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E7402A-03-S
SERVICE NOTE
SUPERS EDES: Se e Below
EMC Analyzer Product Family
Supersedes: This safety service note r ep la ces the following ori gina ls:
E4401B-02 E4405B-01
E4402B-02 E4407B-01
E4403B-01 E4408B-01
E4404B-01 E4411B-02
Lack of inward force on the instrument handle contact points has raised potential
safety implications. As a pr e cautionary matt er , A gile nt is replacing all instrume nt
handles on the products within the serial number ranges identified below.
DATE: March 2000
ADMINISTRATIVE INFORMATION
SERVICE NOTE CLASSIFICATION:
SAFETY
ACTION
CATEGORY:
LOCATION
CATEGORY:
AVAILABILITY: ALWAYS AGILENT RESPONSIBLE UNTIL : ALWAYS
AUTHOR: BD ENTITY: 5330 ADDITIONAL INFORMATION:
ON SPECIFIED FAILURE
AGREEABLE TIME
CUSTOMER INSTALLABLE
ON-SITE
SERVICE CENTER
© 2000 AGILENT TECHNOLOGIES
PRINT ED IN U.S.A.
STANDARDS:
0.25 LABOR
SERVICE
INVENTORY:
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SCRAP
SEE TEXT
USED
PARTS:
Continued
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Page 2 Service Note E7402A-03-S
Serial Numbers:
ESA Spectrum Analzyer Produ ct Family
E4401B US39010101 / US39440 365 No Exc e pti ons
E4402B US39010101 / US39440 883 No Exc e pti ons
E4403B US39010101 / US39440 435 No Exc e pti ons
E4404B US39010101 / US39440 431 No Exc e pti ons
E4405B US39010101 / US39440 291 No Exc e pti ons
E4407B US39010101 / US39440 797 No Exc e pti ons
E4408B US39010101 / US39440 249 No Exc e pti ons
E4411B US39010101 / US39440 915 No Exc e pti ons
ESA-L1500A Spectrum Analyzer
E4411A US36450101 / US9 9999999 No Exceptions
EMC Analyzer Product Family
E7401A US39 110101 / US39440283 No Excepti ons
E7402A US39 110101 / US39440164 No Excepti ons
E7403A US39 110101 / US39440125 No Excepti ons
E7404A US39 110101 / US39440119 No Excepti ons
E7405A US39 110101 / US39440160 No Excepti ons
Duplicate Service Notes:
E4401B-05-S E4411A-22-S
E4402B-05-S E4411B-05-S
E4403B-04-S E7401A-03-S
E4404B-04-S E7402A-03-S
E4405B-04-S E7403A-03-S
E4407B-04-S E7404A-03-S
E4408B-04-S E7405A-03-S
To Be Performed By:
A handle replace m en t pr ogr a m w ill be initiated starting A pr il 2000. Customer Engineers
(CEs) will con ta ct all cus tomers to advise the m of the r eplacement program, and will trave l
to customer sites to replace the original handles with handles that provide greater inward
force. In the limited circumstances where CEs cannot travel to customer sites, the CE will
advise the customer of the nea r e st A gilent Service Ce nte r , wh e r e the h an dle will be replace d.
CEs will remove all or iginal handles from the customer site, an d dispose of them in a proper
manner. Planned c ompletion date for the replacement progra m is October 2000.
Parts Required:
P/N Description Quantity
E4401-40001 Handle 1
Continued
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Service Note E7402A-03-S Page 3
Situation:
When the instrument is carried by the handle, lack of inward force on the original handle
rotation points may cause the instrument to rot at e on the h an dle axis. This rotati on ma y
cause injury to the person carr ying the instrume nt or ma y r es ult in damage to the instrument.
Solutio n / A ction:
Handles with an inward force of 10-12 lbs. (+-1 lb) have been tested and specified as the
optimal inward for c e for the repl ace me nt handles. Additionally, warning labels ha ve be en
affixed to the replacement handles to provide customers with additional guidance concerning
proper usage.
1. CEs should repla c e all or iginal instrument handles, including the handles on r ack mounted instr uments, as soon as pos sible.
2. CEs should mak e ab solutely sure that the ori gina l ha ndle is removed fro m the
customer locati on .
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