Aiphone AN-8000 User Manual

NETWORK INTERCOM SYSTEM
AN-8000 SERIES

Quickstart Guide

Thank you for purchasing AIPHONE's Network Intercom system.
Please carefully follow the instructions in this manual to install and troubleshoot this system. Version 2 - 111909DM

The Example system pictured
throughout the guide will communicate
through a secure VPN between their Corporate
Office and their Operations Center. The
Example system will use the network subnet

192.168.1.X with a single AN exchange in one
site that we will call the Operations Center and
has chosen to locate their DVR, background
music source, and a paging amp in their
Corporate Headquarters. Their Operations
Center houses the AN-8000EX and an AN­8000MS, AN-8011MS, AN-8020MS, AN-8050DS
and a paging amp and their Corporate HQ has
the AN-8500MS, AN-8540DS, and AN-8000MI.

If there were only an AN-8000EX a
computer would be used to program it, and
while it is possible to use a crossover cable,
Aiphone recommends using a switch.

Note: Unit Scan uses an ARP request which will not use the
WAN side of the router the computer is connected to because
ARP is a Link Layer protocol and only operates on the local area
network or a point-to-point link. It will not look beyond the
switch the computer is connected to.

AN Quickstart Guide Topics Overview

Section 1 Designing the System Setup a network the system will use to communicate
Section 2 Equipment List Tell the software what hardware it will connect to
Section 3 Setting Up Stations Configure master stations and door stations
Section 4 Uploading and Testing Save and upload and verify desired functionality
Section 5 Advanced: Call Forwarding Advanced settings on how to auto-forward calls to other masters

Advanced: Paging Zones Set up one way announcements to multiple stations and / or speakers
Advanced: Group Blocking Advanced settings on how to segment and restrict operator access

Advanced: Integration Background music, camera call up
Section 6 Troubleshooting AN specific tips for solving common issues
Appendix A Web Interface Logs Log file event definitions

Introduction

The AN-8000 system uses a network to connect intercoms and
securely communicate. Most installations will communicate over a local
area network, though some will involve VPN’s or NAT over a wide area
network. Several steps in the process can be very difficult or impossible at
a customer’s site using their network, for that reason this guide should be
completed step-by-step up through the Import from Scan Result step 2.2
before deploying the equipment to any network larger or more restricted
than a single out of box switch.

Section 1 Designing the System

Step 1.1 Use the Configuration Sheet to lay out the system. The

network administrator will need to provide static IP addresses for each
AN-8000EX, AN-8000MI, AN-8500MS and AN-8540DS. The customer,

also referred to in this guide as ‘operator’, will need to specify which

doors call which masters. Any Advanced features can be specified after
the basics are completed through Step 4.2.

Step 1.2 Using the CD provided install the AN software on a
computer that will be used to program the system. If the computer has
multiple networking cards disable or otherwise turn off any that are not
being used with the network connecting to the AN equipment. For the
Network Interface Card that is being used, assign the IP address to

192.168.1.100 or any other available IP address between 2 and 250.
Step 1.3 Open the AN-8000 software and select New System
unless new equipment is being added to an existing system. Click the
OK button and the Main Menu opens with four options, Unit Scan,
System Settings, Password Change and Clock Setting.

Step 1.4 From the Main Menu screen choose Unit
Scan and when the Unit Scan window opens click the Scan
button under the menu bar. When the scan completes and
the equipment list appears, double click each address and
change it to match what was given by the network
administrator and press enter. When each line has a unique
IP address, put a check in the box next on each line and click
Configuration to save those settings to the equipment. When
this finishes close the Unit Scan window and the program will
go back to the Main Menu.

Note: If some stations are going to be added later it is a good idea to
add them to the equipment list now. They can be quickly added to the
system later using Unit Scan and Uploading the configuration settings.

Note: The IP address can be manually entered in without using the
Import from Scan Result window, but it is highly recommended to use
Unit Scan to verify that the equipment is connected to the network, has
unique IP addresses before going beyond this point, and to prevent
problems when uploading for the first time. Be sure to press Enter
after changing an IP address manually from the Equipment
Registration tab, so the program accepts the change.

Section 2 Equipment List and Station Table

Note: When assigning extensions remember that there are speed dials
that involve 0, 7, 8, 9, (and off hook) in addition to the eight Autodials
located on some of the handsets, so no extension should start with 0,
7, 8 or 9 unless there is no plan to use those speed dials.

The Equipment Registration tab of the General section is
used to tell the software which equipment the system will
use.

Step 2.1 The Content section of the Equipment
Registration tab must be filled out with the specified

quantities of each type of AN equipment in the system so the
software is aware of each part. Change each line in the
Content section from 0 to the intended quantity and press
enter and an Equipment No. row will appear at the bottom
with a set of default settings.

Step 2.2 Import the IP Addresses for each
Equipment No. using the Import from Scan Result button.
When the window pops up, the default Equipment No. items
from before will be at the top as well as a blank area on the
bottom.

Click the “Scan” button and after it scans the result
appears in the lower half of the window. One at a time
select an item from the lower half (the desired settings) and
an item from the top half (the default settings) and click
Import so the software and the Unit Scan agree on the IP
addresses. Click OK when finished to close the window.

The Equipment list is now complete and the
hardware may even be deployed at this point since the
software knows every destination IP address for the system.

Step 2.3 Switch to the Station Table tab. If three or
more digits are desired, change the Station No. digits field
first and press Enter to accept. Fill out the Station No. column
for each Line No. that will be used. To assign a Station No.,
double click on the field and the curser will appear. Enter the
desired extension (refer to the Configuration Sheet if the user
filled it out), then press Enter to accept.

For every exchange, each Line Number (corresponding
to the 16 ports on the back of each exchange) will also need
to have the Type column filled out with the hardwired
equipment, such as AN-8000MS or AN-8050DS selected from
the drop down menu available when the Type field is
selected.

Note on Door Release: To wire up door release, follow the diagram on
page 113 or 118 section 3-25 or 3-30. Any master in communication
with the door may press the key combination Transfer + Function + 0 to
activate the open collector on the door station. No programming is
necessary to enable this feature.

Section 3 Setting up Stations
Step 3.1 Setting up Door Stations

Door stations have a single call button that will Speed

Dial a master when pressed.

Switch to the Station (or IP Station) tab and for every
door station select the Station No. from the Station selection
area at the top. Under the Speed Dialing tab there is a Master
Station No. field, enter the master station’s Station number
that door station should speed dial.

Step 3.2 Setting up Master Stations

Master stations have many configuration settings, but
the basics are Incoming call mode and Group call.

Switch to the Station (or IP Station) tab and for each
master select the Station No. from the Station selection area.
Under the Function Settings (or Function Settings2 for an IP
master) change the Incoming Call mode to Continuous Call,
which will allow the End User the option of taking the call
when they are ready or just ignoring it.

Group call will allow other master stations to ring when
this station is called by a door station or another master.
Specify any masters that should also ring when this station is
called.

Section 4 Uploading and Testing

This section covers saving the settings, uploading them to the
equipment, and providing the settings and password to the
customer.

Step 4.1 Save the settings file in the default location
inside the AN program folder. A dialog box will ask for a
System name and a password.

Step 4.2 Upload the settings to all devices by opening
the Configuration drop down menu and choosing Upload. This
will bring up a message box that says Uploading settings file as
it attempts to upload to every Equipment No.
If any IP address reports that it failed to upload
proceed to the troubleshooting section.
Step 4.3 Provide the system’s folder with all
configuration files and the password to the customer.
By default, all AN configurations are saved in the folder
C:\Program Files\AIPHONE\AN-8000\ and in a folder named
for the System name given when the File->Save option is
chosen from the System Settings menu or an upload is first
attempted. This will also create .cfg files for each Equipment
No. starting with 001.cfg.

Step 4.4 Test the system by pressing call buttons on
door stations and answering at the master, and by dialing door
stations and other masters. Proceed to Section 5 for advanced
features or Section 6 for troubleshooting.