To ensure optimal and regular performance of your appliance please read this instruc-
Thank you for choosing one of our high-quality products.
tion manual carefully. It will enable you to navigate all processes perfectly and most ef-
To refer to this manual any time you need to, we recommend you to keep it in a safe
place. And please pass it to any future owner of the appliance.
We wish you much joy with your new appliance.
Contents
Operating Instructions 3
Safety instructions 3
Description of the Appliance 4
General Overview 4
Control Panel 5
Oven Features 5
Oven Accessories 6
Before using for the first time 7
Setting and changing the current time 7
Initial Cleaning 8
Operating the Oven 8
Switching the Oven On and Off 8
Oven Functions 9
Inserting accessories 10
Grilling set 11
Clock Functions 12
Baking 18
Roasting 26
Grill sizes 28
ficiently.
Defrosting 28
Drying 29
Making Preserves 30
Cleaning and care 31
Outside of the appliance 31
Oven interior 31
Accessories 31
Oven Lighting 32
Oven carriage door 32
Oven carriage door glass 33
What to do if … 35
Electrical Connection 36
Disposal 37
Installation Instructions 38
Safety information for the installer 38
Guarantee/Customer Service 42
Service and Spare Parts 45
The following symbols are used in this user manual:
Important information concerning your personal safety and information on how to
avoid damaging the appliance.
3General information and tips
2Environmental information
Operating Instructions
1Safety instructions
Electrical safety
• This appliance must be connected by a qualified electrician only.
• In the event of a fault or damage to the appliance: take the fuses out or switch off.
• Repairs to the appliance must only be carried out by qualified service engineers.
Considerable danger may result from improper repairs. If repairs become necessary,
please contact your local Service Force Centre.
Child Safety
• Never leave children unsupervised when the appliance is in use.
Safety during use
• This appliance is not intended for use by children or other persons whose physical,
sensory or mental capabilities or lack of experience and knowledge prevents them
from using the appliance safely without supervision or instruction by a responsible
person to ensure that they can use the appliance safely.
• This appliance should be used only for normal domestic cooking, roasting and baking
of food.
• Be careful if connecting electrical appliances to sockets near to this appliance. Electrical leads must not be caught under the hot oven door.
• Warning: Risk of burns! The oven interior becomes hot during use.
• If you use ingredients containing alcohol in the oven, a slightly flammable mixture of
alcohol and air may ensue. In this case, be careful when opening the door. Do not
handle any sources of heat, sparks or naked flames when doing so.
3Operating Instructions
3Information about acrylamides
According to the latest scientific research, intensive browning of food, especially in
products containing starch, may present a health risk due to acrylamide. Therefore we
recommend cooking at low temperatures and not browning foods too much.
How to avoid damage to the appliance
• Do not place aluminium foil over the floor of the oven and do not place baking trays,
pans etc. on the floor as the resulting build-up of heat can damage the oven enamel.
• Fruit juices which drip from baking trays leave stains which cannot be removed. Use a
deep tray for very moist cakes.
• Do not place loads on the open oven carriage door.
• Never pour water directly into the oven when it is hot. This could cause damage and
discoloration to the enamel.
• Rough handling, especially around the edges of the front panel, can cause the glass to
break.
• Do not store any flammable materials inside the oven. These could ignite when the
oven is switched on.
Description of the Appliance4
• Do not store any moist foods inside the oven. This could cause damage to the enamel.
• After switching off the cooling fan, do not keep uncovered dishes in the oven. Mois-
ture may condense in the oven interior or on the glass doors and may get into the
units.
3Note on enamel coating
Changes in the colour of the oven’s enamel coating as a result of use do not affect the
appliance’s suitability for normal and correct use. They therefore do not constitute a defect in the sense of the warranty law.
Description of the Appliance
General Overview
Control panel
Door
handle
Oven carriage
door
Control Panel
5Description of the Appliance
Oven Power IndicatorTemperature Pilot Light
Time display
Clock function buttons
Oven Features
All of the interior walls of the oven are coated in a special enamel (catalytic coating).
Oven Functions
Top heat and heating elements
Temperature selector
Oven lighting
Fan heating element
Fan
Bottom heat
Description of the Appliance6
Oven levels
On the oven carriage door there are two racks
with five holes to insert accessories.
Inside of door
The numbers of the oven levels on both sides
are marked on the inside of the oven carriage
door.
You will also find some brief information
about the oven’sfunctions, recommended
shelves and temperatures for cooking the
most common dishes.
Oven Accessories
Rack
For cookware, cake tins, roasts and food to be
grilled.
Rack frame
For resting the baking tray and drip tray on.
Roasting Pan
For baking and roasting or as a pan for collecting fat.
Support shelf
Shelf for the drip pan for baking and grilling.
Before using for the first time
Setting and changing the current time
3The oven only operates when the time has been set.
When the appliance has been connected to the
electrical supply or when there has been a power cut, the function indicator Time flashes
automatically.
1. To change the time that has already been set,
press the Selection button repeatedly, until
the function indicator Time flashes.
7Before using for the first time
2. Set the current time using the or button.
After approx. 5 seconds, the flashing stops and
the clock displays the time of day set.
The appliance is now ready to use.
3The time can only be changed if neither of the
automatic functions (Cook time or End
time) have been set.
Operating the Oven8
Initial Cleaning
Before you use the appliance for the first time, you should clean it thoroughly.
1Important: Do not use sharp or abrasive cleaning materials. These could damage the
surface.
3For metal fronts, use normal commercially available cleaning agents.
1. Set the oven functions dial to Light.
2. Remove all accessories and clean with a warm solution of water and washing-up liquid.
3. Also wipe the oven out with a warm solution of water and washing-up liquid and then
dry it.
4. Wipe the front of the appliance with a damp cloth.
Operating the Oven
3The oven is equipped with retractable buttons for “Oven functions” and “Temperature
selection”. To use, press the relevant button. The button then pops out.
Switching the Oven On and Off
Oven Power Indicator
Temperature Pilot Light
Oven FunctionsTemperature selector
1. Turn the oven functions control knob to the desired function.
2. Turn the temperature control knob to the desired temperature.
The power indicator is lit while the oven is on.
The temperature power indicator is lit while the oven is heating up.
3. To turn the oven off, turn the oven functions and temperature control knob back to the
Off position.
3Cooling fan
The fan switches on automatically in order to keep the appliance’s surfaces cool. When
the oven is switched off, the fan continues to run to cool the appliance down, then
switches itself off automatically.
Oven Functions
The oven has the following functions:
Oven functionUse
Light With this function you can light up the oven interior, e.g. for
Convection with
ring heating
element
Pizza settingFor baking on one oven level dishes that require more inten-
ConventionalFor baking and roasting on one oven level.
Bottom heatFor baking cakes with crispy or crusty bases.
DefrostFor defrosting e. g. gateaux and flans, butter, bread, fruit or
Grill For grilling flat food items arranged in the middle of the grill
Dual gril For grilling flat food items in large quantities and for toast-
RotithermFor roasting larger joints of meat or poultry on one oven shelf.
cleaning.
For baking on up to three oven shelves at the same time.
Set the oven temperatures 20-40 °C lower than when using
Conventional.
sive browning and a crispy base.
Set the oven temperatures 20-40 °C lower than when using
Conventional.
other frozen foods.
and for toasting.
ing.
The function is also suitable for browning and gratinbaking.
9Operating the Oven
Operating the Oven10
Inserting accessories
Inside the oven carriage door there are five levels to insert accessories.
Replacing the rack
Take the rack (1) and slide it into the oven level
you want. Push the rack down (2) until it clicks
into place.
3Oven levels are counted from the bottom to
the top.
Inserting the baking tray or drip pan into
the rack frame:
Place the baking tray or drip pan on the rungs
of the rack frame.
3Insert the baking tray or drip pan only by using
the rack frame.
Inserting the rack and drip pan together:
If you want to use the rack and the drip pan together, first insert the drip pan on the rack
frame and then place the rack on the next level
up.
Grilling set
The grilling set includes the support shelf and the drip pan. The support shelf can be
used on either side.
1Warning: Risk of burning when removing the drip pan from a hot oven.
Put the support shelf all the way in
The support shelf sits in the grease tray.
Place the drip pan in the oven carriage at the
level you want.
3For roasting larger pieces of meat or poultry on
one level.
Put the support shelf on a high level
Secure the support shelf with the edge of the
drip pan.
Place the drip pan in the oven carriage door at
the level you want.
11Operating the Oven
3For grilling flat foods in large quantities and for
toasting.
Operating the Oven12
Clock Functions
Time displayFunction IndicatorsFunction Indicators
Button
Selector Button
Countdown
To set a countdown. A signal sounds after the time has elapsed.
This function does not affect the operation of the oven.
Cook time
To set how long the oven is to be in use.
End time
To set when the oven is to switch off again.
Time
To set, change or check the time
(See also section “Before Using for the First Time”).
Button
13Operating the Oven
3How to use the clock functions
• When a function has been selected, the corresponding function indicator flashes for
approx. 5 seconds. During this time the desired times can be set using the or
button.
• When the desired time has been set, the function indicator flashes for approx.
another 5 seconds. After that the function indicator is then lit. The set time begins to
run.
• Press any of the buttons to stop the acoustic signal.
• The desired oven function and temperature can be selected before or after the clock
functions Cook time and End time are set.
• When the cooking time has ended, turn the oven function and temperature dial back
to the OFF position.
2Switching Off the Time Display
By switching off the time display you can save energy.
Switching off the time display
Hold down any two buttons until the display becomes dark.
Switching on the time display
Hold down any button until the time reappears in the display.
3The display can only be switched off if none of the clock functions Cook time End
time or Countdown are in use.
Operating the Oven14
Countdown
1. Press Selection button repeatedly, until the
function indicator Countdown flashes.
2. Using the or button, set the required
Countdown (max. 2 hours 30 minutes).
After approx. 5 seconds, the display shows the
remaining time.
The function indicator Countdown will light
up.
When the time has elapsed, the function indicator flashes and an acoustic signal sounds for
2minutes.
Press any button to switch off the signal.
Cook time
1. Press Selection button repeatedly, until the
function indicator Cook time flashes.
2. Using the or button, set the required
cooking time.
After approx. 5 seconds, the display returns to
the current time. The function indicator Cook
time will light up.
15Operating the Oven
When the time has elapsed, the function indicator will flash, an acoustic signal will sound
for 2 minutes and the oven will switch itself
off.
3. Press any button to switch off the signal and
the programme.
Operating the Oven16
End time
1. Press Selection button repeatedly, until the
function indicator End time flashes.
2. Using the or button, set the required
switch-off time.
After approx. 5 seconds, the display returns to
the current time.
The function indicator End time will light up.
When the time has lapsed, the function indicator will flash, an acoustic signal will sound for
2 minutes and the oven will switch itself off.
3. Press any button to switch off the signal and
the programme.
17Operating the Oven
Cook time and End time combined
3Cook time and End time can be used simultaneously, if the oven is to be automat-
ically switched on and off at a later time.
1. Using the function Cook time set the period
of time that the dish requires to cook.
In this example, 1 hour.
2. Using the function End time, set the time at
which the dish is to be ready.
In this example, 14:05.
The function indicators Cook time and End
time light up and the time is shown in the
display.
In this example, 12:05.
The oven will automatically switch itself on at
the appropriate time as calculated.
In this example, at 13:05.
And will switch itself off when the cooking time
set has elapsed.
In this example, at 14:05.
Baking
Operating the Oven18
Oven function: Convection with ring heating element or Conventional
Baking tins
• For Conventional, dark metal and non-stick tins are suitable.
• For Convection with ring heating element bright metal tins are also suitable.
Oven levels
• Baking with Conventional is possible on one oven level.
• With Convection with ring heating element you can bake on up to 3 baking trays
at the same time:
1 baking tray:
e.g. oven level 3
1 cake tin:
e.g. oven level 1
2 baking trays:
e.g. oven level 1 and 3
3 baking trays:
Oven levels 1, 3 and 5
19Operating the Oven
General instructions
• Only use the baking tray and drip pan with the rack frame for the oven carriage.
• With Conventional or Convection with ring heating element you can also bake
in two cake tins next to one another on the oven shelf at the same time. This does not
significantly increase the baking time.
3When frozen foods are used the trays inserted may distort during cooking. This is due to
the large difference in temperature between the freezing temperature and the temperature in the oven. Once the trays have cooled the distortion will disappear again.
Notes on the baking charts
The following tables give the required temperature settings, cooking times and oven levels for a selection of dishes.
• Temperatures and baking times are for guidance only, as these will depend on the
consistency of the mixture, the quantity and the type of baking tin.
• For the first time, we recommend you apply the lower temperature setting and only
choose a higher temperature if necessary, e.g. if you want a browner effect or if cooking time is taking too long.
• If you cannot find the settings for a particular recipe of your own, look for the one
that is most similar.
• When baking cakes on baking trays or in tins on more than one level, baking time can
be extended by 10-15 minutes.
Operating the Oven20
• Moist products (pizzas, fruit flans, etc.) are baked on one level.
• Differences in the height of the items can cause differences in the degree of browning
at the beginning of the baking process. You should not change the temperature
setting if this occurs. Different rates of browning even out as baking progresses.
• Your new oven may bake or roast differently to your previous appliance. If this is the
case, adjust your normal settings (temperature, cooking times) and oven levels to the
recommendations in the following charts.
2With longer baking times, you can switch the oven off about 10 minutes before the end
of the baking time, in order to utilise the residual heat.
Unless otherwise stated, the values given in the tables assume that cooking is started
with the oven cold.
Oven function: Grill or Dual gril with maximum temperature setting
1Important: Always grill with the oven carriage door closed.
3An empty oven should always be pre-heated with the grill functions for 5 minutes.
• Use the grilling set for grilling.
• The grilling times are guidelines.
• Grilling is particularly suitable for flat pieces of meat or fish.
Grilling table
Burgers48-10 mins.6-8 mins.
Pork fillet410-12 mins.6-10 mins.
Sausages48-10 mins.6-8 mins.
Fillet steaks, veal steaks46-7 mins.5-6 mins.
Fillet of beef, roast beef
(approx. 1 kg)
Toast
Toast with topping36-8 mins.---
1) Do not pre-heat
Defrosting
Oven function: Defrost (no temperature setting)
• Unpack the food and place it on a plate on the oven shelf.
• Do not cover with a plate or bowl, as these can substantially lengthen the defrosting
• For defrosting, place the shelf on the 1st oven level from the bottom.
Food to be grilledOven level
1)
time.
Grilling time
1st side2nd side
310-12 mins.10-12 mins.
34-6 mins.3-5 mins.
Defrosting table
29Operating the Oven
Drying
Defrosting
Food
Chicken, 1000 g100-14020-30
Meat, 1000 g100-14020-30Halfway through the time, turn it over
Meat, 500 g90-12020-30Halfway through the time, turn it over
Trout, 150g25-3510-15---
Strawberries, 300g30-4010-20---
Butter, 250g30-4010-15---
Cream, 2 x 200 g80-10010-15
Flan/gateau, 1400g6060---
time
Min.
Further de-
frosting time
(mins.)
Comments
Place the chicken on an upturned saucer
placed on a large plate.
Halfway through the time, turn it over
Cream that is still slightly frozen in part
can still be whipped
Oven function: Convection with ring heating element
• Use oven shelves covered with greaseproof paper or baking parchment.
• You get a better result if you switch the oven off halfway through the drying time,
open the door and leave the oven to cool down overnight.
• After this finish drying the food to be dried.
Food to be dried
Vegetables
Beans60-7031 / 46-8
Peppers (strips)60-7031 / 45-6
Vegetables for soup60-7031 / 45-6
Mushrooms50-6031 / 46-8
Herbs40-5031 / 42-3
Fruit
Plums60-7031 / 48-10
Apricots60-7031 / 48-10
Apple slices60-7031 / 46-8
Pears60-7031 / 46-9
Temperature in
°C
Oven level
1 level2 levels
Time in hours
(Guideline)
Operating the Oven30
Making Preserves
Oven function: Bottom heat
• For preserving, use only commercially available preserve jars of the same size.
• Jars with twist-off or bayonet type lids and metal tins are not suitable.
• When making preserves, use the first shelf position from the bottom.
• Use the baking tray for making preserves. There is enough room on this for up to six 1-
litre preserving jars.
• The jars should all be filled to the same level and clamped shut.
• Place the jars on the baking tray in such a way that they are not touching each other.
• Pour approx. 1/2 litre of water into the baking tray so that sufficient moisture is pro-
duced in the oven.
• As soon as the liquid in the first jars starts to simmer (after approx. 35-60 minutes for
1 litre jars), switch off the oven or adjust the temperature to 100°C (see table).
Preserves table
The times and temperatures for making preserves are for guidance only.
1 Warning: Before cleaning, switch off the appliance and let it cool down.
Warning: For safety reasons, do not clean the appliance with steam jet or high-pressure
cleaning equipment.
Important: Do not use corrosive cleaners, sharp objects or stain removers.
Do not use abrasive substances or metal scrapers to clean the glass oven door, as this
could scratch the surface. This could cause the glass to shatter.
Outside of the appliance
• Wipe the front of the appliance with a soft cloth and a solution of hot water and
washing up liquid.
• For metal fronts, use normal commercially available cleaning agents.
• Please do not use scouring agents and abrasive sponges.
Oven interior
Cleaning
The catalytic-coated walls are self-cleaning. They absorb fat splashes while the oven is in
operation.
In order to support this self-cleaning process, we recommend heating the oven at regular intervals with no food in it.
1. For cleaning, turn the oven light on.
2. Also wipe the oven out with a warm solution of water and washing-up liquid and then
dry it.
3. Set oven temperature to 250°C.
4. Turn the oven off after one hour.
5. If any residues remain, wipe them off with a damp, soft sponge.
31Cleaning and care
1Important! Do not use oven spray or abrasive cleaners. Do not use soap or other clean-
ing agents. These can damage the catalytic metal.
3After prolonged use, the catalytic coating may discolour slightly. This has no effect on
the catalytic properties.
Accessories
Rinse and dry all accessory parts thoroughly after every use. For easier cleaning, leave to
soak for a while.
Cleaning and care32
Oven Lighting
1Warning: There is a danger of electric shock! Prior to changing the oven light bulb:
– Switch off the oven!
– Disconnect from the electricity supply.
3Place a cloth on the oven floor to protect the oven light and glass cover.
Replacing the oven light bulb/cleaning the
glass cover
1. Remove the glass cover by turning it anti-
clockwise and then clean it.
2. If necessary:
Replace bulb with a 40 watt, 230 V, 300 °C
heat-resistant oven light bulb.
3. Refit the glass cover.
Oven carriage door
The oven carriage door of your appliance can be taken off its hinges for cleaning.
Removing the oven carriage door
1. Pull the oven carriage out towards you.
2. Grasp the oven carriage door with both hands
at the sides.
3. Pull the oven carriage door vertically upwards
out of its guide rods.
1Important: Do not pull the over carriage up
by the door handle.
3Lay the oven carriage door with the outer side
facing downwards on a soft and level surface,
for example, a blanket, in order to prevent
scratches.
33Cleaning and care
Inserting the oven carriage door
1. Hold the oven carriage door on the handle
side on both sides and with both hands. Place
the oven carriage door vertically downwards
onto its guide rods and let it slide down.
2. Close the oven carriage.
Oven carriage door glass
The oven carriage door is fitted with three panels of glass mounted one behind the other. The inner panels can be removed for cleaning.
3Only remove the oven carriage door panels with the door unhinged.
1Important Rough handling, especially around the edges of the front panel, can cause
the glass to break.
Removing the oven carriage door glass
1. Unhinge the oven carriage door and, with the handle facing the floor, lay onto a soft,
flat surface.
2. Take hold of the door trim (B) on the upper
edge of the door at both sides and press inwards to release the clip seal. Then pull the
door trim away
3. Take hold of the side facing. Slide gently towards the door handle. The facing springs out
off its holders and you can remove it. Remove
the facing by taking hold of both sides.
Cleaning and care34
4. Lift the oven carriage door panel slightly. Take
hold of the door glass panels on their upper
edge one after the other and take them out of
the guide by pulling them upwards.
Cleaning the oven carriage door panels
Clean the oven carriage door glass panels thoroughly with a solution of water and
washing-up liquid. Then dry them carefully.
Inserting the oven carriage door panels
1. From above insert the door glass panels at an
angle into the door profile at the bottom edge
of the door and lower them one after the other.
3Insert the smaller panel first, then the larger
panel.
2. Place the facing on the side door frame with
both ventilation slits pointing towards the
door handle. Press the facing down and slide
away from the door handle. The facing clicks
into place. Check its position on both side
again.
3. Take hold of the door trim(B) at each side, position it on the inside edge of the door and
push the door trim (B) onto the upper edge of
the door.
35What to do if …
3On the open side of the door trim(B) there is a
guide bar(C). This must be pushed between
the outer door panel and the guide corner(D).
The clip seal(E) must be snapped in.
4. Replace the oven carriage door panels.
What to do if …
ProblemPossible causeRemedy
The oven does not heat upThe oven is not switched onSwitch the oven on
The clock is not setSet the current time on the
The necessary settings have
not been carried out
A fuse in the house’s wiring
system (in the fuse box) has
tripped
The oven lighting is not operating
If you are unable to remedy the problem by following the above suggestions,
please contact your local Service Force Centre.
The oven bulb is faulty.Replace oven bulb
clock
Check the settings
Check fuses
If the fuses trip several times,
please call a qualified electrician
1Warning! Repairs to the appliance are only to be carried out by qualified service engi-
neers. Considerable danger to the user may result from improper repairs.
3If the appliance has been operated incorrectly, the engineer's visit will be chargeable,
even during the warranty period.
3Advice on cookers with metal fronts:
Because of the cooler surface at the front of the cooker, opening the oven door
during (or just after) baking or roasting may cause the glass to steam up.
Electrical Connection36
Electrical Connection
The oven is designed to be connected to 230-240V~(50Hz) electricity
supply.
The oven has an easily accessible terminal block which is marked as
follows:
Letter L-Live terminal
Letter N-Neutral terminal
E -Earthterminal
1This oven must be earthed!
The cable used to connect the oven to the electrical supply must comply to the specifications given below.
For UK use only
Connection
via
Cooker Control Circuit2,5 mm
Min. size
Cable/flex
2
Cable/flex
type
PVC/PVC
twin and earth
Fuse
min: 15A
max: 20A
It is necessary that you install a double pole switch between the oven and the electricity
supply (mains), with a minimum gap of 3mm
between the switch contacts and of a type suitable for the required load in compliance
with the current regulations.
The switch must not break the yellow and green earth cable at any point.
Important
After installation and connecting, the cable must be placed so that it cannot at any
point reach a temperature of more than 50°C above the ambient temperature.
Before the oven is connected, check that the main fuse and the domestic installation
can support the load; and that the power supply is properly earthed.
The manufacturer declines any responsibility should these safety measures not
be carried out.
Disposal
2Packaging material
The packaging materials are environmentally friendly and can be recycled. The plastic
components are identified by markings, e.g. >PE<, >PS<, etc. Please dispose of the packaging materials in the appropriate container at your local waste disposal facilities.
2Old appliance
37Disposal
The symbol
be treated as household waste. Instead it shall be handed over to the applicable collection point for the recycling of electrical and electronic equipment. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences
for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this
product, please contact your local city office, your household waste disposal service or
the shop where you purchased the product.
W on the product or on its packaging indicates that this product may not
1Warning: Before disposing of old appliances please make them inoperable so that they
cannot be a source of danger.
To do this, disconnect the appliance from the mains supply and remove the mains
cable from the appliance.
Installation Instructions38
Installation Instructions
Installation instructions for built-in appliance
1Caution! Remove - installation instruction sheet from the appliance.
1Caution! Before starting installation, remove all movable parts and accessories from the
oven. First unhinge the oven door then slide the appliance into the housing at an angle
of 90°. Gerät. Screw the oven into the cabinet to prevent tipping. Replace the oven door
on its hinges.
1Attention: The new appliance may only be installed and connected by a registered ex-
pert.
Please comply with this. If you do not, any damage resulting is not covered by the warranty.
1Safety information for the installer
• The electrical installation is to be set up so that the appliance can be isolated from the
mains with a minimum 3mm all-pole contact separation.
Suitable separation devices include e.g. cut-outs, fuses (screw fuses are to be taken
out of the holder), RCD’s and contactors.
• Anti-shock protection must be provided by the installation.
• The built-in unit must meet the stability requirements of DIN 68930.
• Built-in ovens and built-in cooking surfaces are fitted with special connection sys-
tems. For safety reasons, they must only be combined with appliances from the same
manufacturer.
39Installation Instructions
Installation Instructions40
41Installation Instructions
Guarantee/Customer Service42
Guarantee/Customer Service
Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase this
AEG-Electrolux appliance or any part thereof is proved to be defective by reason only of
faulty workmanship or materials, we will, at our option repair or replace the same FREE
OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity supply stat-
ed on the rating plate.
• The appliance has been used for normal domestic purposes only, and in accordance
with the manufacturer’s instructions.
• The appliance has not been serviced, maintained, repaired, taken apart or tampered
with by any person not authorised by us.
• Electrolux Service Force Centre must undertake all service work under this guarantee
• Any appliance or defective part replaced shall become the Company’s property.
• This guarantee is in addition to your statutory and other legal rights.
Exclusions
• Damage or calls resulting from transportation, improper use or neglect, the replace-
ment of any light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls
to appliances outside the United Kingdom.
• Appliances found to be in use within a commercial environment, plus those which are
subject to rental agreements.
• Products of Electrolux manufacturer that are not marketed by Electrolux
43Guarantee/Customer Service
European Guarantee
This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user manual, for
the period specified in the appliance guarantee or otherwise by law. If you move from one of these countries to another of the countries listed below the appliance guarantee will move with you subject to the following qualifications:
•
The appliance guarantee starts from the date you first purchased the appliance which will be evidenced
by production of a valid purchase document issued by the seller of the appliance.
•
The appliance guarantee is for the same period and to the same extent for labour and parts as exists in
your new country of residence for this particular model or range of appliances.
•
The appliance guarantee is personal to the original purchaser of the appliance and cannot be transferred
to another user.
•
The appliance is installed and used in accordance with instructions issued by Electrolux and is only used
within the home, i.e. is not used for commercial purposes.
•
The appliance is installed in accordance with all relevant regulations in force within your new country of
residence.
The provisions of this European Guarantee do not affect any of the rights granted to you by law.
Electrolux Service, S:t Göransgatan 143,
S-105 45 Stockholm
Tarlabaþý caddesi no : 35 Taksim
Istanbul
129090 Москва, Олимпийский проспект, 16,
БЦ „Олимпик“
04074 Ки¿в, вул.Автозаводська,
2a, БЦ „Алкон“
Service and Spare Parts
If the event of your appliance requiring service, or if you wish to purchase spare parts,
please contact Service Force by telephoning:
Your telephone call will be automatically routed to the Service Force Centre covering
your post code area.
For the address of your local Service Force Centre and further information about Service
Force, please visit the website at
www. serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading „What to do if...“
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of the fault.
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for inguarantee service calls.
Customer Care
For general enquiries concerning your AEG appliance, or for further information on AEG products please contact our Customer Care
Department by letter or telephone at the address below or visit our website at
www.aeg.co.uk.
Customer Care Department
Major Appliances
AEG Domestic Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350350 (*)
45Service and Spare Parts
0870 5 929 929
For Customer Service in the Republic of Ireland please contact us at the address below:
AEG/ Electrolux Group (Ire) Ltd
Long Mile Road/ Dublin 12
Republic of Ireland
Tel: +353 (0) 1 4090754
Email: service.eid@electrolux.ie
(*) Calls may be recorded for training purposes
www.electrolux.com
www.aeg-electrolux.co.uk
822 720 804-M-130808-01Subject to change without notice
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