Please read this user information carefully.
Pay particular attention to the section "Safety" on the first Info pages.
Please keep this user information in a safe place for later reference.
Pass it on to any future owners of the unit.
The warning triangle and /or signal words (Warning!, Caution!, Impor-
1
tant!) emphasise information which is important for your safety or for
the unit's functional reliability. It is imperative that this information is
observed.
0 1. This symbol guides you step by step through the operation of the appli-
ance.
2. ...
Next to this symbol you will find additional information and practical
3
tips on using the appliance.
Tips and information on economical and environmentally responsible
2
use of the unit are identified with the clover leaf.
For any faults which occur, this user information contains information
on how to remedy these faults yourself. See the section "What to do
if ..."
Printed on recycled paper.
Thinking ecologically means acting ecologically.
The safety aspects of AEG electrical appliances comply with accepted
technical standards and the German Appliance Safety Law. However, as
manufacturers we regard it as our responsibility to inform you about
the following safety instructions.
Before Using for the First Time
• Refer to the "Installation and Connection Instructions" further on in
this user information.
• If units are delivered in the winter months at minus temperatures:
Store the washing machine at room temperature for a few hours before putting it into operation.
Correct Use
• The washing machine is only intended for washing normal domestic
washing. If the appliance is used for a wrong purpose or wrongly operated, the manufacturer cannot assume any liability for any damages.
• Additions or modifications to the washing machine are strictly forbidden due to safety reasons.
• Use only detergent which is suitable for washing machines. Refer to
the detergent manufacturer's instructions.
• The washing must not contain any flammable solvents. Also bear this
in mind when washing pre-cleaned washing.
• Do not use the washing machine for dry-cleaning.
• Dyes /dye-removing agents may only be used in the washing machine
if the manufacturer expressly permits use of these products. We cannot accept liability for any damage.
• Use only water from the water mains. Use rain water or service water
only if it meets the requirements defined in DIN 1986 and DIN 1988.
• Frost damage is not covered by the warranty! If the washing machine
is in a room subject to possible frost hazards, emergency emptying
must be carried out if there is a risk of frost (see the Section "Carrying out emergency emptying“).
6
Operating Instructions
Child Safety
• Packaging materials (e.g. films, polystyrene) can be dangerous for
children. Risk of suffocation! Keep packaging away from children.
• Children frequently cannot recognise hazards involved in handling
electrical appliances. Therefore, ensure that they are properly supervised during operation and never allow children to play with the
washing machine-there is a riskthat theycan lockthemselves insideit.
• Ensure that children or small animals do not climb into the washing
machine's drum.
• When disposing of washing machines pull out the mains plug, destroy
the door lock, cut off the electrical supply lead and dispose of the
plug and remaining cable. This means that playing children cannot
shut themselves in and cannot encounter a potentially lethal hazard.
General Safety
• Repairs to washing machines may only be carried out by skilled
persons. Improper repairs can cause significant hazards for the user.
If your appliance needs repairing, please contact customer service or
your dealer.
• Never put the washing machine into operation if the mains cable is
damaged or if the control panel, work top or base area is damaged in
such a way that the inside of the appliance is openly accessible.
• Before cleaning, care and maintenance work, switch off the washing
machine. Also, pull the mains plug out of the socket, or - in the case
of permanent connection - switch off the LS switch in the fuse box
or completely unscrew the screw-in fuse.
• Never pull the mains plug out of the socket by the cable. Always use
the plug.
• Multiple connectors, couplings and extension cables must not be
used. Fire hazard through overheating!
• Do not spray down the washing machine with a water jet. Danger of
electrical shock!
• The glass in the filling door become hot when high-temperature
washing programmes are used. Do not touch!
• Allow the washing solution to cool down before performing and
emergency emptying of the appliance, before cleaning the solution
pump or before an emergency opening of the filling door.
• Small animals can chew on power cables and water hoses. This can
cause a danger of electric shock and water damage. Keep small
animals away from washing machines.
7
Operating Instructions
2 Disposal
Disposing of the Packaging Material!
Dispose of the packaging of your washing machine correctly. All pakkaging materials used are environmentally-compatible and recyclable.
• Plastic parts are identified with internationally standardised abbreviations:
>PE<for polyethylene, e.g. packing films.
>PS<for polystyrene, e.g. cushion parts (always CFC-free)
>POM< for polyoxymethylene, e.g. plastic clips.
• Cardboard packaging is manufactured from recycled paper and
should be deposited in the waste paper collection for recycling.
Disposing of your old appliance!
When you put your unit out of operation one day, please bring it to
your nearest recycling centre or to your dealer.
2 Environmental tips
• A pre-wash cycle is not necessary in the case of washing which is not
excessively dirt. This saves detergent, water and time (and is gentle on
the environment.)
• If the indicated load capacities are taken full advantage of, the washing machine is especially efficient.
• For small loads, use only one half to one third of the recommended
detergent quantity.
• Suitable pre-treatment enables marks and limited amounts of dirt to
be removed. You can then wash at a lower temperature.
• Wash slightly to normally dirty cottons with the energy-saving program.
• There is often no need for the softener. Try it once! If you use a drier,
your washing will become soft and fluffy even without a softener.
• In the case of medium to high water hardness (hardness range runs to
upwards, see "Detergent and care agents“), you should use a water
softener. The detergent can then always be metered for hardness
range I (= soft).
Main wash detergent
(powder form) and
possibly water softener
Stain removers
Pre-wash detergent/
soaking agent or
water softener
Liquid care agents
(conditioner,
finisher, starch)
9
Operating Instructions
Control panel
Spin speed / RINSE HOLD
button
Additional program
buttons
DOOR / LIGHT button
Multi-display
START/PAUSE button
DELAY TIMER button
Program selector
The program selector defines the nature of the washing cycle (e.g. water
level, drum movement, number of
rinses, spin speed) to suit the type of
washing, as well as the wash temperature.
Program se-
quence display
Program selector
OVER DOSING display
10
I (OFF)
Switches off the washing machine.
All other positions are "switched on".
t (COTTONS/LINEN)
Main washing cycle Cottons / Linen (Cottons / Linen) at 30 °C to 95 °C.
Position E (ENERGY SAVING): Energy-saving program at approx. 67 °C
2
for slightly to normally dirty cottons, extended washing time (cannot
be combined with ]/SHORT and ä/STAIN).
Operating Instructions
} (EASY-CARES)
Main washing cycle for easy-care textiles (mixed fabrics) at 40 °C to
60 °C.
Position < (EASY IRON): Main washing cycle at 40 °C for easy-care
textiles which, with the aid of this program, only have to be either
gently ironed or not ironed at all.
à (DELICATES)
Main washing cycle for delicates at 30 °C or 40 °C.
s (WOOLLENS) / P (HAND WASH)
Main washing cycle (cold to 40 °C) for machine-washable woollens and
for hand-washable woollen textiles with the care symbol ï (Hand
wash).
(SILK)
Main washing cycle at 30 °C for hand-washable and machine-washable
silk.
As silk is a very sensitive textile, we recommend that only one garment
3
be washed if possible and that such garments never be washed together with other rough textiles. For extremely sensitive silk textiles, even
more gentle treatment can be used via the button ] (SHORT).
B (STARCHING)
Separate starching, separate conditioning, separate impregnation of
wet washing (1 rinse cycle, liquid conditioner from the compartment
æ is rinsed in, spinning).
If a separate rinse cycle is required, this can also be run. In this case,
simply do not add any conditioner to the compartment.
C (PUMP OUT)
Pumping off the water after a rinse hold (without spinning).
o (Rinse Hold) means: The washing remains lying in the last rinsing
3
water. It is not spun.
D (SPIN)
Pumping off the water after a rinse hold and spinning, or separate
spinning of hand-washed cottons/ linen.
F (SHORT SPIN)
Pumping off the water after a rinse hold and gentle spin, or separate
gentle spinning of sensitive textiles (easy-cares, delicates, woollens).
11
Operating Instructions
Additional program buttons
The additional program buttons are for adapting
the washing program to the dirtiness of the washing. Additional programs are not required for washing which is not excessively dirty.
Various functions can be combined with each other,
depending on the program.
k (PRE WASH)
Cold pre wash before the main washing cycle which
follows on automatically. with intermediate spin at
t (COTTONS/LINEN), without intermediate spinning in the case of } (EASY CARES) and à (DELICATES).
q (SOAKING)
Approx. 1 hour at 30 °C or 40 °C, depending on the set program. Can be
extended with the button b (DELAY TIMER) by max. 19 hours. This is
followed by the main washing cycle.
] (QUICK WASH)
Shortened washing cycle for slightly dirty washing.
ä (STAIN)
For treating very dirty washing or stained washing. (In-wash stain
treatment is added during the program on a time-optimized basis)
12
With the setting s (WOOLLENS)/P (HAND WASH) it is not possible to
3
select the additional programs (any buttons pressed have no effect).
Operating Instructions
Consumption values and time requirements
The values for selected programs in the following tables were determined under normal conditions. However, there is a helpful orientation
aid for domestic operation.
Program selector/Temperature
t (COTTONS/LINEN) 955391.65137
t (COTTONS/LINEN) 60
t (COTTONS/LINEN) 40 5440.55122
} (EASY CARES) 402.5450.42102
à (DELICATES) 302.5490.4068
s (WOOLLENS)/ P (HAND WASH) 302420.2037
1) Note: Program setting for a test in accordance with EN 60 456. The consumption
values deviate from the defined values depending on the water pressure, water
hardness, water inflow temperature, room temperature, washing type, washing
quantity, the detergent used, fluctuations in the mains voltage and the selected
additional functions.
1)
Load
in kg
5390.89125
Water
in litres
Energy
in kWh
Running time display
The durations of the washing programs depend
3
on the washing habits and ambient conditions
at the installation location. E. g. the washing
type, washing quantity, type of detergent, water temperature and room temperature etc.
can influence the duration of the washing program.
The washing machine saves from each program the running times of
the last wash cycles and calculates from them the average running time
for a washing cycle. This average running time is shown by the Multidisplay during the next wash.
After several washes, the running time shown in the multi display is
thereby adapted to the usual washing practice and the ambient conditions at the installation location.
Time in
minutes
13
Operating Instructions
What does "UPDATE“ mean?
Your washing machine's washing programs are controlled by software.
New types of textiles or new detergents may require new washing programs in the future. In most cases, the software can be adapted to this.
For further information on the "update“, please consult the Customer
Service. You can also enquire about the costs for an "update“ with your
Customer Service.
Anti-flood system Aqua Control +
Aqua Alarm
In the event of damage to the supply hose, the system blocks the further supply of water to the unit directly st the water tap.
If water escapes at another point, the drainage pump pumps the water
off automatically - even if the unit is switched on. It is merely necessary for the washing machine to be connected to the mains. If the antiflood system responds, a warning signal sounds at the same time.
14
Operating Instructions
Before the first wash
0 Perform a washing cycle without washing. Program: t (COTTONS/LI-
NEN) 95 with half the amount of detergent.
This removes residues left over from production on the drum and solution container.
Prepare washing cycle
Sort washing and prepare
• Sort the washing according to the care symbol and type (see "Washing types and care codes").
• Empty all pockets.
• Remove metal objects (paper clips, safety pins etc.).
• To prevent damage to the washing and tangled washing: Close zip
fasteners, button bed and pillow covers closed, tie up loose strings
e.g. of aprons.
• Turn articles with double layered textiles inside out (sleeping bags,
anoraks etc.).
• In the case of knitted coloured textiles and also with wool and textiles with jewelry attached: turn inside out.
• Wash small and sensitive items (e.g. baby socks, tights and stockings,
bras etc.) in a washing net, a cushion with a zip fastener or in larger
socks.
• Handle curtains with particular care. Metal rollers or burred, plastic
rollers must be removed or tied into a net or bag. We cannot accept
liability for damage.
• Coloureds and white items must not be washed together in a washing
cycle. This could discolour white washing or turn it grey.
• There is often excess dye in new, coloured items. It is best to wash
such items separately the first time.
• Mix small and large items. This improves the washing effect and the
washing is more favourably distributed during spinning.
• Fluff washing before placing into the washing machine.
• Do not place folded washing into the drum.
• Pay attention to the care instruction "wash separately" and "wash
separately several times".
15
Operating Instructions
Washing Types and Care Symbols
The care symbols help you to choose the right washing program. The
washing should be sorted according to type and care symbol. The temperatures shown in the care symbols are maximum values.
Cottons ç
Textiles made of cotton and linen and which have this care symbol are
insensitive to mechanical stress and high temperatures. The program
t (COTTONS/LINEN) is suitable for this type of washing.
Cottons èë
Textiles made of cotton and linen and which have this care symbol are
insensitive to mechanical stress. The program t (COTTONS/LINEN) is
suitable for this type of washing.
Easy cares êí
Textiles such as treated cotton, cotton mixed fabrics, viscose and synthetics with these are symbols require mechanically more gentle treatment. The program } (EASY CARES)/< (EASY IRON) is suitable for
this type of washing.
Delicates ì
Textiles such as layered fibres, micro-fibres, viscose, synthetics and curtains which have this care symbol require particularly gentle treatment.
The program à (DELICATES) is suitable for this type of washing.
16
Woollens, silk and especially sensitive washing9ìï
Textiles such as woollens, wool mixtures and silk with this care symbol
are particularly sensitive to mechanical stress. The programs
s (WOOLLENS)/P (HAND WASH) and (SILK) are suitable for textiles of this type.
Caution! Textiles with the care symbol ñ (Do not wash!) must not be
washed in the washing machine.
Operating Instructions
Detergents and care agents
Which detergent and care agent?
Use only detergents and care agents which are suitable for use in washing machines. Always follow the manufacturer's instructions.
How much detergent and care agent?
The required quantity depends upon:
• extent of soiling of the washing
• on the hardness class of the mains water
• the amount of washing
If the detergent manufacturer does not give any metering quantities
2
for small loads, add a third less for half a load or only half the amount
of detergent for small loads for < (EASY IRON) which is recommended for a full load.
Observe the instructions for use and dosing provided by the detergent
and conditioner manufacturer.
Water softener
For medium to high water hardness (hardness class II upwards), you
should use softener. Refer to the manufacturer's instructions. Then always add the appropriate amount of detergent for hardness class I
(= soft). The responisable water works will provide information on the
local water hardness.
Since the water softener is rinsed in before the main detergent (water
2
pre-softening), 80% of the stated quantity of softener shown on the
package is sufficient.
Water hardness details
Hardness class
I - soft0 - 7to 1.3
II - medium hard7 - 141.3 - 2.5
III - hard14 - 212.5 - 3.8
IV - very hardgreater than 21greater than 3.8
Water hardness in °dH
(German hardness scale)
Water hardness in mmol
(millimol per litre)
17
Operating Instructions
Run a washing cycle
Brief instructions
A washing cycle is run in the following steps:
0 1. Set the correct washing program:
– Set the program and temperature with the program selector.
– Set any additional program(s).
2. If necessary, change the spin speed/select o (RINSE HOLD).
3. Set the b (DELAY TIMER) if necessary.
4. Open the filling door and fill with washing.
5. Close the filling door.
6. Add the detergent/care agent.
7. Start the washing program with the O/s (START/PAUSE) button.
After the washing program ends:
Important! If the washing cycle ended with a rinse hold, perform C
(PUMP OUT), D (SPIN) or F (SHORT SPIN) before opening the filling
door.
8. Open the filling door and remove the washing.
9. Switch off the washing machine: Set the program selector to I (OFF).
Setting the Washing Program
For the suitable program, the correct temperature and possible addi-
3
tional programs for the particular washing type, refer to the "Program
tables".
0 1. Set the program selector to the
required washing program with
the required temperature.
The probable duration of the set
program in minutes is shown in
the multi display.
18
Operating Instructions
2. If necessary, select additional program(s):
The display of the selected auxiliary program
lights up.
– To change the selection, press another button.
– To deselect, press the button again.
Change the spin speed /select Rinse Hold
0 If necessary, change the spin speed for the final spin/ se-
lect o (RINSE HOLD):
Press the Spin speed/o (RINSE HOLD) button as often
as necessary until the display for the required spin speed
(or of o/RINSE HOLD) lights up.
If o (RINSE HOLD) is selected, the washing remains in
the last rinsing water. It is not spun.
If you do not change the spin speed, the final spin is au-
3
tomatically adapted, depending on the washing program.
– t (COTTONS/LINEN)1600 revolutions per minute
– } (EASY CARES)/<(EASY IRON)1200 revolutions per minute
– Ã (DELICATES1200 revolutions per minute
– s (WOOLLENS)/P (HAND WASH)1200 revolutions per minute
– (SILK)1200 revolutions per minute
The speed of the intermediate spin depends on the selected program
and cannot be changed.
19
Operating Instructions
Set the delay timer/soaking duration
Delay timer
The button b (DELAY TIMER) enables you to delay the start of a washing program between 1 and max. 19 hours.
0 To do this, press the button b (DELAY TIMER)
as often as necessary until the required start
delay is shown in the Multi-display, e.g. in the
form 12h to delay the program start for
12 hours.
If 19h is displayed and you press again, the
run time of the washing program set appears
display in minutes, e.g. 125). No delay timer
can be set in this state.
Soaking duration
With the q (SOAKING) button pressed, you can extend the soaking
duration with the button b (DELAY TIMER) from 1 to max. 19 hours.
Without delay Timer, the soaking duration is approx. 1 hour.
3
20
Operating Instructions
Opening and closing the filling door
0 Open: Press the button K/W (DOOR/LIGHT). The
filling door springs open.
0 Close: Press the filling door firmly closed.
The display K/W (DOOR/LIGHT) indicates when the unit is switched on
whether the filling door can be opened:
– green: The door can be opened (not if Program protection is acti-
vated, for details see the section "Program protection“)
– off:Door cannot be opened temporarily
– red:Door is open
The washing drum is illuminated when the filling door is open. The illu-
3
mination goes out automatically after approx. 3 minutes.
Add the washing
See the "Program Tables“ for the maximum loads.
3
For information on correct preparation of the washing, see "Sorting
and preparing washing“.
0 1. Sort and prepare the washing according to type.
2. Open the filling door: Press the button K/W (DOOR/LIGHT). Door
springs open.
3. Fill with washing.
Caution! When closing the door, make sure no items of washing get
stuck! This could damage textiles and the unit.
4. Close the filling door securely.
21
Operating Instructions
Add detergent/care agent
For information on detergent and care agents, refer to the section "De-
3
tergents and care agents".
0 1. Open the detergent drawer: grip inside
the flap on the drawer at the bottom (1)
and pull out the drawer as far as it will
go (2).
2. Filling with washing detergent/
care agent.
Compartment for in-wash
stain treatment
Compartment for powder
main detergent
(If you use water softener and require
the right compartment for the prewash/soaking detergent, add the water
softener to the main detergent in the
left compartment.
Compartment for liquid care agent
(Softener, finisher, starch)
Important! Fill the compartment at most to the MAX mark.
Fill any viscous agent up to the MAX mark. Dissolve powdery
starch.
Note: It is normal for a small amount of water to be left
in the compartment for liquid care agent; this will not
affect the wash results.
Compartment for pre-wash/soaking detergent
Only for auxiliary programs
or for water softener
3. Push the drawer fully in.
If using liquid detergent / tabs
3
Add liquid detergent / tabs in the amount recommended by the washing detergent industry. Follow the instructions on the washing detergent package.
22
k (PRE-WASH)/q (SOAKING)
Operating Instructions
Start the washing program
0 1. Check that the water valve is open.
2. Start the washing program: Press the button O/s
(START/ PAUSE). The washing program is started or it
starts after the set time expires.
If the display K/W (DOOR/LIGHT) flashes red when the button O/s
3
(START/PAUSE) is pressed, the filling door is not correctly closed. Press
the filling door firmly closed and press the button O/s (START/
PAUSE) again.
If the time preselection is set:
The set delay time expires and the time remaining until the program
start is shown in the Multi-display (in each case in full hours). During
this time you can load washing or change / abort the time preselection.
• Load washing: Press the O/s (START/PAUSE) button. The filling
door can be opened. Then close the door and again press the O/s
(START/PAUSE) button.
• Change or abort time preselection: Press the b (DELAY TIMER) but-
ton as often as necessary until the required time is displayed; When
the program run time is displayed (shown in minutes, e.g.125), the
washing program starts without a delay.
23
Operating Instructions
(
)
Completion of the Washing Program
Program sequence display
Before the start, the program steps to be
carried out are indicated by the Program
sequence display. The current program
step is displayed during the wash program.
Multi-display
The expected remaining run time (in minutes) is
shown in the Multi-display until the program
ends.
With automatic program adaptation by the controller of the washing
3
machine (quantity of washing, type of washing, imbalance recognition,
special rinse etc.), it is possible to stop or correct the counting of the
remaining run time.
Change the Spin Speed
During the wash program, the spin speed can still be changed or o
(RINSE HOLD) can be set.
Other settings cannot be changed.
Abort program
0 To prematurely abort the washing program, turn the program selector
to I (OFF).
PRE WASH
(MAIN WASH)
(RINSE)
(RINSE+)
(SPIN)
(END)
24
3
With the button O/s (START/PAUSE), it is possible at any time to interrupt the washing program and to continue it again by pressing the
button again.
Operating Instructions
The washing cycle is finished/Remove the washing
After a washing program has ended, L (END) lights up on the program
sequence display.
• If the program < (EASY IRON) was chosen, an anti-creasing phase
of approx. 30 minutes follows after the program ends. The Multidisplay shows a remaining time and the display L (END) lights up.
During the anti-crease phase you can open the filling door at any
time and remove the washing.
• If o (RINSE HOLD) was selected, the indicator next to the button
O/s (START/PAUSE) flashes.
0 1. After a rinse hold, it is first necessary to pump off the water:
– Either press the button O/s (START/PAUSE) (water is pumped off
and the washing is spun according to the completed program; With
the button Spin speed /o (RINSE HOLD) it is possible to also change
the spin speed during spinning),
or
– Turn the program selector to C (PUMP OUT) and press the O/s
(START/PAUSE) button (the water is pumped off without spinning),
or
– Turn the program selector to D (SPIN) or F (GENTLE SPIN) and press
the button O/s (START/PAUSE) (water is pumped off and the washing is spun or gently spun).
The indicator L (END) lights up at the end of this program step.
2. Open the filling door.
As soon as the indicator next to the button K/W (DOOR/LIGHT) lights
up green, the filling door can be opened (not if Program protection is
activated, for details see "Program protection“).
3. Remove the washing.
4. Turn the program selector to I (OFF).
5. After washing, pull out the washing detergent drawer slightly so that it
can dry out. Only lean the door against the washing machine so that
the latter can air out.
If the indicator Å (OVERDOSING) lights up, too much deter-
3
gent was used in the washing program just ended. Observe the
dosing recommendations of the detergent manufacturer as well as the
filling quantity for the next wash.
Caution! If the washing machine is not used for a long time:
Close the water tap and disconnect the washing machine from the
electricity mains. (Anti-flood system Aqua Control with Aqua Alarm
does not function if the power supply is interrupted.)
25
Operating Instructions
Program tables
Washing
Not all possible settings are listed below, only those which are usual
and appropriate in everyday use.
Washing type,
care symbol
Cottons
ç
Energy-saving
program:
Cottons ç
Linen
èë
Easy-cares
êí
Delicates
ì
max.
load
(dry
weight)
5kg
5kg
5kg
2.5kg
1kg
2.5kg
(or
15-20m
curtains)
Program selector
1)
2
Temperature
t (COTTONS/LINEN)
95
t (COTTONS/LINEN)
E (ENERGY SAVE)
t (COTTONS/LINEN)
30 to 60
} (EASY CARES)
40 to 60
< (EASY IRON)
40
à (DELICATES)
30, 40
Possible
additional
programs
k (PRE WASH)
q (SOAKING)
] (QUICK WASH)
ä (STAIN)
k (PRE WASH)
q (SOAKING)
k (PRE WASH)
q (SOAKING)
] (QUICK WASH)
ä (STAIN)
k (PRE WASH)
q (SOAKING)
2)
] (QUICK WASH)
ä (STAIN)
k (PRE WASH)
q (SOAKING)
] (QUICK WASH)
ä (STAIN)
26
Woollens/
Hand wash
9ìï
Silk/Hand wash
ï
1) A 10-litre bucket holds approx. 2.5kg of dry washing (cotton).
2) Only if the load of 1kg is kept to are creases in the washing largely avoided.
5 to 7 easy-care men's shirts are equivalent to approx. 1kg of dry washing.
2kg
1kg
P (HAND WASH)/
s (WOOLLENS)
r (COLD) up to 40
Ñ (SILK)
30
] (QUICK WASH)
Operating Instructions
Separate rinse/conditioner/starching/impregnation
Type of washing
Cottons/ Linen5kgB (STARCHING)
Max. Load
(dry weight)
Separate spin
Type of washing
Cottons/ Linen5kgD (SPIN)
Easy-cares2.5kg
Delicates2.5kg
Woollens/Hand wash2kg
Silk1kg
Max. Load
(dry weight)
Program selector
Program selector
F (SHORT SPIN)
27
Operating Instructions
Cleaning and Care
Control panel
Important! Do not use any furniture cleaning agents or aggressive
cleaning agents in order to clean panel and control parts.
0 Wipe control panels with a damp cloth. When doing so, use warm wa-
ter.
Detergent Drawer
The detergent drawer should be cleaned from time to time.
0 1. Pull the detergent drawer out as far as it will go.
2. Remove the detergent drawer by pulling sharply.
3. Take the conditioner insert out of the
middle compartment.
4. Clean the conditioner insert under
running water.
5. Clean the compartments with warm
water from the rear side. It is best to
use a flat brush.
6. Push on the conditioner insert as far as it will go so that it is securely in
place.
28
Operating Instructions
7. Use a brush to clean the entire
rinsing-in section of the washing
machine, particularly also the nozzles on the top side of the rinsingin chamber.
8. Set the detergent drawer into the
guide tracks and push in.
Washing Drum
The washing drum is made of stainless steel. Rusting foreign bodies in
the washing can cause rust deposits on the drum.
Important! Do not clean the stainless steel drum with decalcifying
agents containing acids, scouring agents containing chlorine or iron, or
steel wool. Our Customer Service can provide suitable agents.
0 Remove any rust deposits on the drum using a stainless steel cleaning
agent.
Main door
0 Check on a regular basis to see if deposits or foreign objects are present
in or at the rubber sleeve behind the door, and remove.
29
Operating Instructions
Cleaning the drain pump
Paper clips, nails and so on can sometimes get into the washing machine with the washing and remain in the drain pump casing. Fluff and
strands of fabric can gather on these items and block the drain pump.
Therefore the drain pump should be cleaned at least once a year.
Warning! Switch off the washing machine and pull out the mains plug
1
before cleaning the drain pump!
0 1. First carry out emergency emptying (see section "Carrying out emer-
gency emptying").
2. Place a towel on the floor in front of the cover of the drain pump. Residual water can run out.
3. Unscrew the drain pump cover anticlockwise and pull it out.
4. Remove any foreign bodies from the
pump housing.
5. Replace the cover. Insert the webs on
the cover laterally into the guide slots
and screw on the cover securely clockwise.
6. Close the emergency emptying hose and
place it in the holder.
7. Close the flap.
30
Operating Instructions
What to do if...
Remedying faults
In the event of a fault, try to solve the problem yourself with the aid of
the information provided here. If you use the Customer Service for one
of the faults listed here or to remedy an operating error, the Customer
Service technician's visit will not be free of charge, even during the
warranty period.
• If the fault code C1 or C2 is shown in the
Multi-display, you may be able to remedy the
problem yourself (see the faults table below).
After remedying the fault, press the button O/s (START/PAUSE). If
the fault code is shown again, inform Customer Service.
• In the case of all other displayed faults (C and number or letter code),
please inform Customer Service, quoting the fault code.
ProblemPossible CauseRemedy
The washing machine
does not work.
The filling door cannot
be closed.
Water is not running.
Error code
(1 appears.
The mains plug is not
plugged in.
The fuse of the building's
wiring is not in order.
The filling door is not correctly closed.
Button O/ s (START/PAUSE)
not pressed for long enough.
The child safety feature is set
Water valve closed.Open the water valve.
Filter in screw connection of
the intake hose blocked.
Water tap is blocked with
limescale or is faulty.
Plug in the mains plug.
Replace the fuse.
Close the filling door; The
lock must engage audibly.
Press the button O/s
(START/ PAUSE) until the program starts.
Cancel the child safety feature (see Section "Child
Safety Feature“).
Close the water valve. Unscrew the hose from the tap,
remove the sieve and clean
under running water
Check water tap and have it
repaired if necessary.
31
Operating Instructions
ProblemPossible CauseRemedy
The washing machine
vibrates during operation or it is on an uneven surface.
The washing solution
of the main wash
froths up a lot.
The transport packaging has
not been removed.
The height-adjustable screw
feet are not correctly set.
There is not much washing in
the drum (e.g. only one
dressing gown).
The water could not be completely pumped off before
spinning because
The drainage hose is bent or
The solution pump is
blocked.
Too much detergent was
probably used.
The screw connection on the
intake hose is leaky.
The drainage hose is leaky.
Remove transport packaging
according to the installation
and connection instructions.
Adjust the feet in accordance
with the installation and
connection instructions.
This does not impair the
function.
Check the laying of the
drainage hose and eliminate
the bend if necessary, or
clean the solution pump and,
if required, remove foreign
bodies from the pump housing.
Meter the detergent exactly
in accordance with the manufacturer's information.
Tighten the intake hose
screw connection.
Check the drainage hose and
replace it if necessary.
32
Water runs out under
the washing machine.
The washing solution pump
cover is not correctly closed.
Washing in caught in the filling door.
The emergency drainage
hose is not correctly closed
or leaks.
Close cover correctly.
Abort program, remove
washing from the filling
door. Restart the program.
Close the emergency drainage hose correctly (see the
section "Carry out emergency drainage"). Call Customer Service if the
emergency drainage hose
leaks.
Operating Instructions
ProblemPossible CauseRemedy
The drain pump for the
washing machine runs
constantly - even when
the appliance is
switched off.
Conditioner was not
washed in, compartment æ for care
agents is filled with
water.
Washing heavily
creased.
Washing is not well
spun. Residual water is
still visible in the drum.
Error code
(2 appears.
Turn off the tap, then reThe Aqua Control anti-flood
system has been activated.
The conditioner insert in the
compartment for care agents
is not correctly attached or
is blocked.
Too mush washing probably
put in.
Drainage hose bent.Remove the bend.
Maximum pumping height
(discharge height 1m from
the unit's standing surface) is
exceeded.
Solution pump blocked.
move the plug from the
mains and inform Customer
Service.
Clean the detergent drawer,
attach the conditioner insert
securely.
Pay attention to the maxi-
mum filling quantity (see
Program tables). In the case
of easy-care textiles, select
the program <(EASY
IRON).
Contact your customer serv-
ice. For pumping heights
over lm he can offer you a
conversion kit as a special
accessory.
Switch off the unit and pull
out the mains plug. Clean
the solution pump.
The filling door cannot
be opened when the
unit is switched on.
Remnants of detergent
are building up in the
detergent drawer.
If a siphon is connected: Siphon blocked.
The door is locked for safety
reasons; the display K/W
(DOOR/LIGHT) is off.
The program saving function
is set.
Water valve not fully opened. Open the water valve fully.
Filter in the screw connection of the intake hose on
the water valve or on the
unit is blocked.
Clean the siphon.
Wait until the display K/W
(DOOR/LIGHT) lights up
green.
Cancel program protection
(see the section "Program
protection“).
Close the water valve. Un-
screw the inlet hose from the
water tap and from the unit
and clean the filter.
33
Operating Instructions
ProblemPossible CauseRemedy
The rinsing water is
murky.
The corresponding display does not light up
when one of the additional program buttons is pressed.
The program sequence
indicator flashes constantly.
The cause is probably a detergent with a high silicate
content.
The selected additional program cannot be combined
with the set program.
Program safeguard switched
on; The program selector was
accidentally readjusted during the washing cycle.
No negative influence on the
rinsing result. Use liquid de-
tergent if necessary.
Make another selection.
Turn the program selector
back to the original position
(see "Program Saving“).
34
Operating Instructions
If the washing results are not satisfactory
If the washing has turned grey and if limescale is deposited in the
drum, then
• Too little detergent was used.
• The wrong detergent was used.
• Special soiling was not pre-treated.
• Program or temperature not set correctly.
• If multi-component detergents are used, the individual components
were not used in the correct ratio.
If there are still grey spots on the washing,
• Washing soiled with ointments, grease or oils was washed with too
little detergent.
• Too lower temperature was used for washing.
• A frequent cause is that softener - particularly that in concentrated
form - has reached the washing. Wash out such spots quickly and use
the softener concerned carefully.
If at the end of the last rinse foam is still visible
• Modern detergents can also cause foam in the last rinse. However,
the washing is still sufficiently rinsed.
If there are white remnants on the washing
• These are insoluble components of modern detergents. They are not
the result of an insufficient rinsing effect.
Shake or brush out the washing. In future, perhaps you should turn
the washing inside out before washing it. Examine your choice of detergent and if necessary use liquid detergent.
35
Operating Instructions
Carrying out emergency drainage
• If the washing machine no longer pumps off the washing solution,
emergency drainage must be performed.
• If the washing machine is in a room where there is a risk of frost,
emergency drainage must be performed if there is a possibility of
frost.
In addition: unscrew the inlet hose form the water tap and place it on
the floor. Empty the drainage hose.
Warning! Switch off the washing machine before performing emer-
1
gency drainage and pull out the mains plug.
Caution! The washing solution escaping from the emergency drainage
hose may be hot. There is a risk of scalding! Allow the washing solution
to cool down before performing emergency drainage.
0 1. Place a flat collecting vessel in order to collect the washing solution
which is draining off.
2. Fold open the flap in the right section
of the base outwards and pull it off.
3. Remove the emergency drainage hose
from its holder.
4. Place the container under the hose.
5. Detach the plug of the emergency
drainage hose by turning it anticlockwise and pull it out.
The washing solution runs out. Depending on the amount of solution, it may
be necessary to empty the collecting
vessel several times. To do this, close the
emergency drainage hose temporarily
with the plug.
36
Operating Instructions
When the water is completely drained:
6. Push the plug securely into the emergency drainage hose and turn it
clockwise to secure it.
7. Replace the emergency drainage hose in its holder.
8. Put on the flap and close.
Emergency unlocking of the door
If the filling door can no longer be opened, it can be opened with the
aid of the emergency unlocking facility.
Warning! Switch off the washing machine before operating the emer-
1
gency unlocking and remove the plug from the mains!
0 1. If water is visible in the door's window, first perform emergency empty-
ing (see the section "Carrying out emergency emptying“).
2. Open the flap downwards in the right
part of the base panel.
3. Turn the rotary knob clockwise using a
coin. The filling door springs open.
37
Operating Instructions
Additional rinsing cycle +Á (RINSE+)
The washing machine is set for extremely economical water consumption. However, for persons who suffer from allergies, it can be helpful
to rinse with more water.
If this function is set, an additional rinsing cycle is run with the pro-
3
grams t (COTTONS/LINEN), }(EASY CARES)/<(EASY IRON) and
à (DELICATES).
No additional rinse is set when the unit is delivered.
Set additional rinse:
0 1. Turn program selector to F (SHORT SPIN).
2. Keep the button q (SOAKING) pressed for at least 5 seconds.
After the button has been pressed for 5 seconds, +Á (RINSE
on the program sequence display for 5 seconds.
3. While +Á (RINSE
After the flashing stops, the additional rinse cycle is set. It is active until it is cancelled again.
If an additional rinse cycle is set, the display +Á (RINSE
on the program sequence display before the program start and during
the additional rinse cycle.
4. If you wish to check whether the additional rinse function is enabled:
– Turn program selector to F (SHORT SPIN).
– Briefly press the button q (SOAKING).
The additional rinse cycle is set when +Á (RINSE
program sequence display.
+) is flashing, release the button q (SOAKING).
+) lights up
+) flashes on the
+) flashes
Cancel additional rinse:
0 1. Turn program selector to F (SHORT SPIN).
2. Keep the button q (SOAKING) pressed for at least 5 seconds.
+Á (RINSE
button is pressed. After 5 seconds, +Á (RINSE
lights up constantly for a further 5 seconds.
3. While +Á (RINSE
AKING).
After +Á (RINSE
is cancelled.
An additional rinse cycle increases water consumption and the program
3
duration.
38
+) flashes on the program sequence display as soon as the
+) stops flashing and
+) lights up constantly, release the button q (SO-
+) has stopped lighting up, the additional rinse cycle
Operating Instructions
Water Cooling
It may be necessary to cool down the washing solution before pumping
it out in order to prevent thermal damage to plastic drainage pipes.
The washing solution is cooled down before pumping out at the end of
3
the washing cycle (by the addition of cold water).
(This setting is only effective with t/COTTONS/LINEN with a temperature of over 40 °C.)
As supplied from the factory, the water cooling function is not enabled.
Enabling the water cooling function:
0 1. Turn program selector to F (SHORT SPIN).
2. Keep the button k (PRE-WASH) pressed for at least 5 seconds.
After the button has been pressed for 5 seconds,
flashes on the program sequence display for 5 seconds.
3. While
l (MAIN WASH) is flashing, release the button k (PRE WASH).
After the flashing has stopped, the solution cooling is set. It is active
until it is cancelled again.
4. If you wish to check whether the water cooling function is enabled:
– Turn program selector to F (SHORT SPIN).
– Briefly press the button k (PRE-WASH).
If
l (MAIN WASH) flashes on the program sequence display, the solu-
tion cooling is set.
l (MAIN WASH)
Disabling the water cooling function:
0 1. Turn program selector to F (SHORT SPIN).
2. Keep the button k (PRE-WASH) pressed for at least 5 seconds.
As soon as the button is pressed,
gram sequence display. After 5 seconds,
l (MAIN WASH) flashes on the pro-
l (MAIN WASH) stops flas-
hing and lights up constantly for 5 seconds.
3. While
l (MAIN WASH) lights up constantly release the button k
(PRE-WASH). After
l (MAIN WASH) has stopped lighting up, the solu-
tion cooling is cancelled.
Solution cooling increases water consumption and the program dura-
3
tion.
Additional Rinse and Water Cooling
The additional rinse cycle and the solution cooling can be combined.
Setting as under "Additional rinse“ and "Solution cooling“.
39
Operating Instructions
Program Saving
To safeguard a program setting against unwanted changes (e.g. program selector turned, press additional button etc.), you can set Program
Saving. This prevents your washing being damaged.
It is possible to set and cancel Program Saving at any time during a
3
program.
Select program protection:
0 1. Select the desired program settings.
2. To start the program, press the button O/s (START/PAUSE).
3. Keep the button k (PRE-WASH) and the button q (SOAKING)
pressed simultaneously for 5 seconds. The program sequence display
flashes for 5 seconds; The program saving function is set.
No other settings can be made as long as Program Saving is set. The
3
door cannot be opened with the button K/W (DOOR/LIGHT). Also, after the washing cycle has ended, you must first cancel the program
safeguard before you can open the door.
If, during the washing cycle, you attempt you attempt to change the
selected setting by pressing a button, The program sequence display
flashes for 5 seconds.
If you attempt to change the selected setting by turning the program
selector, the program sequence display flashes until the program selector is restored to its original setting. The washing cycle is not affected.
The program selector must be in its original position before you can
3
cancel the program saving.
Delete program protection:
0 Keep the button k (PRE-WASH) and the button q (SOAKING)
pressed simultaneously for 5 seconds. The program sequence display
flashes for 5 seconds, then it lights up constantly for 5 seconds. Program saving is cancelled.
40
Child Safety Feature
If the child safety feature is set,
the filling door can no longer be
closed and no washing program
can be started.
Setting the child safety feature
0 Use a coin to turn the rotary knob
on the inside of the filling door
clockwise as far as it will go.
Warning! The rotary knob must
1
not be in a vertical position after
adjustment, otherwise the child
safety feature is not active. The rotary knob must project as shown in
the diagram
Cancelling the child safety
feature
0 Turn the rotary knob anticlockwise
as far as it will go.
Operating Instructions
41
Installation and connection instructions
Installation and connection instructions
Installation Safety Precautions
• Do not tilt the washing machine onto its front or onto its right side
(viewed from the front). Electronic components can get wet.
• Check the washing machine for transport damages. A damaged unit
must never be put into operation under any circumstances. In the
event of damage, please contact your supplier.
• Ensure that all parts of the transport safeguard are removed and that
the unit is splash protected, see "Removing transport safeguard".
Otherwise, the units or neighbouring furniture can be damaged when
spinning.
• Always insert the plug into a correctly installed earthed socket.
• In the case of permanent connection: A permanent connection may
only be made by an authorised specialist.
• Before putting the machine into operation, ensure that the mains
voltage and current type shown on the unit's rating plate correspond
with those at the place where the machine is being installed. The fuse
rating is also found on the rating plate.
• The mains lead may only be replaced by the customer service or by an
authorised electrician.
42
Installation and connection instructions
Installation of the appliance
Washing machines with curved panels are not suitable for installing
3
under units.
Transporting the appliance
• Do not place the washing machine on its front or on its right side
(viewed from the front). Otherwise, electrical components can get
wet.
• Never transport the unit without the transport safeguard. Do not re-
move the transport safeguard until the appliance is at the installation
location. Transporting the unit without the transport safeguard can
damage it.
• Lift the appliance neither by an open filling door nor by the base.
When transporting the unit with a sack trolley:
• Attach the sack trolley only at the side. The sack trolley shovel must
not be longer than 24 cm, otherwise the float switch can be destroyed.
Remove transportation protection
Important! It is essential to re-
move the transport safeguard before putting the unit into
operation. Keep all parts of the
transport safeguard in a safe
place for possible later transport
(moving).
0 1. Open both hose holders on the
unit's rear side and remove the
hoses and mains cable.
43
Installation and connection instructions
2. Pull both hose holders off the
unit with a strong pull.
The special key E and the caps D
3
(2 each) and G (1 each) are supplied with it.
3. Unscrew the two screws with the
special spanner.
4. Unscrew the 4 screws B with special spanner E.
5. Remove the transport rail C.
6. Screw the 4 screws B back in.
7. Close the 2 large holes with the
caps D.
Important! Press in the caps with
sufficient strength so that they
engage in the rear panel (protects
the inside of the units against
splash water).
8. Remove the screw F, including the
compression spring, with the special spanner E.
9. Close the hole with the cap G.
Important! Press in the cap with
sufficient strength so that it engages in the rear panel (protects
the inside of the unit against
splash water).
44
Installation and connection instructions
Prepare the installation place
• The installation surface must be clean and dry, free of floor polish
residues and other greasy coatings so that the unit does not slip
away. Do not use lubricants as a sliding aid.
• Installation on a high-veil carpet or floor tiles with soft sponge backs
is not recommended because the standing safety of the appliance is
then no longer ensured.
• By installation surfaces with small-format tiles, lay a conventional
rubber mat underneath.
• Minor unevenness of the floor surface should never be levelled out by
laying pieces of wood, card or similar materials, but rather should always be compensated for by adjusting the screw feet.
• If, for space reasons, it is not possible to avoid setting up the unit di-
rectly next to a gas or coal-fired cooker: install a thermal insulation
panel between the cooker and washing machine (85 x 57cm) which
must have an aluminium film on the side against the cooker.
• The washing machine must not be set up in a room where there is a
danger of frost. Frost hazard!
• Flexible feed and drain tubings may not be crinkled or squeezed.
Installation on a concrete base
If the unit is set up on a concrete base,
for safety reasons it is essential to fit
stand plates in which the washing machine is adjusted. The stand plates are
available from Customer Service under
the spare parts number 645 425 058.
Installation on vibrating floors
Where the floor vibrates, particularly in the case of wooden beam
floors with pliable boards, securely screw a water-resistant wooden
panel at least 15mm thick onto at least 2 floor planks. If possible, set up
the unit in the corner of a room, as the wooden floor is optimally restrained there and is therefore least likely to be subject to resonance vibrations.
45
Installation and connection instructions
Compensate for floor unevenness
Automatic adjustment foot: The rear left foot of your washing ma-
3
chine is designed as a spring leg. This means that it guarantees that
your unit will stand securely even at high spin speeds.
If, nevertheless, the washing machine is unstable during spinning,
please proceed as follows:
0 1. Set the three adjusted feet at the
nominal value of 10 mm. To do
this, use the supplied special
spanner to remove the transport
safeguard.
If the automatically adjusting
foot does not reach the floor:
2. Automatic adjustment foot (rear
left) manually for extending the
reqired dimension.
3. If necessary, check the setting
with a spirit level.
Caution! Never use wood, card or
similar underlays to level out minor
floor unevenness. Instead, always adjust
the adjustment foot.
46
Installation and connection instructions
Electrical connection
Details of the mains voltage, current
type and required fuses can be
found on the rating plate. The rating plate is located at the top
above the filling door.
For permanent electrical connection
within the electrical circuit, provisions must be made which allow for electrical disconnection of the appliance from the mains with a contact opening of at least 3 mm at all
poles. Suitable devices include circuit breakers, fuses (threaded fuses
must be entirely removed from the socket), ground fault circuit interrupters and contactors. Permanent connection may only be carried out
by an authorised electrician.
This appliance complies with the following EC directives:
;
– The "Low Voltage Directive" 72/23/EU with changes
– The "EMC Directive" 89/336/EU with changes
Water connection
The washing machine has safety features which prevent back-contami-
3
nation of the drinking water and which conform to the national regulations of the water authorities (e.g. for Germany: DVGW guidelines).
This means that additional protective measures in the installation are
not necessary.
Important!
– Units for connecting to cold water must not be connected to hot wa-
ter.
– Use only new hose sets for the connection.
Permissible water pressure
The water pressure must be at least 1 bar (= 10 N/cm2 = 0.1 Mpa), maximum 10 bar = 100 N/cm
• If more than 10 bar: Connect a pressure-reduction valve upstream.
• If less than 1 bar: Unscrew the inlet hose on the unit side at the sole-
noid intake valve and remove the flow regulator (to do this, remove
the filter with pointed pliers and take out the rubber washer behind).
Replace the filter.
2
= 1 Mpa).
47
Installation and connection instructions
Water inflow
A pressure hose 1.5m in length is supplied.
If a longer inflow hose is required, only a VDE-approved, complete set
of hoses with fitted hose screw connections offered by our Customer
Service is permissible.
– Hose sets in lengths of 2.2m, 3.5m and 5m are available for washing
machines without Aqua-Control.
– Hose sets in lengths of 2.0 m, 2.9m and 3.9m are available for wash-
ing machines with Aqua-Control.
Caution! Never cut into pieces in order to extend the hoses!
Sealing rings are supplied either in the plastic
3
nuts of the hose screw connection or in the enclosed pack. Do not use other seals!
0 1. Connect the hose with the angled connection to
the machine.
Caution!
– Do not lay the infeed hose ver-
tically downwards. Instead, turn
it to the right or left as shown
in the diagram.
– Tighten the hose connection
only by hand.
2. Connect the hose with the straight connection
to a water tap with a R 3/4 (inch) screw thread.
Caution! Only tighten the screw connection manually.
3. By slowly opening the water tap before putting
the washing machine into operation, check that
the connection is free of leaks.
48
Installation and connection instructions
Water drain
The drainage hose can either be connected to a siphon or hung in a
wash basin or discharge basin or a bath tub.
Only original hoses may be used for extensions (max. 3m laid on the
floor and then up to 80cm high). Customer Service stocks drainage
hoses in lengths of 2.7 and 4m.
Important! It is essential to lay the drainage hose without kinks.
Water drain-off inside a siphon
The grommet on the hose end fits all
standard siphon types.
0 Secure the connection between the
grommet and siphon with a hose clamp.
Water drain-off inside a basin
Important!
– Small basins are not suitable for
drainage. Water could overflow!
– The end of the drainage hose must not
be submerged in the pumped-out water. Otherwise, the water could be
sucked back into the unit.
– When hanging in a wash basin or a
bath tub, the drainage hose must be
secured with the supplied attachable
bend to prevent it slipping. The backsurge force of the escaping water
could otherwise force the hose out of
the basin.
0 Tie the bend to the tap or the wall using
a piece of string.
Delivery heads over 1m
To pump off the washing / rinsing solution, every washing machine has
a drain pump which carries liquids up to a height of 1m via the drainage hose, calculated from the machine's standing surface.
Please contact Customer Service for delivery heads of over 1m.
49
Installation and connection instructions
Technical data
Adjustment possibilityApprox. +10 / -5mm
Filling quantity (program-dependent)max. 5kg
Area of useDomestic
Drum speed, spinningSee rating plate
Water pressure1-10 bar (= 10 - 100 N/cm
= 0.1 - 1.0 Mpa)
Dimensions
2
50
(dimensions in mm)
Warranty conditions / Customer service centres
Warranty conditions / Customer service
centres
Weitere Kundendienststellen im Ausland
In diesen Ländern gelten die Garantiebedingungen der örtlichen Partner. Diese können
dort eingesehen werden.
Further after-sales service agencies overseas
In these countries our AEG agents’ own guarantee conditions are applicable. Please obtain further details direct.
Autres agences étrangères assurant le service après-vente
Dans ces pays, les conditions de garantie des concessionnaires de la région sont valables. Vous pouvez les consulter sur place.
Otros puntos de Postventa en el extranjero
En estos países rigen las condiciones de nuestros representantes locales. las cuales
pueden ser consultadas allí mismo.
Ulteriori uffici del servizio tecnico assistenza clienti all’estero
In questi paesi sono valide le condizioni di garanzia dei partner locali. Queste condizioni
possono essere esaminante sul luogo.
Serviços de assistência técnica no estrangeiro
Nestes países são válidas as condições de garantia dos concessionários locais, podendo
aí ser consultadas.
U.A.E. Abu Dhabi
Universal Trading Company
P.O. Box 43 99
Tel.: 335331
Egypt
Middle East Commercial
Center
P.O. Box 19
Kairo-Heliopolis
Tel.: 29917/31634
Australia
ANDI-Co Pty. Ltd
9 Kingston Town Close
Oakleigh VIC 3166
Tel.: (03) 9569 1235
Fax: (03) 9569 1450
Alia Trading Corporation
P.O. Box 4101
King Abdul Aziz Street
Riyadh
Tel.: 4645977
Al Nahas Est.
Musaidia Market I
P.O. Box 1 15 29
Jeddah
Tel.: 6606852
Slovenia
Electrolux Slovenia D.O.O.
Traska Ul. 132
1000 Ljubljana
Tel.: 61 1234 137
Fax: 61 1234 238
In the chapter "What to do if...“ , some faults are listed which you can
remedy yourself. Look there first if a fault occurs. If you do not find any
information there, please consult your Customer Service. (You can find
the addresses and telephone numbers in the section "Customer Service
Centres“.)
Always prepare in advance for the discussion. By doing so you will simplify the diagnosis and the decision on whether customer service is
necessary.
Note the PNC number and S. number. You will find both on the rating
plate on the inside of the door of
your washing machine.
S. No. .....................................................
Answer as precisely as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
• Does the multi display show an error message?
Service
When do you incur costs even during the warranty period?
– If you could have remedied the fault yourself with the aid of the fault
table (see the section "What to do if..."),
– If several journeys by the customer service technician are necessary
because for example he did not receive all the important information
before his visit and must collect spare parts. These multiple trips can
be avoided if you prepare your phone call as described above.
55
AEG Hausgeräte GmbH
Postfach 1036
D-90327 Nürnberg