Aerohive Networks AP550 User Manual

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Aerohive AP550 Hardware User Guide

Read about and view specifications and compliance information for the AP550 in this topic. Install the

P550 using this topic

The AerohiveAP550 features 802,11ac Wave 2 dual 5 Ghz radio, and 4x4:4/3 MU-MIMO . Built-in BLE
provides proximity, indoor location tracking, and other location-based mobile engagement services.
The AP550 has the power to support enterprise-grade features, including built-in application visibility and
control, RADIUS authentication, DHCP, captive web portals, location services and spectrum analysis.
The AP550 supports standards-based TxBF (transmit beam-forming). The AP550 supports Bluetooth and
BLE (Bluetooth Low Energy, which is Bluetooth 4.0). Although both technologies use the 2.4 GHz
frequency, BLE has a lower power requirement for moving smaller amounts of data, while Bluetooth can
support larger data loads.

For more information about Aerohive APs in general, see "Introduction to Aerohive APs".

For information about connecting your APto the network, best-practices, and troubleshooting, see

"Basic Troubleshooting for New Devices".

Important! Changing the Country Code

If your access point is configured for the World Regulatory Domain, it is important to set the country
code to the country in which the APwill be deployed to meet regulatory requirements and for optimal
wireless operation. To do this, follow these steps:

For Devices Running HiveManager:

1. Power on the APand allow it to find and connect to HiveManager. Once the APisconnected, it

appears in the table of unconfigured devices on the Monitor > Devices page and is categori
New under t

2. Select the check box for the AP, and then choose Update > Advanced >Update Country.

3. On the Update Country Code page, choose the appropriate country code from the drop-dow
list,

and then click Upload.

he Management Status table header.

zed as

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For Devices Running HiveManager NG:

1. Power on the AP and allow it to find and connect to HiveManager NG. Once the APis connected
it appears in the table of devices on the Monitor > Devices page.

2. Select the check box next to the AP, and then choose Assign Country Code from the Actions drop­down list. In the dialog box that appears, select the appropriate country from the drop-down li
and then click Save.

3. Upload your changes to the device.

Regulatory Compliance Statements

The regulatory compliance statements in this section apply to Aerohive AP550 devices.

For Japan, the AP550 is restricted for indoor use in the 5150-5350 MHz band only.

Compliance Statements

st

The following compliance information applies to AP550 devices.

R&TTE and Low Voltage Directives

This device is compliant with the following directives:

• R&TTEDirective 1995/5/EC

AP550 Compliance Statement - Europe

EU Declaration of Conformity

This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The
following test methods have been applied in order to prove presumption of conformity with the
essential requirements of the R&TTE Directive 1999/5/EC:

EN 60950-1:2009 2006+A2:2013

Safety of Information Technology Equipment

EN 62311: 2008 / Article 3(1)(a) and Article 2 2006/95/EC)

Assessment of electronic and electrical equipment related to human exposure restrictions for
electromagnetic fields (0 Hz-300 GHz)

EN 300 328 V1.9.1: 2015-02

Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband transmission
systems; Data transmission equipment operating using wide band modulation techniques;
Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive

EN 301 893 V1.8.1: 2015-03

Broadband Radio Access Networks (BRAN); 5 GHz high performance RLAN; Harmonized EN
covering the essential requirements of article 3.2 of the R&TTE Directive.

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EN 301 489-1 V1.9.2: 2011

Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility
(EMC) standard for radio equipment and services; Part 1: Common technical requirements

EN 301 489-17 V2.2.1 2012

Electromagnetic compatibility and Radio spectrum Matters (ERM); Electromagnetic Compatibility
(EMC) standard for radio equipment; Part 17: Specific conditions for Broadband Data Transmission
Systems

In Italy the end-user should apply for a license at the national spectrum authorities in order to
obtain authorization to use the device for setting up outdoor radio links and/or for supplying
public access to telecommunications and/or network services.

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• Česky [Czech]: [Aerohive] tímto prohlašuje, že tento [AP550] je ve shodě se základní
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.

• Dansk [Danish]: Undertegnede [Aerohive] erklærer herved, at følgende udstyr [AP550]
overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.

• Deutsch [German]: Hiermit erklärt [Aerohive], dass sich das Gerät [AP550] in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen
Bestimmungen der Richtlinie 1999/5/EG befindet.

• Eesti [Estonian]: Käesolevaga kinnitab [Aerohive] seadme [AP550] vastavust direktiivi
1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele.

• English: Hereby, [Aerohive], declares that this [AP550] is in compliance with the essent
requirements and other relevant provisions of Directive 1999/5/EC.

• Español [Spanish]: Por medio de la presente [Aerohive] declara que el [AP550] cumple
los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la
Directiva 1999/5/CE.

• Ελληνική [Greek]: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ [Aerohive] ΔΗΛΩΝΕΙ ΟΤΙ [AP550] ΣΥΜΜΟΡΦΩΝΕΤΑΙ
ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.

• Français [French]: Par la présente [Aerohive] déclare que l'appareil [AP550] est conf
aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

• Italiano [Italian]: Con la presente [Aerohive] dichiara che questo [AP550] è conforme ai
requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

mi

ial

orme

con

• Latviski [Latvian]: Ar šo [Aerohive] deklarē, ka [AP550] atbilst Direktīvas 1999/5/EK būtiskajā
prasībām un citiem ar to saistītajiem noteikumiem.

• Lietuvių [Lithuanian]: Šiuo [Aerohive] deklaruoja, kad šis [AP550] atitinka esminius re
ir kitas 1999/5/EB Direktyvos nuostatas.

• Nederlands [Dutch]: Hierbij verklaart [Aerohive] dat het toestel [AP550] in overeenste
is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.

• Malti [Maltese]: Hawnhekk, [Aerohive], jiddikjara li dan [AP550] jikkonforma mal-ħtiġijie
essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC.

• Magyar [Hungarian]: Alulírott, [Aerohive] nyilatkozom,
alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.

• Polski [Polish]: Niniejszym [Aerohive] oświadcza, że [AP550] jest zgodny z za

ogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.

wym

hogy a [AP550] megfelel a vonatkozó

sadniczymi

ikalavimus

m

mming

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• Português [Portuguese]: [Aerohive] declara que este [AP550] está conforme com os
requisitos essenciais e outras disposições da Directiva 1999/5/CE.

• Slovensko [Slovenian]: [Aerohive] izjavlja, da je ta [AP550] v skladu z bistvenimi zahtevami in
ostalimi relevantnimi določili direktive 1999/5/ES.

• Slovensky [Slovak]: [Aerohive] týmto vyhlasuje, že [AP550] spĺňa základné požiadavky a
všetky príslušné ustanovenia Smernice 1999/5/ES.

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• Suomi [Finnish]: [Aerohive] vakuuttaa täten että [AP550] tyyppinen laite on direktiiv
1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen.

in

EURadiation Warning Statement

To meet radiation exposure requirements, these devices should be installed at a minimum
distance of 9.84" (25 cm) from people or animals.

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the antenna of the receiving equipment.

• Increase the separation between this equipment and receiving equipment.

• Connect this equipment into an outlet on a circuit different from that to which the receiv
equipment is connected.

• Consult the dealer or an experienced radio or TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 14.5" (37

) between the radiator and people and animals.

cm

This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA.

ing

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Industry Canada Statement:

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to
the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that may cause undesired
operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

• l'appareil ne doit pas produire de brouillage, et

• l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.

Caution:

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems;

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Avertissement:

(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une
utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de
satellites mobiles utilisant les mêmes canaux;

Radiation Exposure Statement:

This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of 42 cm
between the radiator people and animals.

Déclaration d'exposition aux radiations:

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 42
cm de distance entre la source de rayonnement et des personnes ou des animaux.

Taiwan Compliance Information

Aerohive AP550

第十二條→經型式認證合格之低功率射頻電機，非經許可，公司，商號或使用者均不得擅自變更頻率、加大
功率或變更原設計之特性及功能。

第十四條→低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，
並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用
電波輻射性電機設備之干擾。

在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備，限於室內使用。

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無線資訊傳設備的製造廠商應確保頻率穩定性，如依製造廠商使用手冊上所述正常操作，發射的信號應維持
於操作頻帶中。

Taiwan MPE Warning

電磁波曝露量MPE標準值(MPE) 1mW/cm2，送測產品實值為0.734 mW/cm2

Safety Guidelines

The information in this section applies to AP550 devices. The following safety icons identify the type
of precaution:

This icon indicates a general caution. Failure to comply with a
caution notification can result in damage to equipment.

This icon indicates an electrical caution. Failure to comply with
an electrical notification can result in serious injury or death,
and extensive damage to equipment.

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The following table lists the safety precautions you should follow when installing your
AP550.

Aerohive devices must be installed by a professional installer
who is certified to install these types of devices and to ensure
that they are properly grounded and meet applicable local
and national electrical codes.

These devices are intended for indoor use only.

Do not install the device in an environment where the
operating ambient temperature might exceed the
recommended ranges.

Electrical equipment generates heat. Ambient air temperature
may not be adequate to cool equipment to acceptable
operating temperatures without adequate circulation. Be sure
that the room where you install your device has adequate air
circulation.

Changes or modifications made to this device that are not
expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.

Electrostatic discharge (ESD) can damage equipment and
impair electrical circuitry. ESD damage occurs when electronic
components are improperly handled and can result in
complete or intermittent failures. Be sure to follow ESD­prevention procedures when handling electronic equipment
and components.

Never assume that power is disconnected from a circuit; always
check the circuit.

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To meet radiation exposure requirements in all countries, these
devices should be installed at a minimum distance of 12.5" (32
cm) from people and animals. See individual country warning
for country-specific distances, if required.

All Ethernet and RS232 (console) ports and the cables attached
to them are designed for intra-building connection to other
equipment. Do not connect these ports directly to wiring that
exits the building where this appliance is located

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Installing the AP550

The following sections describe how to install your Aerohive AP550 devices, connect them to the
network, and start managing them in HiveManager NG.

Shipping Carton Contents

The AP550 access point shipping carton contains the following items:

• AP550 chassis

• Aerohive Generic QuickStart Guide

• Wall-mount or diagonal ceiling mounting bracket

• 3 wall-mount screws with anchors

Mount the AP550

You can mount the AP550 on a flat surface, a wall, or to the tracks of a dropped ceiling grid. The
following sections describe these installation methods.

Wall or Non-dropped Ceiling Mount

Attach the AP550 to any vertical or horizontal surface that will supports its weight (2.2 lb (1 kg)),
and to which you can install wall mount screws. Use the following procedure.

1. Use the bracket keyholes as a template to mark the mounting hole locations, and drill two
corresponding holes in the wall or drywall cei

ling.

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2. Install two wall mount screws (and plastic anchors if necessary). Leave the screw heads far
enough
bracket). If you are connecting the device to cables from inside the wall, drill an access hole
in the wall for the cables, if necessary.

3. Attach the device to the bracket by lining up the mount tabs on the bottom of the device
with the corresponding mount tab depressions on the bracket (see illustration above). Slip the
device tabs under the edges of the bracket tab depressions and rotate the device until it
clicks into place on the bracket.

4.

Mount the device on the wall or ceiling by slipping the bracket keyholes over the
heads and sliding the screws into the narrow part of the keyhole.

To remove the device from the bracket, use a small flat-blade screwdriver or similar tool to
depress the mount clips on the bottom of the
shown in the illustration.

away from the wall so that the bracket will slip over them (you can test this using the

screw

device and release it from the bracket, as

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Dropped Ceiling Track Mount

You can mount the AP550 in either a square or diagonal position on a standard 15/16"-wide track
(2.38 cm) in a dropped ceiling. A diagonal mount requires the diagonal mount bracket that ships
with the device. This section describes how to do both installations.

Square Dropped Ceiling Track Mount

Slip the mount tabs over the edges of the ceiling track as shown in the illustration, then rotate the
device slightly until the mount clips click into place over the track edges.

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You can also mount these devices to non-standard or recessed dropped ceiling tracks
using brackets designed for 9/16" (1.34 cm) tracks. These brackets can be ordered from
Aerohive (AH- ACC-BKT-80211AC-KIT).

Diagonal Dropped Ceiling Track Mount

Follow these steps and the illustration to mount an AP550 in the diagonal position on a standard
dropped ceiling track.

1. Attach the diagonal bracket to the device by slipping the mount tabs on the device ov
the plain edges of the diagonal bracket.

2. Rotate the bracket until the mount clips on the device click into place over the bracket
edge.

3. Hold the device upside down and slip the mount clips on the diagonal bracket over the
edges of the ceiling track. Because you are installing the device from below, it is helpful to
use your fingertips to identify the location of the mounting tabs by touch.

4. Press the device gently against the track and rotate it until the mount clips click into place.

er

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Secure the AP550

You can secure the AP using a Kensington ® lock in the lock slot on the side of the device, or you
can order a security bracket kit (AH-ACC-SEC-KIT-80211AC) to secure it to a ceiling track or to a
wall, as shown in the illustration below. For more information, contact your Aerohive sales
representative.

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Connect the AP550

Follow these steps to connect your AP550 to power and to the network.

1. Connect a standard RJ45 Ethernet cable from ETH0 on the APto a switch that provides PoE
power, or use a PoE injector (see "Ethernet Ports".

2. After the AP receives power, it automatically tries to get network settings and contact your
HiveManager platform. This process takes about five minutes. When you see the APliste
the Devices page in the Monitor section of the management GUI, the initial setup is
comp

lete and you can begin managing the AP.

d on

Hardware Components

You can see the hardware components of the AP550 in the illustration below and read about them in
the sections that follow.

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Hardware Component Descriptions

Status Light

The status light conveys operational states for system power, firmware updates, Ethernet and
wireless interface activity, and major alarms. The AP550 has a rectangular status light on the top
corner and down one side of the chassis. The colors of this light bar indicate the following states of
activity:

Dark: There is no power or the status indicator is disabled.

Amber (flashing): This is an alert that indicates that the device is performing a firmware

upgrade. Do not power off the device during this process.

Amber (steady): This is an alert that indicates that the CAPWAP connection has not been
successfully established, or the device is booting or shutting down.

White: The device is powered on, a successful CAPWAP connection has been made, and the
firmware is operating normally. During normal operation, the LED produces a slow blink
consisting of 4 seconds of illumination followed by one minute of darkness. To extend the life of
the status LED, turn it off completely for normal use, and turn it on when needed for
troubleshooting. To turn the LED off, establish a console connection with the device and enter
the following CLI command:

system led brightness off

To turn the LEDon and select the level of brightness, enter the following CLIcommand:

system led brightness [bright | soft | dim]

Console Port

The Console port is located on the bottom of the device. Use this port to make a serial connection
between your management system and the AP. The management station from which you
connect to the device must have a VT100 emulation program, such as Tera Term Pro © (a free

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terminal emulator) or Hilgraeve HyperTerminal ® (provided with Windows ® operating systems
from XP forward). The serial connection settings are: 9600 bits per second, 8 data bits, no parity, 1
stop bit, no flow control.

The pin-to-signal mapping for the Console port is shown in "Aerohive Device Pin Assignments".

Ethernet Ports

The AP550 has two RJ45 10/100/1000Base-T/TX Ethernet ports (ETH0 and ETH1) that automatically
negotiate half- and full-duplex connections with the connecting device. The ports are
autosensing and adjust to straight-through and crossover standard Cat3, Cat5, Cat5e, or Cat6

Ethernet cables automatically. The APs receive power through an Ethernet connection to the
ETH0 port from
standards.

PSE can be embedded in a switch or router, or it can come from purpose-built devices that inject
power into the Ethernet line en route to the AP. Because the PoE ports have autosensing
capabilities, the wiring termination in the Ethernet cable can be either straight-through or
crossover.

PSE (power sourcing equipment)that is compatible with the 802.3at and 802.3af

Page 14 of 1

You can purchase your own PoE injector or purchase the following 30 W PoE injectors as optional
accessories from Aerohive (not available in Brazil):

• AH-ACC-INJ-30W-EU

•AH-ACC-INJ-30W-US

• AH-ACC-INJ-30W-AU

Power Connector

You can provide AC power to the AP by connecting an AC power adapter to the DC power
connector and a standard AC power source. Because the AP does not have an on/off switch, it
automatically powers on when you connect it to a power source. AC power adapters must be
ordered separately. For more information, contact your Aerohive sales representative.

Reset Button

Use the Reset button to reset the device or restore the factory default settings. Insert a paper clip
or similar tool into the Reset pinhole and press the button. To reboot the device, press the button
for 5 seconds. To return the configuration to the factory default settings, press it for at least 10
seconds. After releasing the button, the indicator light goes dark, and then glows steady amber
while the firmware loads and the system performs a self-test. After the software finishes loading
and the AP has connected to HiveManager NG, the status indicator glows steady white.

To disable the reset button from resetting the configuration, enter this command:

no reset-button reset-config-enable

When this command is enabled, pressing the button for 5 seconds will still reboot the AP, but
pressing it for more than 10 seconds will not reset its configuration.

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USBPort

The AP550 has one USB port that is protected by a port cover. To access the port, remove the
screw that secures the cover in place. For extra protection, keep the cover in place when the
port is not in use.

Antennas

The AP550 has thirteen antennas:

• Eight single-band 5 GHz antennas

• Four dual-band 2.4 GHz/5 Ghz antennas

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•One

BLE antenna.

Locking Slot

When mounting the AP on a ceiling track or flat surface, you can secure it to the track using a
Kensington ® lock in the lock slot or using a security bracket (shipped separately). See "Securing
the AP550".

Hardware Specifications

The following specifications describe the physical features and hardware components, PoE electrical
requirements, and the temperature and humidity ranges in which the AP550 can operate.

Device Specifications

• Chassis dimensions: 8.15" W x 2.17" H x 8.15" D (208 mm W x 55 mm H x 208 mm D)

• Weight: 2.2 lb (1 kg)

• One RJ45 (9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control)

• Eth0 Ethernet port: autosensing 10/100/1000Base-T/TX Mbps, with IEEE 802.3af- or 802.3at­compliant PoE

• Eth1 Ethernet Port: autosensing 10/100/1000Base-T/TX Mbps

• RJ45 power input pins: Wires 4, 5, 7, 8 or 1, 2, 3, and 6

Power Specifications

• IEEE 802.3at PoE Power: Full 4x4:4 802.11ac MU-MIMO, dual 5 GHz, USB, BLE and 2 Ethernet
ports

• PoE nominal input voltages: 48 V

Environmental Specifications

• Operating temperature: 32° F to 104° F (0° C to 40° C)

• Storage temperature: -40° F to 158° (-40° C to 70° C)

• Relative Humidity: 5% to 95% noncondensing

Copyright © 2016, Aerohive Networks, Inc. 1101 McCarthy Blvd., Milpitas, CA 95035