R28A/V
Admin Guide
R28 Series Door Phone Admin Guide
R28A/V
Admin Guide
About This Manual
Thank you for choosing Akuvox’s R28 series door phone. This manual is intended for end users who need to properly configure the
door phone. This manual is applicable to 28.31.1.xx version, and it provides all functions’ configurations of R28 series door phone.
Please visit Akuvox forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.
FCC WARNING:
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
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Admin Guide
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
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Admin Guide
Content
1.Product Overview ......................................................................................................................................................................................................... 9
1.1. Instruction ........................................................................................................................................................................................................... 9
1.2Connector Introduction ........................................................................................................................................................................................ 10
2. Daily Use ..................................................................................................................................................................................................................... 11
2.1. Make a Call ........................................................................................................................................................................................................ 11
2.1.1. Dial ........................................................................................................................................................................................................... 11
2.1.2. Contacts ................................................................................................................................................................................................... 11
2.1.3. Security Center ........................................................................................................................................................................................ 11
2.2. Receive a Call .................................................................................................................................................................................................... 11
2.3. Unlock ............................................................................................................................................................................................................... 12
2.3.1. Unlock by PIN Codes .............................................................................................................................................................................. 12
2.3.2. Unlock by RF cards ................................................................................................................................................................................. 12
2.3.3. Unlock by DTMF codes ........................................................................................................................................................................... 12
3. Basic Features ........................................................................................................................................................................................................... 13
3.1.Access Settings .................................................................................................................................................................................................. 13
3.1.1.Administrator Interface ............................................................................................................................................................................. 13
3.2.Access the Website Setting ................................................................................................................................................................................ 13
3.2.1.Obtain IP Address .................................................................................................................................................................................... 13
3.2.2.Access the Device Website ...................................................................................................................................................................... 13
3.3.Password Modification ....................................................................................................................................................................................... 15
3.3.1.Admin Password Settings on R28 ............................................................................................................................................................ 15
3.3.2.Modify the Device Service Code .............................................................................................................................................................. 15
3.3.3.Web Password Modify on Website ........................................................................................................................................................... 15
3.4.Phone Configuration .......................................................................................................................................................................................... 16
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3.4.1.Language ................................................................................................................................................................................................. 16
3.4.2.Time .................................................................................................................... ..................................................................................... 16
3.4.3.Network .................................................................................................................................................................................................... 16
3.4.3.1.DHCP Mode ................................................................................................................................................................................... 16
3.4.3.2.Static IP Mode ................................................................................................................................................................................ 17
3.4.3.3.Local RTP ...................................................................................................................................................................................... 17
3.4.3.4.SNMP ............................................................................................................................................................................................ 18
3.4.3.5.VLAN ............................................................................................................................................................................................. 18
3.4.3.6.TR069 ............................................................................................................................................................................................ 19
3.4.4.Display ..................................................................................................................................................................................................... 20
3.4.5.Voice ................................................................................................................... ..................................................................................... 21
3.5.Intercom Call ...................................................................................................................................................................................................... 22
3.5.1.Direct IP Call ..................................................................................................................................................................................... 22
3.5.2.SIP Call ............................................................................................................................................................................................. 22
3.5.3.SIP Account ...................................................................................................................................................................................... 22
3.5.4.SIP Server 1&2 ................................................................................................................................................................................. 23
3.5.5.Outbound Proxy Server .................................................................................................................................................................... 24
3.5.6.Transport Type .................................................................................................................................................................................. 24
3.5.7.NAT ................................................................................................................................................................................................... 24
3.5.8.Dial Plan ........................................................................................................................................................................................... 25
3.5.9.Speed Dial ........................................................................................................................................................................................ 26
3.5.10.Auto Answer .................................................................................................................................................................................... 26
3.5.11Web Call ........................................................................................................................................................................................... 27
3.5.12.Multicast .......................................................................................................................................................................................... 27
3.6.Security ..................................................................................................................
2.6.1.Live view ........................................................................................................................................................................................... 29
............................................................................................ 29
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2.6.2.RTSP ................................................................................................................................................................................................ 29
2.6.3.ONVIF ............................................................................................................................................................................................... 30
3.7.Access Control ................................................................................................................................................................................................... 31
3.7.1.Relay ........................................................................................................................................................................................................ 31
3.7.2.DTMF Code ............................................................................................................................................................................................. 32
3.7.3.HTTP Command ...................................................................................................................................................................................... 32
3.7.4.RF Card ................................................................................................................................................................................................... 33
3.7.5.Public Key ................................................................................................................................................................................................ 34
Key Value: Type in a PIN code as public key. ............................................................................................................................................ 34
3.7.6.Private Key ............................................................................................................................................................................................... 34
3.7.7.Input ......................................................................................................................................................................................................... 35
3.8.Reboot ............................................................................................................................................................................................................... 36
3.9.Restore .............................................................................................................................................................................................................. 36
3.9.1.Restore Default on R28 ............................................................................................................................................................................ 36
3.9.2.Reset To Factory Setting on Website ....................................................................................................................................................... 36
4.Advanced Features .................................................................................................................................................................................................... 37
4.1Advanced Display ............................................................................................................................................................................................... 37
4.1.1LED ........................................................................................................................................................................................................... 37
4.1.2.IR LED ..................................................................................................................................................................................................... 37
4.1.3.RFID Card Code Display Related ............................................................................................................................................................ 38
4.1.4.Key Display Related ................................................................................................................................................................................. 38
4.2.Intercom ............................................................................................................................................................................................................. 39
4.2.1.Max Call Time .......................................................................................................................................................................................... 39
4.2.2.AEC Level ................................................................................................................................................................................................ 39
4.2.3.Intercom ................................................................................................................................................................................................... 39
4.2.4.Return Code When Refuse ...................................................................................................................................................................... 40
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4.2.5.SIP Call Related ....................................................................................................................................................................................... 40
4.2.6.Codec....................................................................................................................................................................................................... 41
4.2.7.Subscribe ................................................................................................................................................................................................. 43
4.2.8.DTMF ....................................................................................................................................................................................................... 43
4.2.9.Session Timer .......................................................................................................................................................................................... 44
4.2.10.Encryption .............................................................................................................................................................................................. 44
4.2.1 1.NA T ........................................................................................................................................................................................................ 44
4.2.12.User Agent ............................................................................................................................................................................................. 45
4.3.Access Control ................................................................................................................................................................................................... 45
4.3.1.Web Relay ............................................................................................................................................................................................... 45
4.3.2.Wiegand ................................................................................................................................................................................................... 46
4.4.Security .............................................................................................................................................................................................................. 47
4.4.1.Anti-alarm ................................................................................................................................................................................................. 47
4.4.2.Motion ...................................................................................................................................................................................................... 47
4.5.Action ................................................................................................................................................................................................................. 48
4.5.1.Action Parameters ............................................................................................................................................................................ 48
4.5.2.No Answer Action .............................................................................................................................................................................. 50
4.5.3.Call Event ......................................................................................................................................................................................... 50
4.5.4.Input Interface Triggered Action ........................................................................................ ................................................................ 50
4.5.5.Motion Triggered Action .................................................................................................................................................................... 51
4.5.6.Unlock via RFID Card Action ............................................................................................. ............................................................... 51
4.6.Upgrade ............................................................................................................................................................................................................. 52
4.6.1.Web Upgrade ........................................................................................................................................................................................... 52
4.6.2.Autop Upgrade ......................................................................................................................................................................................... 52
4.6.3.Backup Config File ................................................................................................................................................................................... 54
4.7.Log ..................................................................................................................................................................................................................... 55
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4.7.1.Call Log .................................................................................................................................................................................................... 55
4.7.2.Door Log .................................................................................................................................................................................................. 55
4.7.3.System Log .............................................................................................................................................................................................. 55
4.7.4.PCAP ....................................................................................................................................................................................................... 56
1.
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1.Product Overview
1.1. Instruction
R28 series is an Linux-based doorphone and SIP-compliant with
a 4.3’’ screen and a dialpad. It incorporates audio
communications, camera capabilities and access control.
It is applicable to multi-storey residential buildings, high-rise
office buildings and their complexes.
Occupants can communicate with visitors via audio and video
calls, and unlock the door if they need. Visitors can also use PIN
codes or RFID cards to unlock the door.
Its multiple ports, Door, Relay(COM), RS485 and Wiegand, can
be used to easily integrate external digital systems, such as
elevator controller and fire alarm detector, creating a holistic
entrance control.
Figure1.1 Product Description
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1.2Connector Introduction
Ethernet (POE): Ethernet (POE) connector which it can provide
both power and network connection.
12V/GND: External power supply terminal if POE connector is
not available.
WG_D0/WG_D1: Wiegand terminal.
DOORA/B/C: Trigger signal input terminal.
RS485A/B: RS485 terminal.
RelayA/B/C (NO/NC/COM): Relay control terminal.
12V_OUT/GND_OUT: External power output terminal.
Note: The general door phone interface diagram is only for
reference.
Figure 1.2-1 R28’s interface
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2. Daily Use
2.1. Make a Call
Visitors can make a call in the main interface.
2.1.1. Dial
Dial The room number/sip account or ip address and press
to call
2.1.2. Contacts
Press or to select a contact, and press to call.
2.1.3. Security Center
Press directly, to call for security center.
2.2. Receive a Call
It will auto answer the incoming call by default. If users disable
auto answer function, they can press “Dial key” to answer the
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incoming call.
2.3. Unlock
2.3.1. Unlock by PIN Codes
Press # PIN Code # to unlock, then visitors will hear “The door is
now opened” and the screen will show “Unlock”. If visitors input
the wrong PIN code, the screen will show “Incorrect PIN”.
2.3.2. Unlock by RF cards
The Building-in card reader supports 13.56MHz and 125kHz
RFID-Card .
Place a registered card on RF area to unlock., then visitors will
hear “The door is now opened” and the screen will show
“Unlock”. If the card has not been registered, the phone will
show “Invalid Card”.
2.3.3. Unlock by DTMF codes
During the calling, the Occupants can press the predefined
DTMF codes to remote unlock the door. then visitors will hear
“The door is now opened” and the screen will show “Unlock”.
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3.Basic Features
3.1.Access Settings
3.1.1.Administrator Interface
Press “*2396#” to enter administrator interface. Administrator
interface provides some advanced permissions to administrators,
including “System Information,” “Admin Settings” and “System
Settings.”
3.2.Access the Website Setting
3.2.1.Obtain IP Address
R27 use DHCP IP by default. Press “*2396#” to enter
administrator interface. Press “1” to enter system Information
interface to check the IP address.
3.2.2.Access the Device Website
Open a web browser, and access the corresponding IP address.
Enter the default user name and password to login. The default
Figure 3.2.2 Access the device website
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administrator’s user name and password are shown below:
User Name: admin
Password: admin
Note: The recommended browser is Google Chrome.
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3.3.Password Modification
3.3.1.Admin Password Settings on R28
Go to Settings - Admin Settings - Admin Password Setting
on R28,to modify Admin Password on R28.
3.3.2.Modify the Device Service Code
Service code is used to enter user interface. The default code is
3888.
Press “*2396#” to enter administrator interface. Press “2” and “3”
to enter service code setting interface to input a 4-digit new user
code, and press “Dial key” to save.
3.3.3.Web Password Modify on Website
Login to the website and go to Security - Basic, to modify web
password.
Figure 3.3.3 Web Password Modify
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3.4.Phone Configuration
3.4.1.Language
Go to Phone - Time/Lang to select language for webpage.
3.4.2.Time
Go to Phone - Time/Lang to configure the time related features.
Format Setting: To select time format and date format.
Type: To select configure the time manually or automatically.
NTP: To select local time zone for NTP server.
3.4.3.Network
3.4.3.1.DHCP Mode
At device side, press “*2396#” to enter administrator interface.
Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Figure 3.4.1 Language
Figure 3.4.2 Time
Select DHCP mode, and R28 will access network automatically.
In website, go to Network - Basic.
Figure 3.4.3.1 DHCP mode
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R28 uses DHCP mode by default which will get IP address,
subnet mask, default gateway and DNS server address from
DHCP server automatically.
3.4.3.2.Static IP Mode
At device side, press “*2396#” to enter administrator interface.
Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Select static IP mode, users need to setup IP address, subnet
mask, default gateway and DNS server address. Press “Dial
key” when finish each step.
Figure 3.4.3.2 Static IP mode
In Website, go to Network - Basic.
If select static IP, users should manually setup IP address,
subnet mask, default gateway and DNS server address. The
figure right shows static IP settings.
3.4.3.3.Local RTP
Go to Network - Advanced to configure.
Figure 3.4.3.3 Local RTP
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Local RTP: To display and configure local RTP settings.
Starting RTP Port: Determine the minimum port that RTP
stream can use.
Max RTP Port: Determine the maximum port that RTP stream
can use.
3.4.3.4.SNMP
Go to Network - Advanced to configure.
SNMP: To display and configure SNMP settings.
Active: To enable or disable SNMP feature.
Port: To configure SNMP server’s port.
Trusted IP: To configure allowed SNMP server address. It could
be an IP address or any valid URL domain name.
Note: SNMP is Internet-standard protocol for managing devices
on IP networks.
3.4.3.5.VLAN
Go to Network - Advanced to configure.
VLAN: To display and configure VLAN settings.
Figure 3.4.3.4 SNMP
Figure 3.4.3.5 VLAN
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Active: To enable or disable VLAN feature for designated port.
VID: To configure VLAN ID for designated port.
Priority: To select VLAN priority for designated port.
Note: Please consult administrator for specific VLAN settings in
the networking environment.
3.4.3.6.TR069
Go to Network - Advanced to configure.
TR069: To display and configure TR069 settings.
Active: To enable or disable TR069 feature.
Version: To select supported TR069 version (version 1.0 or
1.1).
ACS/CPE: ACS is short for auto configuration servers as server
side, and CPE is short for customer-premise equipment as client
side devices.
Figure 3.4.3.6 TR069
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URL: To configure URL address for ACS or CPE.
User Name: To configure username for ACS or CPE.
Password: To configure password for ACS or CPE.
Periodic Inform: To enable periodically inform.
Periodic Interval: To configure interval for periodic inform.
Note: TR-069 is a technical specification entitled CPE WAN
Management Protocol (CWMP). It defines an application layer
protocol for remote management of end-user devices.
3.4.4.Display
Go to Intercom - Basic to configure display related features.
Display Number: To enable to display the number in LCD or not.
If disabled, each number will be displayed as a star.
Go to Intercom - Advanced to configure display related
features.
LCD Text: Users can customize the LCD text during the idle by
themselves, such as “Welcome” or something else.
AccountStatus Enabled: The LCD text will only be shown if the
Figure 3.4.4-1 Display number
Figure 3.4.4-2 LCD display
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the account is valid.
LCD Text Enable: Switch this feature.
LCD Text: Display content.
3.4.5.Voice
Login to the website and go to Phone - Voice, to configure voice
parameters.
Go to Phone - Voice to configure volume and upload tone file.
Mic Volume: To configure microphone volume.
Speaker Volume: To configure speaker volume.
Open Door Warning: Disable it, and users will not hear the
prompt voice when the door is opened.
RingBack Upload: To upload the ring back tone by users
themselves.
Opendoor Tone Upload: To upload the open door tone by
users themselves.
Figure 3.4.5 Voice
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3.5.Intercom Call
3.5.1.Direct IP Call
Go to Phone - Call Feature to enable the direct IP call for door
phones first.
In the idle interface, press the IP address (like IP address
192.168.1.100, users need to press “192*168*1*100”) and “Dial
key” to make a direct IP call.
3.5.2.SIP Call
SIP calls which use SIP numbers to make or receive calls
should be supported by SIP server. Users need to register
accounts and fill SIP feature parameters before using it.
Go to Account - Basic to configure SIP account and SIP server
for door phones first.
3.5.3.SIP Account
Figure 3.5.1 Direct IP call
Status: To display register result.
Display Label: To configure label displayed on the phone’s
Figure 3.5.3 SIP account
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LCD screen.
Display Name: To configure name sent to the other call party
for displaying.
Register Name: To enter extension number which users want
and the number is allocated by SIP server.
User Name: To enter user name of the extension.
Password: To enter password for the extension.
3.5.4.SIP Server 1&2
Server IP 1: To enter SIP server’s IP address or URL.
Server IP 2: To display and configure secondary SIP server
settings. This is for redundancy, if registering to primary SIP
server fails, the phone will go to secondary SIP server for
registering.
Registration Period: The registration will expire after
registration period, and the phone will re-register automatically
within registration period.
Figure 3.5.4 SIP server 1&2
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3.5.5.Outbound Proxy Server
An outbound proxy server is used to receive all initiating request
messages and route them to the designated SIP server.
3.5.6.Transport Type
To display and configure transport type for SIP message.
Figure 3.5.5 Outbound proxy server
UDP: UDP is an unreliable but very efficient transport layer
protocol.
TCP: Reliable but less -efficient transport layer protocol.
TLS: Secured and reliable transport layer protocol.
DNS-SRV: DNS record for specifying the location of
services.
3.5.7.NAT
To display and configure NAT settings.
STUN: Short for session traversal utilities for NAT, a solution
to solve NAT issues.
Note: By default, NAT is disabled.
Figure 3.5.6 Transport type
Figure 3.5.7 NAT
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In the idle interface, press the a SIP account and “Dial key” to
make a SIP call.
3.5.8.Dial Plan
This feature allows users to modify selected rules information.
Once users dial prefix value, it will call out replace number.
Figure 3.5.8-1 Dial plan rules management
Go to Intercom - Basic to configure first.
Rules Management
R28 supports to import or export the dial plan rules, which is
convenient for administrator to deal with a large number of dial
plan. The maximum dial plan is 200.
Note: Please consult administrator for the .xml format dial plan
template file.
Edit Dial plan
Click “Add” to add new replace rules.
Select account for the replace rule.
Enter a display name for the prefix value. Input a suitable
Figure 3.5.8-2 Dial plan rules
Figure 3.5.8-3 Dial plan
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prefix value. Enter the replace number.
Click “Submit” to save.
All replace rules will show in the list. Users can edit or delete the
existed replace rules.
In the idle interface, press the prefix and “Dial key” to make a
call.
3.5.9.Speed Dial
Speed dial feature is used to call out 4 numbers at the same
time.
Go to Intercom - Basic to configure first.
After setup the number which users need to call, in the idle
interface, press “Manage center key” (Manager Dial) or “Dial
key” (Speed Dial) to call.
3.5.10.Auto Answer
Go to Account - Advanced to enable auto answer feature for
SIP calls.
Figure 3.5.9 Speed dial
Figure 3.5.10-1 Auto answer for sip calls
Figure 3.5.10-2 Auto answer for direct IP calls
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Go to Phone - Call Feature to enable auto answer feature for
direct IP calls.
Auto Answer Delay: To configure delay time before an
incoming call is automatically answered.
Auto Answer Mode: To set video or audio mode for auto
answer feature. It is video by default.
Then incoming calls will be answered automatically.
3.5.11Web Call
Go to Intercom - Basic to dial out or hang up incoming calls
3.5.12.Multicast
Go to Intercom - Multicast to configure.
Paging Barge: Choose the multicast number, and the range is
from 1 to 10.
Paging priority Active: Enable or disable the multicast.
Listening Address: Enter IP address which users need to
Figure 3.5.10-3 Auto answer options’ parameters
Figure 3.5.11 Web call
listen.
Label: Input the label for each listening address.
Figure 3.5.12 Multicast
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3.6.Security
3.6.1.Live view
Go to Intercom - Live Stream to check the real-time video from
R28.
3.6.2.RTSP
R28 supports RTSP stream, go to Intercom - RTSP to enable or
disable RTSP server. The URL for RTSP stream is:
rtsp://IP_address/live/ch00_0.
RTSP Stream: To enable RTSP video and select the video
codec. R28 supports H.264 video codec by default.
H.264 Video Parameters: H.264 is a video stream compression
standard. Different from H.263, it provides an approximately
identical level of video stream quality but a half bit rate. This type
of compression is sometimes called MPEG-4 part 10. To modify
the resolution, framerate and bitrate of H.264.
MPEG4 Video Parameters: MPEG4 is one of the network video
Figure 3.6.1 Live view
Figure 3.6.2 RTSP
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image compression standard. It supports the maximum
compression ratio 4000:1. It is an important and common video
function with great communication application integration ability
and less core program space. To modify the resolution,
framerate and bitrate of MPEG4.
3.6.3.ONVIF
R28 supports ONVIF protocol, which means R28’s camera can
be searched by other devices, like NVR which supports ONVIF
protocol as well.
Go to Intercom - ONVIF to configure ONVIF mode, its
username and password.
Switching ONVIF mode to “Undiscoverable,” and it means users
must program ONVIF’s URL manually.
The ONVIF’s URL is:
http://IP_address:8090/onvif/device_service.
Figure 3.6.3 ONVIF
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3.7.Access Control
Login to the website and go to Phone - Time/Lang, to configure
time and language
3.7.1.Relay
Go to Intercom - Relay to configure relay settings.
There are three terminals of relay: NO, NC and COM. NO
stands for normally open contact. NC stands for normally closed
contact.
Relay ID: R28 supports three relays. Users can configure them
respectively.
Figure 3.7.1 Relay
Relay Type: Default state means NC and COM are normally
closed, while Invert state means NC and COM are normally
opened.
Relay Delay: To configure the duration of opened relay. Over
the value, the relay would be closed again.
Relay Status: While the relay is triggered, the statues will be
switched. When COM connects to NC, the status is low.
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Note: Relay does not deliver power. users should prepare
power adapter for external devices which connects to relay.
3.7.2.DTMF Code
Users can unlock via a DTMF code when in a call.
Go to Intercom - Relay to configure DTMF code parameters.
DTMF Option: To select digit of DTMF code.
DTMF&Multiple DTMF: To configure DTMF code for remote
unlocking.
3.7.3.HTTP Command
Users can use a URL to remote unlock the door.
Figure 3.7.2 DTMF Code
Go to Intercom - Relay to configure.
Switch: Enable this function. Disable by default.
UserName&Password: Users can setup the username and
password for HTTP unlock.
URL format:
http://IP_address/fcgi/do?action=OpenDoor&UserName=&
Password=&DoorNum=1.
Figure 3.7.3 HTTP Command
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3.7.4.RF Card
Go to Intercom - Card setting to manage card access system.
1.Import/Export Card Data
R28 supports import or export card data, which is convenient for
administrator to deal with a large number of cards.
The maximum card data file is 200K which is around 500 cards.
2.Obtain and Add Card
Switch card status to “Card Issuing” and click “Apply”;
Place card on the card reader area and click “Obtain”;
Name card, choose which door users want to open and the
valid day and time;
Click “Add” to add it into list.
Valid card information will be shown in the list. Administrator
could delete one card’s access permission or empty all the list.
Note: Remember to set Card Status back to “Normal” after
adding cards.
Figure 3.7.4 RF cards
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3.7.5.Public Key
Go to Intercom - Basic - Public Key, to setup public key for PIN
Entry
Key Switch: Enable or Disable the public key.
Key Value: Type in a PIN code as public key.
3.7.6.Private Key
Go to Intercom - PrivateKey to configure private pin code.
Import /Export Private Key
R28 supports import or export the private key file, which is
convenient for administrator to deal with a large number of
Figure 3.7.5 Public Key
private keys.
The maximum private key is 500.
Note: Please consult administrator for the .xml format private
key template file.
Obtain and Add Private Key
Enter the “PKey Nam e” and 3-8 digits “PKey Code”;
Select the valid day and time;
Figure 3.7.6 Private Key
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Choose which door users want to open;
Click “Add” to add it into list.
Valid private key information will be shown in the list.
Administrator could delete private key information or empty all
the list.
3.7.7.Input
R28 supports three input triggers “Input A/B/C(DOOR A/B/C).
Go to Intercom - Input to configure input settings.
Input Service: To enable or disable input trigger service.
Trigger Option: To choose open circuit trigger or closed circuit
trigger. “Low” means that connection between door terminal and
GND is closed, while “High” means the connection is opened.
Door status: To show the status of input signal.
Figure 3.7.7 Input
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3.8.Reboot
Go to Upgrade - Basic, users can reboot the phone.
3.9.Restore
3.9.1.Restore Default on R28
Go to Settings - System Settings - Restore Default on R28, to
restore R28.
3.9.2.Reset To Factory Setting on Website
Login to the website and go to Upgrade - Basic, to restore R28.
Figure 3.8 Reboot
Figure 3.9.2 Reset in website
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4.Advanced Features
4.1Advanced Display
4.1.1LED
Go to Intercom - LED Setting to configure.
Users can control three parts’ LED, screen, keypad and card
area. Users can also setup the valid time. For example, start
time from 18 to 23 means the LED will light up from 6pm to
11pm.
4.1.2.IR LED
Go to Intercom - Advanced to configure.
Photoresistor: The setting is for night vision, when the
surrounding of R28 is very dark, infrared LED will turn on and
R28 will turn to night mode.
Photoresistor value relates to light intensity and larger value
means that light intensity is smaller.
Figure 4.1.1 LED
Figure 4.1.2 IR LED
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Users can configure the upper and lower bound and when
photoresistor value is larger than upper bound, infrared LED will
turn on. As contrast, when photoresistor value is smaller than
lower bound, infrared LED will turn off and device turns to
normal mode.
4.1.3.RFID Card Code Display Related
Go to Intercom - Advanced to configure.
Display mode: To be compatible different card number formats
in different systems. The default 8HN means hexadecimal.
4.1.4.Key Display Related
Go to Intercom - Basic to configure.
Send Key: Limit to use the “#” key. It will prevent someone to
enter the LCD setting illegally.
DialPad Input Number Limit: To limit the input numbers to
prevent unnecessary security problems.
Figure 4.1.3 RFID card code display related
Figure 4.1.4-1 Send key
Figure 4.1.4-2 Dialpad input number limit
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4.2.Intercom
4.2.1.Max Call Time
Go to Intercom - Basic to configure Max Cenne shia all time.
Dial In Time: To configure the max incoming dial time, available
when auto answer is disabled.
Dial Out Time: To configure the max no answer call time.
4.2.2.AEC Level
Go to Intercom - Basic to configure AEC Setting
AEC Level: AEC is used to adjust the echo effect during the
communication. The default value is 700. Increase the level, the
echo control is better.
4.2.3.Intercom
Go to Phone - Call Feature to configure.
Intercom: Intercom allows users to establish a call directly with
the callee.
Figure 4.2.1 Call time related
Figure 4.2.2 AEC level
Figure 4.2.3 Intercom
Active: To enable or disable Intercom feature.
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Intercom Mute: If enabled, once the call established, the callee
will be muted.
4.2.4.Return Code When Refuse
Go to Phone - Call Feature to configure.
Return Code When Refuse: Allows users to assign specific
code as return code to SIP server when an incoming call is
rejected.
4.2.5.SIP Call Related
Go to Account - Advanced to configure the SIP call related.
Max Local SIP Port: To configure maximum local SIP port for
designated SIP account.
Min Local SIP Port: To configure maximum local SIP port for
designated SIP account.
Caller ID Header: To choose caller ID header format.
Provisional Response ACK: 100% reliability for all provisional
messages, this means it will send ACK every time the phone
Figure 4.2.4 Return code when refuse
Figure 4.2.5 SIP call related
receives a provisional SIP message from SIP server.
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Register with user=phone: If enabled, the phone will send
user=phone within SIP message.
Anonymous Call: If enabled, R28 will block its information
when calling out.
Anonymous Call Rejection: If enabled, calls who block their
information will be screened out.
Missed Call Log: If enabled, any missed call will be recorded
into call log.
Prevent Hacking: If enabled, it will prevent SIP messages from
hacking.
4.2.6.Codec
Go to Account - Advanced to configure SIP call related codec.
Sip Account: To choose which account to configure.
Audio Codec: R28 support four audio codecs: PCMA, PCMU,
G729, G722. Different audio codecs require different bandwidth,
users can enable/disable them according to different network
environment.
Note: Bandwidth consumption and sample rates are as below:
Figure 4.2.6-1 SIP call related codec
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Codec Bandwidt
h
Sample
Rates
PCMA 64kbit/s 8kHz
PCMU 64kbit/s 8kHz
G729 8kbit/s 8kHz
G722 64kbit/s 16kHz
Video Codec: R28 support H.264 standard, which provides
better video quality at substantially lower bit rates than previous
standards.
Codec Resolution: R28 support four resolutions, QCIF, CIF,
VGA, 4CIF and 720P.
Codec Bitrate: To configure bit rates of video stream.
Codec Payload: To configure RTP audio video profile.
Go to Phone - Call Feature to configure multicast related
codec.
Figure 4.2.6-2 Multicast related codec
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4.2.7.Subscribe
Go to Account - Advanced to configure.
MWI: Message waiting indicator which is used to indicate
whether there is unread new voice message.
BLF: BLF is short for busy lamp field which is used to monitor
the designated extension status.
ACD: Automatic call distribution is often used in offices for
customer service, such as call center. The setting here is to
negotiate with the server about expire time of ACD subscription.
4.2.8.DTMF
Go to Account - Advanced to configure RTP audio video profile
for DTMF and its payload type.
Type: Support inband, info, RFC2833 or their combination.
How To Notify DTMF: Only available when DTMF type is info.
DTMF Payload: To configure payload type for DTMF.
Figure 4.2.7 Subscribe
Figure 4.2.8 DTMF
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4.2.9.Session Timer
Go to Account - Advanced to configure.
If enabled, the on going call will be disconnected automatically
once the session expired unless it’s been refreshed by UAC or
UAS.
4.2.10.Encryption
Go to Account - Advanced to configure.
If enabled, voice will be encrypted.
4.2.11.NAT
Go to Account - Advanced to display NAT related settings.
Figure 4.2.9 Session timer
Figure 4.2.10 Encryption
UDP Keep Alive message: If enabled, the phone will send UDP
keep-alive message periodically to router to keep NAT port
alive.
UDP Alive Msg Interval: Keep alive message interval.
Rport: Remote port, if enabled, it will add remote port into
outgoing SIP message for designated account.
Figure 4.2.11 NAT
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4.2.12.User Agent
Go to Account - Advanced to configure. One can customize
user agent field in the SIP message. If user agent is set to
specific value, users can see the information from PCAP. If user
agent is not set by default, users can see the company name,
model number and firmware version from PCAP.
4.3.Access Control
4.3.1.Web Relay
Figure 4.2.12 User Agent
R28 can support to connect to web relay.
Go to Phone - WebRelay to configure.
Type: Connect web relay and choose the type.
IP Address: Enter web relay’s IP address.
User Name: it is an authentication for connecting web relay.
Password: It is an authentication for connecting web relay.
Web Relay Action: Web relay action is used to trigger the web
relay. The action URL is provided by web relay vendor.
Figure 4.3.1-1 Web relay
Figure 4.3.1-2 Web relay action settings
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Web Relay Key: If the DTMF keys are same with the local relay,
the web relay will be open with local relay. But if there are
different, the web relay is invalid.
Web Relay Extension: The web relay can only receive the
DTMF signal from the corresponding extension number.
Note: Users can modify username and password in web relay
website.
4.3.2.Wiegand
Using this feature to integrate with some wiegand access control.
R28 can be used as wiegand input or output.
Go to Intercom - Advanced to configure.
Wiegand Type: Support Wiegand 26 or 34. The different
number means different bits.
Wiegand Mode: Input or output. Typically, when users select
input, we generally connect the wiegand input device, such as
the wiegand card reader. Or R28 can be used as output, it is
generally used to connect the third-party access control, and
R28 change the card information as wiegand signal, and then
Figure 4.3.2 Wiegand
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transfer to the access control module.
4.4.Security
4.4.1.Anti-alarm
Go to Intercom - Advanced to configure.
Tamper Alarm: R28 integrates internal gravity sensor for its
own security. After enabling tamper alarm, if the gravity of R28
changes dramatically, it will alarm. Gravity sensor threshold
stands for sensitivity of sensor. Smaller the value, the more
sensitive it is.
4.4.2.Motion
R28 supports motion detection, go to Intercom - Motion to
configure detection related parameters.
Motion Detection: To enable or disable motion detection.
Motion Delay: To configure minimum time gap between two
snapshots.
Motion Detect Time Setting: To configure motion detect time
Figure 4.4.1 Anti-alarm
Figure 4.4.2 Motion
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schedule.
4.5.Action
R28 supports to send notifications, snapshots via email and ftp
transfer method, or calls via sip call method, when trigger
specific actions.
4.5.1.Action Parameters
Go to Intercom - Action to set action receiver.
Email Notification
Sender’s email address: To configure email address of
sender.
Receiver’s email address: To configure email address of
receiver.
SMTP server address: To configure SMTP server address of
sender.
SMTP user name: To configure user namer of SMTP service
(usually it is same with sender’s email address).
Figure 4.5.1 Email notification parameters
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SMTP password: To configure password of SMTP service
(usually it is the same with the password of sender’s email).
Email subject: To configure subject of email.
Email content: To configure content of email.
Email Test: To test whether email notification is available.
FTP Notification
FTP Server: To configure URL of FTP server.
FTP User Name: To configure user name of FTP server.
FTP Password: To configure password of FTP server.
FTP Test: To test whether FTP notification is available.
Figure 4.5.1-2 FTP notification parameters
SIP Notification
SIP Call Number: To configure sip call number.
SIP Call Name: To configure display name of R28.
Five specific actions which will be triggered in R28:
Figure 4.5.1-3 SIP call notification parameters
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4.5.2.No Answer Action
Go to Intercom - Basic to configure.
No Answer Action: For sending the notification to specified
email if the call is not answered.
4.5.3.Call Event
Go to Intercom - Basic to configure.
Action to execute: To choose suitable way to receive message
or snapshot when dialing out.
HTTP URL: If users choose HTTP mode, enter the URL format:
http://http server IP address/any information.
4.5.4.Input Interface Triggered Action
Go to Intercom - Input to configure.
Action to execute: To choose which action to execute after
Figure 4.5.2 No answer action
Figure 4.5.3 Call event
triggering.
Http URL: To configure URL, if HTTP action is chosen.
Figure 4.5.4 Input interface triggered action
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Action Delay: To configure after how long to execute to send
out notifications and trigger relay.
Open relay: To configure which relay to trigger.
4.5.5.Motion Triggered Action
Go to Intercom - Motion to configure.
Action to execute: To choose which action to execute after
triggering.
Http URL: To configure URL, if HTTP action is chosen.
SDMC Upload: Upload the capture to the SDMC.
4.5.6.Unlock via RFID Card Action
Go to Intercom - Card Setting to configure.
Action to execute: To choose which action to execute after
unlocking via a RFID card.
Http URL: To configure URL, if HTTP action is chosen.
Figure 4.5.5 Motion triggered action
Figure 4.5.6 Unlock via RFID card action
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4.6.Upgrade
4.6.1.Web Upgrade
Go to Upgrade - Basic to do web upgrade.
Upgrade: Choose .rom firmware from the PC, and then click
“Submit” to start update.
4.6.2.Autop Upgrade
Go to Upgrade - Advanced to configure automatically update
server’s settings.
PNP
Plug and Play, once PNP is enabled, the phone will send SIP
subscription message to PNP server automatically to get auto
provisioning server’s address.
By default, this SIP message is sent to multicast address
224.0.1.75 (PNP server address by standard).
Figure 4.6.1 Web upgrade
Figure 4.6.2-1 PNP
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Manual Autop
Autop is a centralized and unified upgrade for phones. It is also
a simple and time-saving configuration for phones. It is mainly
used by devices to download corresponding configuration
documents from the server which is using TFTP / FTP / HTTP /
HTTPS network protocol. Achieving the purpose for updating
devices’s configurations and making users to change the phone
configuration more easily, it is a typical C/S architecture upgrade
mode, which is mainly used by the terminal device or PBX
server to initiate an upgrade request.
Figure 4.6.2-2 Manual auto provision
URL: Auto provisioning server address.
User Name: Configure if server needs an username to access,
otherwise left blank.
Password: Configure if server needs a password to access,
otherwise left blank.
Common AES Key: Used for the phone to decipher common
auto provisioning configuration file.
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AES Key (MAC): Used for the phone to decipher MAC-oriented
auto provisioning configuration file (for example, file name could
be 0c1105888888.cfg if phone’s MAC address is
0c1105888888).
Note: AES should be configured only when configure file is
ciphered with AES, otherwise left blank.
Automatic Autop
To display and configure auto provisioning mode settings.
This auto provisioning mode is actually self-explanatory.
For example, mode “Power on” means the phone will go to do
provisioning every time it powers on.
Note: Please refer to the related feature guide from forum.
4.6.3.Backup Config File
Go to Upgrade - Advanced to backup the config file.
Export Autop Template: To export current config file.
Others: To export current config file (Encrypted) or import new
config file.
Figure 4.6.3-1 Backup config file
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4.7.Log
4.7.1.Call Log
Go to Phone - Call Log, users can see a list of call logs which
have dialed, received or missed. Users can delete call logs from
list.
4.7.2.Door Log
Go to Phone - Door Log, users can see a list of door logs which
records card information and date.
4.7.3.System Log
Go to Upgrade - Advanced to configure system log level and
export system log file.
System log level: From level 0 to 7. The higher level means the
more specific system log is saved to a temporary file. It’s level 3
by default.
Export Log: Click to export temporary system log file to local
PC.
Figure 4.7.1 Call log
Figure 4.7.2 Door log
Figure 4.7.3 System log
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4.7.4.PCAP
Go to Upgrade - Advanced to start, stop packets capturing or to
export captured packet file.
Start: To start capturing all the packets file sent or received from
phone.
Stop: To stop capturing packets.
Figure 4.7.4 PCAP
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Abbreviations
ACS: Auto Configuration Server
Auto: Automatically
AEC: Configurable Acoustic and Line Echo Cancelers
ACD: Automatic Call Distribution
Autop: Automatical Provisioning
AES: Advanced Encryption Standard
BLF: Busy Lamp Field
COM: Common
CPE: Customer Premise Equipment
CWMP: CPE WAN Management Protocol
DTMF: Dual Tone Multi-Frequency
DNS-SRV: Service record in the Domain Name System
FTP: File Transfer Protocol
GND: Ground
HTTP: Hypertext Transfer Protocol
HTTPS: Hypertext Transfer Protocol Secure
IP: Internet Protocol
ID: Identification
IR: Infrared
LCD: Liquid Crystal Display
LED: Light Emitting Diode
MAX: Maximum
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name System
DND: Do Not Disturb
POE: Power Over Ethernet
PCMA: Pulse Code Modulation A-Law
PCMU: Pulse Code Modulation µ-Law
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PCAP: Packet Capture
SIP: Session Initiation Protocol
PNP: Plug and Play
RFID: Radio Frequency Identification
RTP: Real-time Transport Protocol
RTSP: Real Time Streaming Protocol
MPEG: Moving Picture Experts Group
MWI: Message Waiting Indicator
NO: Normal Opened
NC: Normal Connected
NTP: Network Time Protocol
NAT: Network Address Translation
NVR: Network Video Recorder
ONVIF: Open Network Video Interface Forum
SNMP: Simple Network Management Protocol
STUN: Session Traversal Utilities for NAT
SNMP: Simple Mail Transfer Protocol
SDMC: SIP Devices Management Center
TR069: Technical Report069
TCP: Transmission Control Protocol
TLS: Transport Layer Security
TFTP: Trivial File T ransfer Protocol
UDP: User Datagram Protocol
URL: Uniform Resource Locator
VLAN: Virtual Local Area Network
WG: Wiegand
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Contact us
For more information about the product, please visit us at www.akuvox.com or feel free to contact us by
Sales email: sales@akuvox.com
Technical support email: techsupport@akuvox.com
Telephone: +86-592-2133061 ext.7694/8162
We highly appreciate your feedback about our products.
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