the screen , you also can
get related hardware information and SIP account status.

4.2 Multiple SIP accounts

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Your phone supports multiple SIP accounts. Your administrator can declare up to 8 SIP accounts. A

If the homepage displays an SIP account (line key), select the SIP account to use in order to
make the call.

The default SIP account is marked by a green point.

Forward is activated for this account.

Do not Disturb is activated for this account.

Long press on a programmable key.

Switch

or

Define the type of programmable key:

Account

Select the relevant account.
Add a label.

or

Save

Save the programmable key.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features.

default account is used for calls unless you select the relevant account prior the call. When you
have programmed

It is recommended to program a key for each SIP account in the main page, as a line key. Then the
status of the account is displayed on the homepage. The key of the SIP account receiving an
incoming call is blinking.

The call log lists all incoming and outgoing calls for all SIP accounts. The concerned SIP account is
displayed by opening the details of the call log entry.

4.2.1 Program a line key for a SIP account

4.2.2 Define the default SIP account

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Default Account

Use up-down and 'ok' navigation keys to select:

Default Account.

Switch

or

Select the default SIP account.

or

Save

Validate your choice.

To end the settings.

4.3 Making call

Use one of the following:

Dial directly the number for your call.

Unhook the handset or the headset.

Press the 'take the call' key.

Press the loudspeaker/hands-free key.

If the homepage displays an SIP account (line key), select the SIP account to use in order to
make the call. This key has to be programmed in the homepage.

Open the dialer.
Use one of the following:

This section describes how to make a call. There are different ways to open the dialer before
calling your contact.

4.3.1 Open the dailer

You can unhook the handset or the headset to make a call with the handset or the headset
otherwise you make a call in hands-free mode.

4.3.2 Calling by number

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Dial the number.

Select the contact to call in the list of last number dialed.
Use one of the following:

Press the 'take the call' key. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

# or *

If defined in the phone settings, you can use these keys to initiate the call (

Menu



FeaturesKey As Send

).

Depending on the system, after dialing the number, the call can be started automatically after a

Open the dialer.

abc

Switch to the alphabetical keyboard.

Enter the first letters of your contact's name.
The search runs as soon as you enter a character (predictive search). The matching

names are displayed.

Use UP/Down key to select the contact you want to call.
Use one of the following:

delay without action.

When you are in hands-free mode, you can take the call at any time on the handset by unhooking
it.

Click the icon in the screen to switch the audio from hand free to headset or from the
handset to headset.

To make an external call, dial the outside line access code before dialing your contact number.

The call will start after a timeout of approx. 10 seconds if there is no action taken after dialling.

If you are using multiple SIP accounts on your phone, you can choose which account to use to
make the call.

4.3.3 Calling by name

You can call a contact by his/her name using the search feature in the company directory.
This feature depends on the system configuration. If necessary, contact your administrator.
You can unhook the handset or the headset to make a call with the handset or the headset
otherwise you make a call in hands-free mode.

Use the alpha-numeric keyboard key to switch between the numeric and alphabetic keyboard.

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Press the 'take the call' key. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

# or *

If defined in the phone settings, you can use these keys to initiate the call (

Menu



FeaturesKey As Send

).

4.3.4 Call from call log

In idle state or from the dialer:

History

Select this softkey to open call logs from the homepage or the dialer.

Use UP/Down key to select the contact you want to call.
Use one of the following:

Press the 'take the call' key. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

# or *

If defined in the phone settings, you can use these keys to initiate the call (

Menu



FeaturesKey As Send

).

In idle state or from the dialer:

Directory

Select this softkey to open your local directory from the homepage or the dialer.

Open a directory (depending on model).

Select the contact to call.
Use one of the following:

You can call back a contact from the call log.
You can unhook the handset or the headset to make a call with the handset or the headset
otherwise you make a call in hands-free mode.

If you are using multiple SIP accounts on your phone, the call back is made with the SIP account
displayed in the call log.

4.3.5 Calling using your personal directory

You can unhook the handset or the headset to make a call with the handset or the headset
otherwise you make a call in hands-free mode.

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Press the 'take the call' key. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

# or *

If defined in the phone settings, you can use these keys to initiate the call (

Menu



FeaturesKey As Send

).

If you are using multiple SIP accounts on your phone, you can choose which account to use to

Select the key associated with the contact to call.

Open the dialer.

Use one of the following:

Press the call key. Make the call with the active device: handset if unhooked, headset if
connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

# or *

If defined in the phone settings, you can use these keys to initiate the call (

Menu



FeaturesKey As Send

).

make the call.

4.3.6 Calling using speed dial key

You can pre-define the speed dial by long pressing hard key around the LCD,in “Programmable
Key” setting page, choosing “Speed Dial” as Key Type , inputting related content for different field
like Account, Label,number.

The SIP account used to make the call depends on the speed-dial key configuration.

4.3.7 Making a peer to peer SIP call

Your phone is compatible with the peer to peer SIP call. It is able to call phones connected to the
same local network. You can call your contact by entering the IP address of your contact's desk
phone.
Make the call with the headset if connected, or in hands-free mode.

The format of the entered IP address must be x.x.x.x or x*x*x*x where x is a decimal value
between 0 and 255.

This feature is useful when you have no connection to a communication server (no registration,
network problems, etc.). Not all the features are available should this occur and the phone's status
should be displayed on the screen. This feature can be deactivated by your administrator.

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4.4 Receiving a call

Lift the handset to take the call.
Press the headset icon to to take the call in headset mode.

Press the loudspeaker/hands-free key to take the call in hands-free mode.

Press the blinking line key associated with the SIP account receiving the call.

Take call

or

Take the call with the headset if connected, or in hands-free mode

.

or

Reject call

Deflect the call to your voicemail.

Silent

Mute the ringer (the call is still incoming but the phone no longer rings).

Deflect

Deflect the call to another contact:
Use one of the following:

 Using the up and down navigator (if necessary), find the contact to call.
 Enter the number or name of the contact to whom the call will be deflected.

Deflect the call to the selected contact.

Handset

press

Handsfree

press

Handset

Headset

press

Handsfree

Hook

off

Handset

Press

Headset

When receiving a call, you can:

4.5 Switching between audio modes

During the conversation, you can switch between different audio modes (handset, hands-free or
headset, if connected) by pressing the loudspeaker/hands-free key or headset icon . This feature
depends on connected devices. The key is lit when the loudspeaker or hands-free mode is selected.

 You are in conversation with the handset, you can switch between following audio modes by

pressing on the loudspeaker/hands-free key.

 You are in conversation with the headset (headset or headset+loudspeaker), you can switch

between following audio modes by short pressing on the loudspeaker/hands-free key.

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 You can switch to loudspeaker (group listening mode with handset) when in conversation by

In

conversation

deactivate

loudspeaker

Short press

Loudspeaker

Short press

long press: redialing the last number dialed.

Short press: list of last numbers dialed.

Select one of the last numbers dialed.
Use one of the following:

Press the 'take the call' key. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

pressing the group listening programmable key. First you have to create a group listening
programmable key (see chapter: Programmable keys).

For each audio mode, during the conversation, you can adjust the volume by pressing the volume
keys. The number of levels depends on the audio mode (8 for handset and headset 10 for hands­free and loudspeaker). The selected volume, for each audio mode, will be saved for future
conversations.

 During a conversation.
 Adjust volume by pressing the volume keys.

4.6 Redialing

4.6.1 Call back the last number dialed

4.6.2 Call back one of the last numbers dialed

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4.7 Contacts management

Directory

Select this softkey to open your directory(-ies).

Open a directory (depending on model).

Select a contact.

MoreDetail

Open the contact card.

Use the up-down navigation keys to scroll the page.

Modify information about your contact (avatar, name, add new number, etc.). Use the up­down navigation keys to edit a field.

4.7.1 Contact card

A contact card can be opened from your local directory.

The contact card displays information about the contact.

 Avatar: select an avatar for your contact by using right-left navigation keys.
 First name: first name of your contact.
 Last name: last name of your contact.
 Office: office number.
 Mobile: Mobile number.
 Other: Other number.
 Account: If you are using multiple SIP accounts, define which account is used to call this

contact.

 Group: Define the group to which this contact belongs in order to make it easier to find.

From this page, you can:

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4.7.2 Contacts management

Use one of the following:

Directory

If configured, use the dynamic key from the home page to access to the directory(-ies)
directly.

Menu Directory

Select this softkey to open your directory(-ies).

Directory

Select this softkey to open your directory(-ies).
Depending on the model of your phone, your directory is composed of the local directory
containing all contacts created on the phone and an external directory containing all
imported contacts from your mobile phone (M7).

Local Directory

Open the local directory.
Your local directory has displayed all saved contacts and groups. A group contains all
contacts belonging to this group (defined in the contact card of the contact).

External Directory

Open the external directory. The external directory is only available on the M7 DeskPhone.
Your external directory lists all contacts imported from your mobile phone via Bluetooth®.

Search

Search a contact in all directories and groups.

Add

Create a new contact.

Delete

Delete the selected contact.

More

Access more features.

Call

Call the selected contact.

Detail

Open the contact card.

Delete all

Delete all contacts in a directory.

AddGrp

Add a new group.

Enter

List contacts in the selected directory or group.

Back

Return to the main page.

Your phone lets you manage contacts in your local directory. With the M7 DeskPhone, you can
import contacts from your mobile phone to a specific directory (

External Directory

).

The directory is accessible from the homepage dynamic key or from the menu.

In this user manual, we are using the dynamic key to access directory(-ies).

From this page, you can:

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4.7.3 Call your contact

Directory

Select this softkey to open your directory(-ies).

Use one of the following:

Search

Search a contact in all directories and groups.

Open a directory (depending on model).

Select the contact to call.
First method

More

Access more features.

Call

Start the call.

Second method

Start the call.

Select the desired number.

or

Call

Start the call.

Directory

Select this softkey to open your directory(-ies).

Local Directory

Open the local directory.

Add

Use the up-down navigation keys to switch from one input field to another.

Switch

or

 Avatar: choose a predefined avatar.
 Account: if you are using multiple SIP accounts, define which account is used to call

this contact. The default SIP account is selected by default.
 Group: define the group to which this contact belongs in order to make it easier to

find. The group 'All contacts' is selected by default.

<Abc>

 First name: enter first name of your contact.
 Last name: enter last name of your contact.

<123>

 Office: enter the office number of your contact.
 Mobile: Enter the mobile number of your contact.
 Other: Enter another number.

or

Save

Your contact is added to the directory.

To call your contact:

If there are several numbers for the same contact, select the desired number.

4.7.4 Create a new contact in your local directory

Other method:

 Add a contact from the history.

For external numbers, we recommend you use canonical address formats comprising '+', followed
by the country code (e.g. '33') then the number without the first digit. For example, for
0390670000, enter the number [phone]. To get the '+' sign, long press on the '0' key. This
example is for calling a number in France from another country.

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4.7.5 Create a new group

Directory

Select this softkey to open your directory(-ies).

Local Directory

Open the local directory.

AddGrp

Use the up-down navigation keys to switch from one input field to another.

<Abc><123>

Enter the name of the group.

or

Save

Your contact is added to the directory.

Directory

Select this softkey to open your directory(-ies).

Local Directory

Open the local directory.

Select the contact to modify.

More

Access more features.

Detail

Fill in the contact file. Use up-down navigation keys to edit a field.

or

Save

To save the contact in the local directory.

Directory

Select this softkey to open your directory(-ies).

Open a directory (depending on model).

Use the up-down navigation keys to select the contact to delete.

Delete

or

Ok

Confirm the deletion.

Directory

Select this softkey to open your directory(-ies).

Local Directory

Open the local directory.

Use the up-down navigation keys to select a contact.

More

Access more features.

Delete all

or

Ok

Confirm the deletion

Directory

Select this softkey to open your directory(-ies).

Local Directory

Open the local directory.

Group

Access to all defined group(s).

4.7.6 Modify a contact

4.7.7 Delete a contact in a directory

4.7.8 Delete all contacts in a directory

4.7.9 Delete a group in the local directory

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Select the group to delete.

Delete

Access to all defined group(s).

or

Ok

Confirm the deletion.

4.7.10 Delete all group in the local directory

Directory

Select this softkey to open your directory(-ies).

Group

Select the group to delete.

Delete all

or

Ok

Confirm the deletion.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Scan

Press the softkey under the following label:

Scan

.
Scanning starts.
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to

be displayed.

Connect

Add the device by pressing on the associated key:

Connect

.

Enter the PIN code of the device if necessary.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Directory

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Paired Bluetooth Device

Use up-down and 'ok' navigation keys to select:

Paired Bluetooth Device

.

4.7.11 Import contacts from your mobile phone via Bluetooth® (M7)

To import a contact from your mobile phone you have to pair it to your desk phone.

Before performing the pairing operation, the device must be in detectable mode. Consult the user
documentation of your Bluetooth® device.

This icon is displayed on your desk phone: .

Depending on your mobile phone, you have to accept to share contacts either during pairing or in
connection options. Consult the user manual of your mobile phone.

The contacts are automatically imported into the directory:

External Directory

Contacts are kept until another mobile is connected to the M7 or if you delete all imported
contacts manually.

If necessary, you can manually synchronize contacts:

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The paired device is listed.

Select your connected mobile phone.

More Enter > Sync BT

Contacts

Use up-down and 'ok' navigation keys to select:

Sync BT Contacts

.

Synchronize the contacts.

4.8 Manage the call log (History)

Use one of the following:

History

If configured, use the dynamic key from the home page to access to the call log directly.

Menu History

Use the menu key to access the call log.

Answered incoming calls.

Unanswered incoming calls.

Unanswered incoming call that has been acknowledged.

Answered outgoing calls.

Unanswered outgoing calls.

The call log can be consulted and managed when the phone is in the idle state. The main part of
the screen is used to display the call log.

The call log (history) is accessible from the homepage dynamic key or from the menu.

In this user manual, we are using the dynamic key to access the call log.

All call logs associated with the selected contact are displayed with an icon showing the type of
call.

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Actions are available from the call log:

Delete

Delete the selected entry. Note that no confirmation is requested.

Call

Call the selected contact.

More

Access more features.

or

Detail

Open information about the contact: name, number, time, relevant SIP account, duration.

Delete all

Delete the entire log associated with the selected contact. Note that no confirmation is
requested.

Missed

Display missed calls only.

AddDir

Add the contact in your local directory. If the contact already exists, the contact card is
edited.

Back

Return to the main page.

History

Select this softkey to open call logs from the homepage or the dialer.

Select the contact to call.
Use one of the following:

Press the 'take the call' key. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Press the OK key to start the call. Make the call with the active device: handset if unhooked,
headset if connected, otherwise in hands-free mode.

Call

Press the call key to start the call. Make the call with the active device: handset if
unhooked, headset if connected, otherwise in hands-free mode.

History

Select this softkey to open call logs from the homepage or the dialer.

Missed

Press this key to display missed calls only.

History

Select this softkey to open call logs from the homepage or the dialer.

Select the contact to delete.

Delete

Delete the selected entry. Note that no confirmation is requested.

History

Select this softkey to open call logs from the homepage or the dialer.

More

Access more features.

Delete all

or

Ok

Confirm the deletion.

4.8.1 Call the contact

4.8.2 Display missed calls only

4.8.3 Delete a contact in the call log

4.8.4 Clear the call log

If you are using multiple SIP accounts on your phone, the concerned SIP account is displayed for

each entry of the call log ( or

Detail).

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4.9 Speed dial management

Use one of the following:

Long press on a free programmable key.

Menu -> Features ->

Programmable Key

Use up-down and 'ok' navigation keys to select:

Programmable Key

.

Create a speed dial key.

Switch

or

Define the type of programmable key:

Speed dial

.

Account

Associate a SIP account to use to make the call.

<123><Abc>

Enter the number and its label.

or

Save

Save the speed dial key.

Select the key associated with the contact to call.

Enter DTMF code.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Sound

Use up-down and 'ok' navigation keys to select:

Sound

.

DTMF Tone

Use up-down and 'ok' navigation keys to select:

DTMF Tone

.

Speed dial lets you manage favorite contacts. You can create speed dial keys by programming
keys from the homepage.

4.9.1 Create a speed dial key

4.9.2 Make call using speed dial

4.10 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an
automated attendant or a remotely consulted answering machine.

To activate or deactivate DTMF mode

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Switch

or

To activate or deactivate DTMF mode.

or

Save

Validate your choice.

To end the settings.

4.11 Mute, so that your contact cannot hear you

During a conversation.

Disable microphone the key lights up.

Resume the conversation the key is no longer lit.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Auto answer

Use up-down and 'ok' navigation keys to select:

Auto answer

.

Select the SIP account. All incoming calls to this SIP account will be auto answer.

Switch

or

Enable the auto answer.

or

Save

Save the setting.

This icon is displayed in the status bar.

You can hear your contact but he/she cannot hear you:

4.12 Auto answer

In the auto answer mode, calls are automatically answered.

Activate the auto answer:

4.13 Make an intercom call

When you make an intercom call, the call is automatically picked-up by your contact, if intercom is
enabled on your contact’s phone. The ring tone will then be different.

To make an intercom call, you have to create a programmed key:

Account

o

Label

o

o

Value:

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: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

Enter the contact number to call.

Intercom

.

38

4.14 Configure the intercom incoming calls

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Intercom

Use up-down and 'ok' navigation keys to select:

Intercom

.

Select the SIP account. All incoming calls to this SIP account will be auto answer.

Switch

or



Allow

: enable/disable intercom call.



Mute

: enable/disable mute.



Tone:

enable/disable tone.



Barge

: enable/disable barge.

or

Save

Save the setting.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Change PIN

Use up-down and 'ok' navigation keys to select:

Change PIN

.

Enter current PIN code.

Enter the new PIN code.

Confirm new PIN code.

or

Save

Save the setting.

To end the settings.

When you receive an intercom call, the desk phone automatically answers the call if you have
authorized the option. You can manage your desk phone behavior when you receive an intercom
call.

4.15 Change PIN code

The PIN code is requested to unlock the phone.
The default PIN code is: 0000.

4.16 Lock / unlock your telephone

Enable the phone lock.

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Phone Lock

Use up-down and 'ok' navigation keys to select:

Phone Lock

.

Switch

or

Enable the option:

Lock Enable

.

To end the settings.

To lock/unlock your desk phone, you have to create a programmed key:

Select the lock/unlock programmed key.

Ok

/

Validate your choice.
Your phone is locked. A lock page is displayed.

Unlocking your phone. Your password is required to unlock the phone (the default PIN code
is: 0000).

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Phone Lock

Use up-down and 'ok' navigation keys to select:

Phone Lock

.

Switch

or

Enable the option:

Auto Lock Enable

.

Enter the timeout without activity before the keylock (seconds).

or

Save

Validate your choice.

To end the settings.

o

Label

: enter the label of the key, displayed on the home page.

Phone Lock

.

4.16.1 Lock your phone

You can only call emergency numbers, such as 'Operator' or 'Guard', once the phone is locked (max
3 numbers, configured by the administrator).

4.16.2 Unlock your phone

4.16.3 Activate or deactivate the automatic keypad lock

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4.17 During conversation

End

End the call.

Hold

Placing a call on hold.

Transfer

Transfer a call.

Retrieve

Retrieve a call (on hold, parked).

New

Make a second call when the first is on hold.

Swap

Switching between calls.

Conf

Establishing a three-party conference call.

End conf

End the conference with all participants.

During a conversation.

Hold

Your first call is placed on hold.

New

A dial area and the call log are displayed.

Use one of the following:

Enter the number.



Select a contact in the call log.

Directory

or

Call

Call a contact from the local directory.

<abc> 

or

Call

Call your contact using the dial-by-name function.

Select the 'Redial' function.

Actions available during conversation:

4.18 Making a second call during a conversation

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4.19 Answering a second call during a conversation

Use one of the following:

You or the second contact hangs up.

End

Press the softkey under the following label:

End

.

Recover the call on hold:

Retrieve

Press the softkey under the following label:

Retrieve

. You are on the line with your first

contact.

As long as the call is presented, you can also choose to deflect the call.

4.20 To cancel your second call and recover the first

You are in conversation with the second contact and the first one is on hold.

4.21 Placing a call on hold (hold)

During a conversation, you wish to place the call on hold and recover it later, on the same
telephone.

Place the call on hold:

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Use one of the following:

Press the hold key.

Hold

Press the softkey under the following label:

Hold

.

Recover the call on hold:

Use one of the following:

Press the hold key.

Retrieve

Press the softkey under the following label:

Retrieve

.

Press the dedicated account key with call-on-hold icon.
During a conversation, a second call is on hold.

Use one of the following:

Swap

Press the softkey under the following label:

Swap

.

Press the hold key.

Press the dedicated account key with call-on-hold icon.

You can talk to the first caller and the second one is on hold.

During a conversation, a second call is on hold.

Use one of the following:

Press the transfer key the two callers are connected.

Transfer

Press the softkey under the following label:

Transfer

the two callers are connected.

During a conversation.

Use one of the following:

Press the transfer key the first call is on hold.

Transfer

Press the softkey under the following label:

Transfer

the first call is on hold.

4.22 Switching between calls (Broker call)

4.23 Transferring a call

4.23.1 To transfer a call to another contact on hold

4.23.2 To transfer your call to another number

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New

->

or

Call

Call the recipient of the transfer using the dial a number or dial by name feature or the call
log or local directory.

Your contact answers.

Use one of the following:

Press the transfer key the two callers are connected.

Transfer

Press the softkey under the following label:

Transfer

the two callers are connected.

Transfer between two outside calls is not generally possible (depends on country concerned and

During a conversation.

Use one of the following:

Press the transfer key the first call is on hold.

Transfer

Press the softkey under the following label:

Transfer

the first call is on hold.

New

->

or

Call

Call the recipient of the transfer using the dial a number or dial by name feature or the call
log or local directory.

B transt

Before your contact answers the call, select

B transf

the two callers are connected.

During a conversation, a second call is on hold.

Use one of the following:

Press the conference key you are in conference mode.

Conf

Press the softkey under the following label:

Conf

you are in conference mode.

You are in conference mode.

Use one of the following:

Press the on-hook key the conference is ended.

End conf

Press the softkey under the following label:

End conf

the conference is ended.

system configuration).

4.23.3 Blind transfer

You can also transfer your call immediately, without having to wait for your contact to answer.

Transfer between two outside calls is not generally possible (depends on country concerned and
system configuration).

4.24 Three-way conference

4.24.1 End the conference with all participants

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4.24.2 After the conference, to leave your two contacts talking together

You are in conference mode.

Use one of the following:

Press the transfer key the two participants remain on the call together.

Transfer

Press the softkey under the following label:

Transfer

the two participants remain on the

call together.

You are in three-way conference call.

Use one of the following:

Press the hold key.

Hold

Press the softkey under the following label:

Hold.

New

->

or

Call

Call a new participant by using the dial a number or dial by name feature or the call log or
local directory.

You are in conversation with the new participant.

Join

The new participant is joining the conference call.

You are in conference mode.

Use one of the following:

Press the on-hook key the conference is ended.

End conf

Press the softkey under the following label:

End conf

the conference is ended.

4.25 Five-way conference with internal contacts) (M7, M5)

This feature is available only for the following device: M7 DeskPhone, M5 DeskPhone.

When the maximum of participants is reached, you will not be able to make a new call to add a
new participant.

4.25.1 End the conference with all participants

If you are a participant (you did not initiate the conference call), you can exit the conference by
pressing the on-hook key.

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4.26 Hide your phone number

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Anonymous

Use up-down and 'ok' navigation keys to select:

Anonymous

.

Select the SIP account whose phone number will be hidden.

Switch

or

Enable the option:

Anonymous

.

or

Save

Validate your choice.

To end the settings.

your identity will be hidden.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Anonymous rejection

Use up-down and 'ok' navigation keys to select:

Anonymous rejection

.

Select the SIP account to reject anonymous calls.

Switch

or

Enable the option:

Anonymous rejection

.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

DND

Use up-down and 'ok' navigation keys to select:

DND

.

Switch

or

Enable the option:

DND

.

or

Save

Validate your choice.

you can choose to hide your identity when calling.

4.27 Reject anonymous calls

4.28 Do not disturb

You can make your terminal temporarily unavailable for all calls.

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To end the settings.

To deactivate the Do not disturb feature, follow the same procedure.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Call Forward

Use up-down and 'ok' navigation keys to select:

Call Forward

.

Select the type of call forwarding required

Always Forward

All your calls are immediately forwarded to another number.

Busy Forward

All your calls are forwarded to another number when you are already on the line.

No Answer Forward

All your calls are forwarded to another number when you cannot answer.

Switch

or

Activate the forward.

Forward To

Enter the destination number.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

To have a direct access to this feature, program a key on the home page (see chapter:
Programmable keys).

From the Web Management, it is possible to enable/disable the feature for all accounts declared
on the phone (the administrator password of the phone is requested).

4.29 Forwarding to a number

When you are absent or already in communication (all lines are busy), all your calls are forwarded
to the defined number. You can define a programmed key to activate forward.

To have a direct access to this feature, program a key on the home page (see chapter:
Programmable keys).

We recommend using programmed key on the home page to find the status of the phone easily. If
a feature is activated, the corresponding key is lights up.

From the Web Management, it is possible to enable/disable the feature for all accounts declared
on the phone (the administrator password of the phone is requested).

4.30 Cancelling all forwards

If you are using a programmed key, just press it.

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Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Call Forward

Use up-down and 'ok' navigation keys to select:

Call Forward

.

Select the type of call forwarding to cancel.

Always Forward

All your calls are immediately forwarded to another number.

Busy Forward

All your calls are forwarded to another number when you are already on the line.

No Answer Forward

All your calls are forwarded to another number when you cannot answer.

Switch

or

Deactivate forward.

or

Save

Validate your choice.

To end the settings.

4.31 Listen to your voicemail

Press the messaging key. Number of messages received is displayed.

X new voice message(s)

Use up-down and 'ok' navigation keys to access voicemail.

The number of new messages is displayed for each registered account.
Select the relevant account.

or

Enter

Call your voicemail.
Follow the instructions from the voicemail server.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Features

Use up-down and 'ok' navigation keys to select:

Features

.

Hotline

Use up-down and 'ok' navigation keys to select:

Hotline

.

Number

enter the number of the 'hotline'.

This feature depends on the system configuration. If necessary, contact your administrator.

The message key flashes when you have received a new voicemail or if you have missed calls.

You can use the menu to access voicemail:

MenuVoicemailView Voicemail

4.32 Defining a 'hotline' number

If configured, the 'hotline' number is dialed immediately or after a time delay when you
take the line by picking up the handset, by pressing the hands-free button or pressing the
call button of the headset.

To configure the 'hotline' number:

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Delay

Enter the time delay in seconds before the 'hotline' number is dialed, if no action is
performed during this time (0 – 10s). The 'hotline' number is immediately dialed if the delay
time is set to 0s.

Switch

or

Enable the feature.

or

Save

Validate your choice.

To end the settings.

Follow the same procedure to deactivate the feature.

This feature can be configured via the Web Management.

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5 Do more with your desk phone

Windows

Mac OS X

Linux

7 (32-bit or 64 bit)
8 (32-bit or 64 bit)

8.1 (32-bit or 64 bit)
10 (32-bit or 64 bit)

10.9 (Maverick)

10.10 (Yosemite)

10.11 (El Capitan)

10.12 (Sierra),

10.13 (High Sierra),

10.14 (Mojave),

10.15 (Catalina)

Compatible with most Linux
distributions.

Your desk phone is designed to evolve with its environment. It can do more than just establish
communication between people or keep in touch with your contacts, your enterprise.

This chapter describes some use-cases with your phone.

5.1 Use your desk phone as a USB audiohub for your computer

Your phone can be used as an external audio playback/recording device for your personal
computer (PC). Use the hands-free mode of your desk phone with applications such as Rainbow,
OpenTouch Conversation for PC, Skype, etc. Or you can simply listen to music with an outstanding
audio performance.

5.1.1 Installation

5.1.1.1 Prerequisites

Before using your DeskPhone as a USB audiohub for your computer, make sure your computer
meets the minimum hardware and software requirements:

The lists below are for information only and are not contractual. Contact your administrator if
necessary.

 The supported operating systems are:

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 USB connector: we recommend a USB 3.0 port (USB 2.0 or 1.0 port can reduce

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Usb

Use up-down and 'ok' navigation keys to select:

Usb

.

Select the USB port you are using to connect the PC (USB-A, USB-C).

Switch

or

Select the mode:

Slave

.

or

Save

Validate your choice.

To end the settings.

configuration depends on the operating system of the
connected computer. Consult the user manual of the
operating system of your computer.

5.1.1.3.1 Windows

 Open the sound control panel from the Windows

configuration panel or the sound icon in the
Windows notification area.

 In the 'Playback' tab: Select your desk phone as

performance).

 We recommend using the latest version of audio applications or web browser.

5.1.1.2 Connect your computer to your desk phone

You can use a USB-A or USB-C connectors of the DeskPhone to connect the PC. A stand-alone USB
cable is not provided with your set.

 Configure your desk phone to use it as an audio hub.

 Create the programmable key:

Audio Hub

(see chapter: Programmable keys).
The programmable key allows you to control the audio on the phone (pause, play).
As long as the PC is not connected, the following icon is displayed in front of the

programmable key and on the status bar: .

 Connect your computer to the USB-A or USB-C connector of your desk phone with the USB

cable (not provided). The phone is recognized as a sound device on computer (for example
'Echo cancelling speakerphone' with Windows). The following icon is displayed in front of

the programmable key and on the status bar: .

5.1.1.3 Set the default audio device for Windows

In most cases, your desk phone is ready to be used when connected to your computer. However, it
is sometimes necessary to manually configure the playback and recording default device. The

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the default device.

 In the 'Recording’ tab: select your desk phone

as the default device, if you are using the
hands-free mode of your desk phone with
communication applications such as Rainbow,
OpenTouch Conversation for PC, for example.

 Activating/Deactivating the sounds

If you set your desk phone as the default audio device,
all of the sounds from your computer are played on
your desk phone, like notifications.

1. Activating/Deactivating the sounds.

2. Apply.

Consult the user manual of the operating system of
your computer.

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5.1.1.3.2 Mac OS 10.9 and above

The audio is playing on the phone.
Pause the audio by pressing the programmable key.

Play/resume the audio by pressing the programmable key.

 Open System Preferences -> Sound.
 Select your desk phone in output and input tabs:

5.1.2 Using your phone as an audio hub

When audio starts playing on the PC, it will also be played on the phone.

The audio hub programmable key lets you control the playback:

The volume can be adjusted on the phone by using volume keys or via the PC.

You can use the hands-free mode of your desk phone with communication applications such as
Rainbow, , for example.

The audio is paused when you receive an incoming call or perform any other operation on the
phone that is not related to the audio hub. You can resume the audio at any time by pressing the
audio hub programmable key.

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5.2 Configure your phone for remote working

Your IP phone is compatible with remote working (VPN) via a secure connection (encrypted). A
Virtual Private Network (VPN) is a technology that allows a device to create a tunneling connection
to a server and becomes part of the enterprise’s network (VPN server’s network). VPN tunnels are
secured with OpenVPN protocol with TLS authentication, credentials and certificates.

To establish an VPN connection, make sure you have information about connection from the
hosting provider:

 Connection settings: server address, port and protocol.
 CA root certification file (.crt).
 Client certification file (.crt).
 Client key file (.key).

The VPN connection must be configured, started and stopped from the Web Management device.

 Open the Web Management device.

When the phone is connected to the network, your administrator can access the Web
Management via a web browser by entering the IP address of your phone. The
administrator password of the phone is requested.

 In the settings tab, select the VPN menu (OpenVPN).
 Enter the required information (VPN server address, port and protocol).
 Upload security files: choose a file and select the upload button for each file (CA root

certification, Client certification, Client key file).

 Enable VPN.
 Apply.
 The desk phone restarts.

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The connection will be established every time the system reboots until you disable the VPN

Plug the Wi-Fi dongle into the USB-A connector of the DeskPhone.
Start your desk phone (powered by PoE or adapter).

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Advanced Setting

Use up-down and 'ok' navigation keys to select:

Advanced Setting

.
The administrator password of the phone is requested.
Enter the administrator password.
Validate.

Wi-Fi

All scanned SSIDs are listed according to signal strength (it may take a few seconds to display
the available networks).

Use the up-down navigation key to scroll the page.

: this icon, displayed at left of the SSID name, represents the signal strength: the more
waves, the better the signal. During connection establishment, this icon is displayed at right of
the SSID name.

: this icon indicates the current connected SSIDs.

: this icon indicates SSIDs already saved in the phone.

manually.

To disable the VPN:

 Open the Web Management device.
 In the settings tab, select the VPN menu (OpenVPN).
 Disable the VPN.
 Enable VPN.
 Apply.
 The desk phone restarts.

5.3 Connect your phone to the Wi-Fi

It is possible to connect your DeskPhone to the wireless network of your company or at your
home, in case of remote worker (VPN). You have to plug a Wi-Fi dongle into the USB-A connector
of your phone: To know the supported dongle, please refer to the Alcatel-Lucent Enterprise
website or contact your administrator. The dongle can use 2.4Ghz and 5Ghz bands, but we
recommend using a 5Ghz Wi-Fi network to ensure the best audio quality. The best radio signal will
be automatically selected. A specific icon is displayed in the status bar when you are connected to

a Wi-Fi access point: .

5.3.1 Configure the wireless network

You can manually configure your DeskPhone to connect to the selected Wi-Fi access point (SSID).
This section is useful when you connect your phone to your personal Wi-Fi network for
teleworking or to check the Wi-Fi configuration of the phone. Before configuring your phone, you
need to know the name and the network security key (passphrases) of the Wi-Fi access point.

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or

Detail

Display all information about the corresponding wireless network, such as the SSID,
encryption mode, channel, signal strength.

Connect

Connect the phone to the selected wireless network.

If the wireless network is not already saved, enter the network security key (passphrase) if
requested.Use the alpha-numeric keyboard key to switch between the numeric and alphabetic
keyboard.

: during connection establishment, the Wi-Fi icon is displayed (1 to 4 waves).

If the connection is successful, a pop-up is displayed on your phone.
A specific icon is displayed in the status bar when you are connected to a Wi-Fi access point:

. The SSID and authentication is automatically saved, if it has not already been saved.

To switch back to the wired network, unplug the Wi-Fi dongle, connect the Ethernet cable and

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Advanced Setting

Use up-down and 'ok' navigation keys to select:

Advanced Setting

.

The administrator password of the phone is requested.
Enter the administrator password.
Validate.

Wi-FiWi-Fi Manager

Use up-down and 'ok' navigation keys to select:

Wi-Fi Manager

.

Open the Wi-Fi manager.

Add

Depending on the Wi-Fi network, enter the SSID, security mode, encryption mode and
password of the wireless network.

Use the alpha-numeric keyboard key to switch between the numeric and alphabetic
keyboard.

Save

Save the wireless network.

restart the desk phone.

5.3.2 Manage wireless network

The Wi-Fi manager allows you manage all saved wireless network configurations on your phone. If
the wireless network is available and saved on your phone, the connection is automatic. If there
are several networks available, the best signal will be used.

5.3.2.1 Open the Wi-Fi manager

5.3.2.2 Add a new wireless network

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5.3.2.3 Modify a saved wireless network

Open the Wi-Fi manager.

Use up-down navigation keys to select the saved wireless network to edit.

or

Edit

Depending on the Wi-Fi network, enter the SSID, security mode, encryption mode and
password of the wireless network.

Use the alpha-numeric keyboard key to switch between the numeric and alphabetic
keyboard.

Save

Save the wireless network.

Open the Wi-Fi manager.

Use up-down navigation keys to select the saved wireless network to delete.

Delete

Delete the selected wireless network.

Select the desk sharing programmed key.

Ok

Validate to ensure all current user configurations will be cleared.

Enter the phone number and password of the SIP account.

or

Save

Confirm.
The desk phone is loading the Sip account configuration.
You can use it as your own desk phone.

5.3.2.4 Remove a saved wireless network

5.4 Hot Desking

The availability of this feature depends on your system and its configuration. Please contact your
administrator before using these services.

This feature allows you to use any compatible SIP DeskPhone in your company with your own
phone number. When you activate your account on a desk phone, you retrieve your entire phone
configuration: local directory, history (depending on the system configuration). After reboot the
phone restarts with its initial configuration.

We recommend activating only one phone number at a time to ensure that all incoming calls are
received on the same phone.

This feature has to be activated by the administrator of the phone.

Before using this feature, you have to program a key on the home page with the following feature:

Hot Desking

5.4.1 Login to hot desking

When you start the desk sharing feature, all user configurations on the phone are cleared.



.

Label

: enter the label of the key, displayed on the home page.

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5.4.2 Logout of hot desking

This feature depends on the system configuration. If necessary, contact your
administrator.

Your phone is compatible with third-party call control to manage calls (basic features)
from your computer via the Alcatel-Lucent Rainbow application:

When you want to leave the office and retrieve the initial state of the phone, you have to reboot
the phone.

5.5 Third-Party Call Control (3PCC) with Rainbow application

 Make and answer calls.
 Put your contact on hold or retrieve.
 Transfer a call.
 Consultation and configuration of the mail box (if defined).

Please consult the Rainbow support site for more information:
https://support.openrainbow.com/hc/.

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6 Programming your telephone

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Sound

Use up-down and 'ok' navigation keys to select:

Sound

.

Ringing

Use up-down and 'ok' navigation keys to select:

Ringing

.

Ext. Melody/Int. Melody

The melody must be chosen for external and internal calls:

Ext. Melody/Int. Melody

(optional).

Select the melody of your choice (16 tunes).

or

Enter

Validate your choice.

To end the settings.
The phone is in idle state.

Select the volume you want (10 levels).
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Sound

Use up-down and 'ok' navigation keys to select:

Sound

.

Ringing

Use up-down and 'ok' navigation keys to select:

Ringing

.

Ring mode

Use up-down and 'ok' navigation keys to select:

Ring mode

.

Switch

or



Normal ringing

A normal ring signals an incoming call.



Progressive ringing

A progressive ring signals an incoming call.

Switch

or

Enable or disable the silent mode:

Silent mode.

The phone no longer rings. The LED flashes to signal an incoming call.

or

Save

Validate your choice.

To end the settings.

6.1 Adjusting the audio functions

These features can be configured via the Web Management.

6.1.1 Select the melody

6.1.2 Adjusting the ringer volume

6.1.3 Configure the ringtone

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6.1.4 Configuring discreet mode (beep)

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Sound

Use up-down and 'ok' navigation keys to select:

Sound

.

Ringing

Use up-down and 'ok' navigation keys to select:

Ringing

.

Beep

Use up-down and 'ok' navigation keys to select:

Beep

.

Switch

or



0 Beep

A normal ring signals an incoming call.



1 Beep

A beep followed by the ring signals an incoming call.



3 Beep

Three beeps followed by the ring signals an incoming call.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Language

Use up-down and 'ok' navigation keys to select:

Language

.

Select the language of your choice.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Display

Use up-down and 'ok' navigation keys to select:

Display

.

Backlight

Use up-down and 'ok' navigation keys to select:

Backlight

.

6.1.5 Seat mode

Your desk phone supports the seat mode. The seat mode lets your administrator switch the ringing
onto the loudspeaker, the headset or both. This feature is configurable from the Web Management.
Contact your administrator for more information.

6.2 Selecting language

6.3 Adjusting the brightness of the desk phone

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Use right-left navigation keys to adjust the brightness.

Active Level

Adjust the brightness when the phone is in use.

Inactive Level

Adjust the dimmed brightness when the phone is not in use.

Backlight Time:

Set the time-out duration for the phone backlight.

Select the language of your choice.

or

Save

Validate your choice.

To end the settings.

6.4 Enable screensaver and define the delay

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Display

Use up-down and 'ok' navigation keys to select:

Display

.

Screen saver

Use up-down and 'ok' navigation keys to select:

Screen saver

.

Use right-left navigation keys to adjust the brightness.

Screen saver

Enable screensaver and define the delay (use right-left navigation keys).

Wait Time

Enter the idle time in seconds before the screensaver starts.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Voicemail

Use up-down and 'ok' navigation keys to select:

Voicemail

.

Set Voicemail Number

Use up-down and 'ok' navigation keys to select:

Set Voicemail Number

.

Enter the voicemail number of the corresponding account.

or

Save

Validate your choice.

To end the settings.

6.5 Define the voicemail number

6.6 Programmable keys

Depending on the phone, you can program between 15 and 27 keys. You can connect an add-on
module to have more programmed keys (sold separately).

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6.6.1 Create a programmable key

Long press on a programmable key.

Switch

or

Define the type of programmable key.
Depending on the type of key, fill in the options.

or

Save

Save the programmed key.

Long press on a programmed key.

Switch

or

Undefined

or

Save

Save.

6.6.2 Delete a key

6.6.3 Type of programmed key



Undefined



Account

o

o

Account
Label

: delete a programmed key.

: line Key.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

 Speed Dial: speed dial key (direct call key).

Account

o

o

Label



BLF

(Busy Lamp Field): indicates whether another extension connected to the same system

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

is busy or not. Use the BLF key to make a direct call or pick up a call from the defined
number.



Account

o

Label

o

Value:

o

Extension

o

BLF List

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

the number of the extension which the user wishes to monitor.

: a list of extensions which the user wishes to monitor.

: a list of extensions which the user wishes to monitor. The list is defined by your

administrator via the WBM or a configuration file.

o

Label

: enter the label of the key, displayed on the home page.



Hold

: place or retrieve the call on hold.

o Label: enter the label of the key, displayed on the home page.



Transfer

o



Conference

o



ReCall

o



DND

o



Directory

: transfer function.

Label

: enter the label of the key, displayed on the home page.

: conference call function.

Label

: enter the label of the key, displayed on the home page.

: redial the last incoming number.

Label

: enter the label of the key, displayed on the home page.

: do not disturb function.

Label

: enter the label of the key, displayed on the home page.

: open the local directory.

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Label:

o

 Forward: immediate forward to a number.

Label

o
o Value: dial the destination number.



Voicemail

o

Account

o

Label
Value:

o



Hot Desking

o

Label



Prefix

Account

o

o

Label

o

Value:



DTMF

o

Label
Value:

o



DirectPickup

o

Account
Label

o

Value:

o



GrpPickup

Account

o

o

Label

o

Value:



Headset:

o

Label



GroupListen:

Label

o



Intercom

Account

o

Label

o

o

Value:



Audio Hub

o

Label



XML Browser

o

Label
Value:

o



Phone Lock:

Label

o

enter the label of the key, displayed on the home page.

: enter the label of the key, displayed on the home page.

: consulting your voice mailbox.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

enter the voicemail prefix code.

: desk sharing function.

: enter the label of the key, displayed on the home page.

: open the dialpad with predefined prefix.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

Prefix.

: sending a predefined DTMF signal during conversation.

: enter the label of the key, displayed on the home page.

DTMF code.

: call pick-up.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

enter the pickup code followed by the extension number.

: group call pick up.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

enter the group pickup code followed by the group number.

activate/Deactivate Headset mode.

: enter the label of the key, displayed on the home page.

activate/deactivate group listen audio mode.

: enter the label of the key, displayed on the home page.

: make a call to a contact who will answer the call automatically.

: select the relevant SIP account.

: enter the label of the key, displayed on the home page.

enter the contact number to call.
: use your desk phone as a USB audiohub for your computer.

: enter the label of the key, displayed on the home page.

: display an XML page.

: enter the label of the key, displayed on the home page.

enter the URL of the XML page.

lock/unlock the phone.

: enter the label of the key, displayed on the home page.

These keys can be also configured by the administrator via Web Management or via the
configuration file.

Led behavior may differ depending on the system configuration.

For more information, contact your installer or administrator.

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6.7 Call pick-up

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Sound

Use up-down and 'ok' navigation keys to select:

Sound

.

External Device

Use up-down and 'ok' navigation keys to select:

External Device

.

Switch

or

Enable external hands-free.

or

Save

Validate your choice.

The phone is in idle state.
Connect the headset to the desk phone.

Select the programmed key:

Headset

.

This icon is displayed on your desk phone: .

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer
the call on your own telephone.

The system can be configured to prevent call pick-up on some telephones.

Before using this feature, you have to program a key on the home page with the following feature:

GrpPickup, DirectPickup

.

 If the telephone ringing is in your own pick-up group:

select the programmed key:

GrpPickup

.

 If the telephone ringing is not in your pick-up group:

select the programmed key:

DirectPickup

.

6.8 Install a USB accessory (Headset, Handsfree, Loudspeaker)

 Connect the accessory to the USB connector.
 When you plug the accessory in the USB port, the USB accessory is automatically detected.

If an another accessory is already connected with the same function (USB and jack), a pop­up will ask you to select your preferred accessory to use for this function.

If you are using an external hands-free device, configure the audio for this purpose:

If you want the headset to ring only when receiving an incoming call, you must activate the
headset mode.

6.9 Headset mode

You can use a headset with your phone. If you want the headset to ring only when receiving an
incoming call, you must activate the headset mode.

Before using this feature, you have to program a key on the home page with the following feature:

Headset

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64

6.10 Define time and date format

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Time and Date

Use up-down and 'ok' navigation keys to select:

Time and Date

.

Switch

or

Date

: choose the date format.

Switch

or

Time:

select Time Format.

or

Save

Validate your choice.

To end the settings.
The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Scan

Press the softkey under the following label:

Scan

.
Scanning starts.
Searching for Bluetooth® equipment. Wait for the detected equipment type and address to

be displayed.

Connect

Add the device by pressing on the associated key:

Connect

.

Enter the PIN code of the device if necessary.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

6.11 Manage Bluetooth® device (M7)

This feature is only available with compatible Bluetooth® desk phone. Otherwise the corresponding
menu is not displayed or is inactive. You can pair one Bluetooth® device, such as headphones, with
your desk phone.

6.11.1 Installing a Bluetooth® device

Before performing the pairing operation, the device must be in detectable mode. Consult the user
documentation of your Bluetooth® device.

This icon is displayed on your desk phone: .

6.11.2 List connected devices

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Paired Bluetooth Device

Use up-down and 'ok' navigation keys to select:

Paired Bluetooth Device

.

The paired devices are listed.

Select a device.

or

MoreDetail

Display information about the selected device (name, MAC address).

6.11.3 Removing a Bluetooth® accessory (headset, handset, etc.)

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Paired Bluetooth Device

Use up-down and 'ok' navigation keys to select:

Paired Bluetooth Device

.

The paired devices are listed.

Select a device.

Delete

Remove the selected device.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Directory

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Paired Bluetooth Device

Use up-down and 'ok' navigation keys to select:

Paired Bluetooth Device

.

The paired device is listed.

More Delete all

Remove all devices. Note that no confirmation is requested.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Edit My Device Info

Use up-down and 'ok' navigation keys to select:

Edit My Device Info

.

The name and the MAC address of your desk phone is displayed. You can change the name.

or

Save

Validate your choice.

6.11.4 Removing all Bluetooth® accessories

6.11.5 Edit the name of your desk phone

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7 Contacting your administrator (technical support)

Technical code.

Date code.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

The phone is in idle state.

Use one of the following:

MenuStatus

If necessary you may need to contact your administrator.

Before contacting your administrator, make sure you have information such as your phone's codes
and software version to hand.

7.1 Technical code / Date code

The codes are located under the backshell of the phone. This label is an example and does not
represent the one placed on your phone.

7.2 Software version / Display network settings (IP address)

The software version can be viewed on the phone by following this path:

7.3 Access to administrator configuration

7.3.1 Default password

The default password of phone advanced setting is “000000”.
The default user naume and WBM is “admin”, “000000”.
When connecting for the first time, the default password has to be modified.

7.3.2 Administrator settings menu

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Advanced Setting

Use up-down and 'ok' navigation keys to select:

Advanced Setting

.

<Abc><123>

Enter the administrator password.

This section allows the administrator to set IP parmeters, certificates, LDAP servers, DM
URL (for configuration files), and SIP Accounts. The administrator can also restore factory
settings. The DM URL is used to automatically download the phone's configuration file,
including all parameters, when the phone switches on.

7.3.3 Web Based Management (WBM)

Web Management offers the administrator an easy way to configure the settings of your phone
through a web page hosted by your phone.

When the phone is connected to the network, your administrator can access the Web Management
via a web browser by entering the IP address of your phone. .

From the Web Management, your administrator can configure all SIP accounts of the desk phone.

The administrator can define the 3 dynamic keys displayed on the homepage.

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All configuration parameters of the desk phone can be managed from the Web Management.

 Audio (Ringing, Tone, hearing aids…).
 Backlight, Screensaver, automatic lock.
 Date format, time format.
 Forward, Do not disturb.
 Hotline number.
 Intercom.
 Programmed keys displayed on the desk phone.
 Network configuration (DM, DNS, Ethernet, IP parameters, LDAP).
 VPN configuration.
 …

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8 Accessories

The ALE-supported accessories are intended to work smoothly on most/all of our clients
(hardphones, softphones). The list of accessories presented in this document is not contractually
binding and may be modified without prior warning.

8.1 List of accessories

8.1.1 USB headset

You can use a USB headset to handle calls on the DeskPhone M3 / M5 / M7. To know the
supported headsets, please refer to the Alcatel-Lucent Enterprise website or contact your
administrator. Unlisted USB headsets may not work properly if you connect them to your phone.
For more information on using your USB headset, refer to the corresponding documentation from
the manufacturer.

8.1.2 Add-on module

 EM20 Expansion Module.
 EM200 Smart Expansion Module.

8.1.3 Conference module

 EGO Personal conference module.
 8135s Compact Conference Phone.

8.1.4 USB WIFI Dongle

To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact
your administrator.with the supported WIFI dongle,

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8.2 Add-on module

EM200

EM20

LCD screen.

Page navigation keys.

Paper label.

Connector to connect the device to the desk
phone or already connected add-on (USB-A).

Programmable keys.

Universal Serial Bus (USB-a) connector.
This connector is used for:

 Connect a USB headset.
 Connect an add-on module.
 Connect a Wi-Fi dongle*.

Phone capabilities can be extended with Add-ons:

 The EM200 add-on offers up to 200 additional keys with LED, color screen.
 The EM20 add-on offers up to 200 additional keys with LED and paper label.

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*To know the supported dongle, please refer to the Alcatel-Lucent Enterprise website or contact
your administrator.

8.2.1 install the add-on to the desk phone

1- Insert the add-on USB-A connector into the USB-A socket of the desk phone.
2- Use the add-on support to fix it to the desk phone using the provided screw.
3- The add-on is powered by the desk phone if the desk phone is connected to an external

power adapter.
If your desk phone is powered via PoE, we recommend connecting the EM200 to an USB-C
power adapter (DC 5V/2A output, not provided with the add-on).

4- Restart the desk phone (unplug and plug in the power jack if you are using an external

power adapter or the Ethernet connector – LAN).

8.2.2 Install more than one add-on module

It is possible to connect up to three similar add-on modules. It is not possible to connect EM20 and
EM200 add-ons together.

Depending on how the desk phone is powered, you need to use an external power adapter (DC
5V/2A output, not provided with the add-on) connected to the add-on.

Your desk phone is powered via PoE:

 You can connect up to one EM20 without an external power adapter.
 You can connect three EM20s. One of the add-ons must be connected to an external power

adapter.

 You can not connect one EMS200

You can connect up to two EM200s. One of the add-ons must be connected to an external power
adapter.Your deskphone is powered via an external power adapter:

 You can connect up to three EM20s without an external power adapter.
 You can connect up to two EM200s without an external power adapter.
 You can connect three EM200s. One of the add-ons must be connected to an external

power adapter.

To attach another add-on, affix and connect the new add-on to the one that is already connected:

 The first add-on is connected to the desk phone.
 Insert the new add-on USB-A connector into the USB socket of the installed add-on.
 Use the add-on support to fix it to the add-on using the screw provided.

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 Restart the desk phone (unplug and plug in the power jack if you are using an external

power adapter or the Ethernet connector – LAN).

8.2.3 Changing or updating the paper label

 Remove the protective cover (1): insert a thin object (or your fingernail) in the slot (a) to lift

the protective cover. Slide the cover down. The cover is held in place by small notches,
take care not to break the plastic cover near the notches.
Remove the cover from the other notches (c, d) by moving the cover gently from right to
left.

 Remove the paper label with a thin object.
 Replace the paper label and protective cover (2):

the cover or the paper can only be placed in the right way. Insert the paper label under the
first notches (a). Then, insert the other notches by sliding the paper up (b, c, d). If necessary,
you can gently press the paper near the notch to help it to slide under the notch.

 Put the protective cover back in the same way.

8.2.4 Configure Add-on keys

EM20 and EM200’s programmble keys have the same function defined in Chapter 5.6. following
the same process , end user can set the related type.

8.3 EGO Personal conference module

The EGO Personal conference module is a compact and portable conference module. It provides
OmniSound® audio technology for very high-quality HD audio conversations. In addition, the EGO
comes with a 1000m Ah Li-ion battery for up to 12 hours of meetings and calls. The EGO can be
connected to your desk phone, mobile phone, tablet and computer. This section describes how to
use the conference module with your desk phone. To use the EGO with your computer, mobile
phone, or tablet, or for more information about the device, see the complete user manual of the
device (8AL90358xxAA).

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8.3.1 Description

1

Color display.

2

Off/on button.

 Push the button to start.
 Hold down the button for five seconds to

manually switch off.

 The EGO switches off automatically after

30 minutes.

3

USB connector (micro type B).

4

3.5 mm, 4 pole jack (TRRS standards: CTIA)

5

Audio control buttons

 Activating and disactivating the

mute.

 Turn up the volume.

 Turn down the volume.

 Start/pause music.

 Previous music.

 Next music.

6

Call control buttons

 End the call.
 Answer the call.

7

Button for pairing Bluetooth®.

8

lED (lEDs on all sides).

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8.3.2 Icons displayed on the screen

USB device connected.

Incoming call or call in progress via
Bluetooth®.

Incoming call or call in progress via USB.

Music mode via Bluetooth®.

Music mode via USB.

Headset connected.

Visible for pairing via Bluetooth®.

Volume adjustment (number of bars indicates
the volume selected).

Reconnecting to Bluetooth® device.

Microphone switched off (mute).

Bluetooth® device connected.

Battery status.

 Push the button to start the device manually.
 Hold down the button for five seconds to manually switch off.

The phone is in idle state.

Menu

Press the Menu soft key to access the Main Menu.

Basic Setting

Use up-down and 'ok' navigation keys to select:

Basic Setting

.

The icons are normally displayed for a couple of seconds on connection. The same symbol is
displayed in red when the connection is broken.

8.3.3 Turning off and on

The EGO starts automatically when it is connected with the provided USB cable to the desk phone
or powered-up computer.

8.3.4 Connect the device to the desk phone using the USB cable

 Connect the device to the USB type A connector of the desk phone using the provided USB

cable. The EGO automatically starts. The following icon is displayed on the screen of the

device: .

 The EGO is detected as a hands-free device. Select Ego' on the pop-up displayed on your

desk phone.

 The device is ready for use.

8.3.5 Connect the device to the desk phone using Bluetooth® (compatible Bluetooth® desk phone)

 Switch on the EGO.
 Put the device in detectable mode: hold the Bluetooth® button down for two seconds on

the EGO: . The following icon is displayed on the screen of the device: .

 From your desk phone, pairing the EGO:

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Bluetooth

Use up-down and 'ok' navigation keys to select:

Bluetooth

.

Paired Bluetooth Device

Use up-down and 'ok' navigation keys to select:

Paired Bluetooth Device

.

Scan

Press the softkey under the following label:

Scan

.
Scanning starts.
Select the relevant equipment: “Ego”

Connect

Add the device by pressing on the associated key:

Connect

.

 The EGO is successfully paired. The following icon is displayed a couple of seconds on the

EGO screen: . It is detected as a Bluetooth® headset. The following icons are displayed

on the status bar of your desk phone: , .

P86_9182: .

To remove the device, follow instructions described in the section: “Removing a Bluetooth®
accessory (headset, handset, etc.)”.

8.3.6 Using EGO Personal conference module

The EGO is used as an external hands-free device.

 When you receive a call, the device is ringing and an icon is displayed on the screen:

/ . The leds are flashing green.

 Answer the call.
 Activate/deactivate the mute feature during a conversation. The mute icon is displayed

on the EGO if activated:

 Use the volume buttons of the desk phone or EGO to turn the volume up or down.
 End the call. You can end the call from the desk phone.

You can resume the call with the handset at any time by unhooking it or by switching between

audio mode ( ).

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8.4 Wall mounting kit

Fix the support with the phone by using the 2

screws provided (the size of screw is M3x8mm).

Hang the assembled phone with wall mounted kit

on the wall plate.

To mount your phone on the wall, you need to install a standard wall plate that you can easily find
on the market. Follow the manufacturer's instructions to install the wall plate on the wall. When
the wall plate is fixed, you can prepare your phone and mount it on the wall. The wall mount kit is
sold separately (refer to the following chapter for the reference: Ordering information).

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9 Technical specifications

M7M5M3

Width

207 mm (8, 2 in)

207 mm (8, 2 in)

207 mm (8,15 in)

Height

183 mm (7,2 in)

183 mm (7,2 in)

183 mm (7,2 in)

Weight

810 g (1,79 lbs)

800 g (1,77 lbs)

806 g (1,78 lbs)

2-degree adjustable foot

40° - 55°

40° - 55°

40° - 55°

Color

Gray

Gray

Gray

Display

3.5 inch color, 320 x 240
pixels

2.8 inch color, 320 x 240
pixels

2.8 inch monochrome
with backlight, 128 x 64
pixels

Memory (Flash/SDRAM)

256 MB/256MB

256 MB/256MB

256 MB/128MB

Power over Ethernet (IEEE

802.3af)

Class 2

Class 2

Class 2

Power consumption (PoE)
Idle – Active(w/o Add-on, w/o
USB)

< 3.5 W

< 3.5 W

< 3.5 W
Operating conditions

-5°C - +45°C (23°F ­113°F)

-5°C - +45°C (23°F ­113°F)

-5°C - +45°C (23°F ­113°F)

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10Ordering information

M7 DeskPhone

3MK27003AA

M5 DeskPhone

3MK27002AA

M3 DeskPhone

3MK27001AA

EM20 Expansion Module (add-on module)

3MK27006AA

EM200 Smart Expansion Module (add-on module)

3MK27007AA

Wall mounting kit

3MK27008AA

USB-C Power Adapter (100–240 V AC/5 V DC) (US)

3MK08005US

USB-C Power Adapter (100–240 V AC/5 V DC) (EU)

3MK08005EU

USB-C Power Adapter (100–240 V AC/5 V DC) (RW)

3MK08005RW

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11Guarantee and clauses

Current Safety and Regulatory Statements relate to the following products (do not apply to
accessories): M3 DeskPhone, M5 DeskPhone, M7 DeskPhone.

11.1 Safety Instructions

 Changes or modifications to the equipment not expressly approved by the party

responsible for compliance could void the user's authority to operate the equipment.

 Magnets could affect the functioning of pacemakers and implanted heart defibrillators.

Keep a safe distance between your pacemaker or implant defibrillator and the handset
which includes magnetic elements: 4 centimeters (1,6 inches) at least.

 To limit the risk of interference, people with pacemakers must keep the wireless telephone

away from their equipment (minimum distance of 15 cm/6 inches).

 It is recommended to follow the standard acceptance procedures before using this

equipment in human safety critical areas (hospitals...).

 The handset includes magnetic elements that may attract sharp metallic objects. To prevent

injury, before each use ensure sharp metallic objects are not stuck to the earpiece and
microphone.

 Avoid using phones (other than cordless type) during an electrical storm. There may be a

remote risk of electric shock from lightning.

 Do not use this device in environments where there is a danger of explosion.
 Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or

into a regular Public Switched Telephone Network (PSTN) connection. This can result in
severe damage to the phone.

 Never allow your telephone to come into contact with water.
 To clean your telephone, use a soft damp cloth. Never use solvents (trichlorethylene,

acetone, etc.) which may damage the plastic parts of your telephone. Do not use aerosol
cleaners.

 M3/M5/M7 DeskPhone: this product is intended to be supplied, either via the Ethernet

(LAN) port (Minimum Class 2 according to IEEE802.3af), or via the DC-in by a Certified
Direct Plug-In Power Unit approved as 'LPS' (Limited Power Source) against IEC/EN/UL/CSA
62368-1 and rated 5V dc, minimum 2A. Allowed power supply is: WB-10N05 – Asian
Power Devices Inc.

 EM200/EM20 Expansion Module: this product is intended to be powered either via the

USB-A port from the M3/M5/M7 DeskPhone, or via the USB-C DC-IN by a Certified Direct
Plug-In Power Unit approved as an 'LPS' (Limited Power Source) in accordance with
IEC/EN/UL/CSA 62368-1 and rated 5V DC, minimum 2A. Other power supply products from
the same family are permitted: WB-10N05 – Asian Power Devices Inc.

 If you are connected to a POE connection do not use an external Power Supply.
 The PoE (Power over Ethernet) devices that supply or receive power and their connected

cables must all be completely indoors.

 The M7 DeskPhone offers a Bluetooth® radio interface for Bluetooth® devices with a

frequency range of 2402-2480 MHz, radiated power 5 mW.

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11.2 Regulatory Statements

Disposal

The equipment must be returned to a collection point for electronic equipment waste disposal.

EUROPE

This equipment complies with the essential requirements of following directives: 2014/53/EU (RED), 2014/30/EU
(EMC), 2014/35/EU (LVD), 2009/125/EC (ErP), 2011/65/EU (RoHS), 2015/863 (EU).

Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France ­[e-mail]

USA and Canada

Phones with Bluetooth® comply with Industry Canada’s license-exempt RSSs. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Phone has been tested without Bluetooth® and was found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance wit the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try correcting the interference by consulting the dealer.

This product meets the applicable Industry Canada technical specifications and the applicable Innovation, Science
and Economic Development Canada technical specifications.

Exposure to Radio Frequency Signals

This equipement complies with radiation exposure limits set by FCC/IC and the Council of European Union for an
uncontrolled environment. This equipment has very low levels of RF energy and is deemed to be compliant without
testing of the specific absorption rate (SAR).

User Instructions

Use this product in temperatures between -5°C to +45°C (23°F to 113°F).
This product is intended for use in an indoor environment only. This apparatus is Hearing Aid Compatible (HAC).

Acoustic shock protection

Maximum sound pressure level for handset is compliant with European, US and Australian standards.

Directive 2003/10/EC specifying the risks inherent in noise at work
The ring contributes towards overall daily noise - at its maximum setting, the level is 105 dBA at 60 cm from
terminal. To reduce the level, the following is recommended:- reduce the setting (9 levels of 5 dB) - program a
progressive ring.

Privacy

Privacy of communications may not be ensured when using any Bluetooth® device.

Related Documentation

Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following
Web site: www.aledevice.com

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al­enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding
nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
© Copyright 2020 ALE International, ALE USA Inc. All rights reserved in all countries.

Copyright @ALE 2020 All Rights Reserved

Main screen

Menu to access features and configure the phone or manage calls.
Press the menu softkeys under the screen to access features. Use the up­down navigation keys to navigate through the menus and to select an
entry or an option.

3 dynamic keys configurable by your administrator to access features of
the phone.

Line keys associated with SIP account (optional).
Press the line key associated with a SIP account to make a call with this
account or to answer an incoming call to this account.

The 'headset' programmed key allows you to switch to headset mode.

Programmed keys.
Press the programmed key to use the programmed function or contact.
Long press the programmed key to enter into the key configuration.

Access to 4 pages.
Use the right-left navigation keys or the '1234’ programmed key to
navigate between pages. The number of the displayed page is highlighted.

Date, time and status bar.

oK key: use this key to validate your choices and options while programming or
configuring (short press).
left-right navigator: use to move from one page to another or to move the cursor
in a text box.

up-down navigator: use to select an item on a list.

Back/Exit key: use this key to go back to the previous step.

Bkspc

Use this key to delete one number or character at a time.

More

Open other functions.

Call management screen

Softkeys: actions available depending on the call status (when presentation
screen is not displayed). Press the softkey under the label to select the
corresponding feature.

SIP account in conversation.

Incoming call and conversation presentation screen.

Quickguide

Features keys

Take the call key

Redialing the last number dialed (long press).

List of last numbers dialed (short press).

Placing a call on hold.

Recover the call on hold.

Transfer a call.

Starting a conference call with two contacts.

Switch off ringer.

Hang up.

Return to the main page.

Mute key
During a call, press this key to stop your contact from hearing you. When
activated, the key is lit red.

Access the voice mail
The message key flashes red when you have received a new voicemail or a missed
an incoming call.

Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al­enterprise.com/products. 8AL90382ENAAed02 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. ALE International copyright © 2020

82

Press this key to open dialer in hands-free mode (idle state).

Pressing this key answers an incoming call in hands-free mode (idle state). When a
call is in progress, pressing this key switches from hands-free mode to headset or
handset mode. When activated, the key is lit blue.

Hang up in hands-free mode if the headset mode is not activated.

Decrease the volume of the ring tone (9 steps) in idle state or when you receive an
incoming call. Decrease the volume of the handset, loudspeaker or headset (7
steps) during a conversation.

Increase the volume of the ring tone (9 steps) in idle state or when you receive an
incoming call. Increase the volume of the handset, loudspeaker or headset (7 steps)
during a conversation.

Call icons

Icons giving information about some specific configurations of the phone or about call status
are displayed in the top bar of the screen. Icons depend on the theme (skin) of the phone.

SIP account (idle state). A grayed or crossed icon means that the SIP account is not
registered (Please contact your administrator).
Line keys.

Incoming call icon.

Call in progress icon.

Call on hold icon.

Alpha-numeric keyboard

Your phone is equipped with alphanumeric keyboard.

abc

When you are in a text zone, you can switch to the alphabetic keyboard by
selecting this key.

123

When alphabetic keyboard is activated, select this key to switch to the numeric
keyboard.

Enter alphabetic characters.
The number pad keys have letters that you can display by successive presses. The number is
the last character in the series. Some special characters can be displayed by successively
pressing the key:

%$/~&()[]=*

@

#

space

-_1

+.,;:\?!0

Copyright @ALE 2020 All Rights Reserved

Copyright @ALE 2020 All Rights Reserved

83

Contacts management

Directory

Select this softkey to open contacts management.

Add

Create a new contact.

Delete

Delete the selected contact.

More

Access more features.

Call

Call the selected contact.

Detail

Open the contact card.

Delete all

Delete all contacts in the local directory.

AddGrp

Add a new group.

Enter

List all contacts in the selected group.

Back

Return to the main page.

Contact card

Directory

Select this softkey to open contacts management.

Detail

Open the contact card.
Modify a contact.

Back

Return to the main page.

Manage the call log(history)

History

Access the call log.

Delete

Delete the selected entry. Note that no confirmation is requested.

Call

Call the selected contact.

More

Access more features.

or

Detail

Open information about the contact: name, number, time, relevant SIP
account, duration.

Delete all

Delete the entire log associated with the selected contact. Note that no
confirmation is requested.

Missed

Display missed calls only.

AddClist

Add the contact in your local directory. If the contact already exists, the
contact card is edited.

Back

Return to the main page.

Making a call

Select the SIP account to use to make the call. A dial area and the list of
last number dialed are displayed.

Dial the number.

abc

Calling by name.

History

Call from call log.

Contacts

Calling using your personal directory.

Use one of the following:

Press the 'take the call' key. Make the call with the active device:
handset if unhooked, headset if connected, otherwise in hands-free
mode.

Press the OK key to start the call. Make the call with the active device:
handset if unhooked, headset if connected, otherwise in hands-free
mode.

Call

Press the call key to start the call. Make the call with the active device:
handset if unhooked, headset if connected, otherwise in hands-free
mode.

# or *

If defined in the phone settings, you can use these keys to initiate the
call (

MenuFeaturesKey As Send

).

Receiving a call

Lift the handset to take the call.

Use the headset to take the call. If your headset has no Off-hook/On­hook key, use the phone keys and switch on the audio on the headset

( ).

Press the loudspeaker/hands-free key to take the call in hands-free
mode.

84

Press the blinking line key associated with the SIP account receiving
the call.

Take call

or

Take the call with the headset if connected, or in hands-free mode

.

or

Reject

call

Deflect the call to your voicemail.

Deflect

Deflect the call to another contact:

During conversation

End

End the call.

Hold

Placing a call on hold.

Transfer

Transfer a call.

Retrieve

Retrieve a call (on hold, parked).

New

Making a second call during a conversation.

Swap

Switching between calls.

Conf

Establishing a three-party conference call.

End conf

End the conference with all participants

Mute/unmute the selected participant.

Settings

Menu

Press the softkey settings.

Basic Setting

 Sound ->

Ringing

Select the melody.

Adjusting the ringer volume.

Configure the ringtone.

Configuring discreet mode (beep).

Basic Setting

 Sound ->

DTMF Tone

To activate or deactivate DTMF mode.
Adjusting the ringer volume.

Basic Setting

Selecting language.



Language

Basic Setting

 Display

Adjust the brightness when the phone is in use.

Adjust the dimmed brightness when the phone is not in use.

Set the delay before the screensaver starts.

Status

Display IP and MAC addresses and software version.

Features

Access phone features: Call Forward, DND, Auto Answer, Programmable
key, Anonymous, Key As Send, Hotline, Default Account, Intercom.

Voicemail

Define voicemail number.

Access to registered SIP account voicemail.

Basic Setting



Bluetooth

Manage Bluetooth® device (M7).

Copyright @ALE 2020 All Rights Reserved