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61402 G
61502 G
Instruction Booklet Gas Hob
GB
IE
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2
Contents
Important Safety Information ..................................................................................... 3
Instructions for the User ............................................................................................... 5
Description of the Hob ............................................................................................................ 5
Operation...................................................................................................................................... 6
Maintenance and Cleaning ................................................................................................... 8
The Hob Top ................................................................................................................................. 8
The Pan Supports ....................................................................................................................... 8
The Burners .................................................................................................................................. 8
The Ignition Electrode ............................................................................................................. 8
Something Not Working? ....................................................................................................... 9
Guarantee/Customer Service .............................................................................................. 24
European Guarantee ............................................................................................................. 2 6
Instructions for the Installer ...................................................................................... 10
Engineer technical data ....................................................................................................... 1 0
Important Safety Requirements ........................................................................................ 1 2
Installation ................................................................................................................................ 13
Gas Connection ....................................................................................................................... 1 4
Location ...................................................................................................................................... 1 4
Fitting the hob into the Worktop .................................................................................... 15
Building In ................................................................................................................................ 16
Building over a cupboard or drawer .............................................................................. 16
Building over a kitchen unit with door ........................................................................ 16
Electrical Connections ..........................................................................................................17
Permanent Connection ........................................................................................................ 1 8
Wiring Diagram ....................................................................................................................... 1 8
Fault Finding ............................................................................................................................ 1 9
Preliminary Electrical Systems Check .............................................................................. 19
Ignition System / Gas Ignition ........................................................................................... 2 1
Commissioning ........................................................................................................................ 22
Pressure Testing ....................................................................................................................... 2 2
Conversion from Natural Gas to Liquid Gas ................................................................. 23
Guide to Use the instructions
The following symbols will be found in the text to guide you throughout the Instructions:
Safety Instructions
Step by step instructions for an
operation
Hints and Tips
Environmental information
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3
Important Safety Information
You MUST read these warnings carefully before installing or using the hob. If
you need assistance, contact our Customer Care Department on 08705 350350
Installation
This appliance must be installed and serviced by a competent person as stated in
the Gas Safety (Installation and Use) Regulations Current Editions and the IEE
Wiring Regulations.
For appliances installed in the Republic of Ireland please refer to NSAI-Domestic
Gas Installations I.S.813 Current Editions and the ETCI Rules for Electrical
Installations.
Remove all packaging before using the hob.
Ensure that the gas and electrical supply complies with the type stated on the
rating plate, located near the gas supply pipe.
Do not attempt to modify the hob in any way.
People Safety
This hob is designed to be operated by adults. Do not allow children to play near or
with the hob.
This appliance is not intended for use by children or other persons whose physical,
sensory or mental capabilities or lack of experience and knowledge prevents them
from using the appliance safely without supervision or instruction by a responsible
person to ensure that they can use the appliance safely.
The hob gets hot when it is in use. Children should be kept away until it has cooled.
Children can also injure themselves by pulling pans or pots off the hob.
During Use
This hob is intended for domestic cooking only. It is not designed for commercial
or industrial purposes.
This appliance is not connected to a combustion products evacuation device. It
must be installed and connected in accordance with current installation regulations.
Particular attention shall be given to the relevant requirements regarding
ventilation.
When in use a gas cooking hob will produce heat and moisture in the room in
which it has been installed. Ensure there is a continuous air supply, keeping air
vents in good condition or installing a cooker hood with a venting hose.
Ensure a good ventilation around the appliance. A poor air supply could cause lack
of oxygen.
When using the hob for a long period time, the ventilation should be improved,
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4
by opening a window or increasing the extractor speed.
Do not use this hob if it is in contact with water. Do not operate the hob with
wet hands.
Ensure the control knobs are in the ‘OFF’ position when not in use.
When using other electrical appliances, ensure the cable does not come into
contact with the hot surfaces of the cooking appliance.
Unstable or misshapen pans should not be used on the hob as unstable pans can
cause an accident by tipping or spillage.
Never leave the hob unattended when cooking with oil and fats.
Never use plastic or aluminium foil dishes on the hob.
Perishable food, plastic items and areosols may be affected by heat and should
not be stored above or below the hob unit.
This appliance cannot be cleaned with steam or with a steam cleaning machine.
Service
This hob should only be repaired or serviced by an authorised Service Engineer
and only genuine approved spare parts should be used.
Environmental Information
After installation, please dispose of the packaging with due regard to safety and
the environment.
When disposing of an old appliance, make it unusable, by cutting off the cable.
The symbol on the product or on its packaging indicates that this product
may not be treated as household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic equipment.
By ensuring this product is disposed of correctly, you will help prevent potential
negative consequences for the environment and human health, which could
otherwise be caused by inappropriate waste handling of this product. For more
detailed information about recycling of this product, please contact your local
city office, your household waste disposal service or the shop where you purchased
the product.
These instructions are only valid for countries whose identification symbols
are shown on the cover of this instruction booklet and on the appliance
itself.
Keep this instruction book for future reference and ensure it is passed on to
MANUFACTURER:
ELECTROLUX HOME PRODUCTS ITALY S.P.A.
Viale Bologna, 298 - 47100 Forlì - Italy
any new owner.
Page 5
Description of the Hob
5
3
1
2
4
3
5
6
7
8
1. Hob Top
2. Rapid Burner
3. Semi-rapid Burner
4. Auxiliary Burner
5. Control knob for back right burner (semi-rapid)
6. Control knob for back left burner (semi-rapid)
7. Control knob for front left burner (rapid)
8. Control knob for front right burner (auxiliary)
INSTALLATION
Any gas installation must be carried out by a registered competent person,
and in accordance with existing rules and regulations.
The relevant instructions are to be found in the second section of this manual.
Please, ensure that, once the hob is installed, it is easily accessible for the
engineer in the event of a breakdown.
WHEN THE HOB IS FIRST INSTALLED
Once the hob has been installed, it is important to remove any protective materials,
which were put on in the factory.
The manufacturer will not accept liability, should the above instructions or
any of the other safety instructions incorporated in this book be ignored.
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Operation
Hob burners control knobs
The symbols on the knobs mean that :
there is no gas supply
there is maximum gas supply
there is minimum gas supply
Lighting the burners
For easier lighting, proceed before putting a pan on the pan support.
To light a burner:
turn the relevant knob anticlockwise to maximum position ( ).
Upon ignition, keep the knob pushed down about 5 seconds. This will allow the
"thermocouple" (Fig. 1 - letter D) to be heated and the safety device to be
switched off, otherwise the gas supply would be interrupted.
Then adjust the flame as required.
If the burner does not ignite, turn the control
knob to zero, and try again.
If you cannot light the flame even after several
attempts, check the "cap" (Fig. 1 - letter A) and
“crown” (Fig. 1 - letter B) are in the correct position.
When switching on the mains, after installation
or a power cut, it is quite normal for the spark
generator to be activated automatically.
In the absence of electricity, ignition can occur
without the electrical device; in this case,
approach the burner with a flame, push the
relevant knob down and turn it anti-clockwise
until it reaches the “maximum” position.
If the control knobs become difficult to turn,
please contact your local Service Force Centre.
A - Burner cap
B - Burner crown
C - Ignition electrode
D - Thermocouple
Fig. 1
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7
Do not keep the control knob pressed for more than 15 seconds.
If the burner does not light even after 15 seconds, release the control knob,
turn it the “off” position (
) and wait for at least one minute before trying
to light the burner again.
If the burner accidentally goes out, turn the control knob to the “off” po-
sition (
) and wait for at least 1 minute before trying to light the burner
again.
Burner minimum maximum
diameter diameter
Rapid 160 mm 240 mm
Medium (semi-rapid) 120 mm 220 mm
Small (auxiliary) 80 mm 160 mm
As soon as a liquid starts boiling, turn down the flame so that it will
barely keep the liquid simmering.
Use only pans or pots with flat bottom.
If you use a saucepan which is smaller than the recommended size, the
flame will spread beyond the bottom of the vessel, causing the handle to
overheat.
Carefully supervise cooking with fat or oil, since these types of foodstuff
can result in a fire, if over-heated.
The stainless steel can become tarnished if excessively heated. Therefore
prolonged cooking with potstones, earthenware pans or cast-iron plates
is inadvisable. Also, do not use aluminium foil to protect the top during
use.
Make sure pots do not protrude over the edges of the cooktop and that
they are centrally positioned on the rings in order to obtain lower gas
consumption.
Do not place unstable or deformed pots on the rings: they could tip over
or spill their contents, causing accidents.
Pots must not enter the control zone.
It is advisable to use cast iron recipients or steak plates only on the rear
burners, so as not to damage the electronic lighting components.
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8
Maintenance and Cleaning
Before any maintenance or cleaning can be carried out, you must
DISCONNECT the hob from the electricity supply.
The hob is best cleaned whilst it is still warm, as spillage can be removed
more easily than if it is left to cool.
This appliance cannot be cleaned with steam or with a steam cleaning
machine.
The Hob Top
Regularly wipe over the hob top using a soft cloth well wrung out in warm water to
which a little wasing up liquid has been added. Avoid the use of the following:
- household detergent and bleaches;
- impregnated pads unsuitable for non-stick saucepans;
- steel wool pads;
- bath/sink stain removers.
Should the hob top become heavily soiled, the following products are recommended:
- For stainless steel hobs use a proprietary stainless steel cleaner.
- For other hobs use Hob Brite or Bar Keepers Friend.
Do not leave acid or alkaline substances (e.g. vinegar, salt, lemon juice, etc.) on
the cooktop.
The Pan Supports
The pan supports are dishwasher proof. If washing them by hand, take care when
drying them as the enamelling process occasionally leaves rough edges. If necessay,
remove stubborn stains using a paste cleaner.
After cleaning, make sure that the pan supports are correctly positioned.
The Burners
The burner caps and crowns can be removed for cleaning.
Wash the burners caps and crowns using hot soapy water, and remove marks with a
mild paste cleaner. A well moistened soap impregnated steel wool pad can be used
with caution, if the marks are particularly difficult to remove.
After cleaning, be sure to wipe dry with a soft cloth.
The Ignition Electrode
The electric ignition is obtained through a ceramic electrode which contains a metal
electrode (Fig. 1 - C). Keep these components very clean, to avoid difficult lighting,
and check that the burner crown holes (Fig. 1 - B) are not obstructed.
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Something Not Working?
If the hob is not working correctly, please carry out the following checks before
contacting your local Service Force Centre.
SYMPTOM
There is no spark when lighting
the gas.
SOLUTION
Check that the unit is plugged in
and the electrical supply is
switched on.
Check that the RCCB has not
tripped (if fitted).
Check the mains fuse has not
blown.
Check the burner cap and crown
have been replaced correctly,
e.g. after cleaning.
The gas ring burns unevenly.
Check the main jet is not
blocked and the burner crown is
clear of food particles.
Check the burner cap and crown
have been replaced correctly,
e.g. after cleaning.
If after all these checks, your hob still does not operate correctly, contact your
local Service Force Centre.
Please note that it will be necessary to provide proof of purchase for any inguarantee service calls.
In-guarantee customers should ensure that the above checks have been made as
the engineer will make a charge if the fault is not a mechanical or electrical
breakdown.
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Instructions for the Installer
Engineer technical data
OVERALL DIMENSIONS Width: 580 mm
Depth: 500 mm
CUT OUT DIMENSIONS Width: 550 mm
Depth: 470 mm
SUPPLY CONNECTIONS Gas:
R 1/2 inch (1/2 inch male) Rear right hand corner
Electric:
230 V~ 50 Hz supply, 3 core flexible cable with
non rewireable plug fitted with a 3 amp cartridge fuse
HEAT INPUT
Rear Left Burner 2.0 kW (6826 BTU/HR)
(semi rapid)
Front Left Burner 3.0 kW Natural Gas (10239 BTU/HR)
(rapid) 2.8 kW LPG (9556 BTU/HR)
Rear Right Burner 2.0 kW (6826 BTU/HR)
(semi rapid)
Front Right Burner 1.0 kW (3413 BTU/HR)
(auxiliary)
APPLIANCE CLASS 3
APPLIANCE CATEGORY II2H3+
GAS SUPPLY Natural gas G20 (2H) / 20 mbar
This appliance is manufactured according to the following EEC
directives:
2006/95 EEC - 93/68 EEC - 89/336 EEC - 90/396 EEC,
current edition.
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TYPE OF GAS
NATURAL GAS
20 mbar
VALUE =
37.78 MJ/m
Ws - 50.7 MJ/ m
LIQUID GAS
28-30/37 mbar
49.92 MJ/Kg
3
VALUE =
BURNER RAPID SEMI-RAPID
AUXILIARY
POSITION M AX MI N M AX MI N M AX MI N
NOMINAL THERMAL
POWER kW 3.0 0.75 2.0 0.45 1.0 0.33
NOMINAL FLOW
RATE m3/h 0.286 0.057 0.190 0.038 0.095 0.028
3
NOZZLE REFERENCE 11 9 Adjust. 9 6 Adjust. 7 0 Adjust.
1/100 mm
NOMINAL THERMAL
POWER kW 2.8 0.75 2.0 0.45 1.0 0.33
NOMINAL FLOW
RATE g/h 2 0 2 4 3.5 1 4 4 2 9 7 2 21,5
NOZZLE REFERENCE 8 6 4 2 7 1 3 2 5 0 2 8
1/100 mm
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Important Safety Requirements
This hob must be installed in accordance with the Gas Safety (Installation and Use) Regulations
(Current Edition) and the IEE Wiring Regulations (Current Edition).
For appliances installed in the Republic of Ireland please refer to NSAI- Domestic Gas Installation
I.S. 813 Current Editions and the ETCI Rules for Electrical Installations.
Provision for Ventilation
Detailed recommendations are contained in the following British Standards Codes Of Practice:
B.S. 6172/ B.S. 5440, Par. 2 and B.S. 6891 Current Editions.
The hob should not be installed in a bed sitting room with a volume of less than 20 m3. If it is
installed in a room of volume less than 5 m3 an air vent of effective area of 100 cm2 is required.
If it is installed in a room of volume between 5 m3 and 10 m3 an air vent of effective area of 50
cm2 is required, while if the volume exceeds 11 m3 no air vent is required.
However, if the room has a door which opens directly to the outside no air vent is required even
if the volume is between 5 m3 and 11 m3.
If there are other fuel burning appliances in the same room, B.S. 5440 Part 2 Current Edition,
should be consulted to determine the requisite air vent requirements.
For appliances installed in the Republic of Ireland please refer to the NSAI- Domestic Gas
Installation I.S. 813 Current Editions Table Four.
Page 13
Installation
IMPORTANT
This hob must be installed by a competent person to the relevant Gas Standards.
Any gas installation must be carried out by a registered competent person.
Please, ensure that, once the hob is
installed, it is easily accessible for the
engineer in the event of a breakdown.
The manufacturer will not accept
liability, should the above
instructions or any of the other
safety instructions incorporated in
this instruction booklet be ignored.
On the end of the shaft, which includes
the G 1/2" threaded elbow, adjustment
is fixed so that the washer is fitted
between the components as shown in
the diagram. Screw the parts together
without using excessive force.
A) End of shaft with nut
B) Washer
C) Elbow
13
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Gas Connection
Connection to the gas supply should be with either rigid or semi-rigid pipe, i.e. steel or copper.
The connection should be suitable for connecting to R 1/2 (1/2 BSP male thread).
When the final connection has been made, it is essential that a thorough leak test is carried out
on the hob and installation.
Ensure that the main connection pipe does not exert any strain on the hob.
It is important to install the elbow correctly, with the shoulder on the end of the
thread, fitted to the hob connecting pipe.
Failure to ensure the correct assembly will cause leakage of gas.
Location
The hob may be located in a kitchen, a
kitchen/diner or bed sitting room, but not in
a bathroom, shower room or garage.
Ensure that there is a minimum distance of 55
mm between the rear cut out edge and the
wall.
A minimum distance of 100 mm must be left
between the side edges of the cut out and
any adjacent cabinets or walls.
600 MIN.
The minimum distance combustible material
can be fitted above the hob in line with the
edges of the hob is 400 mm. If it is fitted below
400 mm a space of 50 mm must be allowed
from the edges of the hob.
The minimum distance combustible material
or a cooker hood can be fitted above the hob
is 650 mm.
For appliances installed in the Republic of
Ireland please refer to NSAI- Domestic Gas
Installation I.S 813 Current Edition Section
7- Permitted Locations of Appliance.
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Fitting the Hob into the Worktop
Before fitting the hob into the cut out, a sealing gasket supplied with the hob
must be fitted to the edge of the cut out. It is essential that no gaps are left in
this seal in order to prevent spillage near
the hob seeping into the cabinet below.
1) place the sealing gasket all around the
edge of the cut out.
2) Place the hob in the cut out, taking care
that it is centred.
3) Fix the hob with the relevant fixing
clamps and screws, as shown in the
diagram.
4) When the screws have been tightened,
the excess seal can be removed.
The edge of the hob forms a double seal which
prevents the ingress of liquids.
Seal
a
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Building In
Building over a cupboard or
drawer
If the hob is to be installed above a cupboard or
drawer it will be necessary to fit a heat resistant board
below the base of the hob on the underside of the
work surface.
It is also recommended to carry out the electrical
connection to the hob as shown in diagrams 1 and
2.
1
FLEX
OUTLET
ON/OFF SWITCH
Building over a kitchen unit with
door
Proper arrangements must be taken in designing the
furniture unit, in order to avoid any contact with the
bottom of the hob which can be heated when it is
operated. The recommended solution is shown in
diagram 3.
The panel fitted under the hob ("a") should be easily removable to allow easy access if
technical assistance is needed. The space behind the kitchen unit ("b") can be used for
connections.
Dimensions are given in mm.
ON/OFF SWITCH
2 3
FLEX
OUTLET
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Electrical Connections
Any electrical work required to install this hob should be carried out by a qualified
electrician or competent person, in accordance with the current regulations.
THIS HOB MUST BE EARTHED.
The manufacturer declines any liability should these safety measures not be observed.
This hob is designed to be connected to a 230 V 50 Hz AC electrical supply.
Before switching on, make sure the electricity supply voltage is the same as that indicated on the
hob rating plate. The rating plate is located on the bottom of the hob. A copy is attached on the
back cover of this book.
The hob is supplied with a 3 core flexible supply cord incorporating a 3 amp plug fitted. In the
event of having to change the fuse, a 3 amp ASTA approved (BS 1362) fuse must be used.
Should the plug need to be replaced for any reason, the wires in the mains lead are coloured in
accordance with the following code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live
1) Connect the green and yellow (earth)
Upon completion there must be no cut, or stray strands of wire present and the cord clamp
must be secure over the outer sheath.
wire to the terminal in the plug which is
marked with the letter 'E' or the earth
symbol or coloured green and
yellow.
2) Connect the blue (neutral) wire to the
terminal in the plug which is marked
with the letter 'N' or coloured black.
FO 0390
3) Connect the brown (live) wire to the
terminal in the plug which is marked
with the letter 'L' or coloured red.
A cut off plug inserted into a 13 amp socket is a serious safety (shock) hazard.
Ensure that the cut off plug is disposed of safely.
The replacement of electric cable must be carried out exclusively by the service
force centre or by personnel with similar competencies, in accordance with the
current regulations.
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Permanent Connection
In the case of a permanent connection, it is necessary that you install a double pole switch
between the hob and the electricity supply (mains), with a minimum gap of 3 mm between the
switch contacts and of a type suitable for the required load in compliance with the current
electric regulations.
The switch must not break the yellow and green earth cable at any point.
Ensure that the hob supply cord does not come into contact with surfaces with
temperatures higher than 50 deg. C.
Wiring Diagram
Page 19
Fault Finding
19
Preliminary Electrical Systems Check
START
Isolate appliance
and carry out:
A: Earth Continuity
check.
NO
Has inlet fuse blown?
NO
Inlet wiring
faulty.
Rectify any
fault.
YES
Carry out:
C: Polarity check.
YES
PLUG (with cover removed)
Earth Wire
Green/Yellow
Neutral Wire
Blue
Carry out:
D: Resistance to
Earth check.
Electricity supply
should now be
satisfactory.
( )
FUSE
Brown
Brown
Blue
Blue
Green
Yellow
SOCKET
(face view)
( )
E
Green
Yellow
Isolate appliance and
carry out:
B: Insulation check.
Rectify any fault
including replacing
fuses as necessary.
N
L
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20
A. EARTH CONTINUITY CHECK
Appliance must be electrically disconnected - meter set on W (Ohms) x 1 scale and
adjust zero if necessary.
— Test leads from any appliance earth point to earth pin on plug. Resistance should
be less than 0.1 W (Ohm), check all earth wires for continuity and all contacts
clean and tight.
B. INSULATION CHECK
Appliance electrically disconnected, all switches ON.
a) meter set on W (Ohms) x 1 scale.
Test leads from L to N in appliance terminal block. If meter reads «0» then there is a
short circuit.
b) meter set on W (Ohm) x 100 scale.
Repeat test with leads from L to E. If meter reads less than × (infinity) there is a fault.
NOTE - Should it be found that the fuse has failed but no fault is indicated - a detailed continuity
check (i.e. by disconnecting and checking each component) is required to trace the faulty
component.
It is possible that a fault could occur as a result of local burning/arcing but no fault could be
found under test. However a detailed visual inspection should reveal evidence of burning
around the fault.
Page 21
Ignition System / Gas Ignition
21
Ignitor does not spark
YES
NO
Check plug top fuse and
replace if necessary
Check polarity and earth
continuity of supply point
Check earth continuity
of appliance
Check continuity from 'N' on the
mains connector block and "O" on
the ignitor unit
Check gas supply at
burner
Light burner manually
Check by pass simmer
adjusted
Check position of the
electrode
Check continuity from the tip of
each electrode to the terminals 1
to 4 on the ignitor unit
Check fitting
of burners
Check continuity from 'L' on the
mains connector block and the
taps ignition switches
Check continuity from ignition
switches connector to ignitor unit
Check for breaks in the insulation
of the HT leads
Change the ignitor unit
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22
Commissioning
When the hob has been fully installed it will be necessary to check the minimum flame setting.
To do this, follow the procedure below.
1) Turn the gas tap to the MAX position and ignite.
2) Set the gas tap to the MIN flame position then turn the control knob from MIN to MAX
several times. If the flame is unstable or is extinguished follow the procedure below.
Procedure:
1) Re-ignite the burner and set to MIN.
2) Remove the control knob.
3) To adjust, use a thin bladed screwdriver
and turn the adjustment screw (see
diagram) until the flame is steady and
does not extinguish, when the knob is
turned from MIN to MAX. Repeat this
procedure for all burners.
Minimum adjustment screw
Pressure Testing
The pressure testing must becarried out on the burners.
Proceed as follows:
1) Remove the pan supports andthe burner caps and crowns.
2) Fit manometer tube over the injector.
3) Turn on the burner gas supply and ignite another burner supply.
The pressure reading should be nominally 20 mbar and must be between 17 mbar
and 25 mbar.
4) Turn off the burner supplies.
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23
Conversion from Natural Gas to Liquid Gas
IMPORTANT
The replacement/conversion from natural gas to LPG should only be undertaken by
a competent person.
It is important to note that this model is designed for use with natural gas but can be converted
for use with butane or propane gas providing the correct injectors are fitted. The gas rate is
adjusted to suit.
Method
1) Ensure that the gas taps are in the 'OFF' position
2) Isolate the hob from the electricity supply
3) Remove all pan supports, burner caps, rings, crowns and control knobs.
4) With the aid of a 7mm box spanner the burner injectors can then be unscrewed and
replaced by the appropriate LPG injectors.
TO ADJUST THE GAS RATE
With the aid of a thin bladed screwdriver completely tighten down the by pass adjustment
screw. Upon completion stick the replacement rating plate on the under side of the hob.
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24
Guarantee/Customer Service
Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase this AEG-
Electrolux appliance or any part thereof is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for
labour, materials or carriage on condition that:
· The appliance has been correctly installed and used only on the electricity or gas supply
stated on the rating plate.
· The appliance has been used for normal domestic purposes only, and in accordance with
the manufacturer’s instructions.
· The appliance has not been serviced, maintained, repaired, taken apart or tampered with
by any person not authorised by us.
· Electrolux Service Force Centre must undertake all service work under this guarantee.
· Any appliance or defective part replaced shall become the Company’s property.
· This guarantee is in addition to your statutory and other legal rights.
Exclusions
· Damage or calls resulting from transportation, improper use or neglect, the replacement of
any light bulbs or removable parts of glass or plastic.
· Costs incurred for calls to put right an appliance which is improperly installed or calls to
appliances outside the United Kingdom.
· Appliances found to be in use within a commercial environment, plus those which are
subject to rental agreements.
· Products of Electrolux manufacturer that are not marketed by Electrolux.
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Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please
contact your local Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre covering your
postcode area.
For the address of your local Service Force Centre and further information about Service Force,
please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading
“Something not working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found on the rating plate).
5.The purchase date.
Please note a valid purchase receipt or guarantee documentation is required for in guarantee
service calls.
Customer Care
For general enquiries concerning your Electrolux appliance, or for further information on
Electrolux products please contact our Customer Care Department by letter or telephone at the
address below or visit our website at www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350 350 (*)
(*) Calls may be recorded for training purposes
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26
European Guarantee
This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user
manual, for the period specified in the appliance guarantee or otherwise by law. If you move
from one of these countries to another of the countries listed below the appliance guarantee
will move with you subject to the following qualifications:
• The appliance guarantee starts from the date you first purchased the appliance which will be
evidenced by production of a valid purchase document issued by the seller of the appliance.
• The appliance guarantee is for the same period and to the same extent for labour and parts
as exists in your new country of residence for this particular model or range of appliances.
• The appliance guarantee is personal to the original purchaser of the appliance and cannot
be transferred to another user.
• The appliance is installed and used in accordance with instructions issued by Electrolux and
is only used within the home, i.e. is not used for commercial purposes.
• The appliance is installed in accordance with all relevant regulations in force within your
new country of residence.
The provisions of this European Guarantee do not affect any of the rights granted to you by law.
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www.aeg-electrolux.co.uk
35687-8103 11/07 R.0 Subject to change without notice
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