Alcatel-Lucent 5580 User Manual

Alcatel-Lucent
5580 Home Network
Manager

The Intelligent and Vendor-Independent
Digital Home Network Manager

2 Alcatel-Lucent 5580 Home Network Manager

Overview

The Alcatel-Lucent 5580 Home Network Manager (HNM) is a centralized
solution that solves the challenge of managing digital home networks. It
automates the setup and configuration of customer premises equipment
(CPE) on a large scale. It also helps you reduce operational expenses, thanks
to proactive maintenance, diagnosis and troubleshooting capabilities. As a
result, you can deploy advanced digital and multimedia communication services
to the home cost effectively, while delivering the quality of experience end
users are looking for.

3Alcatel-Lucent 5580 Home Network Manager

Mastering the Digital Home Revolution

rationalize installation, activation,
maintenance, customer support and
troubleshooting processes to the great ­est possible extent. Important gains
can be achieved through customer
self-care and proactive management
to eliminate problems early on.

Achieving the Best
Subscriber Experience

Your mainstream subscribers have
neither the knowledge nor the will ­ingness to care for the increasing
complexity of home networking
technologies. They expect easy-to­install services that work smoothly.
As a result, they will value any tool
or support services you provide.
Satisfied subscribers will translate
into increased loyalty, while effective
tools will speed up service adoption.

Smooth Integration in Your
Operational Organization

Moving to the digital home requires
an operational transformation. You
need to implement automated and
flow-through processes for your
service pro visioning, maintenance
and customer support operations.
Also, as your organ ization and
service offerings con tinue to evolve,
you need flexible solu tions that can
meet your changing needs.

Troubleshooting, root

cause identification
and resolution are all
depend ent on having
tools that provide tech ­nicians and customer
service representatives
(CSRs) with a view into
the network all the way
to the end devices con ­suming that application

THE YANKEE GROUP –

EXPLORING IPTV LIFECYCLE

AND OPERATIONAL COSTS

(OCTOBER 2006)

Managing the Full Digital Home

Communication services are con ­stantly evolving. Today your focus
is on providing triple-play services.
Soon, you will move to converged
fixed-mobile service offerings. Each
service wave brings along a specific
set of devices that you need to man ­age — from residential gateways,
set-top boxes and VoIP phones to
femto cell gateways. The heteroge ­neous nature of home networks will
require integrated management of all
these devices, whatever their vendor.

Overcome the Mass
Management Challenge

The growing number of homes to care
for — and the heterogeneous nature
of devices and services — have turned
the home network into a source of
many potential problems. Complexity
is further increased by the ongoing
need for firmware upgrades, bug fixes
and new service rollouts. So new tools
are essential to help you master this
intensified complexity and the associ ­ated mass management challenge.

Keeping Operational
Costs Under Control

Because the current competitive
envi ronment is forcing you to reduce
your operational costs, you need to

The customer home network is becom ing the cornerstone of your

service delivery chain. Enabling your organi zation to master the home

manage ment challenge will translate into reduced operational costs

and increased customer satisfaction.

4 Alcatel-Lucent 5580 Home Network Manager

The Alcatel-Lucent 5580 HNM provides extended digital home man age -

ment capabilities. It sup ports your fulfillment and assurance processes

with advanced automation and trou bleshooting capabilities. Based on

DSL Forum manage ment standards, the solution allows you to provide

multi vendor CPE management capability.

A Truly Multivendor CPE
Management Solution

The DSL Forum has finalized TR-069
and associated digital home manage ­ment standards. These have been
defined to enable multivendor man ­agement of customer premises equip ­ment. The Alcatel-Lucent 5580 HNM
fully complies with TR-069 and asso ­ciated standards, making it the most
advanced multivendor manage ment
solution on the market. CPE inter ­op erability is thoroughly tested to
provide openness and rapid deploy ­ment. This offers you increased
flexibil ity in CPE selection and
evolution strategy.

Enables Automated Mass
Management Operations

The Alcatel-Lucent 5580 HNM brings
automation to unprecedented levels.
It supports grouped operations that
execute management operations for
a wide set of devices in a single oper ­ator action. It also supports an intel ­ligent policy engine that triggers
management operations, upon vali ­dation of dynamic criteria. Such
policies can trigger quick operational
reactions to any manage ment events
as they arise.

Accelerates Introduction
of New Devices and Services

The Alcatel-Lucent 5580 HNM can
manage new device types or releases
with no adaptations. New devices can
be supported on the fly, while the sys ­tem continues operating. This helps
you cope with the fast-changing
nature of your digital home ecosystem.
For instance, the Alcatel-Lucent
5580 HNM can easily cope with the
intro duction of innovative video serv ­ice or take over the management of
new femto cell gateways as you launch
new fixed mobile service offerings.

Supports Flexible Deployment
and Operational Modes

The Alcatel-Lucent 5580 HNM can
be used as a full fledged management
tool for your daily requirements while
acting as a proxy for OSS-driven man ­age ment operations. It can also sup ­port strict management context
separation, enabling a single system
to be used by several internal or exter ­nal organ iza tions. This allows you to
work in a local loop unbundling con ­text, by granting management access
to third-party service providers, offer ­ing retail services on top of your
access infrastructure.

Overcoming the Digital
Home Man age ment Challenge

5Alcatel-Lucent 5580 Home Network Manager

FEATURE BENEFITS

Multivendor management, based on DSL Forum standards (TR-069, TR-111, etc.) Comprehensive home network management for all home devices

(residential gateway, VoIP phones, etc) and vendors

Broad freedom in device selection

Support for multiple zero-touch activation scenarios Simplified device installation and activation

Activation options to meet your needs

Flexible management of operator roles and rights, with strict separation Support for specific organizational needs, including wholesale/retail
of management domains business models

Hot deployable extension of new device types and object models Faster, easier introduction of new devices and services

Streamlined evolution of digital home ecosystem

Grouped management operations and intelligent policies Reduced cost and complexity for home network management

Support for proactive management and large-scale operations

OSS interface based on web services Streamlined, cost-effective integration into your OSS/BSS environment

Figure 1. Alcatel-Lucent 5580 HNM Operational Overview

Integrates into Your OSS Organization

Your service activation and assurance processes rely
on a number of OSS applications. The Alcatel-Lucent
5580 HNM is easy to integrate into your OSS and BSS
environ ment, thanks to its northbound interface, based
on WebService and a high-level abstraction. Building
streamlined, end-to-end fulfillment and assurance processes
allows you to achieve high levels of automation and faster
reaction to network events.

Fulfillment Assurance

Initial Device
Activation
(Zero Touch)

• Set unique device
credentials

• Enable device
management

• Set initial device
configuration

• Update device software

Mass Management

and Automation

New Service
Activation

• Update device
configuration (new
service settings)

• Update device
software (new service
support)

Full Home Coverage

(RGW, STB, VoIP Phones, WiMAX

Subscriber Station, Femto Cell)

Proactive
Maintenance

• Update device software
(bug fixing)

• Implement networkwide
configuration changes

Remote
Diagnosis and
Troubleshooting

• Detect device and
service problems

• Diagnose problems

• Troubleshoot (change
configurations, reboot,
update sofware, etc.)

Multivendor Device

Management

6 Alcatel-Lucent 5580 Home Network Manager

How the Alcatel-Lucent 5580 HNM Works

Figure 2. DSL Forum Standards for CPE Management

Remote Device Management Based on DSL Forum TR-069

The Alcatel-Lucent 5580 HNM implements the WAN-side management
protocol described in the DSL Forum TR-069 standard. TR-069 specifies
a protocol stack, connectivity and object model for the management of modems
and residential gateways. The TR-069 standard has been extended with TR-111
to allow management of devices behind a NAT residential gateway. Connectivity
between the Alcatel-Lucent 5580 HNM and home devices is established based
on HTTP and IP protocols, making the link-layer independent and suitable for
any service provider (access provider, Internet service provider [ISP] or appli ­cation provider).

The TR-069 protocol is CPE-driven, as the CPE connects periodically to the
management system. The CPE also contacts the Alcatel-Lucent 5580 HNM
on specific events such as reboot and IP address change. This communication
is complemented with a connection request mechanism, permitting the
Alcatel-Lucent 5580 HNM to contact the CPE at any time.

WT-121, WT-123: TR-069

OSS/BSS

WT-131, WT-132 ACS

Northbound Interface

Policy

Call Center

Supported in HNM 2.3

Implementation and Interoperability

TR-069: WAN-side
CPE Management

Auto-Configuration

Server (ACS)

TR-094: HN Multiservice

Delivery Framework

TR-110: VoIP

Reference Models

TR-098, TR-133:
QoS Extensions

Residential

Gateway (RG)

TR-068: WT-124,

RG Requirements

TR-122: Voice ATA

Requirements

TR-064: LAN-side

CPE Management

TR-111: Remote Management of
Home Devices (TR-069 pass-thru)

Home Storage

Server

IP-STB

WT-135: STB

Object Model

TR-106: Common Data

Model Template

VoIP

TR-104: VoIP

Object Model

WT-140: NAS

Data Model

Games

Console

7Alcatel-Lucent 5580 Home Network Manager

Figure 3. A Sampling of CPE Vendors in Interoperability Tests with Alcatel-Lucent and Motive

CPE interoperability tests

Working with the MotiveSmart verification program, Alcatel-Lucent

is engaged in thorough interoper ability testing with more than

40 market-leading CPE vendors. Tests check conformance to TR-069

and associated standards and are executed according to PD-128

specifications.

8 Alcatel-Lucent 5580 Home Network Manager

Intelligent Policy Engine

An intelligent policy engine is imple ment ed to provide a high level of
automation for day-to-day opera tions, including initial device activa tion
and configuration, configuration updates, proactive maintenance and trou ­bleshooting. Detailed reporting is provided to inform operators of the state
of a given policy — typically sta tistics on successfully executed actions,
aborted actions or on-going retries.

Multiple Device Activation Scenarios

“Zero-touch” activation offers your subscribers the ability to activate new
devices simply and easily. The objec tive of the initial device activation is to
give the device access to your Internet network, configure the device for
the services subscribed and enable the Alcatel-Lucent 5580 HNM to take over
device management.

The Alcatel-Lucent 5580 HNM sup ports three main device activation
scenarios, allowing you to choose those that best suit your needs, with easy
adaptation as your services and processes evolve.

Figure 4. The Alcatel-Lucent 5580 HNM Serving as a Digital Home Management Hub

The Alcatel-Lucent
5580 HNM in Action

Devices and services involve various
management operations, including
service provisioning, security, traffic
policing and troubleshooting. These
need to be controlled by operators,
customer support personnel or even by
customers themselves. The Alcatel­Lucent 5580 HNM is a full-fledged
management system, operated via
graphical user interface. As shown in
Figure 4, it can also serve as a manage ­ment hub, performing operations on
behalf of OSS applications, including
provisioning or traffic policing, or
from customer support or customer
self-care solutions.

Customer

Support

CSR Operator

Customer

Platform

Integration

Self Installation

Customer Self-Care

OSS Applications

Web Services

Management

Actions

Device Model

Soundbound Interface

User Database
AAA Infrastructure
Service Provisioning
Fault Management

Policy

Engine

TR-111

Home

Network

SNMPTR-069

RGW, STB, VoIP Phones,

WiMAX Subscriber Stations, Femto Cell, etc.

Device Management

Mass Operations, etc.

9Alcatel-Lucent 5580 Home Network Manager

Managing New Devices on the Fly

The Alcatel-Lucent 5580 HNM can
manage new device types or releases
on the fly. For that purpose, you can
simply load the object model of the
device in an XML form. The Alcatel­Lucent 5580 HNM will take over
management of the device with no
need for further adaptation.

Interaction in Your
OSS Environment

The Alcatel-Lucent 5580 HNM pro ­vides a northbound interface to com ­mu nicate with higher level OSSs. This
interface is implemented through a set
of high-level primitives covering serv ­ice provisioning, device configuration,
software management, etc. These

primitives provide a powerful means
for OSS applications to perform
management operations on one or
several devices with a single command.

System Architecture

The Alcatel-Lucent 5580 HNM has
been developed as a J2EE application,
making it independent of the under ­lying operating system. The Java
Virtual Machine shields the applica ­tion server from the underlying hard ­ware. The Alcatel-Lucent uses BEA
WebLogic, but owing to the use of
J2EE, it can be easily adapted to other
middleware systems (e.g., Jboss).
Hibernate provides the same inde ­pendence for the database technology
and enables smooth migration from
Oracle to any other database system.

Figure 5. Multiple Device Activation Scenarios

Initial Device Status

(Factory pre-provisioning)

Process Highlights

Pros

Cons

Zero-Touch Activation Processes

(All processes are fully automated; no customer or operator intervention)

Zero-Touch

Zero-TouchPre-Provisioning

Unique Credentials

(User name, password,

management system URL)

Configure Device

for Service

Limited Upfront OSS

Adaptations

Factory Pre-Provisioning

Implies Logistic

Challenge and Device

Delivery Lead Time

Default Credentials

Set Unique Credentials

Configure Device for Service

Device Configured

on the Fly

Need Upfront OSS

Adaptations

Configure Device for Service

Devices Configured on the Fly

Customer Self-Serve

Default Credentials

Set Unique Credentials

Support for Customer

Self-Ordering

Need Upfront OSS

Adaptations

Alcatel-Lucent Digital Home Care Solution
Addressing Comprehensive Digital Home
Management Needs

Because your operating challenges extend beyond home devices,
Alcatel-Lucent has developed the Digital Home Care solution
with our partner Motive Inc. It extends the Alcatel-Lucent
5580 HNM digital home man agement capabilities to include
customer support interactions (through self-care and CSR
assisted care tools), along with DSL loop validation, optimization
and troubleshooting. The solution is integrated out-of-the-box,
but it can also accommodate various adaptations to meet your
specific needs. It increases efficiency by eliminating problems
upfront — and typically reduces digital home operational
expenses by an average 50 percent.

10 Alcatel-Lucent 5580 Home Network Manager

11Alcatel-Lucent 5580 Home Network Manager

The Alcatel-Lucent Advantage

The Alcatel-Lucent 5580 HNM
allows you to successfully deploy inno ­vative communication and multi ­media services by mastering operational
complexity. It offers:

• A truly vendor agnostic solution,
committed to full CPE interop ­erability

¬ Interoperability testing with more

than 40 leading CPE vendors

¬ Live deployments that incor -

porate the devices of more than
10 CPE vendors

• Automated mass management
of home devices

¬ Extended grouping functions

¬ An intelligent policy engine for

proactive operations

• Better “quality of experience” for
customers and operators

¬ Zero-touch, worry-free device

activation

¬ Proactive maintenance and

remote troubleshooting
capabilities

• Flexible deployment and
operational modes

¬ Easy adaptation to your

organization and processes

¬ Authorized access for third-party

service providers (wholesale /
retail models)

• Management of triple-play devices
and converged fixed-mobile services

¬ Triple-play devices: residential

gateways, set-top-boxes and
VoIP phones

¬ Fixed mobile convergence

devices: WiMAX subscriber
stations and femto cell gateways

• Field proven

¬ Deployed by more than 25

service providers worldwide

¬ More than three million lines

under management to date

¬ Two deployments with more

than one million lines

¬ First TR-69—based solution

managing third-party set-top­boxes for IPTV services

• Brought to you by the leading
provider of advanced
communication solutions

¬ Leading vendor of end-to-end

triple-play and fixed-mobile
convergence

¬ Experienced in large-scale

deployments and integration
projects

¬ Committed to carrier-grade

solutions

¬ Helping you succeed with an

extensive portfolio of profes ­sional services

www.alcatel-lucent.com

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trademarks are the property of their respective owners. The information presented is subject to change
without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
© 2007 Alcatel-Lucent. All rights reserved. WLN1103070704 (09)