AEG-Electrolux FM4863K-AN User Manual

FM4863WKA

User manual Induction wok

Dear Customer

1

Thank you for choosing one of our high-quality products.
With this appliance you will experience the perfect combination of
functional design and cutting edge technology.
Convince yourself that our appliances are engineered to deliver the
best performance and control - indeed we are setting the highest
standards of excellence.
In addition to this you find environmental and energy saving aspects as
an integral part of our products.
To ensure optimal and regular performance of your appliance please
read this instruction manual carefully. It will enable you to navigate all
processes perfectly and most efficiently.
To refer to this manual any time you need to, we recommend you to
keep it in a safe place. And please pass it to any future owner of the ap­pliance.
We wish you much joy with your new appliance.

The following symbols are used in this user manual:
Important information concerning your personal safety and information

on how to avoid damaging the appliance.

3 General information and tips

2 Environmental information

2

Contents

Operating Instructions 4

Safety instructions 4

Description of the Appliance 6

Cooking surface layout 6
Control panel layout 6

Touch Control sensor fields 7
Displays 7
Residual heat indicator 8
Accessories 8

Operating the appliance 9

Switching the appliance on and off 9
Setting the heat setting 9
Switching the power function on and off 9
Using the child safety device 10
Using the timer 11
Safety cutout 13

Tips for cooking with the wok 14

Cookware for induction cooking zones 15
Methods of preparation in the wok 16

Cleaning and Care 17

3Contents

What to do if … 18

Disposal 20

Installation Instructions 21

Assembly 23

Installing more than one Frontline hob 25

Rating Plate 29

Guarantee/Customer Service 30

Service and Spare Parts 34

Operating Instructions

1 Safety instructions

Please comply with these instructions. If you do not, any damage re-

3

sulting is not covered by the warranty.

5 This appliance conforms with the following EU Directives:

– 73/23/EEC dated 19.02.1973 Low Voltage Directive
– 89/336/EEC dated 03.05.1989 EMC Directive inclusive of Amending

Directive 92/31/EEC

– 93/68/EEC dated 22.07.1993 CE Marking Directive

Correct use

• This appliance should be used only for normal domestic cooking and
frying of food.

• The appliance must not be used as a work surface or as a storage sur­face.

• Additions or modifications to the appliance are not permitted.

• Do not place or store flammable liquids, highly inflammable materials

or fusible objects (e.g. plastic film, plastic, aluminium) on or near the
appliance.

Children’s safety

• Small children must be kept away from the appliance.

• Only let bigger children work on the appliance under supervision.

• To avoid small children and pets unintentionally switching the appli-

ance on, we recommend activation of the child safety device.

General safety

• The appliance may only be installed and connected by trained, regis­tered service engineers.

• Built-in appliances may only be used after they have built in to suita­ble built-in units and work surfaces that meet standards.

• In the event of faults with the appliance or damage to the glass ce­ramic (cracks, scratches or splits), the appliance must be switched off
and disconnected from the electrical supply, to prevent the possibility
of an electric shock.

• Repairs to the appliance must only be carried out by trained regis­tered service engineers.

4

Safety during use

• Overheated fats and oils can ignite very quickly. When cooking with
fat or oil (e.g. chips) do not leave the appliance unattended.

• Risk of burns! Fat or oil added to a pan which has already been heat­ed ignites very quickly and can spit.

• There is the risk of burns from the appliance if used carelessly.

• Remove stickers and film from the glass ceramic.

• Cables from electrical appliances must not touch the hot surface of

the appliance or hot cookware.

• Switch cooking zone off after every use.

• Users with implanted pacemakers should keep their upper body at

least 30 cm from induction cooking zones that are switched on.

• Risk of burns! Do not place objects made of metal, such as knives,
forks, spoons and saucepan lids on the cooking surface, as they can
get hot.

• Risk of fire! Do not place any paper, cardboard, cloth, etc. between
glass ceramic niche and wok pan.

Safety when cleaning

• For cleaning, the appliance must be switched off and cooled down.

• For safety reasons, the cleaning of the appliance with steam jet or

high-pressure cleaning equipment is not permitted.

How to avoid damage to the appliance

• The glass ceramic can be damaged by objects falling onto it.

• The edge of the glass ceramic can be damaged by being knocked by

the cookware.

• Objects that melt and things that boil over can burn onto the glass
ceramic and should be removed straightaway.

• Do not use cooking zone with empty cookware or without cookware.

• The ventilation gap of 5mm between the worktop and front of the

unit underneath it must not be covered.

5

Description of the Appliance

Cooking surface layout

300 mm

Frontline strip

Control panel layout

Wok niche 2300W
with power function
3200W

Control panel

Child lock pilot

6

light

Heat setting 6 /
power function

Child lock

Heat setting

indicator

Timer indicator

Timer

Timer selection

Heat setting

indicator

On/Off pilot

light

On/Off

Heat setting selection

Touch Control sensor fields

The appliance is operated using Touch Control sensor fields. Functions
are controlled by touching sensor fields.
Touch the sensor fields from above, without covering other sensor

fields.

Sensor field Function

On / Off To switch the appliance on and

off
Increase settings To increase heat settings
Reduce settings To reduce heat settings

Timer Timer selection

Increase settings To increase Timer time
Reduce settings To reduce Timer time

Child lock Locking control panel for children

Power Switching the power function on

and off

Heat setting 6 Set heat setting 6 immediately

Displays

Display Description

Cooking zone is switched off
Keep warm setting Keep warm setting is set

- Heat settings Heat setting is set
Fault Malfunction has occurred
Pan detection Cookware is unsuitable or too

small or no cookware has been

placed on the cooking zone

Residual heat Cooking zone is still hot
Child safety device Child safety device is engaged
Power Power function is switched on
Safety cut-out Safety cut-out has been activated

7

Residual heat indicator

1 Warning! Risk of burns from residual heat. After being switched off,

the cooking zones need some time to cool down. Look at the residual
heat indicator

.

3 Residual heat can be used for melting and keeping food warm.

Accessories

Wok pan (supplied)

• 390 mm, 6 litres

• With 2 handles

• WOK P 6.0 stainless steel

8

Operating the appliance

Only use a wok pan that is suited to this appliance.

3

Switching the appliance on and off

Control panel Display Pilot light

To switch on touch for 2 seconds / lights up
To switch off touch for 2 seconds / none goes out

3 After switching on, within approx. 10 seconds a heat setting or a func-

tion must be set, otherwise the appliance automatically switches itself
off.

Setting the heat setting

Control panel Indicator

To increase Touch to
To decrease Touch to
To switch off Touch and at the same time

Switching the power function on and off

The power function makes more power available to the induction
cooking zones, e.g. to bring a large quantity of water to the boil quick­ly.
The power function is activated for 10 minutes. After that the induc­tion cooking zone automatically switches back to heat setting 9.

Control panel Display left Display right
To switch on Touch
To switch off Touch goes out 9

Touch goes out 9

9

Using the child safety device

The child safety device prevents unintentional use of the appliance.

Switching on the child safety device

Step Control panel Display/Signal

1. Switch on appliance. (Do not

set a heat setting.)

2. Touch for 3 seconds
Appliance switches off. The child safety device is switched on

Deactivating the child safety device

Step Control panel Display/Signal

1. Switch appliance on

2. Touch for 3 seconds 0 lights up

Appliance switches off. The child safety device is switched off.

Overriding the child safety device

The child safety device can be released in this way for a single cooking
session; it remains activated afterwards.

Step Control panel Display/Signal

1. Switch on the appliance

2. Touch and at the same time / acoustic signal

10

Until the appliance is next switched off, it can used as normal.

Using the timer

Two functions are possible:

Function Condition Outcome after

time has elapsed

Safety cut-out When a heat setting is

set

Countdown timer When cooking zones are

not used

acoustic signal

0 lights up

Cooking zone

switches off

acoustic signal

0 lights up

3 If a heat setting is set in addition to a countdown timer that is set, the

countdown timer becomes a safety cut-out. The cooking zone is
switched off after the time set has elapsed.

Setting the time

Step Control panel Display

1. Touch Pilot light flashes

2. Touch or 0 to 99 minutes

The pilot light lights up.
The time is set.
The time counts down to 0.

Switching timer function off

Step Control panel Display

1. Touch Pilot light flashes

2. Touch The remaining time counts down to 0.

The pilot light goes out.
The timer function is switched off.

11

Changing the time

Step Control panel Display

1. Touch Pilot light flashes

2. Touch or 01 to 99 minutes

The pilot light lights up.
The time is set.
The time counts down to 0.

Switching off the acoustic signal

Step Control panel field Acoustic signal

1. Touch Acoustic signal to acknowledge.

Acoustic signal stops.

12

Safety cut-out

Cooking surface

• If after switching on the cooking surface, a heat setting is not set
within approx. 10 seconds, the cooking surface automatically switch­es itself off.

• If the cooking zone is switched off, the cooking surface automatically
switches itself off after approx. 10 seconds.

Induction cooking zones

• In the case of overheating (e.g. when a saucepan boils dry) the cook­ing zone automatically switches itself off. is displayed. Before be­ing used again, the cooking zone must be set to

• If cookware that is not suitable is used, lights up in the display and
after 2 minutes the indicator for the cooking zone switches itself off.

• If the cooking zone is not switched off after a certain time, or if the
heat setting is not modified, the cooking zone switches off automat­ically. is displayed. Before being used again, the cooking zone must
be set to

0.

Heat setting Switches off after

v, 1 - 2 6 hours
3 - 4 5 hours

0 and cooled down.

5 4 hours
6 - 9 1.5 hours

13

Tips for cooking with the wok

The induction wok is eminently suitable for preparing “á la minute”
dishes, in particular Chinese specialities. The food is continuously
turned during the short frying time. The induction heating system
means that in the wok you can cook extremely quickly and at high
heat. As a result meat and fish remain succulent and vegetables retain
colour, taste and vitamins.

1 Take care! Risks of burns from overheated fats and oils.

The induction wok has – especially at heat setting 7 and above – a high
power with extremely fast reaction time. Fat and oil overheat very
quickly. When it starts to smoke, it is too hot.
When cooking with fat or oil do not leave the appliance unattended.

3 The frying temperature can be estimated by testing with a wooden

spoon. Hold the handle of a wooden spoon in the hot fat:
– If small bubbles rise to the surface, the frying temperature has been

reached.

– If there are no bubbles, the frying temperature has not yet been

reached.

3 Information on acrylamides

According to the latest scientific knowledge, intensive browning of
food, especially in products containing starch, can constitute a health
risk due to acrylamides. Therefore we recommend cooking at the lowest
possible temperatures and not browning foods too much.

14

Handling the wok

• Place the wok pan into the wok niche carefully. If handled carelessly,
the handle can hit the glass ceramic surface and damage it.

• Do not shake the wok pan while it is in the wok niche. The glass ce­ramic surface can be scratched or damaged by the handle.

Cookware for induction cooking zones

Cookware material

Cookware material suitable

Steel, enamelled steel yes

Cast iron yes

Stainless steel if appropriately labelled by the manufacturer

Aluminium, copper, brass ---

Glass, ceramic, porcelain ---

3 Cookware for induction cooking zones is labelled as suitable by the

manufacturer.

Suitability test

Cookware is suitable for induction cooking, if …

• ... a little water on an induction cooking zone set to heat setting 9 is
heated within a short time.

• ... a magnet sticks to the bottom of the cookware.

3 Certain cookware can make noises when being used on induction cook-

ing zones. These noises are not a fault in the appliance and do not af­fect operation in any way.

15

Methods of preparation in the wok

Stir frying

• Wok is swirled with oil.

• Ingredients cut into small pieces, including sauces and seasonings, are

quickly fried over a high heat while continuously being stirred.

• Due to the extremely short cooking time the ingredients should be
ready before you start cooking.

• Start with the ingredients with the longest cooking time.

• Very healthy method of preparation.

• Vegetables retain their own taste and colour and remain nice and

crunchy.

• Small pieces of meat remain tender.

Deep frying

• Very small drop in temperature.

• Low oil consumption.

• Due to the constant temperature the fried food does not absorb

much fat.

• Meat, fish, potatoes, vegetables, etc. retain an even colour and crust
and therefore the typical taste.

• Only use fats that are specially intended for deep frying.

Poaching / Whipping

• Special cooking process.

• Induction wok is very suitable.

• Curved shape of the wok is extremely suitable for whipping up cus-

tards, sabayons, butter sauces, fatless sponge or parfait mixtures
without a bain marie at 65° C to 80° C.

16

Simmering

• Boiling: Cooking at boiling point (bubbling), e.g. spaghetti.

• Simmering: Cooking just under the boiling point (not bubbling), e.g.

dumplings

Stewing

• Cooking in its own juice, or possibly with the addition of a little fat
and other liquid.

• Cooking high water content food such as vegetables, fish and fruit
with a lid on over moderate heat, to retain flavours.

Steaming

• Very gentle method of preparation.

• A high level of the food’s nutrient content and colour are retained.

Cleaning and Care

1

Take care! Risk of burns from residual heat.

1 Warning! Sharp objects and abrasive cleaning materials will damage

the appliance. Clean with water and washing up liquid.

1 Warning! Residues from cleaning agents will damage the appliance.

Remove residues with water and washing up liquid.

Cleaning the appliance after each use

1. Wipe the appliance with a damp cloth and a little washing up liquid.

2. Rub the appliance dry using a clean cloth.

Removing deposits

1. Place a scraper on the glass ceramic surface at an angle.

2. Remove residues by sliding the blade over the surface.

3. Wipe the appliance with a damp cloth and a little washing up liquid.

4. Rub the appliance dry using a clean cloth.

Remove

Type of dirt

sugar, food containing sugar yes ---

plastics, tin foil yes ---

limescale and water rings --- yes

fat splashes --- yes

shiny metallic discolouration --- yes

*Scrapers and cleaners for glass ceramic and stainless steel can be purchased in specialist shops

imme­diately

when the appliance has

cooled down

using

a scraper*

cleaner for glass ce-

ramic or stainless

steel*

3 Remove stubborn residues with a cleaner for glass ceramic or stainless

steel.

3 Scratches or dark stains on the glass ceramic that cannot be removed

do not however affect the functioning of the appliance.

Removable Frontline strip

The aluminium Frontline strip fastens on by means of magnets. It is
easy to remove by hand and can be cleaned with detergent. Please do
not use any scouring agents or sponges that scratch. Do not clean the
strip in the dishwasher.

17

What to do if …

Problem Possible cause Remedy

The cooking zone cannot
be switched on or is not
operating

The residual heat indicator
is not displaying anything

Power function cannot be
switched on

lights up Unsuitable cookware Use suitable cookware

and number are dis-

played

It is very hard to adjust the
heat settings

More than 10 seconds have
passed since the appliance
was switched on

The child safety device is
switched on

Several sensor fields were
touched at the same time

Safety cut-out has been
triggered

The cooking zone was only
on for a short time and is
therefore not hot

The Power function func­tion has already been acti­vated several times quickly
one after the other

No cookware on the cook­ing zone

Electronics fault Disconnect the appliance

Potential differences Do not touch the pan han-

Switch the appliance on
again.

Deactivate child safety de­vice (See the section “Child
safety device”)

Only touch one sensor field

Remove any objects (pan,
cloths, etc.) that are lying
on the control panel.
Switch appliance on again

If the cooking zone is sup­posed to be hot, call the
Customer Service Depart­ment.

Let cooking surface cool
down.

Put cookware on zone

from the electrical supply
for a few minutes (Take the
fuse out of the house’s wir­ing system)
If after switching on again,

is displayed again, call
the customer service de­partment

dle when setting the heat
settings and do not posi­tion over the control panel.

18

If you are unable to remedy the problem by following the above
suggestions, please contact your dealer or the Customer Care De­partment.

1 Warning! Repairs to the appliance are only to be carried out by quali-

fied service engineers. Considerable danger to the user may result from
improper repairs.

3 If the appliance has been wrongly operated, the visit from the customer

service technician or dealer may not take place free of charge, even
during the warranty period.

19

Disposal

Packaging material

2

The packaging materials are environmentally friendly and can be recy­cled. The plastic components are identified by markings, e.g. >PE<,
>PS<, etc. Please dispose of the packaging materials in the appropriate
container at the community waste disposal facilities.

2 Old appliance

The symbol
product may not be treated as household waste. Instead it shall be
handed over to the applicable collection point for the recycling of elec­trical and electronic equipment. By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by
inappropriate waste handling of this product. For more detailed infor­mation about recycling of this product, please contact your local city
office, your household waste disposal service or the shop where you
purchased the product.

W on the product or on its packaging indicates that this

20

Installation Instructions

Safety instructions

The laws, ordinances, directives and standards in force in the country of
use are to be followed (safety regulations, proper recycling in accord­ance with the regulations, etc.)
Installation may only be carried out by a qualified electrician.
The minimum distances to other appliances and units are to be ob­served.
Anti-shock protection must be provided by the installation, for example
drawers may only be installed with a protective floor directly under­neath the appliance.
The cut surfaces of the worktop are to be protected against moisture
using a suitable sealant.
The sealant seals the appliance to the work top with no gap.
Avoid installing the appliance next to doors and under windows. Other­wise hot cookware may be knocked off the rings when doors and win­dows are opened.

1 WARNING!

Risk of injury from electrical current.

• The appliance must be free of voltage when installing and uninstall­ing.

• Observe connection schematic.

• Observe electrical safety rules.

• Ensure anti-shock protection through correct installation by a quali-

fied installer.

• The appliance must be connected to the electrical supply by a quali­fied electrician.

1 Important

Risk of injury from electrical current.
Loose and inappropriate plug and socket connections can make the ter­minal overheat.

• Have the clamping connections correctedly installed by a qualified
electrician.

• Use strain relief clamp on cable.

• This appliance’s mains cable is fixed directly to the board. If the mains

cable is damaged, it must only be replaced by a qualified ecletrician
or our Customer Care Department.

21

• This appliance’s mains cable must be a special cable (type H05BB-F
Tmax 90°; or higher). The latter is available from the Customer Care
Department.

A device must be provided in the electrical installation which allows the
appliance to be disconnected from the mains at all poles with a contact
opening width of at least 3 mm.
Suitable isolation devices include line protecting cut-outs, fuses (screw
type fuses are to be removed from the holder), earth leakage trips and
contactors.

22

Assembly

23

24

Installing more than one Frontline hob

Additional parts: cross bar(s), heat resistant silicon, rubber block, shav-

ing blade.

3 Only use special heat-resistant silicon.

Cut-out section

Distance from the wall: at least 50 mm
Depth:490 mm
Width: The widths of all appliances to be built-in are added together,

minus 20 mm (see also “Overview of all appliance widths”)
Example:

Installing more than one appliance

1. Work out the size of the cut-out section and saw it out.

2. Remove Frontline strip from the appliances by hand (magnetic fasten-

ing).

3. Lay the appliances one at a time on something soft (for example a
blanket) with the underside facing upwards.

4. Screw / clip fixing plates / retaining grips into the appropriate holes in
the protective boxes.

25

5. Place first appliance in the cut-out. Lay connecting cross bar in the
cut-out and push up halfway against the appliance.

6. Put silicon on the appliance corners that will touch one another. Put
silicon on the end of the cross bar.

7. Loosely screw in fixing plates / retaining grips from below on the work­top and on the connecting cross bar.

26

8. Place Frontline strips on the appliances. Check that the Frontline strips
are in line with one another.

9. Tighten the fixing plate / retaining grip screws.

10. Inject a line of silicon into the gap between the appliances.

11. Dampen silicon line with a little soapy water.

12. Press rubber block hard against the glass ceramic and draw it slowly

along the gap.

13. Leave silicon until the next day to harden.

14. Carefully remove projecting silicon with a shaving blade.

15. Clean glass ceramic thoroughly.

16. Replace Frontline strips.

27

Overview of all appliance widths

180 mm

Worktop-mounted cooker hood

360 mm

Glass ceramic cooking surface with 2 radiation cooking zones
Glass ceramic cooking surface with 2 induction cooking zones
Gas hob with 2 burners
Grill
Grill/Deep fat fryer
Wok

580 mm

Glass ceramic cooking surface with 4 radiation cooking zones
Gas hob with 4 burners

720 mm

Glass ceramic cooking surface with 4 radiation cooking zones
Glass ceramic cooking surface with 4 induction cooking zones
Gas hob with 4 burners

28

Rating Plate

AEG-ELECTROLUX

FM4863

59 WOK 01 AG

220- 50/60

941 177 661

3,2 kW

29

Guarantee/Customer Service

Great Britain

Standard guarantee conditions

We, AEG, undertake that if within 12 months of the date of the purchase this AEG appliance or
any part thereof is proved to be defective by reason only of faulty workmanship or materials, we
will, at our discretion repair or replace the same FREE OF CHARGE for labour, materials or carriage
on condition that:

• The appliance has been correctly installed and used only on the electricity or gas supply stated

on the rating plate.

• The appliance has been used for normal domestic purposes only, and in accordance with the

manufacturer's operating and maintenance instructions.

• The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any

person not authorised by us.

• All service work under this guarantee must be undertaken by a Service Force Centre. Any appli-

ance or defective part replaced shall become the Company's property.

• This guarantee is in addition to your statutory and other legal rights.

• Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available

outside these hours in which case a premium will be charged.

Exclusions

This guarantee does not cover:

• Damage or calls resulting from transportation, improper use or neglect, the replacement of any

light bulbs or removable parts of glass or plastic.

• Costs incurred for calls to put right an appliance which is improperly installed or calls to appli-

ances outside the United Kingdom.

• Appliances found to be in use within a commercial environment, plus those which are subject

to rental agreements.

• Products of AEG manufacture which are not marketed by AEG.

30

European Guarantee

This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user
manual, for the period specified in the appliance guarantee or otherwise by law. If you move
from one of these countries to another of the countries listed below the appliance guarantee
will move with you subject to the following qualifications:

•

The appliance guarantee starts from the date you first purchased the appliance which will be
evidenced by production of a valid purchase document issued by the seller of the appliance.

•

The appliance guarantee is for the same period and to the same extent for labour and parts as
exists in your new country of residence for this particular model or range of appliances.

•

The appliance guarantee is personal to the original purchaser of the appliance and cannot be
transferred to another user.

•

The appliance is installed and used in accordance with instructions issued by Electrolux and is
only used within the home, i.e. is not used for commercial purposes.

•

The appliance is installed in accordance with all relevant regulations in force within your new
country of residence.

The provisions of this European Guarantee do not affect any of the rights granted to you by law.

31

www.electrolux.com

p t b

Albania [phone] Rr. Pjeter Bogdani Nr. 7 Tirane

Belgique/België/
Belgien

Èeská republika [phone] Budìjovická 3, Praha 4, 140 21

Danmark [phone] Sjællandsgade 2, 7000 Fredericia

Deutschland [phone] Muggenhofer Str. 135, 90429 Nürnberg

Eesti [phone] Mustamäe tee 24, 10621 Tallinn

España [phone]

France www.electrolux.fr

Great Britain [phone]

Hellas [phone] Limnou Str., 54627 Thessaloniki

Hrvatska [phone] Slavonska avenija 3, 10000 Zagreb

Ireland [phone] Long Mile Road Dublin 12

Italia [phone] C.so Lino Zanussi, 26 - 33080 Porcia (PN)

Latvija [phone] Kr. Barona iela 130/2, LV-1012, Riga

Lietuva [phone] Verkių 29, LT09108 Vilnius

Luxembourg [phone] Rue de Bitbourg, 7, L-1273 Hamm

Magyarország [phone]

Nederland [phone]

Norge [phone] Risløkkvn. 2 , 0508 Oslo

Österreich [phone] Herziggasse 9, 1230 Wien

Polska [phone] ul. Kolejowa 5/7, Warsaw

Portugal [phone]

Romania [phone] Str. Garii Progresului 2, S4, 040671 RO

Schweiz/Suisse/
Svizzera

[phone] Bergensesteenweg 719, 1502 Lembeek

Carretera M-300, Km. 29,900
Alcalá de Henares Madrid

Addington Way, Luton, Bedfordshire
LU4 9QQ

H-1142 Budapest XIV,
Erzsébet királyné útja 87

Vennootsweg 1, 2404 CG ­Alphen aan den Rijn

Quinta da Fonte - Edificio Gonçalves
Zarco - Q 35
2774 - 518 Paço de Arcos

[phone] Industriestrasse 10, CH-5506 Mägenwil

32

p t b

Slovenija [phone]

Slovensko [phone]

Suomi www.electrolux.fi

Sverige [phone]

Türkiye [phone]

Россия [phone]

Electrolux Ljubljana d.o.o.
Gerbiceva 98, 1000 Ljubljana

Electrolux Slovakia s.r.o., Electrolux
Domáce spotrebièe SK, Seberíniho 1,
821 03 Bratislava

Electrolux Service, S:t Göransgatan 143,
S-105 45 Stockholm

Tarlabaþý caddesi no : 35 Taksim
Istanbul

129090 Москва, Олимпийский
проспект, 16, БЦ „Олимпик“

33

Service and Spare Parts

If the event of your appliance requiring service, or if you wish to pur­chase spare parts, please contact Service Force by telephoning:

0870 5 929 929

Your telephone call will be automatically routed to the Service Force
Centre covering your post code area.
For the address of your local Service Force Centre and further informa­tion about Service Force, please visit the website at

www. serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details
under the heading „What to do if...“

When you contact the Service Force Centre you will need to give the
following details:

1. Your name, address and post code.

2. Your telephone number.

3. Clear and concise details of the fault.

4. The model and serial number of the appliance (found on the rating

plate)

5. The purchase date.
Please note that a valid purchase re-

ceipt or guarantee documentation is
required for in-guarantee service
calls.

Customer Care

For general enquiries concerning
your AEG appliance, or for further
information on AEG products please
contact our Customer Care Depart­ment by letter or telephone at the
address below or visit our website at www.aeg.co.uk.

Customer Care Department
Major Appliances
AEG Domestic Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: [phone] (*)

For Customer Service in the Republic
of Ireland please contact us at the ad-

dress below:
AEG/ Electrolux Group (Ire) Ltd
Long Mile Road/ Dublin 12
Republic of Ireland
Tel: [phone]
Email: [e-mail]

34

(*) Calls may be recorded for training purposes

35

www.electrolux.com

374 469 913-A-151106-01 Subject to change without no

tice