Alcatel 5056X, 5056A, 5056M, 5056J, 5056D Service Manual

L1 Service Manual TCL Communication Ltd.

POP4-5.5C ATT

5056O

Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments.

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1.1 Verify

1.1 Update

1.0 2016-02-02 Preliminary Draft Mani Lee Abby Zhou Damon Han

Rev. Date Modification description Prepared By Checked By Approved By

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Content

1. General ............................................................................................................................................. 4

2. Portable Label .................................................................................................................................. 6

2.1.Label zones ...................................................................................................................................... 6

2.2.Commercial Label Samples ........................................................................................................... 7

2.3.CU label ............................................................................................................................................ 8

2.4.L1 Spare Part List ........................................................................................................................... 9

2.5.Accessory ......................................................................................................................................... 9

2.5.1. Charger ...................................................................................................................................... 9

2.5.2. Headset .................................................................................................................................... 10

2.5.3. End user USB cable .............................................................................................................. 10

2.6.Maintenance policy ....................................................................................................................... 10

2.6.1. For handset: ............................................................................................................................ 11

2.6.2. For standard accessories (charger, headset and USB cable) ........................................ 11

2.6.3. If input the following codes on handset, you can: ............................................................. 11

2.6.4. User Data Format reset introduction ................................................................................... 11

2.7.Cell phone maintenance .............................................................................................................. 12

2.8.Invoice check ................................................................................................................................. 13

2.9.IMEI Check ..................................................................................................................................... 14

2.10. Humidity sensitive sticker Check ......................................................................................... 14

2.11. Visual Mechanical inspection ............................................................................................... 15

2.12. Accessories inspection .......................................................................................................... 16

2.13. Cell phone maintenance procedure .................................................................................... 16

3. Software download ....................................................................................................................... 22

3.1. Equipments requested when download： ................................................................................ 22

4.2. Handset driver installation ........................................................................................................... 23

3.3 SW download process .................................................................................................................. 24

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1. General

POP4-5.5C ATT(5056O) is a MSM8909 Platform phone with Quad core 1.1GHz, and BT/WLAN/MP3, social network service etc functions. It originally installed Android 6.0. It can work with the 2G Data GPRS/EDGE, 3G Data HSPA+ (42M bit/s DL, 5.76Mbit/s UL), 4G Data Cat 4 (150Mbit/s DL, 50Mbit/s UL).

Detail features

Project Name

POP4-5.5C ATT

Commercial Name 5056O

Platform MSM8909

Platform & OS

Design

Display

CPU frequence Quad core 1.1GHz OS Android OS Version V6.0 Design (dimension) (L x W x H mm) Form factor Bar Side Keys Volume & Power Key Removable battery cover Yes Vibrator Yes Estimated Weight (unit: g) with battery TBD Main display vision size (unit:inch) 5.5" Main display resolution HD (1280×720) LTPS A-Si LED indicator Charging indicator, events indicator Touch technology Capacitive Main LCD Type TFT-IPS Sub-display No Oleophobic coating (Anti-finger coating) Yes

151x77x7.99

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Card slot 1 Sim + SD card SIM Card Number 1 SIM Slot 1 4FF (Nano-SIM) SIM Slot 2 No SIM Slot 3 No

Available Ports

Memory

Connectivity

Rear Camera

Front Camera

TF card slot Yes Hot swap SIM slot 1 +SD card Audio Jack 3.5mm audio jack HD voice Yes Dual-mic Noise cancellation Yes Charging Port Micro-USB ROM 16G RAM 2G

Micro SD, up to 128GB（Microsoft External storage End User Space TBD

Wi-Fi / WLAN Wi-Fi Direct x Radio Yes Wireless FM Yes Bluetooth Yes Bluetooth supported version Yes, BT4.0 USB Data Transfer TBD USB OTG NO USB Charging Micro-USB Number of pixels 8M Camera Flash Yes Focus AF Image Sensor OV8858 Sensor Size 0.25 Sensor Pixel size 1.12um Lens Apeture size FNO 2.0 Flash type Led Flash

Video Number of pixels 2M

Focus FF Image Sensor OV2680 Sensor Size 0.2 Sensor Pixel size 1.75um

related words is forbidden to appear）

802.11a/b/g/n (2.4GH & 5GHz on

802.11n)

Video Playback: 1080@30fps

Video Capture: 720@30fps

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Camera Flash No Flash type No

Video Playback: 1080@30fps

Video Capture: 720@30fps

2500*0.8/3.8=526h

2500*0.8/4.3=465h

2500*0.8/164=12.2h

2500*0.8/221=9.1h

MOU Charger (5V/1A) w/o wire,Battery,

Quick Guide, Micro-USB Cable,LCD

sticker

Sensors

Battery

Accessary

Video Other features NO

GPS Yes, with A-GPS Accelerometer (G sensor) Yes Proximity Sensor Yes Light sensor Yes E-Compass No Gyro No Hall Switch NO Fingerprint No Eyeverify No Battery capacity (mAh) 2500mAh

Standby time

Talking time (Hours) Charging Technology Linear Battery type Soft pack

Standard

2. Portable Label

2.1. Label zones

Printing zone definition (CPE000355AC0----For General 34*27)

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2.2. Commercial Label Samples

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5056O-2AALUS1

IMEI V02

2.3. CU label

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5056M-2AALMX1

CU V02

2.4. L1 Spare Part List

Please get the latest SPL in Forlog system.

2.5. Accessory

2.5.1. Charger

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2.5.2. Headset

2.5.3. End user USB cable

2.6. Maintenance policy

This chapter describes the maintenance of the 5056O series phone authorized at L1 repair centre. The maintenance operations can only be performed in approved repair centres.

General

Main L1 maintenance operations are as following:

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2.6.1. For handset:

1) Warranty check

2) Function test

3) SW downloading

4) Replacement of the defective handset.

2.6.2. For standard accessories (charger, headset and USB cable)

1) Warranty check

2) Functional check

3) Replacement of defective accessories

2.6.3. If input the following codes on handset, you can:

Code Description *#06# *#2886#

*#3228#

End user format

2.6.4. User Data Format reset introduction

Display IMEI number Enter Auto Test mode

Check current software version

Long press volume up key +power key

How to use: Long press Power Key + Volume up key in power off mode to enter recovery mode. When to use: If you can’t start your handset or when you start your handset, there will be something wrong with it, like can’t charge or can’t charge normally.

What does it do when you use End user format function: it will format end user area, and your handset will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.

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Detail steps：

1. shut down the phone.

2. Long press Power Key + Volume up key for about 8s to enter recovery mode. Press “power” key to confirm----“Reboot the system now”, it will display the three type(as below image shows) for you to choose.

2.7. Cell phone maintenance

1) Equipments for handset test.

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 Battery with full power.  One SIM card.

2) It is recommended the following tools:

 One PC with Windows 2000/NT/XP/Windows 7.  One amper e meter for charger current test.

2.8. Invoice check

1. Check warranty status of Handset by POP (Proof of Purchase) firstly.

2. If the end user lost his POP, then consider the data code on commercial label as the purchasing day.

Coding year

Coding month

Coding day

Note:

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 A

day

11 12 13 14 15 16 17 18 19 20

B C D E F G H I J K

21 22 23 24 25 26 27 28 29 30

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L M N O P Q R S T U

31

V

1 2 3 4 5 6 7 8 9 10

mouth

year

E F G H I J K L M N

11 12

O P

16 17 18 19 20 21 22 23 24 25

Z A B C D E F G H I

26 27 28 29 30 31 32 33

J K L M N O P Q

2.9. IMEI Check

1) Power on the handset, enter ”Settings” -> “About” -> “Status” -> “IMEI/IMEI SV”

2) If the IMEI sticker in the back casing is not lost:

We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if not, it’s out of warranty policy.

2.10. Humidity sensitive sticker Check

If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

¾ Liquid was detected by humidity sensitive label.

¾ Three positions of humidity sensitive sticker.

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2.11. Visual Mechanical inspection

Mechanical warranties check items:

1) Corrosion  Corrosion on the USB connectors, SIM connectors, and other metal surfaces

2) Hole  Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,

LCD Lens, keypad.

3) Bump  Bumps (Diameter>1mm) on any surface, including the front casing, decor ate frame, battery cover,

LCD Lens, keypad

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4) Scratch (length > 3mm)  Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,

keypad

5) Distortion  Bend, twisted or crushed on the h/s, cover/casing or connectors

6) Broken  LCD br oken, casing broken, cover broken

7) Dropped.  Keypad tear off, LCD lens, connectors fallen off

8) Gap:  External physical damage relating to abnormal use, like front case and frame opened

9) Others:

 Damage caused by disassembly like wrong part assembly, lost of components  Use in abnor mal environment like too high temperature with plastic melts

2.12. Accessories inspection

Accessories warranties check items:

1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of plastic/casing melted.

2) Any mark of food or liquid around the accessory or in the USB socket.

3) Any evidence of mechanical shocked which damage the enclosure of the charger or headset.

4) Any mark of tentative of disassembly the accessory

5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.

2.13. Cell phone maintenance procedure

1) Check that the SIM card and SD card are set correctly.

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2) Power on the cell phone.

3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with dedicated SIM card. Use the correct SIM card.

4) Enter the phone code if necessary.

5) If power on, test step by step with the auto test code:

Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select “Auto” to start the auto test, or select “MANU” to do the MMI test manually.

If one of the tests failed during “Auto” test mode, it will display “Failed: xxx, Press ‘Next’ to go on test; Press ‘RETEST’ to retest this item; Press ‘END’ to Power off.”

 Traceability

I. You can get information such as BT, CU-REF, PTH ,MMI,etc.,

II. Press “pass” key to continue.

 RAW Data

I. You can see Raw data test is running;

II. Press “pass” key to continue;

 Touch Panel

I. “Please draw in the yellow area” according to instructions

II. Press “PASS” to continue.

 LCD

I. You will see the LCD display three colors - RED, GREEN and BLUE - if it functions well;

II. Press “Pass” to continue.

III. You will see the LCD display greychart if it functions well.

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IV. Press “Pass” to continue.

V. You will see the LCD display black if it functions well.

VI. Press “Pass” to continue.

VII. You will see the LCD display white if it functions well.

VIII. Press “Pass” to continue.

IX. You will see the LCD display grey if it functions well.

X. Press “Pass” to continue.

 Keyboard

I. You will see the key of the V+, V-, and power, click the corresponding key, then the key turn

gray on the screen.

II. Press “Pass” to continue.

 LCD BACKLIGHT

I. You will see the screen flash if it functions well

II. Press “Pass” to continue.

 Key Backlight

I. You will see the keypad flash if it functions well

II. Press “Pass” to continue.

 Front Camera

I. You will see the LCD displays the picture that front camera catch if it functions well;

II. Press “Pass” to continue.

 Main Camera

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I. You will see the LCD displays the picture that back camera catch if it functions well;

II. Press “Pass” to continue;

 Camera led

I. You will see the Camera led light on if it functions well;

II. Press “Pass” to continue;

 Charge Led

I. It will display “Please check charge LED" if it functions well.

II. Press “Pass” to continue;

 AUDIO

I. You will hear piece of record if it functions well;

II. Press ”Pass” to continue;

 Vibrator

You can feel the vibration if it functions well.

 Memory Card

I. Insert SD card and the phone will detect it if functions well;

II. Press “Pass” to continue;

 Accessories

I. Insert the headset.

II. You will hear one record in left discrete;

The “Volume Down “and “Volume Up” will display grey if it functions well.

III. Press ”Pass” ,you will hear one record in right discrete;

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The “Volume Down “and “Volume Up” will display grey if it functions well.

IV. Press ”pass” to continue;

V. You will hear piece of record if it functions well;

VI. remove your headset

VII. Press ”Pass” to continue;

 FM

I. You will hear the sound from on channel when you insert earphoneif it functions well;

II. Remove the ear phone then press “Pass” to continue;

 USB/ Charger

I. Insert USB cable according to instruction, then it will say “USB:OK Charger :OK” ;

II. Remove USB cable according to instruction

III. Press “Pass” to continue;

 G-Sensor

I. Put the handset up and towards up according to instruction;

II. Put the handset towards the directions indicated by instructions; it will say “All positions

checked” after you following all the directions if it if it functions well;

III. Press “Pass” to continue;

 Light Sensor

Press “Pass “to continue if it functions well.

 Proximity Sensor

II. It will display “Please shadow the sensor “ ,and follow the instruction if it functions well.

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II. Press “Pass” to continue;

 SIM

III. Insert SIM card and the phone will detect it if functions well;

IV. Press “Pass” to continue;

 Battery Temperature

I. It will display “Battery temperature should between: 20~50”, “current is xxx”

“Battery content should between: 30~80%”, “current is xxx”

“Battery Voltage is xxx”, “Battery Present is xxx” if it functions well;

II. Press ”Pass” to continue;

 BLUETOOTH

I. Bluetooth will search automatically and it will display device address if it functions well;

II. Press ”Pass” to continue;

 WIFI

I. It will search for WIFI hotspot and display searched result on the screen if it functions well;

II. Press”Pass” to continue;

 GPS

I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SUR”,

etc. on the screen if it functions well;

II. Press”Pass” to continue;

 Battery Level

Please follow the instruction if it functions well.

 Firmware

I. It will displays the TP module and firmware version if it functions will

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II. Press “Pass” to continue;

 SoftwarePartion

I. It will displays the software version if it functions will

II. Press “Pass” to continue;

 Calling

I. It will automatically call the emergency call if it functions well.

II. Press “Pass” to continue;

 Hardwareinfo

It will displays the hardware information :G-sensor, light sensor ,SIM ,etc if it functions will

 Factory Reset

I. It will display “This will eraser all data from your phone internal storage.Do you want

factory reset ?” if it functions well.

II. Press “Reset” to confirm;

 Exit

It will exit the test automatically.

3. Software download

It is authorized to download software for the handset which needs to be updated. This downloading tool is called “Multi-Download QCT_SP”. Handset Software can be downloaded from TS website via it. Thus internet access is necessary. TS Website: https://css.tclmobile.cn/.

3.1. Equipments requested when download：

⑴ A handset with full power;

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⑵ PC with windows system; ⑶ A USB cable.

4.2. Handset driver installation

Double click to install the Multi-Download QCT_SP, and then select the “Install driver” check box for the driver installation.

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3.3 SW download process

I. Login the Multi-Download QCT_SP, then select the 5056 O model:

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II. Click the ‘Download’ button, it will display the SW version , IMEI, Cu ref etc of the handset.

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III. Upgrade finished:

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If you have any question or problem, please feel free to contact us. Thanks for your cooperation.

TCL Communication Ltd.

Global Customer Service TS Dept.

th

Sept,3

, 2015

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Alcatel 5056X, 5056A, 5056M, 5056J, 5056D Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual