Alcatel-Lucent 5670 RAM
R EP O R T I N G A N D A N A LY S I S M A N A G E R | R E L E A S E 3 . 0
Application traffic flow intelligence for business VPN sites and residential subscribers
The Alcatel-Lucent 5670 Reporting
and Analysis Manager (RAM) provides
accurate, timely application-level
intelligence for service providers,
enterprise business and operational
planning, as well as insight into
improving application performance
and QoS optimization by collecting,
warehousing, aggregating and
analyzing application performance
and volumetric data for application
traffic flows over the IP/MPLS
network. It is an integral part of the
Alcatel-Lucent management portfolio
for application-assured business VPNs
and residential triple play managed
online services. With the 5670 RAM,
service providers gain the ability to:
• Generate a wide range of report
types out-of-the-box using
pre-defined templates
• Create customized reports using
the self-service report authoring
capability
• Visualize application usage trends
and TCP performance across service
segments or through specific points
in the network
• Deliver executive-level Application
Performance Index (APDEX)
score dashboard views on overall
user satisfaction and health of
applications used over the network
• Automatically distribute reports
in a variety of formats by e-mail
or to external systems for further
processing
• Receive e-mail notifications when
pre-set thresholds are exceeded so
that they can take immediate action
• Gain visibility into how to best refine
subscriber and VPN site Application
Assurance (AA)-related QoS policies
Application assurance
management architecture
The Alcatel-Lucent 5670 RAM
generates volumetric A A traffic
flow reports based on billing-grade
application accounting data that
it receives from the Alcatel-Lucent
5620 Service Aware Manager (SAM).
The 5620 SAM is leveraged to collect
the application intelligence from
Alcatel-Lucent 7750 Service Routers
(SRs) and Alcatel-Lucent 7450 Ethernet
Service Switches (ESSs) equipped with
Multi Service-Integrated Service
Adapters (MS-ISAs). The 5620 SAM
also provides network management,
including definition and distribution
of network-wide AA measurement
policies, for the MS-ISAs.
Additionally, the 5670 RAM samples
and reports on application-level TCP
performance, such as application
latency, jitter and packet loss, by
leveraging its own highly scalable,
load-distributed collection and
processing system for raw AA cflowd
traffic data generated by the MS-ISA.
The Alcatel-Lucent 5670 RAM
functionality is provided by three
components:
• The 5670 RAM Data Collection
and Processing (DCP) systems,
which load-balance the collection,
processing and aggregation of raw
sampled AA cflowd data and enable
scaling with growing point-to-point
application-level TCP performance
monitoring demands
• The 5670 RAM Server, which
aggregates AA accounting data
from the 5620 SAM and warehouses
the large volumes of aggregated
historical AA statistics and raw data
provided by the 5620 SAM, as well
as the aggregated TCP flow statistics
from the 5670 RAM DCP systems
• The 5670 RAM Reporter, which
provides a web portal that allows
both pre-defined and customized
reports to be easily created and
distributed to a wide audience or
to external systems. The 5670 RAM
Reporter also proactively monitors
statistics for pre-set threshold
crossing conditions, notifying
operators when reports are available
so that they can take immediate
action when required
Alcatel-Lucent custom-developed service
portals can further streamline operations
within the service provider organization.
These portals are integrated with
the 5620 SAM and include 5670 RAM
Reporter web reports. They can also
The 5670 RAM can also be used in
conjunction with the Alcatel-Lucent
5750 Subscriber Services Controller
(SSC) or Alcatel-Lucent 5780 Dynamic
Services Controller (DSC) to enable
AA policy management. For example,
operators can use 5670 RAM reports
to determine how to use QoS traffic
re-marking and policy shaping in order
to better control traffic and provide a
higher quality customer experience for
high-revenue subscriber applications
or for mission-critical enterprise
WAN applications.
See Figure 1 for an illustration of
how the 5670 RAM fits within the
Alcatel-Lucent application assurance
management architecture.
be used to provide information directly
to enterprise customers.
Figure 1. How t he 5670 R AM fits w ithin the Alcatel-Lucent application assurance management architecture
Presentation
and
integration
Data
aggregation
and
warehousing
Data
collection
Enterprise
headquarters
VPN site #1
OSS connected
partner applications
• Performance
and SLA
management
• OSS integration
• TCP performance sample
data collection
• Collection load-balancing
• Data processing
Data center
video office
MS-ISA
Service portal
• Customized
operator and
customer
web portals
5670 RAM DCP
5670 RAM
5670 RAM Reporter
5670 RAM Server
5620 SAM
• Report generation
• Trend analysis
• Threshold crossing alerts
• Web content publishing
• AA statistics aggregation
and warehousing
• Data management
• OSS interface
• MS-ISA configuration
• Application definition
• Raw AA accounting
Statistics collection
Enterprise
branch offices
Internet
Policy control
5750 SSC / 5780 DSC
VPN site #2
VPN site #3
Residential triple play
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et2
Access
node
7750 SR
Metro
aggregation
MS-ISA
7450 ESS
BSA
MS-ISA
7750 SR
BSR/BNG
IP/MPLS
backbone
MS-ISA
7750 SR
BSR/BNG
Service
edge
MS-ISA
7450 ESS
BSA
Access
node
Key features
Distributed architecture
The Alcatel-Lucent 5670 RAM supports
a distributed architecture for secure
data warehousing and remote archival
and restoration of very high volumes
of raw and aggregated statistics. It
offers high performance for efficient,
long-term analysis and optimal
reporting visualization of current
patterns and historical trends.
With data aggregation and reporting
distributed across separate systems,
service providers benefit from
increased scalability and reliability to
help them address the needs of the
largest business VPN and triple play
architectures. They gain maximum
performance in aggregating and
warehousing millions of raw statistics
in short intervals. For example, the
5670 RAM Server aggregates raw
statistics into hourly aggregates, then
it uses the hourly data to compute
daily aggregates, which are used to
create weekly aggregates.
Server scalability and reliability
Data aggregation and reporting
distributed across separate systems:
• 5670 RAM DCP systems
¬ Collects samples of raw cflowd
application-level performance
data
¬ Processes and aggregates cflowd
data into TCP performance
statistics for reporting
• 5670 RAM Server
¬ Aggregates raw interval (5/10/15
minutes, for example) accounting
statistics data from the 5620 SAM
into hourly, daily and weekly
aggregates
• 5670 RAM Reporter
¬ Based on meta-data model that
maps to the RAM Server statistics
database scheme
¬ Provides a set of pre-defined
reports stored in the 5670 RAM
Server database
Northbound interfaces and
OSS integration
The Alcatel-Lucent 5670 RAM Server
allows for integration with third-party
OSS billing, performance, and SLA
management and policy control
applications through its OSS interface.
For example, the billing-grade
accounting data from the 5670 RAM
Server can be integrated with thirdparty billing systems to allow
application-aware subscriber billing,
including tiered-pricing models,
“zero-rated” metering, usage-based
service packages, etc. As another
example, policy control applications
can be integrated to apply policies
that limit social-applications over the
business WAN during core-business
hours, and to apply other customized
application-aware policy configurations
specific for each enterprise VPN
customer.
The 5670 RAM Reporter provides
Web Services Remote Portlet (WSRP)
Release 1.0 support so that WSRP
portlets can be embedded in third-
party web portals and applications. In
addition, third-party WSRP Release 1.0
portlets can be embedded in the
5670 RAM web portal.
Reporting
The 5670 RAM Reporter provides a
wide variety of pre-defined report
types, customizable report capabilities
and web portal features — all of which
can be used for business or operational
purposes. For example, accounting
reporting can be used for utilization
volume trend analysis, performance
reporting for operational audits on
customer experience, and TCP flow
utilization reporting on “routes of
interest” for network optimization
and capacity planning.
Table 1 summarizes the report types
available from the 5670 RAM Reporter.
Table 1. 5670 R AM Reporter report t ypes and descriptions
REPORT T YPE DESC RIP TIO NS
VPN site or subscriber analysis • VPN site or subscriber trends and usage in a specified time span
• Top applications or residential users
Application analysis • Application trends and usage in a specified time span
• Top applications, application groups, protocols
Application distribution • Application distribution in an application group
TCP flow analysis • 5670 RAM DCP cflowd sampled point-to-point TCP flow statistics
¬ View per application utilization and performance on “routes of interest”
(Source-to-Destination) for insight into optimization and capacity planning
• Performance metrics include:
¬ Application level client, server and network trip delay
¬ Application packet and byte loss ratios
¬ Application delay variation (jitter)
APDEX score (an ITIL key performance metric) • “Stop light” style view into operational health of applications
¬ Includes application performance, bandwidth usage, and other key indicators
• Executive level 5670 RAM dashboard APDEX score views
¬ Includes drill-down reports with threshold cross alerts (TCAs)
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et 3
Pre-defined report templates
Total bytes per interval (%)
Site level application usage – percentile chart
Distribution chart
Pre-defined report templates enable
immediate access to application usage
intelligence for business VPN and
residential triple play services. These
pre-defined templates allow service
providers to report on any defined
application assurance protocol,
Templates for application-assured
business VPN services
For application assured business VPN
services, operators can use pre-defined
templates to report on the bandwidth
usage and TCP flow performance for
any application or protocol used over
the VPN.
application group or application,
including websites defined as
applications.
Operators can also use the Alcatel-Lucent
5670 RAM to gain visibility into the
distribution of all applications across
Figure 2. B usiness VPN application an d a pp lication group reporting example s
several groups. Alternatively, they can
focus on groups with a greater number
of applications in use, such as those for
business applications or web browsing.
Figure 2 illustrates two examples of
5670 RAM reports for business VPNs:
one on hourly application usage
percentages to and from a specified
VPN site, and the other on the number
of total bytes sent and received by
application and by hour.
App bytes to and from site – combined
SIP
100
90
80
70
60
50
40
30
20
10
0
00:00-01:00
SAP FTP Citrix ICA
05:00-06:00
10:00-11:00
Templates for residential triple play
managed online services
In the case of residential triple play
managed online service subscribers,
the number of possible applications
used within each application group
is often quite high. As a result, it is
very beneficial to see an aggregated,
per-protocol view for each applicationgroup, as well as deeper per-application
visibility on a group basis. With the
900
800
700
600
500
400
Sum value (K)
300
200
100
0
15:00-16:00
20:00-21:00
5670 RAM, operators can use pre-defined
report templates to find out how much
bandwidth is being used by any
managed online application.
Trying to understand which of the
many applications used by residential
subscribers are consuming the most
bandwidth can be challenging. With
pre-defined 5670 RAM reports,
operators can quickly and easily
App bytes to and from site – combined
Mean
SAP
16:00-17:00
Threshold Hourly sum
IMAP FTPICMP
17:00-18:00
18:00-19:00
19:00-20:00
Hourly intervalHourly interval
identify applications and application
groups with high bandwidth usage
trends. Figure 3 illustrates two reports
for residential services: applications
with the highest total daily traffic
flows, and hourly subscriber usage
of the top three applications.
Table 2 summarizes the pre-defined
report templates available.
20:00-21:00
21:00-22:00
22:00-23:00
23:00-24:00
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et4
Figure 3. Reside ntial applic ation and application grou p repor ti ng examples
Protocol usage distribution
Top 3 applications (router level) – hourly view
Total bytes (K)
Total bytes usage
Bittorrent Mean
EMULE
Gnutella Fasttrack
Google-Talk-IM HTTP HTTP-video
DNS
Yahoo-IM
MSN Msgr
1,600
1,400
1,200
1,000
800
600
400
Date (2009-03-26)
Table 2 . Alc atel-L ucent 5670 RAM pre-defined report templates
REPORT T YPE DESC RIP TIO NS
Business VPN application usage intelligence
right out of the box
• Top X VPN (customer service) and VPN site usage trend reports at the application, application group, and protocol
levels, including:
¬ Top X active access sites with a given VPN
¬ Top X active applications for a given VPN site or group of sites
¬ Top X site utilization with traffic measured in bytes to and from the site
• Application distribution within an application group per key metrics (business application distribution based on
bandwidth, for example)
• Application group distribution
• Key metrics reports for all site statistics (see Tables 6 and 7)
• Application accounting flow duration statistics (see Table 8)
• TCP performance reports (see Table 9)
Residential triple play managed online
application usage intelligence right
out of the box
• Top X reports available for applications, application groups, protocols, P2P applications, users and users per application group, including:
¬ Top X based on total bandwidth consumption
¬ Top X based on active subscribers
• Application distribution within an application group per key metrics
• Application group distribution
• Key metrics reports for all subscriber statistics (see Tables 6 and 7)
• Application accounting flow duration statistics (see Table 8)
Network element resource reporting, so
operators can report in detail on elements
and explore their relationships
• Routers
• Shelves
• Input/Output Modules (IOMs)
• Media Dependent Adapters (MDAs)
• Ports
• Number of Service Access Points (SAPs) on ports
• Number of services on ports – for example, Virtual Leased Lines (VLL), Virtual Private LAN Services (VPLS), Virtual
Private Routing Network (VPRN), Internet Enhanced Services (IES)
Number of active Subscribers
Sum (K)
880
800
720
640
560
ICMP
Skype Voice
Gnutella
HTTP
FASTTRACK
HTTPS
Bit Torrent
Application Name Interval Start Time
20:00
21:00
22:00
23:00
880
800
720
640
560
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et 5
Flexible report authoring
and customization
The 5670 RAM provides self-service
reporting capabilities with unlimited
reporting options. For example,
operators can:
• Build and layout reports based
on any raw or aggregated data
points, create parameterized report
definitions, and create tables and
charts based on a wide variety of
chart types
• Apply functions to incorporate
logical, string, mathematical and
statistical calculations (such as
distribution statistics), or apply
conditional, parameter-based
context to reports
• Customize reports to meet
their specific requirements and
incorporate their organization’s
look and fee
Web portal
The 5670 RAM Reporter includes a
versatile reporting and analysis web
portal that presents data in a wide
range of predefined reports. It also
gives operators the flexibility to
author customized reports based
on 5670 RAM data.
The 5670 RAM Reporter web portal
allows critical decision-making
information to be accessed by a
different audiences. It provides
visualization of historical usage and
performance trends, as well as
easy-to-use report management.
Operators can create, run, schedule
and organize reports in a variety of
formats, including web and file-based
formats, and they can automatically
distribute them to users or to external
systems. Operators viewing web reports
also have the ability to drill-down to
better understand what is behind a
graph. For example, an operator can
navigate from aggregate reports to
the raw source data for additional
information.
The Reporter web portal is highly
flexible and customizable. It allows
operators to view content (i.e., reports)
as portlets that can easily be
embedded in third-party web portals
and applications. Alternatively,
third-party portlets can be embedded
in the 5670 RAM web portal.
The Reporter web portal can also be
used to proactively monitor statistics
for pre-set threshold crossing conditions
so that operators can take immediate
action when problems arise. This better
assures SLAs by alerting operators
through e-mail notification about
specific statistics that cross pre-set
threshold conditions (an approaching
SLA limit, for example). Table 3
summarizes the 5670 RAM Reporter
web portal features.
Table 3. Alc atel-Lucent 5670 RA M Repor ter web port al feature summary
CATEGORY FEATURES
Repor ting • Easily accessible web user-interface acts as a single source for all reports
• Visualization of historical application and application group performance and usage trends
• Intuitive report management user interface to view, create, run, schedule and organize reports
• Drill-down web reporting: Navigate from high-level reports based on aggregated data to more detailed reports
• Customizable groupings of subscribers, routers and VPN sites for simplified report management
Repor t distribution Automated report distribution to users or external systems
• Web reports
• File reports, such as:
¬ XML
¬ PDF
¬ HTML
¬ CSV
Repor t scheduling Schedule performance repor t generation for on-going operational customer experience audits
Dashboards Customizable dashboards per-user
• As web portal home page for a user
• As dashboard tabs
Threshold monitoring Proactive threshold-crossing alerts and reports
Web Ser vices Remote Portlet ( WSRP)
Release 1.0 support
• 5670 RAM WSRP portlets can be embedded in third-party web portals and applications
• Third-party WSRP Release 1.0 portlets can be embedded in the 5670 RAM web portal
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et6
System administration
System administration is made easy through the 5670 RAM Server’s administrative GUI that can configure operations with
defined triggers on a scheduled basis, or can monitor the execution of operations. RAM Server backup and restore functions in
addition to capabilities for operations management, scheduler management, execution management and trigger management.
Application usage statistics key metrics supported
Table 4 . Application usage statistics key metrics supported
METRIC S UPPORTED DETAILS
AA statistics t ypes • Protocol
• Application
• Application group
• VPN site or subscriber protocol
• VPN site or subscriber application
• VPN site or subscriber application group
General key metrics Supported where applicable (see Table 6 for more detail)
Key flow metrics • From/to a specific VPN site or subscriber ID
• For the distribution of VPN sites or subscribers per an application group, an application, or a protocol
• See Table 7 for more detail
Table 5. Key met rics suppor ted: General
KEY M ETRICS APPL ICATION
Application group
GROU P
ü ü
Application
APPL ICATION PROTO COL SAP OR ESM
ü ü
Protocol
SAP ID / subscriber ID
# active VPN Sites / subscribers
Completed flow duration
Total # completed flows
ü ü ü ü ü
ü ü ü ü ü
ü ü ü ü ü
Table 6. Key accounting metrics supported: Flows, packet s and bytes
KEY M ETRICS APPL ICATION
# allowed flows to and from
# denied flows to and from
# active flows to and from
Total packets to and from
Total bytes to and from
Total discard packets to and from
Total discard bytes to and from
GROU P
ü ü ü ü ü ü
ü ü ü ü ü ü
ü ü ü ü ü ü
ü ü ü ü ü ü
ü ü ü ü ü ü
ü ü ü ü ü ü
ü ü ü ü ü ü
APPL ICATION PROTO COL SAP OR ESM
SUBS CRI BER P ER
APPL ICATION GROUP
ü
SAP O R ESM
SUBS CRI BER P ER
APPL ICATION
ü ü
ü ü ü
SUBS CRI BER P ER
APPL ICATION GROUP
SAP O R ESM
SUBS CRI BER P ER
APPL ICATION
SAP O R ESM
SUBS CRI BER
PER PROTOC OL
SAP O R ESM
SUBS CRI BER
PER PROTOC OL
Alcatel- Lucent 5670 RAM | Release 3.0 | Data She et 7
Table 7. AA accounting flow duration reporting
RECO RD FI ELD DESC RIP TIO N XML N AME AA-SUBS CRI BER
Short duration flows Number of flows with duration ≤ 30 seconds that completed in the interval sdf
Medium flows Number of flows with duration ≤ 180 seconds that completed in the interval mdf
Long duration flows Number of flows with duration > 180 seconds that completed in the interval
ldf
ü
ü
ü
(Implicitly provided by other flow counts – total, medium, and short)
Table 8 . Per route-of-interest TCP performance c flowd met rics (requires Alcatel-Lucent 5670 RAM DCP)
KEY M ETRICS – FROM / TO SA P TOTAL AVER AGE WEIGH TED AVER AGE AVERG AGE MINI MUM AVER AGE M AX IMU M
Client-side trip delay (network)
Server-side trip delay (network)
Total delay
Delay variation
Client-side packet loss
Server-side packet loss
Session establishment delay
Bytes per interval
Packets per interval
Bytes per second
Server delay (transaction)
Network delay (transaction)
ü
ü ü ü
ü ü ü
ü ü ü
ü
ü
ü ü
ü ü ü
ü ü ü
ü ü ü
ü
ü
Table 9. 5670 RAM Release 3.0 new featu re summ ar y
FEATURE BENEFIT S
• Access to over 150 standard reports • More out-of-the-box reporting options
• 5670 RAM Data Collection and Processing (DCP) system:
¬ Collects samples of raw cflowd application-level performance data
• Highly scalable architecture supports growing point-to-point application-level
TCP performance monitoring demands
¬ Processes and aggregates data into TCP performance statistics for reporting
• Calculation of key application performance metrics for application delay, jitter,
packet/byte loss and route volume
• APDEX score metrics (an ITIL key performance metric)
¬ Simplified “stop light” style view into the operational health of applications
for performance, bandwidth usage and other key indicators
¬ Enables dashboards to be configured to give a high-level APDEX score view,
• End-to-end visibility into application performance for optimization purposes and
for simplifying SLA management
• Provides standardization of measurements to make metrics more meaningful
and in-context with IT performance and business objectives
• Provides an executive level view into the overall user satisfaction and health of
applications running over the network
including drill-down reports with TCAs
• 5670 RAM Server OSS interface • Simplified integration with OSS/BSS and policy control applications
Technical specifications
Operating Environment and Scalability
For up-to-date information about operating environment and scalability please visit the 5670 RAM page at www.alcatel-lucent.com/5670ram or consult your local
Alcatel-Lucent representative for more information.
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are tradem arks of Alcatel- Lucent . All other t rademarks are the p roperty of their r espective ow ners.
The info rmation prese nted is subject to change withou t notice. Alcatel-Lucent assumes no responsibilit y
for i naccura cies con tained h erein. C opyrig ht © 2010 Al catel- Lucent. All rig hts reserv ed.
CPG2 8961005 06 (06)
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