ADTRAN NetVanta 7100 User Manual

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NetVanta 7100 Administrator’s Guide

61200796L1-31A January 2007

NetVanta 7100 Administrator’s Guide

Conventions

Notes provide additional useful information.

Cautions signify information that could prevent service interruption or damage to equipment.

Warnings provide information that could prevent injury or endangerment to human life.

NetVanta 7100 Administrator’s Guide Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How do I access the phone system administrative settings using my computer? Connecting Using a Web Browser on page 13

How do I add a new phone to the system? Create a New User Account in the System on page 20

How do I remove a user from the phone system? Deleting a Phone User Account on page 28

How do I change an existing phone user to a new phone user? Editing an Existing Phone Account on page 22

How do I change a phone’s caller ID display name? Email and Caller ID Settings on page 24

How do I change or reset a voicemail password? Resetting Voicemail Password on page 42

How do I enable automatic email notification of new voicemail messages? Enabling Email Notification of Voicemail Messages on page 45

How do I change the email address for notification of voicemail messages? Enabling Email Notification of Voicemail Messages on page 45

How do I increase the voicemail storage limit for a phone user? Updating Voicemail Permission (Class of Service) on page 49

How do I add a speed dial numbers, line keys, and button maps to a phone? Speed Dial, Line keys and Button Maps on page 34

How do I add a system speed dial (e.g., all employees dial 04 for the IT Helpdesk) to the telephone system? Adding a System Speed Dial Number on page 72

How do I view the port status of analog stations, analog trunks, T1 and Ethernet ports? Checking the Port Status on page 77

How do I add an employee’s name to the dial by name directory? Dial By Name Directory on page 63

Frequently Asked Questions (FAQs) NetVanta 7100 Administrator’s Guide

NetVanta 7100 Administrator’s Guide

Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1. Accessing and Navigating the System Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Minimum Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Physical Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting Using a Web Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigating the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2. Managing Phone Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Adding a New Phone to the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Create a New User Account in the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connect the Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Editing an Existing Phone Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Email and Caller ID Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Deleting a Phone User Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting and Changing Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3. Modifying Existing Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Resetting a Phone to Factory Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Customizing Phones and User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Call Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Speed Dial, Line keys and Button Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Button Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Display Status Group (Busy Lamp Field). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Customizing the Expansion Module Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Replacing an Existing Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Rebooting a Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

4. Configuring Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Resetting Voicemail Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Enabling Email Notification of Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Updating Voicemail Permission (Class of Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Reviewing Voicemail Storage Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

5. Configuring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

NetVanta 7100 Administrator’s Guide

Setting the System Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Creating a New Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Modifying Auto Attendant Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Dial By Name Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Adding Users to Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Logging into and out of Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Adding Users to the Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Logging into and out of the Operator Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Adding a System Speed Dial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Setting Up Status Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6. Maintaining and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Saving Configuration Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Troubleshooting Voice Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Checking the Port Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Review the Trunk Group Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting Classes of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Troubleshooting Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

A. Special PREfix (SPRE) Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

NetVanta 7100 Administrator’s Guide List of Figures

List of Figures

Figure 1. AOS Web-based GUI Application Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Figure 2. Accessing the AOS Web-based GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Figure 3. System Summary Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 4. Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 5. Getting Started Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 6. User Accounts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 7. Phone Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 8. Edit User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 9. Edit IP Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Figure 10. User Config Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 11. Current Settings Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Figure 12. Call Coverage Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 13. Call Coverage Example - Voicemail After Four Rings . . . . . . . . . . . . . . . . . . . . . 28

Figure 14. Call Coverage Example - Operator Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 15. Deleting a User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Figure 16. Edit User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Figure 17. Phone Configurations Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 18. Phone Lines Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 19. Secondary Line Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 20. Button Map Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module . . . . 38

Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone with Three Expansion Modules . . 38

Figure 23. Status Groups (Busy Lamp Field/DSS) Phone Display . . . . . . . . . . . . . . . . . . . . 38

Figure 24. Edit User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 25. Enter New MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 26. Change Phone MAC Address/Model Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 27. User Accounts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 28. Edit User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 29. Set a Voicemail PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Figure 30. Set a VM Notification Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Figure 31. Add a Notification Schedule Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 32. Set or Edit a Notification Email Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Figure 33. User Config Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Figure 34. Voicemail Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Figure 35. Modify Voicemail Class of Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 36. Voicemail Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 37. System Summary Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 38. Set Time and Date Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 39. Auto Attendants Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Figure 40. Create New Menu Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Figure 41. Add New Audio Prompt Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 42. Digit Actions Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 43. Modify Auto Attendant Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Figure 44. Modify an Existing Menu Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 45. Modify an Existing Audio Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 46. DBN Directory Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 47. Directory Detail Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

List of Figures NetVanta 7100 Administrator’s Guide

Figure 48. Add Directory Member Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 49. Adding Member(s) Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 50. Add New Directory Alias Entry Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figure 51. Auto Attendant Ring Group Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Figure 52. Ring Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 53. Edit Ring Group Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 54. Add Members to Ring Group Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Figure 55. Configure Operator Group Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Figure 56. Add Members to Operator Group Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 57. System Speed Dial Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Figure 58. Add/Edit/Delete Status Group Tab Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 59. Status Group Details Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 60. Utilities Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Figure 61. Physical Interfaces Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Figure 62. Trunk Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Figure 63. Edit Trunk Group Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Figure 64. Classes of Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 65. Modify Class of Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 66. ADTRAN/Polycom IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

NetVanta 7100 Administrator’s Guide List of Tables

List of Tables

Table 1. User Config Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 2. Current Settings Tab Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 3. Call Coverage Tab Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 4. Secondary Line Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 5. Reboot Phone Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 6. Voicemail Class of Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Table 7. Voicemail Status Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Table 8. Set Time and Date Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Table 9. Creating New Audio Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table 10. Ring Group Type Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Table 11. Operator Group Type Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Table 12. System Speed Dial Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Table 13. SPRE Codes List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

List of Tables NetVanta 7100 Administrator’s Guide

NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus

1. ACCESSING AND NAVIGATING THE SYSTEM MENUS

Using a PC with an installed browser, the NetVanta 7100 can be configured via the ADTRAN Operating System (AOS) Web-based Graphical User Interface (GUI).

This section covers topics necessary for accessing and navigating system menus:

• Accessing the System on page 12

• Navigating the Menus on page 16

While navigating through the menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available. Place your cursor over the symbol to view the additional information.

Updated configuration must be saved to nonvolatile memory (NVRAM) to retain new changes after a loss of power or a reboot. To quickly save your configuration at any time while in the AOS Web-based GUI, select the screen.

SAVE button at the top right of your current

Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide

Accessing the System

Internet

Phone

Management IP Connection

VLAN 1: 10.10.10.1/24

PSTN

Figure 1. AOS Web-based GUI Application Diagram

Factory Defaults

From the factory, the AOS Web-based GUI is enabled and ready to be accessed. The NetVanta 7100 is shipped from the factory with a default configuration that includes the following:

Ethernet Interfaces (Port 1 to 24)

• Status: Enabled (activated with no shutdown)

• Speed: Auto

• Duplex: Auto

• Cable Type: Auto

• VLAN Membership: Trunk ports allowing all VLANs

VLAN 1 (Native VLAN for data)

• Status: Enabled (activated with no shutdown)

• IP Address: 10.10.10.1 /24

• HTTP Server: Enabled

VLAN 2 (Native VLAN for voice)

• Status: Enabled (activated with no shutdown)

• IP Address: 10.10.20.1 /24

• HTTP Server: Enabled

NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus

Minimum Configuration

If your NetVanta 7100 is not at factory default conditions, the minimum configurations listed below are needed to access the AOS Web-based GUI:

These configuration settings must be entered from the command line interface (CLI).

>enable #configure terminal (config)#username admin password password (config)#ip http server (config)# interface vlan 1 (config-vlan 1)#ip address 10.10.10.1 255.255.255.0 (config-vlan 1)#no shutdown (config-vlan 1)#exit

Configure DHCP (optional): If DHCP is not enabled, the static IP address must be set on the PC.

(config)#ip dhcp-server pool LAN_pool (config-dhcp)#network 10.10.10.0 /24 (config-dhcp)#default-router 10.10.10.1 (config-dhcp)#dns-server 10.10.10.1

Physical Connection

The NetVanta 7100 can be accessed and managed through any of the 24 Ethernet interfaces via an Ethernet straight-through or crossover cable. Using a PC with an installed web browser, the NetVanta 7100 can be configured through the AOS Web-based GUI.

Connecting Using a Web Browser

Once the physical connection is made and the minimum configuration settings are complete, follow these steps to access the web-based GUI menus:

1. Configure your PC and NetVanta 7100 to be on the same network.

Refer to the example in Minimum Configuration on page 13 for configuring the NetVanta 7100 IP address. Refer to your PC documentation on how to configure the IP address of your PC.

2. Connect the NetVanta 7100 to your network using any of the 24 Ethernet ports on the unit’s front panel.

3. From your PC, open the installed browser and enter NetVanta 7100 address) in the

Address field. The NetVanta 7100 login window appears.

http://10.10.10.1/admin (or configured

Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide

Figure 2. Accessing the AOS Web-based GUI

4. Enter admin as the username, enter your password, and select OK. (The default password is password.)

For security purposes, it is important to set up an admin password immediately. Use the Passwords page of the AOS Web-based GUI to change this password.

If you do not know the admin password, contact your NetVanta 7100 installation technician.

5. After logging into the NetVanta 7100, the

System Summary menu appears (see Figure 3 on page

15). Refer to Getting Started on page 17 for information on the setup process.

NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus

Figure 3. System Summary Menu

Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide

Navigating the Menus

The Web-based GUI menu structure allows you to easily configure the NetVanta 7100 system. This section provides a brief introduction to navigating through the menus. More detailed configuration examples can be found in the remainder of this document.

Options

There are multiple menus covering a variety of configuration items related to the NetVanta 7100. Figure 4 shows the menus and their submenus to give you a preview of the topics covered under each section.

Figure 4. Menu Structure

The menus can be summarized as follows:

• System Menu - contains several screens that aid in configuring the system settings.

• Voice Menu - provides multiple screens for configuring voice settings such as phone station accounts, trunk lines, system voice parameters, and statistic reports.

• Data Menu - enables configuration of switch, router, and bridge functions, with specific menus related to firewall and VPN settings.

• Utilities Menu - includes various functions to aid in managing, troubleshooting, and accessing the unit.

NetVanta 7100 Administrator’s Guide Accessing and Navigating the System Menus

Getting Started

The Getting Started menu is the recommended starting point for configuring your system. It contains links to options that need to be configured for the NetVanta 7100 to be operational. These options include such items as

• Basic Data Setup Guide - outlines the steps needed to set up basic data connectivity.

• Advanced Data Setup Guide - outlines the steps needed to fully set up the integrated switch and

• Voice Trunks Setup Guide - outlines the steps needed to connect the NetVanta 7100 to your

• Voice Stations Setup Guide - outlines the steps needed to set up phone stations.

Basic Data Setup, Advanced Data Setup, Voice Trunk Setup, and Voice Station Setup.

router in the NetVanta 7100.

carrier's trunk lines.

Figure 5. Getting Started Menu

Accessing and Navigating the System Menus NetVanta 7100 Administrator’s Guide

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

2. MANAGING PHONE ACCOUNTS

This section covers topics necessary for managing new phone accounts:

• Adding a New Phone to the System on page 20

• Editing an Existing Phone Account on page 22

• Deleting a Phone User Account on page 28

• Setting and Changing Passwords on page 29

SAVE button at the top right of your current

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

Adding a New Phone to the System

Setting up a new phone is a two part procedure. The first step requires creating a user account in the system. The second step requires physically connecting the phone hardware.

Create a New User Account in the System

The User Accounts configuration menu allows you to create a user account for every telephone user in the NetVanta 7100.

1. Navigate to the

Voice > Stations > User Accounts menu.

The symbols indicate

additional information is

available. Place your

cursor over the symbol to

view the help topic.

Figure 6. User Accounts Menu

If Analog Station does not display as a Phone Type, it is because there are no available FXS ports.

2. Select either Create new or Create by copying another user. The last option allows you to copy an existing user’s settings, streamlining this process.

3. Assign the user’s extension and name.

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

4. Select the Phone Type. Based on the type of phone that will be used, some of the following steps may not be necessary. If configuring an

User

, skip to Step 8.

Analog Station, skip to Step 7. If configuring a Virtual

• The three different phone types that can be defined for voice users are listed below:

SIP user accounts are associated with a SIP port. Analog Station users are associated with a physical FXS interface. Virtual user accounts are not associated with a physical port.

5. Enter the phone

601) for a SIP account. If necessary. Leave the selection as

6. Select a model from the

7. When creating an Analog Station user account, only select the

MAC Address if setting up a specific phone model (such as SoundPoint IP 501 or

Other is chosen for the Phone Model, no MAC Address entry is

<Not Set>.

Phone Model drop-down list.

Phone Port that is connected to the

analog device.

8. Select

Apply to add the user. Additional voice settings can be configured by selecting the user’s

last name in the

Modify/Delete User section. This brings up the Edit User tabs. Also refer to

Setting and Changing Passwords on page 29.

Connect the Phones

ADTRAN/Polycom IP phones are configured automatically from the NetVanta 7100, which allows global and per-phone configuration to be managed centrally. Most configuration files are created automatically (and downloaded by the phones at boot up) by the NetVanta 7100 when a new voice user is created. Once you have created the new user, the final step is to connect the phone.

1. Connect the phone to a line from the NetVanta 7100 system.

2. Wait for the phone to load its configuration files from the NetVanta 7100 system.

3. The phone and user account should be fully functioning.

The boot process is complete when the idle display (see Figure 7) is shown on the phone. In the case of problems, contact your system administrator to assist with troubleshooting.

Figure 7. Phone Idle Display

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

Editing an Existing Phone Account

Once the user account is created, you can modify settings such as user name, voicemail, call coverage, caller ID, and other user settings. This is done by selecting the user’s last name in the section to bring up the

Edit User menu.

If you copied an existing user account, most of these settings are already configured. This section also covers editing existing settings to alter a user’s account preferences. Refer to Configuring Voicemail on page 41 to set up the voicemail parameters.

Modify/Delete User

1. Navigate to the

2. Select the

Last Name of the user (phone) account you would like to edit.

Voice > Stations > User Accounts menu.

Figure 8. Edit User Settings

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

3. The user’s Display Name and Line Label (that appears on the phone) can also be edited in the IP

Phone Configs

make changes and

Menu. To access the menu, navigate to Voice > Stations > IP Phone Config to

Apply the new settings.

Figure 9. Edit IP Phone Configuration

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

Email and Caller ID Settings

The User Config tab allows configuration of the user’s email address and caller ID settings. Refer to Figure 8 on page 22 for the complete

The system has no control over the caller ID name display for calls originating externally.

Edit User screen.

Figure 10. User Config Tab Menu

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

Table 1. User Config Tab Options

Setting Description and Options

Description Optional description of the user account.

Primary Email Used for system correspondence.

Secondary Email Alternate address for system correspondence.

Configures the name portion of the caller ID display for internal calls made by this user.

Internal Caller ID Name

• First + Last Name: Displays first and last name of the internal caller.

• Custom Entry: Displays the value entered in the adjacent text box.

• Empty: Displays nothing for caller ID name.

Configures the number portion of the caller ID display for internal calls made by this user.

Internal Caller ID Number

• Default: Displays the extension of the internal caller.

• Custom Entry: Displays the value entered in the adjacent text box.

• Empty: Displays nothing for caller ID number.

External Caller ID Number

Forward Disconnect Delay

Forward Disconnect Battery

Configures the number portion of the caller ID display for external calls made by this user. External caller ID info is only sent if delivered out of particular T1 interfaces such as Feature Group D or PRI.

• Default: Automatically displays the external caller ID number as the first DID entry if one exists; otherwise it displays nothing.

• Custom Entry: Displays the external caller ID number as the value entered in the adjacent text box.

(For analog stations only.) Enables the removal or reversal of the battery for the specified amount of time. When the unit removes/ reverses the battery current, the connected equipment will acknowledge this condition by dropping the line.

(For analog stations only.) Specifies whether the connected equipment expects the battery removal or reversal.

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

Current Settings

The Current Settings tab of the Edit User menu allows you to change voice settings for a particular user.

Figure 11. Current Settings Tab Menu

Table 2. Current Settings Tab Options

Setting Description and Options

Call Waiting

Include in System Phone Directory

Forward Courtesy Ring

Hoteling

Inbound Caller ID Blocked

Call Forwarding Forwards this user's extension to the number displayed.

Do Not Disturb Sends all calls directly to the user's call coverage list.

Special Ring Cadences

Hotline Phone

Enables call waiting on analog phones, or enables additional call appearances on an ADTRAN/Polycom SoundPoint IP phone.

Includes the user in the dial-by-name directory.

Issues a short ring on the user's phone when a call comes in as a reminder that the phone is forwarded.

(For analog stations only.) Allows another user to log into this user's phone without logging this user out first. Useful for shared desk applications.

Blocks inbound caller ID information from being delivered to this user's phone.

Allows the phone to ring with a different cadence depending on the call type (such as internal, external, or priority calls). If unchecked, the phone will always ring with the default cadence.

Place a call immediately to the configured number when this user goes offhook.

Admin Lock Displays the current administrative lock (if any).

User Lock Displays the current user lock (if any).

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

Call Coverage

The Call Coverage tab of the Edit User menu displays the call coverage settings for a particular user. If the user has been assigned to a Call Coverage List, you can view the settings on this page. You can also customize the selected Call Coverage List only for this user account. Use the question mark symbol to assist with the configuration settings.

When creating a Custom List, multiple actions can be set to occur. For example, in Figure 12, station extension 2000 is set to ring four times before rolling to extension 2001. The active call will then ring extension 2001 twice before continuing to the next action (a busy signal).

Setting a Custom List

requires defining the

action to take if the call is

not answered and

assigning ring limits for

each action.

Collectively, this creates

the call coverage.

Figure 12. Call Coverage Tab Menu

Table 3. Call Coverage Tab Options

Setting Description and Options

Copies the selected global Call Coverage List for this specific

Use Call Coverage List

extension. Customizations made to this copy (using the customize button) do not affect the original global list.

Allows a customized list of actions to be defined for incoming calls on the user’s phone.

Indicate the number of rings (to initially occur) under the # of Rings column. The phone will ring the specified number of times before continuing on with the next entry in the call coverage list. By default, the first action is a Busy Signal. If the # of Rings is set to 0, the call coverage list will only be processed if the station is busy. Otherwise,

Use Custom List

the phone will ring indefinitely. Other available actions for the call coverage list include:

• Go to Voicemail

• Go to Autoattendant

• Ring Extension

• Ring Operator

• Ring External Number Enter additional parameters as needed.

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

NetVanta 7100

Figure 13. Call Coverage Example - Voicemail After Four Rings

NetVanta 7100

Extension

Incoming Call

Rings Extension

4 Times

Extension Operator

Incoming Call

Rings Extension

4 Times

Rings Operator

Extension

Figure 14. Call Coverage Example - Operator Coverage

Voicemail

When no answer,

call goes to voicemail.

Voicemail

If no answer,

call goes

to voicemail.

Deleting a Phone User Account

Users accounts can be deleted quickly using the following procedure:

1. Navigate to the the bottom of the screen to the

2. Locate the user to remove; verify it is the correct user by

Delete to the right of the user listing.

3. Confirm the action when prompted by the system.

Voice > Stations > User Accounts menu shown in Figure 6 on page 20. Scroll to

Modify/Delete User section.

Last Name and Extension fields. Select

NetVanta 7100 Administrator’s Guide Managing Phone Accounts

Select

Delete next

to the user to

remove.

Figure 15. Deleting a User Account

Once a user account is deleted, there is no recovery to reinstate the user.

Setting and Changing Passwords

There are multiple passwords associated with the user accounts. For details on setting or changing the user voicemail passwords, refer to Resetting Voicemail Password on page 42. This section describes how to set the SIP authorization password and login PIN. This password/PIN serves two purposes for SIP stations:

• Authenticates a SIP station if SIP INVITE or registration authentication is enabled.

• Logs into the Personal Account Manager website for personal user settings.

To set the

SIP Auth Password/Login PIN, perform the following steps:

1. Navigate to the

Modify/Delete User section of the User Accounts menu.

in the

Edit User menu (shown in Figure 16 on page 30) by selecting the user’s last name

Managing Phone Accounts NetVanta 7100 Administrator’s Guide

2. Type the new password (must be four digits) in the SIP Auth Password/Login PIN field.

Set the four-

digit password/

PIN for each

user.

Select Apply to

save the new

setting.

Figure 16. Edit User Menu

3. Select Apply to save the new password.

NetVanta 7100 Administrator’s Guide Modifying Existing Phones

3. MODIFYING EXISTING PHONES

This section covers topics related to modifying existing phones:

• Resetting a Phone to Factory Default on page 32

• Customizing Phones and User Preferences on page 32

• Replacing an Existing Phone on page 39

SAVE button at the top right of your current

Modifying Existing Phones NetVanta 7100 Administrator’s Guide

Resetting a Phone to Factory Default

The basic network configuration for the ADTRAN/Polycom IP phone can be reset to factory defaults through a key combination:

1. Simultaneously press and hold the

2. Enter the administrator’s password to initiate the reset. (The default password is

4, 6, 8, and * dial pad keys until the password prompt appears.

456).

Customizing Phones and User Preferences

There are many settings available for customizing individual phones. This section covers these commonly used features:

• Call Lists on page 32

• Contact Directory on page 33

• Speed Dial, Line keys and Button Maps on page 34

• Line Keys on page 34

• Button Map on page 36

• Display Status Group (Busy Lamp Field) on page 37

• Customizing the Expansion Module Buttons on page 37

Call Lists

The phone maintains a local list of outgoing and incoming calls on the system. The system stores up to 100 entries for each list of missed, received, or placed calls. On the left side on the phone, press the Call Lists key (or press the Directories key followed by Call Lists) and select Missed Calls, Received Calls, or Placed Calls, depending on the list you want to view. Call information is displayed.

From the specific call list:

1. Choose

2. Choose

3. Choose

Edit to amend the dial string before dialing.

Dial to return the call.

Exit to return to the previous menu.

To quickly view respective call lists from the idle display: Press X for Placed Calls. Press W for Received Calls. Press T for Missed Calls.

For additional choices, press

Info to view information about the call.

Save to store the contact to the Contact Directory.

Clear to delete the call from the list.

More and Exit soft keys to return to the idle display.

Press

More, followed by:

NetVanta 7100 Administrator’s Guide Modifying Existing Phones

Contact Directory

The phones can store a local directory of contacts called Contact Directory. Users can add, delete, edit, dial, or search for any contact in this list with just a few key strokes.

It is also possible for the admin to modify the contact directory using the Web-based GUI menus from the NetVanta 7100. For instructions on making these changes through the Web-based GUI, refer to Button Map on page 36.

Adding or Editing a Contact

1. From the phone idle display, press the Directories key and select Contact Directory.

2. To enter another contact into the phone’s database, select Add, or highlight an existing entry and

Edit.

select

3. Enter first and/or last name using the keypad. Press the uppercase alphanumeric, or lowercase alphanumeric modes. Press the

1/A/a soft key to select from numeric,

Encoding soft key to

access special characters in other languages if necessary.

4. Enter the contact number. This is a required field and it must be unique (not already in the directory). The speed dial index automatically assigns the next available index value.

Ring Type and Divert Contact can be left blank. Ring Type is used to assign a special ringtone for

that user. Valid entries by default are 1-12. a caller to when

Auto-Divert is enabled for this directory entry. This would be used to selectively

Divert Contact is used to identify the number to divert

forward callers. More information on both these features can be found in the ADTRAN Polycom Administrator Guide SoundPoint/SoundStation IP SIP.

6. Use the arrow buttons to switch between

7. Press

Searching for a Particular Contact

Save to confirm, or press Cancel to abandon the changes. Then press Directories or the

Exit soft key to return to the idle display.

Enabled and Disabled settings for the last two fields.

1. From the Contact Directory menu, press More and then Search.

2. Using the dial pad, enter the first few characters for first or last names.

3. Press

Search to search for contacts.

4. Successful matches can be dialed from the resulting screen.

A contact entry without a speed dial index assigned will not appear on a line key. The contact will only be available for selection from the contact directory. The contact will also not appear in the Speed Dial List accessed from the idle display by pressing S .

Modifying Existing Phones NetVanta 7100 Administrator’s Guide

Speed Dial, Line keys and Button Maps

Pre-assigned phone numbers can be associated with line keys for rapid automated dialing. When a new entry is added to the Contact Directory, it is automatically assigned the next available line key. The speed dial number appears next to the line key in the phone display.

It is also possible for the admin to modify Speed Dial entries using the Web-based GUI menus from the NetVanta 7100. For instructions on making these changes through the Web-based GUI, refer to Button Map on page 36.

Changing a Speed Dial Line Key Assignment

1. From the phone idle display, press the Directories key and select Contact Directory. Highlight an existing directory entry and press holding a line key that already has a speed dial number assigned to it. That contact in the directory is automatically displayed.

2. If a speed dial index already exists, delete it by pressing the following keys:

Edit. The same edit screen can be obtained by pressing and

3. Enter a new speed dial index. For example, enter speed dial index as 1. This assigns the entry to the first available line key on the display. Alternatively, when editing the contact, press and hold an unassigned line key. This will automatically assign the speed dial index (which is required to assign that line key) as a speed dial for the contact. A confirmation beep is heard when this happens.

4. Press

Save to confirm, or press Cancel to abandon the change. Then press Exit to return to the idle

display.

By default, each ADTRAN/Polycom IP phone model has a specific number of line keys available for speed dial. The Soundpoint 501 has three line keys, and the Soundpoint 601 has six line keys. To dial a number assigned to a line key, press the line key directly opposite the number on the display.

Line Keys

Additional line keys can be added to the phones, and additional extensions can be added to a line key using the Web-based GUI menus from the NetVanta 7100. For instructions on accessing the Web-based GUI menus, refer to Accessing and Navigating the System Menus on page 11.

1. Navigate to the

2. From the

Voice > Stations > IP Phone Configs screen.

Phone Configurations tab, select the MAC address associated with the existing user.

NetVanta 7100 Administrator’s Guide Modifying Existing Phones

Select the user’s

MAC Address.

Figure 17. Phone Configurations Tab Menu

3. Choose the number of line keys you would like available on this line (primary extension). Select

Add Secondary Line to configure the secondary line.

Select the number of line keys that this line

should consume. This will be the number of

simultaneous calls that can exist for this

line. Note that the maximum number of line

keys depends upon the phone model.

Select Add

Secondary Line.

Figure 18. Phone Lines Tab Menu

Modifying Existing Phones NetVanta 7100 Administrator’s Guide

4. Enter secondary line information (see Figure 19):

Table 4. Secondary Line Information

Settings Descriptions and Options

New Enter new extension number.

Create new user account Check the box to create a new user account.

Display Name Enter the user name.

Line Label Enter new extension number.

Line Keys Select the number of line keys.

Authentication User Name Enter new extension number.

Authentication Password 1234

Figure 19. Secondary Line Configuration

5. Select Apply to apply the changes, and select OK when prompted to synchronize and reboot the phone.

Button Map

The Button Map menu option is available to add speed dial entries or enter users in the phone directory. The

Main Phone Buttons represent the selectable line key buttons on the phone. The number of line key

NetVanta 7100 Administrator’s Guide Modifying Existing Phones

buttons varies from model to model. If there are extra buttons available after all line keys have been mapped, you can add other speed-dial type entries below them by typing in the first available row's and

Contact fields. Once you enter values, the next row will become available for data entry.

Label

1. Navigate to the

2. From the

3. Select the

Phone Configurations tab, select the MAC address associated with the existing user.

Button Map tab.

Voice > Stations > IP Phone Configs screen.

Select the next

available field to enter

a new line key.

Select the link to add a

new entry to the

directory.

Figure 20. Button Map Tab Menu

4. The Main Phone Buttons section displays already configured line keys as well as available slots for new line keys. Type a new label and the extension to add a line.

5. The

Other Directory Entries section displays the current directory listings. Adding a new entry is

accomplished by selecting the

Click to add a directory entry link at the bottom of the screen and

typing the new entry in the blank field provided. See Figure 23 on page 38 for an example of defined buttons as they appear on the phone.

Display Status Group (Busy Lamp Field)

Status Groups are used to monitor the current status of users or park zones. A common example of this functionality is a Busy Lamp Field button indicating a user’s busy extension. The

Display Status Groups

drop down menu must have a predefined status group name selected in order to display the Busy Lamp

Field Users/Park Zones. Refer to Setting Up Status Groups on page 73 for more information.

Customizing the Expansion Module Buttons

The expansion module is only available with the ADTRAN/Polycom SoundPoint IP 601. You can create additional speed dial entries by installing multiple expansion modules (up to a maximum of three modules).

Modifying Existing Phones NetVanta 7100 Administrator’s Guide

Figure 21. ADTRAN/Polycom SoundPoint IP 601 Phone with One Expansion Module

Figure 22. ADTRAN/Polycom SoundPoint IP 601 Phone with Three Expansion Modules

To add speed dial entries, refer to the sections Contact Directory and Speed Dial, Line keys and Button Maps on page 34 in this guide. To add Busy Lamp Field status, refer to Display Status Group (Busy Lamp Field) on page 37. The expansion module assigns line designations to the first available line keys and then

follows them with speed dial assignments. See Figure 23 for an example phone display.

Line Designations

Status Group

Busy Lamp Field Status

Speed Dial

Figure 23. Status Groups (Busy Lamp Field/DSS) Phone Display

NetVanta 7100 Administrator’s Guide Modifying Existing Phones

Replacing an Existing Phone

Occasionally a phone may fail and need to be replaced for an existing user in the NetVanta 7100 system. Use the following steps to associate a new phone’s MAC address with an existing user:

1. Navigate to the

Select the

user’s

extension.

Voice > Stations > IP Phone Configs menu.

Figure 24. Edit User Settings

2. Select the blue underlined extension of the user you want to change. This brings up the Edit User menu.

3. From the

Edit User menu, select Change beside the Phone MAC Address. This opens the

Change Phone MAC Address/Model dialog box.

Select Change...

to change a MAC

address.

Figure 25. Enter New MAC Address

Modifying Existing Phones NetVanta 7100 Administrator’s Guide

4. In the Change Phone MAC Address/Model menu (see Figure 26), enter the New MAC Address (or choose one from the

Figure 26. Change Phone MAC Address/Model Menu

Known Address drop-down list).

5. Confirm that the phone model is correct.

6. Select

7. Scroll to the bottom of the

8. Select

Apply to apply changes and return to the Edit User menu.

Edit User menu and select Apply.

OK to accept the prompt and reboot the new phone so it will download the configuration

from the NetVanta 7100. (If the phone will be rebooted at a later time, refer to the steps provided in Rebooting a Phone on page 40.)

Rebooting a Phone

Periodically, a phone may require rebooting to accept a new configuration or software update. There are two ways to reboot a phone:

1. Simultaneously press and hold the correct keys (key combinations are shown in Table 5) for 3 seconds or more until a confirmation tone is heard.

2. Press the required to access this menu).

The reboot process may take a few minutes. The phone will cycle through multiple information screens on the display until it completes by returning to the idle display. In the case of problems, it may be possible to restore normal phone operation without rebooting. Contact your system administrator before attempting to reboot the phone.

Menu key and select Settings, Advanced, Restart Phone (the user password is

Table 5. Reboot Phone Key Combinations

ADTRAN/Polycom IP Phone Model Key Combinations

SoundPoint IP 300 and 301 Volume-, Volume+, Hold, Do Not Disturb

SoundPoint IP 500 and 501 Volume-, Volume+, Hold, Messages

SoundPoint IP 600 and 601 Volume-, Volume+, Mute, Messages

SoundStation® IP 4000 *, #, Volume+, Select

NetVanta 7100 Administrator’s Guide Configuring Voicemail

4. CONFIGURING VOICEMAIL

This section covers important voicemail topics:

• Resetting Voicemail Password on page 42

• Enabling Email Notification of Voicemail Messages on page 45

• Updating Voicemail Permission (Class of Service) on page 49

• Reviewing Voicemail Storage Limits on page 52

SAVE button at the top right of your current

Configuring Voicemail NetVanta 7100 Administrator’s Guide

Resetting Voicemail Password

The Voicemail PIN is the parameter used to set individual passwords that users must enter to access their voicemail. To recover a lost or forgotten password, the instructions below to reset a voicemail password. The default password is

Voicemail PIN must be reset. Follow the

1234.

1. Navigate to the

Voice > Stations > User Accounts screen.

Select the

user’s last

name.

Figure 27. User Accounts Menu

2. Scroll to the bottom of the screen and select the user’s last name to access the user’s settings. This step automatically takes you to the

Edit User configuration screen.

NetVanta 7100 Administrator’s Guide Configuring Voicemail

3. Scroll down near the bottom of the screen and select the VM Settings tab.

Select the

VM Settings

tab.

Figure 28. Edit User Menu

Configuring Voicemail NetVanta 7100 Administrator’s Guide

4. Select the password inside the Voicemail PIN box and replace it with a new password.

Replace the old

password with a new

one.

Figure 29. Set a Voicemail PIN

5. Select Apply to accept the new setting.

NetVanta 7100 Administrator’s Guide Configuring Voicemail

Enabling Email Notification of Voicemail Messages

Configuring voicemail notification consists of selecting the time of day and the method the system uses to notify users when they receive a new voicemail message. The system sends an email alert when this feature is properly configured.

To allow email notification, the system administrator must first configure the outgoing mail server settings.

1. Navigate to the

Voice > Stations > User Accounts screen.

2. Scroll to the bottom of the screen and select the user’s last name to access the user’s settings. This step automatically takes you to the

3. Scroll down near the bottom of the screen and select the

4. From the

VM Settings tab menu, scroll down to the bottom left and select the Add Range button.

Edit User configuration screen.

VM Settings tab.

Select to add a

notification schedule

range.

Figure 30. Set a VM Notification Schedule

Configuring Voicemail NetVanta 7100 Administrator’s Guide

5. The Add Notification Schedule Range menu appears. Enter the beginning and ending times for the voicemail notification range. A “range” is the period of time during the week that will have the same notification type. The schedule range added here will appear in the

Schedule

graph (as shown on in Figure 32).

Figure 31. Add a Notification Schedule Range

VM Notification

6. Select either Send to Primary Email or Send to Secondary Email as the notification type. The primary and secondary email addresses appear in parentheses below each option. Select save the schedule. The new voicemail notification schedule now appears at the bottom of the

Settings

tab.

Apply to

If the email address does not appear below the selected option, select Apply and continue to the next step.

NetVanta 7100 Administrator’s Guide Configuring Voicemail

7. To configure an email address that is not set, select the email type under Notify Action to be automatically routed to the email fields on the

User Config tab.

Select to set or edit

the email address.

Figure 32. Set or Edit a Notification Email Address

Configuring Voicemail NetVanta 7100 Administrator’s Guide

8. On the User Config tab, set or edit the notification email addresses. Select Apply after making any changes. (Select the user’s

Last Name from the user accounts main list to access the configuration

tabs).

Set the Primary

and Secondary

Email Notification

addresses.

Figure 33. User Config Tab Menu

9. From the VM Settings menu, select Apply to accept the new setting.

10. Select

Save at the top right of the current menu. A dialog box appears if the save is successful. OK to close the box and return to the previous menu.

Select

NetVanta 7100 Administrator’s Guide Configuring Voicemail

Updating Voicemail Permission (Class of Service)

Voicemail storage limits for individual users are defined and modified within the assigned Voicemail

Class of Service

lengths of recorded greetings and messages, and the amount of time messages are allowed to remain in storage).

menus. Follow the steps below to adjust user’s voicemail permissions (such as the

1. Navigate to the

Voice > Applications > Voicemail Settings menu.

Figure 34. Voicemail Settings Menu

2. Select either the name of the voicemail class of service (CoS) to modify or an undefined class of service to configure. The

Modify Voicemail Class of Service menu appears, allowing you to

configure the voicemail system permissions (including voicemail storage limits).

Configuring Voicemail NetVanta 7100 Administrator’s Guide

3. Enter new CoS settings. Review the right side of the screen for explanations of each setting. Changes made to the existing CoS only apply to users assigned to the selected voicemail CoS.

Figure 35. Modify Voicemail Class of Service Menu

Table 6. Voicemail Class of Service Options

Setting Descriptions and Options

Max Time Per Greeting

Max Time For All Greetings

Max Time Per Messages

Max Time For All Messages

Prompt Before Message Delete

Message Lifetime

Sets the allowed recording time (in seconds) for each greeting. The default is 60 seconds.

Configures the total amount of time (in minutes) allowed for all user recorded greetings. The default is 3 minutes.

Configures the allowed duration of recording time (in seconds) for each voicemail message. The default is 120 seconds.

Sets the total number of minutes for all recorded messages for each user. The default is 10 minutes.

Notifies users of expired voicemail and gives them the option to save or delete the old message. When disabled, the system automatically deletes expired voicemail.

Specifies the total number of days a message is stored on the system before it expires. The default is 14 days. Setting the parameter to 0 eliminates the expiration so that messages never expire.

4. Select Apply to accept the new setting.

NetVanta 7100 Administrator’s Guide Configuring Voicemail

5. Select Save at the top right of the current menu. A dialog box appears if the save is successful. Select

OK to close the box and return to the previous menu.

Configuring Voicemail NetVanta 7100 Administrator’s Guide

Reviewing Voicemail Storage Limits

Reports are available to view voicemail statistics and capacity settings in real time. The Voicemail Status menu displays all extensions in the system and their status. To modify the voicemail storage capacity, select the underlined of Service) on page 49.

VM COS to access the menu settings. Refer to Updating Voicemail Permission (Class

1. Navigate to the extension.

Voice > Reports > Voicemail Status screen to view voicemail statistics for each

Figure 36. Voicemail Status Menu

Table 7. Voicemail Status Menu Options

Settings Descriptions and Options

Ext.

VM COS Displays the voicemail CoS assigned to the user.

New Msg Indicates the number of new messages for the user.

Num Msgs Indicates the number of messages stored in the user’s voicemail box.

Total Time Used Displays the total minutes of voicemail storage used by this user.

Tota l Time F r e e Displays the total minutes of voicemail storage available to this user.

Greeting Time Displays the length of the recorded greeting for this user.

Displays the user account settings for this extension. Refer to Managing Phone Accounts on page 19 for more information.

NetVanta 7100 Administrator’s Guide Configuring the System

5. CONFIGURING THE SYSTEM

This section covers important system configuration topics:

• Setting the System Time and Date on page 54

• Creating a New Auto Attendant on page 56

• Modifying Auto Attendant Greetings on page 60

• Dial By Name Directory on page 63

• Adding Users to Ring Groups on page 66

• Adding Users to the Operator Group on page 70

• Adding a System Speed Dial Number on page 72

• Setting Up Status Groups on page 73

Updated configuration must be saved to nonvolatile memory (NVRAM) to retain new changes after a loss of power or a reboot. To quickly save your configuration at any time while in the GUI, select the

SAVE button at the top right of your current screen.

Configuring the System NetVanta 7100 Administrator’s Guide

Setting the System Time and Date

Configurable menu items such as System Time and System Date are indicated by underlined text. Select these items to make changes or updates to the system’s configuration. The items in black text are read-only status fields and can not be configured through this menu. You can also enter a time zone and the address of a server for network time synchronization on this screen.

1. Navigate to the

2. Select the menu.

Select System Time

or System Date to set

the time and date.

System > System Summary menu (the system’s main menu).

System Time or System Date link to access the Set Time and Date configuration

Figure 37. System Summary Menu

NetVanta 7100 Administrator’s Guide Configuring the System

3. From the Set Time and Date menu, set the current time and date.

Figure 38. Set Time and Date Menu

Table 8. Set Time and Date Menu

Settings Descriptions and Options

Time Specifies the system time (hh:mm AM/PM).

Date Specifies the system current date (month/day/year).

Auto-Correct DST Enables or disables automatic daylight savings time adjustment.

Time Zone Specifies the system’s time zone.

NTP Time Server Enables or disables the NTP time server.

NTP Host Enter an IP address or hostname for the NTP server. Spaces are not allowed

in the hostname or IP address.

NTP Server Version Specifies which NTP server version is used (1 to 3).

NTP Wait Time Specifies the number of seconds to wait between NTP updates (10 to

4,294,967,294).

NTP Retry Timeout Specifies the number of seconds to wait for NTP response before retrying (3 to

4,294,967,294).

Send Unsynced Specifies transmitting the internal system clock when unsynchronized or the

NTP Host is not configured. This allows you to manually set and send the Time from the system.

Configuring the System NetVanta 7100 Administrator’s Guide

4. Select Apply to accept the new setting.

5. Select

Save at the top right of the current menu. A dialog box appears if the save is successful.

Select

OK to close the box and return to the previous menu.

Creating a New Auto Attendant

An auto attendant is an automated call handling menu structured with audio prompts to direct callers through the available menu options (or digit actions). The auto attendant must have an introductory greeting that describes the digit actions such as “For Sales, press 2.” It is best to map out the auto attendant digit actions prior to setup. See Figure 51 on page 66 for a diagram of auto attendant structure.

Creating a new auto attendant may require assistance from your system administrator. Refer to Modifying Auto Attendant Greetings on page 60 for instructions on perfecting an existing auto attendant greeting.

1. Navigate to the

Extension of the new auto attendant. Select the Add New Auto Attendant button.

Enter the Name and

Extension of the

new auto attendant

and select Add New

Auto Attendant.

Voice > Applications > Auto Attendants menu and enter the Name and

Figure 39. Auto Attendants Menu

NetVanta 7100 Administrator’s Guide Configuring the System

2. Under Menu Prompt Info, select the New button to access the Add New Audio Prompt menu and create a new menu prompt greeting.

Select New... to

create a new

Menu Prompt.

Figure 40. Create New Menu Prompt

Define the Digit

Actions to

correspond to the

menu prompts.

Configuring the System NetVanta 7100 Administrator’s Guide

3. From the Add New Menu Prompt menu, enter the script for recording a new menu prompt in the

Prompt Text box.

4. Select the

Call

Settings Descriptions and Options

Save and Record button. The system calls the extension specified in the Extension to

field. Record the audio prompt using the Prompt Text as a script.

Figure 41. Add New Audio Prompt Menu

Table 9. Creating New Audio Prompts

Extension To Call

File Name

Description Optional. Displays descriptive information about this prompt audio.

Prompt Text

Specifies the extension the system should dial in order to record the prompt audio.

Specifies the file name to use for the saved audio once the recording is complete. Try to use a descriptive name (35 characters maximum) to make it easier to recall the content of the recording.

Optional. Displays recording prompts. Type the text of the prompt to read when recording in Step 5. Additionally, this text can serve as a good description of the prompt file itself.

NetVanta 7100 Administrator’s Guide Configuring the System

5. After recording the new Menu Prompt, you must define the digit actions on the Digit Actions tab. Select the first digit to define. Define at least one configure digit

•Create a new Intro Prompt. The following sentence is an example prompt: Enter the four-digit extension of the person you wish to call, or stay on the line for operator assistance.

Set the Digit

Collection Timeout.

1 to Dial By Extension:

Digit Action. In the example below, we will

Create new

Intro Prompt.

Enable Prompt

Interrupt.

Set the Timeout

Occurs.

Create new

Transfer Fails

prompt.

Figure 42. Digit Actions Tab Menu

6. After configuring digit action, select Apply to save the new settings

7. To add a new digit action, repeat step 5 and 6 above. For example, configure digit

a Phone Number

with the example prompt of “for Sales, press 2.”

2 to Transfer to

Configuring the System NetVanta 7100 Administrator’s Guide

Modifying Auto Attendant Greetings

Auto attendant greetings are recorded voice greetings or prompts that direct users through the menus of the phone answering system. See Figure 51 on page 66 for an example diagram of the auto attendant structure.

Modifying an auto attendant may require assistance from your system administrator. Also refer to Creating a New Auto Attendant on page 56.

1. Navigate to the

Voice > Applications > Auto Attendants menu.

2. Select the blue underlined name of the auto attendant you want to modify. A new screen appears, allowing you to access additional settings.

Select the auto

attendant to modify.

Figure 43. Modify Auto Attendant Settings

NetVanta 7100 Administrator’s Guide Configuring the System

3. Select the New button under Menu Prompt Info to access the Add New Audio Prompt menu and modify a menu prompt greeting. (Check with the system administrator before re-recording the main system directory auto attendant greeting. It is a good idea to have a backup file or a written script of the original greeting.)

Select New... to

record a new

greeting.

Figure 44. Modify an Existing Menu Prompt

Configuring the System NetVanta 7100 Administrator’s Guide

4. From the Add New Audio Prompt menu, enter the new script for an existing menu prompt in the

Prompt Text box. See Table 9 on page 58 for option descriptions.

Figure 45. Modify an Existing Audio Prompt

5. Select the Save and Record button. The system calls the extension specified in the Extension to

Call

field. Record the audio prompt using the Prompt Text as a script.

6. Select

7. Select

Apply to accept the new setting.

Save at the top right of the current menu. A dialog box appears if the save is successful. OK to close the box and return to the previous menu.

Select

NetVanta 7100 Administrator’s Guide Configuring the System

Dial By Name Directory

A directory entry is created and stored for every voice user on the system (system directory), based on the first and last name in the user configuration. These entries are available to the dial by name (DBN) directory. Adding new DBN directories allows creating aliases for members of the specific DBN directory.

1. Navigate to create and select

Type in the name

of the new

directory.

Voice > Applications > Dial-By-Name Dirs. Type the name of the DBN directory to

Add New Directory.

Figure 46. DBN Directory Menu

2. From the Directory Detail menu, add a description (optional) of the new DBN directory and select

Add Users button to add directory members.

the

Select Add Users

button.

Figure 47. Directory Detail Menu

Configuring the System NetVanta 7100 Administrator’s Guide

3. Select the members of the new DBN directory using the check boxes and select Apply. The shift key can be used to select a range of members.

Select DBN directory

members using the check

boxes.

Figure 48. Add Directory Member Entry Menu

4. Optional. Add an alias for specified directory member(s) by selecting the member(s) and then

Add Aliases. Alias are helpful when a member is known by several names. For example, Mary

Joe Barns may only be known as MJ to callers using the directory to reach her extension.

Select Add Alias.

Figure 49. Adding Member(s) Alias

5. Enter the alias for the member and select Apply.

NetVanta 7100 Administrator’s Guide Configuring the System

Figure 50. Add New Directory Alias Entry Menu

Configuring the System NetVanta 7100 Administrator’s Guide

Adding Users to Ring Groups

A ring group defines a group of user accounts that can be called in a coordinated way with a single extension. The incoming caller ID from a group member denotes a group call using a GRP prefix. Members can log in when they want to receive calls to the group and log out when they do not want to receive group calls.

Ring group’s extensions must be unique and cannot begin with a 0 or a 9. Extensions are defaulted to be one more than the highest-number ring group extension currently configured, or 8001 if no ring groups are configured.

Incoming Calls

Auto Attendant #1

Introductory Greeting

Operator

Gloria

Operator

Example Introductory Greeting

"Thank you for calling Company X. If you know your party’s extension press 1; then enter their

three-digit extension. For Sales press 2, for Customer Service press 3. Press 0 or stay on line for

the operator.”

Dial

123

by Extension

212

214

Jan

Betty

Sam

216

Sales

Ring Group

Figure 51. Auto Attendant Ring Group Example

Service Ring Group

NetVanta 7100 Administrator’s Guide Configuring the System

1. To add new users to a ring group, navigate to Vo i c e > Stations > Ring Groups. In the Modify/

Delete Ring Group

to access the

Select the ring

group

Extension.

Edit Ring Group menu.

section, select the ring group Extension indicated by the blue underlined text

Figure 52. Ring Groups Menu

Table 10. Ring Group Type Options

Ring Group Types Descriptions

Linear Hunt Group Distributes calls to members in the order that they were added to the ring group.

All Ring Rings all members. The first extension to answer receives the call.

UCD

Executive Ring

Distributes calls to members in the order that they were added, but in a uniform, round-robin fashion.

Distributes calls to the executive's and assistant's extensions, but only uses the executive's call coverage settings.

Configuring the System NetVanta 7100 Administrator’s Guide

2. On the Edit Ring Group menu, scroll down to the bottom and select Add Members.. to access the list of available users to add to the ring group.

Select Add

Members..

Figure 53. Edit Ring Group Menu

NetVanta 7100 Administrator’s Guide Configuring the System

3. Select users to add to this ring group using the check box to the left of the user entry. Select Add

Selected Users

Select new members

using the check boxes

to update this ring group and return to the Edit Ring Group menu.

Figure 54. Add Members to Ring Group Menu

4. On the Edit Ring Group menu, select Apply to accept the new setting.

5. Select

Save at the top right of the current menu. A dialog box appears if the save is successful. OK to close the box and return to the previous menu.

Select

Logging into and out of Ring Groups

Members can log into a ring group with a Special PREfix (SPRE) code. SPRE codes are special digits dialed to access features of the system. Members of a ring group can enter SPRE codes on personal phones to receive or block calls from specific ring groups.

From the desired phone, enter the following SPRE codes to log in to or log out of specific ring groups (thus receiving or blocking those calls, respectively).

1. To enter a ring group, log in with *LLxxxx* (*55xxxx*), where xxxx is the ring group’s extension.

2. To exit a ring group, log out with *LOxxxx* (*56xxxx*), where xxxx is the ring group’s extension.

Configuring the System NetVanta 7100 Administrator’s Guide

Adding Users to the Operator Group

The operator group is a special ring group that rings its members when 0 is dialed. Members can log in when they want to receive operator calls and log out when they do not want to receive those calls. Internal extensions will receive a priority ring cadence when called from members of the operator group.

1. Navigate to the list of available users to add to the operator group.

Select Add

members..

Voice > Stations > Operator Group screen. Select Add Members.. to access the

Figure 55. Configure Operator Group Menu

Table 11. Operator Group Type Options

Operator Group Typ es

Linear Hunt Group

All Ring Rings all members. The first extension to answer receives the call.

UCD

Descriptions

Distributes calls to members in the order that they were added to the operator group.

Distributes calls to members in the order that they were added, but in a uniform, round-robin fashion.

NetVanta 7100 Administrator’s Guide Configuring the System

2. Select users to add to this operator group by using the check box to the left of the user entry. Select

Add Selected Users to update this operator group and return to the Configure Operator Group

menu.

Select new members using

the check boxes.

Figure 56. Add Members to Operator Group Menu

3. Select Apply to accept the new setting.

4. Select

Save at the top right of the current menu. A dialog box appears if the save is successful. OK to close the box and return to the previous menu.

Select

Logging into and out of the Operator Group

Members can log into the operator group with a SPRE code when they want to receive calls to the operator group and log out using a SPRE code when they do not want to receive operator group calls.

From the desired phone, enter the following SPRE codes to log in or log out:

1. To enter the operator group, log in with *LL0* (*550*), where 0 represents the operator group extension.

2. To exit the operator group, log out with *LO0* (*560*), where 0 represents the group extension.

Configuring the System NetVanta 7100 Administrator’s Guide

Adding a System Speed Dial Number

System speed dial is a feature (typically managed by the system administrator) that allows all users on the system to use a

System Speed Dial Entries, it is automatically assigned the next available Speed Dial ID. However,

the the

Speed Dial ID can be customized. The example below adds the IT Helpdesk (extension 6111) to the

system

Speed Dial ID number 5. To access a System Speed Dial ID from a phone, the user enters the

special prefix code (SPRE) *25nn, where nn is the now access the IT Helpdesk by entering *2505.

Speed Dial ID number to quickly reach a specific extension. When a new entry is added to

System Speed Dial ID. In this example, all users can

Navigate to the

Voice > System Setup > System Speed Dial menu. Enter the new system Speed Dial ID

information and select Add.

Figure 57. System Speed Dial Menu

Table 12. System Speed Dial Menu Options

Settings Descriptions and Options

Speed Dial ID Enter a valid number (range is 01 to 99) for the speed dial identity.

Name Enter a name to describe the speed dial entry.

Number Enter the phone number (digits only; do not use dashes) associated

with this speed dial entry.

NetVanta 7100 Administrator’s Guide Configuring the System

Setting Up Status Groups

Status groups are used to allow ADTRAN/Polycom IP phones to monitor the current status of other users or park zones. Configuring Status Groups creates the Busy Lamp Field (BLF) and Direct Station Select (DSS) settings on user phones. Refer to Display Status Group (Busy Lamp Field) on page 37 to optionally select a status group to display on the phone. Note that this feature is only available for the ADTRAN/ Polycom SoundPoint IP 601.

1. Navigate to the

Voice > Applications > Status Groups menu.

2. Enter a name for the new status group and select Add New Status Group.

Figure 58. Add/Edit/Delete Status Group Tab Menu

3. From the Status Group Details Menu, add users by selecting Add Users. Choose members from

Status Group Members list using the check boxes. In the Display Name column, specify

the whether to identify the user in the status group by name or extension. This setting can be modified later on.

4. Add Park Zones by selecting

Add Park Zones and choosing the appropriate zone from the list.

Figure 59. Status Group Details Menu

5. Select Apply to accept the new settings. An example of the phone display is shown in Figure 23 on page 38.

Configuring the System NetVanta 7100 Administrator’s Guide

NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting

6. MAINTAINING AND TROUBLESHOOTING

This section covers important maintenance and troubleshooting topics:

• Saving Configuration Changes on page 76

• Troubleshooting Voice Trunks on page 77

• Troubleshooting Classes of Service on page 80

• Troubleshooting Phones on page 82

While navigating the system menus you will notice (context-sensitive help question mark) symbols that indicate additional information is available. Place your cursor over the symbol to view the additional information.

SAVE button at the top right of your current

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Saving Configuration Changes

Saving the running configuration to startup configuration stores the updated configuration files to NVRAM. Configuration files can be downloaded from the NetVanta 7100 as well as reloaded into the NetVanta 7100. In addition to following the steps, you can quickly save your configuration at any time by selecting the

SAVE button at the top right of your current menu.

1. Navigate to the

Utilities > System > Configuration menu and select Save.

Figure 60. Utilities Configuration Menu

2. A dialog box appears if the configuration has been successfully saved.

3. Select

OK to close the box and return to the previous menu.

NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting

Troubleshooting Voice Trunks

Voice trunks are the telephone lines delivered to the carrier in digital or analog format (e.g., T1 or trunk FXO lines). Trunk lines connect the NetVanta 7100 to the outside telephone network. The incoming lines are linked to physical interfaces on the system. These interfaces control which resources are used for outbound calls. This section covers the most common issues that prevent users from placing outbound calls.

Checking the Port Status

Check the status of the telephone lines under the Physical Interfaces menu. The voice trunk interfaces are FXO and T1. The physical interface names are formatted <interface type> <slot/port> (e.g., t1 0/1).

1. Navigate to trunk and T1 interfaces. If the text under

System > Physical Interfaces and check for green text in the Line Status of the

Line Status is red, stop here and contact your network

administrator for assistance. Otherwise, continue to the next step.

2. If the

Line Status is OnHook or Up, your trunk line service is working properly. If the Line

Status

is Down, check the physical connection to your unit. If you suspect configuration or

network issues, contact your NetVanta 7100 system administrator.

Figure 61. Physical Interfaces Menu

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Review the Trunk Group Configuration

Trunk groups control resources used for outbound calls. Call templates must be assigned to the trunk group to tell the system what type of dialed external numbers to permit out the system. Call templates can also deny certain calls out of the system such as international and 900 numbers.

1. Navigate to like the review (FXO [analog] or T1/PRI [ISDN]). In this example, we will view the

ANALOG_FXO_TRUNKS

Click on the

Trunk Gro up

name to review.

Voice > Trunks > Trunk Groups and select the name of the trunk group you would

Figure 62. Trunk Groups Menu

NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting

2. Review the selected call templates under Outbound Call Templates. If you are not able to make a certain type of call (external local, long distance, etc.), make sure that call type is selected. Select

Apply to apply the settings. If you are still unable to place calls, contact your NetVanta 7100

system administrator.

Figure 63. Edit Trunk Group Menu

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Troubleshooting Classes of Service

A Class of Service (CoS) defines a set of user permissions. Each user is assigned to a defined CoS which determines the call types and call actions (such as conferencing, overhead paging, etc.) they are allowed to perform from their phone. If a user or a group of users is not able to execute certain call types and/or call actions, examine the CoS setting.

1. Navigate to the

Voice > System Setup > Classes of Service menu and select the CoS assigned to

the user(s). In this example we will examine the hyperlink

normal users CoS by selecting the blue

Figure 64. Classes of Service Menu

NetVanta 7100 Administrator’s Guide Maintaining and Troubleshooting

2. The Modify Class of Service menu appears. Verify that the desired call types and call actions have been selected. Select or deselect the options according to your needs. This is a global setting, and changes will affect all users assigned to the CoS.

Hands free Auto-Answer is a call action feature available to SIP users. It is programmable within the

Classes of Service menu and functions like an intercom by automatically answering calls.

Auto-Answer calls must match number patterns set in the

Auto-Answer Permit Templates. Use

the $ wildcard to permit all extension to receive hands free calls. Users must dial ** plus the extension to place an Auto-Answer call.

Expanded Auto-Answer

Permit Template menu.

Auto-answer calls can

be blocked in the User

Accounts configuration

(Current Settings tab).

Select the Configure

Auto Answer

Tem plates button to

access the Add/Delete

Auto-Answer Permit

Tem plate menu.

Figure 65. Modify Class of Service Menu

3. Select Apply to update the CoS and return to the Classes of Service menu.

Maintaining and Troubleshooting NetVanta 7100 Administrator’s Guide

Troubleshooting Phones

If a phone is not functioning properly, follow the steps below to check the status of the connection. Refer to Modifying Existing Phones on page 31 and Resetting a Phone to Factory Default on page 32 for configuration assistance.

1. Check the line keys for the phone’s extension to see if it is currently registered with the NetVanta 7100. If the extension does not appear on the line key, proceed to the next step.

ADTRAN/Polycom IP

phone can support

multiple extensions and

call appearances.

Figure 66. ADTRAN/Polycom IP Phone

2. Refer to Rebooting a Phone on page 40 to manually reboot your phone. Phone key combinations are available to manually reboot phones. Also see Table 5 on page 40 for a list of reboot key combinations. Simultaneously hold the appropriate keys until the confirmation tone is heard (about 3 seconds). The reboot process may take several minutes.

3. Place test calls once the phone has been rebooted to determine whether the reboot resolved the problem.

4. If rebooting the phone did not resolve the issue, contact your NetVanta 7100 system administrator.

NetVanta 7100 Administrator’s Guide Special PREfix (SPRE) Codes

A. SPECIAL PREFIX (SPRE) CODES

Special PREfix (SPRE) codes are dialed in order to access features of the system from either an analog phone or an ADTRAN/Polycom IP phones. Table 13 provides a list of the SPRE codes for reference. This list is also available through the Web-based GUI by navigating to

List

Table 13. SPRE Codes List

Description SPRE Command

Auto-Answer Do Not Disturb - Enable *970

Auto-Answer Do Not Disturb - Disable *971

Voice > Reports > SPRE Command

Billing Code xxxx = billing code

Block Caller-ID *67

Call Forward (*FF) xxxx = extension or external phone number

Call Forward Remote (forward from a remote location xxxx = extension pppp = password nxxxxxx = number to forward to (uses number complete templates)

Call Forward Cancel (*F5) *35

Call Park (*PP) z = zone

Call Park Retrieve (*P8) z = zone

Call Return *69

Call User Speed Dial (*MC) *62nn

Call Waiting - Disable *70

Camp On A Busy Extension *66

Camp-On - Cancel *65

*21xxxx

*33xxxx

*34xxxx*pppp*nxxxxxx*

*77z

*78z

Class of Service Override yyyy = class of service to use

Clear Message Waiting xxxx = extension

Disable Call Waiting *70

Door Phone (*DP) *37

Door Unlock (*DU) *38

Do Not Disturb - Enable *390

Do Not Disturb - Disable *391

*90yyyy

*86xxxx

Special PREfix (SPRE) Codes NetVanta 7100 Administrator’s Guide

Table 13. SPRE Codes List

Description SPRE Command

Forward Notification Cancel *32

Group Login (*LL)

*55xxxx*

xxxx = extension

Group Logout (*LO)

*56xxxx*

xxxx = extension

Hands Free Auto-Answer (Intercom over phone) xxxx = extension

Hotel Login (*HO)

** or **xxxx

*46xxxx*pppp* xxxx = account number pppp = password

Hotel Logout (*HQ)

*47pppp* pppp = password

MACA Login (Analog Phones Only)

*63xxxx*pppp* (Move/Add/Change Agent) xxxx = account number pppp = password

MACA Logout

*64pppp* pppp = password

Page-Overhead *30

Permanent Hold (*HH) *44

Program User Speed dial (*MO)

*61nnxxxx nn = speed dial number xxxx = number to call (uses number complete templates)

Redial Last Call (*RC) *72

Remote Call Forward Cancel

*36xxxx*pppp* xxxx = extension pppp = password

Set Account Password

*79[pw-old]*[pw-new]* pw-new = new password pw-old = old password

Set Message Waiting

*85xxxx xxxx = extension

System Speed Dial nn = 01 to 99

*25nn

Transfer (*TT) *88

User Station/Phone Lock (*LS)

*57pppp* pppp = password

User Station Unlock

*58pppp* pppp = password

Voicemail *98

NetVanta 7100 Administrator’s Guide Special PREfix (SPRE) Codes

Special PREfix (SPRE) Codes NetVanta 7100 Administrator’s Guide

ADTRAN NetVanta 7100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Frequently Asked Questions (FAQs)

Table of Contents

1. ACCESSING AND NAVIGATING THE SYSTEM MENUS

Accessing the System

Factory Defaults

Minimum Configuration

Physical Connection

Connecting Using a Web Browser

Navigating the Menus

Options

Getting Started

2. MANAGING PHONE ACCOUNTS

Adding a New Phone to the System

Create a New User Account in the System

Connect the Phones

Editing an Existing Phone Account

Email and Caller ID Settings

Current Settings

Call Coverage

Deleting a Phone User Account

Setting and Changing Passwords

3. MODIFYING EXISTING PHONES

Resetting a Phone to Factory Default

Customizing Phones and User Preferences

Call Lists

Contact Directory

Speed Dial, Line keys and Button Maps

Line Keys

Button Map

Display Status Group (Busy Lamp Field)

Customizing the Expansion Module Buttons

Replacing an Existing Phone

Rebooting a Phone

4. CONFIGURING VOICEMAIL

Resetting Voicemail Password

Enabling Email Notification of Voicemail Messages

Updating Voicemail Permission (Class of Service)

Reviewing Voicemail Storage Limits

5. CONFIGURING THE SYSTEM

Setting the System Time and Date

Creating a New Auto Attendant

Modifying Auto Attendant Greetings

Dial By Name Directory

Adding Users to Ring Groups

Logging into and out of Ring Groups

Adding Users to the Operator Group

Logging into and out of the Operator Group

Adding a System Speed Dial Number

Setting Up Status Groups

6. MAINTAINING AND TROUBLESHOOTING

Saving Configuration Changes

Troubleshooting Voice Trunks

Checking the Port Status

Review the Trunk Group Configuration

Troubleshooting Classes of Service

Troubleshooting Phones

A. SPECIAL PREFIX (SPRE) CODES