Please read these operating instructions carefully.
Pay particular attention to the section “Safety information” on the first
few pages. Please retain these operating instructions for later reference. Pass them on to possible new owners of the appliance.
The following symbols are used in the text:
1 Safety instructions
Warning: Information concerning your personal safety.
Important: Information on how to avoid damaging the appliance.
3Information and practical tips
2Environmental information
1. These numbers indicate step by step how to use the appliance.
2. …
3. …
These operating instructions contain information on steps you can take
yourself to rectify a possible malfunction. Refer to the section “What to
do if...”.
In the event of any technical problems please contact your nearest customer service centre at any time. (Addresses and telephone numbers
may be found in the appendix under "Customer Service Centres“).
You should also refer to the section "Service".
34
Printed on recycled paper.
Thinking ecologically means acting ecologically …
The safety aspects of this appliance comply with accepted technical
standards and the German Appliance Safety Law. However, as manufacturers we also believe it is our responsibility to familiarise you with the
following safety instructions.
Electrical Safety
• The installation and connection of the new appliance must only be
carried out by qualified personnel.
• Repairs to the appliance are only to be carried out by approved service engineers. Repairs carried out by inexperienced persons may cause
injury or serious malfunctioning. If your appliance needs repairing,
please contact your local customer center or your dealer.
3Please follow these instructions, otherwise the warranty will not cover
any damage that may occur.
• Flush-mounted appliances may only be operated following installation in suitable installation cabinets and workplaces which conform
to the relevant standards. This ensures sufficient protection against
contact for electrical units as required by the VDE [Association of
German Electrical Engineers].
• If your appliance malfunctions or if fractures, cracks or splits appear:
– switch off all cooking zones,
– disconnect the hob from the electricity supply.
Child Safety
The cooking zones will become hot when you cook. Therefore, always
keep small children away from the appliance.
Safety During Use
• This appliance may only be used for normal cooking and frying in the
home. It is not designed for commercial or industrial purposes.
• Do not use the hob to heat the room.
• Take care when plugging electric appliances into mains sockets near
the hob. Connection leads must not come into contact with the hot
surface.
37
• Overheated fats and oils catch fire quickly. You should supervise
cooking when preparing foods in fat or oil (e.g. chips).
• Switch off the cooking zones after use.
Safety When Cleaning
• For safety reasons do not clean the appliance with a steam jet or high
pressure cleaner.
• Clean the hob in accordance with the maintenance and cleaning instructions in this manual.
To Avoid Damaging Your Appliance
• Do not use the hob as a work surface or for storage.
• Do not operate the cooking zones when there is no pan or the pans
are empty.
• Ceramic glass is insensitve to temperature shock and very robust;
however it is not unbreakable. Especially sharp and hard objects that
fall on the cooking surface can damage it.
• Do not use cast iron pans or pans with a rough, burred or damaged
base. Scratching may occur if the pans are slid across the surface.
• Do not place any pans on the hob frame. Scratching and damage to
the paint may occur.
• Make sure that no acidic liquids, e.g. vinegar, lemon or descaling
agents, are spilt onto the hob frame, since these cause dull spots.
• If sugar or a preparation with sugar comes into contact with the hot
cooking zone and melts there it must be cleaned off immediately
with a scraper while it is still hot. If it cools, the surface may be damaged when it is removed.
• Keep all items and materials that can melt away from the ceramic
glass surface, e.g. plastics, aluminium foil, or oven foils. If something
of this nature should melt onto the ceramic glass surface, it must also
be removed immediately using the scraper.
38
2Disposal
Disposing of the packaging material
All materials used can be fully recycled.
Plastics are marked as follows:
• >PE< for polyethylene, as used for the outer wrapping and the bags
inside.
• >PS< for polystyrene foam, e.g., as used for the padding materials.
They are completely free of CFCs.
Disposal of old appliances
1 Warning: Before disposing of old appliances please make them inoper-
able so that they cannot be the source of danger.
To do this, disconnect the appliance from the mains supply and remove the mains lead.
To protect the environment, it is important that worn out appliances
are disposed of in the correct manner.
• The appliance must not be disposed of with household rubbish.
• You can obtain information about collection dates or public refuse
disposal sites from your local refuse department or council.
39
The Key Features of Your Appliance
• Ceramic glass cooking surface: The appliance has a ceramic glass
cooking surface and 4 rapid response cooking zones. The particularly
powerful radiant heater elements significantly shorten the amount of
time taken for the zones to heat up.
• Sensor fields: Your appliance is operated using Touch Control sensor
fields.
• Cleaning: The advantage of the ceramic glass cooking surface and
the sensor fields is their accessibility for cleaning. The smooth, flat
surface is easy to clean.
• On/Off sensor field: The “On/Off” sensor field provides the appliance
with a separate mains switch. Touching this switches the power supply on or off completely.
• Control and function indicators: Digital indicators or control lamp
provide information about settings made, functions activated, as well
as any residual heat of the corresponding cooking zone.
• Safety cut-out: A safety cut-out ensures that all cooking zones
switch off automatically after a period of time if the setting has not
been changed.
• Keep warm setting:1 is the setting for keeping foods warm.
• Residual heat indicator: An h for residual heat is shown in the dis-
play if the cooking zone becomes so hot that there is a risk of burning.
• Triple ring cooking zone: The hob features a triple-ring cooking
zone. This zone can be set to different sizes, for example to fit smaller
pots. This will save power.
• Timer: All zones can be automatically switched off using the inte-
grated timer. When the end of the cooking time has been reached,
the cooking zone switches off.
40
Description of the Appliance
Cooking zones and control panel
Single ring cooking zone
1200W
Single ring cooking zone
1800W
Triple ring cooking zone
2300W
Cooking zone selection with
displays for heat setting/
residual heat
Triple ring
indicator
Control Panel
Booster button
Single ring cooking zone
1200W
„Timer“ with control display
Heat setting
selector
Mains button
Lock
On/Off
41
Before Using for the First Timeme
Initial Cleaning
Wipe the ceramic glass surface with a damp cloth.
1 Important: Do not use any caustic, abrasive cleaners! The surface could
be damaged.
Operating the Hob
When a cooking zone is switched on, it may hum briefly. This is a char-
3
acteristic of all ceramic glass cooking zones and does not impair either
the function or the life of the appliance.
Touch Control Sensor Field
To operate the Touch Control sensor field place your finger from above
flat onto the required field until the appropriate displays come on or go
out or the required function is carried out.
Switching On the Appliance
The entire appliance is switched on using the “On/Off” I sensor field.
Touch the “On/Off” sensor field for approx. 2 seconds.
The digital displays will show _ and the decimal point will flash.
3Once the “On/Off” sensor field has been operated to switch on the ap-
pliance, one of the cooking zones must be selected within approx.
10 seconds using the cooking zone selection buttons. Otherwise the appliance switches off again for safety reasons.
42
Switching Off the Appliance
To switch off the appliance completely activate the “On/Off” I sensor
field.
Touch the “On/Off” sensor field for approx. 1 second.
3When an individual cooking zone or the entire hob is switched off, any
residual heat is shown with an h (for “Hot”) in the digital display for
the appropriate cooking zones.
Cooking Zone SelectionZone Selection
To select the required cooking zone touch the corresponding sensor
field for approx. one second.
A zero with a decimal point will light up in the appropriate cooking
zone display window 0.
3The decimal point indicates that settings may only be made for this
cooking zone.
43
Heat Setting Selection
For setting and adjusting the heat setting (1 to 9) for the selected
cooking zone.
Use sensor field + to increase the heat setting.
Lower the heat setting with sensor field -.
3If several cooking zones are being used simultaneously, the required
cooking zone must be selected by touching the appropriate sensor field
before adjusting the heat setting. The decimal point in the display
shows which cooking zone has been selected.
44
Switching the Triple Ring Cooking Zone On and Off
Depending on the size of the pot or pan, when using the triple ring
cooking zone each of the larger cooking rings can be switched on in
turn, in addition to the smallest cooking zone, using the “booster” sensor field on the control panel.
3These can only be activiated if the smaller ring is already switched on.
1. Select the appropriate cooking zone.
2. Set the required heat setting.
3. Touch the “booster” sensor field.
45
The middle ring is switched on. The control indicator under the
symbol II is illuminated.
4. Touching the “booster” sensor field again activates the outer heating
ring. The control indicator under symbol III is illuminated.
5. To switch off the outer heating rings touch the “booster” sensor field;
the corresponding outer heating ring is switched off.
Switching off a Cooking Zone
1. Select the required cooking zone with the cooking zone sensor fields.
2. Touch sensor fields + and - simultaneously to switch off or turn sen-
sor field - back to zero.
3A cooking zone may only be switched off when the decimal point is on
in the cooking zone display.
46
Residual Heat Indicator
When an individual cooking zone or the entire hob is
switched off, any residual heat is shown with an h (for
“Hot”) in the digital display for the appropriate cooking
zones.
Even after the cooking zone has been switched off, the
residual heat indicator only goes out when the cooking zone is cold.
2You can use the residual heat for melting and keeping food warm.
1 Important! As long as the residual heat indicator is illuminated, there
is a risk of burns.
1 Important! If the power supply is interrupted the h symbol will also
go out and information about residual heat will no longer be available.
However, it may still be possible to burn yourself. This can be avoided
by taking care when near the hob.
47
Cooking with the Automatic Warm up Function
All four of the hob's cooking zones can be controlled in nine stages and
have an automatic warm up function:
– 1, lowest heat setting
– 9, highest heat setting
– a, automatic warm up function
When you select the required heat setting using the + sensor field, the
cooking zone will work for a specific time on full power and then
switch automatically to the set heat setting.
The duration of the automatic warm up function depends on the heat
setting selected.
Select the required cooking zone with the cooking zone sensor fields.
Touch sensor field + until it reaches the required heat 1 to 8. The set
heat setting will be displayed first. After five seconds a (= automatic
warm up function) will replace the heat setting in the display. At the
end of the warm up time the heat setting will be shown again.
3If during the automatic warm up function you select a higher setting,
eg. from 3 to 5, the warm up time is adjusted to match. If you select a
lower setting, the warm up time ends at once.
48
2If you start cooking again on a cooking zone that is still warm, the au-
tomatic warm up function uses the residual heat. This saves time and
energy.
3If you again wish to switch on a cooking zone on which hot items are
already standing, you should always select the required heat setting
with the - sensor field. In this way you can avoid making the food boil
over as a result of the extra burst of heat from the automatic warm up.
Cooking without the Automatic Warm up Function
If you wish to use the cooking zone without automatic warm up, select
the required heat setting with the - sensor field.
1. Switch on the appliance and select the desired cooking zone using the
cooking zone selection buttons.
2. Touch sensor field - to select the required heat setting from 9 to 1.
3You can adjust the heat setting at any time using the + and - but-
tons, providing the cooking zone has been selected.
Switching off a cooking zone
1. Select the desired cooking zone using the cooking zone buttons.
2. Press the + and - buttons simultaneously to switch off.
1 When the rings are still hot cooking should be carried out without au-
tomatic warm up.
49
Locking/Unlocking the Control Panel
With the exception of the “On/Off” sensor field the control panel can
be locked at any required time during cooking in order to prevent adjusting the settings such as when wiping over with a cloth. This
function is also suitable as a child safety feature.
1. Touch the „lock“ sensor field until the control indicator comes on.
2. To release the lock touch the „lock“ sensor field again continuously un-
til the control indicator goes out.
3Child safety feature! If the hob is completely switched off using the
“On/Off” sensor field while the lock is on, then the lock will still be active when the hob is switched on again. To reactivate the cooking
zones, the locking function must be cancelled as described above.
50
Timer
A cooking duration can be set with the integrated timer for all cooking
zones. When the end of the cooking duration is reached, the cooking
zone switches itself off automatically.
1. Using the cooking zone sensor field, select the required cooking zone
and set the required heat setting.
2. Touch the TIMER W sensor field to activate the timer function for this
cooking zone.
3. Using the + or - sensor fields set or adjust the required period of time
until the zone is to switch off automatically (eg. 15 minutes).
00 will appear in the display.
After a few seconds the timer will start automatically and will show
how much time remains before it will switch off.
In addition, the “Timer active” display for the relevant cooking zone will
light up.
At the end of the set cooking time, the cooking zone will switch off automatically and an acoustic signal will sound.
4. Touch the TIMER W sensor field to switch off the signal and control in-
dicator.
51
3To set the timer more quickly, leave your finger on the + or - sensor
field until the required time is reached.
If the - sensor field is operated first, the time setting will begin at
99 minutes; if the + sensor field is operated first, the time setting will
begin at 1 minute.
Displaying the remaining cooking time
If you select a cooking zone which is in timer mode, the cooking time
still remaining appears in the timer display window.
Using the timer to measure short periods of time
(“Minute Minder”).
1 Important! None of the cooking zones should be set with the Timer!
1. Touch the "On/Off" sensor field for around two seconds.
The digital display _ flashes.
2. Touch the TIMER W sensor field to activate the Timer function.
3. Using the + or - sensor fields, set the desired length of time (for ex-
ample, 20 minutes).
The Timer begins to run after a few seconds, and indicates the time re-
maining.
When the set time has elapsed, an audible signal is sounded.
4. Touch the TIMER W sensor field, to switch off the signal.
Ending the timer function prematurely
There are two ways of switching off the timer early:
Switching off the cooking zone and timer simultaneously
1. Select the desired cooking zone using the cooking zone buttons.
2. Touch the + and - buttons simultaneously: The cooking zone and
timer will switch off.
Switching off the timer - leaving the cooking zone active
1. Select the desired cooking zone using the cooking zone buttons.
2. Touch the “Timer” button again.
3. Touch the + and - buttons simultaneously:
– Only the timerwill switch off.
– The cooking zone will stay on.
52
Uses, Tables and Tips
Pans
The better the pan, the better the results.
• You can recognise good pans by their bases. The base should be as
thick and flat as possible.
• Pay particular attention when buying new pans to the diameter of
the base. Manufacturers often give only the diameter of the upper
rim.
• Pots with aluminium or copper bases can cause metallic discolouring
on the glass ceramic surface, which is very difficult or impossible to
remove.
• Do not use cast iron pans or pans with a rough, burred or damaged
base. This can produce permanent scratching if the pan is slid across
the surface.
• When cold, pan bases are normal-
ly bowed slightly inwards (concave). They should never be
bowed outwards (convex).
• If you wish to use special types of
pan (e.g. a pressure cooker, simmering pan, wok, etc.), please observe the manufacturer's instructions.
2Energy saving tips
You can save valuable energy by observing the following points:
• Always position pots and pans before switching on the cooking zone.
• Dirty cooking zones and pan bases increase power consumption.
• Whenever possible always posi-
tion the lids firmly on pots and
pans to cover completely.
• Switch off the cooking zones be-
fore the end of the cooking time
to use the residual heat such as to
keep foods warm or for melting.
• The base of the pan should be the
same size as the cooking zone.
• Using a pressure cooker reduces
cooking times by up to 50%.
53
Advice on Cooking with and without Automatic Warm up
The automatic warm up function is suitable for:
• dishes that start off cold, are heated up at high power and do not
need to be continually watched when cooking on the selected heat
setting,
• dishes that are put in a hot frying pan.
The automatic warm up function is not suitable for:
• goulash, beef olives and similar braised dishes that need continual
turning until browned correctly, have liquid added and are then
braised until cooked,
• dumplings, pasta dishes with large amounts of liquid,
• cooking with pressure cookers,
• very large quantities of soup/ stew with more than 2 litres of liquid.
General notes:
• When cooking without the automatic warm up function, we recom-
mend the use of a high heat setting to warm up the food (using the
- button) and then leave the dish to finish cooking at an appropriate
lower heat setting.
• Take special note of the results when you first use the appliance! You
can then decide which heat setting is the best for "your dishes" in the
"quantities you are accustomed to preparing" with "your pans". You
will then quickly appreciate the advantages of the automatic function and will feel relaxed about using your new hob.
• You can use the 1 heat setting for keeping food warm.
54
Typical Heat Settings
The information given in the following tables is for guidance. The heat
setting required for cooking depends on the quality of the pans and on
the type and quantity of food.
Switch
Setting
9
84.5
73.5
62.5Frying
58.5
46.5
34.8
23.0
11.0
1) When cooking without the automatic warm up function, the warm up time can be
selected as required.
Automatic
Warm Up
1)
Time
(Min.)
Cooking
Process
Warming up
Frying
Deep-fat
frying
Fast frying
Boiling
Steaming
Sautéing
Poaching
Keeping warm
melting
Examples of Usage
Warming up large amounts of liquid,
boiling pasta,
browning meat,
(browning goulash, pot-roast)
Steaks, pieces of loin,
potato fritters,
fried sausages,
pancakes, doughnuts
Schnitzel/cutlets,
liver, fish,
rissoles, fried eggs
Boiling up to 1.5 l liquid,
potatoes, vegetables
Steaming and sautéing small quantities
of vegetables,
cooking rice and
milk-based dishes
Keeping foods warm,
melting butter,
dissolving gelatine,
melting chocolate
3When heating up or frying, we recommend using the warm up setting
“9” and then continue cooking foods that require longer cooking times
at an appropriate lower heat setting.
55
Cleaning and Care
Hob
1 Important: Cleaning agents must not come into contact with the hot
ceramic glass surface! All cleaning agents must be removed with plenty
of clean water after cleaning because they can have a caustic effect
when the rings are next heated!
Do not use any aggressive cleaners such as grill or oven sprays, coarse
scourers or abrasive pan cleaners.
3Clean the ceramic glass surface after each use when it is warm to the
touch or cold. This will avoid spillages becoming burnt on.
Remove scale and water marks, fat spots and discolouration with a metallic shimmer using a commercially available ceramic glass or stainless
steel cleaner.
Light Soiling
1. Wipe the ceramic glass surface with a damp cloth and a little washing
up liquid.
2. Then rub dry with a clean cloth. Remnants of cleaner must not be left
on the surface.
3. Thoroughly clean the entire ceramic glass cooking surface once a week
with a commercially available ceramic glass or stainless steel cleaner.
4. Then wipe the ceramic glass surface using plenty of clean water and
rub dry with a clean fluff-free cloth.
Stubborn Soiling
1. To remove food that has boiled over
or stubborn splashes, use a glass
scraper.
2. Place the glass scraper at an angle
to the ceramic glass surface.
3. Remove soiling by sliding the blade.
3You can obtain glass scrapers and
ceramic glass cleaners from specialist retailers.
56
1 Problem Dirt
1. Remove burnt-on sugar, melted plastic, aluminium foil or other meltable
materials with a glass scraper imme-diately and while still hot.
1 Important: There is a risk of burning
yourself when the glass scraper is
used on a hot cooking zone!
2. Then clean the hob normally when it
has cooled down.
3If the cooking zone on which some-
thing has melted has already cooled
down, warm it up again for cleaning.
Scratches or dark marks on the ceramic glass surface, caused for example by a pan base with sharp edges, cannot be removed. However, they
do not impair the function of the hob.
Hob Frame
1 Important! Do not put vinegar, lemon-juice or scale removers on the
hob frame, otherwise dull spots will appear.
1. Wipe the frame with a damp cloth and a little washing up liquid.
2. Soften dried dirt with a wet cloth. Then wipe off and rub dry.
57
What to do if …
Rectifying faults
It is possible that faults have been caused by a minor error, which you
can correct yourself with the help of the following instructions. Do not
attempt any further repairs if the following instructions do not help in
each specific case.
1 Warning! Repairs to the appliance are only to be carried out by ap-
proved service engineers. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repairing, please
contact your specialist dealer or customer service.
What do I do if …
… the cooking zones do not work?
Check whether
– the mains fuse (fuse box) is intact or the circuit breaker (at the
household fuse box) has tripped. If the circuit breaker trips or the
fuse blows several times, please call an approved electrician.
– the appliance has been properly switched on,
– the control indicators in the control panel are on,
– the correct cooking zone has been switched on,
– the cooking zones are set to the desired heat setting for cooking,
– the cooking zones have been switched off by the safety switch (see
section “Safety functions”).
58
… the cooking zones cannot be switched on?
Check whether
– the control panel is locked (see section “Locking/Unlocking the Con-
trol Panel”).
– more than 10 seconds have elapsed between operating the On/Off
button and switching on the desired cooking zone, (see section
“Switching on the appliance”).
– the sensor fields are partially covered by a damp cloth or with liquid.
… the display suddenly changes to _ or h for residual heat?
Check whether
– the On/Off button has been operated accidentally.
– the sensor fields are partially covered by a damp cloth, liquid or simi-
lar.
– the safety switch has been activated.
… after switching off the cooking zones, neither _ nor h for residual heat appears in the display?
Check whether
– the cooking zone was only used for a short period and is therefore
not hot enough.
If the cooking zone is hot, call the customer service.
… a cooking zone cannot be switched off?
Check whether
– the touch fields are partially covered by a damp cloth or liquid.
– the lock is activated.
… a cooking zone cannot be switched on?
Check whether
– the lock is activated.
… f is shown in the display?
Check whether the cooking zone has been overheated.
This indicator lights up to show overheating, electronic faults or for
safety reasons.
If you call in customer service to resolve a problem caused by incorrect
operation of the appliance, the customer service engineer's visit will
not be free of charge, even during the warranty period.
59
Installation Instructions
Important! The new appliance may only be installed and connected by
1
qualified personnel.
Please observe this instruction, otherwise the warranty will not cover
any damage that may occur.
Technical Data
Appliance dimensions
Width572 mm
Depth502 mm
Height47 mm
Worktop cut-out dimensions
Width560 mm
Depth490 mm
Corner radiusR5
Cooking rings
60
PositionDiameterPower
Front left120/175/210mm800/1600/2300W
Rear left145mm1200W
Rear right180mm1800W
Front right145mm1200W
Connection voltage230 V ~ 50Hz
Max. total connection value6,5kW
Regulations, Standards, Directives
This appliance meets the following standards:
• EN 60 335-1 and EN 60 335-2-6
relating to the safety of electrical appliances for household use and
similar purposes and
• EN 60350, or DIN 44546 / 44547 / 44548
relating to the operating features of electric cookers, hobs, ovens,
and grills for household use.
• EN 55014-2
• EN 55014
• EN 61000-3-2
• EN 61000-3-3
• relating to basic requirements for electro-magnetic compatibility
protection (EMC).
5 This appliance complies with the following EU Directives:
• 73/23/EWG dated 19.02.1973 (Low Voltage Directive)
• 89/336/EWG dated 03.05.1989 (EMC Directive including Amending
Directive 92/31/EWG).
61
1 Safety Instructions for the Installer
• A device must be provided in the electrical installation which allows
the appliance to be disconnected from the mains at all poles with a
contact opening width of at least 3 mm.
Suitable isolation devices include line protecting cut-outs, fuses
(screw type fuses are to be removed from the holder), earth leakage
trips and contactors.
• In respect of fire protection, this appliance corresponds to
EN 60 335-2-6. This type of appliance may be installed with a high
cupboard or wall on one side.
• Drawers may not be fitted underneath the hob.
• The installation must guarantee shock protection.
• The kitchen unit in which the appliance is fitted must satisfy the sta-
bility requirements of DIN 68930.
• For protection against moisture, all cut surfaces are to be sealed with
a suitable sealant.
• On tiled work surfaces, the joints in the area where the hob sits must
be completely filled with grout.
• On natural, artificial stone, or ceramic tops, the snap action springs
must be bonded in place with a suitable artificial resin or mixed adhesive.
• Ensure that the seal is correctly seated against the work surface with-
out any gaps. Additional silicon sealant must not be applied; this
would make removal more difficult when servicing.
• The hob must be pressed out from below when removed.
62
Electrical Connection
Before connecting, check that the nominal voltage of the appliance,
that is the voltage stated on the rating plate, corresponds to the available supply voltage. The rating plate is located on the lower casing of
the hob.
The heating element voltage is AC230V~. The appliance also works
perfectly on older networks with AC220V~.
The hob is to be connected to the mains using a device that allows the
appliance to be disconnected from the mains at all poles with a contact
opening width of at least 3 mm, eg. automatic line protecting cutout,earth leakage tripsorfuse.
A type H05VV-F cable or one with a higher grade must be used as the
mains connecting cable.
The connection must be carried out as shown in the diagram. The connecting links should be fitted according to the appropriate connection
diagram. The earth lead is connected to terminal E. The earth lead
must be longer than leads carrying electric current.
The cable connections must be made in accordance with regulations and the terminal screws tightened securely.
Finally, the connecting cable is to be secured with the mains cable cleat
and the covering closed by pressing firmly (lock into place).
Before switching on for the first time, any protective foil or stickers
must be removed from the glass ceramic surface.
1 Once connected to the mains supply check that all cooking zones are
ready for use by briefly switching each on in turn at the maximum setting.
63
64
Service
In the “What to do if …” section a number of malfunctions are listed
that you can rectify yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find addresses and telephone numbers in the section “Customer Service Centres”.)
Always prepare in advance for the discussion. This will make diagnosis
of the problem easier and also make it easier to decide if a customer
service visit is necessary:
Please make a note of the following information as accurately as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is important that you make a note of the
following appliance code numbers
that are given on the rating plate:
• model description,
• PNC code (9 digits),
• S No code (8 digits).
We recommend that you record the
code numbers here so that you always have them to hand:
Model: . . . . . . . . . . .
PNC: . . . . . . . . . . .
S-No: . . . . . . . . . . .
When do you incur costs even during the warranty period?
• if you could have remedied the fault yourself using the fault table
(see section “What to do if …”),
• if the customer service technician has to make several journeys be-
cause he was not provided with all the relevant information before
his visit and therefore, forexample, has to fetch spare parts. These
multiple trips can be avoided if you prepare your phone call as described above.
65
Montage / Assembly
66
67
From the Electrolux Group. The world´s No.1 choice.
The Electrolux Group is the world´s largest producer of powered appliances for kitchen, cleaning and outdoor
use. More than 55 million Electrolux Group products (such as refrigerators, cookers, washing machines,
vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of approx. USD 14 billion in more
than 150 countries around the world.
Hier Typenschild aufkleben
(nur für Werk)
AEG Hausgeräte GmbH
Postfach 1036
D-90327 Nürnberg