Alcatel 5059A User Manual

For more information on how to use the phone, please go to https://us.alcatelmobile.com/ and download
the complete user manual. Moreover, on the website, you can also find answers to frequently asked
questions, upgrade the software via Mobile Upgrade, and so much more.

TM

Note:

This is a user manual for alcatel 1X 5059A.

Help

Refer to the following resources to get more FAQ, software, and service
information.

Consulting FAQ

Go to

https://support.alcatelonetouch.us/hc/en-us

Finding your serial number or IMEI

You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Or, on the phone, choose

Settings > About phone > Status.

Obtaining warranty service

First follow the advice in this guide. Then check hotlines and repair centres
information through

https://us.alcatelmobile.com/warranty/

Viewing legal information

On the phone, go to Settings > System > About phone > Legal information.

1

Table of Contents

Safety and use ..................................................................... 6

Radio waves ....................................................................... 12

Licences ...............................................................................19

General information ......................................................... 20

1 Your mobile ...................................................... .......... 23

1.1 Keys and connectors ......................................23

1.2 Getting started ................................................26

1.3 Home screen ....................................................28

1.4 Joy touch ..........................................................30

2 Text input ...................................................................41

2.1 Using the onscreen keyboard ......................41

2.2 Text editing .......................................................43

3 Call, Call log and Contacts .....................................44

3.1 Call .....................................................................44

3.2 Call log ...............................................................50

3.3 Contacts ............................................................51

4 Messaging ..................................................................58

4.1 Write a new message ....................................58

4.2 Manage messages...........................................60

4.3 Adjust message settings ................................62

2

5 Calendar, Clock, and Calculator ............................63

5.1 Calendar ............................................................63

5.2 Clock ..................................................................65

5.3 Calculator ..........................................................68

6 Getting connected ...................................................69

6.1 Connecting to the internet ...........................69

6.2 Connecting to a Bluetooth device .............72

6.3 Connecting to a computer via USB ............74

6.4 Sharing your phone's mobile data

connection ..................................................................74

6.5 Connecting to virtual private networks ....75

7 Multimedia applications .........................................78

7.1 Camera ..............................................................78

7.2 Gallery ...............................................................82

8 Others ......................................................................... 87

8.1 File Manager ....................................................87

8.2 Radio ..................................................................88

8.3 Other applications .........................................90

9 Google applications ................................................. 91

9.1 Chrome ..............................................................91

9.2 Gmail ..................................................................91

9.3 Maps ..................................................................92

9.4 YouTube .............................................................92

9.5 Play Store ..........................................................92

3

9.6 Drive ..................................................................93

9.7 Play Music ........................................................93

9.8 Duo ....................................................................93

9.9 Photos ...............................................................94

9.10 Keep ...................................................................94

10 Settings ....................................................................... 95

10.1 Network & internet ........................................95

10.2 Apps & notifications ......................................97

10.3 Battery ...............................................................98

10.4 Smart Manager ................................................98

10.5 Display ...............................................................98

10.6 Sound.................................................................98

10.7 Security & location .........................................98

10.8 Advanced Features .........................................99

10.9 Users & accounts ............................................99

10.10 Accessibility..................................................100

10.11 Google ........................................................... 100

10.12 System ........................................................... 100

11 Making the most of your phone ........................ 103

11.1 FOTA Upgrade ..............................................103

12 Accessories ............................................................. 104

13 Warranty .................................................................. 105

14 Troubleshooting ..................................................... 108

15 Specifications ......................................................... 117

4

www.sar-ck.com

PROTECT YOUR HEARING

To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device near
your ear while the loudspeaker is in use.

This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in
the Radio waves section.

When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.

5

Safety and use ...............................

We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.

• TRAFFIC SAFETY:

Given that studies show that using a phone while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their phone when the
vehicle is not parked. Check the laws and regulations
on the use of wireless phones and their accessories
in the areas where you drive. Always obey them. The
use of these devices may be prohibited or restricted in
certain areas.

• CONDITIONS OF USE:

• You are advised to switch off the phone from time to
time to optimize its performance;

• Remember to abide by local authority rules of mobile
phone use on aircrafts;

6

• If your phone is a unibody device, where the back
cover and battery are not removable, disassembling
the phone will void your warranty. Disassembling
the phone can cause bodily injury if the battery is
punctured;

• Always handle your phone with care and keep it in a
clean and dust-free place;

• Do not allow your phone to be exposed to adverse
weather or environmental conditions, such as
moisture, humidity, rain, infiltration of liquids, dust,
sea air, etc. The manufacturer’s recommended
operating temperature range is -10°C (14°F) to
+55°C (131°F). At over 55°C (131°F), the legibility
of the phone’s display may be temporarily impaired;

• Do not open, dismantle, or attempt to repair your
phone yourself;

• Do not drop, throw, or bend your phone;

• Use only batteries, battery chargers, and accessories

which are recommended by TCL Communication Ltd.
and its affiliates and are compatible with your phone
model. TCL Communication Ltd. and its affiliates
disclaim any liability for damage caused by the use of
other chargers or batteries;

• Your phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of
electronic products;

7

• Remember to make backup copies or keep a written
record of all important information stored on your
phone;

• Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if
a person never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if
you have a family history of such occurrences, please
consult your doctor before playing video games on
your phone or enabling a flashing-lights feature on
your phone;

• Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, orientation, or movements.

8

• PRIVACY:

Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your
phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorization has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the carrier)
disclaim any liability which may result from improper
use of the phone.

• BATTERY:

For a unibody device:

Observe the following precautions:

• Do not attempt to open the back cover;

• Do not attempt to remove, replace, or open the

battery;

• Do not puncture the back cover of your phone;

9

• Do not burn or dispose of your phone in household
garbage or store it at temperature above 60°C
(140°F);

Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.

This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:

• Municipal waste disposal centers with specific
bins for these types of equipment;

• Collection bins at points of sale.

They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.

In European Union countries:

These collection points are accessible free of charge.
All products with this sign must be brought to these

collection points.

In non-European Union jurisdictions:

Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.

10

In the United States you may learn more about CTIA’s
Recycling Program at http://www.gowirelessgogreen.
org/

CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.

WARNING: This product contains chemicals known to
the State of California to cause cancer and birth defects
or other reproductive harm.

• CHARGERS:

Home A.C./ Travel chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).

The chargers designed for your phone meet the standard
for safety of information technology equipment and
office equipment use. Due to different applicable
electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They
should be used for this purpose only.

Characteristics of power supply (depending on the
country):

Travel charger: Input: 100-240V,50/60Hz, 200mA
Output:5V,1000mA
Battery: Lithium 2460 mAh

11

Radio waves ...................................

THIS PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission
limits for exposure to radio-frequency (RF) energy.
These limits are part of comprehensive guidelines and
establish permitted levels of RF energy for the general
population. The guidelines are based on standards that
were developed by independent scientific organizations
through periodic and thorough evaluation of scientific
studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons,
regardless of age and health.

The exposure standard for phones employs a unit
of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit set by public authorities
such as the Federal Communications Commission of
the US Government (FCC) is 1.6 W/kg averaged over
1 gram of body tissue. Tests for SAR are conducted
using standard operating positions with the phone
transmitting at its highest certified power level in all
tested frequency bands.

12

This device is complied with SAR for general population
/uncontrolled exposure limits in ANSI/IEEE C95.1­1992 and had been tested in accordance with the
measurement methods and procedures specified in
IEEE1528.

The FCC has granted an Equipment Authorization for
this model phone with all reported SAR levels evaluated
as in compliance with the FCC RF exposure guidelines.
SAR information on this model phone is on file with the
FCC and can be found under the Display Grant section
of www.fcc.gov/oet/ea/fccid after searching on FCC ID
:2ACCJB101

Although the SAR is determined at the highest certified
power level, the actual SAR level of the phone while
operating can be well below the maximum value. This
is because the phone is designed to operate at multiple
power levels so as to use only the power required
to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the
power output of the phone. Before a phone model is
available for sale to the public, compliance with national
regulations and standards must be shown.

The highest SAR value for this model phone when
tested is 0.23 W/Kg for use at the ear and 1.27 W/Kg
for use close to the body.

While there may be differences between the SAR
levels of various phones and at various positions, they
all meet the government requirement for RF exposure.

13

For body-worn operation, the phone meets FCC RF
exposure guidelines provided that it is used with a non­metallic accessory with the handset at least 10 mm
from the body. Use of other accessories may not ensure
compliance with FCC RF exposure guidelines.

Additional information on SAR can be found on the
Cellular Telecommunications & Internet Association
(CTIA) Web site: http://www.ctia.org/

The World Health Organization (WHO) considers that
present scientific information does not indicate the
need for any special precautions for use of phones. If
individuals are concerned, they may choose to limit
their own or their children’s RF exposure by limiting the
length of calls, or using “hands-free” devices to keep
phones away from the head and body. Additional WHO
information about electromagnetic fields and public
health are available on the following website: http://
www.who.int/peh-emf.

14

Note: This equipment has been tested and found
to comply with the limits for a Class B digital device
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna;

• Increase the separation between the equipment and

receiver;

• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected;

• Consult the dealer or an experienced radio/ TV
technician for help.

Changes or modifications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.

For the receiver devices associated with the operation
of a licensed radio service (e.g. FM broadcast), they
bear the following statement:

15

This phone complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

• This device may not cause harmful interference;

• This device must accept any interference received,

including interference that may cause undesired
operation.

Your phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.

As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the device will be compliant with the
guidelines when used with a headset or usb data cable.

If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 10 mm away from the body.

Please note by using the device some of your
personal data may be shared with the main device.
It is under your own responsibility to protect your
own personal data, not to share with it with any
unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features,

16

only connect to trusted Wi-Fi networks. Also when
using your product as a hotspot (where available),
use network security. These precautions will help
prevent unauthorized access to your device. Your
product can store personal information in various
locations including a SIM card, memory card, and

built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away
your product. Choose your apps and updates carefully,
and install from trusted sources only. Some apps can
impact your product’s performance and/or have access
to private information including account details, call
data, location details and network resources.

Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organizational measures to protect all personal data, for
example against unauthorized or unlawful processing
and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a
level of security that is appropriate having regard to

• The technical possibilities available;

• The costs for implementing the measures;

• The risks involved with the processing of the personal

data, and;

• The sensitivity of the personal data processed.

17

You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with
evidence of your identity before we can act on your
request.

18

Licences ...........................................

microSD logo is a trademark.

The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.

Alcatel 1X Bluetooth Declaration ID
D038401

The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.

Google, the Google logo, Android, the Android
logo, Google MapsTM, GmailTM, YouTube,
Google Play Store are trademarks of Google.

The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License (the text will show when you
touch Google legal in Settings > About phone > Legal
information)

(1)

.

(1)

May not be available in all countries.

19

You have purchased a product which uses the open
source (http://opensource.org/) programs mtd, msdosfs,
netfilter/iptables and initrd in object code and other
open source programs licensed under the GNU General
Public Licence and Apache Licence.

We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.

You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.

General information .....................

• Website for USA:https://us.alcatelmobile.com/

• Facebook: https://www.facebook.com/

alcatelmobileus

• Twitter:https://twitter.com/alcatelmobileus

• Instagram: https://www.instagram.com/

alcatelmobileus

• Hotline: In the United States, call 855-368-0829 for
technical support.

• Manufacturer: TCL Communication Ltd.

20

• Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong

• Electronic labeling path: Touch Settings > Regulatory
& safety or press *#07# to find more information

about labeling

(1)

, such as FCC ID.

On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.

Your phone is a transceiver that operates on GSM
in quad-band (850/900/1800/1900 MHz), UMTS
in penta-band (850/900/1700/1900/2100) or LTE
(B1/2/3/4/5/7/8/12/13/17/28).

Protection against theft

(2)

Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested
by the police or your carrier if your phone is stolen. This
number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
card.

(1)

This may vary depending on country.

(2)

Contact your network operator to check service

availability.

21

Disclaimer

There may be certain differences between the user
manual description and the phone’s operation,
depending on the software release of your phone or
specific carrier services.

TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall be
borne by the carrier exclusively.

22

Your mobile .............................

1

1.1 Keys and connectors

Front
camera

Front

ashlight

LED
Indicator

Volume
up/down

Power key

Back

buon

Recent apps

buon

Home

buon

23

Back camera

Flashlight

Fingerprint sensor

Back button

• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.

Home button

• From any application or screen, touch to
return to the Home screen.

24

• Long press to turn on Google Now. You
can get help such as getting directions and
restaurant information based on the content
detected on the screen.

Recent Apps button

• Touch to open a card view of applications
you've worked with recently.

Power key

• Press: Lock the screen/Light up the screen.

• Press and hold: Show the popup menu to

select from Power off/Restart/Aeroplane
mode.

• Press and hold the Power key and Volume
down key to take a screenshot.

• Press and hold the Power key for at least 10
seconds to force reboot.

Volume keys

• In call mode, adjusts the call volume.

• In Music/Video/Streaming mode, adjusts the

media volume.

• In general mode, adjusts the ringtone volume.

• Mutes the ringtone of an incoming call.

• In camera preview mode, press Volume up or

down key to take a photo or press and hold to
take a burst shot.

25

1.2 Getting started

1.2.1 Setting up

Inserting or removing the SIM/microSD card

Insert the pin into the hole and pull out the tray

1

Insert or remove your SIM card or microSD card

2

Single-SIM

2

1

You must insert your SIM card to make phone calls. You
do not need to power off your phone before inserting
or removing the SIM card as this phone supports hot
swap.

Your phone only supports nano-SIM cards. Do
not attempt to insert other SIM types like mini
and micro cards; otherwise this may cause damage
to your phone.

26

Charging the battery

You are advised to fully charge the battery ( ). Charging
status is indicated by a percentage displayed on screen.
The percentage increases as the phone is charged.

To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.

1.2.2 Powering on your phone

Hold down the Power key until the phone powers on,
unlock your phone (Swipe, PIN, Password or Pattern) if
necessary and confirm. The Home screen is displayed.

If you do not know your PIN code or forget it, contact
your network operator. Be sure to keep your PIN code
safe.

27

1.2.3 Powering off your phone

Press and hold the Power key until options appear, then
select Power off.

1.3 Home screen

You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.

2

Status bar

1

• Status/Notification indicators

• Touch and drag down to open the Notification

panel.

1

3

4

5

6

7

28