AGFEO AC14 Operating Manual

AC 14

communication

with

Operating Manual

ISDN PBX

a system

I - 2 Introduction

I - 3Introduction

I

Table of Contents

- Glossary

- When something goes wrong

- Action in the event of faults

- The new kind of operation

- Safety instructions

- Important information for using analog terminals

Introduction

Operation

Appendix

Key words

Set up

Programming

Programming with a PC. The configuration pro­gram TK-Set is part of the TK-Soft software
package.
Remote configuration by the dealer

- Programming with a telephone

- Multiple Subscriber Numbers (MSN)

- Scope of delivery

- Assembly of the telecommunications system

- Terminal connections

- ISDN connection

- Basic functions - "Telephoning", "Answering
calls" and "Transferring a call"

- Connection for external music on hold

- Connecting a printer

- Connecting a power pack

- Commissioning

- Ringing assignments (day, night, internal call
forwarding service)

- Authorisations (external authorisation, external
access, regional range, barred range)

- Types of terminals

- CTI - Computer-aided telephoning

- Pictograms and keys

- The LEDs of the AC 14

K

A

P

O

S

- Technical hotline

- Ringing and tones

- Technical data

- Comfort functions of the telephone system in
alphabetical order

I - 4 Introduction

You can connect analog terminals such as normal
telephones (a/b), answering machines, group 2 and
3 fax’s and analog modems to the terminals of your
telecommunications system.

The dialling method of the analog terminal may
be dual-tone multi-frequency dialling (DTMF) or
pulse dialling (PD). The terminal should be set to
DTMF to make optimum use of all functions. The
telecommunications system automatically recog­nises the respective dialling method.

If you have switched on the “External seizure spon­taneous with internal” function for your telephone
(as-delivered state), you can reach an internal sub­scriber by dialling the # key (hash) and the internal
phone number (11 ,..., 14). On telephones without
a # key or which do not support this, e.g. tel­ephones with the pulse dialling method, no internal
dialling is possible.
You can reach an external subscriber directly by di­alling the external phone number.

Your telephone should have a * key (asterisk key)
for simple operation of the telecommunications sys­tem. You can press the numbers

99

instead of
the * key on telephones which have no * key or
do not support these functions.

Please observe the following instructions: Analog
telephones with DTMF require a signal key (refer
back key r ) with flash for the "refer back in­quiry".

In this operating manual, the operating steps listed
are always for analog telephones with DTMF. You
do not need to press a signal key for the refer back
inquiry on analog telephones with PD.

The functions of an analog telephone (e.g. dialling
repetition, short dialling) can also be used in con­nection with your telecommunications system.
Please see the operating manual of the telephone
concerned for operation of these functions.

Please pay attention to the acoustic signals of your
telecommunications system during operation. You
will hear the acknowledgement tone when you
have successfully completed a * procedure. Other­wise you will hear the error tone (busy tone).

On analog telephones with caller number displays,
the telecommunications system transmits the
phone number (CLIP function) providing the caller
has sent it.

For modem operation (transmission speed up to
56600 bps, can be reduced if necessary to 33600
bps by transmission paths and lines) it is recom­mended to set the port to "External seizure sponta­neous" with the PC configurator. Otherwise it is
absolutely essential to configure the modem to
blind dialling because most modems are unable to
recognise the dialling tone of a telecommunications
system. Blind dialling is set with the help of the
X0 ... X4 parameters for modems which operate
with the Hayes command set.

Important information about using analog terminals

Safety Instructions

The telecommunications system is designed for
connection to an ISDN base connection (DSS 1 –
multiple connection).
You can connect all analog terminals to the analog
subscriber accesses of the telecommunications sys­tem which you can also operate on the analog tel-

ecommunications network.
Any other use of the telecommunications system is
contrary to the intended purpose and thus prohib­ited.
The telecommunications system has the General
Connection Licence (AAE).

!

- The telecommunications system meets the
prescribed conformity and safety require­ments.

- Pull the power pack out of the mains socket to
switch off the telecommunications system be­fore connecting the leads to the subscribers
and to the ISDN network. Danger of lethal in­jury!

- Do not connect or disconnect the leads during
a thunderstorm.

- Lay the leads so that no-one can step on or
trip over them.

- Make sure that no liquids get inside the
telecommunications system.

- No liability will be accepted for consequen­tial damage such as costs for an accidentally
maintained connection.

- The telecommunications system is out of or­der during a power cut. You cannot use the
phone.

I - 5Introduction

I

CTI - Computer Aided Telephony

TK-Phone ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The TK-Soft software package included in the
scope of delivery contains the CTI application TK­Phone among other things. This offers you the pos­sibility of dialling phone numbers directly from your
PC, viewing calls on the monitor during your daily

work and dialling unanswered calls from a call list.
The whole range of features can be found under
the online help which you can call at any time by
pressing F1.

TAPI ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The TAPI (Telephony Applications Programming
Interface) is, unlike TK-Phone, not an independent
CTI application but an interface between a TAPI­capable Windows application and the telecommu­nications system. If programs (applications) support

this interface, it is possible to control the telecom­munications system. The scope of the control de­pends on the application used. However, it usually
includes starting outgoing calls (dialling from the
application) and displaying incoming calls.

TAPI applikation

Part of the
Microsoft
operating system

AGFEO TSP

PC

AGFEO ISDN telecommunications system

e.g. database

e.g. phonebook

CD-ROM

e.g. TAPI
telephony
program

TAPI

Microsoft Telephony Interface

TSPI

Telephony Service Provider for AGFEO
telecommunications systems

TAPI TAPI

TAPI-capable system software

Serial interface

Serial interface

The TAPI is a Microsoft operating systems interface
of the application side of the Microsoft Telephony
interfaces. A Telephony Service Provider (TSP) from
the ISDN hardware manufacturer – in this case
AGFEO – is necessary to connect this interface to
the AGFEO telecommunications system. The TSP is a
driver which you have to install on your PC. It ex­ecutes the desired TAPI functions and controls the
necessary data exchange between the PC and the
telecommunications system.

The TSP needs to be extended continuously due to
the constantly increasing scope of functions of the
TAPI-supporting applications. To make sure you al­ways have the latest TSP for your application, we
provide you with the TSP on our homepage in
Internet under http://www.agfeo.de.

The self-unpacking file contains all information
about installation and the supported applications. If
you do not have access to Internet, please contact
your dealer or the info-line fax: [phone].
You will receive the TSP free by post.

I - 6 Introduction

*

#

Refer back key (signal key, flash
key) for referring back during a
call

Number keys for entering phone
numbers, e.g. “9” or letters “X”
(Vanity dialling)

Make call

Replace handset

Conference

Room monitoring by telephone

t

ª

k

®

r

X

Pictograms and Keys

Operation of every function of the
telecommunications system is explained clearly and

comprehensibly by pictograms.

Pictograms ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

a

h

z

q

Acoustic call signal (tone call)

Lift handset

Enter phone numbers, code
numbers (PIN)

Tones audible in the handset,
e.g. acknowledgement tone

Keys¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

Asterisk key for starting certain
functions ( * procedures)

Hash key for internal dialling for
spontaneous line seizure,
terminating an input

The LEDs of the AC 14

Green LED – The function LED

- lights steadily when the telecommunications
system is in operation

- flashes slowly when a diversion to an external
subscriber is set up through the
telecommunications system or in the ISDN
exchange.

- Flashes rapidly when an entry is available in the
telecommunication system’s call list (this
indication has priority over a diversion)

Red LED – The busy LED

- flashes slowly when a line (a B-channel) is busy

- lights steadily when both lines (both B-channels)
are busy

S - 1

Set up

S

Set up

Scope of delivery ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

- 1 ISDN telecommunications system

- 2 plugs and screws

- 2 screw terminals 4-pole

- 1 ISDN connecting cable

- 1 PC connecting cable

- 1 230 V power pack

- 1 operating manual

- 1 CD ROM TK-Soft with the
programs: TK-Set, TK-LCR, TK-Bill and TK-Phone

Connection

panel

PC/printer

interface

External music on hold

(MoH)

S0: ISDN access

Power: Connection

for power pack

Red: busy LED

Green: Function LED

Connection for

analog

terminals

The telecommunications system is suitable for
operation on a desk top or for wall mounting.

Only install the telecommunications system in a dry
room where there is no risk of explosions.

- Ambient temperature: 5°C to 40°C

- Humidity: max. 70 % (no condensation)

Choosing the location ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

It may not be installed:

- in the vicinity of air conditioning systems, heaters

- where it may exposed to direct sunlight

- in the vicinity of equipment with illegal
interference radiation

- in an excessively dusty environment

- in places where it may be splashed by liquids

Fig. 1: Connections ot the
telecommunications system

S - 2

Set up

230 V mains power supply ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The telecommunication system does not work
when the 230 V mains voltage fails.

Fig. 3: Connction for terminals

Only use the power pack model no.: TST
53328 provided.

You can connect four analog terminals to the
telecommunications system. You can connect all
analog terminals which you can operate on the
public telecommunications network.

Possible analog terminal types are:

- Telephones (a/b telephones)

- Fax machines group 3

- Answering machines

- Modems (up to 56600 bps, transmission can be
reduced to 33600 bps if necessary by
transmission paths and lines)

For optimum use of all functions, the terminals
should set to dual-tone multi-frequency dialling

Connectable terminals ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

(DTMF) and have a flash, * and # key. The
telecommunication system detects a flash time of
50 – 600 ms in its as-delivered state.

You can also connect terminals with pulse dialling
(PD). The telecommunications system automatically
recognises the dialling method. Dial a number
greater than 1 on a terminal with PD after
connection.
Please see the telephone documentation for
switching the dialling method and setting the flash
time of the telephones.

You can plug TAE plugs with N or F coding into the
TAE sockets.

Notes on the ISDN access (S0) ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The telecommunications system is designed for
connecting to an ISDN basic access (multi­equipment access).
You can also operate other ISDN terminals at this
access, e.g. your PC with ISDN card, an ISDN
telephone and more.

The multi-equipment access may be designed as an
ISDN bus which is connected to the NTBA.
Up to 12 ISDN sockets (IAE or UAE) may belong to
this bus. You can connect up to seven other ISDN
terminals to the ISDN bus in addition to your ISDN
telecommunications system.

Connection 1
Terminal11

Connection 2
Terminal12

Connection 3
Terminal13

Connection 4
Terminal14

S - 3

Set up

S

Wall mounting ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

- Mark two vertical drill holes 125 mm apart on
the wall.

- When marking the drill holes, make sure that
there are no concealed lines at these points (gas,
water pipes, electric cables or similar).

- Drill the two holes.

- Mark two vertical drill holes 125 mm apart on
the wall.

- When marking the drill holes, make sure that
there are no concealed lines at these points (gas,
water pipes, electric cables or similar).

- Drill the two holes.

- Hammer in the plugs flush with the wall.

- Screw in the two screws leaving the head
protruding by about 4 mm.

- Hang the telecommunications system on the
screws and pull it down on the wall until it snaps
into place.

Ready to start in seconds ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

- Plug the Western plug of the power pack into
the socket marked "Power" until it snaps in
audibly

- Plug one of the Western plugs of the ISDN
connecting cable into the socket marked "S0"
until it snaps in audibly

- Plug the other Western plug of the ISDN
connecting cable into the NTBA (NT) or an
installed ISDN socket

- Plug the TAE plugs of your terminal into the TAE
sockets of the telecommunications system
In the as-delivered state, the connections 1
and 2 are set to telephone, connection 3 to
answering machine and connection 4 to combi­port, e.g. for fax.

- Plug the power pack into a 230 V socket. The
green LED lights up.

- You can now use the phone. After lifting the
handset you will hear the external dialling tone
and can call any external subscriber.

- The connections 11, 12 and 13 ring when one of
your phone numbers (MSN) is called.

To enter your multiple subscriber numbers (MSN’s),
change the ringing assignment and set other
functions, please read the chapter "Programming".

Quick entry of multiple subscriber numbers ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

You can enter multiple subscriber numbers (MSN’s)
under which you can be reached in the
telecommunications system uncomplicatedly and
quickly. Enter the MSN with this function at every
connection and the corresponding terminal is
entered in the ringing assignment for this MSN.

Example: Enter your phone number (345678) at
connections 1, 2 and 3. At connection 4 the
number of your fax (345677). Callers then reach
your telephones and answering machine when they
call 345678. The fax is reached under 345677.
See the “Programming Instructions” for further
information.

Lift
handset

MSN quick save

h *MSNS M z # q ª

Acknowledgement
tone

Start programming mode:

h*PRO qª

Exit programming mode:

h*ENDqª

(system -PIN)

PRO

Enter multiple
subscriber
number (MSN)

MSN-

ID

Replace
handset

S - 4

Set up

If you want to connect your terminals to separate
TAE sockets, you will find the connection panel for
the plug-in terminals underneath the blue cover.

Unplug the power pack from the 230 V mains
socket before removing the cover from and
working on the connection panel. Replace the
cover before plugging the power pack back into
the mains socket.

To open the connection panel,
reach underneath the blue cover on
the connection side of the
telecommunications system and pull
the cover down sharply.

The assignment of the terminal
connections is displayed on the
connection panel.

To ensure perfect functioning of the
telecommunications system and the connected
terminals, you should connect the terminals either
to the TAE sockets or the plug-in terminals! This
means that if a terminal is connected directly via a
TAE socket, e.g. connection 1, no second device
should be connected via the terminals at the same
terminal connection, e.g. La1/Lb1.

The connections La and Lb of the plug-in terminals
are connected with connections 1 and 2 of the
separate TAE sockets.

You can use commercially available telephone lines
for the connection.
We recommend: telephone lines J-Y (St) Y
Length between telecommunications system and
sockets: max. 800 metres at 0.6 mm wire diameter.

To close the connection panel, place the cover flat
on the guides. Push the cover up sharply until it
snaps audibly into place.

Connecting terminals to separate TAE sockets ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

Terminals 13

Terminals 14

Terminals 11

La1
Lb1

Terminals 12

La2
Lb2

La3
Lb3
La4
Lb4

Fig. 4: Open connection panel

END

Connection for external music on hold (MoH) ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

To pipe in an external music on hold, connect the
headphone output of an audio device (CD player,
cassette recorder, stereo system) with a 3.5 mm
jack plug to the jack socket (external MoH) on the
connection side of the telecommunications system.
The 3.5 mm stereo jack plugs are available from
dealers.

The volume of the external music on hold is set on

the audio device. To set or check the volume, call
an internal subscriber of the telecommunications
system externally. The external connection is held
when the internal subscriber presses the refer-back
key "R". You hear the music on hold and can
adjust the volume..

N. B.! The melodies which are played must be free
of copyrights of third parties (GEMA-free).

Fig. 3: Pulling
off the cover

S - 5

Set up

S

PC/printer interface ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The PC/printer interface of the telecommunications
system is a serial RS 232C interface. Here you can
connect:

- a PC, for configuring the telecommunications
system, for call data evaluation and computer­aided telephony (CTI). The PC connecting cable is
contained in the scope of delivery.

or

- a serial printer for printing connection costs.

To connect a printer you need a cable which
complies with the connection assignment specified
below (max. length 3 m). The cable is available
from dealers.

Your printer must be set as follows:

- 9600 baud

- 8 bits

- 1 stop bit

- no parity

The printer must be kept switched on and
connected to the telecommunications system to
print the individual costs of the internal subscribers.
The telecommunications system stores 2000
connection data records (average) and the total
connection costs. Even in the event of a power
failure.

Telephone

system

(9-pin plug)

2
3

5

7
8

Printer

(25-pin plug)

2
3

5
6
7
8

20

Fig. 7: Connection assignment – printer cable

S - 6

Set up

O - 1

Operation

O

Telephoning

With your telecommunications system you can make free calls between the connected terminals and
external calls to any external subscribers.

Telephoning externally

For an external call, the telecommunications system
seizes one of the two B-channels (lines) of the ISDN
access.
In the as-delivered state, the external seizure "spon­taneous with internal" is set for every connection.
This means that you immediately hear the external
dialling tone when you Lift handset. You can dial
the desired phone number immediately.

Telephoning internally

You can reach the internal subscribers of your
telecommunications system with the internal phone
numbers 11 (connection 1), 12 (connection 2), 13
(connection 3) and 14 (connection 4).
With the "external seizure spontaneous with
internal" you can reach the internal subscribers by
pre-dialling #.

Telephoning – “External seizure spontaneous with internal” (as-delivered state) ¢¢¢¢¢

hqzqtª

Lift the handset
External dialling
tone

Enter external
phone number

Call
externally

hq#qzq t

Lift the handset
External dialling
tone

Press the
hash key

Call
internally

Internal
dialling
tone

Enter the
internal
phone no.

The spontaneous external seizure (seize outside
line) is only possible directly after lifting the
handset. If you want to call an external subscriber
in refer back mode, you have to seize an outside
line (B-channel) with "0".

Transmitting your phone number - Bei der
Externbelegung wird die Ihnen zugeordnete In the
case of external seizure the multiple subscriber
number (MSN) of the telecommunications system
which you are assigned is transmitted to the ISDN
exchange. The connection costs are saved there

under this phone number. This phone number is
also transmitted to a called ISDN subscriber
providing transmission of your phone number is
released.

How to account the connection costs under
another MSN is described in “External seizure with
specific MSN”.

Combi-device connection: A terminal at a
connection set as a combi-device (connection 4 in
the as-delivered state) sends the Telephone service.

Ringing tone,
subscriber is called

Subscriber answers,
conversation

End call, replace
handset

Ringing tone,
subscriber is called

Subscriber answers,
hold conversation

Switching the external seizure ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

h*EXT q ª

Replace
handset

Acknowledgement
tone

Lift
handset

EXTernal seizure
spontaneous with
internal

A

E

Off

On

Selection

O - 2 Operation

Reserving a line ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

If you hear the busy tone after external seizure (e.g.
with "0") both lines (B-channels) are busy. The red
LED lights up. Reserve a line. As soon as a line is

free, the telecommunications system calls you. Af­ter lifting the handset you hear the external dialling
tone and can enter the external phone number.

h 0q r*RES q ª

Lift
handset

REServe a lineExternal seizure, e.g.
"0", busy tone, no
line free

Replace
handset

Acknowledgement
tone

External seizure with specific MSN ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

You can select a specific MSN different to the one
assigned when dialling externally. This separates

the charges, for example for private and business
call.s

h*MSNMz#zt

Lift
handset

Hold
conversation

Terminate
input

MSN
ID

Seize MSN

hqzqtª

Lift handset
Internal dialling
tone

Enter internal
phone number

Enter external
phone no.

Ringing tone,
subscriber is called

Subscriber answers,
hold conversation

End conversation,
replace handset

hq0 qz q t

Lift handset
Internal dialling
tone

External
dialling
tone

External seizure
with "0"

Enter
external
phone no.

Tele­phoning
externally

External seizure at combi-device connection -

After dialling the code "

10

" at the combi-device
connection (instead of "0") the telecommunica­tions system also seizes a line. However, it identifies
the connection with the Fax service. When seizing
with "0", the identification is Telephony service.

Transmitting your phone number - Bei der
Externbelegung wird die Ihnen zugeordnete In the
case of external seizure the multiple subscriber
number (MSN) of the telecommunications system

which you are assigned is transmitted to the ISDN
exchange. The connection costs are saved there
under this phone number. This phone number is
also transmitted to a called ISDN subscriber
providing transmission of your phone number is
released.

How to account the connection costs under
another MSN is described in “External seizure with
specific MSN”.

Telephoning- "External seizure spontaneous with internal" off ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

Ringing tone,
subscriber is called

Subscriber answers,
hold conversation

Tele­phoning
internally

Enter
MSN

A further variation of the external seizure can
only be set with the PC configurator. With the

“External seizure spontaneous”, the tele­communications system seizes a B-channel as soon

as the handset is lifted. Internal calls and

*

procedures are not possible. It is suitable for
terminals which only operate external connections,
e.g. fax or modem.

O - 3

Operation

O

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

External authorisation (Authorisation) ­If you hear the error tone instead of the external di­alling tone when seizing an external line, your tel­ephone is not authorised to dial an external phone
number.

Barred range - If the barred range of the telecom­munications system is programmed for your tel­ephone, you cannot dial the external phone num­bers in the barred range. You hear the error tone.

Call internally - possible on telephones with spon­taneous external seizure which have no # key
(hash) or do not support it.

DTMF post-dialling is possible for all existingl
connections, even in a refer back call, during bro­kerage and during a three-party conference. You
can post-dial numbers and letters (1...0, * and

#

).

Reserved line - The telecommunications system
calls you for 60 seconds when the reserved line is
free. The reservation is cancelled after 1 minute if
no connection is made in the meantime.

On telephones without a * key (asterisk key) or
which do not support it, you have to press the
number

99

instead of the * key.

Answering calls

You can distinguish internal from external calls by
different ringing rhythms on your telephone provi­ding your terminal supports different ringing
rhythms.

You are connected with the caller when your
telephone rings and you Lift handset.

Knocking - You receive a call while you are
speaking. The call knocks. You hear the internal
knocking tone once (internal call) or the external
knocking tones several times (external call). You
can answer the call and switch back and forth
between the two calls (brokerage).
You can reject the external knocking call. If you
reject it, the caller hears the busy tone.

You are called ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

a h t

Your telephone rings Lift handset Hold conversation

You receive a knocking call ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tqª a h t

You are holding a
conversation and hear the
external or internal
knocking tone

Automatic call from
knocking party

Lift handset

Hold conversation

Replace the
handset

You receive an external knocking call (when line is free) ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tqr0 t

You are holding a
conversation and hear
the external or internal
knocking tone

Refer back,
call is held

Pick up
knocking call

Hold conversation

O - 4 Operation

Transferring a call

You can transfer an external call to another internal
subscriber or external subscriber. Two kinds of
internal transfer are possible.

Internal transfer with announcement

You call the internal subscriber in refer back,
announce the call and Replace handset. You have
then transferred the call.

Transfer internally without announcement

You call the internal subscriber in refer back and

Replace handset without speaking to the internal
subscriber. The internal subscriber receives a call.
He is connected with the caller when he lifts his
handset.

In the case of external transfer, only transfer with
announcement is possible. You call the external
subscriber in refer back and announce the other
external call. You transfer the call by dialling the
code.

Internal transfer with announcement ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tr z tª

Hold external
conversation

Refer back, external
call held

Enter internal phone
no.

Announce
external call

Transfer external call

Internal transfer without announcement ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tr z ª

Hold external
conversation

Refer back, external
call is held

Enter internal
phone no.

Transfer
external call

Both parties hear the knocking tone. You hear the
error tone when picking up a knocking call

- if the other party is the desired one in the case of
internal knocking

- if both lines are busy in the case of external
knocking. You have to end the first conversation

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

before you can speak to the knocking party
(Replace handset or hold the first call with refer
back).

You can prevent knocking by activating the
knocking prevention function.

Reject external knocking ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tqr*ABWt

You are holding a con­versation and hear the
external knocking tones

Refer back,
call is held

Reject the knocking
call

Continue speaking

O - 5

Operation

O

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

You must always seize the line with "0" for
external transfer. Even when “External seizure
spontaneous with internal” is switched on in the
telephone.

External transfer is only possible when a line
(B-channel) is free.

You bear the costs of the externally transferred call.

Internal transfer with announcement

If the internal subscriber does not answer or is busy
you are re-connected with the external subscriber
after

r0

. You can transfer him to another

internal subscriber if necessary.
During refer back, the held external subscriber
hears a melody when “Music on Hold” (MoH) is
switched on internally or piped in externally.

After an internal transfer without
announcement you are called back after 45
seconds if the internal subscriber has not answered
the transferred call within this time. You are
recalled immediately when the internal subscriber
is busy.
If you answer the callback you will be re-connected
with the external caller. If not, the call is
disconnected after 60 seconds.

External transfer ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

tr 0z tp

r *UEB ª

Holding 1st
external
conversation

Transfer external call

Refer back, 1st external
call is held

Seize line Enter external

phone no.

Hold 2nd external
conversation

Replace
handset

Refer back, 2nd external
call is held

O - 6 Operation

Knocking prevention

If you do not want internal or external subscribers
to knock, activate the knocking prevention for your

h*ANK q ª

Lift
handset

Knocking
prevention

On

Off

Replace handsetAcknowledge-

ment tone

telephone. As-delivered state: knocking
prevention off.

Selection

A

E

Automatic dialling - Connect without dialling

You can switch on the “Automatic Dialling” on
your telephone for emergencies.
If you Lift handset and do not press any key, the
telecommunications system automatically dials a

stored external phone number after 10 seconds.
Before this, you can dial any phone number
normally. Automatic dialling is not activated.
As-delivered state: Automatic dialling off

Switching automatic dialling on/off ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

h*AUT q ª

Lift handset

Automatic
dialling

Automatic dialling - Entering/deleting a phone number ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

h*AUT q ª

Lift
handset

Automatic dialling

External ID

Replace handsetAcknowledge-

ment tone

Start programming mode:

h*PRO qª

Continue programming or exit programming mode:

h*ENDqª

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

Check the automatic dialling after programming
the external phone numbers. Switch on the
automatic dialling, Lift handset, wait for dialling of
the external phone number and check that the
connection is correct.

If the called subscriber is busy, the
telecommunications system tries to dial the external

phone number again every 10 seconds. After 12
attempts it automatically aborts automatic dialling.

If you hear the error tone when switching on
“Automatic dialling”, no phone number is
programmed.

If “Automatic dialling” is switched on, you hear the
special dialling tone after lifting the handset.

Replace handset

P R O

E N D

Enter

Delete

Acknowledge­ment tone

(system -PIN)

A

E

Off

On

Selection

E

L

Selection

Ez

#

External phone no. (des­tination) Max. 24 digits

O - 7

Operation

O

Tracing – Identifying malicious callers

The “Malicious call tracing” feature can only be
used by special order from your network provider
providing he offers this service.

The ISDN exchange saves the caller’s number, your
phone number, the date and time of the call.
You can have the caller identified during a call.

tr*FANq ª

Holding external
conversation

Replace handsetAcknowledge-

ment tone

TraceRefer back

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

You can continue the conversation after

r*FAN

.

Until you continue or terminate the conversation
with the caller, the caller hears a melody if “Music
on Hold” (MoH) is switched on or piped in
externally in the telecommunications system.

You hear the error tone:

- if it is not possible to trace malicious callers

- if the caller can no longer be identified by the
exchange

Busy on Busy

A caller receives no busy tone as long as one of the
two B-channels of your ISDN access is free. You
hear the knocking tone during the current conver­sation or other telephones ring. The “Busy on
Busy” function prevents this. The caller hears the
busy tone if a subscriber of the ringing assignment
is busy.

h*BUS q ª

Lift
handset

Replace
handset

Busy on Busy

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

An ISDN terminal connected parallel to the multi­equipment access and to which the same multiple
subscriber number (MSN) as the telecommunica­tions system is assigned, is always called

irrespectively of whether “Busy on Busy” is
switched on or off for this MSN in the telecommu­nications system. The caller hears the ringing tone.

He then knows that you are in but are telephoning
at the moment.
"Busy on Busy" can be switched on or off for every
multiple subscriber number (MSN) of your telecom­munications system.
As-delivered state: off for all MSN’s

Selection:
Busy on Busy on/off
For single MSN
For All MSNs of your
telecommunications system

Acknowledge­ment tone

A

E

On

Off

M

A

Enter MSN for which
Busy on Busy is to be
switched on/off

z

#

Selection

O - 8 Operation

Remote control (switch box)

Some functions of the telecommunications system
can be controlled remotely by making a telephone
call en route.

The following functions can be controlled remotely:

- release the telecommunications system for re­mote maintenance and configuration of your
telecommunications system

- fix a cost limit for an internal subscriber of the
telecommunications system

- switch night service on/off

- switch timer on/off

- set diversions

- switch internal transfer on/off

- room monitoring

hz qq z qp

Lift
handset

Ringing
tone 2 to
3 rings

Enter the multiple
subscriber number of
the switch box

Wait 5s internal
music on hold
(MoH)

Enter the box PIN of
the switch box
within 15 s as DTMF
characters

Wait 5 s MoH if
box PIN is correct

Operating steps for remote control:

- call the switch box of your telecommunications
system with the multiple subscriber number
(MSN) of the switch box.

- After 2 or 3 rings you will hear the internal mu­sic on hold (MoH) of your telecommunications
system for 5 seconds.

- Wait until the music finishes.

- Enter the box PIN of the switch box as DTMF
characters with a DTMF transmitter or DTMF
telephone within 15 seconds otherwise the
telecommunications system will disconnect the
call. If you enter the correct box PIN you will
hear the internal music on hold for another 5
seconds.

- Wait until the music finishes.

- You have prepared for remote control with the
switch box. Now enter the * procedure of the
desired function from an internal telephone of
your telecommunications system.

*NAC q ª

Night service Selection:

Night service on/off
For single MSN
For All MSNs of your
telecommunications system

Replace
handset

Acknowledge­ment tone

Enter desired
MSN

A

E

Off

On

M

A

z

#

Selection

*

-Enter
procedure
of the
desired
function.
Example:
Night
service

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

The entered function becomes active with the
acknowledgement tone at the end of the
procedure. You can enter the next * procedure if
necessary. You break your connection to the switch
box by replacing the handset.

The telecommunication breaks the connection
every time the wrong box PIN is entered. After
three wrong attempts, the switch box is locked for
30 minutes.

All MSNs

O - 9

Operation

O

Picking up calls

Another telephone rings. You can pick up the call
on your telephone.
If the answering machine has answered an external

Picking up an external call ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

a h *HOE t

External call on
another telephone

Pick up an external
call

Picking up a call from the answering machine¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

th#zt

Answering machine
has answered the
external call

Lift your handset

Enter the internal
phone number of
the answering
machine

Hold external
conversation

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

In order to be able to pick up a call from the
answering machine, the terminal connection must

Lift your handset Hold

conversation

call, you can pick up the external call on your
telephone.

Picking up an internal call ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

a h *HOI Iz t

Internal call on
another telephone

Pick up an internal
call

Lift your handset Hold

conversation

Enter the internal phone
no. of the other telephone

Follow me (Diversion from)

You can divert all calls for other telephones which
may not be manned to your own telephone.

h*FOL I z q ª

Lift
handset

Follow me

Enter internal phone no.
from which you want to
divert calls

Replace
handset

Notes ¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢¢

- Calls can only be diverted once.

- Callback calls are not diverted.

- A “Follow me” from a telephone with activated
do not disturb to your telephone is possible.

- As soon as follow me is activated you can no
longer divert your internal phone number.

You can still telephone normally with the diverted
telephone. On lifting the handset, the special dial­ling tone reminds you that the follow me function
is activated.

A

E

Off

On

Selection

be programmed as an answering machine.

Internal
ID

Acknowledge­ment tone