SmartLINK Gateway
Ei1000G
Installation Manual
Read and retain carefully for as long as the product is being used. It contains vital information on the operation
and installation. The leaflet should be regarded as part of the product.
If you are just installing the unit, the leaflet MUST be given to the householder. The leaf let is to be given to
any subsequent user.
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Contents
1. Introduction
2. Overview
3. Gateway Installation
4. Locating your Gateway
5. SmartLINK App installation process
App download and setup
App and system login
Property information
Scan gateway
Add a device
What if I don’t have a QR code on my device?
Seal and upload the system
6. Additional Features
Gateway signal check
View system data
Send report
7. System Upgrade
Add additional device
Remove / replace device
8. Service and Guarantee
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1. Introduction
The following information is aimed at providing guidance on how to correctly install Ei Electronics Alarms in a
Gateway System via the SmartLINK installation App. It is necessary to use the app to push the correct installation
data to the ‘SmartLINK Cloud Portal’.
2. Overview
The SmartLINK Gateway and Cloud portal service is another new and exciting innovation from Ei Electronics. The
Cloud portal allows clients to view and manage their installed stock of Alarms, it also facilitates fault monitoring
and maintenance of installed Alarms enabling clients to manage the maintenance, repair, and replacement of
systems more efficiently and effectively.
Features include:
• Alarm status
• Fault status
• Text alert and e-mail notification capability for both Fire/CO and fault events.
• Installation reports
• Replacement and fault reports
Alert capability is provided via the Cloud portal setting which allows alert contacts to be created and assigned
to each property for both Alarm and service events.
A Gateway is necessary in the system to push events from the Alarms to the SmartLINK Cloud portal as they
happen. The Gateway is a roaming 2G GSM-based device that ensures the maximum connectivity possible
without the need for local broadband or Wi-Fi services.
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Panel / Icon Overview
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House
Antenna
Off / On
Antenna
Code
House
Test
Reset
1
On / Off battery switch
2
Antenna
3
GSM LED
4
RF LED
5
House Code button
6
Test button
7
Power LED
8
Reset button
5
Code
Test
ResetOff / On
SmartLINK
r
Add in SmartLINK compatible devices for a fully cloud connected system
Simply plug in Ei3000MRF
SmartLINK modules for
wireless interconnection
between Alarms and
communication with the
Ei1000G SmartLINK Gateway
Install the Gateway to
provide communication to
the SmartLINK Cloud Portal
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Setup the Cloud portal to delive
- Live monitoring of connected
SmartLINK Alarm systems
- Details of system installations
- Notifications of Alarm
activations and system events
via alert, text message
or e-mail
3. Gateway Installation
Battery
Off / On
Switch
Antenna
Antenna
House
Code
Reset
Off / On
Test
GSM Signal Strength Test:
Prior to installing your Gateway, we recommend that you perform a short GSM survey with the Gateway to
ensure the location you plan to mount the Gateway in is suitable. You can do this without applying mains power
to the Gateway, simply turn on the Battery Switch located at the top of the Gateway (see figure 1) and attach
the Antenna, (located in the bag supplied) by rotating the gold nut clockwise and ensuring it is tightened fully
in place by hand.
Warning: Do not leave your Gateway on battery power only for longer than 24 hours.
The Gateway GSM signal strength can be checked by pressing and
holding the Test button on the Gateway and counting the yellow
flashes. When checking the signal strength its important that you
hold the Gateway with the Antenna in the vertical orientation.
Number of Flashes Signal Strength
4 Excellent
3 Good
2 Average
1 Poor
Fig. 1
If your Gateway is indicating a poor signal strength we recommended you move to a location that provides
you with the best signal strength. Also please note the advice in the next section on “Locating your Gateway”.
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4. Locating Your Gateway
Please mount your Gateway in a suitable location. We recommend your Gateway is mounted on a wall, in a
hallway, or another suitable area provided you have sufficient GSM signal strength. Please ensure your Gateway
is mounted with the Antenna in the vertical orientation. It is best to mount the Gateway at least 2 meters from
the ground level to avoid unnecessary interaction with the Gateway once installed. Before you mount your
Gateway please ensure you carry out our simple GSM signal strength test - see section 3.
* Important *
Note plate
orientation
Fig. 2
Do not mount your Gateway in a steel box or close to
large metal objects such as boilers, as this will reduce
your GSM signal strength.
The mounting bracket can be detached from the
Gateway and secured to the wall with the screws
provided (see figure 2).
* Important * - Make sure the mounting plate is
positioned ‘THIS WAY UP’ on the wall before fixing.
Slide the Gateway onto the mounting plate. Your
Gateway comes pre-wired with a 2 core cable and
strain relief grommet, this allows you to easily wire
your Gateway directly into an un-switched Flex spur.
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Warning: Wiring must be installed in compliance with local regulations.
Warning: This product should only be installed in a location where an all-pole mains switch
in accordance with Annex L of EN62368-1 is incorporated in the electrical installation of the
building. As the device is permanently connected to mains supply, the appropriate disconnect
device shall be provided as part of the building installation.
Warning: Please ensure you turn on the battery backup switch to its ON position as per figure 1
on page 7. (If you have not done so already during the GSM signal strength check). Failure to carry
out this step will result in no battery backup capability if power is lost to the Gateway.
Now you can energize the mains supply to the Gateway, the green LED will illuminate, at the same time the blue
LED will flash for 30-40 sec (see Panel / Icon Overview on page 5). This indicates that the Gateway is powering
up and connecting to the SmartLINK server. Please do not start the installation procedure until the Blue LED has
stopped flashing.
Gateway LED Indicator Table
Action Operation Green LED Blue LED Yellow LED
Energise mains supply Power up On Flashing (30-40 sec) On (2 sec)
Hold Test button (4 sec) Button Test / Signal Strength Test On Flashing Flashing
Hold House Code button until blue LED lights Enter House Code mode On Flashing Off
Hold House Code button until blue LED lights Exit House Code mode On On (1 sec) Off
Hold House Code button until blue LED flashes Factory reset On On (1 sec) Off
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